csr (customer service representatives)

customer sales executive Jobs in Rawalpindi

customer sales executive

customer service representative (csr) – medicare & aca Jobs in Rawalpindi

customer support representative Jobs in Rawalpindi

customer support representative

business development executive – call center Jobs in Rawalpindi

customer engagement specialists call center cse

Prime BPO5

Prime BPO 5 is hiring Customer Engagement Specialists (CES) for outbound US sales campaigns. This opportunity is ideal for fresh graduates and experienced call center agents looking for growth and uncapped earnings.Responsibilities:<ul><li>Promote products/services and close sales</li><li>Meet daily and monthly sales targets</li><li>Maintain professional call quality and compliance</li></ul>Requirements:<ul><li>6 months experience in US sales campaign OR fresh graduates with excellent English</li><li>Willing to work night shift</li><li>Not a student or employed elsewhere</li></ul>What We Offer:<ul><li>Competitive salary + uncapped commission</li><li>Paid annual leaves</li><li>Performance-based promotions &amp; incentives</li><li>Professional work environment</li></ul>Apply Now: WhatsApp CV: +92 319 9675139 Walk-in Interviews: 2nd Floor, Kamran Javeed Plaza, Above Askari Bank, Near Khwaja Corporation Chowk, Adiala Road, RawalpindiJob Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Engagement Specialists - Call Center (CSE)

Strive BPO

Customer Services Representative, RawalpindiEager to enter the Marketing world? Become the voice of STRIVE BPO , a leading name in Pakistan's telemarketing!We're looking for dynamic individuals to join our team as Customer Engagement Specialists. This is your chance to secure a high-paying job with growth opportunities in the vibrant call center industry.Job Highlights:<ul><li>Position: CSR/ Self Verifiers (Night Shift)</li><li>Experience: 1+ year in US Call Center Sales (Medicare &amp; ACA)</li><li>Skills: Excellent English, strong closing &amp; negotiation</li><li>Shift: Night shift &ndash; US Campaign (7:00pm-4:45am)</li><li>Location: Rawalpindi / Islamabad</li></ul>**Location3rd Floor, Above Bank Alfalah, Saidpur Road, Block E, Asghar Mall Scheme, RawalpindiHow to Apply?*Send your CV/Resume via WhatsApp to +92 332 0070580Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs80,000.00 per monthWork Location: In person

Call Center Job - CSR (Night Shift)

Customer Services Representative Jobs, RawalpindiEager to enter the Marketing world? Become the voice of STRIVE BPO, a leading name in Pakistan's telemarketing!We're looking for dynamic individuals to join our team as Customer Engagement Specialists. This is your chance to secure a high-paying job with growth opportunities in the vibrant call center industry.**Key Responsibilities<ul><li>Engage with customers, understand their needs, provide effective solutions and exceptional services.</li><li>Meet daily and weekly goals with the support of an energetic team.</li><li>Use excellent verbal and written skills to ensure customer satisfaction.</li></ul>**Who Can Apply?People with No Experience No worries! Fresh Graduates are welcome! Comprehensive training will be provided.Required Qualification: BS of 4 years (in any field)Strong English speaking and writing abilities.Availability for night shifts is a must.Applicants must not be students or currently employed elsewhere.For experienced Individuals (Call Center): Min experience required is of 6 months in US based call center(any campaign)No education criteria**Why Join Strive BPO ?<ul><li>Earn a high salary with an attractive commission structure.</li><li>Access opportunities for internal promotions and career development.</li><li>Enjoy recognition, performance-based incentives, and a supportive culture.</li></ul>**Location3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, RawalpindiHow to Apply?*Send your CV/Resume via WhatsApp to 0332-0070580Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Agent (CSR)

Speak Viral

The Call Centre Manager is responsible for overseeing the daily operations of the call center, ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role involves leading supervisors and agents, implementing performance standards, optimizing processes, and driving continuous improvement initiatives to meet organizational goals.Key Responsibilities1. Operational Management<ul><li>Oversee day-to-day call center operations (inbound, outbound, or blended).</li><li>Monitor key performance indicators (KPIs) such as service level, average handling time (AHT), first call resolution (FCR), and customer satisfaction (CSAT).</li><li>Ensure adherence to company policies, procedures, and compliance standards.</li><li>Manage workforce planning, scheduling, and capacity to meet demand.</li></ul>2. Team Leadership &amp; Development<ul><li>Lead, coach, and mentor supervisors and team leaders.</li><li>Set performance targets and conduct regular performance reviews.</li><li>Develop training programs to enhance team skills and service quality.</li><li>Foster a positive, high-performance culture focused on customer experience.</li></ul>3. Customer Experience Management<ul><li>Ensure consistent delivery of exceptional customer service.</li><li>Address escalated customer complaints and complex issues.</li><li>Analyze customer feedback and implement improvement initiatives.</li></ul>4. Performance &amp; Reporting<ul><li>Analyze operational reports and performance data.</li><li>Prepare and present regular reports to senior management.</li><li>Identify trends and recommend process improvements.</li></ul>5. Budget &amp; Resource Management<ul><li>Manage departmental budgets and control operational costs.</li><li>Optimize staffing levels and resource allocation.</li><li>Collaborate with HR on recruitment and retention strategies.</li></ul>6. Technology &amp; Process Improvement<ul><li>Oversee call center systems (CRM, telephony, ticketing systems).</li><li>Recommend and implement new technologies to improve efficiency.</li><li>Drive continuous improvement and quality assurance initiatives.</li></ul>Key Performance Indicators (KPIs)<ul><li>Service Level Agreement (SLA) achievement</li><li>Customer Satisfaction Score (CSAT)</li><li>Net Promoter Score (NPS)</li><li>Average Handling Time (AHT)</li><li>First Call Resolution (FCR)</li><li>Employee engagement and retention rates</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>5+ years of call center experience, with at least 2 years in a managerial role.</li><li>Strong knowledge of call center metrics, workforce management, and quality assurance processes.</li><li>Proficiency in CRM systems and call center software.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Preferred Skills &amp; Competencies<ul><li>Strong analytical and data-driven decision-making ability.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Conflict resolution and negotiation skills.</li><li>Change management experience.</li><li>Customer-focused mindset with a commitment to service excellence.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in night shift(7pm to 4am)?</li><li>Will you be able to commute to Bahria Town Phase 7 Rawalpindi?</li></ul>Work Location: In person

Call Centre Manager

Blu Sky VAS LLC

Job Title: Virtual Assistant (On-Site/Bahria Phase-7 Rawalpindi)Join a Global Team &amp; Elevate Your Career !We are looking for a team of Virtual Assistants to join our office in Spring North Bahria Phase-7, Rawalpindi. This is a full-time, office-based position. Applicants must have strong English communication skills and prior experience in an international BPO or call center environment. This is your chance to showcase your skills and work with a global client base, all while enjoying competitive pay and a supportive team culture.Responsibilities:* Fulfill the official assignment provided by the client.* Appointment Scheduling* Customer Query Resolution* Help Desk Management* Data Entry and Database Management* Client handling, Communication &amp; retention* Lead generation (Cold calling &amp; Email campaign)What We&rsquo;re Looking For :* Excellent English Communication Skills (written &amp; spoken)* Good With Graphics, Content Creation and Social Media Strategies* 1-3 Years of experience in an international BPO/Call center or freelancing as a Virtual Assistant* Confidence &amp; Professionalism when interacting with clients* Team Player with strong time-management and organizational abilitiesOur Projects :Real Estate VA: Transaction Coordination, Lead Generation and Client CommunicationDigital Marketing VA: Email Campaigns, Content Creation and Campaign ManagementSocial Media Marketing VA: Content Scheduling, Audience Engagement and Performance AnalysisSEO VA: Keyword Research, On-Page Optimization and AnalyticsCanva ExpertWhy Join Blu Sky VA ?* On-the-Job Training &ndash; We provide comprehensive training to help you excel.* Global Exposure &ndash; Collaborate with an international clientele and diversify your skillset.* Career Growth &amp; Development &ndash; Ongoing opportunities to advance within the company.* Supportive Work Environment &ndash; Be part of a forward-thinking team that values innovation and excellence.Company : Blu Sky (internationally recognized Virtual Assistant Agency)Office Location : Third floor Building 68-B, Spring North Bahria Phase-7 Rawalpindi.Shift : Night shiftJob Type : Full time &amp; Office basedCampaign : USA (VA-virtual assistant)Job Timing : 08:00pm-05:00amAttractive SalaryOther benefits : Attractive bonus structure, client retention bonus, Paid leaves, and much more&hellip;&hellip;Note : Pls apply if you are willing to join in the night shift, willing to visit onsite at the employer location at Bahria Phase-7 Rawalpindi, and have an international call center or BPO experienceHow to ApplySend your updated CV to : hr@bluskyvas.comJob Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Virtual Assistant (On-Site/Bahria Town Phase-7 Rawalpindi)

biniTelecom

Job description:Job Description: We are looking for an experienced and detail-oriented Quality Assurance (QA) Officer to monitor and evaluate call center interactions to ensure high-quality customer service and compliance with company standards. The ideal candidate will have hands-on experience in call monitoring, performance evaluation, and quality improvement within a fast-paced call center environment.Key Responsibilities:<ul><li>Monitor and evaluate inbound and outbound calls for quality assurance</li><li>Ensure agents comply with company policies, scripts, and procedures</li><li>Provide detailed feedback and coaching to call center agents</li><li>Prepare QA reports and share performance insights with management</li><li>Identify training needs and areas for performance improvement</li><li>Maintain quality standards and support continuous improvement initiatives</li><li>Participate in calibration sessions and quality meetings</li></ul>Requirements:<ul><li>minimum 1 years of experience as a QA in a call center environment</li><li>Strong understanding of call center QA metrics and KPIs</li><li>Excellent listening, analytical, and reporting skills</li><li>Strong communication and interpersonal abilities</li><li>Proficiency in MS Office (Excel, Word, email)</li><li>Ability to work in a fast-paced call center environment</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional and supportive call center environment</li><li>Career growth and development opportunities</li><li>Performance-based learning and coaching exposure</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs80,000.00 per monthWork Location: In person

QA Role for Call Center

Strive BPO LLP

NOTE: THIS ROLE IS BASED IN RAWALPINDI, AND IT IS A NIGHT SHIFT JOB (07:00 PM TO 05:00 AM), FRESH APPLICANTS CAN APPLY.Role DescriptionThis is a full-time on-site role for a Call Center Agent. The Call Center Agent will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. They will interact with customers via phone, email, and live chat, communicating with them about products, services, and resolving queries. The Call Center Agent will escalate issues to the management, follow up on customer inquiries, and maintain accurate customer records.Requirements<ul><li>Customer Service Representatives and Customer Support skills</li><li>Excellent communication and active listening skills</li><li>Positive attitude and problem-solving skills</li><li>Experience in a customer service role is preferred</li><li>High school diploma or equivalent, with a focus in Business Administration or related field</li></ul>Contact US:WhatsApp : +92 332 0070580Job Types: Full-time, FresherWork Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Sales Representative (CSR)

Explore 166+ Customer engagement specialists call center cse in Rawalpindi this March. Find roles across top companies and apply now to boost your career.