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Riyadh Air

<div>About the Company:

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role:

Are you passionate about leveraging technology, automation, and data insights to create world&#8209;class customer experiences? 
We are seeking a passionate individual to lead the development and execution of our technology strategy focused on guest experience enhancement, agent productivity, and robotic process automation (RPA) systems. 
You'll analyse and redesign contact center and digital processes, identify automation opportunities, and introduce AI&#8209;driven solutions that streamline workflows, reduce friction, and elevate engagement. 
Naturally, you will collaborate closely with cross&#8209;functional teams across Product, IT, Operations, and Guest Experience, while ensuring that technology directly contributes to improved service efficiency and guest satisfaction. 
All while guiding the implementation of RPA and AI use cases, overseeing system testing and deployment, and translating operational data into actionable insights that drive measurable improvements. 
Beyond technology execution, you will act as a guardian of guest experience by ensuring seamless support journeys, maintaining data&#8209;privacy standards, and safeguarding RX's reputation for excellence. 
Be the catalyst that turns smart technology into unforgettable customer moments!
About You:

Degree qualified, you will demonstrate at least 3 years of professional experience as a Technical Business Analyst, with a proven track record in contact center operations, RPA implementation, and customer experience transformation. 
You are expected to possess a strong understanding of RPA and AI technologies such as UiPath or Automation Anywhere and are confident designing and implementing automation solutions within high&#8209;volume digital environments. 
We'd love to hear from you even more if you are proficient in data&#8209;analysis tools, and constantly exploring emerging technologies that enhance performance. 
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. 
Please submit your application by clicking the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</div>

Contact Center Technical Business Analyst

RedBox SA

<div>
 The Customer Experience Specialist serves as the
 
 voice of the customer
 
 within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the end-to-end customer journey.
 
 
 
 Requirements
 
 
 
 
 
 Escalation &amp; Issue Management
 
 
 
 
 <ul>
 <li>
 Handle and monitor customer escalations and ensure timely resolution.
 </li>
 <li>
 Follow up with internal teams to guarantee issues are addressed and closed.
 </li>
 <li>
 Provide clear and professional updates to customers throughout the resolution process.
 
 
 </li>
 </ul>
 
 
 2. Customer Journey Improvement
 
 
 
 
 <ul>
 <li>
 Review and assess customer interactions across all touchpoints.
 </li>
 <li>
 Identify friction points and recommend improvements.
 </li>
 <li>
 Support the development of better processes, policies, and service workflows.
 
 
 </li>
 </ul>
 
 
 3. Feedback Collection &amp; Analysis
 
 
 
 
 <ul>
 <li>
 Analyze customer feedback, surveys, reviews, and ratings.
 </li>
 <li>
 Identify trends, recurring issues, and areas of opportunity.
 </li>
 <li>
 Prepare regular reports highlighting insights and improvement suggestions.
 
 
 </li>
 </ul>
 
 
 4. Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work closely with departments such as Operations, Product, Technology, Sales, and Support.
 </li>
 <li>
 Ensure customer concerns are prioritized and acted upon.
 </li>
 <li>
 Facilitate communication between teams to maintain a unified customer experience.
 
 
 </li>
 </ul>
 
 
 5. Service Quality Enhancement
 
 
 
 
 <ul>
 <li>
 Contribute to initiatives that improve service consistency and customer satisfaction.
 </li>
 <li>
 Support quality audits, customer journey mapping, and root-cause investigations.
 </li>
 <li>
 Participate in launching new services or updates while ensuring customer needs are represented
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1-3 years of experience in Customer Experience, Support, Operations, or a related field.
 </li>
 <li>
 Strong communication skills, both written and verbal.
 </li>
 <li>
 Ability to analyze data and identify patterns.
 </li>
 <li>
 Highly organized with strong follow-up skills.
 </li>
 <li>
 Customer-focused mindset and problem-solving abilities.
 </li>
 <li>
 Proficiency in using CRM or customer support tools is a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Private Health Insurance
 </li>
 <li>
 Performance Bonus
 </li>
 </ul>
</div>

Customer Experience Specialist

Redbox Technologies

<div>The Customer Experience Specialist serves as the voice of the customer within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the end-to-end customer journey.
Requirements<h3 class="jobSectionHeader">
Escalation &amp; Issue Management</h3><ul>
<li>Handle and monitor customer escalations and ensure timely resolution.
</li><li>Follow up with internal teams to guarantee issues are addressed and closed.
</li><li>Provide clear and professional updates to customers throughout the resolution process.
</li></ul><h3 class="jobSectionHeader">2. Customer Journey Improvement</h3><ul>
<li>Review and assess customer interactions across all touchpoints.
</li><li>Identify friction points and recommend improvements.
</li><li>Support the development of better processes, policies, and service workflows.
</li></ul><h3 class="jobSectionHeader">3. Feedback Collection &amp; Analysis</h3><ul>
<li>Analyze customer feedback, surveys, reviews, and ratings.
</li><li>Identify trends, recurring issues, and areas of opportunity.
</li><li>Prepare regular reports highlighting insights and improvement suggestions.
</li></ul><h3 class="jobSectionHeader">4. Cross-Functional Collaboration</h3><ul>
<li>Work closely with departments such as Operations, Product, Technology, Sales, and Support.
</li><li>Ensure customer concerns are prioritized and acted upon.
</li><li>Facilitate communication between teams to maintain a unified customer experience.
</li></ul><h3 class="jobSectionHeader">5. Service Quality Enhancement</h3><ul>
<li>Contribute to initiatives that improve service consistency and customer satisfaction.
</li><li>Support quality audits, customer journey mapping, and root-cause investigations.
</li><li>Participate in launching new services or updates while ensuring customer needs are represented.</li>
</ul><h3 class="jobSectionHeader">
Qualifications</h3><ul>
<li>1&ndash;3 years of experience in Customer Experience, Support, Operations, or a related field.
</li><li>Strong communication skills, both written and verbal.
</li><li>Ability to analyze data and identify patterns.
</li><li>Highly organized with strong follow-up skills.
</li><li>Customer-focused mindset and problem-solving abilities.
</li><li>Proficiency in using CRM or customer support tools is a plus.</li>
</ul>
Benefits<ul>
<li>Private Health Insurance</li>
<li>Performance Bonus</li></ul></div>

RMG | مجموعة ريناد المجد (لتقنية المعلومات)

<div>
 
 RMG is Hiring Digital Customer Experience Specialist.
 
 
 
 
 
 
 Experience:
 
 7&ndash;10 years
 
 
 
 Role Summary:
 
 
 
 Support digital CX enhancement initiatives and ensure seamless service delivery across digital channels.
 
 
 
 Required Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Digital Media, Business, or related field
 </li>
 <li>
 Hands-on experience in digital journey mapping &amp; user research
 </li>
 <li>
 Strong analytical skills and familiarity with CX measurement tools (NPS, CSAT, CES)
 </li>
 <li>
 Knowledge of UX fundamentals, content flows, and customer interaction models
 </li>
 <li>
 Experience in optimizing websites, apps, and self-service platforms
 </li>
 <li>
 Strong skills in reporting, data interpretation, and experience improvement initiatives
 </li>
 </ul>
 
 
</div>

Digital Customer Experience Specialist

Qiddiya | القدية

<div>
 
 Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project, it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
 
 
 
 
 Role Summary:
 
 
 
 Supports the development of data-driven insights that improve customer experience across all transport touchpoints. This role focuses on customer analytics, research programs, and performance measurement to inform decision-making and drive continuous enhancement of multimodal journeys.
 
 
 Reporting to the Director of Strategy, this role plays a critical role in partnering with HR to shape and deliver initiatives that enhance employee engagement, team effectiveness, culture, and talent development across the function.
 
 
 While the role has no direct reports, it requires exceptional stakeholder management, influence, and project leadership to deliver cross-functional outcomes that align with our strategic priorities. The ideal candidate is a strong communicator, proactive organiser, and data-driven problem solver capable of navigating complex team dynamics and priorities.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct customer intelligence activities, including data collection, analysis, and reporting on customer behaviors and satisfaction drivers.
 </li>
 <li>
 Manage voice-of-customer (VoC) research programs, surveys, feedback loops, and digital experience analytics.
 </li>
 <li>
 Create dashboards and reports that highlight key CX performance indicators, trends, and improvement opportunities.
 </li>
 <li>
 Collaborate with cross-functional stakeholders (Operations, Digital, Planning, and CX Design) to translate insights into practical enhancements.
 </li>
 <li>
 Support persona creation, segmentation, and journey analytics to optimize experiences across all customer interactions.
 </li>
 <li>
 Contribute to innovation projects by validating hypotheses with customer data and research findings
 
 
 </li>
 </ul>
 
 Behavioral Competencies
 
 
 
 <ul>
 <li>
 Data-Driven Mindset - Makes decisions grounded in customer insights and measurable outcomes.
 </li>
 <li>
 Customer Obsession - Advocates for customer needs and expectations across the business.
 </li>
 <li>
 Collaboration &amp; Influence - Works effectively with multiple teams to align on priorities and actions.
 </li>
 <li>
 Analytical Thinking - Applies structured problem-solving, storytelling with data, and attention to detail
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Analytics, Marketing, or a related discipline
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 2+ years in customer analytics, CX research, or customer insights (GCC market preferred)
 </li>
 </ul>
</div>

Specialist, Customer Intelligence & Analytics (CDU3) - 20004727

Mada Properties | KSA

<div>
 
 
 We Are Hiring: Experienced Data Analyst &ndash; Riyadh 📍
 
 
 
 
 About Us:
 
 
 
 Mada Properties is a leading real estate company offering innovative property solutions, aiming to become a prominent brand in both the Saudi and international markets. Our core focus is on
 
 customer satisfaction
 
 and
 
 rapid partner growth
 
 through
 
 modern marketing and sales strategies
 
 .
 
 
 
 
 
 
 Job Summary
 
 
 
 We are seeking a
 
 Data Analyst
 
 to collect, analyze, and interpret data to help drive informed business decisions. The ideal candidate is detail-oriented, highly skilled in Excel, and experienced in working with CRM systems.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Collect, clean, and analyze data from CRM and other business systems.
 </li>
 <li>
 Develop reports and dashboards to track KPIs and business performance.
 </li>
 <li>
 Maintain data accuracy, integrity, and documentation.
 </li>
 <li>
 Collaborate with teams across departments to support data-driven initiatives.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 data science, Statistics, Computer Science
 
 , or a related field.
 </li>
 <li>
 
 1&ndash;3 years
 
 of experience as a
 
 Data Analyst
 
 or in a similar analytical role.
 </li>
 <li>
 
 Advanced Excel skills
 
 (pivot tables, formulas, charts, data analysis).
 </li>
 <li>
 
 CRM experience (required)
 
 .
 </li>
 <li>
 Strong understanding of data analysis, reporting, and visualization.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 </ul>
 
 
</div>

Data Analyst

ريناد المجد

Joining [RMG Co.] means becoming part of a diverse and inclusive team dedicated to delivering high-quality solutions and exceeding client expectations. With a focus on innovation, integrity, and excellence, we empower our employees to unleash their full potential and achieve professional growth and success.Our company is looking for a talented and experienced Business Analyst specializing in IT to join our dynamic team.Job Responsibilities:Define configuration specifications and business analysis requirementsPerform quality assuranceDefine reporting and alerting requirementsOwn and develop relationship with partners, working with them to optimize and enhance our integration Help design, document and maintain system processesReport on common sources of technical issues or questions and make recommendations to product team Communicate key insights and findings to product teamConstantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customerJob Requirements:kindly note the the position is Hybrid on Egypt - cairo Previous experience in Business / Systems AnalysisA degree in IT / Computer ScienceAt Least 2 years of Experience as a business analyst.Proven experience in eliciting requirementsExperience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.Solid experience in writing SQL queriesBasic knowledge in generating process documentation.Strong written and verbal communication skills including technical writing skills.<ul><li>Proficiency in Python or C#.</li><li>Experience with FastAPI or ASP.NET Core.</li><li>Strong experience building and maintaining RESTful APIs.</li><li>Deep knowledge of SQL and NoSQL DBs (Postgres, MongoDB, etc.).</li><li>Experience implementing SSO/OAuth2.0 and RBAC.</li><li>Familiarity with Git and common version control workflows. Backend Developer</li></ul>Nice-to-have<ul><li>Experience with Kafka or RabbitMQ (event-driven architectures).</li><li>Experience with containerization (Docker) and orchestration (K8s).</li><li>Experience working in Agile (SCRUM/Kanban).</li><li>Prior exposure to Agentic AI projects or video-conferencing features.</li></ul>*Job Type: Full-timePay: From &#65020;1.00 per monthAbility to commute/relocate:<ul><li>&#1575;&#1604;&#1585;&#1610;&#1575;&#1590;: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your notice period in days ?</li><li>What is your salary expectation ?</li><li>the position is Hybrid on Cairo is it suitable for you ?</li></ul>Experience:<ul><li>Business analyst: 2 years (Required)</li></ul>

Business analyst

Explore 2816+ Customer experience analyst in Riyadh this December. Find roles across top companies and apply now to boost your career.

2816 customer experience analyst jobs IN Riyadh

Contact Center Technical Business Analyst

Customer Experience Specialist

Customer Experience Specialist

Digital Customer Experience Specialist

Specialist, Customer Intelligence & Analytics (CDU3) - 20004727

Data Analyst

Business analyst