customer analytics & insight lead Jobs in Maltepe

customer analytics & insight lead

sales academy lead

customer experience lead

Bupa Türkiye

<div>
 
 Bupa T&uuml;rkiye serves as an integrated healthcare services company in line with Bupa's growth strategy in the field of healthcare in T&uuml;rkiye in parallel to Bupa's global vision.
 
 
 
 
 
 With the goal of becoming T&uuml;rkiye's most customer-centric healthcare company with a sustainable approach, Bupa offers the right solutions to its customers, providing them with a positive experience and enabling them and their families to look to the future with confidence.
 
 
 
 
 
 Bupa focuses on the growth of the sector in T&uuml;rkiye, developing practices that support both social integrated health awareness and healthy living with different approaches, and delivering its products and services to all segments of society.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, Mathematics, Statistics, Design, or a related field.
 </li>
 <li>
 Minimum 6 years of experience in Customer Experience (CX), Service Design, or related fields, with a proven record of leading customer-centric transformation initiatives.
 </li>
 <li>
 Strong command of CX methodologies and tools including Design Thinking, Journey Mapping, Service Blueprinting, and Agile CX.
 </li>
 <li>
 Skilled in designing and optimizing customer journeys across digital and physical touchpoints (mobile, web, and in-person).
 </li>
 <li>
 Experienced in facilitating design thinking workshops and collaborating with cross-functional teams to co-create customer-focused solutions.
 </li>
 <li>
 Proficient in implementing Voice of the Customer (VoC) programs, feedback loops, and sentiment analysis to extract actionable insights.
 </li>
 <li>
 Able to leverage data analytics and AI-driven insights to identify trends, predict needs, and support continuous improvement.
 </li>
 <li>
 Proficient in defining and tracking CX metrics such as NPS, CES, and CSAT.
 </li>
 <li>
 Adept at aligning product, marketing, and operational strategies to deliver measurable CX improvements.
 </li>
 <li>
 Experienced in benchmarking CX best practices locally and globally, sharing insights, and developing initiatives based on findings.
 </li>
 <li>
 Strong analytical skills, with proficiency in data visualization and CX tools (e.g., Miro, Pisano).
 </li>
 <li>
 Conducted performance measurements aligned with key KPIs to improve customer experience, identify areas of development, and perform impact analyses.
 </li>
 <li>
 Collaborated with Customer Analytics teams to transform insights into actionable strategies and support data-driven decision-making.
 </li>
 <li>
 Managed end-to-end processes for new products and services, foreseeing impacted business units and ensuring seamless cross-functional coordination.
 </li>
 <li>
 Created and maintained customer communication content (e.g., emails, SMS) while managing engagement tools and ensuring message consistency.
 </li>
 <li>
 Empathetic, adaptable, and proactive team player with a curious and growth-oriented mindset.
 </li>
 <li>
 Comfortable managing complex, multi-channel CX projects in dynamic environments.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Expertise in customer journey mapping and service blueprinting, with the ability to select the right approach for each context.
 </li>
 <li>
 Ability to synthesize qualitative and quantitative research insights to inform CX and service design strategies.
 </li>
 <li>
 Strong service design mindset &mdash; approaches problems holistically, considering frontstage, backstage, and end-to-end perspectives.
 </li>
 <li>
 Skilled facilitator who effectively engages stakeholders in workshops and collaborative sessions.
 </li>
 <li>
 Proven ability to balance business objectives, customer expectations, and technological feasibility to deliver effective, scalable solutions.
 </li>
 <li>
 Customer advocate, combining user empathy with business acumen to create meaningful experiences.
 </li>
 <li>
 Excellent communication and influencing skills, capable of navigating complexity and aligning multiple workstreams toward shared goals.
 </li>
 <li>
 Proficient in managing customer engagement tools and communication processes to ensure relevance, timeliness, and impact.
 </li>
 <li>
 Strong coordination and stakeholder management skills, ensuring collaboration across analytics, product, and operational teams.
 </li>
 <li>
 Analytical thinker with a focus on KPI-driven improvement and measurable experience enhancement.
 </li>
 </ul>
 
 
 
 
 
 What is expecting you?
 
 
 
 
 
 <ul>
 <li>
 A fun and social working environment that prioritizes employee happiness, with a strong company culture and passionate colleagues all working towards the same goal, under a transparent management approach.
 </li>
 <li>
 A working model focused on people and culture, in line with global business practices (Hybrid, remote, in-office).
 </li>
 <li>
 Employer-sponsored retirement plans and health insurance, including coverage for family members, as well as personal accident insurance.
 </li>
 <li>
 Birthday leave.
 </li>
 <li>
 Transportation and meal support.
 </li>
 <li>
 Benefits of the senCard Flexi advantages world.
 </li>
 </ul>
 
 
</div>

Customer Experience Lead

<div>
 
 Bupa T&uuml;rkiye serves as an integrated healthcare services company in line with Bupa's growth strategy in the field of healthcare in T&uuml;rkiye in parallel to Bupa's global vision.
 
 
 
 
 
 With the goal of becoming T&uuml;rkiye's most customer-centric healthcare company with a sustainable approach, Bupa offers the right solutions to its customers, providing them with a positive experience and enabling them and their families to look to the future with confidence.
 
 
 
 
 
 Bupa focuses on the growth of the sector in T&uuml;rkiye, developing practices that support both social integrated health awareness and healthy living with different approaches, and delivering its products and services to all segments of society.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 As a Customer Analytics &amp; Insight Lead, you will be responsible for turning customer feedback into strategic actions that shape our services and experiences. You will lead NPS measurement and CX improvement initiatives, analyze customer insights, and organize listening programs to bring the customer&rsquo;s voice into every decision. This role also acts as a key contact point for the global CX team, preparing regular reports and sharing local insights to align with global priorities.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, Statistics, Mathematics, Design, or a related field.
 </li>
 <li>
 Minimum 7 years of experience in Customer Experience or related fields, with a proven track record of translating customer feedback into strategic business outcomes.
 </li>
 <li>
 Strong understanding of NPS methodology, VoC programs, and customer insight generation.
 </li>
 <li>
 Analytical mindset with proficiency in data visualization and insight-reporting tools.
 </li>
 <li>
 Curious, proactive, and able to lead customer-centric initiatives in fast-paced and evolving environments.
 </li>
 <li>
 High level of empathy, adaptability, and resilience.
 </li>
 <li>
 Deep expertise in NPS analysis, customer feedback interpretation, and actionable insight generation.
 </li>
 <li>
 Ability to synthesize complex feedback data into clear recommendations that guide strategic decisions.
 </li>
 <li>
 Skilled in storytelling and influencing stakeholders to drive adoption of customer-centric approaches.
 </li>
 <li>
 Experienced in managing Voice of the Customer programs and applying insights to service design and journey improvement.
 </li>
 <li>
 Strong communication and facilitation skills, with the ability to engage diverse internal teams around customer needs and priorities.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Lead the end-to-end NPS measurement process, from survey deployment to insight generation, and ensure actionable outcomes are shared across the organization.
 </li>
 <li>
 Manage and continuously track CX improvement initiatives, identifying high-impact areas and ensuring follow-through until implementation.
 </li>
 <li>
 Drive and scale Voice of the Customer (VoC) programs by structuring continuous feedback loops, sentiment analysis, and thematic insight reporting.
 </li>
 <li>
 Analyze qualitative and quantitative customer feedback data across channels to uncover root causes, emerging trends, and experience gaps, transforming them into actionable recommendations.
 </li>
 <li>
 Organize and facilitate customer listening sessions, ensuring that customer perspectives directly inform decision-making processes and service design activities.
 </li>
 <li>
 Promote and embed a customer-centric culture across the company by leading internal sessions, workshops, and regular communication forums focused on customer empathy and experience excellence.
 </li>
 <li>
 Provide clear and structured insight reports to cross-functional stakeholders to support strategic decision-making and improve customer journeys across touchpoints.
 </li>
 <li>
 Act as the main contact for the global CX team, preparing regular reports, sharing insights, and aligning local initiatives with global CX strategies.
 </li>
 </ul>
 
 
 
 
 
 What is expecting you?
 
 
 
 
 
 <ul>
 <li>
 A fun and social working environment that prioritizes employee happiness, with a strong company culture and passionate colleagues all working towards the same goal, under a transparent management approach.
 </li>
 <li>
 A working model focused on people and culture, in line with global business practices (Hybrid, remote, in-office).
 </li>
 <li>
 Employer-sponsored retirement plans and health insurance, including coverage for family members, as well as personal accident insurance.
 </li>
 <li>
 Birthday leave.
 </li>
 <li>
 Transportation and meal support.
 </li>
 <li>
 Benefits of the senCard Flexi advantages world.
 </li>
 </ul>
 
 
</div>

Customer Analytics & Insight Lead

Pluxee Türkiye (formerly Sodexo Avantaj)

<div>
 
 
 Pluxee Turkey (Formerly Sodexo Benefits)
 
 
 
 
 
 
 The leading global employee benefits and engagement partner that opens up a world of opportunities to help everyone enjoy more of what really matters to them. We believe that living life to the full means making the most of every moment and sharing experiences with the people we care about.
 
 
 
 
 
 Through a full range of innovative and digital solutions deployed in 29 countries, Pluxee creates meaningful, engaging, and personalized experiences to contribute to the well-being of individuals at work and beyond. From meal and food, culture, gifts to wellness and mobility, Pluxee&rsquo;s products and services are designed to bring more value to people. Pluxee supports the purchasing power and promotes the well-being of more than 37 million consumers.
 
 
 Pluxee accompanies 500,000 clients to develop more meaningful relationships with their employees and improve their engagement. Pluxee simplifies the life of 1.7 million merchants every day. Strengthened by its historical ties with Sodexo, Pluxee with its 5,400 employees is committed to increase its influence as CSR leader by giving its clients, partners and consumers the means to make more sustainable choices every day.
 
 
 
 
 
 We are Pluxee, ex- Sodexo Benefits and Rewards Services, we&rsquo;re inventing entirely new ways to influence and enrich the lives of employees worldwide.
 
 
 
 
 
 
 We bring to life benefit platforms and payment solutions to open up a world of opportunities to our 500,000 clients and 37 million of their employees in 29 countries.
 
 
 
 
 
 
 
 🚀 Job Description and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Analyze data to drive insights and make strategic suggestions that support key business metrics and processes.
 </li>
 <li>
 Collaborate across departments and executing analytical data use cases to ensure effective communication and alignment on
 
 commercial initiatives.
 
 </li>
 <li>
 Optimize
 
 sales
 
 and support processes to boost efficiency, finding creative solutions to operational challenges.
 </li>
 <li>
 Actively participate in commercial effectiveness initiatives, project teams, and the preparation of monthly divisional and global presentations, as well as target and forecast studies.
 </li>
 <li>
 Design, implement, and lead monthly team meetings, ensuring the team stays aligned with business objectives.
 </li>
 <li>
 Provide regular updates to
 
 commercial teams and directors,
 
 
 monitoring strategic KPIs to keep them on track.
 
 </li>
 <li>
 Communicate effectively at all organizational levels, collecting and sharing insights that support strategy development.
 </li>
 <li>
 Lead and optimize key operational processes, such as lead assignments, contract approvals, and signature workflows.
 </li>
 <li>
 
 Act as the CRM business owner
 
 , from managing tools and overseeing development needs to conducting UAT tests and preparing training materials.
 </li>
 <li>
 Proactively support internal commercial team incentive management, leading the deployment of models, results analysis, and feedback cycles.
 </li>
 <li>
 Stay focused on strategic objectives, finding innovative ways to implement new business projects.
 </li>
 </ul>
 
 
 
 
 
 Skills and Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in an analytical field
 </li>
 <li>
 
 Minimum 5 years experience
 
 </li>
 <li>
 Advanced proficiency in Microsoft Office (especially in Excel and Powerpoint)
 </li>
 <li>
 Experience
 
 with CRM tools
 
 .
 </li>
 <li>
 Fluent in English, both verbal and written.
 </li>
 <li>
 Strong interpersonal skills to serve as the direct link to various departments.
 </li>
 <li>
 Open-minded and creative in developing new business projects and enhancing efficiency.
 </li>
 <li>
 Excellent analytical skills with a strong business acumen.
 </li>
 <li>
 Ability to translate strategy into actionable business objectives and projects.
 </li>
 <li>
 Comfortable working with complex data sets and driven to find data-driven solutions.
 </li>
 <li>
 Customer-centric, result-oriented, and proactive problem-solver.
 </li>
 <li>
 Ability to prioritize and manage multiple tasks, maintaining focus on strategic goals while meeting tight deadlines.
 </li>
 <li>
 Personal credibility and confidence in data insights and results.
 </li>
 </ul>
 
 
 
 
 
 ☀️ A World that Makes Employees Happy:
 
 
 <ul>
 <li>
 
 Give Meaning to Your Work:
 
 At Pluxee, our products and services are designed to add more value to people&rsquo;s lives in various areas, from food and gifts to culture, healthy living, and mobility. Join us in bringing a fresh perspective to the world of employee experience and benefits!
 </li>
 <li>
 
 Discover Pluxee Culture:
 
 We respect and value each other's ideas, grow together, and have a lot of fun! Join the Pluxee culture where we design our dreams, freely find inspiration, and support each other!
 </li>
 <li>
 
 Employee Experience is Our Business:
 
 If we can make the experience of millions of employees unique every day, it&rsquo;s because we start the change within ourselves first&hellip; Our comprehensive compensation package includes a performance-based annual bonus + PluxeeFlex (a flexible benefits budget to choose from according to your needs) + career development opportunities, an additional 6 days of Welcome Leave in your first year, and much more awaiting you in Pluxee&rsquo;s vibrant world!
 </li>
 <li>
 
 Learning culture:
 
 we care about your growth &mdash; with our
 
 Coursera
 
 partnership, you&rsquo;ll have easy access to top global courses and flexible learning paths that support your development at every step
 </li>
 </ul>
 
 
 
 
 
 📍 Location:
 
 K&uuml;&ccedil;&uuml;kyal&inodot;, Maltepe, Istanbul
 
 
 &ldquo;Our company works in a hybrid model with three office days per week.&rdquo;
 
 
 
 
 
 Our company will process the personal data you may submit within the scope of your application as a controller to evaluate your application for the position you have applied or further recruitment opportunities in association with your application. As a candidate, all communication between you and our company is protected according to Turkish Personal Data Protection Law No.6698 You can click on the link &ldquo;
 
 https://www.pluxee.com.tr/kilavuz/calisan-adayi-aydinlatma-metni/
 
 &rdquo; for details
 
</div>

Senior Commercial Development Analyst

<div>
 
 Bupa T&uuml;rkiye serves as an integrated healthcare services company in line with Bupa's growth strategy in the field of healthcare in T&uuml;rkiye in parallel to Bupa's global vision.
 
 
 
 
 
 With the goal of becoming T&uuml;rkiye's most customer-centric healthcare company with a sustainable approach, Bupa offers the right solutions to its customers, providing them with a positive experience and enabling them and their families to look to the future with confidence.
 
 
 
 
 
 Bupa focuses on the growth of the sector in T&uuml;rkiye, developing practices that support both social integrated health awareness and healthy living with different approaches, and delivering its products and services to all segments of society.
 
 
 
 
 
 We are searching for a passionate
 
 &lsquo;Service Designer
 
 who is eager to contribute to our business.
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 University degree (preferably in Business, Engineering, Marketing , or related field).
 </li>
 <li>
 Minimum 4 years of experience in Customer Experience and Service Design, with a proven ability to design and improve end-to-end customer journeys and services.
 </li>
 <li>
 Strong service design skills combined with product design or research background. Able to identify and solve customer and business problems using service design, design thinking, and product design methods.
 </li>
 <li>
 Acts as the voice of the customer, building advocacy among key stakeholders by evangelizing service design principles and processes.
 </li>
 <li>
 Confident in leading projects and facilitating collaboration among people within those projects.
 </li>
 <li>
 Skilled at mediating between business demands, customer needs, and technological feasibility to design effective solutions.
 </li>
 <li>
 Experienced in analyzing customer feedback across all channels to develop strategies for excellent customer experiences.
 </li>
 <li>
 Proficient in designing and mapping customer journeys across mobile, web, and all touchpoints.
 </li>
 <li>
 Able to measure, track, and interpret CX KPIs such as NPS, CSAT, CES, and work cross-functionally to implement improvements.
 </li>
 <li>
 Keeps up with new technologies to create innovative and personalized customer experiences.
 </li>
 <li>
 Manages end-to-end digital and physical customer experience projects.
 </li>
 <li>
 Conducts local and global CX benchmarking, shares insights, develops projects based on findings, and tracks progress.
 </li>
 </ul>
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 Service design mindset: Approaches problems holistically, considering frontstage, backstage, and end-to-end perspectives. Identifies strategic and user-focused opportunities for detailed analysis.
 </li>
 <li>
 Experience creating customer journey maps, service blueprints, flows, and knowing when to use each to improve situations.
 </li>
 <li>
 Comfortable collaborating with researchers to analyze and synthesize qualitative and quantitative insights.
 </li>
 <li>
 Navigates complex business areas and multi-channel journeys, effectively communicating key priorities to customers, colleagues, and teams.
 </li>
 <li>
 Skilled facilitator who engages stakeholders in workshops and collaborative sessions.
 </li>
 <li>
 Customer champion who balances user empathy with business requirements.
 </li>
 <li>
 Established design thinker with empathy, willingness to explore ideas, and a test-and-learn approach before launch.
 </li>
 <li>
 Strong storytelling skills to influence and encourage adoption among stakeholders and peers.
 </li>
 <li>
 Adept at managing complexity across multiple workstreams.
 </li>
 <li>
 Familiar with tools like Miro, Figma, and Pisano.
 </li>
 </ul>
 
 
 
 
 
 WHAT IS EXPECTING YOU?
 
 
 
 
 
 <ul>
 <li>
 A fun and social working environment that prioritizes employee happiness, with a strong company culture and passionate colleagues all working towards the same goal, under a transparent management approach.
 </li>
 <li>
 A working model focused on people and culture, in line with global business practices (Hybrid, remote, in-office).
 </li>
 <li>
 Employer-sponsored retirement plans and health insurance, including coverage for family members, as well as personal accident insurance.
 </li>
 <li>
 Birthday leave.
 </li>
 <li>
 Transportation and meal support.
 </li>
 <li>
 Benefits of the senCard Flexi advantages world.
 </li>
 </ul>
 
 
</div>

Service Designer

Nagarro + MBIS

<div>
 
 MBIS, Turkey&rsquo;s first SAP Gold Partner in the information technology sector, continues its operations as Nagarro + MBIS by joining the global network of Nagarro, a world leader in digital engineering. In addition to providing SAP consulting services to its clients, Nagarro + MBIS has now expanded its vision to the field of digital engineering and offers innovative solutions to successfully manage companies&rsquo; digital transformation processes in both the domestic and global markets.
 
 
 
 
 
 
 Nagarro + MBIS
 
 supports its 400+ customers in creating intelligent organizational structures and shaping the future of their industries. With its extensive SAP experience in core cross-industry processes and a wealth of knowledge prominent in various industries, manufacturing, and public services, Nagarro operates as a global SAP consulting and digital engineering company with over 18,000 employees serving in 39 countries.
 
 
 
 
 
 As
 
 Nagarro + MBIS
 
 , we are looking for a
 
 &ldquo;
 
 
 SAP AMS Sales Executive
 
 
 &rdquo;
 
 to be a part of our growing organization. The person will be a team member of Professional Services Directorship and be responsible for the clauses below.
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Identify sales opportunities with potential and existing clients and manage the sales process for Nagarro + MBIS AMS services,
 </li>
 <li>
 Keep up close connections with existing customers and build up new ones with potential customers,
 </li>
 <li>
 Plan and conduct customer visits, presentations, and proposal preparation activities,
 </li>
 <li>
 Work in coordination with related teams to analyze customer needs and manage proposal and pricing processes,
 </li>
 <li>
 Follow up on contract preparation, legal approvals and sales operations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree from related and reputable universities,
 </li>
 <li>
 SAP ecosystem familiarity,
 </li>
 <li>
 Experience in SAP sales, preferably in AMS projects,
 </li>
 <li>
 No restrictions for travelling and valid driver's license,
 </li>
 <li>
 Fluency in spoken and written English is a plus,
 </li>
 <li>
 Proficiency in MS Office programs.
 </li>
 </ul>
 
 
 
 
 
 Competencies and Requirements
 
 
 <ul>
 <li>
 Presentable with corporate attitude,
 </li>
 <li>
 Opportunity recognition and proactive thinking,
 </li>
 <li>
 Strong client relationship management and customer care skills,
 </li>
 <li>
 Great communication skills and relationship building,
 </li>
 <li>
 Commercial point of view.
 </li>
 </ul>
 
 
</div>

SAP AMS Sales Executive

Beijer Electronics

<div>We are a people company. Our experienced, skilled, and passionate colleagues empower customers and partners to meet their challenges through first-class, user-friendly solutions. At the same time, we are a technology company. We help our customers and partners optimize processes through our software, hardware, and services, as well as through our support. Connecting people and technology provides the foundation to achieve goals, fulfill ambitions, and gain a competitive edge in today&rsquo;s digitalized world.
The opportunity
Our team is growing and we are now looking for a driven individual who wants to take solution-oriented sales to the next level and further broaden our reach. While the role is primarily based in Izmir, there are also opportunities to support customers in other countries.
As an Technical Sales Engineer at Beijer Electronics, your mission is to identify new potential customers, build strong relationships, and showcase the value of our solutions. You will focus on finding projects and improvement opportunities with existing customers, acting as a trusted product consultant in your field. Your sales approach will be solution-driven rather than product-focused, with a key target group being machine builders.
In this role, you will have the freedom to shape your work as long as it aligns with the company&rsquo;s vision. Your days may include strategic collaboration with partners, customer visits, and organizing events such as seminars, training sessions, and technical workshops. Beyond CRM management, quotations, and follow-ups, you will also act as the crucial link between the market and our company. At Beijer, teamwork is at our core, so support is always available when needed.
Qualifications
We know that success in sales isn&rsquo;t just about ticking boxes &ndash; it&rsquo;s about valuing customer relationships, teamwork, and business growth. To thrive in this role, it would be great if you have:<ul><li>
Experience in a customer-facing role with a commercial focus</li><li>
Technical knowledge in HMI, PLC, and familiarity with Codesys and Drives</li><li>
Knowledge of open web technologies (OPC-UA, HTML5, CSS, JavaScript)</li><li>
Strong expertise in both hardware and software</li><li>
Experience managing customer projects and project management</li><li>
A valid driver&rsquo;s license</li><li>
Excellent verbal and written communication skills in both Turkish and English</li></ul>
Bonus qualifications<ul><li>
Understanding of communication solutions and digitalization</li><li>
Background in the marine or manufacturing segments</li><li>
Broad technical knowledge of solutions/applications</li><li>
Familiarity with IFS or similar ERP systems</li><li>
Experience working with CRM systems</li></ul>
Join us at Beijer and help shape the future of solution-based sales!
Are you ready for the challenge? 
Don&rsquo;t wait &ndash; submit your application as soon as possible. 
 
We look forward to hearing from you!
Beijer Electronics is a multinational, cross-industry innovator that connects people and technologies to optimize processes for business-critical applications. Our offer includes operator communication, automation solutions, digitalization, display solutions and support. As experts in user-friendly software, hardware and services for the Industrial Internet of Things, we empower our customers to meet their challenges through leading-edge solutions.</div>

Technical Sales Engineer

Concentrix

<div>Sorumluluklar
1. Satış Artışı ve Maliyet Optimizasyonu<ul>
<li>Satışları artırırken operasyon, pazarlama ve ajans maliyetlerini minimize edecek stratejiler geliştirmek.</li>
<li>Lead to sales, traffic to sales KPI&rsquo;larını s&uuml;rekli takip etmek ve iyileştirme aksiyonları oluşturmak.</li>
</ul>2. Ajans Y&ouml;netimi ve Entegrasyon S&uuml;re&ccedil;leri<ul>
<li>Dijital ajans ile şirket i&ccedil;i ekipler arasında k&ouml;pr&uuml; g&ouml;revi g&ouml;rmek.</li>
<li>Ajans ile kullanılan sistemler arasındaki entegrasyon s&uuml;re&ccedil;lerini koordine etmek ve s&uuml;re&ccedil; geliştirmeleri y&ouml;netmek.</li>
<li>Ajansın kampanya optimizasyonları, b&uuml;t&ccedil;e kullanımı ve performans sonu&ccedil;larını d&uuml;zenli olarak takip etmek.</li>
</ul>3. Operasyon ve S&uuml;re&ccedil; Geliştirme<ul>
<li>Lead s&uuml;re&ccedil;lerini u&ccedil;tan uca analiz ederek daha verimli h&acirc;le getirmek.</li>
<li>IVR tarafında m&uuml;şteri y&ouml;nlendirme ve aramaları azaltmaya y&ouml;nelik kurguları oluşturmak ve optimize etmek.</li>
<li>M&uuml;şteri deneyimini iyileştirecek operasyonel d&uuml;zenlemeleri hayata ge&ccedil;irmek.</li>
</ul>4. Veri Analizi<ul>
<li>Web &uuml;zerinden yapılan internet satışlarının g&uuml;nl&uuml;k/haftalık/aylık analizini yapmak.</li>
<li>Trend, satış hacmi, d&ouml;n&uuml;ş&uuml;m oranı, kampanya performansı ve m&uuml;şteri davranışlarını inceleyerek iyileştirme &ouml;nerileri sunmak.</li>
<li>Analiz sonu&ccedil;larını ajansla paylaşarak satış adetlerini artırmaya y&ouml;nelik optimizasyon &ccedil;alışmaları y&uuml;r&uuml;tmek.</li>
</ul>5. Raporlama ve Y&ouml;netim Sunumları<ul>
<li>Raporlama alt yapısını oluşturmak ve KPI bazlı raporlama standartları oluşturmak.
</li><li>Y&ouml;netime g&uuml;nl&uuml;k, haftalık ve aylık performans raporları hazırlamak.</li>
<li>Satış, maliyet, ajans performansı ve s&uuml;re&ccedil; iyileştirmelerini sunmak</li>
</ul><div></div>Yetkinlikler<ul>
<li>G&uuml;&ccedil;l&uuml; analitik d&uuml;ş&uuml;nme ve veri yorumlama becerisi</li>
<li>S&uuml;re&ccedil; y&ouml;netimi ve operasyon geliştirme deneyimi</li>
<li>İletişimi g&uuml;&ccedil;l&uuml;, koordinasyon becerisi y&uuml;ksek, &ccedil;&ouml;z&uuml;m odaklı</li>
<li>Web Ajansı ve/veya dijital pazarlama ekipleriyle &ccedil;alışma tecr&uuml;besi</li>
<li>Web Reklamları ve arama motoru optimizasyonu konularında bilgi sahibi olan ( Google Adwords ve SOE )
</li><li>İyi d&uuml;zeyde MS ofis uygulamarı kullanan, iyi derecede sunum ve raporlama becerisi olan
</li><li>CRM, IVR platformları hakkında temel seviyede bilgi sahibi olan
</li></ul><div></div>Tercih Edilen Deneyim ve Nitelikler<ul>
<li>Web, dijital pazarlama, operasyon veya analiz alanlarında deneyim</li>
<li>Teknik ekiplerle entegrasyon ve s&uuml;re&ccedil; geliştirme &uuml;zerinde &ccedil;alışma tecr&uuml;besi</li></ul></div>

Dijital Satış Kanalı Sorumlusu

Explore 14+ Customer experience lead in Maltepe this December. Find roles across top companies and apply now to boost your career.