customer service representative Jobs in Cairo

customer service representative

account lead - consumer(egypt) Jobs in Cairo

account lead - consumer(egypt)

account manager

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b2b associate, customer acquisition Jobs in Cairo

b2b associate, customer acquisition

customer experience leader

QNB Egypt

<div>
 
 About the job
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsource  Call Center Representative

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

TrendAI

<div>
 
 When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
 
 
 
 
 About Trend Micro
 
 
 
 Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
 
 
 
 Position Overview
 
 
 
 The Incident Response Coordinator with Egypt serves as the central point of contact between Trend Micro&rsquo;s IR team, internal stakeholders, and customers, ensuring smooth execution and successful outcomes of incident response engagements through effective coordination and communication.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Relationship Management: Establish and maintain strong relationships with key stakeholders including customers, sales, partners, and technical teams.
 </li>
 <li>
 Incident Management: Supporting the management of cyber incidents through the incident response lifecycle act as a liaison between Trend Micro IR Analysts and other stakeholders
 </li>
 <li>
 Coordinate Engagement Scoping: Develop a deep understanding of customers&rsquo; goals and outcomes to address their operational and security requirements and draft an engagement scope of work
 </li>
 <li>
 Resource Alignment: Coordinate and allocate appropriate resources and subject matter experts based on case requirements.
 </li>
 <li>
 Case Tracking: Monitor IR case progress and ensure timely task completion by IR analysts; draft summaries of ongoing operations and be able to provide oral updates/presentations for various levels of leadership.
 </li>
 <li>
 Information Gathering: Collect incident details, symptoms, remediation options, and associated risks to support stakeholder communication.
 </li>
 <li>
 Transition Management: Oversee the handoff of customers to standard support operations upon completion of IR engagement and delivery of the final report.
 </li>
 <li>
 Post-Incident Review: Lead post-incident review meetings and determine the necessity of post-mortems collaborating with Business Unit teams to design and implement long-term security solutions that enhance customer protection and support business growth
 </li>
 <li>
 Opportunities Support and Tracking: Support and track IR services relevant opportunities and documenting IR engagements and activities and present it
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in digital Forensics, Cybersecurity, Computer Engineering, Computer Science, Telecommunications/Electronics Engineering, Information Technology, or equivalent relevant professional certifications.
 </li>
 <li>
 Minimum 5 years of experience in IT or Cybersecurity-related roles.
 </li>
 <li>
 Fluent in Arabic and English (written and spoken).
 </li>
 <li>
 At least 3 years of experience in a customer interfacing role presenting technical information to both technical and non-technical audiences.
 </li>
 <li>
 Familiarity with DFIR processes and ability to absorb technical cybersecurity information.
 </li>
 <li>
 Basic knowledge in one or more cybersecurity domains.
 </li>
 <li>
 Based in or willing to relocate to Cairo, Egypt.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Experience in a similar role within a cybersecurity vendor or DFIR provider.
 </li>
 <li>
 Hands-on experience in DFIR-related roles.
 </li>
 <li>
 Experience in presales or business development, preferably in cybersecurity services.
 </li>
 <li>
 Experience in IT project management, especially security-related projects.
 </li>
 <li>
 Exposure to escalation management, customer success, technical account management, or people management.
 </li>
 <li>
 Experience creating/drafting cybersecurity service content and/or contracts.
 </li>
 <li>
 Certifications such as GCIL, CISSP, CISM, PMP, PRINCE2, GCIH
 </li>
 <li>
 Familiarity with Trend Micro products
 </li>
 <li>
 Fluency in French or Turkish.
 
 
 </li>
 </ul>
 Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
 
 
 We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
 
 
</div>

Incident Response Coordinator

Sutherland

<div>
 
 
 Sutherland
 
 is a global leader specializing in
 
 AI
 
 ,
 
 automation
 
 ,
 
 cloud engineering
 
 , and
 
 advanced analytics
 
 to drive
 
 digital transformation
 
 and provide scalable business solutions for top-tier brands worldwide.
 
 
 
 
 With a strong emphasis on
 
 digital engineering services
 
 , we deliver
 
 innovative technologies
 
 and
 
 business process excellence
 
 , creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of
 
 363 independent inventions
 
 , including
 
 250 AI-based solutions
 
 with
 
 patents
 
 in key technologies that continuously enhance business operations and transform user experiences.
 
 
 
 
 Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless
 
 "as-a-service" model
 
 , enabling rapid innovation and supporting sustainable business growth.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Ramadan Kareem🌙
 
 
 
 
 Role Description:
 
 
 
 
 We are hiring a Customer Service Representatives to handle customer inquiries and provide exceptional service.
 
 
 
 
 
 Work Schedule:
 
 
 
 
 
 
 5 working days and 2 days off
 
 
 
 
 
 
 Rotational shifts (Morning, Night, and Overnight) and Rotational days off
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 
 Highest salary in the market💸
 
 
 
 
 
 
 Iftar and suhoor allowance🌙
 
 
 
 
 
 
 Bonuses and incentives after probation period (3 months)
 
 
 
 
 
 
 First three months KPI's are granted
 
 
 
 
 
 
 Social and Medical insurance
 
 
 
 
 
 
 Transportation provided 24/7🚌
 
 
 
 
 
 
 Night shift allowance
 
 
 
 
 
 
 Paid training
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 🔑
 
 What we&rsquo;re looking for:
 
 
 
 
 <ul>
 <li>
 NO EXPERINCE NEEDED
 </li>
 <li>
 🚨ENGLISH LEVEL B2 OR HIGHER IS A MUST🚨
 </li>
 </ul>
 
 💼 If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 🌟
 
 
 
 
 
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
</div>

Customer service Representative

Yara International

<div>
 We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.
 
 
 
 About Yara
 
 
 
 Yara International ASA, based in Oslo (Norway), is a leader in the global fertilizer market. Yara's mission is simple yet very ambitious: to responsibly feed the world and protect the planet. Our solutions for crop nutrition and precision agriculture enable farmers to increase yields and improve product quality while minimizing environmental impact. Our environmental and industrial solutions enhance air quality and reduce emissions. We are present worldwide with over 17,000 employees and operations in more than 60 countries.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Create demand from the market to the company's portfolio.
 </li>
 <li>
 Follow up and reporting for the competitive products in the market.
 </li>
 <li>
 Implementing all the Sales Process and adapting the company sales policy:
 </li>
 <ul>
 <li>
 Create demand
 </li>
 <li>
 Receiving and Follow up the sales orders which comes from customers.
 </li>
 <li>
 Follow up customer's payment terms and balance collection (traders &amp; farmers).
 </li>
 </ul>
 <li>
 Attending Tenders.
 </li>
 <li>
 Providing technical assistance and all the related explanation and clarification of the company products range to the customers.
 </li>
 <li>
 Prepare and submit all the reporting system ( activity plan, sales visit report, forecast sales&hellip;etc) to the Team Leader.
 </li>
 <li>
 Assisting in interpreting the customer solid fertilizer program into liquid fertilizer formulas.
 </li>
 <li>
 Attending and Participating in most of the Agriculture Fairs &amp; Exhibitions.
 </li>
 <li>
 Implementing product stewardship &amp; HESQ procedures to all customers (MSDS providing to the customers &ndash; Hazard &amp; Non Hazard).
 </li>
 <li>
 Abiding by Yara's code of conduct.
 
 </li>
 </ul>
 
 Profile
 
 
 
 <ul>
 <li>
 Agronomy degree, BSc
 </li>
 <li>
 1-2 year of working experience in fertilizer market or relevant business areas (agrochemicals etc.)
 </li>
 <li>
 Solid communication skills, teamwork
 </li>
 <li>
 Arabic native level is mandatory. English would be considered a plus.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Frequent travel in Egypt will be required.
 
 
 Send your CV preferably in English.
 
 
 
 Knowledge grows through differences
 
 
 
 Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity &amp; Inclusion (DE&amp;I) in our business strategy and has more than 400 employees worldwide involved in D&amp;I ambassadors networks.
 
 
 As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.
</div>

Junior Sales Agronomist

<div>
 
 
 Job Summary
 
 
 
 
 
 
 The AI Transformation Manager is responsible for leading the organization&rsquo;s transition into an AI-first enterprise. This role involves identifying high-value AI use cases, managing the implementation of agentic workflows and LLM-based systems, and driving the cultural change necessary for employees to work alongside AI. You will not only manage technology but also lead the "Workforce Transformation," ensuring that AI investments result in measurable ROI and enhanced human potential.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Strategic Planning &amp; Roadmap Development
 
 
 <ul>
 <li>
 Develop and maintain the Enterprise AI Roadmap, prioritizing use cases based on feasibility, cost, and business impact.
 </li>
 <li>
 Define KPIs for AI success (e.g., time-to-market reduction, cost-per-task optimization, or revenue uplift).
 </li>
 <li>
 Partner with senior leadership to align AI initiatives with the company&rsquo;s 3&ndash;5 year growth goals.
 </li>
 </ul>
 
 
 2. AI Implementation &amp; Orchestration
 
 
 <ul>
 <li>
 Lead the deployment of
 
 Agentic AI
 
 (autonomous agents) and
 
 RAG-based
 
 (Retrieval-Augmented Generation) knowledge systems across departments like HR, Finance, and Customer Operations.
 </li>
 <li>
 Oversee the "Build vs. Buy" evaluation for AI tools, ensuring interoperability with existing tech stacks (e.g., Azure AI, Microsoft 365 Copilot, or proprietary LLMs).
 </li>
 <li>
 Manage cross-functional "Pods" consisting of data scientists, engineers, and domain experts to deliver pilot projects within 60&ndash;90 day cycles.
 </li>
 </ul>
 
 
 3. AI Governance &amp; Ethics
 
 
 <ul>
 <li>
 Establish frameworks for
 
 Responsible AI
 
 , ensuring transparency, bias mitigation, and data privacy (GDPR/CCPA/AI Act compliance).
 </li>
 <li>
 Monitor AI performance for "model drift" and accuracy, ensuring the system remains reliable and defensible.
 </li>
 </ul>
 
 
 4. Change Management &amp; Enablement
 
 
 <ul>
 <li>
 Design and lead "AI Literacy" programs to upskill the workforce, moving beyond basic prompting to advanced AI-human collaboration.
 </li>
 <li>
 Manage organizational resistance by communicating a clear value narrative and identifying "AI Champions" within business units.
 </li>
 <li>
 Redesign workflows to capitalize on AI-human "Centaur" models, where AI handles routine processing and humans focus on high-stakes strategy and empathy.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 
 Technical Skills &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Computer Science, or Data Science. An MBA or post-graduate degree in Digital Transformation is highly preferred.
 </li>
 <li>
 
 Experience:
 
 6+ years of experience in Digital Transformation, Product Management, or Management Consulting, with at least 2&ndash;3 years focused specifically on AI/ML projects.
 </li>
 <li>
 
 AI Fluency:
 
 Deep understanding of Generative AI capabilities, LLM lifecycles, and
 
 Agentic Workflows
 
 . You don't need to be a coder, but you must be able to "speak engineer."
 </li>
 <li>
 
 Data Literacy:
 
 Proficiency in data strategy&mdash;understanding data pipelines, quality, and how "grounding" affects AI accuracy.
 </li>
 </ul>
 
 
 
 
 
 Tools &amp; Certifications (Preferred)
 
 
 
 
 
 <ul>
 <li>
 
 Certifications:
 
 Microsoft Certified: AI Transformation Leader, PMP, or similar.
 </li>
 <li>
 
 Tooling Knowledge:
 
 Familiarity with AI orchestration platforms (LangChain, Zapier Central), MLOps basics, and BI tools (Tableau, PowerBI).
 </li>
 </ul>
 
 
</div>

AI Transformation Manager

Valeo

<div>
 Valeo est une entreprise mondiale de haute technologie qui con&ccedil;oit des solutions r&eacute;volutionnaires pour r&eacute;inventer la mobilit&eacute;. Nous sommes un &eacute;quipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilit&eacute; dans le monde entier. Notre vision ? Inventer une mobilit&eacute; plus verte et plus s&ucirc;re, gr&acirc;ce &agrave; des solutions ax&eacute;es sur la conduite intuitive et la r&eacute;duction des &eacute;missions de CO2. Nous sommes leaders dans nos domaines d'activit&eacute; et reconnus comme l'une des plus grandes entreprises innovantes au monde.
 
 
 
 Define the (system - mechanical - software - hardware &hellip;) architecture of the product
 
 
 
 <ul>
 <li>
 Define Engineering discipline Structure of product and its components in line with platform configurator
 </li>
 <li>
 Ensure an optimize design to cost approach
 </li>
 <li>
 Check patent
 </li>
 <li>
 Identify and support management of technical risks of the Engineering discipline architectures in projects
 </li>
 <li>
 Propose constant improvement in relation with platform
 
 
 </li>
 </ul>
 
 Secure the product robustness, apply standards
 
 
 
 <ul>
 <li>
 Enforce standards Engineering discipline solutions
 </li>
 <li>
 Support Engineering Discipline Design Review
 </li>
 <li>
 Manage the link with other Engineering disciplines / calling for hierarchical support if needed
 </li>
 <li>
 Capitalization of the know-how (Standardization, Specifications, technical reports, processes and guidelines)
 
 
 </li>
 </ul>
 
 Support Engineering discipline requirement Management
 
 
 
 <ul>
 <li>
 Provides inputs and requirements to the Engineering discipline for the development
 </li>
 <li>
 Interface with customer for Engineering discipline architecture content
 </li>
 <li>
 Contribute to refine the functions into the right sub-systems (system - mechanical - software - hardware &hellip;)
 
 
 </li>
 </ul>
 
 Case of System Architect~ distribute and spit the functions per Engineering discipline
 
 
 
 <ul>
 <li>
 Translate system requirements in Engineering disciplines requirements
 </li>
 <li>
 In collaboration with the different competences (Engineering disciplines) define the functions into the right sub-systems (system - mechanical - software - hardware &hellip;)
 </li>
 <li>
 Ensure the inter-operability of all sub-systems
 
 
 </li>
 </ul>
 
 Position~
 
 
 
 R&amp;D Team Leader/Architect
 
 
 
 D&eacute;partement~
 
 
 
 Software Project
 
 
 
 Schedule~
 
 
 
 Temps plein
 
 
 
 Employee Status~
 
 
 
 CDI
 
 
 
 Type de contrat~
 
 
 
 
 Job Posting Date~
 
 
 
 2025-12-02
 
 
 
 Join Us !
 
 
 Being part of our team, you will join~
 
 
 <ul>
 <li>
 one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development
 </li>
 <li>
 a multi-cultural environment that values diversity and international collaboration
 </li>
 <li>
 more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
 </li>
 <li>
 a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
 
 
 </li>
 </ul>
 More information on Valeo~ https~//www.valeo.com
 
</div>

Cloud Solution Architect, AI4ALL

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