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customer experience manager ecommerce 100 remote eu

Foxelli Group

<div>At Foxelli, we&rsquo;re building more than e-commerce brands - we&rsquo;re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.
If you love to learn, experiment, think boldly, make decisions, and build things that matter - you&rsquo;ll feel at home with us.
THE ROLE
We&rsquo;re looking for a Head of Customer Support who sees support as more than answering questions.
For us, customer support sits right at the center of customer experience, marketing insight, and sales growth.
This role is for someone proactive. Someone who spots patterns, brings ideas, and improves systems before problems appear.
You&rsquo;ll lead the team responsible for every customer interaction - while turning conversations into insights, improvements, and revenue.
You&rsquo;ll help us understand our customers better, organize their feedback into clear data for marketing, and build a support team that knows how to help and sell.
If you enjoy:<ul><li>
building strong teams</li><li>
improving systems and workflows</li><li>
turning data into useful actionable insights
</li><li>using AI tools to work faster and smarter</li><li>
helping customers while also spotting sales opportunities</li></ul>
&hellip;this role will feel like home
WHAT YOU&rsquo;LL BE DOING
Team Leadership<ul><li>
Lead and mentor the customer support team.</li><li>
Set clear standards for quality, speed, and customer care.</li><li>
Train the team to solve problems while recognizing opportunities to recommend products.</li><li>
Build a culture where helping customers and driving sales go hand in hand.</li></ul>
Performance &amp; KPIs<ul><li>
Own key metrics like response time, satisfaction score, and sales conversion.</li><li>
Track performance and push the team toward clear goals.</li><li>
Turn data from customer conversations into improvements across the department.</li></ul>
Customer Experience<ul><li>
Keep communication consistent across email, calls, chat, and social media.</li><li>
Protect and strengthen our brand voice in every reply.</li><li>
Ensure every interaction feels smooth, helpful, and human.</li></ul>
Customer Insights for Marketing<ul><li>
Turn questions, complaints, and patterns into structured insights for marketing.</li><li>
Share clear reports with marketing and product teams to improve campaigns and messaging.</li><li>
Help us understand what customers want, what confuses them, and what helps them buy.</li></ul>
AI &amp; Smarter Support<ul><li>
Work with external AI companies to automate responses with AI.</li><li>
Use automation, AI assistants, and smart workflows to reduce manual work.</li><li>
Identify areas where AI improves response quality, data analysis, or reporting.</li></ul>
Sales Through Support<ul><li>
Treat support conversations as an opportunity to guide customers toward the right products.</li><li>
Help the team recommend products when relevant.</li><li>
Work with marketing to align messaging between support and campaigns.</li></ul>
WHAT YOU BRING
You&rsquo;re probably someone who:<ul><li>
Proven e-commerce experience.</li><li>
Has 2+ years leading a customer support or sales team.</li><li>
Takes a proactive approach to problems and improvement.</li><li>
Understands how customer support connects with marketing and revenue.</li><li>
Feels comfortable working with KPIs and performance metrics.</li><li>
Enjoys organizing information and turning raw feedback into structured insights.</li><li>
Communicates clearly and protects brand voice.</li><li>
Has a high interest in AI tools and workflow improvements.</li></ul>
Analytical thinking helps a lot here - spotting patterns, understanding behavior, and improving the experience step by step.
THE RECRUITMENT PROCESS<ul><li>
Apply - A simple form that helps us know who&rsquo;s stepping into our world.</li><li>
Ribbon AI Interview - Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space</li><li>
Interview - A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together</li></ul>
FIXED SERVICE FEE
&euro;2,000 - &euro;2,500 after taxes, depending on your skills, competencies, and experience.
PERKS &amp; BENEFITS<ul><li>
Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.</li><li>
A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.</li><li>
Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you&rsquo;re well-rested.</li><li>
A budget for your home office setup so you&rsquo;re comfortable working how you like and where you like.</li><li>
Strong company culture and a network of unique individuals that celebrates you.</li><li>
Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness.</li></ul>
ELIGIBILITY &amp; LOCATION REQUIREMENTS
This role is 100% remote
At Foxelli Group, our team operates primarily in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.
Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, South Africa, and more.
Ready to lead Foxelli&rsquo;s growth journey? Apply now!</div>

Customer Experience Manager (Ecommerce) | 100% Remote EU

Recruitment Rush

Deutschsprachiger Sales Freelancer (Remote)Arbeitsort: Remote (Wohnsitz au&szlig;erhalb Deutschlands erforderlich) Vertragsart: Freelance / Selbstst&auml;ndig Sprache: Deutsch (C1&ndash;C2)&Uuml;ber die PositionWir suchen deutschsprachige Sales-Freelancer f&uuml;r den Outbound-Telefonvertrieb (B2C). Die T&auml;tigkeit ist vollst&auml;ndig remote und auf eine langfristige Zusammenarbeit ausgelegt. Es gibt ein fixes monatliches Honorar plus leistungsabh&auml;ngige Provision.Deine Aufgaben<ul><li>Aktiver Outbound-Telefonvertrieb an deutschsprachige Kunden</li><li>Vorstellung und Verkauf von Dienstleistungen per Telefon</li><li>Eigenst&auml;ndiges Abschlie&szlig;en von Vertr&auml;gen</li><li>Arbeiten mit klar definierten Zielen und Leistungskennzahlen</li></ul>Dein Profil<ul><li>Sehr gutes Deutsch (C1 / C2 &ndash; zwingend erforderlich)</li><li>Nachweisbare Erfahrung im Telefonverkauf / Telesales / Outbound Sales</li><li>Abschlussstark, ziel- und leistungsorientiert</li><li>Vollzeit verf&uuml;gbar (Montag&ndash;Freitag, EU-Arbeitszeiten)</li><li>Wohnsitz au&szlig;erhalb Deutschlands</li><li>Selbstst&auml;ndiger / freiberuflicher Status erforderlich</li></ul>Wir bieten<ul><li>&euro;2.000 pro Monat (auf Rechnung)</li><li>Unbegrenzte Provision zus&auml;tzlich zum Fixbetrag</li><li>100 % Remote-Arbeit (ortsunabh&auml;ngig)</li><li>Stabile Auslastung und langfristige Zusammenarbeit</li><li>Klare Strukturen und transparente Zielvorgaben</li></ul>BewerbungBewirb dich direkt &uuml;ber Indeed oder sende uns deinen Lebenslauf.WhatsApp: +49 162 2379145Art der Stelle: WerkvertragArbeitsort: Vor Ort

Deutschsprachiger Sales Freelancer (Remote)

IQVIA

<div><div><div>Istanbul, Turkey | Full time | Home-based | R1533906</div><div><div>
Job available in additional locations</div></div></div><div><div> 
Our ever-growing Lifecycle Safety Medical team is expanding. The role participates in all aspects of the Medical Safety activities as per scope of work. This includes, but is not limited to providing and maintaining of PV and risk management expertise to internal and external stakeholders, maintaining knowledge relevant to allocated product portfolios, conducting medical evaluation of post-marketing adverse drug reactions, review and contribution to signal management and benefit-risk evaluation of drugs in clinical trial and post marketing set up, preparation, and/or contribution to responses to questions from health authorities, reviewing and contributing to periodic aggregate reports, contributing to safety review of study protocols, investigators brochure and other reference safety information, and serving as an internal consultant for any medical support for pharmacovigilance operations.</div><div>
Associate Medical Safety Director</div><div>
Role responsibilities:</div><ul><li><div>
Providing aggregate reviews of safety information, including clinical data, to maintain oversight of a product&rsquo;s safety profile</div></li><li><div>
Leads signal detection and analysis, including, signal detection strategy, frequency, and timing, reviews the Signal Detection Reports and other sources of data as applicable, raises potential signals for team discussion, contributes to safety analysis reports presentations of signal evaluation data as appropriate</div></li><li><div>
Providing medical review and contribution to IND Annual Reports, EU Periodic Benefit Risk Evaluation Reports, EU Periodic Safety Update Reports, EU Development Safety Update Reports, US Periodic Reports</div></li><li><div>
Providing medical review and contribution to Development Risk Management Plans, EU Risk Management Plans or US Risk Evaluation and Mitigation Strategies</div></li><li><div>
Review and contribute to benefit-risk evaluation of drugs in clinical trial and post marketing set up</div></li><li><div>
Providing safety oversight and contribution for label development, review, and updates</div></li><li><div>
Provide medical safety contributions to the Integrated Safety Summary or Common Technical Document</div></li><li><div>
Performing medical review and clarification of trial-related Adverse Events (AEs) and post-marketing adverse drug reactions (ADRs) including narrative content, queries, coding, expectedness, seriousness, causality, and company summary and serve as an internal consultant to pharmacovigilance case processing teams</div></li><li><div>
Representing safety and clinical data review findings during internal and external stakeholder meetings</div></li><li><div>
Providing medical safety support, contribution, and attendance at Safety Governance and other Meetings as needed</div></li></ul><div>
Do you have the skills, experience and qualification required for the role:</div><ul><li><div>
A medical degree from an accredited and internationally recognized medical school</div></li><li><div>
Around three years of clinical practice experience with two additional years in the pharmaceutical or associated industry, or equivalent combination of education, training and required experience</div></li><li><div>
Knowledge of applicable federal and local regulations and guidelines pertaining to clinical research including knowledge of regulations and guidelines pertaining to safety and good clinical practice and clinical trials and pharmaceutical research process</div></li><li><div>
Maintain knowledge of assigned product portfolio, therapeutic area, and recent literature</div></li><li><div>
Experience in Signal detection, Aggregate reports and Risk management.</div></li><li><div>
Capability to synthesize and critically analyze data from multiple sources and communicate complex clinical issues and analyses orally and in writing</div></li><li><div>
Ability to establish and meet priorities, deadlines, and objectives</div></li><li><div>
Demonstrated skills in contributing to multiple assignments required, capacity to work under pressure as well as initiative and flexibility and ability to adapt to changing business needs</div></li><li><div>
Ability to establish and maintain effective working relationships with coworkers, managers, and clients, including mentorship if needed</div></li></ul><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div></div></div><div></div>

Associate Medical Safety Director- Sponsor Dedicated

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
At Amazon, we pioneer. 
We also treat every single day like it&rsquo;s day one. And we never sit still while we do it. 
Are you up for crafting solutions and solving tomorrow&rsquo;s problems today? 
 
Then we have the opportunity for you! 
We&rsquo;re seeking experienced, Operations Managers to join our network. 
As an Operations Manager, you&rsquo;ll deliver inspiring, supportive leadership for the teams you lead. But at the same time, you don&rsquo;t shy away from rolling up your sleeves and getting involved whenever necessary. 
You&rsquo;ll be directly responsible for developing a team of Area Managers and their direct report. The quality of your leadership is key to success in this role: you&rsquo;ll tactfully motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business. 
Another key aspect of the role is to lead on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you lead. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.
 
 
Key job responsibilities 
Your role will be pivotal in the overall management, control, organization and direction of Outbound operational areas of your site. Your responsibilities will include, amongst others: 
 
Maintaining Health and Safety standards within your remit area, while promoting and inspiring a culture of safety on-site, 
Monitor, analyze and work on improvement of customer experience and delivery performance. 
Maintain and develop KPIs and SLAs through daily management and follow-up. 
Become proficient on specific, larger-scale processes and activities, such as 5S audits, 
In your inventory control and systems environment, you&rsquo;ll handle meaningful data collection, updating operations metrics on an hourly basis, 
Therefore, you&rsquo;ll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure an excellent customer experience, 
Partnering closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels, 
Implement progressive process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network, 
Contribute to process improvement and cost optimization initiatives. Lead lean projects in order to ensure continuous and sustainable improvements.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor&rsquo;s degree, preferably in engineering,logistic,management</li><li>Advanced proficiency in verbal and written English and Turkish</li><li>Previous experience in leading large, diverse teams,</li><li>Proven experience in operations, engineering, industrial or supply chain management.</li><li>Overall understanding of inbound and outbound operations as well as support function roles.</li><li>Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment</li><li>Relevant experience in using data or anecdotal evidence to influence business decisions</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we&rsquo;d love to hear from you.</li><li>Master&rsquo;s degree</li><li>Experience in Lean, Six Sigma and Kaizen techniques</li><li>You embrace change, and are willing to relocate if necessary</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Operations Manager, Turkey Fulfilment Center Operations, Turkey Fulfilment Center Operations

Dentspa

DentSpa is a leading international medical tourism provider with 8 years of experience and a team of 300+ professionals. We are currently expanding our global remote team and seeking highly motivated individuals to support our growing patient base.The RoleAs a Remote Care Representative, you are the primary link between our international patients and our clinical team. You will manage the patient journey from the initial inquiry through to post-treatment follow-up, ensuring a seamless and empathetic experience.Key Responsibilities<ul><li>Act as the lead point of contact for international patient inquiries.</li><li>Liaise between patients, medical advisors, and the clinical team.</li><li>Proactively resolve patient concerns to maintain high satisfaction rates.</li><li>Manage patient documentation and follow-up schedules efficiently.</li></ul>Requirements<ul><li>Languages: Native or professional fluency in English (Mandatory), French (preferred).</li><li>Experience: Minimum 1 year in a patient-facing role (Medical, Hospitality, or Customer Service).</li><li>Infrastructure: A reliable laptop and stable internet connection.</li><li>Skills: Exceptional communication, high emotional intelligence, and the ability to thrive in a fast-paced environment.</li></ul>Why Join DentSpa?<ul><li>100% Remote: Work from anywhere in the world.</li><li>Stability: Join an established company with nearly a decade of industry success.</li><li>Growth: Be part of a rapidly expanding international team.</li></ul>How to ApplyIf you are a driven professional ready to make a genuine difference in the patient journey, please submit your CV and a brief cover letter highlighting your language proficiency.Job Types: Full-time, PermanentPay: From 25,000.00TRY per month

Remote Patient Care Representative (English & French)

THE/STUDIO

<div>
 
 
 👋 About Us
 
 
 At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.
 
 
 Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world&rsquo;s best talent.
 
 
 All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!
 
 
 We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!
 
 
 
 💻 The Role
 
 
 
 We&rsquo;re looking for a high-energy, data-driven Account Executive focused on closing SMB-tier deals and growing revenue across our sourcing and manufacturing SaaS platform. The ideal candidate thrives in a fast-paced startup environment, can manage a full, high-cadence sales cycle, and is confident in cold calling, running demos, following up on proposals, and closing deals end-to-end. You&rsquo;ll work both inbound and outbound SQLs, generated by SDRs, Creative Specialists, or sourced independently, and convert them into closed-won customers.
 
 
 This is an individual contributor role suited for mid-to-senior profiles who are driven by outcomes rather than hours worked, resilient in the face of challenges, proactive in identifying opportunities, and excited to experiment with new approaches to improve sales efficiency and win rates.
 
 
 
 🎯 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Own the full SMB sales cycle: cold outreach, discovery, demos, proposals, negotiation, and closing.
 </li>
 <li>
 Manage and grow customers on our SaaS platform by identifying their product development challenges and mapping solutions that deliver meaningful value.
 </li>
 <li>
 Build and maintain a strong pipeline using HubSpot; manage tasks, cadence, forecasting, and reporting with discipline.
 </li>
 <li>
 Meet and exceed monthly and quarterly revenue, activity, and conversion targets.
 </li>
 <li>
 Provide market insights and feedback to improve sales processes, product positioning, and go-to-market tactics.
 </li>
 <li>
 Prepare sales reports, deal reviews, and performance insights for both customers and internal leadership.
 </li>
 <li>
 Maintain low churn across accounts you close and transition into ongoing relationships.
 
 
 </li>
 </ul>
 
 🧩 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 3+ years of Sales / Account Executive experience, ideally in a startup or fast-paced environment.
 </li>
 <li>
 Proven experience working with CRMs (HubSpot, Salesforce, Pipedrive) and prospecting tools (Lusha, Sales Navigator, or 6Sense).
 </li>
 <li>
 Confident cold-caller with strong discovery and demo skills.
 </li>
 <li>
 Outcome-oriented, data-driven, and comfortable experimenting with new outreach and closing techniques.
 </li>
 <li>
 High energy, resilient, proactive, and structured in your follow-through.
 </li>
 <li>
 Top performer with a track record of exceeding quotas.
 </li>
 <li>
 Excellent English communication and presentation skills (C2).
 </li>
 <li>
 Fast learner with strong organizational and time-management skills.
 </li>
 <li>
 Market knowledge (e-commerce, supply chain, FMCG, or manufacturing) is a plus.
 </li>
 <li>
 Willing to be flexible in the ideas and be able to quickly adapt and adopt new processes.
 </li>
 <li>
 Remote-ready setup: laptop/desktop (8GB RAM or more), stable internet (20+ Mbps), and noise-canceling headset.
 
 
 </li>
 </ul>
 
 
 💡THE/STUDIO&rsquo;s Company Values
 
 
 
 
 <ul>
 <li>
 Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to &lsquo;get to the bottom of things&rsquo; if they see something not quite right
 </li>
 <li>
 Self-motivated with a meaningful reason to deliver excellence
 </li>
 <li>
 Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team
 </li>
 <li>
 Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable
 </li>
 <li>
 Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment
 </li>
 <li>
 Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer&rsquo;s perspective, bias towards talking to the customer to understand them
 </li>
 <li>
 Results-driven - focuses on achieving and exceeding measurable objectives
 
 
 </li>
 </ul>
 
 
 🔎 Our Typical Hiring Process
 
 
 
 
 <ul>
 <li>
 Submit an application. IMPORTANT: Please submit your resume/CV in English
 </li>
 <li>
 Hiring Manager Interview
 </li>
 <li>
 CEO Interview
 </li>
 <li>
 Assessment/Case Study - if applicable
 </li>
 <li>
 Reference Check
 
 
 </li>
 </ul>
 Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.
 
 
 At THE/STUDIO, we know that our Company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.
</div>

Account Executive (E-commerce)

Product People

<div><div>Product People is the premier destination for Product Management services in Europe. We cover parental leaves, discover/deliver great products, and accelerate transformation by acting as bar-raising pacesetters. Our in-house recruitment process has a 0.5% acceptance rate.

We empower our Product community of 60,000 members to share knowledge generously whilst managing the unglamorous hands-on work of a Product/Program Manager or Product Ops, on an interim/fractional basis (3-12 months). We onboard fast, align teams, and deliver outcomes.

Selected clients include eBay, DeepL, and the World Health Organization.</div><h3 class="jobSectionHeader">
 About the Role</h3>

When people think of streaming, they think of Netflix. For music, it's Spotify. When they think about Product Management, they should think of us.

You'll jump into high-impact client projects, helping post-product market fit digital-first companies tackle strategic and executional challenges. Our clients include category leaders and companies navigating growth, innovation, or transformation.
<div>
<ul><li>Solve problems for clients and for Product People. 
You'll prioritise, zoom in and out, and make a real impact. You bring clarity to chaos and orchestrate seamless execution. You'll manage discovery and delivery for three streams at once, internally and externally. You're comfortable with both strategy and hands-on, unglamorous work, and you know when to go deep or stay broad.</li></ul>
<ul><li>Work with strong personalities and diverse teams. 
You adapt to communication styles and integrate quickly, feeling like part of the team within days, not weeks. People enjoy working with you, even when you push back. You're approachable, constructive, and always professional, even when challenging unrealistic demands.</li></ul>
<ul><li>Serve as an Interim Product Manager. We serve post-product market-fit digital-first companies ranging from series B to publicly listed. Some are category leaders and/or leverage the latest tech trends. You'll be driving complex cross-functional initiatives in B2C or B2B products. It can be anything from setting and reaching quarterly OKRs at a scale-up to Continuous Discovery/Jobs To Be Done (JTBD) or A/B tests elsewhere. Or unblocking stuck initiatives.</li></ul>
<ul><li>Craft and communicate compelling product narratives. 
For every feature or capability, you can answer: 
<ul><li>What job/problem does this solve?</li><li>For whom?</li><li>How big is the market/problem?</li><li>What does success look like?</li><li>Why does solving this matter?</li><li>You'll share and help shape strategic context with clients' CPOs, VPs, Directors, or Heads of Product.</li></ul></li></ul>
<ul><li>Coach the next generation of PMs. Train, mentor, and delegate relentlessly to help our Associate Product Managers strengthen their skills. Manage 1-6 people depending on tenure, performance reviews, and career ambitions. Collaborate with 2-3 colleagues daily. Break down complex initiatives into manageable, quantifiable work for the team. We use the teaching hospital method (watch, do it yourself under supervision, teach others to do it).</li></ul>
<ul><li>Rinse and repeat. Go on a new mission with a new client or in a new team, new domain, new product, or initiative every 3-6 months. Continue sharpening your edge and actively helping Product People's internal initiatives.</li></ul>
</div><h3 class="jobSectionHeader"> About You</h3>
<ul><li>You Fix the Mess (and kind of love it). 
You arrive when things are messy, and leave behind clarity, structure, and surprisingly joyful spreadsheets. Most clients don't bring us in during the calm; they call when it's &quot;uh-oh&quot; o'clock. You don't just handle chaos, you thrive in it and somehow make it fun (for you and them).</li>
<li>Optimism as an Operating System. 
Your emotional operating system is set to &quot;can-do.&quot; You stay calm during meltdowns, and you deliver difficult truths with a smile and a plan. You're relentlessly polite, cheerfully persistent, and immune to drama. Basically, if Product were a weather system, you're the high-pressure zone that clears the storm.</li>
<li>You're Driven, Collaborative, and Charmingly Direct. 
You're the teammate clients want back, and your ex-colleagues leave cushy roles to work with you again. You speak human, not jargon. Feedback? You give it kindly, take it well, and treat it like a cheat code for levelling up. You're here to do excellent work, lift others up, and make the team better.</li>
<li>You Context Switch like it's a superpower. 
You can drop into an engineer's Slack thread, jump to an exec pitch, and then sketch out a roadmap, all before your second coffee. Clients don't always come to us at their most organised times (read: M&amp;A, staff turnover, existential crisis). You roll with it, find the signal in the noise, and make magic across shifting priorities. At the same time, you know how to create boundaries that support effective collaboration.</li>
<li>You think commercially. 
You get how businesses grow, where money comes from, and which bets matter. You speak in impact, not just input. Whether it's retention, expansion, or efficiency, you know how to chase the outcome, measure it, and ship value without gold-plating the roadmap.</li>
</ul>
<div></div><h3 class="jobSectionHeader"> Compensation &amp; Perks</h3>
<ul><li>Based on the location, tax of residence and level. The exact level is defined based on the skills and knowledge demonstrated within the hiring process, which includes an unbiased blind review (more about our hiring process). However, this vacancy is focused on finding the best PMCs at an L4 level. To ensure fairness, the salaries are the same for everyone within the same Level and Location Tier. 
<div><ul><li>Product Management Consultant (L4)
<div><ul><li>Location Cluster 1 (High cost of living countries: Germany, Netherlands, etc.) &euro;70,000/year</li></ul>
<ul><li>Location Cluster 2 (EU countries, medium cost of living: Spain, Portugal, etc.) &euro;48,000/year</li></ul>
<ul><li>Location Cluster 3 (Non-EU, lower cost of living: South Africa, Pakistan, etc.) &euro;38,000/year</li></ul>
</div></li></ul></div></li><li>See our transparent salaries.</li>
<li>Tenure-Based Compensation Increase. 
A 5% increase after 12 months and a 10% increase after 24 months of tenure. Resets and restarts when promoted to the next level.</li>
<li>Uncapped bonuses (quarterly). 
We usually pay ~&euro;25,000/quarter in bonuses to team members. These are transparently shared across our organisation. (e.g., &euro;3,000 employee referral, &euro;1,000 client expansion, &euro;1,000 when a client returns, etc.). To be eligible, the team member must be at Product People at the end of the quarter, and not pending an exit (resignation, termination, or counsel to leave).</li>
<li>Profit participation (yearly). 
In March, we split a % of last year's profit between all eligible employees with 12+ months of tenure at the time of the payout and not pending an exit (resignation, termination, or counsel to leave).</li>
<li>Get ready for this: We don't just offer a job, we invest in you. Enjoy a Wellness Budget, Home Office/Coworking perks, and a 3-year anniversary gift. We also fuel your growth with learning and networking budgets, and support you with generous leave policies. Benefit from annual workations, unlimited unpaid time off, and a paid sabbatical every 3 years. Plus, we rock a 4-day workweek! We're serious about a workplace that supports your life, not just your work.</li>
</ul><h3 class="jobSectionHeader"> Growth Opportunities</h3>
<div><ul><li>Measurement of success. We prioritise continuous growth and feedback. Regular performance appraisals are led by Line Managers and the VP/Director of Product and involve monthly reviews of a 3-month development plan focusing on skill growth. Evaluations encompass 360-degree feedback, client feedback in conjunction with internal reviews, direct observations by managers, and adherence to Product People Levelling Expectations.</li></ul>
<ul><li>Promotions. To be promoted, meet the role's tenure criteria, demonstrate performance at the next level for 6 months, and submit an approved promotion case. We have a strong track record of promoting people from within and taking team members from Associate to Product Manager or from Senior to Director of Product during their successful tenures at Product People.</li></ul>
<ul><li>Continuous learning. Continuous learning is at our core. Embracing &quot;Spread knowledge generously,&quot; we foster growth through weekly Sharing and Rubber Ducky sessions, a dedicated #help channel, and promoting peer mentorship. These opportunities complement the structured mentoring from line managers and mission supervisors in the Product People Trio framework. We also offer a Learning Budget to expand your Product Management knowledge.</li></ul>
</div><div><div><h3 class="jobSectionHeader">What Makes Us Special</h3>
<ul><li>Accelerate your personal and career growth. 10x your learning and networking opportunities by being exposed to multiple companies and teams each year. We give timely, candid, and direct feedback and expect you to do the same. We run 4-month performance reviews for each person. This helps us improve the team, maintain quality of service, and proactively promote people who show sustained performance at the next level.</li>
<li>Amazing culture. We have a supportive, high-performance, and open culture. It starts with onboarding you well. We hire and retain the best people living our values while counseling to leave those happier elsewhere. We share knowledge generously while being excellent and candid with each other.</li>
<li>Structured onboarding and support network. Who says small companies need to be chaotic? Our onboarding guide contains everything you need, and if you need more, there's our #help channel! We proactively share our learning with each other through sharing sessions and help each other resolve complex situations through peer mentoring.</li>
<li>Levels tied to compensation. Your compensation changes when your title and level change. This is not the case with other companies (e.g., someone promotes, but they don't earn more money afterward). Moreover, we offer tenure raises that are independent of levels and promotions.</li>
<li>Paid sabbatical accrued every 3 years*. You get a paid month off every 3 years, on top of your regular holiday allowance. Take unpaid leave anytime; we'll cover your health insurance.</li>
<li>[Optional] 4-day work week*. Free up space and time to pursue an MBA, travel for a longer time, or just do nothing. Our default is a 5-day workweek, you can opt in and out of a 4-day workweek with at least one month's notice to minimize the impact on the team's workload. The compensation impact is 80% of the salary in years 1-2, 85% of the salary in years 3, and 90% of the salary in years 4+.</li>
<li>Remote working. We work distributed first. We recommend setting up a dedicated workspace for which you can choose to expense a MacBook, external monitor, ring light, room divider, and plants. As it can sometimes get lonely, consider that you'll need to proactively schedule in-person meetings, sports, or other activities that provide a good cutoff and help you recharge after work.
<ul><li>We operate in Central European Time, and our team values effective collaboration. To ensure seamless communication and teamwork, and support a sustainable lifestyle, we accommodate a maximum time difference of +4.5 hours / -1 to -2 hours. Please consider this when applying for the position.</li>
</ul></li><li>[Optional] Germany Relocation after 24+ months*. We sponsor a relocation to Berlin, Germany for team members at L4+ levels who've been with our firm for at least 24 months. Should you decide to relocate on your own before being eligible for our support, we can only change your work contract to the German one after you have your visa and paperwork in order.</li>
</ul>
For more detailed information about our culture, ways of working, transparent salaries, and career track, please visit our Prospective Candidate FAQs. See the Interview Guide for tips.

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<ul><li>Only applies to PMs and/or full-time employees.</li></ul>

Note that we assign a higher ranking to the questionnaire below than CVs.</div></div></div>

Product Management Consultant (f/m/x)

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