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(hebrew & english) customer support consultant, hospitality (remote)

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(hebrew & english) customer support consultant, hospitality (remote) Jobs in Turkey

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hebrew english customer support consultant hospitality remote

SupportYourApp

<div><p><b>Who are we?</b></p><p><b>
SupportYourApp</b> is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?</p><p>
Join our community as a <b>Customer Support Consultant</b> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.</p><p><b>
What you will do:</b></p><ul><li>
Deliver outstanding customer support via <b>phone calls, chats, and emails;</b></li><li>
Build strong and lasting customer relationships;</li><li>
Keep up with evolving tools and technology;</li><li>
Handle sensitive customer data with care and security;</li><li>
Apply the latest and greatest customer happiness practices;</li><li>
Maintain deep understanding of client solutions and meet KPI;</li><li>
Communicate with developers and cross-functional specialists.</li></ul><p><b>
What you need to succeed in this role:
</b></p><ul><li><b>Excellent Hebrew and English skills (C1 for both spoken and written);</b></li><li><b>
At least 6 months of experience in a customer support role;</b></li><li>
Strong analytical thinking and research skills;</li><li>
Experience in travel industry;</li><li>
Positive, proactive and responsible attitude;</li><li>
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload).</li></ul><p><b>
Will be a great plus:
</b></p><ul><li>Experience in hospitality or logistics;</li><li>
Ecperience with CRM systems, like Zendesk.</li></ul><p><b>
Benefits:
</b></p><ul><li>Flexible schedule;</li><li>
Opportunity to cooperate fully<b> remotely;</b></li><li>
Inclusive international environment;</li><li>
Compensation in USD;</li><li>
Rewards for referring friends;</li><li>
Balance between project workload and personal time, but also &ndash; internal health policy;</li><li>
Responsive leadership interested in your development and long-lasting cooperation;</li><li>
Greenhouse conditions for self-development;</li><li>
A culture built on trust, with no time-tracking requirements.</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul><p>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><p>
So if you're a proactive <b>Support Specialist</b> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><p>
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p><p>
Know someone perfect for the role? Refer them and get rewarded!</p><p><i>
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</i></p><p><i>
Your personal data will be processed as described in the SupportYourApp </i><i>Candidate Privacy Notice</i><i>.</i></p></div><p></p>

(Hebrew & English) Customer Support Consultant, hospitality (remote)

YO IT CONSULTING

<div><p>Remote</p>
<p>Contract</p>
<div><h3 class="jobSectionHeader"><b>Role Description</b></h3>
You will review AI-generated Hebrew and English responses and/or generate high-quality bilingual training content, evaluating reasoning quality and step-by-step problem-solving while providing expert feedback that helps models produce answers that are accurate, logical, and clearly explained. You will assess solutions for accuracy, clarity, and adherence to the prompt; identify errors in methodology or conceptual understanding; fact-check information; write high-quality explanations and model solutions that demonstrate correct methods; and rate and compare multiple AI responses based on correctness and reasoning quality. This is an hourly paid, fully remote contractor role with flexible work-from-anywhere hours. This job is with, a fast-growing AI Data Services company providing training data for many of the world&rsquo;s largest AI companies and foundation model labs&mdash;your work directly helps improve the world&rsquo;s premier AI models.</div>
<div><h3 class="jobSectionHeader"><b>Your Profile</b></h3>
<ul><li>Bachelor&rsquo;s degree (or higher) in Linguistics, Translation, Hebrew Language, Communications, Journalism, or a related field.</li>
<li>Native or near-native Hebrew proficiency with strong writing and editing skills across formal and informal registers.</li>
<li>Minimum C1 English proficiency (reading and writing) for bilingual evaluation and instruction adherence.</li>
<li>3+ years of professional experience in translation, localization, editorial QA, content quality, or linguistic review (or equivalent).</li>
<li>Excellent attention to detail and ability to apply detailed rubrics consistently in high-volume, hourly contractor work.</li>
<li>Strong fact-checking habits and comfort validating claims using reputable sources when required by task guidelines.</li>
<li>Ability to identify reasoning gaps, methodological errors, and unclear explanations&mdash;even when language is fluent.</li>
<li>Comfort working independently in a remote, asynchronous environment with reliable availability and communication.</li>
<li>Prior experience with AI data training, annotation, or evaluation workflows is strongly preferred.</li>
<li>Familiarity with Israeli cultural context and terminology norms across common domains (news, education, consumer, tech) is preferred.</li>
</ul></div><div><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Develop AI Training Content: Create detailed prompts in various topics and responses to guide AI learning, ensuring the models reflect a comprehensive understanding of diverse subjects (Hebrew/English; requires C1+ English).</li>
<li>Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance (Hebrew/English; requires C1+ English).</li>
<li>Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases (Hebrew/English; requires C1+ English).</li></ul></div></div><div></div>

Hebrew/English Bilingual Expert

Dentspa

<p><b>DentSpa</b> is a leading international medical tourism provider with 8 years of experience and a team of 300+ professionals. We are currently expanding our global remote team and seeking highly motivated individuals to support our growing patient base.</p><p><b>The Role</b></p><p><b>As a Remote Care Representative</b>, you are the primary link between our international patients and our clinical team. You will manage the patient journey from the initial inquiry through to post-treatment follow-up, ensuring a seamless and empathetic experience.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the lead point of contact for international patient inquiries.</li><li>Liaise between patients, medical advisors, and the clinical team.</li><li>Proactively resolve patient concerns to maintain high satisfaction rates.</li><li>Manage patient documentation and follow-up schedules efficiently.</li></ul><p><b>Requirements</b></p><ul><li><b>Languages:</b> Native or professional fluency in <b>English </b>(Mandatory), <b>French</b> (preferred).</li><li><b>Experience:</b> Minimum 1 year in a patient-facing role (Medical, Hospitality, or Customer Service).</li><li><b>Infrastructure:</b> A reliable laptop and stable internet connection.</li><li><b>Skills:</b> Exceptional communication, high emotional intelligence, and the ability to thrive in a fast-paced environment.</li></ul><p><b>Why Join DentSpa?</b></p><ul><li><b>100% Remote:</b> Work from anywhere in the world.</li><li><b>Stability:</b> Join an established company with nearly a decade of industry success.</li><li><b>Growth:</b> Be part of a rapidly expanding international team.</li></ul><p><b>How to Apply</b></p><p><b>If you are a driven professional ready to make a genuine difference in the patient journey, please submit your CV and a brief cover letter highlighting your language proficiency.</b></p><p>Job Types: Full-time, Permanent</p><p>Pay: From 25,000.00TRY per month</p>

Remote Patient Care Representative (English & French)

Fragomen

<div><div><b>Job Description</b></div><div><b>
Immigration Consultant</b></div><div></div><div>
Contract:<b> </b>Full-time</div><div>
Team:<b> </b>Nomadic</div><div><b>
Location: </b>Istanbul, Turkey (Remote)</div><div></div><div><b>
The role:</b></div><div>
Consultants are responsible for assisting Senior Consultants, Supervisors and Managers with the successful delivery of the team&rsquo;s output of work, reporting in most cases to the Senior Consultant or Supervisor responsible for the team. This includes the preparation and drafting of applications, monitoring workflows and ensuring the CRM is updated and day-to-day liaison with clients. The Consultant will work independently on cases but will also be expected to share knowledge and expertise with other members of the team and to take a keen interest in developing their own knowledge and experience.</div><div></div><div><i>
What your day will look like:</i></div><ul><li>
Manage a centralised mailbox receiving client queries and responding or redirecting to the relevant parties</li><li>
Adhere to Nomadic process flows to achieve maximum efficiency and productivity</li><li>
Ensure that all Service Level Agreement standards are met or exceeded</li><li>
Update and maintain applications within our technology platforms, ensuring all applications are processed within the required SLAs</li><li>
Answer directed calls and emails in a timely and professional manner, within the required SLA&rsquo;s</li><li>
Provide accurate information to clients upon their visa request, with support</li><li>
Be able to identify service issues and escalate to Manager / Senior Consultant / Supervisor as appropriate</li><li>
Ensure that any cases allocated to them are invoiced in a timely manner</li><li>
Maintain deep content knowledge based on all aspects of Nomadic's business process to complete orders, systems capabilities and company policy and procedure</li><li>
To provide assistance, guidance and training to visa coordinators and other consultants as required by the Manager / Senior Consultant / Supervisor</li><li>
Work towards assisting on more complex cases under the guidance of the Manager / Senior Consultant / Supervisor</li></ul><div></div><div><b>
The team:</b></div><div>
Nomadic is an online knowledge-driven technology solution that simplifies complex global business travel and short-term visa processes. By combining the unmatched legal knowledge of Fragomen, the world&rsquo;s leading provider of immigration services, with dynamic digital data collection, Nomadic&rsquo;s unique automated pre-trip compliance assessment delivers accurate results for travellers, ensuring compliance with global regulatory requirements, including immigration, social security and tax.</div><div></div><div>
Our global teams operate in a fast-paced, forward-thinking environment, providing exceptional client service, tailored guidance, and logistical support with consular filing in multiple jurisdictions.</div><div></div><div><b>
What we are looking for:</b></div><div><i>
Essential criteria:</i></div><ul><li>
Previous Schengen visa processing experience
</li><li>Strong background in a client facing role</li><li>
Be able to research effectively on your own to find answers to more complex or unique cases</li><li>
Ability to follow the instructions of senior members of staff</li><li>
Develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications</li><li>
Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards</li><li>
Proven ability to generate clear, well-organised written work and able to effectively express oneself verbally in an articulate and polished manner</li></ul><div></div><div><i>
Preferred skills:</i></div><ul><li>
English &amp; Turkish language capabilities</li></ul><div></div><div><b>
What to expect:</b></div><ul><li>
Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.</li><li>
If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.</li><li>
After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.</li><li>
At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs</li></ul><div></div><div><b>
Who we are:</b></div><div>
At Fragomen, we are more than a global immigration services provider &ndash; we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.</div><div></div><div>
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (&quot;RBP&quot;) prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website &ndash; <div>https://www.fragomen.com/about/responsible-business-practices.html</div>.</div><div></div><div><i>
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status</i></div><div></div><div><i>
All offers and/or employment contracts are contingent upon the successful completion of the Firm&rsquo;s pre-employment screening process. This process may include verifying the candidate&rsquo;s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.</i></div></div>

Immigration Consultant

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><b><br>
This pipeline helps us create a talent pool for multiple S&amp;C Academy cohorts planned throughout the year.</b></p><p><b><br>
The SAP Academy for Services &amp; Consulting is a global development program designed for talent who are early in their career.</b></p><p></p><p><b><br>
Who You&rsquo;ll become</b></p><p>
As a Technology Consultant, you will help customers implement and adopt SAP solutions so they realize measurable business outcomes. In this early-career role, you will support both solution delivery and post-go-live adoption across SAP S/4HANA Cloud and SAP BTP&mdash;applying AI-enabled insights to accelerate enablement, release adoption, usage monitoring, and value realization.</p><p>
You&rsquo;ll develop skills in IT strategy, SAP technologies, cloud solutions, and AI, learning hands-on through real projects with guidance from experienced consultants.</p><p>
This role is a strong entry point into enterprise consulting, where you&rsquo;ll help customers successfully implement and adopt solutions, use AI to improve outcomes, and grow your career in a collaborative, supportive team environment.</p><p></p><p><b><br>
What you&rsquo;ll do:</b></p><p>
As part of the SAP Academy for Services &amp; Consulting, Technology Consultant Associates will:</p><ul><li>
Successfully complete a structured 12-month learn-and-apply academy program</li><li>
Participate in classroom learning, simulations, and real-customer engagement scenarios</li><li>
Support solution implementation activities including fit-to-standard analysis, configuration, integration, testing, cutover, and go-live using SAP Activate</li><li>
Assist in translating business requirements into functional and technical solution components under guidance</li><li>
Contribute to defining IT landscapes and integration points aligned with enterprise architecture principles</li><li>
Support post-go-live adoption activities, including enablement planning and release adoption</li><li>
Help monitor usage, consumption indicators, KPIs, and value realization metrics</li><li>
Contribute to Outcome Success Plans and track post-deployment business impact</li><li>
Leverage AI-enabled tools to enhance delivery quality, adoption insights, and documentation efficiency</li><li>
Collaborate with Customer Engagement Partners, Enterprise Architects, delivery teams, and partners to maintain alignment</li><li>
Learn and apply SAP methodologies, agile practices, and integrated toolchains to support high-quality project execution</li><li>
Contribute to continuous improvement of delivery standards, knowledge assets, and customer experience</li></ul><p><b>
Expectations and Tasks:</b></p><ul><li>
Support customer relationships through consistent delivery quality, responsiveness, and professionalism</li><li>
Ensure disciplined execution, documentation, and follow-up across implementation and adoption activities</li><li>
Provide clear and concise communications aligned to customer priorities and business outcomes.</li><li>
Coordinate with internal stakeholders to maintain clarity of roles, responsibilities, and ownership</li><li>
Identify potential risks related to delivery or adoption and support mitigation planning</li><li>
Ensure alignment between customer objectives, SAP recommendations, and realized outcomes</li><li>
Uphold SAP standards for quality, governance, and engagement excellence</li></ul><p></p><p><b><br>
What You Bring</b></p><ul><li>
STEM degree or equivalent technology experience.</li><li>
1&ndash;3 years of experience in technology, consulting, or related fields, with exposure to enterprise application environments.</li><li>
Ability to gather and translate business requirements into scalable end-to-end solution designs, including integration points and applicable standards.</li><li>
Foundational understanding of SAP product portfolio, interoperability, and full lifecycle implementation support.</li><li>
Experience contributing to SAP S/4HANA Cloud and/or SAP BTP environments.</li><li>
Working knowledge of SAP HANA data modeling, ABAP, data management, GRC, and core security concepts (SSO, authorization management).</li><li>
Familiarity with hybrid/multi-cloud environments (AWS, Azure, or GCP) and integration concepts/APIs.</li><li>
Proficiency in at least one programming or scripting language (e.g., ABAP, Python, JavaScript, SQL).</li><li>
Strong analytical, problem-solving, and communication skills with a customer-focused mindset and interest in AI/automation-driven innovation.</li><li>
SAP coursework or certification in SAP Technology is a plus.</li><li>
Proficiency in English and Turkish to effectively engage with our global and local network</li></ul><p></p><p><b><br>
Meet your team:</b></p><p>
The Technology Consultant is a core role within SAP Customer Services &amp; Delivery that partners with account teams and service delivery organizations to design, implement, and optimize technical solutions that help customers realize measurable outcomes from their SAP investments.</p><p></p><p><b><br>
The SAP Academy for Services &amp; Consulting is a global development program designed for talent who are early in their career.</b></p><p></p><p><b><br>
About SAP Next Gen Academy for Services &amp; Consulting</b></p><p>
The Academy partners with SAP Customer Services &amp; Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement.</p><p>
The 12-month SAP Next Gen Academy for Services &amp; Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery.</p><p>
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.</p><p><b>
SAP Next Gen</b> is our global experience for students, recent graduates, and early career professional. Being apart of the Next Gen community provides a supportive community, tailored development, and the ability to be involved in high-impact projects.</p><p><b>
#SAPAcademyforServicesandConsulting</b></p><p><b>
#SAPNextGen</b></p><p>
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our <b>hybrid work setup</b> consists of <b>three days a week in the office or on-site with customers or partners.</b></p><p>
We are planning a practical and immersive portion of our program, which will likely involve participants spending <b>two (2) weeks, spread across one trip, in San Ramon, California.</b> This experience is designed to provide unparalleled hands-on learning and networking opportunities.</p><p>
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, <b>vacation will not be approved during some critical times of the program.</b></p><p></p><div><b><br>
We help the world run better</b></div><div></div><div><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div><b><br>
We win with inclusion</b></div><div></div><div><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.</div><div></div><div><br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.</div><div></div><div><br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
Compensation Range Transparency</b></div><div></div><div><br>
SAP believes pay transparency is essential for cultivating an honest, supportive, and inclusive culture, representing a significant step in our commitment to leading the way in achieving pay equity. SAP provides the annualized compensation range, which includes both base salary and variable incentive targets for the career level of the posted role. The target range for this position is [EUR]. The actual amount offered to successful candidates will fall within this range and will depend on factors such as education, skills, experience, and role scope, as determined during the selection process. Any SAP variable incentive includes a target amount, with the actual payout depending on both company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements on SAP's Benefits and Rewards site.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div></div><div><br>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.</p></div>

Technology Consultant - SAP Academy for Services & Consulting - Türkiye (Hybrid)

Prometeia

<div>
 <p>
  <strong>
   Senior Credit Risk Modeller
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you curious and ready to accept a new challenge in your career? Are you eager to join a dynamic company and bring innovation through your work and skills?
 </p>
 <p>
  Prometeia offers you opportunities for growth and training in a Group with over 1000 professionals working for more than 500 clients in 20 countries around the world.
 </p>
 <p>
  Among the European leaders in Enterprise Risk Management and Wealth &amp; Asset Management solutions, Prometeia is looking for a Senior Credit Risk Modeller for its Istanbul office.
 </p>
 <p>
  The selected candidate will support project managers and join teams specialized in risk management, operating on consulting projects for the main banking and financial intermediaries groups.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   MAIN TASKS:
  </strong>
 </p>
 <p>
  The successful candidate will join a specialized team based in Istanbul, operating within credit risk modelling and advisory projects for financial intermediaries. The senior consultant will support the project managers in the management of the activities relating to the following areas:
 </p>
 <ul>
  <li>
   Development and implementation of risk parameter estimation (PD, LGD, EAD), satellite and ECL (IFRS 9) models;
  </li>
  <li>
   Development and implementation of portfolio models (Credit VaR) and stress testing;
  </li>
  <li>
   Model validation;
  </li>
  <li>
   Credit risk advisory;
  </li>
  <li>
   Advanced Analytics.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EDUCATION &amp; EXPERIENCE:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s degree with excellent marks in Economics/Finance, Statistics or Engineering coupled with sound quantitative knowledge.
  </li>
  <li>
   At least 3-5 years working experience in credit risk modelling.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS:
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in both verbal and written English;
  </li>
  <li>
   Practical application of statistical modelling techniques;
  </li>
  <li>
   Experience of using mathematical/statistical computing software or other data mining skills;
  </li>
  <li>
   Proficiency and hands-on experience in coding with
   <strong>
    Python and/or R
   </strong>
   .
  </li>
  <li>
   Hands-on academic and/or industry experience on one or more of the frameworks and libraries: pandas, NumPy, TensorFlow, Keras, PyTorch, sci-kit-learn is nice tohave
  </li>
  <li>
   Excellent Microsoft Office skills e.g. Excel, Word, PowerPoint and Access
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SOFT SKILLS:
  </strong>
 </p>
 <ul>
  <li>
   Strong analytical skills with acute attention to detail
  </li>
  <li>
   Assertive and excellent communication and interpersonal skills
  </li>
  <li>
   Self-motivated driver of performance
  </li>
  <li>
   Time management skills to meet the required deadlines
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   LOCATION:
  </strong>
 </p>
 <p>
  Istanbul
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   OTHER:
  </strong>
 </p>
 <p>
  The selected candidate will be offered a career path that may include trips abroad as well as the opportunity to work in a stimulating and dynamic environment, strongly oriented towards the enhancement of resources according to the objectives attained.
 </p>
 <p>
  Applications made without sending an updated cv in English won't be considered.
 </p>
 <p>
  The eligible candidates will be contacted for a preliminary call by the Corporate HR Representatives (Italy-based).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE OFFER:
  </strong>
 </p>
 <p>
  <strong>
   COMPENSATION, WELFARE &amp; BENEFITS
  </strong>
 </p>
 <p>
  Our history, as well as our future, is based on the value of our people. Prometeia&rsquo;s biggest investment is in our people and it concerns every aspect of professional life. We call it &ldquo;Total Compensation&rdquo; and it is made of three elements: Compensation, consisting of a fixed and a variable component, a Welfare Plan active since 2015 &ndash;we were among the first companies in Italy to introduce it&ndash;, and Benefits, including all initiatives for the well-being of our people.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REMOTE WORKING
  </strong>
 </p>
 <p>
  Flexibility is an intrinsic value of our way of working. In Prometeia, remote working is an organizational method based on trust. It results in benefits in terms of work/life balance, impact on the environment and optimization of company results through autonomy and empowerment of people.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   PEOPLE PROGRAM
  </strong>
 </p>
 <p>
  Our evaluation system is based on the full enhancement of our people and on continuous dialogue as a stimulus for regular, mutual professional and personal growth. Within the projects, several moments are dedicated to transparent discussions between managers and team members. This allows for reciprocal and prompt feedback. The process is fully digitalized and aimed at continuously improving the strategic growth of both the individual and the company.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   TRAINING
  </strong>
 </p>
 <p>
  Prometeia means continuous training. We provide an average of 11 days of training per year to our people, in person and online. We pay specific attention to younger colleagues, the protagonists of dedicated growth programs, and to the continuous sharing and internal transfer of know-how and skills. On-the-job training is also important and is made of immediate and direct confrontation with the market.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WIN/WIN POLICY
  </strong>
 </p>
 <p>
  If you are one of our employees and you recommend a person who is later hired, you are entitled to a financial bonus! This is an important opportunity to contribute to the growth of Prometeia as a whole, by attracting acknowledged market professionals and new tech talents.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   PHYGITAL MANAGEMENT
  </strong>
 </p>
 <p>
  We have completely digitalized the management of our physical and virtual environments through the dedicated app Pr(Home)teia. Access to the office, remote working, workstations, meeting rooms, carpooling... everything is just a click away.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   COMMUNITY
  </strong>
 </p>
 <p>
  Our Community is highly diverse, as are the skills of the people who are part of it and who share its values, and the individuals and organizations directly or indirectly involved in our activities. Clients, People of the Group, Alumni, Institutions, Academia, non-profit entities we actively cooperate with are stakeholders representing a great value for us in terms of trust and collaboration.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   DIVERSITY
  </strong>
 </p>
 <p>
  We promote and respect equal opportunities and consider differences as a value. Diversity &amp; Inclusion are fundamental values: from the recruitment phase to everyday life, promoted also through dedicated training moments to develop individual sensitivities and uniqueness.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IMPACT
  </strong>
 </p>
 <p>
  We responsibly take an active role towards the environment, territories and communities we operate in. Our Headquarter in Bologna has obtained the Leed Gold Certification, one of the highest awards recognizing the efficiency of the building in terms of energy and water savings, CO2 emissions reduction, and improvement of the ecological quality of interiors, materials and resources. In the Sustainability Report we outline the results achieved within the 17 Sustainable Development Goals (SDGs) of the 2030 Agenda drafted by the UN in 2016, that we have been supporting since 2020.
 </p>
 <p>
 </p>
</div>


Senior Credit Risk Modeller

Medsien Inc.

<div><p>Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.</p>
<p>
More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.</p>
<p>
Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate <b>Product Support Specialist</b><b> </b>to join our team of talented and inspiring colleagues in a fast-paced environment.<br>
<br>
As a <b>Product Support Specialist</b><b>,</b> you will play a crucial role in establishing strong connections between our product and users. Collaborating closely with Product, Engineering and steakholders, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly gain invaluable insights into the specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.</p>
<p><b>
As a Product Support Specialist, you will:</b></p>
<ul>
<li>Provide product support to B2B clients by addressing product-related questions and technical issues,</li>
<li>Track and manage support tickets, ensuring timely updates and resolution,</li>
<li>Ensure a healthy communication line among teams,</li>
<li>Collaborate with Operations, Product and Engineering to enhance customer experience,</li>
<li>Help communicate product updates and strategy with internal stakeholders and executives.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.</li>
<li>Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.</li>
<li>Strong multitasking skills with the ability to manage multiple priorities simultaneously.</li>
<li>Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.</li>
<li>Experience with B2C products and working with end users.</li>
<li>Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.</li>
<li>Bachelor's degree.</li>
<li>Excellent English skills, both written and verbal.</li>
<li>Residence in Istanbul city center.</li>
<li>0-2 years of experience in product operations, product support, or a closely related role working closely with product and engineering teams is a strong nice to have.</li>
</ul>
<p><b>For this position, we offer:</b></p>
<ul>
<li>competitive USD salary,</li>
<li>Flexible vacation and PTO policies,</li>
<li>Fully remote work opportunities,</li>
<li>Training, mentorship, and coaching from leadership.</li>
</ul>
<p><b>Please bear in mind that:</b></p>
<ul>
<li>This position's work hours are 14:00-22:00 during work days.</li>
<li>This is a permanent-term contractor job opportunity with Medsien Inc.</li>
<li>Due to in-person collaboration requirements, candidates based in Istanbul are preferred.</li>
<li>All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.</li>
</ul>
<p><b>Our Process</b></p>
<p>
We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.</p>
<p>
Employment at <b>Medsien</b> is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.</p>
<p><b>
Thank you for taking the time to apply for a position at Medsien!</b></p>
<p>
Please visit the below links for GDPR details:</p>
<p>
https://www.medsien.com/legal/employee-candidate-information-notice</p>
<p>
https://www.medsien.com/legal/employee-candidate-explicit-consent-statement</p></div><p></p>

Product Support Specialist

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