guest service agent

customer service executive

customer service representative Jobs in Dubai

customer service representative

operations executive

compliance officer

customer experience officer

TAT IT Technolgies

<div>
 Urgent requirement for
 
 Customer Experience Officer
 
 for our leading banking client in
 
 Dubai, UAE
 
 
 
 
 The candidate will be responsible for supporting the
 
 Customer Experience Department
 
 with
 
 complaint handling, quality control, reporting, and process improvement
 
 . This role requires excellent coordination, analytical, and communication skills, particularly in
 
 banking operations and customer service management
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Complaints Handling Support
 </li>
 <li>
 Log, track, and monitor customer complaints through the Complaint Management System (CMS).
 </li>
 <li>
 Assign cases to appropriate resolver teams and ensure timely closure as per TAT.
 </li>
 <li>
 Prepare and maintain complaint MIS, reports, and escalation logs.
 </li>
 <li>
 Quality Assurance &amp; Monitoring
 </li>
 <li>
 Support audit and compliance activities (RCSA, control testing).
 </li>
 <li>
 Perform data verification, process checks, and ensure accuracy in reporting.
 </li>
 <li>
 Reporting &amp; Data Management
 </li>
 <li>
 Generate dashboards and performance reports (daily/weekly/monthly).
 </li>
 <li>
 Manage complaint statistics for CBUAE and internal reviews.
 </li>
 <li>
 Conduct data validation, clean-up, and archival activities.
 </li>
 <li>
 Process &amp; Performance Improvement
 </li>
 <li>
 Identify bottlenecks and propose automation or process optimization.
 </li>
 <li>
 Assist in documentation of SOPs and internal workflows.
 </li>
 <li>
 Support initiatives that improve customer satisfaction and reduce complaint volume.
 </li>
 <li>
 Coordination &amp; Communication
 </li>
 <li>
 Liaise with internal departments (Operations, Branches, IT, Compliance, Contact Center).
 </li>
 <li>
 Collaborate with Marketing and CX teams for customer-related communications.
 </li>
 <li>
 Handle bilingual (Arabic&ndash;English) correspondence when required.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in Customer Experience / Complaint Management / Banking Operations.
 </li>
 <li>
 Proficiency in MS Excel, Data Analysis, and Report Preparation (pivot tables, lookups, charts, etc.).
 </li>
 <li>
 Knowledge of Complaint Management Systems (CMS) and Customer Experience platforms.
 </li>
 <li>
 Good understanding of banking processes, customer lifecycle, and service quality frameworks.
 </li>
 <li>
 Familiarity with CBUAE compliance and CPSR regulations (preferred).
 </li>
 <li>
 Excellent verbal and written communication skills in English and Arabic (mandatory).
 </li>
 <li>
 Strong interpersonal skills with an ability to handle cross-functional coordination.
 </li>
 <li>
 Analytical mindset with attention to detail and accuracy.
 </li>
 <li>
 Ability to work independently under pressure and manage multiple priorities.
 
 
 </li>
 </ul>
 Skills: customer experience,operations,customer
</div>

Customer Experience Officer

GitMax

Key Responsibilities <ul> <li>Customer Journey Design: Create and manage detailed, end-to-end customer flows, ensuring frictionless user experience across platforms and teams.</li> <li>Operational Oversight: Conduct daily audits of onboarding processes, service response times, platform usability, and chatbot effectiveness.</li> <li>Cross-Functional Collaboration: Act as a key liaison across compliance, legal, finance, sales, and tech teams to escalate, solve, and prevent customer issues.</li> <li>Client-Centric Culture: Serve as an internal voice of the client bringing insights to strategic meetings and influencing feature prioritization and UI/UX improvements.</li> <li>Data-Driven Feedback: Establish feedback loops, track CSAT and NPS, and implement actions to continuously improve service standards.</li> <li>Reporting &amp; Accountability: Produce structured daily reports highlighting bugs, service gaps, and improvement recommendations.</li> </ul> Candidate Profile <ul> <li>5+ years of experience in customer experience or customer success, ideally in SaaS, fintech, or digital service environments.</li> <li>Strong familiarity with Salesforce and CRM analytics tools.</li> <li>Demonstrated ability to coordinate complex initiatives across multiple departments.</li> <li>Exceptional communication and problem-solving skills.</li> <li>Native-level fluency in English; other languages are a plus.</li> <li>Obsessed with detail, UX, and client-first thinking.</li> </ul> What s in It for You <ul> <li>Work with one of the most innovative fintech brands in the region</li> <li>Competitive salary and bonus structure</li> <li>Relocation package if needed</li> <li>Visa sponsorship for employee and family</li> <li>21 working days of paid vacation + 12 additional company-paid days off</li> <li>Strong team culture, team events, and professional development support</li> </ul>

Vinirma

To provide end-to-end operational and administrative support for the Customer Experience Department by executing manual, process-driven tasks related to complaints handling, quality assurance, reporting, and documentation. The role ensures accurate data entry, system updates, monitoring, and coordination across multiple channels to maintain compliance and enhance efficiency.Areas of Competency<ul><li>Excellent oral and written skills in English and Arabic is a mandate for this position.</li><li>Experience in delivering customer journeys process improvement initiatives in Banks or Financial sector.</li></ul>

Arab Bank

<div>
 
 
 
 Key Roles and Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and implement initiatives to improve customer experience across all touchpoints, by Identifying gaps in the customer journey and CPS and recommend actionable improvements.
 </li>
 <li>
 Oversee and optimize systems for managing customer feedback and complaints resolution in a timely and efficient manner
 </li>
 <li>
 Monitor and elevate customer satisfaction metrics, including Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores.
 </li>
 <li>
 Collaborate closely with the CB Head of Credit &amp; Collection to streamline the issuance of liabilities and clearance letters, enhancing customer retention for loans and cards.
 </li>
 <li>
 Collaborate with departments to ensure customer-centric practices are embedded in processes and policies
 </li>
 <li>
 Support training and awareness programs to promote customer-centric behavior and CPS among consumers &amp; staff
 </li>
 <li>
 Develop and refine customer feedback channels such as mystery shopper programs, VOC initiatives, surveys, and other feedback.
 </li>
 <li>
 Monitor industry trends and best practices related to customer experience.
 </li>
 <li>
 Follow the customer experience annual business plan.
 </li>
 <li>
 Consumer Protection standards:
 </li>
 <li>
 Ensure all customer interactions, products, and services comply with Central Bank Consumer Protection Regulations.
 </li>
 <li>
 Implement and monitor procedures to protect customer rights, including transparency, fair treatment, and responsible product marketing.
 </li>
 <li>
 Manage and promote customer Awareness and Education initiatives to increase customers financial literacy.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 
 
 
 
 Education
 
 
 
 :
 
 
 
 Bachelors degree from a reputable university
 
 
 
 
 
 
 
 Experience
 
 
 
 :
 
 
 
 A minimum of (3) years experience in Customer Experience or service roles.
 
 
 
 
 
 
 
 Competencies:
 
 
 
 <ul>
 <li>
 Fluent in English and in Arabic.
 </li>
 <li>
 Thorough understanding of local banking regulations and customer expectations.
 </li>
 <li>
 Good presentation skills.
 </li>
 <li>
 Service Oriented
 </li>
 <li>
 Good communications and interpersonal skills
 </li>
 <li>
 Proven leadership skills and the ability to work collaboratively across functional teams.
 </li>
 <li>
 A data driven mindset to gaining customer insights and implementing improvements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer at Arab Bank
 
 
 
 
 
 
 At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
 
</div>

Country Customer Experience Officer

First Abu Dhabi Bank

Job Title Customer Retention and Loan Processing Officer Dubai, UAE Job Description Customer Retention and Loan Processing Officer Dubai, UAE Role Summary First Abu Dhabi Bank (FAB) is seeking a dedicated Customer Retention and Loan Processing Officer to manage loan documentation, customer interactions, and application processing. This Dubai-based role involves supporting loan settlements, conducting document verification, submitting applications, and enhancing customer retention through effective engagement and service delivery. Job Details Location: United Arab Emirates Location: Dubai Industry: Banking / Mortgage Professionals Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Collect, verify, and process customer documents with precision and compliance * Review originals, validate authenticity, and apply required certifications * Manage DD settlements for competitor acquisitions and input applications into CAS and LMS * Explain loan features and approvals to customers, including interest, bullet loans, and terms * Upload documents into the Document Management System (DMS) and log case progress into MIS * Provide daily, weekly, and monthly status reports to management * Coordinate with internal teams to ensure timely case disbursement * Identify retention opportunities and escalate concerns or competitor insights * Ensure safe custody of originals and flag any unethical behavior to management * Assist customers at branch or retention center, guiding them in filling forms and understanding offerings * Comply with all policies and maintain service quality standards * Support other team members when needed and provide administrative assistance Ideal Profile * Bachelor s degree required * 1 2 years of experience in banking or similar financial services role * Proficient in UAE banking systems, document compliance, and product features * Excellent negotiation and customer service skills * Able to perform basic financial screening and client profiling * Collaborative, organized, and attentive to operational detail * Strong interpersonal and reporting capabilities * Knowledge of campaign handling, loan structures, and digital banking tools

Customer Retention and Loan Processing Officer

Al Ghurair

Senior Officer - Customer Service at Al Ghurair Join to apply for the Senior Officer - Customer Service role at Al Ghurair. Al Ghurair Investment is a diversified family business group in the Middle East operating in seven sectors. Responsibilities <ul> <li>Greeting and welcoming customers.</li> <li>Guiding and clarifying customer queries.</li> <li>Proceeding with transactions according to RTA guidelines.</li> <li>Maintaining RTA KPI: waiting time less than 10 minutes for 80% of customers.</li> <li>Avoiding any customer complaints.</li> <li>Issuing tokens for the queue management system.</li> </ul> About Al Ghurair Founded in 1960, Al Ghurair Investment is committed to excellence, trust and responsibility, with operations across more than 20 countries and employing approximately 28,000 people. Mid-Senior level, Full-time, Other.<img src="https://www.jobg8.com/Tracking.aspx?oz7KrmCIbPSUlgebRgv9qxi2VD8Zy3YZe" width="0" height="0" />

Senior Officer - Customer Service

Finer Financial Services Co. LLC.

We are looking out for competitive sales professionals (Relationship Officer – Credit Cards) with good aptitude in sales to acquire new to bank customers for a top tier local bank in UAE.The Relationship Officer is required to own and achieve the monthly sales targets as assigned for himself/ herself. He /She will be responsible to ensure compliance with operational, financial and regulatory policies and deliver a strong customer satisfaction score.

Relationship Officer

Explore 10000+ Customer experience officer in Dubai this October. Find roles across top companies and apply now to boost your career.

10000 customer experience officer jobs IN Dubai

Customer Experience Officer

Customer Experience Officer

Customer Experience Officer

Country Customer Experience Officer

Customer Retention and Loan Processing Officer

Senior Officer - Customer Service

Relationship Officer