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customer experience specialist

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As an Operations Expert, you help drive sales and the customer experience by delivering excellence in operations, inventory accuracy, and preservation activities. You have a deep understanding of operational practices and mentor the Operations team to complete operational tasks accurately and in accordance with Retail Inventory processes. 
 
Description 
Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes, and mentor and support team members in doing so. 
 
Complete product fulfillment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience.
 
 
Support Operations Specialists by sharing knowledge about the Retail Inventory processes.
 
 
Promote understanding of inventory performance among all store team members and gather inventory data to aid with leadership decision-making.
 
 
Monitor all inventory, including non-sellable product, in the inventory management system for accuracy and consistency, and to identify variance trends and understand their root causes.
 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Focus on the customer experience, with an emphasis on serving both the internal and external customer. 
Be a self-starter who is detail-oriented, organized, and can work without close supervision.
 
Prioritize workload and meet deadlines in a fast-paced environment. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members.
 
Demonstrate effective problem solving, analytical, and communication skills. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Be able to lift and carry product to various locations within and near the store. 
Have experience in retail or sales, or related work experience.
 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Operations Expert

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple&rsquo;s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results. 
 
Description 
Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. 
 
Be knowledgeable about and proactively stay up to date on Apple&rsquo;s products, services, purchase options and Product Zone sales processes.
 
 
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities.
 
 
Maintain accuracy and follow guidance. 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate knowledge of Apple products and services.
 
Show a track record of producing top-performing sales and customer experience results. 
Personalize solutions based on customer needs, and effectively communicate them. 
Solve customer concerns using care, learning, and presentation skills. 
Work in a fast-paced environment, often supporting multiple customers at the same time. 
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
 
Support and educate the broader team by sharing knowledge, experiences, and insights. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Expert

ALDAR

<div>
 
 
 Aldar Retail Management
 
 is looking for a
 
 Customer Experience (CX) Analyst
 
 to support the implementation of our CX strategy by analyzing customer feedback, generating actionable insights, and tracking performance across all touchpoints. This role plays a key part in delivering seamless, engaging experiences for our guests, coordinating CX initiatives, and managing customer issue tickets across the business.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 CX Insights &amp; Reporting
 
 
 <ul>
 <li>
 Analyze customer feedback from surveys, social media, emails, service desks, websites, and mystery shopping.
 </li>
 <li>
 Prepare regular reports tracking
 
 NPS, CSAT, CES, complaint trends, and mystery shopper results
 
 , and respond to ad-hoc data requests.
 </li>
 <li>
 Identify trends, pain points, and opportunities using quantitative and qualitative methods.
 </li>
 <li>
 Develop presentations and share actionable insights with internal stakeholders to drive improvements.
 </li>
 <li>
 Collaborate with Customer Service teams and CX platform managers to ensure data quality and consistency.
 </li>
 </ul>
 
 
 Operational Excellence &amp; Service Delivery
 
 
 <ul>
 <li>
 Monitor and manage customer tickets and complaints, ensuring timely follow-up and resolution.
 </li>
 <li>
 Collaborate across departments and escalate issues when necessary.
 </li>
 <li>
 Generate monthly reports on resolution times, SLA compliance, and recurring issues.
 </li>
 <li>
 Conduct root-cause analyses and recommend process improvements.
 </li>
 <li>
 Support adoption of CX tools and processes that enhance guest convenience and accessibility.
 </li>
 </ul>
 
 
 CX Activations &amp; Engagement Support
 
 
 <ul>
 <li>
 Assist in planning, coordination, and execution of CX activations, events, and in-mall initiatives.
 </li>
 <li>
 Track participation, engagement, and feedback to measure success.
 </li>
 <li>
 Coordinate with vendors and internal teams to ensure seamless delivery of initiatives.
 </li>
 </ul>
 
 
 Stakeholder Engagement &amp; Collaboration
 
 
 <ul>
 <li>
 Work closely with Retail Marketing, Leasing, Operations, and Development teams to integrate customer insights.
 </li>
 <li>
 Provide timely and actionable reports to management to support decision-making and performance tracking.
 </li>
 </ul>
 
 
 Key Metrics &amp; Results
 
 
 <ul>
 <li>
 
 Customer Satisfaction:
 
 NPS, CSAT, Mystery Shopper results
 </li>
 <li>
 
 Service Quality:
 
 SOP adherence, complaint resolution times, operational audits
 </li>
 <li>
 
 Stakeholder Engagement:
 
 Retailer feedback, cross-department collaboration
 </li>
 <li>
 
 Brand Impact:
 
 CX awards, PR mentions, guest testimonials
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Based at
 
 Yas Mall HQ
 
 with daily interaction across multiple mall locations.
 </li>
 <li>
 Occasional travel may be required between locations depending on portfolio scope.
 </li>
 <li>
 High-touch role requiring presence during operational hours, including weekends.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Experience:
 
 3&ndash;5 years in
 
 Customer Experience, Data Analytics, Market Research, or related fields
 
 . Retail, shopping mall, or hospitality experience preferred.
 </li>
 <li>
 
 Skills:
 
 Data analytics, qualitative &amp; quantitative research, customer journey mapping, stakeholder influence. Familiarity with CX tools (Qualtrics, Power BI, Tableau) is a plus.
 </li>
 <li>
 
 Interpersonal Skills:
 
 Strong communication and presentation skills, collaborative mindset, highly organized, proactive, and detail-oriented.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in
 
 Business, Marketing, Statistics, Data Analytics, or related discipline
 
 . CX certification is a plus.
 </li>
 </ul>
 
 
</div>

Customer Experience Analyst – Retail_ Aldar Retail Management

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Creative, you foster a learning environment for our customers by helping them set up their products and connect their interests to the Apple ecosystem. Through Apple-led sessions and events, you use your knowledge and interpersonal skills to inspire customers to discover, own, and love Apple products. 
 
Description 
Deliver engaging Today at Apple sessions to encourage strong customer participation. 
 
Generate excitement, engagement, and enthusiasm among customers for Apple products and services through Today at Apple programming and events. 
 
Create interactive customer experiences that help others get the most from the Apple ecosystem. 
 
Drive ownership by recommending solutions that meet customer needs. 
 
Support customers in setting up their devices. 
 
Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Draw from experience with teaching or public presentations and be comfortable presenting to live audiences. 
Adapt facilitation styles to meet the needs of the audience with many learning styles, sizes, and settings. 
Understand the benefits of the Apple ecosystem and influence others to see those benefits. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members. 
Work in a fast-paced environment and balance multiple priorities at the same time. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
 
 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Creative

Al Nukhba Center

Job Poster: Female Marketing Specialist (Arabic &amp; English)We're Hiring: Marketing SpecialistLocation: Abu Dhabi &ndash; Al Nukhba CenterFull-Time | Immediate Joining PreferredJob Description:As a Marketing Specialist at Al Nukhba Center, you will play a key role in representing our services and values to clients. Your main responsibility is to ensure a positive and professional experience for clients, explain our services clearly, and support the smooth flow of operations.Requirements:<ul><li>Minimum 2 years of experience in marketing or customer-facing roles</li><li>Fluent in Arabic and English (speaking &amp; writing)</li><li>Holds a Bachelor&rsquo;s degree (any field)</li><li>Presentable with strong verbal communication skills</li><li>Professional attitude and client handling skills</li><li>Female candidate below 30 years old</li></ul>Responsibilities:<ul><li>Greet and assist clients in the center</li><li>Explain service options and processes clearly</li><li>Coordinate with internal departments to guide customers</li><li>Maintain a welcoming and organized environment</li><li>Represent Al Nukhba with professionalism and courtesy</li></ul>Only Arabic speaker.Interested candidate send there cv to hr@nukhbacenter.aeJob Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Female Marketing Executive (Arabic & English)

<div></div><div><div>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. 
DGF UAE has an opening for Project Specialist role in Abu Dhabi, United Arab Emirates.
Join us in connecting people and improving lives! 
Job Purpose
Develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies 
Key Tasks<ul><li>
Execute customer operations plans and processes to deliver efficient logistics processes</li><li>
Execute, manage and update orders received via the system including special and non-assigned orders</li><li>
Ensure flow of goods and information across a customer&rsquo;s global supply chain and provide resolution for order/ delivery issues</li><li>
Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.</li><li>
Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines</li><li>
Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements</li><li>
Track the available capacities and ensure optimum utilization as per the set objectives</li><li>
Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary</li><li>
Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.</li><li>
Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery</li><li>
Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations</li><li>
Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service</li><li>
Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency</li></ul> 
Stakeholders<ul><li>
Connect with and influence other specialist departments and 3rd parties e.g. external service providers</li><li>
May convince others to accept new concepts, practices, and approaches</li><li>
Build strong, trusting cross-functional relationships with DHL managers</li><li>
Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders</li><li>
Provide technical guidance to line managers and employees</li></ul> 
Management Responsibility<ul><li>
Individual contributor who may manage two or fewer employees</li><li>
May direct the work of other lower level professionals or manage processes and programs</li><li>
Coach and review the work of lower level professionals</li></ul> 
Skills
CRM, Customer Support, Business Strategy, Quality Control, Account Management, Requirements Analysis, Process Improvement, Project Planning, Operations Management, Supply Chain Management, Warehouse Management, Order Processing, Tracking, Delivery, Returns, Value Added Services, Sales, Pricing, Forecasting, Technology Trends, E-Commerce, DHL Business Knowledge, Business Processes, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation &amp; Storytelling, Facilitation 
Qualifications &amp; Key Requirements 
Education Level
Bachelor&rsquo;s Degree or equivalent experience/qualification 
Experience Level
More than 4 years 
We offer:<ul><li>
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li><li>
Possible further career development</li><li>
Competitive salary</li></ul>
Why join DHL Global Forwarding? 
We are part of Deutsche Post DHL, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html 
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: 
<ul><li>
The largest global network with more than ~30,000 passionate employees</li><li>
The most efficient processes and fastest response times</li><li>
The best solutions and best customer service</li></ul> 
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered. 
Our Purpose: Connecting People, improving lives. 
Our Values: Respect &amp; Results 
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div></div>

Project Specialist

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