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customer experience specialist

Chalhoub Group

<div>On behalf of OTB, we are seeking highly motivated and experienced Fashion Consultants who will be responsible for leading our new Maison Margiela, store in Mall of the Emirates, Dubai.
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
What you'll be doing
As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul><li>
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews</li><li>
Drive client relationships within an omni-channel approach</li><li>
Provide pre-buying feedback on products</li><li>
Drive eNPS through people experience initiatives and culture</li><li>
Ensure adherence to VM guidelines and Standard operating procedures (SOPs)</li><li>
Ensure click and collect are conducted within SLAs (Service-level agreement)</li><li>
Ensure customer data is properly captured in adherence to marketing team requirements</li><li>
Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..</li><li>
Support with in-store marketing events and activations</li><li>
Keep abreast of all brand social media activities and campaigns</li><li>
Drive sell-throughs within the store</li><li>
Support in-store CX initiatives</li><li>
Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store</li></ul>
What you'll need to succeed<ul><li>
Strong English communication skills</li><li>
Strong Arabic/Russian communication skills</li><li>
Experience with luxury retail, CRM and personalized customer service</li></ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Fashion Consultant - Maison Margiela, The Grove

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

Sitters Child Care Services

We are seeking a dynamic and results-oriented Customer Care Service to join our team.Responsibilities:<ul><li>Manage large amounts of incoming phone calls.</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Meet personal/customer service team sales targets and call handling quotas.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li></ul>Requirements and Skills:<ul><li>Proven customer support experience or experience as a Client Service Representative.</li><li>Track record of over-achieving quota.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li></ul>Job Types: Full-time, PermanentPay: From AED3,000.00 per month

Customer Care Specialist

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. 
 
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. 
 
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul>
<li>You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
</li><li>Drive client relationships within an omni-channel approach
</li><li>Provide pre-buying feedback on products
</li><li>Drive eNPS through people experience initiatives and culture
</li><li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
</li><li>Ensure click and collect are conducted within SLAs (Service-level agreement)
</li><li>Ensure customer data is properly captured in adherence to marketing team requirements
</li><li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
</li><li>Support with in-store marketing events and activations
</li><li>Keep abreast of all brand social media activities and campaigns
</li><li>Drive sell-throughs within the store
</li><li>Support in-store CX initiatives
</li><li>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
</li></ul>What you'll need to succeed<ul>
<li>Strong English communication skills</li>
<li>This opportunity is for Emiratisation</li>
</ul>For general Fashion Consultant opportunities, please review the careers site for active vacancies
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Fashion Consultant - Tanagra, Marina Mall Abu Dhabi (Emiratisation)

NMC Health plc

<div><ul><li>Welcome &amp; greet patients and direct them appropriately to the relevant departments giving clear instructions.
</li><li>Provide hospital information and answer patient queries.
</li><li>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Manage complaints register, ensuring key stakeholders are updated in order to do a root cause analysis and look at process improvements.
</li><li>Manage VIP patients accordingly.
</li><li>Ensure patients have an overall good patient experience.
</li><li>Liaison between departments when required.
</li><li>Manage the reception and waiting areas.
</li><li>Handles telephone enquiries and directs queries accordingly.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Support marketing events, being a point of contact for potential new patients.
</li><li>Supporting corporate patient experience initiatives.
</li><li>Working closely with the Quality Department and provide applicable data for KPIs.
</li><li>Assist the Medical Director with patient communication related to clinical complaints and ensure minutes of meetings are completed.
</li><li>Ensure Patient Experience Committee meetings are held, as per the complaints management policy.
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Orientate new joiners and sign of probation periods.
</li><li>Ensure professional conduct and discipline within the team is followed.
</li><li>Provide support in the recruitment and selection process of team members.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Support staff engagement initiatives.
</li><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</li><li>Complete yearly appraisals and coach &amp; developing the team.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Complaint management &amp; process improvements linked to overall patient experience.
</li><li>Participates in Hospital training programs.
</li><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li></ul>Monitor employee scheduling of the department to ensure sufficient operational coverage.</div>
 <div><ul><li>Welcome &amp; greet patients and direct them appropriately to the relevant departments giving clear instructions.
</li><li>Provide hospital information and answer patient queries.
</li><li>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Manage complaints register, ensuring key stakeholders are updated in order to do a root cause analysis and look at process improvements.
</li><li>Manage VIP patients accordingly.
</li><li>Ensure patients have an overall good patient experience.
</li><li>Liaison between departments when required.
</li><li>Manage the reception and waiting areas.
</li><li>Handles telephone enquiries and directs queries accordingly.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Support marketing events, being a point of contact for potential new patients.
</li><li>Supporting corporate patient experience initiatives.
</li><li>Working closely with the Quality Department and provide applicable data for KPIs.
</li><li>Assist the Medical Director with patient communication related to clinical complaints and ensure minutes of meetings are completed.
</li><li>Ensure Patient Experience Committee meetings are held, as per the complaints management policy.
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Orientate new joiners and sign of probation periods.
</li><li>Ensure professional conduct and discipline within the team is followed.
</li><li>Provide support in the recruitment and selection process of team members.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Support staff engagement initiatives.
</li><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</li><li>Complete yearly appraisals and coach &amp; developing the team.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Complaint management &amp; process improvements linked to overall patient experience.
</li><li>Participates in Hospital training programs.
</li><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li></ul>Monitor employee scheduling of the department to ensure sufficient operational coverage.</div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
 </li><li>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage</li></ul></div>

Patient Experience Supervisor

The Sensory Room

Job Title: Marketing Specialist Location: Abu DhabiWe are looking for a hands-on Marketing Specialist to lead all aspects of our marketing: branding, local awareness, digital presence, partnerships, pricing input, and customer growth.Role SummaryThe Marketing Specialist will be responsible for developing and executing a complete marketing strategy for The Sensory Play Town, from brand building and market reach to campaign planning, pricing recommendations, and performance tracking. This is an all-around role suitable for someone who is both strategic and very practical.Key Responsibilities1. Branding &amp; Positioning<ul><li>Maintain and grow a strong brand identity for The Sensory Play Town across all channels.</li><li>Ensure all visuals and messages reflect our concept: sensory play, wooden mini town, education + fun.</li><li>Develop brand guidelines for internal staff and external partners.</li></ul>2. Local Market Reach &amp; Awareness<ul><li>Build awareness in the local community, especially among parents, nurseries, and schools.</li><li>Manage our Google Business profile, local listings, and basic SEO for &ldquo;indoor play,&rdquo; &ldquo;sensory play,&rdquo; etc.</li><li>Coordinate with the mall marketing team for joint campaigns, events, and mall-wide promotions.</li></ul>3. Social Media &amp; Content Management<ul><li>Plan and execute a content calendar for Instagram, Facebook, TikTok (and WhatsApp/others as needed).</li><li>Create or coordinate engaging content: photos, reels, stories, educational tips, promotions.</li><li>Respond to messages, comments, and inquiries; build an active parent community online.</li></ul>4. Digital Marketing &amp; Advertising<ul><li>Plan and manage paid campaigns on Meta (Facebook/Instagram) and, if needed, Google Ads.</li><li>Set clear objectives (awareness, leads, bookings, memberships) and track performance.</li><li>Optimize campaigns based on data: cost per lead, bookings, engagement, etc.</li></ul>5. Partnerships &amp; Outreach<ul><li>Develop partnerships with nurseries, schools, learning centers, pediatric clinics, caf&eacute;s, and parenting groups.</li><li>Promote field trips, after-school programs, group packages, and birthday party offerings.</li><li>Coordinate with influencers / mommy bloggers to feature The Sensory Play Town.</li></ul>6. Planning, Pricing &amp; Promotions<ul><li>Work with management to plan:</li><li>Opening campaigns, seasonal themes, school holiday programs</li><li>Memberships, play passes, workshop schedules, birthday packages</li><li>Provide market-based input on pricing (benchmarking competitors, analyzing customer response).</li><li>Design and implement promotions and bundles to drive visits during peak and off-peak times.</li></ul>7. Analytics &amp; Reporting<ul><li>Track key metrics: inquiries, bookings, footfall, repeat visits, campaign ROI, social media growth.</li><li>Prepare simple monthly reports with recommendations for improvement.</li><li>Collect customer feedback and use it to refine services, pricing, and marketing messages.</li></ul>Qualifications &amp; Experience<ul><li>3+ years of experience in marketing, digital marketing, or brand management (experience in kids, education, retail, leisure, F&amp;B, or mall concepts is a plus).</li><li>Strong experience with social media management and paid advertising (Meta Ads required; Google Ads a plus).</li><li>Comfortable working with numbers: basic analytics, budgeting, and ROI calculations.</li><li>Experience in local marketing (events, partnerships, community outreach).</li><li>Good understanding of branding and customer experience, especially for families and children.</li><li>Excellent written and spoken English; additional languages are an advantage.</li><li>Creative and organized.</li></ul>How to ApplyPlease email your CV and a brief cover letter (including examples of campaigns or pages you have managed) to thesensoryroom.hr@gmail.com with the subject line:&ldquo;Application &ndash; Marketing SpecialistOnly shortlisted candidates will be contacted.Job Type: Full-timePay: From AED2,500.00 per month

Marketing Specialist

DICETEK LLC

<div>ROLE PURPOSE:
Responsible for obtaining required documents from the customer for keeping up to date customer information in line with global and local regulations around FCC, KYC and customer due diligence. Perform periodic &amp; trigger event reviews and analysing KYC-ODD gaps. Ensure the accuracy of opened and modified accounts and making sure that they&rsquo;re complying with the policies and procedures set. 
 
Specialist Skills / Technical Knowledge Required for this role:
<ul><li>Good knowledge of A KYC, ODD procedures or business unit&rsquo;s functional area or products.
</li><li>Fair Knowledge of UAE banking practices , regulations &amp; risks
</li><li>Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
</li><li>Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
</li><li>Computer skills
</li><li>Excellent Communication Skills in English
</li><li>Arabic knowledge is not a must but preferable (Written/Read) 
</li></ul> 
Previous experience(If any):
<ul><li>Minimum of 1 year Banking experience is preferable
</li><li>Experience in Regulatory Compliance, FCC teams, Account Opening or KYC teams and/or experience in customer facing roles (ARM, RM) is preferable</li></ul></div>

ODD Remediation Analyst

Explore 884+ Customer experience specialist in Abu Dhabi this February. Find roles across top companies and apply now to boost your career.