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customer experience specialist

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
 
 
 <ul>
 <li>
 You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
 </li>
 <li>
 Drive client relationships within an omni-channel approach
 </li>
 <li>
 Provide pre-buying feedback on products
 </li>
 <li>
 Drive eNPS through people experience initiatives and culture
 </li>
 <li>
 Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
 </li>
 <li>
 Ensure click and collect are conducted within SLAs (Service-level agreement)
 </li>
 <li>
 Ensure customer data is properly captured in adherence to marketing team requirements
 </li>
 <li>
 Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
 </li>
 <li>
 Support with in-store marketing events and activations
 </li>
 <li>
 Keep abreast of all brand social media activities and campaigns
 </li>
 <li>
 Drive sell-throughs within the store
 </li>
 <li>
 Support in-store CX initiatives
 </li>
 <li>
 Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
 
 
 </li>
 </ul>
 
 What You'll Need To Succeed
 
 
 
 <ul>
 <li>
 Strong English communication skills
 </li>
 <li>
 Strong Arabic communication skills
 </li>
 <li>
 Prior experience with luxury customer service and clientelling
 </li>
 <li>
 Experience developing long-term relationships with clients
 </li>
 <li>
 Understanding of retail KPIs and consistent track-record of achieving targets
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Fashion Consultant - Carolina Herrera, Sowwah Square

ALDAR

<div>
 
 
 Aldar Retail Management
 
 is looking for a
 
 Customer Experience (CX) Analyst
 
 to support the implementation of our CX strategy by analyzing customer feedback, generating actionable insights, and tracking performance across all touchpoints. This role plays a key part in delivering seamless, engaging experiences for our guests, coordinating CX initiatives, and managing customer issue tickets across the business.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 CX Insights &amp; Reporting
 
 
 <ul>
 <li>
 Analyze customer feedback from surveys, social media, emails, service desks, websites, and mystery shopping.
 </li>
 <li>
 Prepare regular reports tracking
 
 NPS, CSAT, CES, complaint trends, and mystery shopper results
 
 , and respond to ad-hoc data requests.
 </li>
 <li>
 Identify trends, pain points, and opportunities using quantitative and qualitative methods.
 </li>
 <li>
 Develop presentations and share actionable insights with internal stakeholders to drive improvements.
 </li>
 <li>
 Collaborate with Customer Service teams and CX platform managers to ensure data quality and consistency.
 </li>
 </ul>
 
 
 Operational Excellence &amp; Service Delivery
 
 
 <ul>
 <li>
 Monitor and manage customer tickets and complaints, ensuring timely follow-up and resolution.
 </li>
 <li>
 Collaborate across departments and escalate issues when necessary.
 </li>
 <li>
 Generate monthly reports on resolution times, SLA compliance, and recurring issues.
 </li>
 <li>
 Conduct root-cause analyses and recommend process improvements.
 </li>
 <li>
 Support adoption of CX tools and processes that enhance guest convenience and accessibility.
 </li>
 </ul>
 
 
 CX Activations &amp; Engagement Support
 
 
 <ul>
 <li>
 Assist in planning, coordination, and execution of CX activations, events, and in-mall initiatives.
 </li>
 <li>
 Track participation, engagement, and feedback to measure success.
 </li>
 <li>
 Coordinate with vendors and internal teams to ensure seamless delivery of initiatives.
 </li>
 </ul>
 
 
 Stakeholder Engagement &amp; Collaboration
 
 
 <ul>
 <li>
 Work closely with Retail Marketing, Leasing, Operations, and Development teams to integrate customer insights.
 </li>
 <li>
 Provide timely and actionable reports to management to support decision-making and performance tracking.
 </li>
 </ul>
 
 
 Key Metrics &amp; Results
 
 
 <ul>
 <li>
 
 Customer Satisfaction:
 
 NPS, CSAT, Mystery Shopper results
 </li>
 <li>
 
 Service Quality:
 
 SOP adherence, complaint resolution times, operational audits
 </li>
 <li>
 
 Stakeholder Engagement:
 
 Retailer feedback, cross-department collaboration
 </li>
 <li>
 
 Brand Impact:
 
 CX awards, PR mentions, guest testimonials
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Based at
 
 Yas Mall HQ
 
 with daily interaction across multiple mall locations.
 </li>
 <li>
 Occasional travel may be required between locations depending on portfolio scope.
 </li>
 <li>
 High-touch role requiring presence during operational hours, including weekends.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Experience:
 
 3&ndash;5 years in
 
 Customer Experience, Data Analytics, Market Research, or related fields
 
 . Retail, shopping mall, or hospitality experience preferred.
 </li>
 <li>
 
 Skills:
 
 Data analytics, qualitative &amp; quantitative research, customer journey mapping, stakeholder influence. Familiarity with CX tools (Qualtrics, Power BI, Tableau) is a plus.
 </li>
 <li>
 
 Interpersonal Skills:
 
 Strong communication and presentation skills, collaborative mindset, highly organized, proactive, and detail-oriented.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in
 
 Business, Marketing, Statistics, Data Analytics, or related discipline
 
 . CX certification is a plus.
 </li>
 </ul>
 
 
</div>

Customer Experience Analyst – Retail_ Aldar Retail Management

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Creative, you foster a learning environment for our customers by helping them set up their products and connect their interests to the Apple ecosystem. Through Apple-led sessions and events, you use your knowledge and interpersonal skills to inspire customers to discover, own, and love Apple products. 
 
Description 
Deliver engaging Today at Apple sessions to encourage strong customer participation. 
 
Generate excitement, engagement, and enthusiasm among customers for Apple products and services through Today at Apple programming and events. 
 
Create interactive customer experiences that help others get the most from the Apple ecosystem. 
 
Drive ownership by recommending solutions that meet customer needs. 
 
Support customers in setting up their devices. 
 
Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Draw from experience with teaching or public presentations and be comfortable presenting to live audiences. 
Adapt facilitation styles to meet the needs of the audience with many learning styles, sizes, and settings. 
Understand the benefits of the Apple ecosystem and influence others to see those benefits. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members. 
Work in a fast-paced environment and balance multiple priorities at the same time. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
 
 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Creative

<div>On behalf of OTB, we are seeking a highly motivated and experienced Fashion Consultant who will be responsible for leading our new Maison Margiela, store in Mall of the Emirates, Dubai. 
 
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. 
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage. 
What you'll be doing
As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul>
<li>
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews</li>
<li>Drive client relationships within an omni-channel approach</li>
<li>Provide pre-buying feedback on products</li>
<li>Drive eNPS through people experience initiatives and culture</li>
<li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)</li>
<li>Ensure click and collect are conducted within SLAs (Service-level agreement)</li>
<li>Ensure customer data is properly captured in adherence to marketing team requirements</li>
<li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..</li>
<li>Support with in-store marketing events and activations</li>
<li>Keep abreast of all brand social media activities and campaigns</li>
<li>Drive sell-throughs within the store</li>
<li>Support in-store CX initiatives</li>
<li>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store</li>
</ul>
What you'll need to succeed<ul>
<li>
Strong English communication skills</li>
<li>Strong Arabic communication skills</li>
<li>Experience with luxury retail, CRM and personalized customer service</li>
</ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Senior Fashion Consultant - Maison Margiela, Abu Dhabi

Shaistas Kitchen

We are looking for a proactive and customer-focused Customer Experience Executive to ensure our guests receive exceptional service across all touchpoints. This role is ideal for someone who understands restaurant operations, customer behavior, and brand experience, and can translate feedback into real improvements.Key Responsibilities<ul><li>Ensure timely, empathetic, and professional resolution of all customer complaints and service issues.</li><li>Maintain an updated database of customer profiles, preferences, and order history to enhance personalization and loyalty.</li><li>Conduct regular checks on service quality, dine-in standards, delivery experience, and overall customer journey across branches.</li><li>Monitor online reviews, ratings, and social media feedback to identify trends, issues, and opportunities for improvement.</li><li>Collaborate with marketing and operations teams to ensure a consistent and positive brand experience across all customer interactions.</li><li>Prepare monthly reports highlighting customer insights, recurring issues, satisfaction trends, and recommended improvements.</li><li>Assist in training front-line staff on communication skills, service etiquette, complaint handling, and customer engagement.</li><li>Ensure the overall vibe, ambiance, and service environment of the restaurants align with customer expectations and brand positioning.</li><li>Work closely with management to develop initiatives that enhance customer satisfaction and drive repeat business.</li></ul>Requirements<ul><li>Prior experience in customer service or guest relations (restaurant/F&amp;B) in UAE mandatory</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Ability to handle challenging situations with professionalism and empathy.</li><li>Familiarity with online review platforms, delivery aggregator dashboards, and social media monitoring.</li><li>Strong reporting, documentation, and follow-up skills.</li><li>Proactive mindset with attention to detail and customer behavior trends.</li><li>Knowledge of marketing/customer analytics is a plus.</li></ul>What We Offer<ul><li>Visa provided</li><li>Medical provided</li><li>Housing provided</li></ul>WhatsApp your resume : 0544477880Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per month

Customer Experience Executive (Restaurant Industry)

The Muse UAE Boutique Spa

Job Description: We are currently seeking a professional and customer-focused Call Center Agent with previous experience in the salon, beauty to join our growing team in the UAE. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and in-depth knowledge of salon services, treatments, and client care.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Respond to customer inquiries regarding salon services, bookings, products, and promotions.</li><li>Schedule appointments and manage bookings through the salon management system.</li><li>Provide detailed information about services, pricing, and availability.</li><li>Address customer concerns and ensure resolution to maintain satisfaction.</li><li>Promote services, upsell treatments, and inform customers about special offers.</li><li>Maintain accurate records of interactions and appointments.</li><li>Collaborate with salon teams to ensure seamless client experiences.</li></ul>Requirements:<ul><li>Proven experience in a call center or receptionist role, preferably within the salon or beauty industry in the UAE.</li><li>Strong knowledge of beauty treatments, salon services, and product offerings.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Customer-focused with a polite, professional, and friendly attitude.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Proficiency in using booking software or CRM tools is an advantage.</li><li>Currently residing in the UAE with valid employment eligibility.</li></ul>Benefits:<ul><li>Competitive salary and performance incentives.</li><li>Training and career development opportunities.</li><li>Supportive and dynamic work environment.</li><li>Discounts on salon services and products.</li></ul>How to Apply:<ul><li>Send your Resume through WhatsApp: +971 2 546 5995</li></ul>Job Type: Full-time

Call Center Agent (with Salon Experience) Ladies Only

Explore 2701+ Customer experience specialist in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.