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customer care specialist

customer experience specialist

IFM Facilities Management LLC

Role Overview:Based in Abu Dhabi, the Customer Care Specialist will handle inbound and outbound calls from iFM&rsquo;s clients, addressing issues related to hard and soft services. The role involves logging and resolving service requests, updating records, and coordinating with operations teams to ensure timely and effective resolution, while maintaining a high level of customer satisfaction.Key Responsibilities:<ul><li>Manage a high volume of inbound and outbound calls professionally and efficiently</li><li>Log customer requests and complaints, troubleshoot issues, and follow up until resolution</li><li>Provide clear, solution-oriented responses and escalate inquiries as needed</li><li>Update customer records and reissue tasks when required</li><li>Promote company updates via social media channels (LinkedIn, Facebook, Instagram)</li></ul>Qualifications &amp; Experience:<ul><li>Diploma/Degree in any field</li><li>Strong communication skills in English (Arabic proficiency preferred)</li><li>Minimum 2 years of experience working in Call Center ERP / CAFM system</li><li>Experience in FM or Property Management is a plus</li><li>Social media awareness and customer-first mindset</li></ul>If interested, please send your updated profile to: careers@ifmuae.netJob Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li><li>Which ERP system have you used?</li></ul>Experience:<ul><li>Call Centre: 2 years (Required)</li><li>in Facilities Management / Property Management: 2 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Care Specialist

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. 
 
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. 
 
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. 
 
To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. 
What you'll be doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul>
<li>
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews</li>
<li>Drive client relationships within an omni-channel approach</li>
<li>Provide pre-buying feedback on products</li>
<li>Drive eNPS through people experience initiatives and culture</li>
<li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)</li>
<li>Ensure click and collect are conducted within SLAs (Service-level agreement)</li>
<li>Ensure customer data is properly captured in adherence to marketing team requirements</li>
<li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..</li>
<li>Support with in-store marketing events and activations</li>
<li>Keep abreast of all brand social media activities and campaigns</li>
<li>Drive sell-throughs within the store</li>
<li>Support in-store CX initiatives</li>
<li>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store</li>
</ul>
What you'll need to succeed<ul>
<li>
Strong English communication skills</li>
<li>Arabic language skills would be a plus
</li></ul>What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Fashion Consultant - Lacoste, Yas Mall

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
 
 
 <ul>
 <li>
 You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
 </li>
 <li>
 Drive client relationships within an omni-channel approach
 </li>
 <li>
 Provide pre-buying feedback on products
 </li>
 <li>
 Drive eNPS through people experience initiatives and culture
 </li>
 <li>
 Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
 </li>
 <li>
 Ensure click and collect are conducted within SLAs (Service-level agreement)
 </li>
 <li>
 Ensure customer data is properly captured in adherence to marketing team requirements
 </li>
 <li>
 Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
 </li>
 <li>
 Support with in-store marketing events and activations
 </li>
 <li>
 Keep abreast of all brand social media activities and campaigns
 </li>
 <li>
 Drive sell-throughs within the store
 </li>
 <li>
 Support in-store CX initiatives
 </li>
 <li>
 Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
 
 
 </li>
 </ul>
 
 What You'll Need To Succeed
 
 
 
 <ul>
 <li>
 Strong English communication skills
 </li>
 <li>
 Arabic language skills would be a plus
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

INSPIRE EXHILARATE DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Tryano is a leading luxury concept department store in Abu Dhabi, offering a curated selection of high-end brands in beauty and fashion. With a commitment to exceptional customer experiences, Tryano is undergoing an exciting transformation to elevate its services. We are seeking a dynamic and strategic Head of Retail to lead Tryano's transformation and operational performance. As the Head of Retail, you will oversee the store's operations and services, lead a team of 117 members, and drive both Customer Experience and Personal Shopping. This role requires someone who can lead from the front, interact with clients, and inspire the team while executing Tryano's next phase of growth and transformation. Your responsibilities will be to : <ul> <li>Drive store and team performance, ensuring exceptional customer service and the highest operational standards.</li> <li>Be hands-on with clients and teams, offering support and ensuring seamless operations in the store.</li> <li>Develop and execute strategic plans to elevate Tryano's offering and customer experience, ensuring alignment with market trends and customer needs.</li> <li>Elevate Tryano's brand, driving growth and potential expansion.</li> <li>Ensure the delivery of both operational and commercial excellence across all departments.</li> <li>Foster a customer-centric culture that is adaptable to changing concepts and formats.</li> <li>Stay updated on luxury market trends and customer insights, particularly within the GCC region, with a focus on Abu Dhabi clientele.</li> </ul> What you'll need to succeed <ul> <li>8+ years of experience in luxury retail, with a proven track record managing a Department Store or Multi-brand Concept in the GCC region, and strong exposure to omnichannel operations.</li> <li>Experience in Luxury Hospitality or a background in Buying & Merchandising is welcome.</li> <li>Exceptional business acumen with the ability to analyze market trends, develop actionable insights, and drive strategic initiatives to elevate the business</li> <li>Proven leadership experience with a transformation mindset, capable of inspiring and motivating diverse teams to achieve excellence in customer service and operational performance.</li> <li>Strong stakeholder management and collaboration skills, with the ability to build effective relationships across all levels of the organization and with external partners.</li> <li>A dynamic and results-driven professional, passionate about both people and product, with a focus on delivering measurable results.</li> <li>Experience in managing customer experience and personal shopping services, ensuring an elevated and tailored experience for high-end clientele.</li> <li>In-depth understanding of the GCC customer and market, with a particular focus on the Abu Dhabi client and their unique preferences and expectations.</li> <li>Arabic fluency is preferred.</li> </ul> What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.<img src="https://www.jobg8.com/Tracking.aspx?%2fU1YYyTTTkavQ0YlMj%2b42kn6vH2HT7Ujr" width="0" height="0" />

Head of Retail & Customer Experience - Tryano

Loewe

<div>
 
 
 Being part of LOEWE
 
 gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.
 
 
 
 
 
 As
 
 Client Advisor,
 
 you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.
 
 
 
 
 
 
 Your role will be:
 
 
 
 
 
 <ul>
 <li>
 Achieve individual and store objectives.
 </li>
 <li>
 Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
 </li>
 <li>
 Engage with all clients and develop long lasting relationships.
 </li>
 <li>
 Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
 </li>
 <li>
 Master and transmit our brand history and heritage.
 </li>
 <li>
 Highlight our product categories through your product knowledge and storytelling.
 </li>
 <li>
 Develop and grow your client book, updating client information on the relevant company tools.
 </li>
 <li>
 Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
 </li>
 <li>
 Actively participate in visual merchandising in accordance with LOEWE&rsquo;s visual standards.
 </li>
 <li>
 Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
 </li>
 <li>
 Support with inventory management and ad hoc back of house tasks.
 </li>
 <li>
 Follow the company&rsquo;s policies and procedures including LOEWE&rsquo;s standards in terms of grooming and behavior.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What is important for the role:
 
 
 
 
 
 <ul>
 <li>
 Proven experience in achieving individual goals and contributing to team results.
 </li>
 <li>
 Experience within a similar customer centric role.
 </li>
 <li>
 Deep interest in Fashion, Art, and Culture.
 </li>
 <li>
 Be naturally inclusive and open minded.
 </li>
 <li>
 Confident, service orientated, adaptable and empathetic in style and approach.
 </li>
 <li>
 Effective communication skills with the sensitivities to build and maintain a client portfolio.
 </li>
 <li>
 Results driven with a commercial mindset without compromising on the Team Player attitude.
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
 
 
 
 About Us
 
 
 
 
 
 
 Created in Spain in 1846, LOEWE approaches 180 years as one of the world&rsquo;s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture, evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
 
 
 
 
 
 LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand&rsquo;s belief in the importance of craft in today&rsquo;s culture, its modern interpretations of historical artistic achievements, and its commitment to supporting contemporary art, craft, and culture around the world.
 
 
 
 
 
 At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.
 
</div>

Client Advisor

Al Nukhba Center

Company: Al Nukhba Center for Transaction Location: Khalidiya, Abu Dhabi Position: Customer Happiness ConsultantWork Details:<ul><li>Duty Hours: 8 hours per day</li><li>Work Type: Shift-based</li><li>Gender: Both Male and Female candidates are welcome</li></ul>Preferred Experience: Candidates with prior experience in Tawjeeh, Tadbeer, or Tasheel centers are highly preferred.Interested candidates may send their CV to: hr@nukhbacenter.ae&#1575;&#1604;&#1588;&#1585;&#1603;&#1577;: &#1605;&#1585;&#1603;&#1586; &#1575;&#1604;&#1606;&#1582;&#1576;&#1577; &#1604;&#1604;&#1605;&#1593;&#1575;&#1605;&#1604;&#1575;&#1578; &#1575;&#1604;&#1605;&#1608;&#1602;&#1593;: &#1575;&#1604;&#1582;&#1575;&#1604;&#1583;&#1610;&#1577; &ndash; &#1571;&#1576;&#1608;&#1592;&#1576;&#1610; &#1575;&#1604;&#1605;&#1587;&#1605;&#1609; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1610;: &#1605;&#1587;&#1578;&#1588;&#1575;&#1585; &#1587;&#1593;&#1575;&#1583;&#1577; &#1575;&#1604;&#1605;&#1578;&#1593;&#1575;&#1605;&#1604;&#1610;&#1606;&#1578;&#1601;&#1575;&#1589;&#1610;&#1604; &#1575;&#1604;&#1593;&#1605;&#1604;:<ul><li>&#1587;&#1575;&#1593;&#1575;&#1578; &#1575;&#1604;&#1593;&#1605;&#1604;: 8 &#1587;&#1575;&#1593;&#1575;&#1578; &#1610;&#1608;&#1605;&#1610;&#1575;&#1611;</li><li>&#1606;&#1592;&#1575;&#1605; &#1575;&#1604;&#1593;&#1605;&#1604;: &#1576;&#1606;&#1592;&#1575;&#1605; &#1575;&#1604;&#1605;&#1606;&#1575;&#1608;&#1576;&#1577; (&#1575;&#1604;&#1608;&#1585;&#1583;&#1610;&#1575;&#1578;)</li><li>&#1575;&#1604;&#1580;&#1606;&#1587; &#1575;&#1604;&#1605;&#1591;&#1604;&#1608;&#1576;: &#1584;&#1603;&#1608;&#1585; &#1608;&#1573;&#1606;&#1575;&#1579;</li></ul>&#1575;&#1604;&#1582;&#1576;&#1585;&#1577; &#1575;&#1604;&#1605;&#1601;&#1590;&#1604;&#1577;: &#1610;&#1615;&#1601;&#1590;&#1604; &#1605;&#1606; &#1604;&#1583;&#1610;&#1607; &#1582;&#1576;&#1585;&#1577; &#1587;&#1575;&#1576;&#1602;&#1577; &#1601;&#1610; &#1605;&#1585;&#1575;&#1603;&#1586; &#1578;&#1608;&#1580;&#1610;&#1607;&#1548; &#1578;&#1583;&#1576;&#1610;&#1585;&#1548; &#1571;&#1608; &#1578;&#1587;&#1607;&#1610;&#1604;.&#1593;&#1604;&#1609; &#1575;&#1604;&#1585;&#1575;&#1594;&#1576;&#1610;&#1606; &#1576;&#1575;&#1604;&#1578;&#1602;&#1583;&#1610;&#1605; &#1573;&#1585;&#1587;&#1575;&#1604; &#1575;&#1604;&#1587;&#1610;&#1585;&#1577; &#1575;&#1604;&#1584;&#1575;&#1578;&#1610;&#1577; &#1573;&#1604;&#1609; &#1575;&#1604;&#1576;&#1585;&#1610;&#1583; &#1575;&#1604;&#1573;&#1604;&#1603;&#1578;&#1585;&#1608;&#1606;&#1610; &#1575;&#1604;&#1578;&#1575;&#1604;&#1610;: hr@nukhbacenter.ae&#1607;&#1604; &#1578;&#1585;&#1594;&#1576; &#1571;&#1606; &#1571;&#1580;&#1593;&#1604; &#1575;&#1604;&#1606;&#1587;&#1582;&#1577; &#1576;&#1589;&#1610;&#1594;&#1577; &#1605;&#1582;&#1578;&#1589;&#1585;&#1577; &#1608;&#1605;&#1606;&#1575;&#1587;&#1576;&#1577; &#1571;&#1603;&#1579;&#1585; &#1604;&#1604;&#1606;&#1588;&#1585; &#1593;&#1604;&#1609; &#1608;&#1587;&#1575;&#1574;&#1604; &#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1605;&#1579;&#1604; &#1608;&#1575;&#1578;&#1587;&#1575;&#1576; &#1571;&#1608; &#1573;&#1606;&#1587;&#1578;&#1594;&#1585;&#1575;&#1605;&#1567;Job Type: Full-timePay: AED8,000.00 per month

Opening for UAE National (Local)

REMAYA

Senior Specialist Business Development - Emirati Talent REMAYA creates and delivers world class military grade shooting ranges from the initial design and development stages right through to operations and management, imparting live fire training to organisations serving defence forces. As a leader in ensuring the highest levels of survivability for military and security personnel, REMAYA protects interests and advises clients, including governments, international entities and corporations operating worldwide. We are looking for a Sr. Specialist Business Development to identify and develop new commercial opportunities within the UAE, build lasting customer relationships, and support the delivery of world class range services to defence and commercial clients. Key Accountabilities <ul> <li>Partner with the Head of Business Development to manage and expand the UAE customer portfolio, developing new clients and strengthening existing relationships to drive both short term and long term sales opportunities.</li> <li>Contribute to monthly and annual order intake targets by securing UAE sales that support company revenue and profit goals.</li> <li>Collaborate with the Bidding and Commercial teams to create competitive, customer focused proposals for bespoke defence and commercial projects.</li> <li>Proactively market XRANGE to new customer segments across the UAE, supporting marketing and communications campaigns, and representing REMAYA at key industry events and trade shows.</li> <li>Develop and maintain a credible CRM sales pipeline, tracking progress against in year order intake commitments and forecasts.</li> <li>Support the Go To Market Strategy review, customer planning cycles, and sales forecasting for future projects.</li> <li>Prepare and contribute to monthly business development reports, sales performance updates, and XRANGE customer utilisation insights for management review.</li> </ul> Experience & Qualifications <ul> <li>Bachelor's degree in Business, Marketing, Engineering, or a related discipline (Master's preferred).</li> <li>7+ years of experience in business development or sales, preferably within the defence, aerospace, or government contracting sectors in the UAE.</li> <li>Proven success in identifying, developing, and closing high value opportunities within complex stakeholder environments.</li> <li>Strong understanding of the UAE defence ecosystem, procurement channels, and customer engagement practices.</li> <li>Excellent communication, negotiation, and presentation skills, with the ability to influence at senior stakeholder levels.</li> <li>Proficiency in CRM tools and MS Office Suite; experience with EDGE systems is an advantage.</li> <li>UAE National candidates are highly encouraged to apply.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?GNl9oJpztr8sZ%2f%2b2uqLiNaVcugRRoXNvk" width="0" height="0" />

Sr. Specialist Business Development

Explore 2380+ Customer experience specialist in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.

2380 customer experience specialist jobs IN Abu Dhabi

Customer Care Specialist

Fashion Consultant - Lacoste, Yas Mall

Fashion Consultant - Lacoste, Yas Mall

Head of Retail & Customer Experience - Tryano

Client Advisor

Opening for UAE National (Local)

Sr. Specialist Business Development