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customer service representative Jobs in Abu Dhabi

customer service representative

customer experience specialist

Property Shop Investment LLC

Property Shop Investment (PSI), established in 2007, is one of the UAE's leading private real estate companies, headquartered in Abu Dhabi. With award-winning partnerships with leading developers such as Aldar, Emaar, and Bloom, PSI provides property brokerage, investment advisory, marketing, property management, and consultancy services across the UAE and internationally.About the RoleWe're looking for ambitious and customer-focused Property Specialist -Residential Units to join our growing Abu Dhabi team.You'll be responsible for generating leads, conducting property viewings, building client relationships, and closing residential and commercial property transactions while delivering an exceptional customer experience.What We're Looking For<ul><li>Strong communication, negotiation, and relationship-building skills</li><li>Background in Real Estate, Sales, Banking, Insurance, Automotive, Hospitality, Luxury Retail, or any customer-facing role</li><li>UAE real estate experience is an advantage but not mandatory</li><li>Experience with CRM systems and digital sales tools is preferred</li><li>Fluent English required; Arabic and other European languages are a plus</li><li>UAE Driving License is preferred</li></ul>Why Join PSI?<ul><li>Attractive commission structure (up to 50% commission)</li><li>Company-generated qualified leads</li><li>Industry-leading training through PSI Academy</li><li>Access to premium projects and exclusive developer inventory</li><li>Dedicated support from Marketing, CRM, Listing, Mortgage, and Admin teams</li><li>Career growth with one of the UAE's most established real estate companies</li><li>Dynamic multicultural environment with 400+ agents across Abu Dhabi</li></ul>LocationAbu Dhabi, UAEApply Nowmansi.mehta@psinv.net+971 56 802 5425Work Location: In person

Sales Consultant-Primary and Resale Market

EDGE

<div>
 
 
 Talent Acquisition Specialist
 
 
 
 EDGE Group is a dynamic organization dedicated to advancing innovation and excellence in Space, Cyber &amp; Defence. We are looking for a Talent Acquisition Specialist to manage the full recruitment lifecycle, from talent sourcing and candidate selection through to offer management and onboarding. The ideal candidate will have a strong understanding of sourcing, screening, interviewing, and closing candidates, along with a proven ability to build effective relationships with hiring managers and stakeholders.
 
 
 
 
 
 The successful candidate will play a key role in attracting top talent, building talent pipelines, and delivering efficient recruitment processes while ensuring regular stakeholder engagement and communication. This role requires experience recruiting for specialised, technical, engineering, and corporate positions, with a strong focus on process management, candidate experience, and successful hiring outcomes.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Recruitment Delivery
 
 
 <ul>
 <li>
 Manage the full recruitment lifecycle, including intake meetings, sourcing, screening, interviewing, assessments, reference checks, offer management, and onboarding.
 </li>
 <li>
 Lead end-to-end recruitment activities across technical, engineering, specialist, and corporate positions.
 </li>
 <li>
 Coordinate and manage recruitment processes to ensure vacancies are progressed efficiently and closed within agreed timelines.
 </li>
 <li>
 Evaluate candidates against role requirements, technical competencies, and organisational fit.
 </li>
 <li>
 Maintain accurate candidate records and recruitment documentation within the Applicant Tracking System (ATS).
 </li>
 </ul>
 
 
 
 
 
 Talent Sourcing &amp; Pipeline Development
 
 
 <ul>
 <li>
 Proactively source candidates through job boards, social media platforms, professional networks, referrals, talent pools, networking events, and direct search activities.
 </li>
 <li>
 Utilise targeted sourcing techniques to identify and engage active and passive candidates.
 </li>
 <li>
 Develop proactive talent pools and sourcing strategies for high-volume and niche technical hiring requirements.
 </li>
 <li>
 Build and maintain talent pipelines for critical and recurring positions.
 </li>
 <li>
 Conduct candidate screening and interviews, providing recommendations and shortlists to hiring managers.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Partnership
 
 
 <ul>
 <li>
 Partner with hiring managers and business leaders to understand hiring requirements, role specifics, and recruitment priorities.
 </li>
 <li>
 Conduct intake meetings and provide guidance on sourcing approaches, talent availability, and recruitment strategies.
 </li>
 <li>
 Act as a trusted recruitment partner, providing market insights and support throughout the hiring process.
 </li>
 <li>
 Maintain regular communication with stakeholders, providing updates on recruitment progress, challenges, and hiring outcomes.
 </li>
 <li>
 Support hiring managers with interview best practices and candidate selection decisions.
 </li>
 </ul>
 
 
 
 
 
 Candidate Experience &amp; Compliance
 
 
 <ul>
 <li>
 Deliver a positive candidate experience through professional, transparent, and timely communication throughout the recruitment process.
 </li>
 <li>
 Build and maintain relationships with prospective candidates for future opportunities.
 </li>
 <li>
 Ensure compliance with labour laws, employment regulations, internal policies, and recruitment best practices.
 </li>
 <li>
 Promote fair, ethical, and consistent hiring practices across all recruitment activities
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Minimum 3-5 years of experience in Talent Acquisition or Recruitment, preferably within technical, engineering, infrastructure, energy, utilities, construction, or related sectors.
 </li>
 <li>
 Proven experience managing end-to-end recruitment processes across technical, engineering, specialist, and corporate positions.
 </li>
 <li>
 Demonstrated success delivering high-volume and niche recruitment campaigns within competitive talent markets.
 </li>
 <li>
 Experience conducting candidate sourcing, screening, interviewing, assessment, offer management, and onboarding activities.
 </li>
 <li>
 Strong working knowledge of Applicant Tracking Systems (ATS) and recruitment technologies.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong stakeholder management and relationship-building skills.
 </li>
 <li>
 Excellent sourcing, networking, and candidate engagement capabilities.
 </li>
 <li>
 Ability to manage multiple requisitions and competing priorities in a fast-paced environment.
 </li>
 <li>
 Excellent communication, influencing, and negotiation skills.
 </li>
 <li>
 Strong organisational, planning, and time management skills.
 </li>
 <li>
 Sound candidate assessment and interview evaluation skills.
 </li>
 <li>
 High level of professionalism, confidentiality, and business acumen.
 </li>
 <li>
 Results-oriented with a proactive and solution-focused approach.
 </li>
 </ul>
 
 
 
</div>

Talent Acquisition Specialist

Confidential

<div>
 
 
 Recruitment Specialist
 
 
 
 
 
 
 We are seeking an experienced Recruitment Specialist to join our growing talent acquisition team. The ideal candidate will have a strong background in high-volume recruitment for Oil &amp; Gas EPC projects, with proven experience sourcing, attracting, and mobilizing large numbers of technical and non-technical professionals across complex engineering and construction projects.
 
 
 Candidates with previous experience working for a Manpower Consultancy, Recruitment Agency, or Workforce Solutions Provider supporting Oil &amp; Gas EPC clients will be highly preferred.
 
 
 
 
 
 
 
 WHO WE ARE
 
 
 
 
 Confidential brings 50+ years of experience in EPC and industrial infrastructure. With in-house fabrication, marine expertise, and multidisciplinary capability, we deliver projects with scale, confidence, and care.
 
 
 
 
 
 
 
 WHY JOIN US
 
 
 
 
 At Confidential, you&rsquo;ll work on large-scale energy, marine, and civil infrastructure projects. Join a business with deep technical roots, where your voice is heard, your impact is visible, and your career is part of a legacy of excellence.
 
 
 
 
 
 
 
 YOUR ROLE
 
 
 
 
 As our
 
 Recruitment Specialist,
 
 you will
 
 <ul>
 <li>
 Manage end-to-end recruitment activities for Oil &amp; Gas EPC projects.
 </li>
 <li>
 Develop and execute sourcing strategies to attract qualified engineering, construction, commissioning, and support personnel.
 </li>
 <li>
 Handle high-volume hiring campaigns while maintaining quality and timeline targets.
 </li>
 <li>
 Screen, interview, assess, and shortlist candidates for various project-based and permanent positions.
 </li>
 <li>
 Coordinate with project managers, hiring managers, and stakeholders to understand workforce requirements.
 </li>
 <li>
 Build and maintain talent pipelines for critical and hard-to-fill positions.
 </li>
 <li>
 Utilize recruitment databases, job portals, LinkedIn Recruiter, and networking channels to source candidates.
 </li>
 <li>
 Track recruitment metrics and prepare regular hiring reports.
 </li>
 <li>
 Ensure compliance with company policies and client-specific recruitment requirements.
 </li>
 <li>
 Support candidate mobilization, onboarding, and documentation processes when required.
 </li>
 </ul>
 
 
 
 
 
 
 WHAT WE&rsquo;RE LOOKING FOR
 
 
 
 
 
 
 
 
 Education / Certifications / Licenses
 
 
 <ul>
 <li>
 Bachelor's Degree in Human Resources, Business Administration, Psychology, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Proven experience managing high-volume recruitment campaigns for engineering, procurement, construction, commissioning, and maintenance projects.
 </li>
 <li>
 Strong understanding of EPC project organizational structures and key technical disciplines.
 </li>
 <li>
 Experience recruiting for positions such as:
 
 
 Project Managers, Construction Managers, Engineers (Mechanical, Civil, Electrical, Instrumentation, Process), QA/QC Personnel, HSE Professionals, Supervisors, Skilled Trades and Craft Workers
 
 
 </li>
 <li>
 Previous experience working with a
 
 Manpower Consultancy, Recruitment Agency, or Workforce Solutions Provider
 
 is highly desirable
 </li>
 <li>
 Strong knowledge of applicant tracking systems (ATS), LinkedIn Recruiter, and modern sourcing techniques.
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 <ul>
 <li>
 Gulf/Middle East recruitment experience.
 </li>
 <li>
 Experience supporting major EPC contractors and Oil &amp; Gas operators.
 </li>
 <li>
 Ability to work in a fast-paced, deadline-driven environment.
 </li>
 <li>
 Strong talent mapping and market intelligence capabilities.
 </li>
 <li>
 Experience in international sourcing and mobilization.
 </li>
 <li>
 Excellent communication, stakeholder management, and negotiation skills.
 </li>
 </ul>
 
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 <ul>
 <li>
 The chance to contribute to some of UAE&rsquo;s Oil and Gas EPC Mega projects.
 </li>
 <li>
 A collaborative, supportive environment that values innovation and excellence.
 </li>
 <li>
 Opportunities for professional growth and career progression.
 </li>
 <li>
 Competitive salary and benefits package.
 </li>
 </ul>
 
 
 
 
 
 Ready to be part of our team?
 
 
 
 If you&rsquo;re inspired by what you&rsquo;ve read and believe you&rsquo;re the right fit, we&rsquo;d love to hear from you.
 
 
 
 
 
 Join Confidential and play a pivotal role in shaping a high-performing team that drives our success.
 
 
 
 
 
 Apply today and be part of something excellent!
 
</div>

Recruitment Specialist

Etihad Airways

<div><div><div><div><h2 class="jobSectionHeader">Job Description</h2></div><div>
Join Etihad at an Exciting Time of Growth
As Etihad continues its ambitious growth journey, we are looking for an experienced Manager Recruitment - Engineering to lead recruitment delivery across one of the most critical areas of our business.
This is an opportunity for a recruitment leader with deep expertise in aviation engineering or technical recruitment who understands the unique challenges of attracting, assessing and securing highly skilled engineering talent. You will lead a team of recruiters responsible for both high-volume frontline engineering hiring and specialist technical positions, ensuring Etihad remains competitive in a highly sought-after talent market.
What You'll Be Responsible For<ul><li>
Leading and developing a high-performing Engineering recruitment team.</li><li>
Creating and executing bold recruitment strategies that support Etihad's engineering growth plans.</li><li>
Acting as a strategic talent advisor to senior engineering leaders and stakeholders.</li><li>
Developing innovative attraction campaigns and sourcing strategies to engage top engineering talent globally.</li><li>
Building sustainable talent pipelines across licensed engineers, maintenance, technical operations and specialist engineering disciplines.</li><li>
Driving assessment excellence, ensuring hiring decisions are robust, objective and aligned to business requirements.</li><li>
Leveraging market intelligence and competitor insights to strengthen hiring outcomes.</li><li>
Delivering exceptional service to both candidates and hiring managers while maintaining pace and quality of hire.</li><li>
Continuously improving recruitment processes, tools and ways of working to enhance performance and efficiency.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
What We're Looking For<ul><li>
Significant experience leading aviation engineering or engineering recruitment teams.</li><li>
Proven expertise recruiting for both high-volume frontline engineering roles and specialist technical positions.</li><li>
Deep understanding of engineering talent markets, sourcing strategies and technical assessment methodologies.</li><li>
Strong people leadership experience, with a track record of managing, coaching and developing recruiters.</li><li>
Ability to build credibility and influence at senior stakeholder level.</li><li>
Experience using data, market insights and innovation to drive recruitment performance.</li><li>
Strong understanding of candidate attraction, assessment and selection best practice.</li><li>
Degree educated with extensive experience within Talent Acquisition and recruitment leadership.</li></ul>
About You
You are a recognized subject matter expert in engineering recruitment with experience gained within an airline, MRO, aerospace organization or complex engineering environment. You combine strategic thinking with operational excellence, inspire high performance in your team and are passionate about finding innovative ways to attract and secure top engineering talent.
Join Etihad and play a key role in shaping the future engineering workforce that will power the next chapter of our growth.</div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div>
Recruitment Process
The recruitment process for this position will involve the following steps:<ul><li>
All applications will be reviewed by a human-member of our Recruitment Team</li><li>
Shortlisted applicants will be invited to completed a recorded video interview via our third-party platform HireVue. This interview will allow you to record your responses to a range of questions related to the position and will allow you to demonstrate your knowledge and experience in a way that just your CV alone would not be able to. It also ensures fairness for you and all candidates, as all of our shortlisted candidates are asked the same questions and assessed on their responses.</li><li>
After a review of completed video interviews, shortlisted candidates will be invited to an initial technical interview with the hiring manager.</li><li>
Finalists will be invited to a follow up meeting with additional members of the hiring team. This interview will include the completion of a job-related case study and presentation to the hiring team.</li><li>
All candidates will be notified as to the status of their application as soon as is possible.</li></ul><div></div>
Etihad Airways is more than the UAE&rsquo;s national airline - we&rsquo;re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our &ldquo;Journey 2030&rdquo; ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
Recruitment Fraud Alert 
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.</div></div></div></div>

Manager Recruitment - Engineering

New Century Education

<div>
 
 
 HR Specialist &ndash; Data Management
 
 
 
 
 About the Role
 
 
 
 We're looking for a detail-oriented
 
 HR Specialist
 
 to join our team, with a strong focus on
 
 HR data management
 
 . This role is critical to how our HR function operates: you'll own the accuracy, structure, and reliability of employee data that directly feeds our payroll process. You'll work extensively with Excel and Google Sheets, and light coding/scripting skills are a big plus for automating and streamlining our data workflows.
 
 
 This is a great fit for someone who enjoys precision work, is comfortable owning data end-to-end, and wants to bring more structure and automation to HR operations.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage and maintain accurate employee records across HR systems, Excel, and Google Sheets
 </li>
 <li>
 Perform data entry and data validation that directly feeds payroll processing
 </li>
 <li>
 Build and maintain spreadsheets using formulas, pivot tables, and data validation to reduce manual errors
 </li>
 <li>
 Identify opportunities to automate repetitive data tasks (e.g., using scripts, macros, or Google Apps Script)
 </li>
 <li>
 Audit HR data regularly for accuracy, consistency, and completeness
 </li>
 <li>
 Support HR reporting needs (headcount, turnover, compensation data, etc.)
 </li>
 <li>
 Ensure data confidentiality and compliance with data protection policies
 </li>
 <li>
 Collaborate with Payroll, Finance, and HR teams to ensure smooth data handoffs
 </li>
 </ul>
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 Proven experience in an HR, HR operations, or HR data/analyst role
 </li>
 <li>
 
 Strong Excel skills
 
 : comfortable with formulas (VLOOKUP/XLOOKUP, INDEX/MATCH, SUMIFS, pivot tables, conditional formatting, data validation)
 </li>
 <li>
 Solid working knowledge of
 
 Google Sheets
 
 (including sharing/permissions, Google Apps Script a plus)
 </li>
 <li>
 
 Basic coding/scripting ability
 
 &mdash; e.g., Python, VBA, or Google Apps Script &mdash; to automate repetitive tasks or clean/manipulate data
 </li>
 <li>
 High attention to detail and strong data accuracy standards, especially given payroll implications
 </li>
 <li>
 Understanding of core HR data concepts (employee records, compensation data, leave/attendance, etc.)
 </li>
 <li>
 Ability to handle sensitive/confidential information with discretion
 </li>
 <li>
 Strong organizational skills and ability to manage multiple data streams simultaneously
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience with
 
 Oracle Fusion HCM
 
 (or similar enterprise HRIS)
 </li>
 <li>
 Experience supporting or working closely with payroll processes
 </li>
 <li>
 Familiarity with data visualization tools (e.g., Power BI)
 </li>
 <li>
 Experience creating dashboards or automated reporting tools
 </li>
 </ul>
 
 
 What We're Looking For (Candidate Profile Summary)
 
 
 
 Someone who:
 
 <ul>
 <li>
 Thinks like a "data owner" &mdash; not just entering data, but questioning it, cleaning it, and improving how it's structured
 </li>
 <li>
 Is fluent in spreadsheet logic &mdash; able to build formulas and structures that reduce manual work and errors
 </li>
 <li>
 Has enough technical curiosity/coding exposure to automate where possible, even if not a "developer"
 </li>
 <li>
 Understands the weight of payroll-linked data &mdash; accuracy and timeliness are non-negotiable
 </li>
 <li>
 Is comfortable working cross-functionally with Payroll, Finance, and HR stakeholders
 </li>
 </ul>
</div>

HR Specialist - Data Management

PROPERTY SHOP INVESTMENT L.L.C

Company: Property Shop Investment (PSI) Location: Abu Dhabi, UAEWe are seeking an experienced and passionate Learning &amp; Development Specialist to drive employee growth and capability development across the organization. The successful candidate will identify training needs, design and deliver engaging learning programs, manage the Learning Management System (LMS), and develop innovative learning solutions that support business goals and employee performance.Key Responsibilities:<ul><li>Conduct training needs analysis and develop learning programs aligned with business objectives and career development pathways.</li><li>Design, develop, and deliver blended learning solutions, including technical, behavioral, leadership, and real estate training programs.</li><li>Manage the LMS, including course uploads, scheduling, assessments, reporting, analytics, and learner engagement.</li><li>Create learning assessments and measure training effectiveness to ensure continuous improvement and business impact.</li><li>Collaborate with department leaders to identify skill gaps and implement effective development initiatives.</li><li>Benchmark industry best practices and recommend innovative learning and talent development solutions.</li></ul>Requirements:<ul><li>Bachelor's Degree in Human Resources, Business Administration, or a related field.</li><li>At least 5 years of experience in Learning &amp; Development, Training, or Human Resources.</li><li>Strong knowledge of instructional design, training delivery, and learning evaluation methods.</li><li>Experience managing LMS platforms and training technologies.</li><li>Excellent communication, presentation, organizational, and stakeholder management skills.</li><li>Ability to develop creative, engaging, and results-driven learning programs.</li></ul>Application Question(s):<ul><li>Can you join immediately?</li></ul>Work Location: In person

Learning and Development Senior Specialist

Yokogawa

<div>Not just a job, but a career
Yokogawa, award winner for &lsquo;Best Asset Monitoring Technology&rsquo; and &lsquo;Best Digital Twin Technology&rsquo; at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team 
Our 18,000 employees work in over 60 countries with one corporate mission, to &quot;co-innovate tomorrow&quot;. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
RESPONSIBILITIES<ul><li>Leadership and Direction</li></ul>
Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.<ul><li>Customer Relationship Development / Prospecting</li></ul>
Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.<ul><li>Sales Opportunities Creation</li></ul>
Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.<ul><li>Sell Customer Propositions</li></ul>
Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.<ul><li>Promoting Customer Focus</li></ul>
Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.<ul><li>Customer Relationship Management (CRM) Data</li></ul>
Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities OR Ensure that team members maintain up-to-date customer relationship management data, identifying and resolving issues.<ul><li>Policy Development &amp; Implementation</li></ul>
Help develop procedures for an area of the organization, and monitor their implementation.<ul><li>Organizational Capability Building</li></ul>
Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.<ul><li>Functional Strategy Formation</li></ul>
Contribute to the formation of one or more elements of functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs.<ul><li>Business Planning</li></ul>
Contribute to the development of annual business plans; contribute with developing business cases for key activities/projects and with estimating the financial and human resources required to deliver performance targets.<ul><li>Budgeting</li></ul>
Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.<ul><li>Performance Management</li></ul>
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. OR Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.<ul><li>Operational Compliance</li></ul>
Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. OR Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
Behavioral Competencies<ul><li>Manages Complexity</li></ul>
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.<ul><li>Customer Focus</li></ul>
Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service.<ul><li>Instills Trust</li></ul>
Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.<ul><li>Collaborates</li></ul>
Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages &quot;us versus them&quot; thinking; shows appreciation for others' ideas and input.
Skills<ul><li>Planning and Organizing</li></ul>
Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.<ul><li>Action Planning</li></ul>
Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.<ul><li>Knows the Buying Influences</li></ul>
Uses comprehensive knowledge and skills to act independently while guiding and training others to accurately identify and understand the key buying influences pertaining to an opportunity.<ul><li>Adaptive Mindset</li></ul>
Works at an advanced level to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. Typically works independently and provides guidance.<ul><li>Builds Rapport</li></ul>
Uses comprehensive knowledge and skills to act independently while guiding and training others to quickly and effectively establish trust within the buying centers in the client&rsquo;s organization.<ul><li>Manages Buyer Indifference</li></ul>
Uses comprehensive knowledge and skills to act independently while guiding and training others to acknowledge and ask questions to understand the circumstances surrounding client indifference.<ul><li>Policy and procedures</li></ul>
Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.<ul><li>Understands Buying Influencer Needs</li></ul>
Uses comprehensive knowledge and skills to act independently while guiding and training others to quickly and accurately define the needs of the key buying influencers.<ul><li>Commercial Acumen</li></ul>
Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.<ul><li>Customer-Focused Approach</li></ul>
Works without supervision and provides technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.<ul><li>Initiates Compelling Sales Conversations</li></ul>
Works without supervision and provides technical guidance when required to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client.<ul><li>Policy and Regulation</li></ul>
Works without supervision and provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in area of expertise.<ul><li>Review and Reporting</li></ul>
Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports.<ul><li>Strategic Planning</li></ul>
Engages in strategic planning without supervision and provides technical guidance when required.<ul><li>Understands Issues/Motivations</li></ul>
Works without supervision and provides technical guidance when required to quickly identify and accurately articulate why a client does or does not want a change based on their business objectives and challenges.<ul><li>Negotiation</li></ul>
Uses comprehensive knowledge and skills to negotiate independently while providing guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.<ul><li>Project Management</li></ul>
Uses comprehensive knowledge and skills to work independently while guiding and training others on managing projects and/or programs within desired cost, time and quality parameters.<ul><li>Prospecting</li></ul>
Uses comprehensive knowledge and skills to act independently while guiding and training others to identify ideal potential clients.<ul><li>Qualifying</li></ul>
Uses comprehensive knowledge and skills to act independently while guiding and training others to spend the appropriate time for the size and potential of each opportunity.<ul><li>Questions Strategically</li></ul>
Uses comprehensive knowledge and skills to act independently while guiding and training others to uncover clients&rsquo; explicit needs and/or unforeseen opportunities and challenges.<ul><li>Workflow Management</li></ul>
Works at an advanced level to orient work in a workflow to plan, organize, and execute the steps it takes to achieve a goal to achieve higher efficiencies. Typically works independently and provides guidance.
Education
Bachelor's Degree or Equivalent Level
General Experience
Experience enables job holder to deal with the majority of situations and to advise others (Over 3 years to 6 years)
Managerial Experience
Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Over 3 years to 6 years)
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
Are you being referred to one of our roles? If so, ask your connection at Yokogawa 
about our Employee Referral process!</div>

UAE & Qatar Sales Manager

Explore 181+ Customer experience specialist in Abu Dhabi this August. Find roles across top companies and apply now to boost your career.