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customer experience specialist

Milele

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the main point of contact for customers, handling inquiries and requests both online (emails, social media, live chat) and offline (calls, in-person meetings).
 </li>
 <li>
 Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.
 </li>
 <li>
 Resolve customer issues promptly, professionally, and effectively, maintaining high satisfaction scores.
 </li>
 <li>
 Proactively follow up with customers to assess their experience and identify opportunities for service improvement.
 </li>
 <li>
 Maintain accurate and detailed records of customer interactions, transactions, and feedback in CRM systems.
 </li>
 <li>
 Work closely with sales, logistics, and operations teams to ensure timely updates and clear communication with customers.
 </li>
 <li>
 Develop strategies to strengthen existing relationships and encourage repeat business.
 </li>
 <li>
 Analyze customer feedback and present insights to management for continuous improvement initiatives.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: 2 to 3 years in customer service, client relations, or a similar role (experience in automotive, export, or logistics is a plus).
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong communication and interpersonal abilities.
 </li>
 <li>
 Problem-solving mindset with a customer-first approach.
 </li>
 <li>
 Proficiency in CRM tools and Microsoft Office Suite.
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively.
 
 </li>
 </ul>
 <li>
 Qualities:
 </li>
 <ul>
 <li>
 Professional, empathetic, and proactive attitude.
 </li>
 <li>
 Detail-oriented with strong organizational skills.
 </li>
 <li>
 Capable of building rapport and maintaining long-term professional relationships.
 
 
 </li>
 </ul>
 </ul>
</div>

Customer Experience Specialist

Eurofragance

<div>Why working at Eurofragance?
<ul><li>
In Eurofragance you will be part of the exciting world of smells and fragrances.</li>
<li>You will grow and learn in a company in constant growth and expansion.</li>
<li>You will have the opportunity to develop your career working with top professionals.</li>
<li>You will be part of a Global Company with Headquarters in Spain and subsidiaries in the UAE, Singapore, Mexico, Turkey, and India among others.
</li><li>You will feel you play a role in society thanks to our Corporate Social Responsibility policy and our commitment to the Environment, which we demonstrate on a day-to-day basis with actions such as the Volunteer Day.</li>
</ul>
We are Passion, Performance &amp; Entrepreneurship, we are Eurofragance!

MISSION:
As the Logistics &amp; Commercial Support Specialist, you will join our team based in Dubai with the mission to connect customer service with logistics execution in MEA. You&rsquo;ll ensure smooth deliveries, support customs and 3PL coordination, analyse operations data and drive improvements to elevate customer satisfaction across the region.

JOB DESCRIPTION
Operational Logistics &amp; Customer Service
<ul><li>
Handle order entry, delivery tracking, booking coordination with 3PL (Dubai)</li>
<li>Ensure timely and accurate customer communication</li>
<li>Solve daily logistics and service-related issues proactively</li>
</ul>
Customs &amp; Regulatory Coordination
<ul><li>
Act as main point of contact for customs authorities (example: SIRA, Intertek) mainly in UAE and KSA</li>
<li>Ensure shipments comply with import/export regulations and avoid delays</li>
<li>Anticipate or solve customs blockages, coordinating with relevant parties</li>
</ul>
Digitalization &amp; Process Optimization
<ul><li>
Serve as the SAP4HANA Logistics Key User in MEA</li>
<li>Work with customers/suppliers to simplify and digitalize delivery processes</li>
<li>Propose local solutions to improve logistics flows</li>
</ul>
Strategic Logistics Liaison
<ul><li>
Act as a key contact with the Global Logistics Manager in HQ to execute agreed strategies in the region</li>
<li>Participate in regional logistics performance reviews with sales and customers, driving action plans</li>
</ul>
Business Analysis &amp; Reporting
<ul><li>
Support the Regional CS &amp; Logistics Manager in preparing reports on Logistics performance and Cost analysis</li>
<li>Gather and organize operational KPIs to support decision-making</li>
<li>Order management analysis (MOQ, frequency of top codes, packaging, rounded qty)</li>
</ul>
WHAT DO WE OFFER?
<ul><li>
An attractive social benefits package.</li>
<li>Be part of a multidisciplinary team.</li>
<li>Be able to develop a career path in the fragrance industry within an outstanding and diversified team.</li>
<li>Understand the business activity of a chemical company specialized in Fragrances Design and Manufacturing.</li></ul></div>
 
<div>Requirements/Experience in:
<ul><li>
Order to Cash processes</li>
<li>Operational Analysis</li>
<li>International Trade and Customs</li>
<li>Warehouse and Logistics operations</li>
<li>Strong analytical skills and ability to interpret data.</li>
<li>Ability to work effectively in a fast-paced multi-cultural environment.</li>
</ul>
Qualifications:
<ul><li>
Bachelor's degree in any discipline or related field.</li>
<li>Minimum of 3 - 5 years of experience in customer service &amp; logistics operations, preferably in MEA.</li>
<li>Knowledge of digital marketing trends and best practices.</li>
<li>Detail-oriented with strong project management skills.</li>
<li>Ability to multitask and prioritize workload effectively.</li></ul></div>

Logistics & Customer Service Specialist MEA

Eurofragance SLU

<div>
 
 Why working at Eurofragance?
 
 
 
 <ul>
 <li>
 In Eurofragance you will be part of the exciting world of smells and fragrances.
 </li>
 <li>
 You will grow and learn in a company in constant growth and expansion.
 </li>
 <li>
 You will have the opportunity to develop your career working with top professionals.
 </li>
 <li>
 You will be part of a Global Company with Headquarters in Spain and subsidiaries in the UAE, Singapore, Mexico, Turkey, and India among others.
 </li>
 <li>
 You will feel you play a role in society thanks to our Corporate Social Responsibility policy and our commitment to the Environment, which we demonstrate on a day-to-day basis with actions such as the Volunteer Day.
 
 
 
 </li>
 </ul>
 We are Passion, Performance &amp; Entrepreneurship, we are Eurofragance!
 
 
 
 MISSION:
 
 
 
 As the Logistics &amp; Commercial Support Specialist, you will join our team based in Dubai with the mission to connect customer service with logistics execution in MEA. You&rsquo;ll ensure smooth deliveries, support customs and 3PL coordination, analyse operations data and drive improvements to elevate customer satisfaction across the region.
 
 
 
 Job Description
 
 
 
 
 Operational Logistics &amp; Customer Service
 
 
 
 <ul>
 <li>
 Handle order entry, delivery tracking, booking coordination with 3PL (Dubai)
 </li>
 <li>
 Ensure timely and accurate customer communication
 </li>
 <li>
 Solve daily logistics and service-related issues proactively
 
 
 
 </li>
 </ul>
 
 Customs &amp; Regulatory Coordination
 
 
 
 <ul>
 <li>
 Act as main point of contact for customs authorities (example: SIRA, Intertek) mainly in UAE and KSA
 </li>
 <li>
 Ensure shipments comply with import/export regulations and avoid delays
 </li>
 <li>
 Anticipate or solve customs blockages, coordinating with relevant parties
 
 
 
 </li>
 </ul>
 
 Digitalization &amp; Process Optimization
 
 
 
 <ul>
 <li>
 Serve as the SAP4HANA Logistics Key User in MEA
 </li>
 <li>
 Work with customers/suppliers to simplify and digitalize delivery processes
 </li>
 <li>
 Propose local solutions to improve logistics flows
 
 
 
 </li>
 </ul>
 
 Strategic Logistics Liaison
 
 
 
 <ul>
 <li>
 Act as a key contact with the Global Logistics Manager in HQ to execute agreed strategies in the region
 </li>
 <li>
 Participate in regional logistics performance reviews with sales and customers, driving action plans
 
 
 
 </li>
 </ul>
 
 Business Analysis &amp; Reporting
 
 
 
 <ul>
 <li>
 Support the Regional CS &amp; Logistics Manager in preparing reports on Logistics performance and Cost analysis
 </li>
 <li>
 Gather and organize operational KPIs to support decision-making
 </li>
 <li>
 Order management analysis (MOQ, frequency of top codes, packaging, rounded qty)
 
 
 
 </li>
 </ul>
 
 WHAT DO WE OFFER?
 
 
 
 <ul>
 <li>
 An attractive social benefits package.
 </li>
 <li>
 Be part of a multidisciplinary team.
 </li>
 <li>
 Be able to develop a career path in the fragrance industry within an outstanding and diversified team.
 </li>
 <li>
 Understand the business activity of a chemical company specialized in Fragrances Design and Manufacturing.
 
 
 
 </li>
 </ul>
 Requirements:
 
 
 Requirements/Experience in:
 
 
 <ul>
 <li>
 Order to Cash processes
 </li>
 <li>
 Operational Analysis
 </li>
 <li>
 International Trade and Customs
 </li>
 <li>
 Warehouse and Logistics operations
 </li>
 <li>
 Strong analytical skills and ability to interpret data.
 </li>
 <li>
 Ability to work effectively in a fast-paced multi-cultural environment.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in any discipline or related field.
 </li>
 <li>
 Minimum of 3 - 5 years of experience in customer service &amp; logistics operations, preferably in MEA.
 </li>
 <li>
 Knowledge of digital marketing trends and best practices.
 </li>
 <li>
 Detail-oriented with strong project management skills.
 </li>
 <li>
 Ability to multitask and prioritize workload effectively.
 </li>
 </ul>
</div>

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Client Advisor | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Client Advisor will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience Preferred, Fresh grads can apply
 </li>
 <li>
 Excellent Communication &amp; Customer Service Skills
 </li>
 <li>
 Fluent English
 </li>
 </ul>
 
 
</div>

Client Advisor

Gargash Group

<div>
 
 Job Purpose:
 
 
 
 
 
 The Product Expert ensures an exceptional customer experience by delivering in-depth knowledge of Mercedes-Benz vehicles, providing tailored demonstrations, and supporting customers throughout the delivery process. This role is key in bridging the technical and operational understanding of vehicles with the luxury experience expected from the Mercedes-Benz brand.
 
 
 
 
 
 Resposibilities:
 
 
 
 
 
 &bull; Conduct thorough and professional vehicle presentations, ensuring customers understand the features, technologies, and controls of their new vehicles.
 
 
 &bull; Provide hands-on demonstrations of key vehicle systems, including safety features, infotainment systems, and operational technologies.
 
 
 &bull; Welcome customers warmly upon vehicle delivery, addressing their questions or concerns to establish trust and rapport.
 
 
 &bull; Oversee the entire vehicle delivery process, ensuring a seamless and enjoyable experience for customers.
 
 
 &bull; Complete all paperwork and documentation related to vehicle deliveries accurately and in compliance with dealership and manufacturer guidelines.
 
 
 &bull; Conduct pre-delivery inspections to ensure vehicles are in pristine condition, coordinating with the service department as needed.
 
 
 &bull; Provide personalized assistance post-delivery, addressing inquiries, clarifications, or issues promptly and professionally.
 
 
 &bull; Serve as a point of contact for customers needing additional guidance on vehicle features or operations.
 
 
 &bull; Stay updated on the latest Mercedes-Benz vehicle models, features, and technologies.
 
 
 &bull; Participate in training programs to maintain in-depth technical knowledge and enhance presentation skills.
 
 
 &bull; Share knowledge with team members to ensure consistency in customer interactions and experiences.
 
 
 &bull; Collaborate with sales, service, and other departments to ensure smooth communication and a cohesive customer journey.
 
 
 &bull; Collect and document customer feedback on the delivery process, providing actionable insights to improve operations.
 
 
 &bull; Ensure compliance with Distributor Retail Standards and uphold company values in all interactions and decisions.
 
 
 &bull; Maintain a professional appearance that reflects the high standards of the Mercedes-Benz brand.
 
 
 &bull; Uphold company values throughout business practices and utilise sound judgment in decision making.
 
 
 &bull; Any other additional duties as may be required by management based on needs of the business.
 
 
 
 
 
 Requirements:
 
 
 
 
 
 Minimum 1&ndash;3 years of experience in a similar field, such as automotive product demonstration or delivery roles.
 
 
 &bull; High School Diploma required.
 
 
 &bull; Additional automotive training or certifications are a plus.
 
</div>

Product Expert - UAE National

Keolis

<div>The purpose of this position is to promote and improve customer service excellence, handle customers&rsquo; complaints and ensure a safe, secure and clean environment for customers and staff. 
MAIN RESPONSIBILITIES
<ul>
<li>Promoting and improving customer service excellence.</li>
<li>Conduct customer service satisfaction survey and analyse the needs and expectations of customers.</li>
<li>Cooperate with business partners.</li>
<li>Handle customers&rsquo; complaints.</li>
<li>Handle customers&rsquo; requirements and enquiries by telephone, fax and email.</li>
<li>Ensure a safe, secure and clean environment for customers and staff.</li>
<li>Ensure the company strategies and quality systems are followed.</li>
<li>Report and solve faults and problems according to company procedure.</li>
<li>Perform and carry out other duties as instructed / directed by the Assistant Manager Customer Experience and Planning &amp; Performance Manager.</li></ul> 


KEY SKILLS
<ul>
<li>Proficient in spoken and written English and or Arabic.</li>
<li>Active listening.</li>
<li>Attentive to details and able to multitask.</li>
<li>Good interpersonal and communications skills at all levels.</li></ul> 


EXPERIENCES
<ul>
<li>A minimum of 2 years of work experience in a relevant field.</li>
<li>Strong background in transport or services industry is highly preferable.</li></ul> 


EDUCATIONNAL QUALIFCATIONS
<ul>
<li>Ideally a degree or high diploma holder in any discipline.</li></ul></div>

Customer Service Representative

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. 
 
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. 
 
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. 
 
To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. 
About Devialet
Chalhoub Group have signed a new partnership with luxury tech brand Devialet. Headquartered in Paris, Devialet is on a mission to elevate sound to its rightful place in people's life, innovating across acoustics and purposeful design. Our expansion began with ADH, a revolutionary patented invention that would forever change high-end amplifiers. This hybrid technology seamlessly blends digital and analog to produce sound quality unlike anything previously experienced. At Devialet, each day is more electric than the last. That&rsquo;s what it means to be part of an incredible adventure with highly skilled, highly engaged, creative talents. Our engineers, designers, sales, marketing, manufacturing and operations teams are obsessively dedicated to inventing tomorrow so we can carry on delivering incomparable emotion to as many people as possible. Our flagship stores in London, Singapore, Berlin, New York City, Hong Kong and, of course, Paris, ensures the global presence of our revolutionary technology.
What you'll be doing
Devialet offers an opportunity to work with Chalhoub Group &ndash; the GCC&rsquo;s leading retailer in luxury and the most exciting Audio retailer brand worldwide, where new opportunities arise, and exciting experiences are often had. We are looking for a tech savvy candidate who delivers exceptional customer experience and can take our clients to Devialet&rsquo;s Universe to experience the true meaning of sound.<h5 class="jobSectionHeader">
Key Responsibilities</h5><ul>
<li>Provide an exceptional sales and advisory service to our customers, using your personal experience and know-how to develop sales and achieve Devialet's ambitions.</li>
<li>Share your high level of expertise on our products with our customers after in-house training</li>
<li>Build productive, trusting and long-term relationships with clients and fellow team members</li>
<li>Meet and exceed management set sales targets</li>
<li>Be knowledgeable and aware of market trends and competitors</li>
<li>Responsible for opening and/or closing the store</li>
<li>Ensure qualitative monitoring and updating of customer information, accordingly to the company tools (CRM), in order to retain actual customers and detect new high potential ones</li>
<li>Management of stocks, deliveries and shipments to clients (UK and global). Keep tracks of all goods movement or sales and implement inventory on weekly basis.</li>
<li>Ability to ensure excellent quality of daily reporting to Head Office</li>
<li>Educate or assist customers on set up and carry out occasional installations</li></ul> 
What you'll need to succeed
We are looking for candidates who come from a luxury retail background looking to be considered for a full-time Client Advisor role. You will combine an enthusiastic and authentic approach for our products and our brand but most importantly you will show genuine passion and knowledge of the audio industry. You will provide an impressive experience to every customer whilst building a loyal clientele. 
<ul>
<li>
Experience in a luxury customer-facing sales environment</li>
<li>Excellent understanding of sales principles and customer service practices
</li><li>Excellent communication skills and strong interpersonal skills + Excellent Storytelling</li>
<li>Proactivity and ability to foresee and adapt to challenges and problem-solving skills</li>
<li>Tech Savvy</li>
</ul>
What we can offer you 
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Client Advisor - Devialet, Dubai Mall (Luxury Tech)

Explore 6123+ Customer experience specialist in Dubai this September. Find roles across top companies and apply now to boost your career.

6123 customer experience specialist jobs IN Dubai

Customer Experience Specialist

Logistics & Customer Service Specialist MEA

Logistics & Customer Service Specialist MEA

Client Advisor

Product Expert - UAE National

Customer Service Representative

Client Advisor - Devialet, Dubai Mall (Luxury Tech)