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Confidential MEA

<div>
 
 Company Description
 
 
 
 The Shared Performance Centre is the heartbeat of a fast-growing, multinational group that has been driving innovation across logistics, technology, and finance for over 15 years. With a workforce of more than 2,000 talented professionals worldwide, the group has built its reputation on operational excellence, innovation, and thrives drive to deliver results across every business it touches.
 
 
 As the central hub of performance, the Shared Performance Centre will unify and elevate how we operate across all subsidiaries, bringing together data, strategy, and execution under one roof. It&rsquo;s where insight meets action, where financial precision fuels commercial success, and where technology accelerates growth.
 
 
 
 Role Overview
 
 
 
 to lead and manage the onboarding process for our new hires across our Africa and Dubai offices. This role will ensure a seamless and positive onboarding experience, helping new employees integrate into the company culture, understand their roles, and become productive team members quickly. Additionally, the specialist will support early-stage Learning &amp; Development (L&amp;D) initiatives to foster continuous growth and development. This role is instrumental in ensuring a positive and lasting first impression of our company for every new joiner.
 
 
 
 Responsible for:
 
 
 
 Onboarding &amp; Induction; Learning &amp; Development (L&amp;D) Support; Continuous Improvement
 
 
 
 Key Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in onboarding, HR coordination, or L&amp;D roles. Strong interpersonal and communication skills; ability to present confidently to groups. Excellent organizational skills with strong attention to detail. Proficiency in MS Office Suite (Word, Excel, PowerPoint) and HRIS systems. Ability to manage multiple onboarding schedules simultaneously across multiple regions. Experience working with culturally diverse teams and remote employees. Proactive, empathetic, and customer service-oriented mindset. Strong problem-solving abilities and adaptability to evolving needs.
 </li>
 </ul>
</div>

Onboarding Specialist

KOI Technologies

Position Title: Driver Events Specialist Department: Customer SuccessPosition Reports To: Customer Success ManagerJob Description:To ensure Driver Events run smoothly: drivers are using the app properly, there are no missing bookings, drivers are assigned on time, events are conducted in an orderly manner, and event check-ins are done promptlyJob Accountability:<ul><li>Driver Events, Engagement &amp; Support:</li><li>Serve as a point of contact for driver feedback, addressing concerns and relaying insights to management to improve driver experience.</li><li>Create communication materials, such as newsletters or training guides, to keep drivers informed and engaged.</li><li>Ensure that driver event performance consistently exceeds the 95% benchmark as per company standards.</li><li>Training &amp; Development:</li><li>Collaborate with the Operations and Sourcing team to organize Supplier/Driver training sessions focused on customer service and effective use of the KOI Chauffeur app and the Supplier Portal.</li><li>Provide hands-on training to drivers on navigating and utilizing the KOI Chauffeur app to ensure seamless operations.</li><li>Ensure all drivers are equipped with the knowledge and tools needed to deliver exceptional service to passengers.</li><li>App Usage Monitoring:</li><li>Monitor drivers&rsquo; accurate and consistent use of the KOI Chauffeur app, identifying areas for improvement or additional training.</li><li>Provide feedback and support to drivers to ensure compliance with app protocols and to optimize performance.</li><li>Report app-related issues or trends to the technology team for resolution or enhancement.</li><li>Cross-Functional Collaboration:</li><li>Work closely with Sourcing, Operations, and Strategic Partnerships teams to align driver training with company goals and brand standards.</li><li>Partner with the Operations and Sourcing teams to schedule training sessions that minimize disruptions to driver availability.</li><li>Data &amp; Reporting:</li><li>Track training attendance, driver feedback, app usage metrics, and program outcomes to measure success and identify areas for improvement.</li><li>Provide regular reports to leadership on driver performance metrics, app performance, and training impact.</li><li>Complaints and Reviews management.</li><li>Receive, log, and track all customer complaints shared by clients.</li><li>Investigate each case by reviewing dispatch logs, driver communication, and incident records.</li><li>Coordinate with Dispatch, Live Ops, and Suppliers to gather evidence (driver arrival times, GPS data, call logs).</li><li>Provide clear, professional responses to clients within the agreed SLA</li><li>Monitor daily customer reviews on all clients&rsquo; platforms</li><li>Investigate all reviews and log the outcome</li><li>Track review trends and share insights with Operations and Sourcing for supplier performance reviews.</li></ul>Competencies and Skills:&middot; Passionate about creating positive, inclusive, and engaging experiences for others.&middot; Strong problem-solving abilities with a proactive, solutions-oriented mindset.&middot; Team player who thrives in a fast-paced, dynamic environment.&middot; Experience in the transportation, logistics, or hospitality industry is a plus.&middot; Familiarity with mobile app training or monitoring is highly desirable.&middot; Ability to work flexible hours, including evenings and weekends, to accommodate training schedules.Essential Qualifications:&middot; Bachelor&rsquo;s Degree&middot; Basic MS OfficeThe abovementioned responsibilities are intended to provide guidelines and directions for your specific role within KOI. Please note that as the needs of the organization develop/change, it may be necessary to modify or amend the responsibilities listed.Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Please rate your proficiency in MS Office tools (Word, Excel, PowerPoint) on a scale of 1 to 10, where 1 = Beginner and 10 = Expert.</li><li>Have you managed customer complaints, reviews, or service issues in a professional setting?</li><li>Are you comfortable working in a fast-paced, dynamic environment where problem-solving and teamwork are essential?</li><li>Are you able to work flexible hours, including evenings and weekends, to accommodate training schedules?</li><li>What is your expected monthly salary (AED)?</li><li>Are you available to join immediately, or what is your current notice period? Please specify.</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Transportation / Logistics / Hospitality: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer Success-Driver Events Specialist / TravelTech & Mobility | Startup – Dubai

MAGRABi Retail Group

<div>
 
 
 JOB PURPOSE
 
 
 
 Deliver the ultimate customer service experience as per MAGRABi standards to create a positive relationship and retain the customers, through identifying the customer needs and advising the customer on the best products and services that meet and satisfy those needs.
 
 
 
 
 
 
 Qualifications And Experience
 
 
 
 A high school degree or equivalent, Diploma is a plus
 
 
 1-2 years of experience in retail, Optical expertise is a plus
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 Maintain MAGRABi standards by following the pre-set policies and procedures, such as but not limited to: dress code policies, floor attitude, sales policies, and code of conduct to maintain the company image.
 
 
 Identify the customer requirements through applying MAGRABi selling procedures, offering different products and services, and discussing different promotions to meet customer needs.
 
 
 Ensure the customer receives promises through close follow-up on customers&rsquo; requirements and requests with other stakeholders until the service is properly delivered.
 
 
 Shares the responsibility of stock accuracy and product safety, while reporting on issues and variances to contribute to more efficient stock control and maintenance.
 
 
 Handle the invoicing process over the system to adhere to MAGRABi selling standards and contribute to more efficient sales tracking and recording.
 
 
 Cooperate with team members to achieve overall store goals and enhance the customer experience to build long-term customer relations.
 
 
 Ensure meeting the set business plan targets on a monthly basis by monitoring his sales performance versus the target revenues and identifying areas of unsatisfactory performance to rectify.
 
 
 
 
 
 
 Competencies
 
 
 
 Customer service orientation
 
 
 Initiative &amp; Achievement Orientation
 
 
 Collaborating with Others
 
 
 Flexibility
 
</div>

Optician (Sales Associate)

<div>
 
 
 Role Purpose
 
 
 
 The
 
 People Specialist (Offboarding)
 
 is responsible for managing the full employee exit process in compliance with UAE labor laws and company policies. The role ensures smooth and professional offboarding experiences, accurate end-of-service settlements, and timely completion of all legal and internal requirements. This position plays a key role in maintaining compliance, safeguarding employer reputation, and supporting a positive employee experience at the exit stage.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage the
 
 end-to-end offboarding process
 
 , including resignations, terminations, retirements, and end-of-contract cases.
 </li>
 <li>
 Ensure full compliance with
 
 UAE Labor Law
 
 and GMG&rsquo;s internal policies for all exit formalities.
 </li>
 <li>
 Accurately calculate
 
 end-of-service benefits (EOSB)
 
 , final settlements, and other statutory entitlements.
 </li>
 <li>
 Coordinate with payroll, finance, IT, and other departments to ensure smooth and timely closure of employee accounts and benefits.
 </li>
 <li>
 Prepare and issue exit-related documents (e.g., clearance forms, service certificates, NOCs).
 </li>
 <li>
 Conduct exit formalities including exit interviews where applicable.
 </li>
 <li>
 Maintain up-to-date employee offboarding data and ensure records are processed accurately in
 
 HR systems
 
 .
 </li>
 <li>
 Work closely with PRO/Government Relations team to ensure
 
 visa cancellation and related formalities
 
 are completed within deadlines.
 </li>
 <li>
 Generate and present reports on attrition, exit trends, and offboarding compliance to support HR analytics.
 </li>
 <li>
 Support HR projects and initiatives related to employee experience, process optimization, and compliance improvements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 
 4&ndash;5 years of HR operations experience
 
 with a focus on offboarding and exit formalities in the UAE.
 </li>
 <li>
 Strong knowledge of
 
 UAE Labor Law
 
 , gratuity/end-of-service calculations, and statutory compliance.
 </li>
 <li>
 Hands-on experience with HR systems;
 
 SAP
 
 and
 
 SuccessFactors
 
 knowledge is an advantage.
 </li>
 <li>
 Strong attention to detail and accuracy in handling data and calculations.
 </li>
 <li>
 Excellent communication and interpersonal skills with the ability to handle sensitive matters professionally.
 </li>
 <li>
 Strong organizational and time management skills with the ability to manage multiple exits simultaneously.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 In-depth knowledge of UAE labor and immigration laws.
 </li>
 <li>
 Analytical and detail-oriented, especially with EOSB calculations.
 </li>
 <li>
 Strong problem-solving and process improvement mindset.
 </li>
 <li>
 Confidentiality and professionalism in handling employee information.
 </li>
 <li>
 Team player with cross-functional collaboration skills.
 </li>
 </ul>
 
 
</div>

People Specialist (Offboarding)

haus & haus

<div>
 
 haus &amp; haus are looking for a Customer Experience Consultant to join our team. The Customer Experience Consultant is responsible for providing continual feedback, supports clients by providing helpful information, and answering inquiries. This position is mainly, but not limited to, a telesales role focused on generating outbound and inbound leads while ensuring a high standard of customer experience.
 
 
 
 
 
 
 Role Requirements
 
 
 
 
 
 <ul>
 <li>
 Making outbound calls to former clients and prospects and driving NBA (next best action). This may be a meeting with a sales advisor or an email for more information.
 </li>
 <li>
 Generating promising leads for the outside sales team to pursue.
 </li>
 <li>
 Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
 </li>
 <li>
 Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
 </li>
 <li>
 Creating relationships with the Head of Department, providing feedback, receiving feedback and understanding priorities.
 </li>
 <li>
 Creating relationships with our sales brokers and understanding how your leads have contributed, and pick up any tips to help with your own sales calls.
 </li>
 <li>
 Keep accurate records and document customer interaction and outcomes into our CRM platform, Reapit
 </li>
 <li>
 Analyze statistics and compile accurate reports.
 </li>
 <li>
 Keep ahead of Dubai real estate market news and apply your knowledge where required.
 </li>
 <li>
 Maintain an orderly workflow according to priorities.
 </li>
 <li>
 Handling client's inquiries and leads through our CRM channels.
 </li>
 <li>
 Submitting calls and leads report to Customer Experience Manager.
 </li>
 <li>
 Meeting your KPI and performance metrics and tracking these over time.
 </li>
 <li>
 Brainstorming with the customer experience team for improvements.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times.
 </li>
 <li>
 Demonstrate active listening skills and exhibit confidence when communicating with clients.
 </li>
 <li>
 Responding promptly to client's enquiries.
 </li>
 <li>
 Communicating with clients through various channels.
 </li>
 <li>
 Keeping records of customer interactions, transactions, and comments.
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary.
 </li>
 <li>
 Providing feedback on the efficiency of the customer experience process.
 </li>
 <li>
 Ensure customer satisfaction and provide professional customer support.
 </li>
 <li>
 Excellent English communication skills, verbal and written.
 </li>
 <li>
 Strong interpersonal and phone call handling skills.
 </li>
 <li>
 Confident, articulate, and with professional speaking abilities.
 </li>
 </ul>
 
 
 
 
 
 What We Require
 
 
 
 
 
 <ul>
 <li>
 Experience in Dubai is essential.
 </li>
 <li>
 Experience and knowledge of the Dubai Real Estate market is preferred.
 </li>
 <li>
 Strong negotiation and consultative sales skills.
 </li>
 <li>
 Proven experience improving customer satisfaction.
 </li>
 <li>
 Excellent communication skills, with a high proficiency in English.
 </li>
 <li>
 Advanced troubleshooting and multi-tasking skills.
 </li>
 <li>
 The ability to follow scripts.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria, you could be the superstar we have been looking for!
 
 
 
 
 
 Apply now or email us at careers@hausandhaus.com
 
</div>

Customer Experience Consultant

<div>
 Who we are:
 
 
 GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.
 
 
 What you'll be doing:
 
 
 This role requires the incumbent to process employee separation seamlessly and with adherence to law of the land, company policies, accuracy of final settlement and giving the exiting employee an unhindered experience.
 
 
 Job Description:
 
 
 <ul>
 <li>
 Process employee separation requests from HR Business Partners (HRBP) within business timelines
 </li>
 <li>
 Preparing separation checklists on time and submitting to payroll for Final Settlement (FS) calculation
 </li>
 <li>
 Must have good knowledge of the UAE &amp; GCC labor laws to verify final settlement calculation
 </li>
 <li>
 Handle employee/ex-employee queries on FS and visa cancellation or any other requests/queries
 </li>
 <li>
 Ensuring employee passports are released post visa cancellation
 </li>
 <li>
 Preparing documentation for termination cases that arise out of an employee&rsquo;s medical unfitness, death or disability at work and coordinate with Insurance, Travel desk and HRBP teams for case closure
 </li>
 <li>
 Monitor and track employee&rsquo;s exit status for legal compliance
 </li>
 <li>
 Review the FS for accuracy of information and employee benefits computation
 </li>
 <li>
 Active participation in Employee services projects or any other HR team activity
 </li>
 <li>
 Process active employee&rsquo;s visa renewals in coordination with their respective Line Managers for their confirmation on employee&rsquo;s renewal approval
 </li>
 <li>
 Processing eligible employee&rsquo;s family benefit and visa for requests received from the employee
 </li>
 <li>
 Coordination with GR team for visa/labour card cancellation, updating absconding and status tracking
 </li>
 <li>
 Weekly update of exit trackers to the Team leader and preparing reports on MS Excel for dashboard, audit and other reporting requirements
 </li>
 <li>
 Maintain high levels of integrity of data and information with absolute confidentiality
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 2-5 years of relevant experience for People Specialist, preferably in GCC locations
 </li>
 <li>
 Experience with handling bulk employee data and updates in HR systems
 </li>
 <li>
 Have experience in working on robust HRMS systems &ndash; preferred experience in Success Factors or SAP S4 Hana
 
 
 </li>
 </ul>
 skills:
 
 
 <ul>
 <li>
 Eye for detail
 </li>
 <li>
 Working knowledge of Success Factors or SAP S4 Hana
 </li>
 <li>
 Auditing mindset on employee data
 </li>
 <li>
 Effective communicator
 
 
 </li>
 </ul>
 Why Join GMG?
 
 
 At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better &ndash; for our team, our consumers, and our communities.
 
 
 If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.
 
 
 What we offer
 
 
 <ul>
 <li>
 An opportunity to become part of diverse team with international exposure
 </li>
 <li>
 Comprehensive medical insurance for self
 </li>
 <li>
 Residency sponsorship and flight allowances for self
 </li>
 <li>
 Up to 30% discount in our premium retail sports brand stores
 </li>
 </ul>
</div>

People Specialist | Offboarding

Citadel Health Management & Consultancy

Citadel Health Management is pleased to invite applications from Emirati nationals (UAE Nationals) for the position of Customer Happiness Executive. This opportunity is ideal for a fresh graduate looking to begin a career in a professional and service-focused healthcare environment.Role Overview:The successful candidate will be responsible for delivering exceptional customer service, ensuring client satisfaction, and representing the company with professionalism and warmth.Requirements:UAE National (Emirati) &ndash; mandatoryFluency in Arabic and English (both written and spoken)Strong interpersonal and communication skillsPositive attitude and customer-oriented mindsetFresh graduate or up to 1 year of relevant experienceImmediate availability is highly preferredWe Offer:A supportive and professional working environmentOn-the-job training and career development opportunitiesCompetitive compensation in line with UAE labor lawJob Type: Full-timeApplication Question(s):<ul><li>Are you a UAE National?</li></ul>Language:<ul><li>Arabic and English Fluently (Preferred)</li></ul>

Customer Happiness Executive (UAE National)

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