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customer experience specialist

The Walt Disney Company

<div>
 
 About The Role &amp; Team
 
 
 
 We are looking for Customer Lifecycle Senior Specialist to join our Disney+ team in Dubai.
 
 
 This role will require you to be working 4 days a week in our office and 1 day from home.
 
 
 You&rsquo;ll join a team grounded in our Disney values &mdash; acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
 
 
 
 What You Will Do
 
 
 
 Retention Performance and KPI Ownership
 
 
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 Deliver and optimise core retention KPIs across MENA with a focus on churn and engagement, reinstates, reactivation, and lifetime value.
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 Analyse trading trends to understand why customers cancel, what brings them back, and how journey improvements influence outcomes.
 
 
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 Lifecycle Journey Design and Optimisation
 
 
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 Review and improve cancellation journeys, messaging, and save tactics in partnership with product and global lifecycle teams.
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 Develop insights from customer behavior data to recommend levers, tactics, and interventions that reduce churn.
 
 
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 Manage lifecycle triggers and journeys across cancellation, risk, and win back flows.
 
 
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 Test, Measure, Learn Framework
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 Build and manage the retention testing roadmap for MENA.
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 Define test priorities, align them with regional and global teams, and manage experiments across journeys, cohorts, and markets.
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 Translate test insights into actionable recommendations and measurable improvements.
 
 
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 </ul>
 Campaign Delivery and Cross Market Projects
 
 
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 Lead multi territory retention campaigns, including winback and feature led initiatives.
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 Coordinate with EMEA customer teams, US lifecycle teams, and product partners to ensure successful planning and delivery.
 
 
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 </ul>
 Reporting and Insight Development
 
 
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 Develop reporting dashboards and performance summaries that benchmark MENA outcomes against global and regional trends.
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 Present clear and actionable insights to senior stakeholders across trading, marketing, and product.
 
 
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 </ul>
 Stakeholder Partnership
 
 
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 Work closely with EMEA &amp; local counterparts across engagement, product creative, legal, brand marketing and other partners.
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 Contribute actively to discussions on feature roadmaps, customer flows, and content engagement strategies.
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 Build a strong understanding of competitor activity and international best practices in retention and engagement
 
 
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 Required Qualifications &amp; Skills
 
 
 
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 Minimum of five years of experience in customer management, lifecycle marketing, or retention within a subscription or streaming business.
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 Proven ability to deliver improvements in churn, reinstates, and net growth.
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 Experience building and running test and learn programmes using data and experimentation.
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 Comfortable working in cross functional and multi market environments.
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 Strong analytical ability with comfort working with large data sources.
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 Familiarity with local MENA market dynamics and cultural nuances. Arabic is an advantage but not required.
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 Excellent storytelling, writing, and messaging skills
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 Deep understanding of MENA cultural nuances, especially in KSA, UAE, and Egypt.
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 Comfortable managing ambiguity, balancing short-term needs with long-term strategic thinking.
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 Proven project management skills with attention to timelines and executional detail.
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 Collaborative and empathetic leadership style with high standards and accountability.
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 Analytical mindset with a clear understanding of metrics used to evaluate influencer and PR success.
 
 
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 </ul>
 The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
 
 
 We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.
</div>

Sr. Specialist, Customer Lifecycle, Disney+

Lamborghini Abu Dhabi & Dubai

<div>
 
 To personify the brand by delivering a premium experience, embodying its values, and enhancing visibility through events, social media, customer engagement, and brand representation. Acts as the bridge between the brand and target audience.
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 1. Customer Engagement &amp; Experience
 
 
 Act as the first point of contact during VIP events, test drives, and showroom visits including Customer showroom delivery experience.
 
 
 Deliver tailored brand storytelling and vehicle presentations.
 
 
 Escort VIP guests and clients during events, explaining brand heritage, craftsmanship, and innovation.
 
 
 2. Event Representation
 
 
 Represent the brand at corporate events, motor shows, exhibitions, and exclusive activations DXB-AUH.
 
 
 Coordinate with marketing/event teams to ensure smooth brand presence and execution.
 
 
 3. Content Creation &amp; Social Media
 
 
 Participate in photo/video shoots, interviews, and live events.
 
 
 Regularly co-create content aligned with brand image and guidelines.
 
 
 4. Brand Training &amp; Knowledge
 
 
 Maintain in-depth knowledge of the brand's current models, future launches, and unique selling points globally and locally.
 
 
 Attend internal product and soft skills training.
 
 
 5. Relationship Building
 
 
 Maintain a professional, luxury-level attitude with clients at all times.
 
 
 6. Reporting &amp; Feedback
 
 
 Submit reports on guest feedback, event impressions, and market trends to the line manager on a monthly basis.
 
 
 Assist the marketing team with insights from customer interactions.
 
 
 
 
 
 IDEAL PROFILE
 
 
 Experience: 2 - 5 years in luxury, hospitality, or automotive industries.
 
 
 Languages: Fluent English (Arabic is a plus).
 
 
 Skills: Exceptional communication, storytelling, presentation, and etiquette.
 
 
 Appearance: Well-groomed, elegant, aligns with luxury brand standards.
 
 
 Personality: Charismatic, confident, emotionally intelligent.
 
</div>

Brand Ambassador

BlackStone eIT

<div>BlackStone eIT is looking for an experienced Omnichannel &amp; Customer Experience (CX) Architect to lead our efforts in transforming customer interactions across all touchpoints. In this role, you will design and implement strategies that create seamless and personalized customer experiences, leveraging various channels and technologies. The ideal candidate will have a strong background in customer experience design, omnichannel strategies, and relevant technologies.
Key Responsibilities:<ul>
<li>Design and implement comprehensive omnichannel strategies to enhance customer engagement and satisfaction.</li>
<li>Analyze customer journeys and touchpoints to identify opportunities for improvement and innovation.</li>
<li>Collaborate with cross-functional teams, including marketing, sales, and IT, to ensure cohesive delivery of customer experiences across all channels.</li>
<li>Evaluate and recommend technologies and platforms to support omnichannel initiatives, including CRM systems, marketing automation, and analytics tools.</li>
<li>Lead the development of customer experience frameworks and guidelines that align with organizational goals.</li>
<li>Monitor and measure customer experience performance, providing insights and recommendations for continuous improvement.</li>
<li>Stay updated on industry trends and best practices in customer experience and omnichannel strategies.</li>
<li>Provide thought leadership and training to teams on omnichannel customer experience practices.</li>
</ul>Requirements<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field; Master&rsquo;s degree preferred.</li>
<li>8+ years of experience in customer experience design or omnichannel strategy.</li>
<li>Proven experience working with CRM systems (e.g., Salesforce, HubSpot) and customer engagement technologies.</li>
<li>Strong understanding of customer journey mapping and analytics.</li>
<li>Experience implementing omnichannel strategies in diverse business environments.</li>
<li>Exceptional analytical, problem-solving, and organizational skills.</li>
<li>Excellent communication and interpersonal skills for effective stakeholder engagement and collaboration.</li>
<li>Ability to manage multiple projects and prioritize tasks effectively.</li>
<li>Familiarity with agile methodologies and project management principles.</li>
<li>Experience in the technology sector or similar industries is a plus.</li></ul></div>

Omnichannel & Customer Experience (CX) Architect

Fit n Glam

PURPOSE OF THE ROLE:A CRM Manager is responsible for providing excellent customer service by leading and motivating the team.A should be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Be able to be delivering strategies to hit the targets and achieve the secondary revenue. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.KEY RESPONSIBILITIES<ul><li>Manage performance and develop employees</li><li>Train, mentor, coach and motivate the team to be successful in their role and maximize their potential.</li><li>Attend HOD and business meetings as required</li><li>Conducts individual Goal setting with CRM and ensure to achieve KPIs</li><li>Responsible to execute smooth membership administration processes</li><li>Delivers proactive and effective interactions with members for members retention</li><li>Ability to think strategically and to lead others</li><li>Take ownership of customer issues and follow problems through resolution on timely manner</li><li>Maintain open line of communication in any business related issues</li><li>Be supportive to all departments and CGM to deliver on business needs and strategies</li><li>Handles members complaints within the club and provide response and resolution within 48 hours maximum</li><li>Handle cancellation requests following correct cancellation protocol</li><li>Connects and negotiate with Retail suppliers</li><li>Ensure that Retail inventory is accurate</li><li>Works hand in hand with Team Leaders in achieving excellent team work</li><li>Develops high performing team. Conducts training to CRM</li><li>Develop service procedures, policies and standards</li><li>Maintain an orderly workflow according to priorities</li><li>Provides training and product knowledge to the team and train the new joiners</li><li>Conducts interview for potential Customer Service Executive</li><li>Supervise and facilitates every team member. Conducts weekly meeting and one on one basis</li><li>Executing Manager on Duty shift</li><li>Communicate with all department to convey members&rsquo; feedback and close all complaints raised on Freshdesk within 24 hours with strategic and futuristic approach with the ability to apply fast resolutions</li><li>Oversees club operations and retail on regular basis</li></ul>Job Type: Full-timePay: Up to AED8,000.00 per month

Member Experience Manager - (Customer Service) -Female

Ceenex Global LLC

We are Hiring!!!Position - Sr Business Analyst - Digital Customer ExperienceExperience - 8+ yearsSalary - Max 22000 AED (Negotiable) + benefitsJob Description:Core Activities Experience:Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and ReportingSkills, Tools, and Systems Experience:Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platformsExperience in Agile methodologiesRequirements Gathering &amp; AnalysisDigital Product SupportGuest Experience &amp; Journey MappingStakeholder Collaboration &amp; CommunicationsInsight, Reporting &amp; Continuous ImprovementAPPLY AS SOON AS POSSIBLE!Email- Jenita@ceenexglobal.comWhatsApp- 509491450Job Type: Full-timePay: AED20,000.00 - AED22,000.00 per month

Sr Business Analyst - Digital Customer Experience

ROTAI HEALTH LLC

We are looking for a highly experienced and results-driven E-Commerce Specialist with strong UAE marketplace experience. The ideal candidate will manage and grow our online presence across multiple platforms including marketplaces and direct websites.Mandatory Requirements<ul><li>Minimum 2+ years UAE experience in e-commerce</li><li>Hands-on experience managing:</li><li>Amazon</li><li>Noon</li><li>Shopify</li><li>WooCommerce</li><li>Strong understanding of marketplace dynamics, algorithms, and online sales growth</li><li>Proven track record of improving sales performance</li></ul>Applicants without UAE marketplace experience will not be considered.Key ResponsibilitiesMarketplace &amp; Website Management<ul><li>Manage daily operations across Amazon, Noon, Shopify, WooCommerce, and other major platforms</li><li>Ensure accurate product listings, pricing, and inventory synchronization</li><li>Maintain account health and compliance with platform policies</li><li>Handle seller support cases, reimbursements, and performance alerts</li></ul>Product Listing &amp; Optimization<ul><li>Create and optimize product listings (SEO titles, bullet points, descriptions, backend keywords)</li><li>Improve keyword rankings and organic visibility</li><li>Conduct competitor research and pricing analysis</li><li>Manage enhanced content and brand content where applicable</li></ul>Advertising &amp; Campaign Management<ul><li>Plan and manage Amazon Ads and marketplace promotions</li><li>Execute Noon campaigns and promotional strategies</li><li>Coordinate online discount campaigns and sales events</li><li>Monitor ROAS, ACoS, conversion rates, and traffic performance</li></ul>Sales &amp; Data Analysis<ul><li>Track daily, weekly, and monthly performance reports</li><li>Analyze sales trends, customer behavior, and product performance</li><li>Provide data-driven recommendations for growth</li><li>Identify new product launch opportunities</li></ul>Operations &amp; Coordination<ul><li>Oversee order processing and ensure timely fulfillment</li><li>Coordinate with warehouse for stock planning and replenishment</li><li>Manage returns, refunds, and customer issues</li><li>Maintain high seller ratings and customer satisfaction</li></ul>Cross-Functional Collaboration<ul><li>Work closely with marketing, warehouse, and customer service teams</li><li>Support website updates, banners, product uploads, and campaigns</li><li>Stay updated with platform policy changes and new features</li></ul>Skills &amp; Qualifications<ul><li>Strong knowledge of UAE e-commerce market</li><li>Advanced skills in MS Excel or Google Sheets</li><li>Experience with product SEO and keyword research tools</li><li>Strong analytical and problem-solving skills</li><li>Organized, detail-oriented, and able to work independently</li><li>Excellent communication skills</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>E-commerce Specialist: 1 year (Preferred)</li></ul>Work Location: In person

E-Commerce Executive (UAE Experience Required)

Atlantic Rent A Car LLC

Job OverviewAtlantic Motors FZCO is seeking a creative and results-driven Digital Marketing Specialist with strong knowledge of photography and content creation to join our growing team. The ideal candidate will be responsible for developing and executing digital marketing strategies to enhance our brand presence, drive customer engagement, and support sales growth across online platforms.Key Responsibilities<ul><li>Plan and implement digital marketing campaigns across social media, Google, and other digital channels</li><li>Manage and grow company social media accounts (Instagram, Facebook, LinkedIn, TikTok, etc.)</li><li>Create engaging marketing content including posts, reels, stories, and promotional materials</li><li>Conduct product and showroom photography to support marketing and advertising needs</li><li>Edit photos and videos using tools such as Adobe Photoshop, Lightroom, Canva, or similar</li><li>Monitor campaign performance and provide regular reports and insights</li><li>Coordinate with the sales team to promote vehicles, offers, and dealership campaigns</li></ul>Requirements &amp; Qualifications<ul><li>Proven experience as a Digital Marketing Specialist or similar role</li><li>Strong knowledge of social media marketing and paid advertising (Meta Ads, Google Ads)</li><li>Photography skills with the ability to capture and edit high-quality images</li><li>Proficiency in content creation and design tools (Canva, Adobe Suite, etc.)</li><li>Understanding of branding, customer engagement, and lead generation strategies</li><li>Excellent communication and organizational skills</li><li>Ability to work independently and meet deadlines</li></ul>Preferred Skills<ul><li>Experience in the automotive industry is an advantage</li><li>Video shooting and editing skills (Reels/Short-form content)</li></ul>How to ApplyInterested candidates may send their CV and portfolio to: careers@atlantic-cars.comJob Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per month

Digital Marketing Executive

Explore 3268+ Customer experience specialist in Dubai this February. Find roles across top companies and apply now to boost your career.