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customer experience specialist

BlackStone eIT

BlackStone eIT is seeking a detail-oriented and innovative Customer Journey Mapping Specialist to join our team. In this role, you will be responsible for analyzing customer interactions and experiences across various touchpoints to enhance overall satisfaction and retention. You will work closely with cross-functional teams to outline and optimize the customer journey, ensuring that client needs are met at every stage. Key Responsibilities <ul> <li>Conduct research to gather insights on customer behaviors, needs, and pain points throughout their journey with our products and services.</li> <li>Create detailed customer journey maps that visualize the various stages of the customer experience.</li> <li>Collaborate with product, marketing, and support teams to identify opportunities for improvement at each touchpoint.</li> <li>Analyze feedback from customers to refine and enhance the customer journey continuously.</li> <li>Utilize data analytics to track the effectiveness of implemented changes across the customer experience.</li> <li>Present findings and recommendations to stakeholders to drive strategic decisions and initiatives.</li> <li>Stay up-to-date on industry trends and best practices related to customer experience and journey mapping.</li> </ul>

Customer Journey Mapping

Nomod

Onboarding Specialist <div>
At Nomod we're looking for an Onboarding Specialist to join our team. You'll be on the frontline helping compliant merchants get up and running with Nomod as quickly as possible.
 
Read on to figure out whether this could be right up your alley!
</div>
<div>Full-time Remote</div>
 
 <div> <div>
 About the job We re looking for an Onboarding Specialist to join our team. The ideal candidate is a proactive problem solver, a quick yet analytical thinker, possesses great communication skills, and has focus on the customer experience.
</div> </div>
 <div> <div>
As an Onboarding Specialist, you will:
<ul>
<li> Be responsible for the fast and smooth onboarding of new merchants to the Nomod platform, carrying out KYC/KYB and account reviews </li>
<li> Be super responsive in assisting merchants who have queries about our onboarding process and documentation requirements, giving them a truly delightful experience </li>
<li> Onboard compliant merchants and help them get started charging their customers as quickly and efficiently as possible </li>
<li> Identify risky and non-compliant merchants using our internal framework, engage with merchants, via email, WhatsApp and voice, to gather additional information to allow us to form a clear picture of the activity taking place and the associated risks, and communicate our decision courteously and professionally </li>
<li> Manage the merchant onboarding pipeline in an organised and responsive manner, including handling multiple cases at various stages of progress simultaneously </li>
<li> Use your judgement to escalate unusual or challenging cases to team leads, providing appropriate input, and actioning the next steps </li>
<li> Proactively Investigate account verification behaviour, identify patterns, and help design, implement and refine processes to combat high risk and fraudulent accounts </li>
<li> Communicate with merchants to clearly update them on the status of their accounts, transactions and payouts, working closely with our Support and Growth team to ensure consistency in our messaging </li>
<li> Work with an agile, globally distributed team and be able to harness constructive feedback </li>
<li> Be proud of what you work on, whilst obsessing about the quality of what you produce </li>
<li> Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles </li>
<li> Ensure that everyone is blown away with their Nomod experience </li>
</ul>
You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!
 What we d like You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.
Having said that, we think an Onboarding Specialist should:
<ul>
<li> Be educated to at least degree level or equivalent </li>
<li> Have previous experience in a risk, operations or dispute management role, ideally in a financial services or merchant acquiring environment </li>
<li> Have exceptional written and verbal skills in English. If you re bi or trilingual in Arabic, Hindi or Urdu, that would be incredible </li>
<li> Have relentless focus on delivering a delightful experience to users </li>
<li> Have obsessive attention to detail while also being able to spot the bigger picture </li>
<li> Love diving deep into investigations based on a user s story utilising an array of tools </li>
<li> Be persistent, resilient and comfortable asking challenging questions in the face of pushback from users </li>
<li> Be comfortable making high value, and sometimes emotionally difficult decisions, often without perfect information </li>
<li> Have lots of energy, be proactive, think quickly and revel in solving problems that may require a slightly different approach each time </li>
<li> Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence </li>
<li> Chrome, Gmail, Google Docs, and similar web tools are second nature </li>
<li> Be creative, innovative, data driven, and have the ability to take on lots of responsibility, while orchestrating multiple deadlines and pushing for outcomes </li>
<li> Deliver no matter what it takes </li>
<li> Have the ability to thrive in a fully remote, distributed organisation </li>
<li> Be lots of fun to work with! </li>
</ul>
 Nice to haves 
<ul>
<li> Prior experience at a high growth startup or at an established fintech firm </li>
<li> Experience using data to build and refine risk and fraud tools </li>
<li> Fluency in other languages in addition to English </li>
<li> Experience working with a remote, global, multicultural team </li>
</ul>
 What you ll get As an Onboarding Specialist you will receive:
<ul>
<li> Your choice of equipment </li>
<li> Competitive pay </li>
<li> Access to our upcoming ESOP </li>
<li> Incredible co-workers (yep, really!) </li>
<li> A super nice, flexible, distributed work environment </li>
</ul>
</div> </div>
 <div> <div>
 Apply for the job Do you want to join our team as our new Onboarding Specialist? Then we'd love to hear about you!
</div> </div>
<div> Apply now </div>

Onboarding Specialist

Foodics

We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in UAE. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..
What Will You Do
<ul>
<li>Assist in scheduling installation appointments with clients and confirming that the site is ready for installation.</li>
<li>Support the coordination of backend on-site training requests.</li>
<li>Help schedule on-site technical visits, including normal and emergency cases, under supervision.</li>
<li>Assist in the onboarding process for customers for products.</li>
<li>Monitor assigned tasks and projects, ensuring services are delivered according to SLAs, with guidance from senior team members.</li>
<li>Conduct phone calls to educate customers about onboarding sequences.</li>
<li>Assist clients in setting up Foodics menus and inventory products.</li>
<li>Provide support in building customer menus, recipes, and inventory items.</li>
<li>Help with menu and inventory updates as needed.</li>
</ul>
What Are We Looking For
<ul>
<li>Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science</li>
<li>Working experience of at least 1 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies</li>
<li>Excellent problem-solving skills</li>
<li>Must have strong and excellent communication skills both written and oral</li>
<li>Fluent in English and Arabic is a must</li>
<li>Willing to travel from time to time within or outside Dubai and /or different cities in UAE</li>
<li>Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li>
<li>Must be flexible to work in a fast-paced and evolving environment</li>
</ul>

Customer Onboarding Specialist

Confidential MEA

<div>
 
 Company Description
 
 
 
 The Shared Performance Centre is the heartbeat of a fast-growing, multinational group that has been driving innovation across logistics, technology, and finance for over 15 years. With a workforce of more than 2,000 talented professionals worldwide, the group has built its reputation on operational excellence, innovation, and thrives drive to deliver results across every business it touches.
 
 
 As the central hub of performance, the Shared Performance Centre will unify and elevate how we operate across all subsidiaries, bringing together data, strategy, and execution under one roof. It&rsquo;s where insight meets action, where financial precision fuels commercial success, and where technology accelerates growth.
 
 
 
 Role Overview
 
 
 
 to lead and manage the onboarding process for our new hires across our Africa and Dubai offices. This role will ensure a seamless and positive onboarding experience, helping new employees integrate into the company culture, understand their roles, and become productive team members quickly. Additionally, the specialist will support early-stage Learning &amp; Development (L&amp;D) initiatives to foster continuous growth and development. This role is instrumental in ensuring a positive and lasting first impression of our company for every new joiner.
 
 
 
 Responsible for:
 
 
 
 Onboarding &amp; Induction; Learning &amp; Development (L&amp;D) Support; Continuous Improvement
 
 
 
 Key Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in onboarding, HR coordination, or L&amp;D roles. Strong interpersonal and communication skills; ability to present confidently to groups. Excellent organizational skills with strong attention to detail. Proficiency in MS Office Suite (Word, Excel, PowerPoint) and HRIS systems. Ability to manage multiple onboarding schedules simultaneously across multiple regions. Experience working with culturally diverse teams and remote employees. Proactive, empathetic, and customer service-oriented mindset. Strong problem-solving abilities and adaptability to evolving needs.
 </li>
 </ul>
</div>

Company DescriptionThe Shared Performance Centre is the heartbeat of a fast-growing, multinational group that has been driving innovation across logistics, technology, and finance for over 15 years. With a workforce of more than 2,000 talented professionals worldwide, the group has built its reputation on operational excellence, innovation, and thrives drive to deliver results across every business it touches.As the central hub of performance, the Shared Performance Centre will unify and elevate how we operate across all subsidiaries, bringing together data, strategy, and execution under one roof. It s where insight meets action, where financial precision fuels commercial success, and where technology accelerates growth.Role Overviewto lead and manage the onboarding process for our new hires across our Africa and Dubai offices. This role will ensure a seamless and positive onboarding experience, helping new employees integrate into the company culture, understand their roles, and become productive team members quickly. Additionally, the specialist will support early-stage Learning &amp; Development (L&amp;D) initiatives to foster continuous growth and development. This role is instrumental in ensuring a positive and lasting first impression of our company for every new joiner.Responsible for: Onboarding &amp; Induction; Learning &amp; Development (L&amp;D) Support; Continuous ImprovementKey Requirements 5+ years of experience in onboarding, HR coordination, or L&amp;D roles. Strong interpersonal and communication skills; ability to present confidently to groups. Excellent organizational skills with strong attention to detail. Proficiency in MS Office Suite (Word, Excel, PowerPoint) and HRIS systems. Ability to manage multiple onboarding schedules simultaneously across multiple regions. Experience working with culturally diverse teams and remote employees. Proactive, empathetic, and customer service-oriented mindset. Strong problem-solving abilities and adaptability to evolving needs.

IHG Hotels & Resorts

Job Title Guest Experience Specialist InterContinental Dubai Festival City Dubai, UAE Job Description Guest Experience Specialist InterContinental Dubai Festival City Dubai, UAE Role Summary InterContinental Dubai Festival City is looking for a Guest Experience Specialist to join its front office team. In this role, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and continues with personalized service throughout. You will handle check-ins, check-outs, reservations, guest inquiries, and service requests while acting as a trusted brand ambassador of the InterContinental standard of luxury. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Welcome guests warmly and ensure a seamless check-in and check-out process * Recognize and acknowledge IHG Rewards Club members and returning guests * Manage bookings, upsell services, and provide information to enhance guest stays * Handle cash and credit card transactions accurately * Record guest preferences, respond to requests, and resolve issues promptly * Act as a reliable contact for guests, assisting with billing inquiries, directions, and local recommendations * Ensure safety by following hotel security and incident reporting procedures * Maintain professional grooming and represent the InterContinental brand with pride * Stay updated on daily hotel events, activities, and promotions * Support colleagues with ad-hoc responsibilities when needed Ideal Profile * High school diploma required; college or university degree is an advantage * Minimum 2 years of front desk or guest service experience in a 5-star property * Proficiency in English; additional languages are an advantage * Strong communication and interpersonal skills with a guest-focused mindset * Literate, tech-savvy, with knowledge of Opera or similar reservation systems * Ability to multitask and remain calm under pressure * Flexible availability, including nights, weekends, and holidays * Team player with the ability to work independently when required

Guest Experience Specialist

DELANO

Role Overview: As a Guest Experience Specialist, you will be the heart of our luxury hotel, dedicated to creating unforgettable experiences for our discerning devotees. Your passion for hospitality and commitment to excellence will ensure that every devotee feels valued and cherished throughout their stay.

Key Responsibilities:

<ul>
 <li>Personalized Service: Greet and welcome discerning devotees with genuine warmth, ensuring a seamless check-in and check-out process. Tailor experiences based on individual preferences and needs.</li>
 <li>Concierge Support: Provide expert recommendations for local attractions, dining, and activities, crafting personalized itineraries that enhance the devotee experience.</li>
 <li>Feedback Management: Actively solicit feedback and address any concerns or issues promptly, ensuring that all devotees leave with a positive impression of our hotel.</li>
 <li>Collaboration: Work closely with various departments, including housekeeping, dining, and events, to ensure that all requests are fulfilled efficiently and to the highest standards.</li>
 <li>Event Coordination: Assist in the planning and execution of special events and celebrations, ensuring that every detail aligns with our luxury brand.</li>
</ul>

Explore 9260+ Customer experience specialist in Dubai this November. Find roles across top companies and apply now to boost your career.

9260 customer experience specialist jobs IN Dubai

Customer Journey Mapping

Onboarding Specialist

Customer Onboarding Specialist

Onboarding Specialist

Onboarding Specialist

Guest Experience Specialist

Guest Experience Specialist