sales engineer

sales associate

customer service representative Jobs in Dubai

customer service representative

ai specialist

brand management specialist Jobs in Dubai

brand management specialist

customer experience specialist

Smart Research System

Specialist &ndash; Customer Experience- Arabic Speaker OnlyOnly Haelthcare experience will be acceptedSpecialist &ndash; Customer Experience supports the execution of customer experience initiatives by managing feedback systems, data analysis, journey mapping, and reporting activities. The role focuses on gathering actionable insights from customers, tracking key metrics, and assisting in process improvement projects that enhance the overall laboratory experience.This position serves as the analytical and operational backbone of the CX function, ensuring continuous monitoring, documentation, and follow-through of improvement initiatives.Key Responsibilities:Assist in implementing customer experience initiatives across Lab.2- Coordinate with cross-functional teams (Operations, Logistics, IT, Marketing) to gather input and provide updates on CX-related tasks.3- Act as a point of contact for frontline staff on CX feedback and improvement initiatives.4- Support awareness campaigns and training efforts to embed a customer-first culture.5- Prepare weekly/monthly reports and dashboards on CX KPIs and share with the Manager.Qualification:Bachelor&rsquo;s degree in Healthcare Management, Business Administration, or a related field. DESIREDA Master&rsquo;s degree is preferredExperince Required:Required:3-5 years of experience in customer experience, data analysis, service quality, or patient engagement (healthcare/laboratory sector preferred).Pay: AED10,000.00 - AED12,000.00 per monthWork Location: In person

Customer Experience specialist- Arabic Speaker (Healthcare)

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. 
 
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. 
 
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul>
<li>You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
</li><li>Drive client relationships within an omni-channel approach
</li><li>Provide pre-buying feedback on products
</li><li>Drive eNPS through people experience initiatives and culture
</li><li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
</li><li>Ensure click and collect are conducted within SLAs (Service-level agreement)
</li><li>Ensure customer data is properly captured in adherence to marketing team requirements
</li><li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
</li><li>Support with in-store marketing events and activations
</li><li>Keep abreast of all brand social media activities and campaigns
</li><li>Drive sell-throughs within the store
</li><li>Support in-store CX initiatives
</li><li>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
</li></ul>What you'll need to succeed<ul>
<li>Strong English communication skills</li>
<li>This opportunity is for Emiratisation</li>
</ul>For general Fashion Consultant opportunities, please review the careers site for active vacancies
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Fashion Consultant - René Caovilla, Dubai Mall (Emiratisation)

Fashion Consultant - Berluti, Mall of the Emirates (Emiratisation / Part-Time)

Marli New York

<div>
 
 
 
 MAIN PURPOSE
 
 
 
 
 
 
 
 The Brand Ambassador partners with the Boutique Manager and assists other Brand Ambassadors in the execution of the plans and strategies for their store location. Brand Ambassadors support in-store functions in relation to people management and engagement, customer experience, and operational efficiency. They ensure maintaining excellence in all areas to meet MARLI&rsquo;s expectations of quality and authenticity.
 
 
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 
 
 
 
 Customer Experience &amp; Store Performance
 
 <ul>
 <li>
 You will be the Ambassador of MARLI through all the missions entrusted to you.
 </li>
 <li>
 Sharing a moment with your customer: deciphering for knowing and understanding, asking questions, watching, and listening.
 </li>
 <li>
 Creating an impression at MARLI and giving a warm and sincere welcome to all customers.
 </li>
 <li>
 Offering a suitable selection and helping the customer to make their decision: answering objections and identifying &ldquo;buy&rdquo; signals.
 </li>
 <li>
 Sharing the passion for a MARLI imbued with a culture of strong values and history, taking customers on an emotional journey to discover the world of MARLI.
 </li>
 <li>
 Personifying MARLI&rsquo;s values using established customs and a dress code.
 </li>
 <li>
 Contributing to the boutique&rsquo;s commercial development by finding new customers and retaining existing ones.
 </li>
 <li>
 Creating new opportunities after concluding a sale and developing your own customer portfolio.
 </li>
 <li>
 Integrating a collective history and taking part in the life of the boutique.
 </li>
 <li>
 Highly focused on driving consumer engagement, meeting/exceeding sales targets, and building MARLI brand awareness and knowledge.
 </li>
 <li>
 Contributing to attaining the boutique&rsquo;s collective targets by working in tandem with other sales staff.
 </li>
 <li>
 Contributing to customer feedback and different reports requested by MARLI&rsquo;s headquarters.
 </li>
 <li>
 Resolve customer issues in a timely manner.
 </li>
 <li>
 After-sales management liaising with International After-Sales Services.
 </li>
 </ul>
 
 
 
 
 Operational Excellence
 
 <ul>
 <li>
 Performs store opening and closing procedures in alignment with company standards.
 </li>
 <li>
 Regularly review the company&rsquo;s email and other communication tools to ensure applicable messages are shared with the Boutique Manager and to act on those messages in a timely manner.
 </li>
 <li>
 Participating actively in developing the customer database and MARLI&rsquo;s CRM tools by consulting and updating customer files.
 </li>
 <li>
 Cultivating your network, going even further by creating ties with intermediaries liable to enable us to discover new customers.
 </li>
 <li>
 Ensuring that security guidelines, cash-desk procedures, and stock management rules are applied.
 </li>
 <li>
 Depending on your development and attaining your objectives, you may also be given responsibilities in occasional missions such as:
 </li>
 </ul>
 
 &sect; Visual Merchandising: creating display windows and counters in collaboration with the Visual Merchandising team.
 
 
 &sect; Stock management: resupplying and servicing boxes in collaboration with Central Stock and other boutiques in the network.
 
 
 
 
 
 People Management &amp; Engagement
 
 <ul>
 <li>
 Support in training on standard operating procedures; ensure Junior Brand Ambassadors have the proper understanding of product and brand history.
 </li>
 <li>
 Coach and mentor Junior Brand Ambassadors to improve performance and develop key selling and operational skills that enhance customer experience.
 </li>
 <li>
 Actively participating in team meetings (suggestions, proposals) as well as in challenges, events, and occasional activities.
 </li>
 <li>
 Training via an In-Store Trainer role: passing on messages from the Training team to the rest of the sales team.
 </li>
 <li>
 Drive Employee Engagement through performance recognition and development.
 </li>
 </ul>
 
 
 
 
 Events
 
 <ul>
 <li>
 Inviting our customers and prospects to go even further into their immersion into MARLI by inviting them, as and when appropriate, to events and customer evenings organized by the MARLI.
 </li>
 <li>
 Support the conception of retail events for the cluster with attention to client development and new customer acquisition.
 </li>
 <li>
 Coordinate and support retail event executions by overseeing event logistics (invitations, gifts, guest lists, Reservations, travel) and holding day-to-day contact with external suppliers in partnership with PR Team.
 </li>
 <li>
 Coordinate (VIC) customer guest lists for events in collaboration with Boutique Sales Managers.
 </li>
 <li>
 Compile post-event purchase analysis
 </li>
 </ul>
 
 
 
 
 
 
 QUALIFICATIONS:
 
 
 
 <ul>
 <li>
 Graduate degree in Business Administration, International Management, or similar
 </li>
 <li>
 5+ years of experience in sales (luxury preferred)
 </li>
 </ul>
 
 
 
 
 
 
 TECHNICAL SKILLS / ABILITIES:
 
 
 
 <ul>
 <li>
 Comfortable with customer data analysis and interpretation
 </li>
 <li>
 Experience in sales and service delivery and building performance against targets
 </li>
 <li>
 Strong Knowledge of Inventory, Scheduling, and Replenishment
 </li>
 <li>
 Proficiency with MS Office software, including Word, Excel, and Outlook.
 </li>
 </ul>
 
 
 
 
 
 
 LANGUAGE SKILLS:
 
 
 
 <ul>
 <li>
 Fluent in Arabic and English (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 
 
 PERSONAL SKILLS:
 
 
 
 <ul>
 <li>
 The ability to inspire trust, integrity, fairness, and professionalism both with sales professionals and clients.
 </li>
 <li>
 Strong organization and prioritization skills.
 </li>
 <li>
 Excellent communication and analytical skills.
 </li>
 <li>
 Focused, target-oriented, and organized.
 </li>
 <li>
 Must be energetic, approachable, and have an outgoing attitude.
 </li>
 <li>
 Must display professionalism while representing the MARLI brand.
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Operational skills and a &ldquo;hands-on&rdquo; mentality.
 </li>
 <li>
 Ability to stand for long periods of time and flexible to work retail hours (standard, peak, and holiday)
 </li>
 <li>
 Well-groomed and demonstrate an attitude of professionalism, conscientiousness, and reliability.
 </li>
 <li>
 Flexibility to travel if necessary.
 </li>
 </ul>
</div>

Brand Ambassador (Sales)

هيئة الطرق والمواصلات

<div>أخصائي - ترخيص المركبات - (26001096)<div>
الوصف الوظيفي<div></div> 
Job Purpose
Execute vehicle licensing, customer experience, and project support activities by managing registrations, complaints, market research, SLAs, and benefits realization to achieve departmental priorities. Translate customer insights, marketing plans, and project outcomes into improved services that meet legislative and customer needs.
Roles and Responsibilities
Strategy<ul><li>Contribute to studies, research, and benchmarking on vehicle licensing services and activities to support development and maintain the Authority&rsquo;s distinguished and leading position.</li><li>Develop forward plans and roadmaps for projects service development and initiatives in line with departmental priorities and approved objectives.</li><li>Establish and develop new products and services that meet identified customer needs and comply with legislative and regulatory requirements.</li></ul>
Operations<ul><li>Perform research on market and customer segmentation to identify customer needs for vehicle licensing services and products.</li><li>Provide high-quality project management services for assigned initiatives in line with approved project management methodology, scope, timelines, and deliverables.</li><li>Provide change management and benefits realization reporting for assigned projects and initiatives in line with approved templates and requirements.</li><li>Prepare benefits realization reports after implementation of projects and initiatives, highlighting achieved outcomes against planned benefits.</li><li>Follow up corrective actions arising from Happiness Score and Mystery Shopper results with concerned sections until closure is documented.</li><li>Develop and implement marketing plans for Vehicle Licensing Department services in coordination with relevant sections and stakeholders.</li><li>Execute vehicle registration, inspection, and license issuance activities in line with approved laws, legislations, policies, standards, and specifications.</li><li>Handle and verify complaints related to vehicle licensing services by reviewing details, confirming information, and applying approved policies and procedures.</li><li>Handle and verify complaints related to examiners transparently and impartially, without discrimination between customer categories, and document actions taken.</li></ul>
Product / Process Improvement<ul><li>Monitor performance against agreed service level agreements and propose service-related adjustments to maintain required service levels.</li><li>Use insights from customer research, Happiness Score, Mystery Shopper, and complaint handling to support continuous improvement of vehicle licensing services and related marketing plans.</li></ul>
Physical Working Conditions<ul><li>Primarily office-based role with standard working hours, with regular customer and stakeholder interactions and occasional visits to service centers, events, or meetings related to projects and marketing activities.</li></ul><div> 
</div></div><div>
المؤهلات و المهارات<div></div> 
Job Qualifications &amp; Requirements<ul><li>
Bachelor&rsquo;s degree/ Master&rsquo;s Degree in Business Administration, Commerce, Marketing or Public Administration</li><li>
3+ years in case of Master's degree (5+ years in case of Bachelor's degree, 11+ years in case of Diploma)</li></ul>
Preferred: Certifications such as Project Management Professional (PMP) or CAPM, a recognized customer experience or service excellence<div> 
</div></div><div>
فئة الوظيفة: الإدارية</div><div>
جهة العمل: هيئة الطرق والمواصلات</div><div>
الإدارة: ترخيص المركبات</div><div>
المستوى التعليمي: بكالوريوس</div><div>
الجنسية المطلوبة: اماراتي</div><div>
الراتب الشهري: غير محدد</div><div>
طبيعة الدوام: دوام كامل</div><div>
تاريخ الإعلان: 15-04-2026</div><div>
تاريخ سحب الإعلان عن الوظيفة: 16-05-2026</div></div>

أخصائي - ترخيص المركبات

Spec Brite Group

Seniority: Lead / Senior Specialist (Execution-Focused)Reports to: General ManagerRole ObjectiveThe E-commerce Lead Specialist is a high-impact, technical execution role responsible for the end-to-end performance of Spec Brite Group&rsquo;s digital sales channels. You will be the primary &quot;architect&quot; of our online presence, responsible for converting high-end wellness technology into digital sales through expert listing optimization, data-driven marketing, and seamless operational management.Core Responsibilities:<ul><li>Marketplace Mastery (Amazon, Noon, &amp; Local Channels)</li><li>Listing Architecture: Build and maintain high-converting product detail pages (PDPs) for premium devices. This includes technical SEO copywriting, A+ Content (EBC) management, and professional image/video integration.</li><li>Algorithm Optimization: Master the &quot;Buy Box&quot; logic on Amazon and Noon; monitor competitor pricing, share of voice, and search rankings daily.</li><li>Account Health: Ensure 100% compliance with marketplace policies, manage seller ratings, and proactively resolve any listing suppressions or account flags.</li></ul><ul><li>D2C Website &amp; UX Optimization</li><li>Storefront Management: Lead the day-to-day operations of the official brand webstore (Shopify/Magento).</li><li>Conversion Rate Optimization (CRO): Implement A/B testing on landing pages to improve the &quot;add-to-cart&quot; journey for high-ticket items.</li><li>Technical SEO: Execute on-page and technical SEO strategies to ensure Spec Brite remains the top authority for relevant searches.</li></ul><ul><li>Performance Marketing Lead</li><li>Paid Media Execution: Design and manage PPC campaigns (Amazon Advertising, Google Shopping, and Meta Ads) specifically focused on ROAS (Return on Ad Spend).</li><li>Funnel Building: Create tailored landing pages and email automation flows for different customer segments (e.g., anti-aging, lymphatic drainage, skin texture).</li><li>Data Analytics: Move beyond basic reporting; provide deep-dive insights using GA4 and marketplace analytics to pivot strategies weekly based on performance.</li></ul><ul><li>Inventory &amp; Technical Operations</li><li>Stock Orchestration: Forecast demand for international shipments to prevent stock-outs of high-demand devices.</li><li>Fulfillment Oversight: Coordinate with the logistics team to ensure FBA (Fulfillment by Amazon) and Noon-now shipments are processed accurately and on time.</li><li>Tech Stack Management: Manage integrations between the website, CRM, and inventory management systems.</li></ul><ul><li>Premium Customer Journey</li><li>Value-Added Content: Work with the product team to ensure clinical trial data and &quot;How-To&quot; guides are accessible to customers post-purchase.</li><li>Review Management: Implement automated and manual strategies to generate high-quality, verified customer reviews and video testimonials.</li></ul>Specialist Requirements:<ul><li>Proven Track Record: 4+ years of hands-on experience in E-commerce, specifically in the UAE/GCC market.</li><li>Platform Expert: Advanced certification in Amazon Advertising or Google Ads is highly preferred.</li><li>Premium Brand Experience: Previous experience selling high-ticket items (Beauty Tech, Electronics, or Medical Devices) where &quot;education-based selling&quot; is required.</li><li>Analytical Mindset: Expert proficiency in performance tracking.</li><li>Agility: A &quot;lead specialist&quot; mindset&mdash;someone who can build the strategy at 9 AM and fix a website bug or upload a CSV at 10 AM.</li></ul>KPIs for Success<ul><li>Monthly Gross Merchandise Value (GMV) growth across all platforms.</li><li>Targeted ROAS on paid media spend.</li><li>Conversion Rate (CR) benchmarks per product category.</li><li>Marketplace Account Health Score (Maintained at &quot;Healthy/Excellent&quot;).</li></ul>Job Type: Full-timeWork Location: In person

E-commerce Lead Specialist

Electra Bicycle Company

Marketplace Specialist (Amazon &amp; Noon) &ndash; 5+ Years ExperienceElectra Bicycles Dubai, UAEWe are looking for an experienced Marketplace Specialist to take full ownership of our online sales channels on Amazon and Noon.This is a performance-driven role for someone who can actively grow revenue, optimize operations, and scale marketplace performance.Key Responsibilities:<ul><li>Manage and grow Amazon &amp; Noon seller accounts</li><li>Create and optimize product listings (SEO, images, content)</li><li>Plan and execute PPC campaigns (Amazon Ads / Noon Ads)</li><li>Monitor pricing, competitors, and market trends</li><li>Manage stock and coordinate with logistics team</li><li>Handle account health, customer feedback, and performance metrics</li><li>Analyze sales data and provide actionable insights</li></ul>Requirements:<ul><li>Minimum 5 years experience managing Amazon and/or Noon accounts</li><li>Proven track record of increasing sales and improving performance</li><li>Strong knowledge of marketplace SEO and PPC advertising</li><li>Experience with tools, analytics, and reporting</li><li>Ability to work independently and take ownership</li><li>UAE/GCC marketplace experience preferred</li></ul>Salary &amp; Benefits:<ul><li>Salary + performance-based bonuses</li><li>Growth opportunities within a fast-growing retail company</li><li>Dynamic and flexible working environment</li></ul>Job Type: Full-timeWork Location: In person

Marketplace Specialist

Explore 3344+ Customer experience specialist in Dubai this April. Find roles across top companies and apply now to boost your career.