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Sephora

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Fragrance Expert
</div><div><h3 class="jobSectionHeader">Profile
</h3>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East]. We connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions : 
Client experience
<ul><li>Welcome, listen to, understand, shape and satisfy client needs, exceeding their expectations.
</li><li>Apply Sephora Attitude with the use of digital tools to enhance the client&rsquo;s experience.
</li><li>Use knowledge, skills, and tools available in store to create addictive and unforgettable experience while increasing the average basket sale.
</li><li>As a Fragrance Specialist, ensure that every customer is approached and assisted, ensuring increases sales and customer loyalty.
</li><li>Ensure the client&rsquo;s satisfaction, even in difficult situations, turning to the management team when necessary.
</li>Introduce and increase complimentary services to the client and assist to uplift the average basket. 
<li>
</li></ul>Education &amp; Demonstration
<ul><li>Assist and guide clients on the most appropriate range of products and techniques to use, according to their needs.
</li><li>Support training of the team and share product and brand knowledge and any specific fragrance demonstrations or storytelling in line with store management.
</li><li>Pro-actively communicate with store management on training opportunities.
</li><li>Coach and develop the team in all aspects of retail (selling techniques, products selection, trends, clients&rsquo; education through in class training.
</li><li>Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
</li><li>Demonstrate elevated service/selling skills to deliver high level services while educating the client.
</li><li>Manage consultation time effectively, build relationship and share tips to elevate the client&rsquo;s experience.
</li><li>Ensure effective implementation of fragrance tours / events with feedback to management.
</li><li>Support instore monthly animation.
</li>Communicate high selling and low selling references. 
<li>
</li></ul>Sales
<ul><li>Use the Sephora Attitude &amp; selling techniques to build and maximize each client&rsquo;s basket.
</li><li>You will be a motivational team player and deliver agreed sales KPI&rsquo;s.
</li><li>Excellent customer service skills and a commercial mind.
</li><li>Contribute to achieve store Monthly turnover, Fragrance and Niche MS.
</li>Highly contribute towards the store engraving Target. 
<li>
</li></ul>Operations
<ul><li>Apply store policies and procedures. Support store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards.
</li><li>Using visual merchandising experience, your role is required to support the implementation of seasonal campaigns and ensure that the shop floor and back of house areas remain at a high standard at all times.
</li><li>Assist your store in all departments where necessary (cash, operations other axis).
</li><li>Contribute to the overall store&rsquo;s image through cleanliness and product restocking.
</li><li>Minimise stock loss.
</li>Communicate tester requirement on a monthly basis to the management and follow up. 
<li>
</li></ul>Know How 
Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at Sephora University or in store and by connecting and actively using our digital training platform (360 learning). 
Relationships 
Internal Relationships
Store team (Store Manager/Director, Supervisor, Beauty Consultants), Area Manager, HR &amp; Training team. 
<ul><li>
</li></ul>External Relationships
Clients, Brand Promoters. Brand Trainers, Security and Cleaning team. 
<ul><li>
</li></ul>Do not hesitate to apply if you have&hellip; or if you are &hellip;
Experience
<ul><li>Proven successful sales and services in store.
</li><li>Minimum 2 to 3 years experience in Sephora (in the role of Beauty Consultant).
</li></ul>Languages
<ul><li>English &ndash; minimum intermediate level for OGCC.
</li><li>Arabic is a plus for OGCC.
</li></ul>Competencies
<ul><li>Strong selling techniques.
</li><li>Good communication skills.
</li><li>Training &amp; coaching ability on product and retail services.
</li>Punctual and innovative. 
<li>
</li></ul>Here, you will find:
<ul><li>Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
</li><li>Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead
</li><li>Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference 
</li></ul>Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">SEPHORA
 
MAISON
 
</h2><div>Sephora&rsquo;s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
 
The House provides a superior selection of quality products and always keeps pace with the latest trends.
 
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
 
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
 
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.</div></div></div></div></div></div></div>

Fragrance Expert

Shamal LLC

<div>Overview:
<div>
Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate. Our portfolio spans Lifestyle &amp; Entertainment, Destinations, Real Estate, Hospitality, and F&amp;B, including Skydive Dubai, Deep Dive Dubai, XDubai, Dubai Harbour, Kite Beach and more.</div><div> 
As Shamal Holding continues to grow, we&rsquo;re in search of a Manager &ndash; Customer Experience (CX). In this role, you will focus on turning CX (Customer Experience) priorities into practical outcomes by managing insight, supporting journey design, embedding customer-centric behaviours and standards and tracking delivery across assets. You will work closely with cross-functional teams to build shared customer-first ways of working and ensuring that customer insight is translated into clear actions that deliver exceptional experiences. This role is responsible for hands-on delivery of CX initiatives across assigned assets, working closely with asset teams, functional partners and CX leadership to turn insight into action.</div>
Responsibilities:

CX Delivery, Standards &amp; Ways of Working<ul><li>
Deliver assigned CX initiatives and workstreams in line with the agreed CX roadmap.</li><li>
Embed CX standards, behaviours and customer-first ways of working across assets.</li><li>
Act as a point of contact for CX champions and asset teams on practical CX delivery.</li><li>
Coordinate cross-functional input to support delivery and resolve dependencies.</li><li>
Track progress, risks and outcomes across assigned initiatives.</li><li>
Support linking CX improvements to commercial and operational outcomes.</li></ul>
 Voice of Customer &amp; Insight Management<ul><li>
Manage the day-to-day operation of Voice of Customer activities.</li><li>
Coordinate feedback capture across surveys, always-on channels and frontline inputs.</li><li>
Analyse customer feedback, verbatims and sentiment to identify themes, drivers and experience gaps.</li><li>
Prepare insight summaries and recommendations to support prioritisation and decision-making.</li><li>
Support adoption and effective use of CX dashboards and insight tools across assets.</li></ul><div>
Journey Mapping &amp; Experience Design</div><ul><li>
Lead delivery of journey mapping and experience design activity for assigned journeys or assets.</li><li>
Identify moments that matter, friction points and opportunities to improve ease, clarity and emotion.</li><li>
Support development of journey maps, service and experience standards, experience playbooks and guidance.</li><li>
Work with operational teams to validate feasibility and support piloting of improvements.</li><li>
Ensure alignment between physical and digital customer touchpoints across the end-to-end journey.</li></ul><div>
Measurement, Reporting &amp; Governance Support</div><ul><li>
Maintain CX trackers, dashboards and action logs for assigned workstreams.</li><li>
Support CX forums, reviews and working sessions through clear reporting and analysis.</li><li>
Track delivery of agreed actions, ensuring ownership and follow-through.</li><li>
Identify recurring issues, trends or risks and escalate with evidence-based recommendations.</li><li>
Support definition and evolution of CX standards and service design principles.</li></ul><div>
Continuous Improvement &amp; Recovery</div><ul><li>
Coordinate test-and-learn activity to improve priority journeys and touchpoints.</li><li>
Support structured root-cause analysis for recurring issues and complaints.</li><li>
Track the impact of improvements on customer outcomes and experience metrics.</li><li>
Capture examples of effective improvements to support consistency and replication.</li></ul><div>
What Success Looks Like</div><ul><li>
Customer insight is clearly linked to actions and measurable improvements.</li><li>
Priority journeys show measurable improvement in ease, clarity and recovery.</li><li>
CX initiatives are delivered on time with clear ownership and outcomes.</li><li>
Teams understand how CX standards apply to their day-to-day work.</li><li>
CX activity is visible, structured and embedded into operational routines.</li></ul><div>
Required Competencies</div><ul><li>
VoC &amp; Insight Translation: hands-on experience managing customer feedback, verbatims and sentiment to identify experience drivers and convert insight into clear, prioritised actions that influence decision-making and improvement activity.</li><li>
Journey Mapping &amp; Experience Improvement: practical experience delivering journey mapping and experience design with a focus on moments that matter, friction points and applying outputs to real service, process or digital improvements.</li><li>
CX Measurement &amp; Performance Tracking: experience using CX metrics, dashboards and trackers to monitor performance, highlight risks and demonstrate the impact of improvements on customer outcomes.</li><li>
Continuous Improvement &amp; Recovery: experience supporting test-and-learn activity, recovery and structured root-cause analysis to reduce recurring issues, complaints and failure demand.</li><li>
Delivery &amp; Stakeholder Coordination: proven ability to work across teams and priorities to drive delivery, maintain momentum and ensure agreed actions are owned, implemented and followed through.</li></ul><div>
Personal Attributes</div><ul><li>
Practical and delivery-focused, with strong organisation and follow-through.</li><li>
Customer-curious and improvement-minded, motivated by solving real customer and operational problems.</li><li>
Comfortable working across teams and priorities, able to coordinate input and progress without formal authority.</li><li>
Confident translating insight into action, turning data and feedback into clear, practical improvements.</li><li>
Trusted, dependable and consistent, recognised for calm execution and seeing actions through to completion.</li></ul>
Qualifications:
<ul><li>Required: Bachelor's degree in a relevant field.</li><li>
Desirable: Certified Customer Experience Professional (CCXP) certification.</li><li>
3-5+ years&rsquo; experience in CX, service design, insight or operational transformation.</li><li>
Hands-on experience delivering end-to-end CX transformation projects.</li><li>
Strong coordination and stakeholder engagement skills.</li><li>
Exposure to CX dashboards, scorecards or VoC platforms.</li><li>
Experience supporting service standards or operational delivery.</li><li>
Experience in multi-asset or destination-led environments (e.g. real estate, hospitality, retail) is desirable.</li></ul><div></div> 
For more information about Shamal, please visit our LinkedIn page: https://www.linkedin.com/company/shamalholding/ 
Note:
<div>Due to a high influx of profiles, only shortlisted candidates will be contacted.</div></div>

Manager – Customer Experience (CX)

BlackStone eIT

<div>BlackStone eIT is looking for an experienced Omnichannel &amp; Customer Experience (CX) Architect to lead our efforts in transforming customer interactions across all touchpoints. In this role, you will design and implement strategies that create seamless and personalized customer experiences, leveraging various channels and technologies. The ideal candidate will have a strong background in customer experience design, omnichannel strategies, and relevant technologies.
Key Responsibilities:<ul>
<li>Design and implement comprehensive omnichannel strategies to enhance customer engagement and satisfaction.</li>
<li>Analyze customer journeys and touchpoints to identify opportunities for improvement and innovation.</li>
<li>Collaborate with cross-functional teams, including marketing, sales, and IT, to ensure cohesive delivery of customer experiences across all channels.</li>
<li>Evaluate and recommend technologies and platforms to support omnichannel initiatives, including CRM systems, marketing automation, and analytics tools.</li>
<li>Lead the development of customer experience frameworks and guidelines that align with organizational goals.</li>
<li>Monitor and measure customer experience performance, providing insights and recommendations for continuous improvement.</li>
<li>Stay updated on industry trends and best practices in customer experience and omnichannel strategies.</li>
<li>Provide thought leadership and training to teams on omnichannel customer experience practices.</li> 
</ul> 
 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field; Master&rsquo;s degree preferred.</li><li>
8+ years of experience in customer experience design or omnichannel strategy.</li><li>
Proven experience working with CRM systems (e.g., Salesforce, HubSpot) and customer engagement technologies.</li><li>
Strong understanding of customer journey mapping and analytics.</li><li>
Experience implementing omnichannel strategies in diverse business environments.</li><li>
Exceptional analytical, problem-solving, and organizational skills.</li><li>
Excellent communication and interpersonal skills for effective stakeholder engagement and collaboration.</li><li>
Ability to manage multiple projects and prioritize tasks effectively.</li><li>
Familiarity with agile methodologies and project management principles.</li><li>
Experience in the technology sector or similar industries is a plus.</li></ul></div>

Omnichannel & Customer Experience (CX) Architect

DICETEK LLC

<div>Designs seamless customer journeys integrating voice and digital touchpoints.
<ul><li>Map and redesign customer journeys
</li><li>Define omnichannel engagement strategy
</li><li>Integrate CRM with call center systems
</li><li>Implement self-service (chatbots, IVR optimization)
</li><li>Define CX metrics (NPS, CSAT, CES)
</li><li>8+ years in CX and digital transformation</li></ul></div>

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171576
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 <ul>
 <li>
 BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission &ldquo;Technological Innovations for a Better Life&rdquo;, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it&rsquo;s about building trust, delivering experiences, and representing a brand that is redefining mobility.
 
 
 </li>
 </ul>
 
 What you will do:
 
 
 
 <ul>
 <li>
 Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing (Net Promoter Score) NPS.
 </li>
 <li>
 Support sales team to: Achieve monthly unit sale targets by taking the customer on a structured &ldquo;one offer&rdquo; journey and achieve the set Trade-ins.
 </li>
 <li>
 Vehicle preparation according to BYD standards.
 </li>
 <li>
 Handover vehicles to customers in a customer focused and tailored manner.
 </li>
 <li>
 Welcome all showroom visitors.
 </li>
 <li>
 Lead management (Tel/Web/Walk-in enquiries)
 </li>
 <li>
 Capture customer data (test drive, Emirates ID, email address, etc.).
 </li>
 <li>
 Achieve 100% of the mandatory required training as per Al-Futtaim and OEM requirements.
 </li>
 <li>
 Ensure knowledge of competition activities to be able to counter customer arguments.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 <ul>
 <li>
 - Premium or luxury customer service experience
 </li>
 <li>
 - Communication skills
 </li>
 <li>
 - Timely resolution
 </li>
 <li>
 - Proficient in Microsoft Office
 
 
 </li>
 </ul>
 
 About the Team:
 
 
 
 <ul>
 <li>
 Reporting to the Sales Manager and will work closely with the Sales team and the broader internal and external stakeholders.
 
 
 </li>
 </ul>
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 2-3 years experience premium or luxury automotive retail industry and interacting with high-end customers
 </li>
 <li>
 Communication and customer experience
 </li>
 <li>
 Proficient in English, Arabic advantageous
 </li>
 <li>
 Valid UAE driver&rsquo;s license
 
 
 </li>
 </ul>
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as Electric Vehicles. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Handover Specialist | Al-Futtaim Automotive | BYD

Omorfia Group

<div>
 
 
 Job Objective: For Aveda-Salon Development Partner
 
 
 
 
 Salary Range - AED 15-18k
 
 
 
 
 
 
 To drive sales growth and brand presence of AVEDA in the UAE salon market by developing strong relationships with salons, promoting AVEDA products and services, and supporting salon education and business development initiatives.
 
 
 
 
 
 
 Minimum Qualifications &amp; Requirements:
 
 
 
 
 
 
 
 Education &amp; Certification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Marketing, or related field preferred.
 </li>
 <li>
 Training or certification in AVEDA Salon Development Programs is highly desirable.
 </li>
 <li>
 Knowledge of AVEDA products, services, and brand philosophy.
 </li>
 </ul>
 
 
 Sales &amp; Business Development Experience
 
 
 <ul>
 <li>
 Proven track record in B2B sales, preferably in beauty, wellness, or salon products.
 </li>
 <li>
 Experience working with salons, spas, or professional beauty distributors.
 </li>
 <li>
 Ability to achieve and exceed sales targets and KPIs.
 </li>
 <li>
 Knowledge of UAE salon market trends, customer segments, and regulatory requirements.
 </li>
 </ul>
 
 
 Technical &amp; Product Knowledge
 
 
 <ul>
 <li>
 Understanding of haircare, skincare, and wellness products.
 </li>
 <li>
 Ability to train salon staff and conduct product demonstrations.
 </li>
 <li>
 Familiarity with salon operations and retail strategies.
 </li>
 </ul>
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Strong relationship-building capabilities with salon owners and managers.
 </li>
 <li>
 Self-motivated, target-driven, and capable of working independently.
 </li>
 <li>
 Professional appearance and demeanour, aligned with AVEDA&rsquo;s brand values.
 </li>
 </ul>
 
 
 Other Requirements
 
 
 <ul>
 <li>
 Fluent in Arabic &amp; English; knowledge of other language is plus.
 </li>
 <li>
 Willingness to travel across the UAE regularly.
 </li>
 <li>
 Valid UAE driver&rsquo;s license is preferred.
 </li>
 <li>
 Understanding and commitment to AVEDA&rsquo;s sustainability and wellness principles.
 </li>
 </ul>
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Drive sales growth of AVEDA products in assigned UAE territory.
 </li>
 <li>
 Develop and maintain strong relationships with salon owners, managers, and stylists.
 </li>
 <li>
 Conduct product training, demonstrations, and business development sessions at partner salons.
 </li>
 <li>
 Monitor market trends and competitor activity, providing actionable insights.
 </li>
 <li>
 Support marketing campaigns, events, and promotions to enhance brand presence.
 </li>
 <li>
 Report regularly on sales performance, client feedback, and market opportunities.
 </li>
 </ul>
 
 
</div>

Aveda-Salon Development Partner

OceanAir Travels

We are looking for a skilled and passionate Barista - Coffee Specialist to join our team and craft exceptional coffee experiences for our customers.Responsibilities:<ul><li>Prepare and serve high-quality coffee, espresso, and specialty beverages.</li><li>Ensure cleanliness and organization of the coffee station and equipment.</li><li>Assist customers with menu selections and provide product knowledge.</li><li>Monitor inventory and maintain sufficient stock of coffee supplies.</li><li>Deliver friendly, efficient service to enhance customer satisfaction and loyalty.</li></ul>Requirements:<ul><li>Previous experience as a barista or in a related role.</li><li>Expertise in coffee preparation techniques and use of equipment.</li><li>Strong communication and customer service skills.</li></ul>Benefits:<ul><li>Employment Visa</li><li>Medical Insurance</li><li>Accommodation</li><li>Transportation</li><li>Food provided</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthApplication Question(s):<ul><li>What's your nationality?</li><li>What's your Visa Status &amp; Expiry Date?</li><li>How many years of experience do you have as a Barista / Coffee Specialist?</li></ul>

Barista - Coffe Specialist

Explore 4188+ Customer experience specialist in Dubai this March. Find roles across top companies and apply now to boost your career.

4188 customer experience specialist jobs In Dubai

Fragrance Expert

Manager – Customer Experience (CX)

Omnichannel & Customer Experience (CX) Architect

Omnichannel & Customer Experience (CX) Architect

Handover Specialist | Al-Futtaim Automotive | BYD

Aveda-Salon Development Partner

Barista - Coffe Specialist