customer service representative Jobs in Dubai

customer service representative

customer experience consultant Jobs in Dubai

customer experience consultant

customer experience manager Jobs in Dubai

customer experience manager

customer success manager

e-commerce specialist

customer experience specialist

Robinson & Co (Singapore) Pte Ltd

A leading retail company in Dubai is seeking a Customer Service Associate to ensure exceptional service delivery. The role entails managing inventory, operating the cash register, and providing customer satisfaction through upselling and cross-selling. Candidates should have experience in customer-facing roles and effective communication skills. Join our dynamic team to enhance the shopping experience for our customers.

Retail Customer Experience & Sales Specialist

B&S Group

<div>Company Description 
This is B&amp;S
B&amp;S exists to make premium consumer goods available to everyone, anywhere. We believe that getting access to consumer products that bring joy and comfort into everyday lives, should be easy around the globe.
Are you curious about who we are as an employer and our thoughts on diversity and inclusion? Click here to find more information! 
Job Description 
We are looking for a Customer Care Specialist to provide exceptional support to both customers and the Sales team. This role ensures smooth order processing, addresses customer inquiries, maintains accurate records, and facilitates timely logistics and fulfillment. The position contributes to enhancing customer satisfaction and operational efficiency.
Key Responsibilities<ul><li>
Assist the Sales department with relevant tasks and responsibilities to ensure smooth operations.</li><li>
Stay updated on the B&amp;S ERP system by attending regular training and refresher sessions.</li><li>
Process new orders and returns accurately and efficiently according to company procedures ensuring accuracy and efficiency.</li><li>
Act as the first point of contact for customers, providing professional and courteous assistance.</li><li>
Address customer inquiries, concerns, and feedback in a prompt and effective manner, ensuring a positive outcome for each interaction.</li><li>
Keep accurate records of customer interactions, transactions, and communications.</li><li>
Work closely with cross-functional teams, escalating complex issues, when necessary, to ensure timely resolution and effective communication.</li><li>
Provide operations and logistics expertise in the Fulfillment.</li><li>
Ability to excel in a fast-paced environment while managing multiple tasks simultaneously.</li><li>
Ensure that shipping and export documents are completed and sent on time. Provide additional support to the Customer Care team in processing orders and ensuring all necessary documentation is provided until the customer receives their shipment.</li></ul>
Key Deliverables<ul><li>
Timely Order Processing: Ensure all new orders and returns are processed accurately and within the required timeframes.</li><li>
Customer Satisfaction: Maintain high levels of customer satisfaction by addressing inquiries and resolving issues efficiently and professionally.</li><li>
Accurate Documentation: Ensure that shipping, export, and customer-related documentation are completed and delivered on time without errors.</li><li>
ERP System Compliance: Achieve proficiency in the B&amp;S ERP system, ensuring accurate and timely data entry with minimal discrepancies.</li><li>
Cross-Department Collaboration: Successfully collaborate with the Sales, Supplier Order Mgt., Logistics, and Customer Care teams to resolve complex issues in a timely manner.</li><li>
Record Management: Maintain thorough and accurate records of all customer interactions, orders, and feedback to facilitate smooth operations.</li><li>
Logistics Support: Provide consistent support to the logistics team to ensure efficient fulfillment and timely delivery of products to customers.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in business administration, business management, or a related field.</li><li>
Demonstratable experience in sales support administration or similar is a must.</li><li>
Excellent written and verbal communication skills, as well as customer service skills.</li><li>
Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant software tools.</li><li>
Flexibility and adaptability to handle changes in order priorities, logistics, and customer needs.</li></ul> 

Additional Information 
We offer you<ul><li>
Competitive salary fitting with your experience, along with discretionary annual performance-based bonus</li><li>
Company sponsored visa along with health insurance</li><li>
Leave benefits as per UAE labour law</li><li>
Annual return air-ticket to your home country</li><li>
Opportunity for professional growth and development</li><li>
Dynamic and collaborative work environment</li><li>
Being a part of leading International trading company with global presence</li></ul></div>

Customer Care Specialist

Tesla

<div>What to Expect<div>
Our Service Advisors coordinate a seamless service experience for our customers. They are our front line and brand ambassadors, supporting Tesla&rsquo;s mission. We&rsquo;ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
We offer<ul><li>
A dynamic, safe, and fast-paced environment where inclusion, learning and collaboration are key to success,</li><li>
The chance to work with innovative technology and advanced tools and software,</li><li>
Ongoing training and development to help you grow your skills and career,</li><li>
A competitive compensation and benefits package including Tesla shares.</li></ul></div> 

What You'll Do<div><ul><li>
Communicate: Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. You will manage minor escalations and difficult conversations, liaise with relevant internal teams, and solve problems,</li><li>
Coordinate: Organize customer appointments both digitally and physically in the Service Center. Act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit. Additionally, you will ensure all health and safety regulations and procedures are adhered to, for both employees and customers,</li><li>
Collaborate: By partnering across teams and departments you aim to ensure consistency in our customer experience, by meeting and exceeding individual KPIs and by helping your team,</li><li>
Innovate: As a team, you will be trusted to continuously create, identify, and implement improvements to the customer experience.</li></ul></div> 

What You'll Bring<div><ul><li>
Customer-centric above all: You act with the customer in mind. You have a solid background within customer service, and you will improve the team&rsquo;s ability to deliver an excellent customer experience. You are an excellent problem solver,</li><li>
A dynamic and skilled multi-tasker: You prioritize your time and tasks efficiently and deliver on time. You are energetic, highly organized, and proactive. You thrive in a fast-paced, ever-changing environment, while maintaining attention to detail,</li><li>
Eager to learn: We expect you to have an understanding knowledge in car repairs and technologies and to be eager to continuously develop your knowledge on service operations and vehicle systems,</li><li>
An excellent communicator: You communicate clearly and respectfully in English, act as a Tesla ambassador through digital channels, phone and face-to-face,</li><li>
Flexible team player: You like collaborating closely with different kinds of people and can establish and maintain strong working relationships with all internal stakeholders. You can work in shifts to support your team,</li><li>
Safe to drive: We require you to hold a full GCC valid driver&rsquo;s license.</li></ul></div> 
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

Service Advisor - Dubai

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. 
 
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. 
 
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. 
 
To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. 
What you'll be doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul>
<li>
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews</li>
<li>Drive client relationships within an omni-channel approach</li>
<li>Provide pre-buying feedback on products</li>
<li>Drive eNPS through people experience initiatives and culture</li>
<li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)</li>
<li>Ensure click and collect are conducted within SLAs (Service-level agreement)</li>
<li>Ensure customer data is properly captured in adherence to marketing team requirements</li>
<li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..</li>
<li>Support with in-store marketing events and activations</li>
<li>Keep abreast of all brand social media activities and campaigns</li>
<li>Drive sell-throughs within the store</li>
<li>Support in-store CX initiatives</li>
<li>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store</li>
</ul>
What you'll need to succeed<ul>
<li>
Strong English communication skills</li>
<li>Strong understanding of retail and clientelling</li>
<li>Database and CRM</li>
<li>Understanding of luxury, personalized customer service A-Z</li>
<li>Very well versed with KPIs and achieving high targets</li>
<li>Passion for Versace and an understanding of the brand, origin etc.</li>
</ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Fashion Consultant - Versace, Dubai Mall

haus & haus

<div>
 
 haus &amp; haus are looking for a Customer Experience Consultant to join our team! The Customer Experience Consultant is responsible for providing continual feedback, supports clients by providing helpful information, and answering inquiries. This position is mainly, but not limited to, a telesales role focused on generating outbound and inbound leads while ensuring a high standard of customer experience.
 
 
 
 
 
 
 Role Requirements
 
 
 
 
 
 <ul>
 <li>
 Making outbound calls to former clients and prospects and driving NBA (next best action). This may be a meeting with a sales advisor or an email for more information.
 </li>
 <li>
 Generating promising leads for the outside sales team to pursue.
 </li>
 <li>
 Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
 </li>
 <li>
 Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
 </li>
 <li>
 Creating relationships with the Head of Department, providing feedback, receiving feedback and understanding priorities.
 </li>
 <li>
 Creating relationships with our sales brokers and understanding how your leads have contributed, and pick up any tips to help with your own sales calls.
 </li>
 <li>
 Keep accurate records and document customer interaction and outcomes into our CRM platform and Reapit.
 </li>
 <li>
 Analyze statistics and compile accurate reports.
 </li>
 <li>
 Keep ahead of Dubai real estate market news and apply your knowledge where required.
 </li>
 <li>
 Maintain an orderly workflow according to priorities.
 </li>
 <li>
 Handling client's inquiries and leads through our CRM channels.
 </li>
 <li>
 Submitting calls and leads report to Customer Experience Manager.
 </li>
 <li>
 Meeting your KPI and performance metrics and tracking these over time.
 </li>
 <li>
 Brainstorming with the customer experience team for improvements.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times.
 </li>
 <li>
 Demonstrate active listening skills and exhibit confidence when communicating with clients.
 </li>
 <li>
 Responding promptly to client's enquiries.
 </li>
 <li>
 Communicating with clients through various channels.
 </li>
 <li>
 Keeping records of customer interactions, transactions, and comments.
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary.
 </li>
 <li>
 Providing feedback on the efficiency of the customer experience process.
 </li>
 <li>
 Ensure customer satisfaction and provide professional customer support.
 </li>
 <li>
 Excellent English communication skills, verbal and written.
 </li>
 <li>
 Strong interpersonal and phone call handling skills.
 </li>
 <li>
 Confident, articulate, and with professional speaking abilities.
 </li>
 </ul>
 
 
 
 
 
 What We Require
 
 
 
 
 
 <ul>
 <li>
 Experience in Dubai is essential.
 </li>
 <li>
 Experience and knowledge of the Dubai Real Estate market is preferred.
 </li>
 <li>
 Strong negotiation and consultative sales skills.
 </li>
 <li>
 Proven experience improving customer satisfaction.
 </li>
 <li>
 Excellent communication skills, with a high proficiency in English.
 </li>
 <li>
 Advanced troubleshooting and multi-tasking skills.
 </li>
 <li>
 The ability to follow scripts.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria, you could be the superstar we have been looking for!
 
 
 
 
 
 Apply now or email us at francesca.d@hausandhaus.com
 
</div>

Customer Experience Consultant

<div>INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. 
 
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. 
 
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. 
 
To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. 
What you'll be doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul>
<li>
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews</li>
<li>Drive client relationships within an omni-channel approach</li>
<li>Provide pre-buying feedback on products</li>
<li>Drive eNPS through people experience initiatives and culture</li>
<li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)</li>
<li>Ensure click and collect are conducted within SLAs (Service-level agreement)</li>
<li>Ensure customer data is properly captured in adherence to marketing team requirements</li>
<li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..</li>
<li>Support with in-store marketing events and activations</li>
<li>Keep abreast of all brand social media activities and campaigns</li>
<li>Drive sell-throughs within the store</li>
<li>Support in-store CX initiatives</li>
<li>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store</li>
</ul>
What you'll need to succeed<ul>
<li>
Strong English communication skills</li>
<li>Russian language skills would be a plus</li>
</ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Fashion Consultant - Farm Rio, Galeries Lafayette

SARA Group

At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're ready to bring your creative energy and marketing expertise to a place that values authenticity, then this opportunity is for you.We're looking for a Customer Experience Manager to lead the creation of our customer experience function from the ground up. This is a rare opportunity to architect the systems, processes, and insights that will shape how we connect with our customers across both retail and B2B channels. You'll work closely with Sales, Marketing, and Retail teams to centralize customer data, uncover valuable insights, and enable action plans that drive engagement, loyalty, and growth. What You'll Do: Build the Foundation: Select and implement the right CRM platform, ensuring it integrates seamlessly with our retail and B2B operations. Connect the Dots: Map and unify customer touchpoints across Sales, Retail, Projects, and Marketing to create a single source of truth. Turn Data into Decisions: Consolidate and analyse customer insights, providing clear reports and recommendations for business stakeholders. Enable the Teams: Partner with Sales and Marketing to transform insights into targeted, impactful initiatives that improve customer engagement and retention. Manage the Function: Lead a small team to handle day-to-day CRM operations, data accuracy, and customer follow-up. Lay the Groundwork for Loyalty: Prepare the business for future loyalty programs, VIP customer management, and proactive engagement campaigns.What You'll Bring: CRM Implementation Skills:Hands-on experience selecting and deploying CRM tools, with the ability to integrate them into existing workflows. Analytical Mindset:Strong ability to translate customer data into actionable strategies. Process-Driven Thinking: A knack for building systems and workflows from scratch, with scalability in mind. Cross-Functional Collaboration: Comfort working with multiple teams to align goals and processes. Problem-Solving Attitude:Resourcefulness and initiative in a fast-paced environment.What We're Looking For: Bachelor's degree in marketing, Business Administration, or a related field. More than 5 years of experience in customer experience, CRM, or customer insights - ideally in retail, B2B, or consumer goods. Demonstrated experience implementing a CRM system from scratch. Zero Ego Confidence: Demonstration of self-confidence in decision-making and opinions under challenging circumstances, aligned with ethics, values, and SARA's strategic interests Customer Focus: A deep commitment to understanding customer needs and improving their journey at every stage. Business Acumen: The capacity to perform with insight, acuteness, and intelligence in SARA's industries, while applying sound commercial principles across all areas of responsibility. Operational Focus: Thoroughness in completing tasks with attention to detail, while efficiently organizing time and resources. Agility: Openness to change, adaptability in shifting priorities, and support for implementing new approaches to meet SARA's evolving needs. Communication Skills: The ability to clearly share ideas and information with diverse audiences, while building understanding, influencing perspectives, and securing agreement through effective negotiation. Strategic Thinking: Linking long-term vision to daily work, seeing the big picture, and taking informed risks based on external factors shaping SARA's direction.Why Join Us?At SARA Group, you'll be part of a genuine team where creativity meets collaboration. You'll have the chance to make a real impact on our brand, working in an environment that encourages bold ideas and celebrates success.Apply today and let's create something extraordinary together!

Customer Experience Manager

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