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DIRECT HONEST SAFE INTERNATIONAL EXCHANGE FZE

QualificationsPosition Title: Customer Experience LeadCompany: McCoin Virtual Assets LLCReporting to: Customer Service ManagerLocation: 12.02 Convention Tower, DWTC Dubai UAEJob Summary:In the volatile world of cryptocurrency, &ldquo;Trust&rdquo; is the only sustainable competitive advantage. The CX Lead at McCoin is not just a support leader, but the architect of our end-to-end user. You will be ensuring that complex regulatory hurdles, like KYC, KYT and AML feel like seamless, value-added steps rather than barriers to entry. This role requires a &quot;Product + Customer first&rsquo;&rsquo; mindset, where every customer friction point is viewed as a data point for engineering improvement.Key Responsibilities:<ul><li>The &quot;Triangle of Trust&quot;: Assist the customer Service Manager by acting as the strategic bridge between Product, Compliance, and Marketing, ensuring that legal requirements (KYC/AML) are marketed as security features, not inconveniences.</li><li>Voice of the Customer (VoC): Serve as the internal advocate, transforming support ticket trends into a prioritized, high-impact roadmap for the Product and Engineering teams.</li><li>Frictionless Onboarding &amp; Offboarding: Assist with the technical logic of automated onboarding/offboarding, specifically focusing on reducing &quot;Time-to-Trade&quot; for new compliant users.</li><li>Crisis &amp; Volatility: Assist with designing and executing communication protocols for events, network outages, or sudden market shifts to prevent panic and churn.</li><li>Great at defining CX metrics, building dashboards, and demonstrating the ROI of CX initiatives.</li></ul>Required Qualifications:<ul><li>Professional Background: Minimum of 2 years of experience in CX role with proven operations, compliance, customer journey implementation experience within cryptocurrency exchange or broker.</li><li>Security-First Ethos: A paranoid commitment to user security; understanding how to communicate security protocols without causing unnecessary alarm.</li><li>Education: University degree in technical or business discipline; MBA or advanced degree in UX/Behavioral Economics is a significant plus.</li></ul>Skills &amp; Tools<ul><li>Crypto-Asset Proficiency: Deep knowledge of DeFi protocols, Layer 1/Layer 2/Layer 3 scaling solutions, and the mechanics of &ldquo;On-ramping&rdquo; and &ldquo;Off-ramping&rdquo; fiat to crypto.</li><li>Regulatory Tech (RegTech) Optimization: Advanced experience configuring Sumsub and Chainalysis workflows to balance risk mitigation with conversion rate optimization.</li><li>Conversational AI Design: Proven ability to manage the logic behind LLM-based support agents to ensure they provide accurate, secure, and human-like assistance.</li><li>Analytical Ability: Proficiency in SQL, Tableau, or similar BI tools to track the correlation between CX improvements and Customer Lifetime Value (CLV).</li></ul>Compensations and Benefits:<ul><li>Working Hours: Rotational Shift (8hours max)</li><li>Airticket: Per Annum</li><li>Medical Insurance: Comprehensive Insurance</li><li>Annual Leave: after completion of 1 year in service</li><li>Salary: To be discussed</li></ul>Job Type: Full-timePay: From AED15,000.00 per monthWork Location: In person

Customer Experience Lead

MCCOIN VIRTUAL ASSETS L.L.C

Job Summary:In the volatile world of cryptocurrency, &ldquo;Trust&rdquo; is the only sustainable competitive advantage. The CX Lead at McCoin is not just a support leader, but the architect of our end-to-end user. You will be ensuring that complex regulatory hurdles, like KYC, KYT and AML feel like seamless, value-added steps rather than barriers to entry. This role requires a &quot;Product + Customer first&rsquo;&rsquo; mindset, where every customer friction point is viewed as a data point for engineering improvement.Key Responsibilities<ul><li>The &quot;Triangle of Trust&quot;: Assist the customer Service Manager by acting as the strategic bridge between Product, Compliance, and Marketing, ensuring that legal requirements (KYC/AML) are marketed as security features, not inconveniences.</li><li>Voice of the Customer (VoC): Serve as the internal advocate, transforming support ticket trends into a prioritized, high-impact roadmap for the Product and Engineering teams.</li><li>Frictionless Onboarding &amp; Offboarding: Assist with the technical logic of automated onboarding/offboarding, specifically focusing on reducing &quot;Time-to-Trade&quot; for new compliant users.</li><li>Crisis &amp; Volatility: Assist with designing and executing communication protocols for events, network outages, or sudden market shifts to prevent panic and churn.</li><li>Great at defining CX metrics, building dashboards, and demonstrating the ROI of CX initiatives.</li></ul>Required Qualifications<ul><li>Professional Background: Minimum of 2 years of experience in CX role with proven operations, compliance, customer journey implementation experience within cryptocurrency exchange or broker.</li><li>Security-First Ethos: A paranoid commitment to user security; understanding how to communicate security protocols without causing unnecessary alarm.</li><li>Education: University degree in technical or business discipline; MBA or advanced degree in UX/Behavioral Economics is a significant plus.</li></ul>Skills &amp; Tools<ul><li>Crypto-Asset Proficiency: Deep knowledge of DeFi protocols, Layer 1/Layer 2/Layer 3 scaling solutions, and the mechanics of &ldquo;On-ramping&rdquo; and &ldquo;Off-ramping&rdquo; fiat to crypto.</li><li>Regulatory Tech (RegTech) Optimization: Advanced experience configuring Sumsub and Chainalysis workflows to balance risk mitigation with conversion rate optimization.</li><li>Conversational AI Design: Proven ability to manage the logic behind LLM-based support agents to ensure they provide accurate, secure, and human-like assistance.</li><li>Analytical Ability: Proficiency in SQL, Tableau, or similar BI tools to track the correlation between CX improvements and Customer Lifetime Value (CLV).</li></ul>Compensations and Benefits:<ul><li>Working Hours: Rotational Shift (8hours max)</li><li>Airticket: Per Annum</li><li>Medical Insurance: Comprehensive Insurance</li><li>Annual Leave: after completion of 1 year in service</li><li>Salary: To be discussed</li></ul>Work Location: In person

Diablo Auto Accessories LLC

Key Responsibilities1. Lead Handling &amp; Conversion<ul><li>Respond to all incoming leads from Meta Ads, Instagram, Facebook, Google Ads, WhatsApp, website forms, calls, and referrals.</li><li>Contact new leads quickly and professionally.</li><li>Understand the customer&rsquo;s vehicle, requirement, budget, timeline, and interest.</li><li>Explain DiabloFoil&rsquo;s services clearly, including PPF, car wrapping, window tinting, detailing, ceramic coating, and other related services.</li><li>Convert enquiries into confirmed visits, appointments, quotations, bookings, and final sales.</li><li>Maintain a strong follow-up system for all pending leads.</li><li>Reconnect with old leads, lost leads, inactive leads, and previous customers.</li><li>Ensure no lead is ignored, delayed, or left without proper follow-up.</li><li>Build trust with customers by explaining quality, materials, warranty, process, and workmanship standards.</li><li>Handle price objections professionally without damaging the premium value of the brand.</li></ul>2. Sales Target &amp; Revenue Responsibility<ul><li>Achieve the monthly sales target assigned by management.</li><li>Work daily toward confirmed bookings, advance payments, and completed sales.</li><li>Track personal sales performance against monthly targets.</li><li>Push for higher-value packages and upselling opportunities.</li><li>Promote services such as full PPF, color PPF, car wrapping, ceramic coating, window tinting, detailing, interior protection, and add-on packages.</li><li>Convert walk-in customers into confirmed jobs.</li><li>Support the team in reaching company revenue targets.</li><li>Maintain discipline in customer follow-up until the lead is either converted or officially closed.</li></ul>3. Customer Communication<ul><li>Communicate with customers through WhatsApp, calls, Instagram DM, email, and face-to-face meetings.</li><li>Send professional quotations, service details, packages, photos, videos, warranty information, and location details.</li><li>Follow up with customers after sending quotations.</li><li>Invite customers to visit the studio to see materials, ongoing work, and completed vehicles.</li><li>Explain the difference between premium materials and cheaper market options.</li><li>Maintain polite, confident, and professional communication at all times.</li><li>Make customers feel valued and comfortable throughout the sales journey.</li><li>Coordinate with customers regarding booking date, vehicle drop-off, delivery timeline, and payment.</li></ul>4. Marketing Support<ul><li>Support the company&rsquo;s digital marketing efforts by sharing customer feedback, lead quality, campaign performance, and market response.</li><li>Coordinate with the content team for photos, videos, reels, customer delivery content, before-and-after shots, and promotional campaigns.</li><li>Suggest creative ideas for offers, campaigns, lead generation, and customer engagement.</li><li>Help maintain active communication on Instagram, Facebook, WhatsApp Business, Google Business Profile, and other digital platforms.</li><li>Monitor customer enquiries coming from paid ads and organic posts.</li><li>Provide feedback on which ads, services, offers, and messages are generating better leads.</li><li>Assist in promoting seasonal offers, B2B packages, corporate discounts, and premium service campaigns.</li></ul>5. CRM &amp; Reporting<ul><li>Maintain proper records of all leads, calls, messages, quotations, follow-ups, visits, bookings, and closed sales.</li><li>Update lead status daily in the company CRM, Google Sheet, ClickUp, or any system provided by the company.</li><li>Record customer details including name, contact number, vehicle model, service required, source of lead, quotation amount, follow-up date, and final status.</li><li>Submit daily lead follow-up reports to management.</li><li>Submit weekly and monthly sales performance reports.</li><li>Track reasons for lost leads such as price, timing, no response, competition, or customer not ready.</li><li>Maintain full transparency in lead handling and sales conversion.</li></ul>6. Appointment &amp; Booking Management<ul><li>Schedule customer visits and consultations at the studio.</li><li>Coordinate with the operations team before confirming job dates.</li><li>Check workshop availability before committing delivery timelines to customers.</li><li>Confirm booking advances where required.</li><li>Ensure proper handover of confirmed jobs to the operations team.</li><li>Share customer requirements clearly with the installation team to avoid mistakes or miscommunication.</li><li>Follow up with customers during the job process when required.</li></ul>7. After-Sales Follow-Up<ul><li>Follow up with customers after job completion to ensure satisfaction.</li><li>Request Google reviews, testimonials, photos, and referrals from happy customers.</li><li>Encourage repeat business from existing customers.</li><li>Offer maintenance advice and future service recommendations.</li><li>Handle minor complaints professionally and escalate serious concerns to management immediately.</li></ul>Required Skills &amp; Qualifications<ul><li>Previous experience in sales, customer service, tele-sales, digital lead conversion, or automotive sales is preferred.</li><li>Experience in car wrapping, PPF, detailing, car accessories, automotive services, or luxury products is an advantage.</li><li>Strong communication skills in English are required. Arabic, Hindi, Malayalam, or other languages will be an advantage.</li><li>Good knowledge of WhatsApp Business, Instagram, Facebook, Google Ads leads, and CRM systems.</li><li>Ability to convert online enquiries into appointments and confirmed sales.</li><li>Strong negotiation and persuasion skills.</li><li>Ability to handle price objections professionally.</li><li>Target-oriented mindset with strong follow-up discipline.</li><li>Good understanding of customer behavior and premium service selling.</li><li>Basic knowledge of digital marketing, social media campaigns, and content coordination.</li><li>Ability to work under pressure and achieve monthly targets.</li><li>Professional appearance and confident personality.</li></ul>Personal Qualities Required<ul><li>Positive attitude and strong work ethics.</li><li>Highly disciplined in follow-up and reporting.</li><li>Smart, confident, and persuasive communicator.</li><li>Honest, responsible, and target-focused.</li><li>Well-organized and punctual.</li><li>Able to work independently and as part of a team.</li><li>Patient and professional with customers.</li><li>Passionate about cars, luxury service, and customer experience.</li><li>Willing to learn about materials, packages, warranties, and technical details.</li><li>Able to represent DiabloFoil as a premium brand.</li></ul>Monthly Target &amp; Incentive StructureThe Sales &amp; Marketing Executive will be assigned a monthly sales target by the management. Incentives will be calculated based on confirmed and completed sales as per company policy.Monthly Target Responsibilities<ul><li>Achieve the monthly revenue target assigned by management.</li><li>Maintain daily lead follow-up discipline to support target achievement.</li><li>Convert leads into confirmed bookings and completed jobs.</li><li>Maintain a healthy sales pipeline throughout the month.</li><li>Focus on both new customer acquisition and repeat customer sales.</li></ul>Incentive EligibilityIncentives will be applicable only when:<ul><li>Monthly sales target is achieved as per management-approved target.</li><li>Sales are confirmed, completed, and payment is received from the customer.</li><li>Lead and customer details are properly recorded in the CRM or company reporting system.</li><li>No major customer complaint, false commitment, or internal miscommunication is linked to the sale.</li><li>Discounts or offers are approved by management before confirmation.</li></ul>Incentive Conditions<ul><li>Incentives will be paid as per the company-approved incentive structure.</li><li>Incentives may vary depending on service category, profit margin, offer price, and management approval.</li><li>Cancelled bookings, unpaid jobs, pending payments, or refunded jobs will not be eligible for incentive.</li><li>Any false reporting, fake lead entry, or unapproved discount may result in cancellation of incentive.</li></ul>Daily Work Expectations<ul><li>Check and respond to all new leads immediately.</li><li>Follow up with all pending leads every day.</li><li>Call serious leads and invite them to visit the studio.</li><li>Send quotations and service details professionally.</li><li>Update CRM or lead sheet daily.</li><li>Share daily report with management.</li><li>Coordinate with marketing and operations teams.</li><li>Push for bookings, advances, and confirmed job dates.</li><li>Maintain professional communication with every customer.</li></ul>Performance EvaluationThe employee&rsquo;s performance will be evaluated based on:<ul><li>Monthly sales achieved.</li><li>Lead response time.</li><li>Number of calls and follow-ups completed.</li><li>Lead-to-visit conversion ratio.</li><li>Visit-to-booking conversion ratio.</li><li>Total revenue generated.</li><li>Customer feedback and Google reviews.</li><li>CRM/reporting discipline.</li><li>Communication quality.</li><li>Ability to work with the team and support company growth.</li></ul>Additional Duties<ul><li>Support events, promotions, collaborations, B2B visits, and customer engagement activities when required.</li><li>Assist in creating offers, campaign ideas, and sales messages.</li><li>Coordinate with photographers, content creators, and marketing agencies when needed.</li><li>Perform any additional duties assigned by the management.</li></ul>Work Standard ExpectedAt DiabloFoil, every lead is valuable because the company invests heavily in marketing and brand building. The Sales &amp; Marketing Executive is expected to treat every enquiry with urgency, professionalism, and responsibility. The role requires strong follow-up, premium communication, target achievement, honest reporting, and complete commitment to converting leads into real business.Pay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Sales and Marketing Representative

AL SHAALI MOTO TRADING

Job Overview:We are seeking a highly motivated and results-oriented Marketing Executive to join our team. The ideal candidate will be a bilingual professional (Arabic &amp; English) with a strong 360-degree marketing background, capable of executing integrated marketing strategies across digital, offline, and experiential channels. This role requires a hands-on marketer who can contribute to brand growth, lead generation, and customer engagement while working closely with sales and cross-functional teams.Key Responsibilities:The successful candidate will be responsible for supporting and executing end-to-end marketing activities, including:<ul><li>Planning and executing digital marketing and performance-based campaigns</li><li>Managing social media platforms, including content creation, publishing, and community engagement</li><li>Developing copywriting content in Arabic and English for campaigns, ads, and communications</li><li>Coordinating and executing events, activations, and promotional campaigns</li><li>Supporting brand communication strategies and campaign rollout across all channels</li><li>Driving lead generation initiatives and enhancing customer engagement activities</li><li>Managing influencer collaborations and partnership marketing activities</li><li>Assisting with CRM activities and customer retention initiatives</li><li>Conducting market research and competitor analysis to support strategic planning</li><li>Preferred Industry Experience</li><li>Automotive industry experience is highly preferred</li><li>Exposure to dealership marketing, showroom campaigns, or automotive brand KPIs will be considered a strong advantage</li></ul>Key Performance Areas (KPIs):The ideal candidate should demonstrate a strong understanding of marketing performance metrics, including:<ul><li>Lead generation volume and lead quality improvement</li><li>Cost per lead (CPL) optimization and campaign efficiency</li><li>Growth in social media engagement, reach, and audience development</li><li>Campaign ROI tracking and conversion performance analysis</li><li>Increase in website traffic and digital inquiry generation</li><li>Event attendance, activation performance, and engagement outcomes</li><li>Brand awareness and customer acquisition effectiveness</li><li>Strong coordination with sales teams to support conversion and revenue objectives</li><li>Candidate Profile</li><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or related field</li><li>Proven experience in a 360-degree marketing role (2&ndash;4+ years preferred)</li><li>Strong bilingual communication skills (Arabic &amp; English &ndash; written and spoken)</li><li>Hands-on experience in digital marketing tools and social media platforms</li><li>Creative, analytical, and performance-driven mindset</li><li>Strong organizational skills with ability to manage multiple campaigns simultaneously.</li></ul>Experience:<ul><li>Automotive Industry: 4 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Marketing Executive

Kikidrop

Job Title: Head of Customer Success (Global) Location: Dubai, UAEDepartment: Customer Success / Account ManagementReporting To: Director/Customer SuccessEmployment Type: Full-timeRole OverviewAs the Head of Global Customer Success for Tookan, you will own the post-sale customer journey worldwide. You will lead, mentor, and scale a high-performing team of 8 Customer Success Managers (CSMs) and Account Managers (AMs) based in the UAE.Your mission is two-fold: ensure seamless, high-touch onboarding that drives immediate product adoption, and systematically unlock revenue growth through proactive upselling and cross-selling. This is a strategic leadership role requiring a blend of deep empathy for the customer, strong people management skills, and a sharp commercial mindset.Key Responsibilities1. Team Leadership &amp; People Management (30%)<ul><li>Manage &amp; Mentor: Lead and inspire the current team of 8 CSM/AM professionals, fostering a culture of accountability, continuous learning, and high performance.</li><li>KPI Tracking: Define, monitor, and report on team-wide and individual KPIs (e.g., Net Retention Rate (NRR), Churn Rate, Time-to-Value, and Expansion Revenue).</li><li>Resource Allocation: Optimize territory and account mapping for the global client base to ensure maximum customer coverage and satisfaction.</li></ul>2. World-Class Onboarding &amp; Time-to-Value (30%)<ul><li>Process Optimization: Refine and standardize the global onboarding playbook for Tookan to reduce implementation friction and accelerate Time-to-Value (TTV).</li><li>High-Touch Adoption: Ensure clients are fully utilizing Tookan&rsquo;s core functionalities (routing, dispatching, tracking) tailored to their specific industry needs.</li><li>Churn Prevention: Identify early warning signs of low adoption or friction during onboarding and implement swift intervention strategies.</li></ul>3. Revenue Generation: Upsell &amp; Cross-sell (40%)<ul><li>Commercial Strategy: Build and execute a structured account expansion framework to systematically identify upsell (higher tiers, more tasks/agents) and cross-sell (add-on modules, integrations) opportunities.</li><li>Revenue Accountability: Partner with the sales and product teams to hit net-revenue retention targets, turning the CS department into a major revenue-driving engine.</li><li>QBRs &amp; Executive Engagement: Lead Strategic Quarterly Business Reviews (QBRs) with key enterprise global accounts to align Tookan&rsquo;s roadmap with their evolving business goals.</li></ul>Required Experience &amp; Skills<ul><li>Experience: Experience in Customer Success or Account Management within the B2B IT SaaS space, with at least some experience in a leadership/people management role.</li><li>Domain Knowledge: Previous experience working with logistics software, last-mile delivery tech, field force management, or hyper-local marketplace SaaS (like Tookan) is highly preferred.</li><li>Proven Revenue Track Record: Demonstrated success in owning commercial targets, specifically driving account expansion, cross-selling, and renewal negotiations.</li><li>Global Mindset: Experience managing a global customer base across different time zones and cultural nuances from a centralized hub (UAE).</li><li>Analytical Skills: Strong ability to interpret data, build customer health scores, and turn usage analytics into actionable retention plans.</li><li>Communication: Exceptional English communication and presentation skills What We Offer</li><li>A competitive salary and performance-based bonuses tied to global NRR targets.</li><li>Opportunity to lead a core product division for a globally recognized SaaS brand.</li><li>Dynamic, multicultural work environment in the heart of Dubai.</li></ul>Pay: AED4,000.00 - AED5,000.00 per monthWork Location: In person

Customer Support

Futures Trans Motors

We are looking for CRM executive who will be responsible for managing customer relationships, improving customer satisfaction, enhancing customer retention, and supporting sales and after-sales operations through effective communication, customer follow-up, and complaint handling the role focuses on delivering an excellent customer experience while maintaining long-term customer loyalty and supporting dealership business growth.Responsibilities:<ul><li>Maintain positive and professional relationships with customers.</li><li>Ensure high levels of customer satisfaction throughout the customer journey.</li><li>Serve as the primary point of contact for customer feedback and concerns.</li><li>Build long-term customer engagement and loyalty.</li><li>Conduct follow-up calls and communications after Vehicle sales, Service appointments, and Vehicle delivery.</li><li>Ensure customers are satisfied with dealership services.</li><li>Record customer feedback and follow-up results.</li><li>Maintain and update customer information.</li><li>Ensure customer records are accurate, complete, and updated regularly.</li><li>Generate customer activity reports and performance reports.</li><li>Monitor lead management and customer interaction history.</li><li>Receive and document customer complaints professionally.</li><li>Escalate critical complaints to management when necessary.</li><li>Follow up until the issue is fully resolved and customer satisfaction is achieved.</li><li>Analyze customer feedback and identify improvement opportunities.</li><li>Support implementation of customer experience improvement initiatives.</li><li>Coordinate customer campaigns, promotions, and service reminders.</li><li>Support sales teams with customer lead follow-up.</li><li>Prepare daily, weekly, and monthly CRM reports.</li><li>Track customer satisfaction KPIs and complaint trends.</li><li>Provide recommendations to improve customer experience.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree or Diploma in Business Administration, Marketing, Customer Service, or related field.</li><li>Minimum 2&ndash;4 years of experience in CRM, customer service, or automotive dealership operations.</li><li>Knowledge of automotive sales and after-sales operations is an advantage.</li></ul>Pay: AED4,500.00 - AED6,000.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>Work Location: In person

CRM Executive

<div>Position: Regional Marketing Manager &ndash; DENZA &amp; YANGWANG
Region: Middle East
Location: UAE
About the role:
As Regional Marketing Manager for DENZA and YANGWANG in the Middle East, you will lead the strategic development and execution of premium and luxury automotive marketing initiatives across the region. This role is responsible for building brand desirability, strengthening market positioning, driving qualified lead generation, and supporting commercial performance through integrated marketing, PR, events, partnerships, digital ecosystems, and dealer network coordination.
The position requires a strong understanding of premium and luxury consumer behavior, high-level storytelling capabilities, excellent cross-functional collaboration, and the ability to manage multiple markets with a strong balance between brand building and business performance.
Reports to: Marketing &amp; PR Director &ndash; Americas, Europe &amp; Middle East &amp; Africa
Authority: Regional marketing planning, campaign coordination, agency supervision, budget recommendation, and dealer marketing alignment across Middle East markets.
Key Responsibilities:<ul><li>Lead the regional marketing strategy for DENZA and YANGWANG across Middle East markets, ensuring strong alignment with global brand direction and local market opportunities.</li><li>Build premium and luxury brand positioning through high-impact campaigns, PR initiatives, partnerships, experiential marketing, and cultural activations.</li><li>Develop integrated marketing plans focused on increasing brand desirability, lead generation, test drives, and conversion performance.</li><li>Coordinate the launch of new models and technologies across the region, ensuring consistent messaging and premium customer experience standards.</li><li>Drive localization of global campaigns and assets to ensure cultural relevance and market effectiveness across GCC and Middle East countries.</li><li>Manage and supervise dealer marketing activities, ensuring alignment with brand CI, communication standards, and business objectives.</li><li>Collaborate closely with sales, product, digital, PR, and dealer teams to maximize campaign effectiveness and customer acquisition.</li><li>Identify target audiences and develop customer segmentation strategies for premium and luxury automotive consumers.</li><li>Lead regional PR and media relations initiatives, including media events, press conferences, influencer engagement, and executive visibility opportunities.</li><li>Support strategic partnerships, sponsorships, and premium lifestyle collaborations to strengthen brand awareness and positioning.</li><li>Monitor campaign performance, market trends, competitor activities, and customer insights, translating data into actionable recommendations.</li><li>Manage production partners, and suppliers to ensure high-quality execution and cost efficiency.</li><li>Track marketing budgets, campaign ROI, and reporting processes across all Middle East markets.</li><li>Ensure all marketing activities maintain the highest standards of premium brand experience and customer journey consistency.</li></ul>
Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or related field.</li><li>8+ years of experience in automotive, premium/luxury brands, or high-end consumer industries.</li><li>Strong experience managing regional marketing operations across multiple countries.</li><li>Experience in luxury brand building, events, partnerships, digital marketing, and PR management.</li><li>Strong understanding of Middle East market dynamics, premium consumer behavior, and cultural sensitivities.</li><li>Excellent communication, presentation, and stakeholder management skills.</li><li>High level of organization, project management, and analytical capabilities.</li><li>Fluent in English. Arabic is a plus.</li></ul>
Preferred Profile:<ul><li>Strategic thinker with strong execution capabilities.</li><li>Passion for automotive innovation, technology, luxury, and customer experience.</li><li>Ability to work in a fast-paced multinational environment with multiple stakeholders.</li><li>Strong collaboration mindset with regional teams, HQ, dealers, and external partners.</li><li>Entrepreneurial attitude with strong ownership and accountability.</li></ul> 
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team</div>

Regional Marketing Manager – DENZA & YANGWANG

Explore 1980+ Customer experience lead in Dubai this June. Find roles across top companies and apply now to boost your career.

1980 customer experience lead jobs In Dubai

Customer Experience Lead

Customer Experience Lead

Sales and Marketing Representative

Marketing Executive

Customer Support

CRM Executive

Regional Marketing Manager – DENZA & YANGWANG