customer service representative Jobs in Dubai United Arab Emirates

customer service representative

customer service executive Jobs in Dubai United Arab Emirates

customer service executive

sales specialist Jobs in Dubai United Arab Emirates

sales specialist

customer service coordinator Jobs in Dubai United Arab Emirates

customer service coordinator

customer service Jobs in Dubai United Arab Emirates

customer service

customer experience specialist

Talabat

Job Title Customer Experience Specialist Dubai, UAE Job Description Customer Experience Specialist Dubai, UAE Position Overview Talabat is hiring a Customer Experience Specialist in Dubai, UAE to analyze customer feedback, monitor satisfaction metrics, and deliver actionable insights that enhance user experience. This role will manage NPS, resolution feedback, and discovery research to support data-driven decision-making across business functions. Job Details Location: United Arab Emirates Location: Dubai Industry: Consumer Service Function: Customer Support / Client Care Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Analyze customer feedback programs including NPS, resolution metrics, and post-interaction surveys * Translate qualitative and quantitative insights into clear narratives for leadership and stakeholders * Conduct data deep dives across customer journeys to identify opportunities for improvement * Collaborate with CX, product, operations, and analytics teams to address negative experiences and track improvements * Support the Voice of the Customer program by ensuring data accuracy and highlighting emerging trends * Contribute to discovery research on key issues such as cancellations, order delays, and support performance * Prepare insight reports and presentations for senior leadership and business reviews * Build and optimize dashboards, alerts, and tracking systems for real-time performance monitoring Candidate Requirements * 3 5 years of experience in customer insights, analytics, or CX research * Proficient in Excel, SQL, Tableau, or Looker with strong analytical skills * Experience working with survey platforms such as Qualtrics * Ability to turn complex datasets into actionable recommendations * Strong communication and presentation skills with experience engaging leadership teams * Detail-oriented, proactive, and comfortable navigating ambiguity * Preferred background in tech, e-commerce, or logistics industries Why Join Us * Opportunity to influence customer-centric strategies in one of the region s fastest-growing platforms * Competitive salary with attractive benefits and Talabat credit * Collaborative work environment with international exposure * Professional growth opportunities supported by training and recognition programs * Access to modern workspaces, wellness initiatives, and healthcare benefits

Customer Experience Specialist

Tesla

Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture,Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience,Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities,Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions,Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion,Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition,Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

Customer Experience Specialist, Sales

Robinson & Co (Singapore) Pte Ltd

A leading retail company in Dubai is seeking a Customer Service Associate to ensure exceptional service delivery. The role entails managing inventory, operating the cash register, and providing customer satisfaction through upselling and cross-selling. Candidates should have experience in customer-facing roles and effective communication skills. Join our dynamic team to enhance the shopping experience for our customers.

Retail Customer Experience & Sales Specialist

Job Title Senior CX Performance Specialist Compensation Dubai, UAE Job Description Senior CX Performance Specialist Compensation Dubai, UAE Position Overview Talabat is hiring a Senior CX Performance Specialist Compensation in Dubai, UAE to design, analyze, and optimize customer compensation policies. This role focuses on identifying behavioral trends, detecting misuse, and providing data-driven insights to balance customer satisfaction with cost efficiency. Job Details Location: United Arab Emirates Location: Dubai Industry: Consumer Service Function: Customer Support / Client Care Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Provide data insights to support CX Operations and Policy teams in refining compensation strategies * Analyze customer compensation behavior, identifying patterns of misuse or anomalies * Conduct A/B testing and impact analysis on policy changes and compensation initiatives * Quantify business impact of compensation programs on retention, frequency, and cost efficiency * Track and report CX and compensation KPIs in weekly and monthly reviews * Build and maintain dashboards for real-time visibility into compensation performance * Ensure transparency of metrics across regions, highlighting risks and improvement opportunities * Collaborate with policy, fraud, product, and finance teams to mitigate misuse and inefficiencies * Support development of business cases and policy updates for compensation initiatives * Deliver clear and actionable recommendations for balancing customer experience with financial goals Candidate Requirements * Bachelor s or Master s degree in Business, Data Analytics, Economics, Statistics, or related field * Around 5 years of experience in data analytics, performance management, or business intelligence, preferably in e-commerce or CX roles * Advanced proficiency in Excel with experience handling large datasets * Strong knowledge of BI tools such as Looker or Tableau; SQL experience preferred * Familiarity with CX or financial performance metrics including refunds, retention, and order frequency * Strong analytical and problem-solving skills with ability to turn data into actionable insights * High attention to detail with ability to identify trends and anomalies in customer behavior * Strong communication skills to present findings to non-technical stakeholders * Proactive, organized, and able to manage multiple priorities in a fast-paced environment Why Join Us * Opportunity to influence customer compensation strategies in one of the region s leading platforms * Competitive compensation with Talabat credit, healthcare, and gym membership * Work in a dynamic, multicultural environment with exposure to cross-functional projects * Career growth supported by training and development opportunities * Collaborative workspace with wellness rooms, rooftop views, and modern facilities

Senior CX Performance Specialist Compensation Dubai, UAE

Glow Beauty On Demand

Job Title Driver Events Specialist - Turkish Speaker - Transportation and Customer Support - Dubai UAE Job Description Driver Events Specialist - Turkish Speaker - Transportation and Customer Support - Dubai UAE Role Summary We are hiring a Turkish-speaking Driver Events Specialist to join a leading transportation technology company in Dubai. This full-time role focuses on managing driver engagement, training, event execution, and app usage compliance. The ideal candidate will have excellent communication and problem-solving skills, with a strong grasp of operations, mobile apps, and cross-functional coordination. Salary starts from AED 4,000 per month. Job Details Job Location: Dubai, UAE Industry: Transportation/Trucking/Railroad Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: UAE Job Type: Full-time What You ll Do * Serve as the first point of contact for driver feedback and address concerns proactively * Ensure timely, smooth execution of driver events with over 95% performance benchmark * Deliver app usage training and in-person coaching for drivers using the KOI Chauffeur platform * Collaborate with sourcing and operations teams to schedule and host driver training sessions * Track and report key metrics such as app compliance, training attendance, and event outcomes * Monitor drivers use of the KOI Chauffeur app and escalate any usage issues to the tech team * Prepare newsletters, communication briefs, and training guides to improve driver experience * Coordinate seamlessly across departments to maintain quality, performance, and service standards Ideal Profile * Bachelor s degree (required) * Fluent in Turkish (required), English proficiency also needed * Strong skills in MS Office tools: Word, Excel, PowerPoint * Passion for improving service quality and driver satisfaction * Prior experience in transportation, logistics, or hospitality is a plus * Familiar with mobile app usage, troubleshooting, or training * Able to work flexible hours, including evenings and weekends when needed Why Join Us * Become part of a tech-driven mobility company redefining the luxury chauffeur experience in the region * Opportunity to lead critical driver engagement programs and contribute to operational excellence * Work in a diverse, dynamic, and forward-thinking team with growth opportunities * Competitive salary and performance-driven career path

Driver Events Specialist - Turkish Speaker

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Specialist, you build brand loyalty and create owners of Apple products and services. You&rsquo;re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers&rsquo; needs, customizing recommendations to enrich their lives. 
 
Description 
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. 
 
Understand and proactively stay up to date on Apple&rsquo;s products, services, purchase options, and Product Zone sales processes. 
 
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities. 
 
Maintain accuracy and follow guidance. 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate knowledge of Apple products and services.
 
Personalize solutions based on customer needs, and effectively communicate them. 
Work in a fast-paced environment, often supporting multiple customers at the same time. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be curious and open to learning from others and helping each other grow. 
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Specialist

CommScope

<div>In our &lsquo;always on&rsquo; world, we believe it&rsquo;s essential to have a genuine connection with the work you do.
CommScope and its brands create cutting-edge network technology that brings people together. As a Ruckus Customer Advocacy Specialist, you will be at the forefront of ensuring a positive customer experience. By fostering strong relationships with customers and collaborating with internal teams, you'll help deliver exceptional service and play a critical role in driving customer success. 
The Customer Advocacy Team supports the Ruckus segment and serves as the primary point of contact for customers, overseeing order fulfillment and addressing customer queries. This role requires you to proactively manage and resolve order issues, ensuring timely and accurate delivery in a fast-paced, B2B environment. You'll be responsible for maintaining customer satisfaction while identifying opportunities for improvement through regular business reviews and collaboration across multiple departments. 
HOW YOU'LL HELP US CONNECT THE WORLD: 
 
We&rsquo;re looking for a Customer Advocacy Specialist who thrives on collaboration and problem-solving. In this role, you&rsquo;ll be the key contact for customers, ensuring timely, smooth and accurate order fulfillment while managing complex queries and making decisions in a dynamic business environment. 
 
You&rsquo;ll lead regular customer review meetings, using data to resolve discrepancies, improve efficiency, and communicate updates like program changes or pricing as well as ensuring seamless operations through collaboration between supply chain, logistics, trade compliance and finance. 
 
As a Subject Matter Expert, you&rsquo;ll support channel program initiatives, product launches and onboarding of new SKUs. Your expertise in backlog management and the quote-to-cash process will help drive revenue and resolve order issues. You&rsquo;ll also support sales teams with insights and updates, contribute to process improvements, and take on ad-hoc projects with flexibility and initiative. 
REQUIRED QUALIFICATIONS FOR CONSIDERATION:<div><ul><li> 
Self-driven and detail-oriented with strong time management and multitasking skills.</li><li>Excellent communicator and team player, able to collaborate across functions and time zones.</li><li>Proficient in Salesforce, SAP, Microsoft Office (Advanced Excel), Power BI, and Copilot.</li><li>Fluent in English; additional languages such Arabic and French are a plus.</li></ul></div> 
YOU'll EXCITE US IF YOU HAVE:<div><ul><li> 
Previous experience in customer service, customer advocacy, or related roles within a B2B environment is preferred.</li><li>Experience working with complex order processes and collaborating with cross-functional teams is beneficial.</li></ul></div> 
Why CommScope:
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 
 
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next&hellip;..come connect to your future at CommScope. 
 
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope&rsquo;s accommodation process and EEO policy at https://jobs.commscope.com/eeo</div>

Customer Advocacy Specialist

Explore 10000+ Customer experience specialist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.