customer experience specialist

SISA

Job Description:SISA Marketing operates across multiple countries in the Middle East, providing marketing research, consultancy services, and customer experience development plans. The company focuses on boosting customers' happiness and loyalty by offering tailored solutions to improve business performance.Role DescriptionThis is a part-time on-site role in Dubai and Other Emirates, for a Customer Service Evaluator (Mystery Shopper). The role involves evaluating customer service interactions, providing feedback, and analyzing customer experience data to improve service quality and satisfaction.Qualifications<ul><li>Customer service evaluation skills</li><li>Data analysis and reporting skills</li><li>Excellent communication skills</li><li>Attention to detail and accuracy</li><li>Ability to work independently and collaborate with teams</li><li>Knowledge of customer experience best practices</li><li>Experience in market research or consultancy services is a plus</li></ul>Why Work With Us:<ul><li>Flexible, part-time work with competitive pay.</li><li>Gain insights into diverse industries.</li><li>Join a supportive and professional team.</li></ul>How to Apply:If you meet the above criteria and are interested in joining our evaluator network, please register by creating your profile at: https://www.my.sisadubai.com/new-user-reg.htmlPlease ensure your profile is complete and up to date. Shortlisted candidates will be contacted for upcoming assignments.Note: This is a part-time, project-based opportunity. We do not sponsor visas or provide employment benefits.We look forward to receiving your application. ThanksJob Type: Part-timePay: AED50.00 - AED200.00 per dayExpected hours: 1 &ndash; 5 per weekEducation:<ul><li>High school or equivalent (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>

Customer Experience Specialist

Robinson & Co (Singapore) Pte Ltd

A leading retail company in Dubai is seeking a Customer Service Associate to ensure exceptional service delivery. The role entails managing inventory, operating the cash register, and providing customer satisfaction through upselling and cross-selling. Candidates should have experience in customer-facing roles and effective communication skills. Join our dynamic team to enhance the shopping experience for our customers.

Retail Customer Experience & Sales Specialist

ISO Management Consultancy

About the jobWe are seeking a highly motivated English /arabic speaking Business Process Improvement Specialist to join our team and lead initiatives that enhance the end-to-end customer experience.This role is responsible for analyzing the process mapping AS-IS and to be process, identifying gaps and data touch points ,key customer interactions, identifying pain points, and driving process enhancements across various functions including operations, IT, call centers, and last-mile delivery. The ideal candidate is , data-driven, and experienced in continuous improvement methodologies. Should have sound knowledge of visio/aries / powerBI /automation and business process mapping and iso 9001Key Responsibilities<ul><li>Map and analyze interactions across multiple touchpoints.</li><li>Identify friction points and operational inefficiencies in the customer journey.</li><li>Design and implement improvements to reduce customer effort, improve first-time resolution rates, and shorten turnaround times.</li><li>Optimize processes with the customer at the center of all initiatives.</li></ul>Work closely with teams across operations, IT, customer service, and last-mile delivery to embed Customer service &amp; exceelence goals into process design.<ul><li>Use metrics such as NPS, CSAT, and service-level data to identify trends and prioritize areas for improvement.</li><li>Collaborate with the Strategy team to define and monitor key service KPIs, including complaint resolution time and customer wait time.</li><li>Ensure all process changes align with established customer experience standards.</li><li>Maintain and update SOPs for all relevant customer-facing functions.</li><li>Incorporate insights from customer surveys, social listening tools, and frontline staff into process redesigns.</li></ul>Promote a mindset of continuous, customer-focused improvement across the organization through workshops and engagement programs.Qualifications &amp; ExperienceEducation<ul><li>Bachelor&rsquo;s degree in Industrial Engineering, Business Administration, or a related field.</li></ul>Certifications<ul><li>Lean Six Sigma (black Belt ), TQM .Kaizen, BPM, or ISO Quality Management Systems certification preferred.</li><li>Knowledge and experience of BPMN tools</li></ul>Experience<ul><li>5 -8 years in process improvement, operational excellence, or customer experience roles.</li><li>Experience in insurance ,real estate , or service-based industries is highly desirable.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per month

Process Improvement Specialist

Zofeur

<div>
 
 
 
 About us
 
 
 
 
 Zofeur is the World's first on-demand platform for all your car-related needs, our on-demand
 
 
 platform offers a wide range of services, including hiring a personal chauffeur, driving kids to
 
 
 school, picking up and dropping off your car at the garage, arranging for vehicle inspection,
 
 
 moving your car from A to B, and much more. Plus, with our fleet of professional drivers, you can get any of these services at your doorstep within 10 minutes.
 
 
 Don't waste your valuable time on car-related tasks - let us handle everything for you. Zofeur is a lifestyle platform serving anyone who does not want to compromise time, money, and comfort.
 
 
 
 
 
 At Zofeur, our aim is to make chauffeur services, luxury services today, a daily necessity.
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 We are seeking a detail-oriented and proactive
 
 Quality Control Specialist
 
 to join our operations team. The ideal candidate will be responsible for ensuring the highest standards of service delivery across chauffeur training, mystery shopping, audits, and customer satisfaction metrics. You will play a pivotal role in driving quality excellence, improving key performance indicators like Average Rating and Net Promoter Score (NPS), and laying the foundation of quality systems for our new business verticals.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 
 Quality Checks &amp; Audits:
 
 </li>
 <li>
 Conduct regular quality audits on chauffeur training sessions to ensure content accuracy, training effectiveness, and compliance with brand standards.
 </li>
 <li>
 Implement and manage a robust mystery shopping program to assess real-time service delivery and identify areas for improvement.
 </li>
 <li>
 Design and execute operational audits across key touchpoints to ensure consistency, compliance, and adherence to SOPs.
 </li>
 <li>
 
 Customer Experience Analytics:
 
 </li>
 <li>
 Analyze feedback data to monitor trends in Average Ratings and NPS.
 </li>
 <li>
 Identify root causes for low performance and implement corrective action plans.
 </li>
 <li>
 Collaborate with internal teams (Ops, Training, Customer Support) to implement customer-centric improvements.
 </li>
 <li>
 
 New Vertical Quality Leadership:
 
 </li>
 <li>
 Lead the development of the quality framework for new service verticals.
 </li>
 <li>
 Build SOPs, quality benchmarks, audit protocols, and feedback loops from scratch.
 </li>
 <li>
 Collaborate with cross-functional teams to roll out scalable quality programs.
 </li>
 <li>
 
 Reporting &amp; Insights:
 
 </li>
 <li>
 Create and maintain dashboards to report on audit results, NPS trends, and training quality scores.
 </li>
 <li>
 Present actionable insights to senior management with a focus on continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 
 Key Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Operations, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in a quality control, customer experience, or operations role.
 </li>
 <li>
 Strong analytical skills with experience in data interpretation and reporting.
 </li>
 <li>
 Hands-on experience in conducting audits, mystery shopping, or customer experience assessments.
 </li>
 <li>
 Familiarity with quality frameworks and metrics such as NPS, CSAT, etc.
 </li>
 <li>
 Excellent communication skills and stakeholder management abilities.
 </li>
 <li>
 Self-starter mindset with a passion for building processes from the ground up.
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience in mobility, logistics, hospitality, or other service-based industries.
 </li>
 <li>
 Prior exposure to training evaluation and service quality programs.
 </li>
 <li>
 Proficiency in tools like Excel, Google Sheets, and data visualization platforms (e.g., Power BI, Tableau).
 </li>
 </ul>
 
 
 
 
 Learn more about Zofeur:
 
 
 https://www.zofeur.com/
 
 
 https://www.black.zofeur.com/
 
 
 https://www.facebook.com/Zofeur
 
 
 https://www.Instagram.com/Zofeur
 
 
 https://www.linkedin.com/company/Zofeur
 
</div>

Quality Control Specialist

DICETEK LLC

<div>Minimum Qualifications:<ul><li>
Bachelor&rsquo;s degree in Business Administration, Information Systems, Industrial Engineering, or a related field</li><li>
Experience: Minimum 5 years as a Business Analyst, BPM Specialist, or similar role.</li><li>
Experience working in real estate, government, or large enterprise organizations preferred.</li><li>
Proven experience in business process design, documentation and SOP development.</li><li>
Hands-on experience with Business Process Management methodologies (BPMN preferred).</li><li>
Lean Six Sigma certification (Green Belt minimum).</li><li>
Strong analytical, problem-solving and communication skills.</li><li>
Experience facilitating workshops and collaborating with cross-functional teams.</li><li>
Ability to work on multiple processes simultaneously and meet deadlines.</li></ul>
Preferred:<ul><li>
Certification in BPM, BPMN, Process Mining, Six Sigma Green/Black Belt.
</li><li>Hands-on experience with SAP Signavio (or similar suites) in a global or multi-national business unit environment.
</li><li>experience working in multicultural teams.
</li><li>Prior experience delivering business case/ROI for process improvements, automation deployment, change management roll-out.
</li></ul>Skills &amp; Competencies:<ul><li>
Analytical thinking and process improvement orientation</li><li>
Attention to detail and documentation quality</li><li>
Effective stakeholder management and facilitation skills</li><li>
Collaborative and team-oriented approach</li></ul>
Proactive and self-motivate</div>

Business Process Specialist-Customer Experience

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. 
 
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. 
 
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. 
 
To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. 
What you'll be doing
At Chalhoub we express the exceptional! Working as a Client Advisor you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<h5 class="jobSectionHeader">
Key Responsibilities</h5><ul><li>
Represent the brand by communicating its values and philosophy thouthrough activities and interactions with customers and other team members.</li><li>
Promote the Group&rsquo;s loyalty program (MUSE) and increase enrolment rate and new customer acquisition.</li><li>
Build and maintain guest experience standards in order to build strong loyalty.</li><li>
Ensure efficient collection of customer data in adherence to the marketing team.</li><li>
Collect data on customer behaviour, top sellers, and slow movers to support business reviews.</li><li>
Maintain and understand customer purchasing patterns and behaviours, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities</li><li>
Stay up to date with the latest fashion trends, social media campaigns, products and competitors, brand&rsquo;s different online (website, app and social media) offerings and activities and promote them to customers</li><li>
Participate in the brand&rsquo;s events and support with in-store marketing events and activations.</li><li>
Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.</li><li>
Customer Centricity.</li><li>
Executing and promoting exceptional customer service and relations in stores and customer home visits.</li><li>
Attend to customer needs, sales, special order and repairs.</li><li>
Support in-store customer experience.</li><li>
Communicating with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpass customers&rsquo; expectations.</li><li>
Use clienteling techniques, omnichannel approach and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.</li><li>
Operational Excellence.</li><li>
Prepare and process e-commerce orders&rsquo; fulfilment from the store within the set SLAs in terms of time and quality.</li><li>
Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, CRM, OMS, etc.)</li><li>
Maintain all operating standards as per the brand&rsquo;s VM guidelines and SOP&rsquo;s.</li><li>
Provide feedback on store functionality.</li></ul>
What you'll need to succeed<ul><li>
Experienced in Retail with either a luxury or tech background.</li><li>
Availability for 6x months - duration of the temporary contract.</li><li>
Own UAE visa sponsorship.
</li><li>Able to join immediately.
</li></ul>What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Client Advisor - Devialet (Temporary Contract)

Track24

Overview Build Something ExtraordinaryAre you ready to lead customer success at one of the most exciting moments in a company's growth? At Track24 and through AtasNXT, we're transforming how organisations fulfil their duty of care. As our Customer Experience Manager, you'll own the complete customer journey during a pivotal scaling phase, combining strategic vision with hands-on impact. Why This Role is Different <ul><li>Build, Don't Just Manage: Shape our customer success function from its foundations - designing scalable processes, driving team culture, and creating frameworks for rapid expansion. You'll architect the future, not maintain the status quo.</li><li>Strategic + Hands-On: Lead a growing team (currently 2 reports) while personally stewarding our most strategic accounts. Present to C-suite clients one day, solve complex challenges the next. You'll have real variety and genuine impact.</li><li>Voice at the Table: Your insights will directly influence product development and business strategy. Join us at the sweet spot-established enough to have momentum, early enough for you to make your mark.</li></ul> What You'll Do <ul><li>Build and mentor a high-performing team, establishing the processes and culture that will define our customer success function.</li><li>Personally manage strategic customer relationships, conducting business reviews and identifying expansion opportunities.</li><li>Own the complete renewal cycle-from planning through negotiation to completion-targeting 95%+ renewal rates.</li><li>Develop relationships with key technology and channel partners, creating joint initiatives that amplify customer success.</li><li>Champion AI transformation initiatives, implementing health scoring systems and digitising onboarding processes.</li><li>Translate customer insights into actionable strategies that shape our product roadmap.</li></ul> Requirements What You Bring <ul><li>Experience in customer success or account management within B2B SaaS/technology, with experience leading teams.</li><li>Track record managing portfolios worth £500K+ ARR in scaling environments.</li></ul>Skills: You're equally comfortable presenting to executives and mentoring team members. You see patterns in data, build genuine customer relationships, and thrive in the controlled chaos of growth. You're resilient, strategic, and energised by solving complex problems.Education: Bachelor's degree in Business, Marketing or related field required. Benefits What's In It For You <ul><li>Financial: Competitive base salary + commission + comprehensive travel expenses</li><li>Impact: Your fingerprints on everything we build at a critical inflection point</li><li>Variety: Travel to customer and partner sites (up to 25%)-including international destinations</li><li>Autonomy: Own your domain with the resources and trust to execute your vision</li><li>Growth: Be part of an AI transformation journey</li></ul> Ready to Make Your Mark? If you're excited by building something meaningful and creating customer experiences that set the standard, we want to hear from you. This isn't just another customer success role - it's an opportunity to define what exceptional looks like.Track24/AtlasNXT is committed to building diverse teams and creating an inclusive workplace.Please note: We are not accepting applications via recruitment agencies for this role.

Customer Experience Manager

Explore 6690+ Customer experience specialist in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.