customer service representative Jobs in Karachi Pakistan

customer service representative

customer support representative Jobs in Karachi Pakistan

customer support representative

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chat support representative

sales consultant Jobs in Karachi Pakistan

sales consultant

customer care executive Jobs in Karachi Pakistan

customer care executive

customer experience specialist

Arena Multimedia Pakistan

<p><b>Want to Be the Face of Arena Multimedia? We're Hiring!</b></p><p>Are you more than just a customer support representative? Do you thrive on interaction, creativity, and being at the forefront?</p><p>Arena Multimedia is searching for a <b>bold, confident, and articulate Female Professional</b> to become our Brand Representative &amp; Customer Experience Specialist.</p><p><b>This isn't your typical desk job. You will:</b></p><ul><li>Be the first point of contact, wowing clients with your communication and problem-solving skills.</li><li>Be the face of our brand; on camera for our videos, online sessions, and social media.</li><li>Take charge at events, from managing logistics to hosting and engaging crowds.</li><li>Own the front office with your impeccable professional skills and presentation.</li></ul><p><b>We need someone who is:</b></p><ul><li>A stellar communicator (English, Urdu fluency is a must!).</li><li>Unshakably confident, negotiates well, and handles clients with ease.</li><li>Extremely presentable and carries a professional aura.</li><li>Camera-ready and enthusiastic about shooting videos and hosting.</li><li>A versatile go-getter, comfortable with flexible timings for special events.</li><li>A pro at multitasking between admin, events, and customer care.</li></ul><p><b>Show us you can represent the energy of a world-class creative institute!</b></p><p>Job Type: Full-time</p><p>Pay: From Rs45,000.00 per month</p><p>Application Question(s):</p><ul><li>What is your last salary drawn? </li><li>Which area are you living, apply if you live nearby North Nazimabad max 6-8kms radius.</li><li>What is your notice period?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>FD0/CSR: 1 year (Required)</li></ul><p>Work Location: In person</p>

Customer Service Representative- Female Preferred

FMCG

<p><b>Job Summary</b></p><p>The Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and journey data to improve overall customer satisfaction and loyalty. This role focuses on identifying gaps in customer experience, measuring performance through key metrics, and providing actionable insights to enhance service quality and business processes.</p><p><b>Key Responsibilities</b></p><ul><li>Collect, analyze, and interpret customer feedback from surveys, call logs, CRM systems, and digital platforms</li><li>Track and report customer experience KPIs such as CSAT, NPS, CES, retention, and churn</li><li>Analyze customer journeys to identify pain points and improvement opportunities</li><li>Prepare dashboards, reports, and presentations for management review</li><li>Work closely with cross-functional teams (Sales, Marketing, Operations, Support) to implement CX improvements</li><li>Conduct root cause analysis for customer complaints and service failures</li><li>Monitor customer trends, behavior patterns, and satisfaction levels</li><li>Support VOC (Voice of Customer) programs and feedback loops</li><li>Recommend data-driven strategies to enhance customer engagement and loyalty</li></ul><p><b>Key Skills &amp; Competencies</b></p><ul><li>Strong analytical and data interpretation skills</li><li>Proficiency in MS Excel, Power BI, Tableau, or similar analytics tools</li><li>Understanding of customer experience metrics and frameworks</li><li>Excellent reporting, presentation, and communication skills</li><li>Ability to translate data into actionable insights</li><li>Attention to detail and problem-solving mindset</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Statistics, Data Analytics, or a related field</li><li>2&ndash;4 years of experience in customer experience, business analysis, or data analysis</li><li>Experience working with CRM systems</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs85,000.00 per month</p><p>Work Location: In person</p>

Customer Experience Analyst

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
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 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Must have at least 40 WPM
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
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  <br/>
 </strong>
 <ul>
  <li>
   Assist customers with their items purchased through the e-commerce website
  </li>
  <li>
   Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
  </li>
  <li>
   Maintain swift responses to customers through email and/or chat
  </li>
  <li>
   Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
  </li>
  <li>
   Document each customer query as well as the resulting solution
  </li>
  <li>
   Provide alternatives to products/items, which are not available on the e-commerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing resolutions
  </li>
  <li>
   Stay up to date with the latest updates on system information and process changes
  </li>
  <li>
   Able to deal with objections and handle customer pushbacks
  </li>
 </ul>
</div>


Customer Services Specialist

US Mobile

<div><div><div>US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.</div><div></div><div><br>
At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.</div><div></div><div><br>
We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.</div><div></div><div><br>
You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.</div><div></div><div><br>
Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.</li><li>
Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.</li><li>
Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.</li><li>
Analyze customer feedback and data to identify pain points and opportunities for improvement.</li><li>
Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.</li><li>
Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Requirements</b></h3><ul><li><ul><li>
Bachelor's degree in a relevant field. IELTS, A-Levels.</li><li>
Strong communication skills, both written and verbal.</li><li>
Demonstrated empathy and customer-centric mindset.</li><li>
Ability to work effectively within a team and across departments.</li><li>
Proactive attitude with a strong willingness to learn and adapt.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What We Offer</b></h3><ul><li><ul><li>
Competitive above-market salary.</li><li>
Comprehensive health coverage.</li><li>
Free food, drinks, and many facilities.</li><li>
Dynamic and agile startup environment.</li><li>
Access to top-notch office amenities in Karachi.</li></ul></li></ul></div></div>
<div><div>₨ 150,000 - ₨ 300,000 a month</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Product Support Engineer - Karachi

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Why Start Your Career At ibex.?
  <br/>
  <br/>
 </strong>
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 <br/>
 <br/>
 <strong>
  What Makes You A Good Fit For This Job?
  <br/>
  <br/>
 </strong>
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 <br/>
 <br/>
 <strong>
  What We Seek In You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborative mindset
  </li>
  <li>
   Customer service focus
  </li>
  <li>
   Hands-on-problem solving ability
  </li>
  <li>
   The ability to communicate technical information in a simple manner
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matric or above
  </li>
  <li>
   Excellent English Written and Verbal Communication
  </li>
  <li>
   American or neutral accent
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Must be alteast 18 Years old and hold valid CNIC.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Learning And Takeaways
  <br/>
  <br/>
 </strong>
 Here @ ibex. we will help build you!
 <br/>
 <br/>
 <ul>
  <li>
   Unlimited exposure
  </li>
  <li>
   A chance to polish your skills
  </li>
  <li>
   A great learning environment
  </li>
  <li>
   Ample experience to build a future path for yourself
  </li>
  <li>
   An opportunity to operate with a highly trained and diversified network of people
   <br/>
   <br/>
  </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 <br/>
 <br/>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
  </li>
  <li>
   Collaborate and build relationships with customers to strengthen service competitiveness
  </li>
  <li>
   Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
  </li>
  <li>
   Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
  </li>
 </ul>
</div>


Customer Services Specialist - International

Air Arabia

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal &amp; external stakeholder for customer case management as per the policies, procedures, and entitlement.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.
  </li>
  <li>
   Manage different types of cases, study &amp; analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.
  </li>
  <li>
   Provide highest quality of service through personalized communication, accuracy, follow-ups &amp; escalations, case validation, compliance to internal processes, and system actions.
  </li>
  <li>
   Process credit vouchers, free tickets, air rewards loyalty points, etc. as service recovery and customer retention measures.
  </li>
  <li>
   Compensate eligible passengers based on customer tiers, international regulations such as EC261, or local passenger rights guidelines.
  </li>
  <li>
   Review and analyze customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.
  </li>
  <li>
   Highlight customer pain points, and recurring issues to avoid service failures and reduce complaints to enhance customer satisfaction.
  </li>
  <li>
   Constantly aim at maintaining high service levels and customer feedback, ensuring SLA target and CSAT scores are always met.
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities - Continued
 <br/>
 <br/>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 Bachelors in business administration, or related customer-management stream from a recognized university
 <br/>
 <br/>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.
  </li>
  <li>
   Proficient in CRM systems, customer feedback management tools, and MS Office suite
  </li>
  <li>
   Understanding of passenger travel journey, touchpoints, channels, etc.
  </li>
  <li>
   Understanding of customer retention and service recovery techniques, and its impact on customer loyalty.
  </li>
  <li>
   Capable of analyzing customer feedback and case data, identifying root causes, and suggesting preventive/corrective actions to mitigate &amp; prevent complaints.
  </li>
  <li>
   Capable of understanding market trends and emerging practices in CRM.
  </li>
  <li>
   Employs a balance of technical expertise, and essential soft skills.
  </li>
 </ul>
</div>


Customer Relations Executive

Nestlé

<div>
 <strong>
  Job Title: Sales Operations Specialist - South
  <br/>
  <br/>
 </strong>
 Sales Operations Specialist
 <br/>
 <br/>
 POSITION SNAPSHOT
 <br/>
 <br/>
 Company: Nestl&eacute; Pakistan
 <br/>
 <br/>
 Full-time
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Support the Regional Field Sales Management team through timely reporting, analysis, orders, payments, claims etc in order to achieve sales objectives by ensuring effective communication network between Sales Force, related departments and distributors/ customers.
 <br/>
 <br/>
 <strong>
  A DAY IN THE LIFE &hellip;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   . Deliver timely and accurate sales reports, bottom-up data / analysis in line with Regional Sales Team and 2. Head Office's requirements .
  </li>
  <li>
   . Manage stock norms at distributions
  </li>
  <li>
   . Maintain Sales history (primary,secondary and tertiary) of the regions and areas (City /geography distributor, Sub distributor, Channel)
  </li>
  <li>
   Timely planning of orders &amp; co-ordination for payments by Distributors in line with monthly sales objectives.
  </li>
  <li>
   Liason with sales control, distributor/customer for reconciliation of ledgers
  </li>
  <li>
   Monthly reconciliation of sales data with regional reports. (distributors and area wise reports) Maintain Daily, Weekly and Monthly Tertiary sales data (sub-distributor sales data)
  </li>
  <li>
   Effective co-ordination with all Area Managers/ Distributors / Sales Automation for timely submission of claims and settelement.
  </li>
  <li>
   Assist RSM to manage TTS (Actual vs Plan)
  </li>
  <li>
   Maintain record of Distributor Contracts, Customer Contracts (OOH/KA), Trade Assets contracts, regional FMR &amp; AMR record , RSM/ASM Itinerary , distributor's clearance certificates , Trade Asset Througput Report , Stock Count and Bottle Reconciliation as per the SOPs
  </li>
  <li>
   Ensure adherence to all Company policies.
  </li>
  <li>
   Monthly visit of distribution warehouses to validate key SOPs and follow up implementation with field sales team and distributor.
  </li>
  <li>
   General office management as per allocated FOE budgets .
  </li>
  <li>
   Ensure continuous improvement using the NCE methodology
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  WHAT MAKES YOU SUCCESSFUL?
  <br/>
  <br/>
 </strong>
 1-2 years of relevant Sales Operations experience
 <br/>
 <br/>
 <ul>
  <li>
   Demonstrated ability to understand the business dynamics and processes
  </li>
  <li>
   Capacity to understands all sales functions i.e. CCSD, Customer, Field
  </li>
  <li>
   Demonstrated an effective command on MS Office i.e. Excel, PPT....
  </li>
 </ul>
</div>


Sales Operations Specialist - South

Explore 2304+ Customer experience specialist in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.