customer service consultant Jobs in Egypt

customer service consultant

customer support specialist Jobs in Egypt

customer support specialist

order management senior analyst Jobs in Egypt

order management senior analyst

sr customer marketing specialist Jobs in Egypt

sr customer marketing specialist

account manager - shipping & logistics Jobs in Egypt

account manager - shipping & logistics

customer logistics lead

Coca-Cola HBC

<div>
 <p>
  <strong>
   ABOUT YOUR NEW JOB
  </strong>
 </p>
 <ul>
  <li>
   Comprehensive analysis of Supply Chain.
  </li>
  <li>
   Coordinates the ordering &amp; delivery process for all customers.
  </li>
  <li>
   Close follow up of the order-to-cash cycle &amp; communicating with other teams to improve service levels and customer satisfaction.
  </li>
  <li>
   Solves problems and actively cooperates with other departments to maintain a high level of service levels.
  </li>
  <li>
   Optimize processes by implementing the best solutions to deliver set up KBIs with Customers through improvement of Service Level for Customers, drive operational excellence to ensure best service &amp; optimal cost.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ABOUT YOUR NEW JOB RESPONSIBILITIES
  </strong>
 </p>
 <ul>
  <li>
   Root causes of Out-Of-Stock analysis
  </li>
  <li>
   Root causes of DIFOT components (Out-Of-Stock, Returns, On-Time, Commercial &amp; Financial rejections)
  </li>
  <li>
   Develop implement actions plan to improve sales &amp; logistic processes in CCHBC and Customer defined in analysis project.
  </li>
  <li>
   Preparation of daily/weekly/monthly reports.
  </li>
  <li>
   Regularly tracks plans execution and reacts accordingly.
  </li>
  <li>
   Analyzing DIFOTAI, Case-fill rate and OOS root causes, building mitigation plans and implementing
  </li>
  <li>
   Analyzes and finds solutions to minimize Cost to Supply
  </li>
  <li>
   Plans work independently, set priorities and regularly monitor the level of implementation of tasks, goals and projects
  </li>
  <li>
   Ongoing control of the daily shipment execution to Customers and flexible response to changes in Customer demand and CCH production plans.
  </li>
  <li>
   Performs other tasks and duties specified by the CLM, resulting from the nature of work on the position held
  </li>
  <li>
   Ongoing monitoring and taking care of business objectives realization (KBI: Cost to Supply, Service Level, DIFOTAI and OSA)
  </li>
  <li>
   Timely preparation of all reports at the request of supervisors &amp; stakeholders
  </li>
  <li>
   Managing / working in the SAP system, preparing Customer orders, collecting and managing data in the SAP, controlling shipments execution to Customers
  </li>
  <li>
   Compliance with safety, hygiene and discipline regulations at the own workplace.
  </li>
  <li>
   Meets agreements and deadlines, fulfills obligations to internal and external customers in accordance with company standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ARE THSES YOUR SECERET INGRIDIENTS
  </strong>
 </p>
 <ul>
  <li>
   University education, preferably with a &ldquo;quantitative&rdquo; background (business, sciences, engineering, logistics)
  </li>
  <li>
   Knowledge of the English (min. B2)
  </li>
  <li>
   Min. 3-5 years of work experience in FMCG or position of a similar nature.
  </li>
  <li>
   Knowledge related to planning deliveries and fulfilling orders
  </li>
  <li>
   Focus on internal and external customers
  </li>
  <li>
   Planning, organizing &amp; time management skills
  </li>
  <li>
   Understanding of cost/revenue impact of decisions
  </li>
  <li>
   Knowledge about processes in Supply Chain and Sales
  </li>
  <li>
   High analytical skills
  </li>
  <li>
   Negotiation Skills
  </li>
  <li>
   Ability for priority setting
  </li>
  <li>
   Ability to manage work systems and processes
  </li>
  <li>
   Ability to communicate effectively
  </li>
  <li>
   Very good computer skills (e.g. Microsoft Office, Excel, Word, PowerPoint)
  </li>
  <li>
   Experience in working with EDI and SAP systems (preferred)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   HOW WE WILL SUPPORT YOU
  </strong>
 </p>
 <ul>
  <li>
   You&rsquo;ll have a buddy who will introduce you to the business, your daily routines during your onboarding period.
  </li>
  <li>
   International career opportunities: As a large and expanding company, we offer unique opportunities for role changes and enriching experiences and capabilities, including cross-functional transitions and international assignments.
  </li>
  <li>
   4 unique core values: Customer first, We over I, Make it simple and Deliver sustainably form the foundation of a robust culture that enables continuous and sustainable growth.
  </li>
  <li>
   Competitive remuneration and social package
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ABOUT YOUR NEW TEAM
  </strong>
 </p>
 <p>
  We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 </p>
 <p>
  We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 </p>
 <p>
  We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 </p>
 <p>
  And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP."
 </p>
 <p>
  At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 </p>
 <p>
 </p>
</div>


Customer Logistics Lead

The Coca-Cola Company

<div><div><div><div><div><div><div><div>Egypt (Cairo)
</div></div></div></div><div><div><div>Supply Chain
</div></div></div><div><div><div>Hybrid
</div></div></div><div><div><div>Experienced Professionals
</div></div></div></div></div></div><div><div><div><div><div><div><p><b>ABOUT YOUR NEW JOB</b></p><ul>
<li>Comprehensive analysis of Supply Chain.</li>
<li>Coordinates the ordering &amp; delivery process for all customers.</li>
<li>Close follow up of the order-to-cash cycle &amp; communicating with other teams to improve service levels and customer satisfaction.</li>
<li>Solves problems and actively cooperates with other departments to maintain a high level of service levels.</li>
<li>Optimize processes by implementing the best solutions to deliver set up KBIs with Customers through improvement of Service Level for Customers, drive operational excellence to ensure best service &amp; optimal cost.</li>
</ul><p><b>ABOUT YOUR NEW JOB RESPONSIBILITIES</b></p><ul>
<li>Root causes of Out-Of-Stock analysis</li>
<li>Root causes of DIFOT components (Out-Of-Stock, Returns, On-Time, Commercial &amp; Financial rejections)</li>
<li>Develop implement actions plan to improve sales &amp; logistic processes in CCHBC and Customer defined in analysis project.</li>
<li>Preparation of daily/weekly/monthly reports.</li>
<li>Regularly tracks plans execution and reacts accordingly.</li>
<li>Analyzing DIFOTAI, Case-fill rate and OOS root causes, building mitigation plans and implementing</li>
<li>Analyzes and finds solutions to minimize Cost to Supply</li>
<li>Plans work independently, set priorities and regularly monitor the level of implementation of tasks, goals and projects</li>
<li>Ongoing control of the daily shipment execution to Customers and flexible response to changes in Customer demand and CCH production plans.</li>
<li>Performs other tasks and duties specified by the CLM, resulting from the nature of work on the position held</li>
<li>Ongoing monitoring and taking care of business objectives realization (KBI: Cost to Supply, Service Level, DIFOTAI and OSA)</li>
<li>Timely preparation of all reports at the request of supervisors &amp; stakeholders</li>
<li>Managing / working in the SAP system, preparing Customer orders, collecting and managing data in the SAP, controlling shipments execution to Customers</li>
<li>Compliance with safety, hygiene and discipline regulations at the own workplace.
</li><li>Meets agreements and deadlines, fulfills obligations to internal and external customers in accordance with company standards.</li>
</ul><p><b>ARE THSES YOUR SECERET INGRIDIENTS</b></p><ul>
<li>University education, preferably with a &ldquo;quantitative&rdquo; background (business, sciences, engineering, logistics)</li>
<li>Knowledge of the English (min. B2)</li>
<li>Min. 3-5 years of work experience in FMCG or position of a similar nature.</li>
<li>Knowledge related to planning deliveries and fulfilling orders</li>
<li>Focus on internal and external customers</li>
<li>Planning, organizing &amp; time management skills</li>
<li>Understanding of cost/revenue impact of decisions</li>
<li>Knowledge about processes in Supply Chain and Sales</li>
<li>High analytical skills</li>
<li>Negotiation Skills</li>
<li>Ability for priority setting</li>
<li>Ability to manage work systems and processes</li>
<li>Ability to communicate effectively</li>
<li>Very good computer skills (e.g. Microsoft Office, Excel, Word, PowerPoint)</li>
<li>Experience in working with EDI and SAP systems (preferred)</li>
</ul><p><b>HOW WE WILL SUPPORT YOU</b></p><ul>
<li>You&rsquo;ll have a buddy who will introduce you to the business, your daily routines during your onboarding period.</li>
<li>International career opportunities: As a large and expanding company, we offer unique opportunities for role changes and enriching experiences and capabilities, including cross-functional transitions and international assignments.</li>
<li>4 unique core values: Customer first, We over I, Make it simple and Deliver sustainably form the foundation of a robust culture that enables continuous and sustainable growth.</li>
<li>Competitive remuneration and social package</li>
</ul><p><b>ABOUT YOUR NEW TEAM</b></p><p>
We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.</p><p>
We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.</p><p>
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.</p><p>
And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.&quot;</p><p>
At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.</p></div><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Benefits
</b></h3></div></div><div><div><div><div><div>Coaching and mentoring programs</div>
</div></div><div><div><div>Development opportunities</div>
</div></div><div><div><div>Discounts</div>
</div></div><div><div><div>Equal opportunity employer</div>
</div></div><div><div><div>Medical Insurance</div>
</div></div><div><div><div>Free product quota</div>
</div></div><div><div><div>Work with iconic brands</div>
</div></div><div><div><div>Supportive team</div></div></div></div></div></div></div>

adidas

<div>
 Job Title: CS &amp; Commercial Operations Manager Franchise
 <br/>
 <br/>
 <strong>
  Purpose &amp; Overall Relevance For The Organization
  <br/>
  <br/>
 </strong>
 A diverse role in the heart of the business as interface of adidas regional partners connecting them with internal planning team for a variety of commercial services such as managing partners&rsquo; portfolio from order to cash cycle, sales and operational planning to drive business excellence and brand positioning.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Overlook E2E Order to Cash Cycle Ensuring timely accurate order entry and release, accuracy of product information, stock availability, pricing, trade terms for EMC Franchise Channel
  </li>
  <li>
   Drive customer satisfaction by consistently delivering high quality service and meeting service fulfillment measures as seen by partner&rsquo;s lens.
  </li>
  <li>
   Proactive data analytics on customer behavior trend and out of stock risks taking in account inputs from Demand Planning, Sales, Customer and Service Strategy to ensure efficient order fulfillment.
  </li>
  <li>
   Optimize orders where logistical efficiency is required such as attainment of logistics trade terms (3PL), picking, pallet or vehicle allowances, or journey/route planning requirements exist.
  </li>
  <li>
   Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF.
  </li>
  <li>
   Manage EX works operations with adidas partners such as
  </li>
  <ul>
   <li>
    compliance with partner&rsquo;s government laws and regulations
   </li>
   <li>
    Prepare and file export documentation PIs, commercial invoices, bills of lading
   </li>
   <li>
    Coordinate with freight forwarders, carriers, and other logistics providers to arrange shipment of goods and monitor shipment progress and resolve any issues that may arise, such as delays, damages, or missing items
   </li>
  </ul>
  <li>
   Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
  </li>
  <li>
   Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
  </li>
  <li>
   Support business by working towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results such as (LC negotiation lead time &ndash; aging credit notes &ndash; order book conversion)
  </li>
  <li>
   Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
  </li>
  <li>
   Manage departmental and business projects / initiatives as required by the department lead.
  </li>
  <li>
   Manage CS and operational efficiencies to a positive and tangible outcome whilst maintaining a strong working relationship.
  </li>
 </ul>
 KPI&rsquo;s:
 <br/>
 <br/>
 <ul>
  <li>
   Customer satisfaction and engagement
  </li>
  <li>
   Customer Service Excellence (Automation, efficiency)
  </li>
  <li>
   CS SLA &amp; Blueprints.
  </li>
  <li>
   LC Negotiation lead time
  </li>
  <li>
   Credit and Claims resolution lead time
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Relationships
  <br/>
  <br/>
 </strong>
 Adidas Partners. Sales Team.
 <br/>
 <br/>
 SCM (Operations, Purchasing, OBF&hellip;). Finance Team.
 <br/>
 <br/>
 Marketing Team.
 <br/>
 <br/>
 External Stakeholders (Forwarders, Banks&hellip;).
 <br/>
 <br/>
 <strong>
  Knowledge, Skills And Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent knowledge of Supply Chain and/or Logistics.
  </li>
  <li>
   Minimum 6 years of experience in Customer service/ Exports/ Logistics role.
  </li>
  <li>
   A high level of problem-solving ability.
  </li>
  <li>
   Superior attention to detail and accuracy.
  </li>
  <li>
   Customer Centricity
  </li>
  <li>
   Excellent communication skills and a proven ability to develop long lasting relationships.
  </li>
  <li>
   Experience in working under pressure to meet deadlines and conflicting priorities
  </li>
  <li>
   Strong Microsoft Office skills are essential, PowerPI is a plus.
  </li>
  <li>
   Strong ERP/SAP knowledge an added advantage.
  </li>
  <li>
   Team player with high planning, organizing and reporting abilities.
  </li>
  <li>
   Fluency in Arabic is a must
  </li>
  <li>
   French speaking is an added advantage.
   <br/>
   <br/>
  </li>
 </ul>
 Requisite Education and Experience / Minimum Qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's degree in business administration, logistics, supply chain or a related field
   <br/>
   <br/>
  </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>


Customer Service & Commercial Operations Manager Franchise

Golden Hawk Logistics

<div>
 <p>
  🚨 We&rsquo;re Hiring &ndash; Logistics Sales Representative 🚨
 </p>
 <p>
  Golden Hawk Logistics is growing, and we&rsquo;re looking for a motivated Sales Representative to join our team in-office!
 </p>
 <p>
  🔹 Role Responsibilities:
 </p>
 <p>
  Make cold calls to prospective clients
 </p>
 <p>
  Generate and qualify new leads
 </p>
 <p>
  Build strong customer relationships
 </p>
 <p>
  Drive sales growth for our logistics services
 </p>
 <p>
  🔹 What We&rsquo;re Looking For:
 </p>
 <p>
  Excellent communication &amp; negotiation skills
 </p>
 <p>
  Confidence in cold calling and lead generation
 </p>
 <p>
  Sales-driven and results-oriented mindset
 </p>
 <p>
  Previous experience in logistics or sales is a plus
 </p>
 <p>
  🔹 Job Details:
 </p>
 <p>
  Location: On-site (6th October City)
 </p>
 <p>
  Schedule: 3:00 PM &ndash; 12:00 AM
 </p>
 <p>
  Days off: Saturday &amp; Sunday
 </p>
 <p>
  Compensation: Attractive salary + commission
 </p>
 <p>
  📩 How to Apply:
 </p>
 <p>
  Send your CV to:
 </p>
 <p>
  ✉️career@ship-elite.com
 </p>
 <p>
  Join the supply chain industry, and unleash your potential in sales! 🚀
 </p>
 <p>
  hashtag#Hiring hashtag#Sales hashtag#Logistics hashtag#LeadGeneration hashtag#ColdCalling hashtag#GoldenHawkLogistics hashtag#Careers
 </p>
</div>


Sales Service Representative

DHL Express

<div>
 <strong>
  Role Purpose:
  <br/>
  <br/>
 </strong>
 The Key Account Manager (KAM) is responsible for driving revenue and profitability from a portfolio of Key/strategic customers. This role focuses on consultative selling, account development, and delivering exceptional customer experience while representing DHL Express Egypt as a trusted logistics partner.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  Account Development &amp; Growth / Acquisition:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Always act as an ambassador for DHL and attend to customer needs in a professional, friendly and courteous manner
  </li>
  <li>
   Ensure that a high level of professional rapport is developed and maintained with all customers
  </li>
  <li>
   Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
  </li>
  <li>
   Manage and develop a specific group of customers with the objective of continuous growth across all products Manage, Maintain and improve the customer&rsquo;s business profitability
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client Relationship Management
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build and maintain multi-level relationships with key decision-makers.
  </li>
  <li>
   Conduct quarterly business reviews to assess performance and identify growth opportunities.
  </li>
  <li>
   Ensure timely resolution of service issues through coordination with internal teams.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Market &amp; Competitive Analysis
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor competitor activities and market trends.
  </li>
  <li>
   Design strategies to defend and grow market share.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cross-functional Collaboration
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work closely with Customer Service, Operations, and Regional Sales teams.
  </li>
  <li>
   Lead initiatives to implement new solutions for strategic accounts.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications, Experience And Competencies
  <br/>
  <br/>
 </strong>
 <strong>
  Education &amp; Experience
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business, Logistics, or related field.
  </li>
  <li>
   3&ndash;4 years of experience in B2B sales or account management (preferably in logistics/express industry).
  </li>
  <li>
   A proved track in sales performance and achievements.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Competencies
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong consultative selling and negotiation skills.
  </li>
  <li>
   SLNB completion
  </li>
  <li>
   Excellent communication and presentation abilities.
  </li>
  <li>
   Analytical mindset with strategic planning capabilities.
  </li>
  <li>
   Proficiency in English and Arabic.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Personal Attributes
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer-centric and results-driven.
  </li>
  <li>
   Resilient, proactive, and able to work under pressure
  </li>
 </ul>
</div>


Key Account Manager

justclean

<p>The business development will be responsible for overseeing all aspects of Justclean&rsquo;s business operations within the assigned city. This includes driving growth by acquiring and retaining partners, ensuring operational excellence in logistics and order fulfilment, and maintaining the highest standards of brand representation.</p><p>The business development team will lead cross-functional teams &mdash; including Partner Success, Operations, and Logistics &mdash; to ensure the seamless execution of daily business activities while aligning with the company&rsquo;s strategic objectives. This role requires strong leadership, commercial acumen, and the ability to balance growth initiatives with operational efficiency.</p><p>Key Responsibilities</p><ul><li>Lead the overall city operations to achieve sales, operational, and financial targets.</li><li>Develop and execute strategic plans to acquire new partners and expand existing accounts.</li><li>Oversee partner success initiatives, ensuring partners are fully trained and engaged with justclean products (Marketplace, Logistics, and SaaS systems).</li><li>Manage logistics operations, ensuring timely and efficient order pickup, delivery, and fulfillment cycles.</li><li>Build, train, and motivate a high-performing city team across functions (Partner Success, Operations, Logistics).</li><li>Maintain strong and continuous business relationships with key partners to enhance loyalty and long-term collaboration.</li><li>Monitor city performance metrics (orders, revenue, incidents, driver productivity, SLA compliance) and provide detailed reports to senior management.</li><li>Handle escalations, operational challenges, and partner/customer complaints with quick, effective solutions.</li><li>Coordinate with central departments (Marketing, Finance, HR) to align city initiatives with company-wide goals.</li><li>Launch and oversee city-specific marketing campaigns and promotions to boost sales and partner engagement.</li><li>Ensure compliance with justclean policies, local labor laws, and health &amp; safety standards.</li><li>Drive continuous improvement and innovation to strengthen justclean&rsquo;s competitive position in the city.</li></ul><p>Skills &amp; Qualifications</p><ul><li>Proven track record in City/Area/Operations/General Management, ideally in logistics, tech, or marketplace platforms.</li><li>Strong leadership and people management skills with experience in building and leading diverse teams.</li><li>Excellent communication, negotiation, and relationship management abilities.</li><li>Strong problem-solving and decision-making skills under pressure.</li><li>Business development experience with the ability to identify growth opportunities.</li><li>Solid knowledge of logistics operations and SaaS/Marketplace ecosystems preferred.</li><li>Commercial mindset with experience in P&amp;L management and KPI tracking.</li><li>Must have a car and valid driving license.</li><li>Flexibility to work in rotational shifts and adapt to a dynamic business environment.</li><li>Hands-on, entrepreneurial, and street-smart approach to managing city-level challenges.</li></ul><p>Job Type: Full-time</p>

Business Development

<p>The Sales and Operations Officer will be responsible for overseeing all aspects of Justclean&rsquo;s business operations within the assigned city. This includes driving growth by acquiring and retaining partners, ensuring operational excellence in logistics and order fulfilment, and maintaining the highest standards of brand representation.</p><p>The Sales and Operations Officer will lead cross-functional teams &mdash; including Partner Success, Operations, and Logistics &mdash; to ensure seamless execution of daily business activities while aligning with the company&rsquo;s strategic objectives. This role requires strong leadership, commercial acumen, and the ability to balance growth initiatives with operational efficiency.</p><p>Key Responsibilities</p><ul><li>Lead the overall city operations to achieve sales, operational, and financial targets.</li><li>Develop and execute strategic plans to acquire new partners and expand existing accounts.</li><li>Oversee partner success initiatives, ensuring partners are fully trained and engaged with justclean products (Marketplace, Logistics, and SaaS systems).</li><li>Manage logistics operations, ensuring timely and efficient order pickup, delivery, and fulfillment cycles.</li><li>Build, train, and motivate a high-performing city team across functions (Partner Success, Operations, Logistics).</li><li>Maintain strong and continuous business relationships with key partners to enhance loyalty and long-term collaboration.</li><li>Monitor city performance metrics (orders, revenue, incidents, driver productivity, SLA compliance) and provide detailed reports to senior management.</li><li>Handle escalations, operational challenges, and partner/customer complaints with quick, effective solutions.</li><li>Coordinate with central departments (Marketing, Finance, HR) to align city initiatives with company-wide goals.</li><li>Launch and oversee city-specific marketing campaigns and promotions to boost sales and partner engagement.</li><li>Ensure compliance with justclean policies, local labor laws, and health &amp; safety standards.</li><li>Drive continuous improvement and innovation to strengthen justclean&rsquo;s competitive position in the city.</li></ul><p>Skills &amp; Qualifications</p><ul><li>Proven track record in City/Area/Operations/General Management, ideally in logistics, tech, or marketplace platforms.</li><li>Strong leadership and people management skills with experience in building and leading diverse teams.</li><li>Excellent communication, negotiation, and relationship management abilities.</li><li>Strong problem-solving and decision-making skills under pressure.</li><li>Business development experience with the ability to identify growth opportunities.</li><li>Solid knowledge of logistics operations and SaaS/Marketplace ecosystems preferred.</li><li>Commercial mindset with experience in P&amp;L management and KPI tracking.</li><li>Must have a car and valid driving license.</li><li>Flexibility to work in rotational shifts and adapt to a dynamic business environment.</li><li>Hands-on, entrepreneurial, and street-smart approach to managing city-level challenges.</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;15,000.00 per month</p>

Sales and Operation Officer

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Sales and Operation Officer