call center / kundenbetreuung (m/w/d) – deutschsprachig

contract logistics customer onboarding expert

legal billing & operations analyst - asset resolution (türkiye)

customer service specialist – turkey Jobs in Turkey

customer service specialist – turkey

1st level service desk agent Jobs in Turkey

1st level service desk agent

after sales service specialist Jobs in Turkey

after sales service specialist

call center / kundenbetreuung (m/w/d) – deutschsprachig Jobs in Turkey

contract logistics customer onboarding expert Jobs in Turkey

customer logistics service agent

Imerys

<div><h2 class="jobSectionHeader">The Company</h2><h2 class="jobSectionHeader">
Imerys is the world&rsquo;s leading supplier of mineral-based specialty solutions for the industry with &euro;3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers&rsquo; products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.</h2><h2 class="jobSectionHeader">
Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.</h2><h2 class="jobSectionHeader">
The Position</h2>
Customer &amp; Logistics Service Agent<h2 class="jobSectionHeader">
Job Summary</h2>
JOB SUMMARY/PURPOSE<ul><li>
Optimise the delivery lead-time, transport costs and the Quality service focusing on customer satisfaction.</li><li>
Confirm availability of goods to the customers, discussing availability and collection data with the Production plant responsible.</li><li>
Manage relationships with carriers and forwarders, confirming dates, checking invoices, claims and export documents.</li></ul> 
<div>JOB SCOPE/DIMENSIONS<ul><li>
Contribute to the On Time Delivery (OTD) and customer satisfaction indicators</li><li>
Contribute to the claims KPIs</li><li>
Responsible for maintaining a safe personal environment and acting safely at all times.</li><li>
Fully supports the location health, safety and environmental (EHS) programs by participating in their implementation, maintenance, enforcement and compliance with the company's programs.</li><li>
To support all STEP initiatives (Saving Together through Excellence in Purchasing) and participate actively in all requested projects.</li><li>
Customer service activities linked to support Sales as Sales reports or price checking.</li></ul>
 KEY TASKS AND RESPONSIBILITIES<ul><li>
Confirm sales orders to customers after planning discussion.</li><li>
Assure suppliers booking transport through TMS (Transwide) when ready, issue Delivery Notes and all related documents.</li><li>
Manage the customers urgent deliveries.</li><li>
Manage customer complaints in case root cause analysis impacts Supply Chain.</li><li>
Keep a closer relation with Customer Service to permit customers to receive all information related to the goods status.</li><li>
Send the purchase orders to suppliers, follow up these orders confirmations and also ETAs requested vs ETAs confirmed.</li><li>
Control suppliers deliveries conformity, costs generated by non-conformities (quality, delay) and that these costs are re-invoiced.</li><li>
Anticipate the delivery delay from suppliers and manage emergencies</li><li>
Forward all necessary documents to the logistics service providers</li><li>
Send input documents to the accounting department for invoices reconciliation</li><li>
Manage supplier complaints</li><li>
Ensure delivery and stock data reliability in software.</li><li>
Provide loaders short term and midterm information of daily collections.</li><li>
Follow up and monitor Supply Chain KPIs related to the function.</li></ul>
JOB SPECIFICATIONS<ul><li>
Minimum 5 years of experience in a similar function</li><li>
SAP user, preferably Hana version is a plus. Logos ERP user is an added value.</li><li>
Bachelor or Master in international Business &amp; Logistics and Supply Chain Management is a plus</li></ul>
Knowledge, skills, Imerys Leadership Behaviors<ul><li>
Strong background in all kinds of transport and export documents. Background as a customs agency or forwarder officer is an added value.</li><li>
Strong interpersonal skills to collaborate with several stakeholders, Sales, Customer services, Plant staff, Finance staff and forwarders / carriers representatives.</li><li>
Leadership. Able to coordinate small projects.</li><li>
Ability to work with ERP to execute administrative tasks. Logos / SAP</li><li>
Speak English and Turkish.</li></ul></div><h2 class="jobSectionHeader">
Position Type</h2>
Full time
and
Fixed Term (Fixed Term)
Only technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com 
 
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 
 
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.<h3 class="jobSectionHeader">
IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.</h3></div>

Customer & Logistics Service Agent

Expeditors

<div>Company Description 
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! 
Job Description 
Air Export &amp; Import Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. Major duties and responsibilities to include but not limited to:<ul><li>
Track and Trace shipments.</li><li>
Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.</li><li>
Accurate and timely data entry into our operating system.</li><li>
Dispatch freight.</li><li>
Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.</li><li>
Monitor reports.</li><li>
Accurate and timely client billing.</li><li>
Contribute to maintaining strong service provider relationships- airlines, trucking companies, and others.</li><li>
Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.</li><li>
Meet key performance indicators to support department, branch, product, and company goals.</li><li>
Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.</li><li>
Training and Development - must obtain required 52 hours of annual training. (company provided)</li></ul> 

Qualifications 
<ul><li>
Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing.</li><li>
Strong organizational and prioritization skills are critical.</li><li>
Must have the ability to work independently and in a team environment.</li><li>
Proficient computer skills - Outlook, Excel, Word, PowerPoint</li><li>
Proven background for excellent attendance.</li><li>
Turkish is must.</li><li>
Advance English language skills.</li></ul> 
Additional Information 
Expeditors offers excellent benefits:<ul><li>
Paid Vacation, Holiday, Sick Time</li><li>
Health Plan: Medical</li><li>
Life Insurance</li><li>
Employee Stock Purchase Plan</li><li>
Training and Personnel Development Program</li><li>
Growth opportunities within the company</li><li>
Employee Assistance Program</li></ul></div>

Air Export & Import Agent / Mersin

Avedo – eine Marke der Ströer X GmbH

<div>Du sprichst sehr gut Deutsch und arbeitest gerne mit Kunden? Du liebst Reisen und wei&szlig;t, wie man Begeisterung in Buchungen verwandelt? Dann bist du bei uns genau richtig. Arbeite f&uuml;r Avedo als Call Center Agent Inbound Sales (m/w/d) im Bereich Travel &ndash; auf Freelancer-Basis. 
Das bieten wir<ul><li>
100 % Remote &ndash; du arbeitest von dort, wo du am produktivsten bist</li><li>
leistungsbasierte Verg&uuml;tung: Bezahlung pro Produktivminute + Provision f&uuml;r erfolgreiche Verk&auml;ufe</li><li>
vollst&auml;ndige Remote-Schulung (7&ndash;12 Tage) vor dem Start</li><li>
pers&ouml;nliche Betreuung und Onboarding vom ersten Tag an</li><li>
Teil eines wachsenden, internationalen Freelancer-Netzwerks</li><li>
langfristige Zusammenarbeit mit echten Entwicklungsperspektiven</li></ul>
Deine Aufgaben<ul><li>
Bearbeitung eingehender Kundenanfragen zu Reiseangeboten</li><li>
kompetente Beratung von Kunden und aktiver Verkauf passender Reiseprodukte</li><li>
Betreuung von Service- und Verkaufsanliegen im Inbound-Kontakt</li><li>
&Uuml;bernahme von Schichten im Rahmen der Notfallhotline (auch nachts)</li></ul> 
Dein Profil<ul><li>
Erfahrung im telefonischen Vertrieb, Inbound Sales oder Customer Service &ndash; idealerweise im Contact-Center-Umfeld</li><li>
Sehr gute Deutschkenntnisse in Wort und Schrift</li><li>
Ausgepr&auml;gte Kommunikationsst&auml;rke und Freude am aktiven Verkauf</li><li>
Eigenmotivation, Disziplin und eine zuverl&auml;ssige, selbstst&auml;ndige Arbeitsweise (Freelancer-Modell)</li><li>
Bereitschaft zur Schichtarbeit, inklusive Nacht- und Notdiensteins&auml;tzen</li><li>
Sicherer Umgang mit g&auml;ngigen CRM- und Telefonie-Tools oder hohe technische Affinit&auml;t</li><li>
Stabile Internetverbindung und ruhiger Arbeitsplatz im Homeoffice</li><li>
Interesse an Reisethemen von Vorteil</li></ul>
Wichtig zu wissen<ul><li>
die Zusammenarbeit erfolgt auf Freelancer-Basis</li></ul>
Klingt nach dir?
Dann bewirb dich jetzt als Call Center Agent Inbound Sales (Deutsch) &ndash; Travel (m/w/d) &ndash; unkompliziert und direkt. Wir freuen uns auf dich! 
S&auml;mtliche Bezeichnungen richten sich an alle Geschlechter.</div>

Call Center Agent Inbound Sales (Deutsch) – Travel (m/w/d)

<div>Company Description 
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! 
Job Description 
The focus of the District Sales Executive (DSE) is on achieving results that are aligned with the overall organization and it's strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, are the keys to achieving the performance objectives of the District Sales Executive role at Expeditors.
The DSE orchestrates involvement of multiple people in our Sales process, so that new customer revenue is consistently secured for our district office and Expeditors network. The job environment is flexible, constantly changing, and provides growth opportunity, recognition and reward for the achievement of business results. This position reports to the District Sales Manager.
Key Deliverables
These are the minimum results expected from a successful District Sales Executive:<ul><li>
Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area</li><li>
Timely data entry in our Customer Relationship Management tool</li><li>
Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources</li><li>
Participate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and cost-benefit calculations</li><li>
Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork. When needed, support AR (accounts receivable) collection.</li><li>
Attend training &amp; development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge</li><li>
Involvement in local trade groups, as directed by the District Sales Manager</li><li>
Take on additional assignments as required, supporting company needs</li></ul> 

Qualifications 
<ul><li>
The ability to meet with customers off-site on a regular basis</li><li>
Oral and written proficiency in the English language</li><li>
Strong problem solving, organizational, and interpersonal skills</li><li>
Ability to work productively both individually and in a team environment</li><li>
Sense of urgency for goal achievement</li><li>
Self-motivated with ability to work in a fast-paced and constantly changing environment</li><li>
Comfortable with regular data entry on a laptop computer</li><li>
Strong rapport and relationship-building focused</li><li>
Empowered to make quick decisions in response to changing conditions</li><li>
Extroverted, confident, enthusiastic and persuasive</li><li>
Influences others to action</li><li>
Timeliness and accountability for results</li><li>
Military obligation should be completed.</li></ul> 

Additional Information 
Expeditors offers excellent benefits:<ul><li>
Paid Vacation, Holiday, Sick Time</li><li>
Health Plan: Medical</li><li>
Life Insurance</li><li>
Employee Stock Purchase Plan</li><li>
Training and Personnel Development Program</li><li>
Growth opportunities within the company</li><li>
Employee Referral Program Bonus</li></ul></div>

District Sales Executive / Mersin

Mondelēz International

<div><div>Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
How you will contribute
You will:<ul><li>
Manage the order fulfilment process, respecting the customer segment and channel mix</li><li>
Balance supply constraints and delivery of service levels through cross-functional alignment</li><li>
Use appropriate tools and processes such as availability checks and stock allocation rules</li><li>
Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs</li></ul>
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:<ul><li>
Good numerical, analytical and logical reasoning skills</li><li>
Microsoft office applications</li><li>
High-level of SAP competence</li><li>
An FMCG/CPG company</li><li>
A customer-facing role within customer service, logistics or sales</li><li>
Experience in an order-to-cash environment</li><li>
Experience in customer service, logistics and sales</li><li>
Good knowledge of the total supply chain/order-to-cash process</li><li>
Strong analytical and problem-solving skills</li></ul>
More about this role
What extra ingredients you will bring:<ul><li>
You should have experience in total supply chain/order-to-cash processes</li><li>
You should have high-level of SAP competence and SAP transactions knowledge</li></ul>
Relocation Support Available?
No Relocation support available
Business Unit Summary<div>
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!</div><div></div><div>
Our people make all the difference in our succes</div>
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Order Management (OTB)
Customer Service &amp; Logistics</div></div>

Order Management Specialist

KoçZer

<div>
 
 
 JOB DESCRIPTION
 
 
 
 
 
 <ul>
 <li>
 Conducting feasibility studies and developing projects for collective or individual procurement to create cost advantages for clients,
 </li>
 <li>
 Managing client relationships and carrying out activities to ensure customer satisfaction,
 </li>
 <li>
 Preparing reports within the scope of departmental responsibilities,
 </li>
 <li>
 Taking part in company-wide and departmental projects,
 </li>
 <li>
 Drive cost reduction initiatives through design for supply chain value engineering and process optimization
 </li>
 <li>
 Collaborate closely with design procurement teams and sales teams to align technical and commercial objectives
 </li>
 <li>
 Analyze and improve logistics processes to enhance performance and reduce costs
 </li>
 <li>
 Initiate innovative process and system improvements
 </li>
 <li>
 Contribute to logistics improvement projects, including system implementations and upgrades
 </li>
 <li>
 Collaborate with internal teams, customers, and software providers
 </li>
 <li>
 Identify bottlenecks and translate them into concrete improvement actions
 </li>
 <li>
 Lead end-to-end implementation projects across customers, systems, and processes &mdash; from blueprint to go-live (both brownfield and greenfield), including change management and stakeholder alignment
 </li>
 <li>
 Redesign and optimize existing logistics processes to increase efficiency, structurally reduce costs, and enhance service quality
 </li>
 <li>
 Manage and execute migrations to new systems, locations, or processes with minimal operational disruption and strong risk control
 </li>
 <li>
 Collaborate cross-functionally with operations, sales, finance, and other departments to coordinate procurement resources across multiple scenarios and ensure the smooth operation of the end-to-end logistics supply chain.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in industrial engineering, Logistics management, or related fields
 </li>
 <li>
 3+ years' experience in supply chain or logistics roles within manufacturing, FMCG, Logistics service provider, automotive, or industrial sectors.
 </li>
 <li>
 Background in 3PL warehousing management, distribution operations, and domestic/international logistics networks.
 </li>
 <li>
 Solid understanding of transportation modes (road, parcel, LTL/FTL, cross-border movements, warehousing, air cargo, sea freight).
 </li>
 <li>
 Excellent communication skills and ability to collaborate cross functionally.
 </li>
 <li>
 Strong analytical and problem-solving mindset
 </li>
 <li>
 Proven interest or experience in process development, efficiency, and optimization
 </li>
 <li>
 Advanced skills in data analysis (Excel, reporting tools, etc.)
 </li>
 <li>
 Ability to work in a fast-paced, high-expectation environment
 </li>
 <li>
 Capable of maintaining meticulous process tracking
 </li>
 <li>
 Good command of written and spoken English.
 </li>
 </ul>
</div>

Logistics Engineer

CEVA Logistics

579379
 
Istanbul, TR
 
Sales Management Manager Turkey
 
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
 
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
 
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
 
Position: Sales Management Manager Turkey, İstanbul
 
Location: Istanbul - Emaar Merkez Ofis
 
Company: Ceva Tedarik Zinciri Çözümleri ve Teknoloji A.Ş.
 
Division: Business Development
 
Organisational Unit: Business Development
 
Sector: Logistics - International Road Freight
 
Ceva Tedarik Zinciri Çözümleri ve Teknoloji A.Ş. is inviting applications for the role of İstanbul Sales Management Manager Turkey within our Business Development division. This key role will be based in our Istanbul Emaar Merkez office and will focus on enhancing our International Road Freight operations through effective sales leadership and strategic market engagement.
 
As the Sales Management Manager, you will play a pivotal role in driving revenue growth and expanding our market presence across İstanbul region. The successful candidate will collaborate closely with internal teams and external stakeholders to develop tailored solutions that meet customer needs and align with our company goals.
 
Key Responsibilities: 
Lead and manage the sales team focused on international road freight, ensuring targets are met and exceeded.
 Develop and execute sales strategies that align with Ceva's business objectives and growth plans in the Turkish market.
 Identify new business opportunities and build strong, long-lasting customer relationships through a deep understanding of client requirements.
 Coordinate cross-functional collaboration, including business development, operations, and customer service to deliver integrated solutions.
 Analyse market trends, competitor activities, and customer feedback to refine sales approaches and stay ahead in a dynamic industry.
 Prepare and present comprehensive sales reports and forecasts to senior management to inform strategic decisions.
 Foster a positive and inclusive team culture that encourages professional development and continuous improvement.
 
Candidate Profile: 
Proven experience in sales management within the logistics sector, specifically in international road freight.
 Strong leadership skills with the ability to inspire, motivate, and develop a diverse sales team.
 Excellent communication and negotiation skills in Turkish and English, with the ability to engage with a broad range of stakeholders.
 Strategic thinker with a commercial mindset, capable of analysing complex market data and customer needs.
 Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
 Commitment to upholding the company’s values of integrity, collaboration, and innovation.
 
Why Join Ceva Tedarik Zinciri Çözümleri ve Teknoloji A.Ş.?
 
Our company is dedicated to delivering innovative supply chain solutions that help our clients succeed in a competitive marketplace. We offer an inclusive and supportive work environment that values diversity and encourages professional growth. Joining our team means contributing to a company that is a leader in logistics services, with a strong focus on technology and sustainable practices.
 
We are committed to equal opportunity employment and welcome candidates from all backgrounds to apply. If you are passionate about sales leadership and excited to make a significant impact in the logistics industry, we encourage you to apply for this vital role.
 
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
 
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Sales Management Manager Turkey

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