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customer service representative (csr) Jobs in Karachi

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customer operations specialist

Aspire92

Job Description:We are seeking a skilled and detail-oriented CRM Specialist to support our marketing and sales teams by building, customizing, and optimizing our platform. The ideal candidate will have a strong understanding of CRM application, workflows, and integrations, as well as experience with dashboard and report creation within the CRM.Key Responsibilities &amp; Duties:<ul><li>Manage the company&rsquo;s CRM platform</li><li>Develop and manage dashboards and reports</li><li>Ensure all customer data is accurately recorded and kept up-to-date in the CRM system</li><li>Train other staff members on the use of the CRM system</li><li>Conduct regular audits of the CRM system to ensure data integrity</li><li>Analyze customer interactions and data within the CRM system to provide feedback and</li><li>recommendations for improving customer service and sales strategies</li><li>Identify and resolve CRM system issues</li></ul><ul><li>Optimize and customize existing assets including landing pages, emails, and forms</li><li>Build and maintain automation workflows, lists, and lead scoring models</li><li>Work with internal and external teams to maintain application integrations</li><li>Troubleshoot technical issues and ensure platform performance and reliability</li><li>Stay up to date with features, best practices, and industry trendsRequirements &amp; Qualifications:</li></ul><ul><li>2+ years of experience working with CRM</li><li>Experience building custom modules, email templates, and dashboards in CRM</li><li>Knowledge of workflows, lead nurturing, and marketing automation</li><li>Familiarity with APIs and integrating with external systems</li><li>Strong attention to detail and ability to manage multiple projects simultaneously</li><li>Background in digital marketing or user experience</li></ul>Skills:<ul><li>Proven ability to manage multiple tasks and meet deadlines</li><li>Strong attention to detail and organizational skills</li><li>Ability to work independently and as part of a team</li></ul>Job Type: Full-timeWork Location: Remote

Customer Operations Specialist

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
 
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 
 
 
 
 We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
 
 
 
 
 
 About The Team
 
 
 
 Careem Grocery is on a mission to reinvent the way people shop for grocery, pharmacy and retail products. As an exciting new vertical within Careem (a startup within a startup), we&rsquo;re in the early stages of building our product and have plenty of interesting and fundamental challenges to solve in order to achieve our ambitious growth goals in this burgeoning space.
 
 
 
 About The Role
 
 
 
 We are looking for a driven and detail-oriented Merchandising &amp; Product Operations Specialist to join our dynamic team at Careem Groceries. This role is pivotal in bringing our in-app experience to life &mdash; combining deep ownership of merchandising execution with operational excellence. You will take charge of configuring, managing, and optimizing the in-app storefront experience, working closely with cross-functional teams to deliver a seamless, compelling, and conversion-driven user journey.
 
 
 
 What You'll Do
 
 
 
 In-App Merchandising Operations
 
 
 <ul>
 <li>
 Manage the in-app storefront, including the homepage, category landing pages, carousels, and other critical real estate.
 </li>
 <li>
 Take full ownership of content configuration and execution using merchandising tools &mdash; ensuring timely, accurate, and smooth deployment.
 </li>
 <li>
 A basic understanding of coding is preferred to effectively configure and troubleshoot merchandising setups.
 </li>
 <li>
 Curate, implement, and continuously improve merchandising strategies aligned with business goals and customer insights.
 </li>
 <li>
 Ensure the seamless execution of promotional plans and the merchandising calendar.
 
 
 </li>
 </ul>
 Data-Driven Optimization
 
 
 <ul>
 <li>
 Analyze user behavior, product performance, and merchandising metrics to guide in-app improvements.
 </li>
 <li>
 Use analytics to enhance product discovery, engagement, and conversion rates across surfaces.
 </li>
 <li>
 Conduct post-launch performance tracking and iterate for scale based on insights.
 
 
 </li>
 </ul>
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Category Management, Marketing, Catalog, and Design teams to coordinate effective campaigns and launches.
 </li>
 <li>
 Act as the key liaison across Growth, Category, and Product teams to ensure alignment on merchandising and product content updates.
 
 
 </li>
 </ul>
 Content &amp; Product Operations
 
 
 <ul>
 <li>
 Lead the configuration and synchronization of in-app content for consistency across platforms.
 </li>
 <li>
 Ensure timely and accurate setup of feature and product releases.
 </li>
 <li>
 Monitor tool performance and flag inefficiencies to drive continuous process optimization.
 
 
 </li>
 </ul>
 Project &amp; Program Management
 
 
 <ul>
 <li>
 Independently manage multiple initiatives &mdash; from campaign setup to product releases &mdash; while ensuring cross-functional coordination.
 </li>
 <li>
 Develop documentation and SOPs for merchandising workflows and content governance.
 
 
 </li>
 </ul>
 Customer-Centric Innovation
 
 
 <ul>
 <li>
 Leverage feedback and market research to identify new merchandising opportunities.
 </li>
 <li>
 Work with Growth, Category and other cross-functional teams to enhance app usability and discoverability from a merchandising perspective.
 
 
 </li>
 </ul>
 
 What You'll Need
 
 
 
 <ul>
 <li>
 Background: E-commerce or retail experience.
 </li>
 <li>
 Basic Coding Knowledge: Comfort with basic coding concepts to support content configuration and tool troubleshooting.
 </li>
 <li>
 Communication Skills: Clear, effective communication for collaborating with cross-functional teams, sharing insights, and gathering feedback.
 </li>
 <li>
 Analytical Skills: Ability to interpret data and derive actionable insights for improvements.
 </li>
 <li>
 Project Management: Strong organizational skills to manage multiple projects, set priorities, and meet deadlines.
 </li>
 <li>
 Problem Solving: Proactive skills to identify issues and work collaboratively on solutions.
 </li>
 <li>
 Attention to Detail: Meticulousness when monitoring performance, analyzing data, and executing processes.
 </li>
 <li>
 Customer Focus: A customer-centric mindset in decision-making, shaping product features to enhance satisfaction.
 </li>
 <li>
 Quality Assurance: Knowledge of QA processes to ensure the output meets standards and issues are promptly addressed.
 </li>
 <li>
 Continuous Learning: Willingness to stay updated on industry trends, emerging technologies, and best practices in product management and operations.
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Provide You
 
 
 
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 
 
 <ul>
 <li>
 Work and learn from great minds by joining a community of inspiring colleagues.
 </li>
 <li>
 Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
 </li>
 <li>
 Explore new opportunities to learn and grow every day.
 </li>
 <li>
 Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
 </li>
 <li>
 Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
 </li>
 </ul>
</div>

Product Operations Specialist

IBEX Global

Company Descriptionibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world&rsquo;s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at talentibex.com and connect with us in the digital world.Role DescriptionThis is a full-time onsite role located in Kar&#257;chi for an International Customer Support Specialist. The International Customer Support Specialist will be responsible for providing multilingual customer service via phone, email, and chat to customers around the world, and is expected to troubleshoot and resolve issues relating to customer orders, billing, and shipping. The ideal candidate will possess great communication skills and the ability to multitask and prioritize.Qualifications<ul><li>Fluency in English</li><li>Experience in a customer support or service role is preferred</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Effective problem-solving and decision-making skills</li></ul>Job Types: Full-time, Temporary, Contract, Fresher Contract length: 3 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International Customer Service Representative

ABS INTERNATIONAL

Company: ABS International &ndash; 16+&#8239;Years Global BPO &amp; Digital Services Location: Karachi, Pakistan (On&#8209;site) &ndash; Gulistan&#8209;e&#8209;Johar / Gulshan&#8209;e&#8209;Iqbal Shift: Monday&ndash;Saturday | Choose 6:00&#8239;PM&ndash;2:00&#8239;AM or 8:00&#8239;PM&ndash;4:00&#8239;AM PKT Job Type: Full&#8209;time Salary &amp; Earnings: PKR&#8239;63,000&#8239;&ndash;&#8239;75,000+ per month (Base PKR&#8239;45,000&ndash;50,000&#8239;+&#8239;Incentives PKR&#8239;18,000&ndash;25,000) + Daily Cash Rewards for Top Performers Language: Fluent in English (C1&#8239;+) requiredAbout ABS InternationalABS International is a globally recognized software &amp; BPO company with over 16 years of experience delivering high&#8209;performance services to international (primarily US&#8209;based) clients. We specialize in providing secure, scalable, and data&#8209;driven customer support and digital operations at night shift in Karachi. Join us as we expand our Karachi team and build a future of growth, expertise and global client impact.Role OverviewWe are hiring a Customer Support Specialist (Night Shift) focused on US inbound and outbound voice calls. You will deliver professional, high&#8209;quality customer service, handle de&#8209;escalation of calls, meet key performance indicators, and grow within our dynamic environment. This is an on&#8209;site role in Karachi with structured training and performance&#8209;based earnings.Key Responsibilities<ul><li>Provide inbound and outbound voice support for US&#8209;based customers&mdash;voice only.</li><li>Resolve customer issues efficiently and with empathy; aim for First Contact Resolution (FCR).</li><li>Apply de&#8209;escalation techniques to handle challenging calls and maintain quality outcomes.</li><li>Meet daily KPIs: Average Handle Time (AHT), FCR, Customer Satisfaction (CSAT).</li><li>Participate in daily coaching, QA reviews, and continuous improvement sessions.</li><li>Log case notes accurately in CRM, follow Standard&#8239;Operating&#8239;Procedures (SOPs).</li></ul>Required Skills &amp; Experience<ul><li>1+ years of professional experience in inbound international voice support, BPO or call&#8209;centre environment.</li><li>Fluent English (C1&#8239;+): clear spoken &amp; written communication, neutral accent.</li><li>Strong active&#8209;listening, empathy, problem&#8209;resolution and de&#8209;escalation skills.</li><li>Comfortable with on&#8209;site night shift (Karachi) and meeting measurable KPIs.</li><li>Reliable attendance, punctuality and basic computer/CRM system familiarity.</li></ul>What We Offer<ul><li>Structured paid onboarding and daily coaching.</li><li>Clear progression path: Specialist &rarr; Senior Specialist &rarr; Team Lead.</li><li>Competitive monthly pay + incentives + daily cash rewards for top performers.</li><li>15 paid annual leaves + national holidays.</li><li>Supportive on&#8209;site environment with stable international campaigns and long&#8209;term career growth.</li></ul>How to ApplyClick &ldquo;Apply&rdquo; on Indeed and attach your CV. In a one&#8209;line cover note include:&ldquo;I have X years&rsquo; experience in inbound international voice support and I&rsquo;m available for night shifts in Karachi.&rdquo; Shortlisted candidates will receive a phone&#8209;screen invitation within 48 hours.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Available for night shift (6 PM&ndash;2 AM OR 8 PM&ndash;4 AM) and on-site at Gulistan-e-Johar?</li><li>Verifiable 1+ year experience in international calling (sales OR support)?</li></ul>Work Location: In person

Customer Support Specialist (Night Shift) – US Inbound & Outbound Voice | Karachi

Octdaily

<div>
 
 
 Title: Business Operations Specialist
 
 
 
 
 Location: Karachi, Sindh (Hybrid)
 
 
 
 
 Timings: 6pm-3am (Flexible)
 
 
 
 
 
 
 
 Overview:
 
 
 
 We are seeking a highly motivated and analytical
 
 Business Operations Specialist
 
 to oversee strategic initiatives, optimize processes, and ensure operational excellence across the organization. The ideal candidate will have strong experience in
 
 supply chain management, eCommerce operations
 
 , and
 
 cross-functional collaboration
 
 , with the ability to manage teams both
 
 onsite and remotely
 
 . This role will play a key part in driving efficiency, improving workflows, and supporting data-driven decision-making across business units.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee and manage
 
 day-to-day business operations
 
 , ensuring team alignment, productivity, and timely delivery of priorities.
 </li>
 <li>
 Manage and monitor
 
 supply chain operations
 
 , including procurement, logistics, vendor management, and inventory control.
 </li>
 <li>
 Handle
 
 remote and hybrid teams
 
 , ensuring smooth coordination, clear communication, and accountability across time zones.
 </li>
 <li>
 Lead and support
 
 eCommerce operations
 
 , collaborating with internal teams to manage listings, product fulfillment, and customer experience.
 </li>
 <li>
 Identify process inefficiencies across departments and implement
 
 automation, system enhancements,
 
 or procedural improvements.
 </li>
 <li>
 Develop and maintain
 
 Standard Operating Procedures (SOPs)
 
 for recurring and business-critical functions.
 </li>
 <li>
 Serve as the
 
 main point of contact
 
 for internal operational escalations, troubleshooting, and cross-team dependencies.
 </li>
 <li>
 Collaborate with
 
 software, procurement, product, and inventory
 
 teams to ensure end-to-end operational alignment.
 </li>
 <li>
 Partner with leadership to define, plan, and execute
 
 short- and long-term strategic initiatives.
 
 </li>
 <li>
 Analyze business processes to identify
 
 bottlenecks
 
 and implement continuous improvement measures.
 </li>
 <li>
 Lead
 
 regular sync meetings
 
 and project reviews to monitor progress and resolve roadblocks.
 </li>
 <li>
 Build and manage
 
 operational dashboards and performance reports
 
 to track key business metrics.
 </li>
 <li>
 Provide
 
 data-driven insights
 
 and recommendations to stakeholders to support informed decision-making.
 </li>
 <li>
 Foster a culture of
 
 ownership, collaboration, and accountability
 
 within the operations team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 business, Supply Chain, Operations, I.T, Industrial Engineering, or a related field
 
 (MBA preferred).
 </li>
 <li>
 
 5+ years of experience
 
 in business operations, supply chain, or project management roles.
 </li>
 <li>
 Proven experience
 
 managing daily operations
 
 ,
 
 handling remote teams
 
 , and
 
 driving cross-departmental collaboration.
 
 </li>
 <li>
 Strong understanding of
 
 eCommerce platforms
 
 and related workflows.
 </li>
 <li>
 Demonstrated ability to
 
 optimize processes, manage procurement and inventory systems
 
 , and improve operational efficiency.
 </li>
 <li>
 Proficiency in
 
 Excel, exposure in SQL, and project management tools
 
 (Jira).
 </li>
 <li>
 Excellent
 
 analytical, organizational, leadership, and communication
 
 skills.
 </li>
 <li>
 Ability to thrive in a
 
 fast-paced, evolving environment
 
 with a hands-on and problem-solving approach.
 </li>
 </ul>
 
 
</div>

Business Operations Specialist

Hiring Talent

We are looking for Sales Specialist for our client in Karachi.Key Responsibilities1. Sales &amp; Business Development<ul><li>Identify and target new HORECA clients (caf&eacute;s, restaurants, hotels, bakeries).</li><li>Promote company products (coffee beans, syrups, sauces, frapp&eacute; mixes, etc.) with confidence and product knowledge.</li><li>Conduct product demos, tastings, and training sessions for baristas or purchasing managers.</li><li>Achieve monthly and quarterly sales targets.</li><li>Follow up on quotations, orders, deliveries, and payments.</li></ul>2. Client Relationship Management<ul><li>Build and maintain strong relationships with existing customers.</li><li>Provide after-sales support and handle customer queries professionally.</li><li>Identify customer needs and suggest suitable product solutions or seasonal promotions.</li></ul>3. Market Awareness<ul><li>Monitor competitor activity, pricing, and trends in the caf&eacute; and restaurant sector.</li><li>Share market feedback with management to support marketing and product decisions.</li></ul>4. Reporting &amp; Coordination<ul><li>Maintain a client database and sales pipeline.</li><li>Prepare weekly reports on leads, visits, and conversions.</li><li>Coordinate with operations and accounts teams for order processing, dispatches, and collections.</li></ul>Skills &amp; Competencies<ul><li>Excellent communication and negotiation skills.</li><li>Strong presentation and product demonstration ability.</li><li>Self-motivated, target-oriented, and customer-focused.</li><li>Knowledge of caf&eacute; and restaurant operations is a plus.</li><li>Familiarity with coffee brewing, barista basics, or beverage trends is preferred.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree (preferably in Business, Marketing, or Hospitality).</li><li>1&ndash;3 years of experience in sales (preferably HORECA, FMCG, or beverage industry).</li><li>Own transport.</li></ul>Compensation<ul><li>Competitive salary + sales commission.</li><li>Fuel allowance and mobile coverage.</li><li>Performance-based bonuses</li></ul>If you possess the desired skillset, apply now.Job Type: Full-timeApplication Question(s):<ul><li>Do you have your own transport?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>HORECA, beverage or manufacturing industry: 1 year (Preferred)</li><li>sales: 1 year (Preferred)</li></ul>Work Location: In person

Sales Specialist

Ibex

Job descriptionCompany Descriptionibex is a global leader in business process outsourcing (BPO) and customer engagement solutions, providing innovative services to help companies acquire, engage, and retain customers. With over 35,000 employees worldwide and advanced technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually. Operating in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex delivers superior customer experiences and adds significant value to its clients.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Karachi Division. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, demonstrating phone etiquette, and enhancing the overall customer experience on a day-to-day basis.Qualifications<ul><li>Customer Support and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Strong Phone Etiquette</li><li>Effective communication and problem-solving abilities</li><li>Experience in a customer service role is preferred</li><li>Ability to work in a fast-paced environment</li><li>High school diploma or equivalent required</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International customer services specialist

Explore 1295+ Customer operations specialist in Karachi this November. Find roles across top companies and apply now to boost your career.