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customer care representative

customer relations executive

Medmark Egypt

<div>
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 - Facilitate communication and ensure both parties&rsquo; needs are met.
 
 
 - Provide expert advice to clients on insurance products and services.
 
 
 - Ensure timely renewal of contracts.
 
 
 - Provide excellent customer care by dealing with complex queries accurately and professionally.
 
 
 - Act as the first point of contact with customers to resolve any requests.
 
 
 - Develop and maintain strong relationships with customers to ensure their needs are met and to foster loyalty.
 
 
 - Identify and implement opportunities for upselling and cross-selling.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor degree
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Excellent Microsoft office skills (Excel, power point etc.)
 </li>
 <li>
 1-3 years of experience
 </li>
 <li>
 Insurance experience is a PLUS
 </li>
 </ul>
 
 
</div>

Customer Relations Executive

Magnet

<div>
 
 
 Employer Overview:
 
 
 
 A
 
 leading Egyptian Bank
 
 with over a century of experience in banking and investment services. The Bank is recognized for its commitment to national economic development, advanced digital solutions, and a strong presence in Egypt. With a wide network of branches and subsidiaries, it continues to provide innovative financial products and exceptional customer service to millions of clients.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The PR Manager will manage and execute public relations strategies focused on financial and economic communications. This role involves handling media relations, preparing financial messaging, and supporting the organization&rsquo;s reputation through proactive and reactive communication initiatives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Implement PR plans aligned with corporate and financial communication objectives.
 </li>
 <li>
 Support the Head of PR in developing messaging for financial results, market updates, and economic initiatives.
 </li>
 <li>
 Coordinate press releases, media briefings, and interviews.
 </li>
 <li>
 Maintain relationships with financial journalists and economic media outlets.
 </li>
 <li>
 Respond to media inquiries and ensure accurate representation of financial information.
 </li>
 <li>
 Monitor media coverage and provide reports to leadership.
 </li>
 <li>
 Draft press releases, Q&amp;A documents, and executive talking points for financial topics.
 </li>
 <li>
 Collaborate with Investor Relations and Finance teams for accurate disclosures.
 </li>
 <li>
 Create thought leadership content on economic trends and company performance.
 </li>
 <li>
 Assist in managing communication during financial or regulatory crises.
 </li>
 <li>
 Prepare holding statements and FAQs for sensitive issues.
 </li>
 <li>
 Track PR campaign performance and media sentiment.
 </li>
 <li>
 Provide insights to improve communication strategies.
 </li>
 </ul>
 
 
 
 
 
 Minimum Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Communications, Public Relations, Journalism, Economics, or Finance.
 </li>
 <li>
 7&ndash;10 years of PR experience in financial/economic communications.
 </li>
 <li>
 Strong writing and editing skills with attention to detail.
 </li>
 <li>
 Knowledge of financial markets and regulatory requirements.
 </li>
 <li>
 Ability to manage multiple projects under tight deadlines.
 </li>
 </ul>
</div>

Public Relations Manager (Financial & Economic Communications)

<div>
 
 
 Employer Overview:
 
 
 
 A
 
 leading Egyptian Bank
 
 with over a century of experience in banking and investment services. The Bank is recognized for its commitment to national economic development, advanced digital solutions, and a strong presence in Egypt. With a wide network of branches and subsidiaries, it continues to provide innovative financial products and exceptional customer service to millions of clients.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Head of PR is responsible for shaping and managing the organization&rsquo;s public image, reputation, and communication strategies, with a strong focus on financial and economic narratives. This role involves leading strategic PR initiatives, managing media relations, and ensuring consistent messaging across all channels to stakeholders, investors, regulators, and the public.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute comprehensive PR strategies aligned with corporate objectives and financial communication goals.
 </li>
 <li>
 Serve as the primary spokesperson and media contact for financial and economic matters.
 </li>
 <li>
 Advise senior leadership on reputation management, crisis communication, and stakeholder engagement.
 </li>
 <li>
 Build and maintain strong relationships with financial journalists, economic analysts, and key media outlets.
 </li>
 <li>
 Oversee press releases, media kits, and thought leadership content related to financial performance, market trends, and economic outlook.
 </li>
 <li>
 Manage investor communication in collaboration with Investor Relations and Finance teams.
 </li>
 <li>
 Craft clear, accurate, and compelling messages on financial results, regulatory updates, and economic initiatives.
 </li>
 <li>
 Ensure compliance with financial disclosure regulations and industry standards.
 </li>
 <li>
 Lead the development of speeches, op-eds, and executive interviews for financial topics.
 </li>
 <li>
 Develop and implement crisis communication plans for financial or regulatory issues.
 </li>
 <li>
 Monitor emerging risks and proactively manage reputational challenges.
 </li>
 <li>
 Track PR campaign performance, media coverage, and sentiment analysis.
 </li>
 <li>
 Provide insights and recommendations to improve communication effectiveness.
 </li>
 </ul>
 
 
 
 
 
 Minimum Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Communications, Public Relations, Journalism, Economics, or Finance.
 </li>
 <li>
 15+ years of progressive experience in PR, with at least 10 years in financial/economic communications.
 </li>
 <li>
 Proven track record in managing high-profile financial PR campaigns and media relations.
 </li>
 <li>
 Deep understanding of financial markets, regulatory frameworks, and economic trends.
 </li>
 <li>
 Exceptional writing, presentation, and interpersonal skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
</div>

Head of Public Relations (Financial & Economic Communications)

<div>
 
 
 Employer Overview
 
 
 
 A luxury fashion house inspired by the elegance and symbolism of the butterfly, blending creative artistry with timeless sophistication. The brand reflects fluidity, beauty, and transformation, offering uniquely crafted pieces that merge minimalism with bold design. With a strong design identity and attention to detail, the brand aims to deliver refined experiences across all touchpoints.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Assistant Brand Manager supports the Founder/CEO in managing the brand&rsquo;s daily operations, ensuring seamless execution across creative, production, client relations, and marketing functions. This role bridges strategy and execution, playing a vital part in maintaining brand consistency, elevating customer experience, and driving business growth.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and coordinate daily operations across production, creative, sales, and marketing functions.
 </li>
 <li>
 Serve as the main liaison between the CEO, clients, and internal teams to maintain alignment and deliver exceptional brand experiences.
 </li>
 <li>
 Manage client relations, ensuring high satisfaction, smooth communication, and luxury service standards.
 </li>
 <li>
 Translate creative direction and business needs into structured action plans, ensuring timely execution.
 </li>
 <li>
 Oversee product development, production flow, inventory management, and order fulfillment with precision.
 </li>
 <li>
 Support sales activities, manage client orders, and contribute to maintaining a strong digital presence.
 </li>
 <li>
 Monitor social media content, track engagement, and support campaign planning and performance evaluation.
 </li>
 <li>
 Prepare reports, analyze business performance, and recommend improvements to enhance efficiency and brand quality.
 </li>
 <li>
 Uphold brand integrity, ensure consistency across all touchpoints, and identify opportunities for growth and partnerships.
 </li>
 <li>
 Provide executive support to the CEO, managing communication, priorities, and strategic initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Fashion Management, Marketing, Business, or a related field.
 </li>
 <li>
 Minimum of 5 years of relevant experience in executive assistance, brand management, or luxury fashion operations.
 </li>
 <li>
 Prior experience within luxury fashion, client management, or brand operations.
 </li>
 <li>
 Strong interpersonal and leadership skills.
 </li>
 <li>
 Exceptional organization and attention to detail.
 </li>
 <li>
 Self-driven, adaptable, and capable of managing multiple workstreams.
 </li>
 <li>
 Ability to operate with creative sensitivity while maintaining strategic and operational focus.
 </li>
 <li>
 Knowledge of fashion operations, production cycles, and brand development.
 </li>
 <li>
 Strong project coordination and client relationship management abilities.
 </li>
 <li>
 Good knowledge of Canva, Excel, and Shopify.
 </li>
 <li>
 Fluent in English, French is an added advantage.
 </li>
 <li>
 Ability to manage multiple priorities and ensure quality under pressure.
 </li>
 <li>
 Strong problem-solving skills with a proactive mindset.
 </li>
 <li>
 Ability to maintain brand standards and uphold luxury service quality.
 </li>
 </ul>
 
 
</div>

Assistant Brand Manager

Orascom Development Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 The Customer Experience Manager will be the main contact for clients who escalate concerns directly to the CEO or senior management. They will handle sensitive cases, rebuild client trust, and make sure issues are resolved quickly and effectively. The manager will also review common problems and work with other teams to improve overall customer satisfaction.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 1- Handle CEO-Level Escalations:
 
 <ul>
 <li>
 Personally manage and resolve client complaints or issues escalated to the CEO or executive office.
 </li>
 <li>
 Provide timely and accurate updates to both the client and the CEO&rsquo;s office regarding case progress and resolution.
 </li>
 </ul>
 
 2- Root Cause Analysis &amp; Resolution:
 
 <ul>
 <li>
 Investigate the underlying causes of escalated complaints, coordinating with relevant departments (Sales, Delivery, Legal, CRM, Finance, etc.).
 </li>
 <li>
 Ensure corrective and preventive actions are implemented to avoid recurrence.
 </li>
 </ul>
 
 3- Customer Communication Management:
 
 <ul>
 <li>
 Draft high-quality written responses and communicate complex issues clearly.
 </li>
 <li>
 Ensure that the company&rsquo;s values, and customer-centric culture are consistently reflected in all client interactions.
 </li>
 <li>
 Build and maintain strong relationships with internal stakeholders, external partners, property owners, and regulatory bodies, ensuring effective communication and alignment on complex issues.
 </li>
 </ul>
 
 4- Executive Reporting:
 
 <ul>
 <li>
 Prepare regular reports and dashboards for the CEO summarizing escalation cases, root causes, resolution timelines, and client satisfaction outcomes.
 </li>
 <li>
 Identify recurring issues and recommend process improvements or policy changes.
 </li>
 </ul>
 
 5- Cross-Functional Collaboration:
 
 <ul>
 <li>
 Work closely with internal teams to ensure effective resolution of issues while maintaining accountability.
 </li>
 <li>
 Support coaching initiatives to improve frontline staff&rsquo;s ability to handle potential escalations before they reach the CEO level.
 </li>
 </ul>
 
 6- Reporting &amp; Insights:
 
 <ul>
 <li>
 Own and deliver detailed performance reports, highlighting complaint volumes, key trends, risks, and performance against service level agreements (SLAs).
 </li>
 </ul>
 
 7- Customer Experience Strategy:
 
 <ul>
 <li>
 Contribute insights to enhance the overall customer journey and service standards.
 </li>
 <li>
 Act as the &ldquo;voice of the customer&rdquo; within the organization, advocating for service improvements.
 </li>
 </ul>
 
 8- Compliance and Risk Mitigation:
 
 <ul>
 <li>
 Monitor and enforce compliance with customer protection rules and company procedures, working with compliance and legal teams to strengthen risk controls and improve how disputes are resolved.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Knowledge, Skills &amp; Experience:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field (MBA preferred).
 </li>
 <li>
 7-10 years of experience in customer experience, client relations, or service management, preferably in real estate, property development, or hospitality sectors.
 </li>
 <li>
 Proven track record in managing high-stakes client relationships and resolving complex issues.
 </li>
 <li>
 Strong understanding of real estate customer touchpoints (sales, handover, after-sales, and facility Management).
 </li>
 <li>
 Excellent communication, negotiation, and conflict resolution skills.
 </li>
 </ul>
 
 
</div>

Customer Experience Manager- O West & Makadi Heights

Elmasry Trade Company

<div>
 
 
 Company Description
 
 
 
 ElMasry Trade Co. is an Egyptian import/export company that has been supplying professional tools to the market since 1996. We cater to customers across various fields and working environments, ensuring they have top-quality tools to complete their tasks with ease and perfection. Customer satisfaction is our priority and the measure of our success.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Sales Executive located in Cairo, Egypt. The Sales Executive will be responsible for identifying new sales opportunities, building and maintaining customer relationships, negotiating sales contracts, and achieving sales targets. Additionally, the role involves market research, understanding customer needs, and ensuring customer satisfaction throughout the sales process.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Maximum 3 years of experience in Sales, Business Development, or Account Management.
 </li>
 <li>
 Strong negotiation and communication skills.
 </li>
 <li>
 Ability to build and maintain customer relationships.
 </li>
 <li>
 Proficiency in market research and understanding customer needs.
 </li>
 <li>
 Ability to achieve sales targets and handle sales contracts.
 </li>
 <li>
 Previous experience in the professional tools industry is a plus.
 </li>
 </ul>
</div>

Sales Executive

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171533
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To support the management and enhancement of tenant relationships by ensuring smooth communication, addressing operational and commercial needs of tenants, analyzing sales performance, and facilitating initiatives that drive customer satisfaction, tenant engagement, and overall mall performance. The role serves as a key link between mall management and tenants, ensuring alignment with company policies and strategies.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Manage tenant relations and act as the main point of contact for operational and commercial issues.
 </li>
 <li>
 Support tenant onboarding, orientation, and compliance with mall policies
 </li>
 <li>
 Analyze tenant sales reports and highlight trends, risks, and opportunities.
 </li>
 <li>
 Coordinate with specialty leasing &amp; Marketing for activations and events to maximize revenue and enhance customer experience.
 </li>
 <li>
 Assist in resolving tenant disputes and escalate where necessary.
 </li>
 <li>
 Ensure compliance with lease terms and mall standards in collaboration with legal and operations teams.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 Minimum of 3 years of mall/customer service/tenant relations experience, including at least 1-2 years in a supervisory or team leader role
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, or related field.
 </li>
 <li>
 Knowledge of retail, leasing, and customer service practices.
 </li>
 <li>
 Strong sales analysis and reporting skills (Excel, BI tools).
 </li>
 <li>
 Knowledge of leasing contracts, tenant operations, and mall management practices.
 </li>
 <li>
 Problem-solving and conflict resolution skills.
 </li>
 <li>
 Communication and negotiation skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Assistant Manager - Tenants Relations | Real Estate | Asset Management

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