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customer relations specialist

Şişecam

<div>
 
 
 Sisecam was founded in 1935
 
 
 to establish Turkey&rsquo;s glass industry in line with the vision of
 
 
 Mustafa Kemal Atat&uuml;rk, a great leader respected worldwide. Today, Sisecam is a major global player in the fields of glass and chemicals
 
 
 . Sisecam is the only global company
 
 
 operating in all core areas of glass production &ndash;
 
 
 including flat glass, glassware, glass packaging, and glass fiber. Currently, Sisecam ranks among the world&rsquo;s top two manufacturers of glassware and the top five producers of glass packaging and flat glass.
 
 
 Sisecam
 
 
 is one of the three largest soda ash producers in the world
 
 
 and
 
 
 the world leader in chromium chemicals.
 
 
 
 
 
 
 
 
 
 
 Sisecam plays a leading role in the flat glass,
 
 
 glasswar
 
 e,
 
 glass packagin
 
 g,
 
 chemicals, automotive, glass fiber, mining, energ
 
 y
 
 
 
 an
 
 
 d recyclin
 
 g
 
 
 
 business lines. Sisecam operates production facilities in Germany, Italy, Bulgaria, Romania, Slovakia, Hungary, Bosnia-Herzegovina, Russia Federation, Georgia, Ukraine, Egypt, India, and the USA in addition to Turkey.
 
 
 
 
 
 
 
 Sisecam who takes firm steps towards its goal of becoming one of the world's top 3 manufacturers in its main fields of activity
 
 
 , with its competent human resources and smart technologies, and uninterruptedly continues to transform its digital infrastructure and culture by considering the future necessities. Sisecam who ha
 
 
 s 90 years of experience, more than 24 thousand employees, production activities in
 
 
 14 countries on four continents, and a sales network of more tha
 
 
 n 150 countri
 
 
 es, continues its growth journey in line with its
 
 
 "Global Excellen
 
 
 ce" strategy and wit
 
 
 h an inclusive approach that supports the development of company's entire ecosystem. Sisecam takes responsibility fo
 
 
 r protecting the planet, empowering society and transforming life with its CareForNext strate
 
 g
 
 
 
 y, which is compliant with and centered around the United Nations Sustainable Development Goals. Sisecam uses all its experience and competencies to promote sustainable development in every aspec
 
 t.
 
 
 
 
 
 We are looking for a
 
 Customer Relations and Order Management Responsible
 
 to take part in Sisecam Headquarters located in Tuzla, Istanbul. The ideal candidate would have the following qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Economics, Industrial Engineer or related fields
 </li>
 <li>
 Minimum 2 years of experience in Customer Relations and Order Management position or After Sales Operations
 </li>
 <li>
 Preferably Deep understanding and experience of SAP ERP (SD) and SAP S4 HANA modules (CRM tools knowledge is a plus)
 </li>
 <li>
 Good command of English
 </li>
 <li>
 Excellent verbal, written and interpersonal communication skills, and a good team player
 </li>
 <li>
 Positive attitude, agile, ability to multi-task and act proactively and well self-motivated
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 <ul>
 <li>
 Carry out activities to meet customer needs in line with the determined strategies
 </li>
 <li>
 Ensure communication with existing customers and develop relationships
 </li>
 <li>
 Receive customer requests and ensure that these requests are evaluated and converted into orders
 </li>
 <li>
 Enter system data for orders and follow up the process with relevant departments to ensure production planning
 </li>
 <li>
 Perform preparation, planning, and tracking of shipments related to orders
 </li>
 <li>
 Monitor customer payments and guarantee limit tracking
 </li>
 <li>
 Calculate customer premium entitlements and enter customer invoices
 </li>
 <li>
 Receive customer complaints, enter them into the system, and follow up according to the complaint evaluation process
 </li>
 <li>
 Conduct and report sales analyses for customers and provide feedback on customer performance
 </li>
 <li>
 Perform competitor, market, and product analyses
 </li>
 <li>
 Research potential customers to increase market share within the framework of corporate culture and market/customer policies
 </li>
 <li>
 Deliver presentations to customers about the company/brand/products
 </li>
 </ul>
 
 
</div>

Customer Relations and Order Management Responsible

BNP Paribas

<div>One of T&uuml;rkiye&rsquo;s oldest and most deeply-rooted financial institutions, T&uuml;rk Ekonomi Bankası (TEB) provides a complete array of banking financial products and services. In 2005, TEB entered into a strategic partnership with BNP Paribas which is one of the world's leading financial institutions and the largest bank in the Euro Zone with total assets worth EUR 2.705 and operations in 63 countries as of year-end 2024. TEB carries out its activities drawing on the added value derived from BNP Paribas Group's worldwide organization, vision, global operational capabilities, superior know-how and experience. As of year-end 2024, TEB was offering its services to 9,6 million customers with, 8.047 employees and 436 branches.
As TEB, We are looking for a Corporate Customer Relations Manager for our Yeditepe Corporate Branch, located in the TEB Headquarters in &Uuml;mraniye.
Required Qualifications:<ul><div>
Bachelor's degree in Business Administration, Economics, or a related department from a recognized university</div><div>
Min. 5 years of experience in the Banking sector, specifically in Corporate-Large Commercial Portfolio Management</div><div>
Proficient in both spoken and written English</div><div>
Holds a SPK License (is a plus)</div><div>
Possesses innovative thinking, creativity, and strong communication skills</div><div>
Thrives in a dynamic working environment and excels in teamwork</div><div>
Demonstrates a customer-focused and result-oriented mindset</div><div>
We encourage applications from candidates with strong analytical skills</div></ul>
Job Description:<ul><div>
Strategically plan and execute marketing activities in line with our targets; provide consultative services to existing and potential Corporate Banking customers regarding our bank&rsquo;s products and those of our group companies</div><div>
Develop marketing techniques and foster cross-selling opportunities while aligning with our bank's Corporate Banking strategies</div><div>
In response to the demands of Corporate Banking customers, ensure coordination with our head office units and group companies for promotional and marketing activities</div><div>
Monitor the productivity and product usage of Corporate Banking customers</div><div>
Conduct customer visits to acquire new clients, follow up with existing clients, or promote and sell products</div></ul></div>

Corporate Customer Relations Manager

Turk Telekom

<div>
 
 
 T&uuml;rk Telekom, the leading telecommunication operator in Turkey, is looking to add a Sustainability Assistant Specialist / Specialist to its Investor Relations and Sustainability Team
 
 
 
 
 Who we are?
 
 
 
 
 
 
 As T&uuml;rkiye's first integrated telecom operator, we continue to successfully push the telecom industry forward on a national and worldwide scale with our more than 180 years of history.
 
 
 Within the framework of our sustainability governance, we aim to manage the opportunities and risks associated with economic, environmental, social and governance factors with the participation and ownership of senior management by taking these factors into account in company activities and decision-making mechanisms. We are making significant strides in sustainability governance and aim to manage ESG impacts in the best way possible by placing sustainability principles at the heart of our business strategies.
 
 
 Investor Relations and Sustainability Directorate is managing overall coordination and reporting of sustainability at T&uuml;rk Telekom. We report our sustainability performance on a regular basis with Annual &amp; Sustainability Reports. T&uuml;rk Telekom participates in various sustainability indices and platforms, striving to elevate our company's position in this field. As Investor Relations and Sustainability team, we will continue our sustainability focus by placing ourselves among the leading and exemplary companies in this field, like we do in many other areas we operate in.
 
 
 
 
 
 
 Investor Relations - Sustainability Assistant Specialist / Specialist
 
 
 
 
 
 
 
 Job description
 
 
 <ul>
 <li>
 Taking an active role in T&uuml;rk Telekom Group Sustainability Program
 </li>
 <li>
 Leading sustainability data collection and aggregation process from different departments to support the preparation of Integrated Annual Report, Corporate Governance &amp; Compliance Report, and similar reports
 </li>
 <li>
 Carrying out the necessary preparations to comply with sustainability and ESG indices&rsquo; requirements, and to adhere to international reporting frameworks
 </li>
 <li>
 Working with related parties around ESG and sustainability issues such as index compilers, ratings agencies, consultants, financial institutions, domestic and international authorities and subject matter experts
 </li>
 <li>
 Ensuring compliance with the Capital Market Regulations around sustainability
 </li>
 <li>
 Updating and improving the sustainability and corporate governance sections of the Company&rsquo;s website
 </li>
 <li>
 Keeping up with the global and local trends in ESG and sustainability
 </li>
 <li>
 Working closely with related parties and monitoring the progress of sustainability projects
 </li>
 <li>
 Working to integrate the Company&rsquo;s sustainability initiatives to Investor Relations Program
 </li>
 <li>
 Developing effective stakeholder communication around Company&rsquo;s progress on its Sustainability Program
 </li>
 <li>
 Supporting investor relations and corporate governance &amp; compliance activities within T&uuml;rk Telekom IR &amp; Sustainability
 </li>
 </ul>
 
 
 
 
 Desired Skills and Experience
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration, Finance, Economics or Engineering, Environmental Science
 
 .
 
 Master degree in Sustainability related topics would be a plus
 </li>
 <li>
 Min 2 years of experience in sustainability, ESG or impact investing. Corporate Governance &amp; Compliance and investor relations experience would be a plus
 </li>
 <li>
 Proven knowledge in integrated reporting, sustainability indices, value creation and impact assessment and experience in relevant reporting standards and frameworks
 </li>
 <li>
 Knowledge of related carbon footprint measurement, GHG emission calculation processes and ISO systems
 </li>
 <li>
 Knowledge of national and international laws and regulations related to sustainability would be a plus
 </li>
 <li>
 Attention to detail, strong communication and relationship-building skills
 </li>
 <li>
 Strong organisational skills and experience in coordination of multi-stakeholder processes
 </li>
 <li>
 Analytical skills necessary to evaluate data, assess feasibility, and develop project ideas, as well as skills necessary to translate strategies and concepts into concrete practice
 </li>
 <li>
 Ability to multi-task and work with cross functional teams
 </li>
 <li>
 High commitment to corporate values, integrity and ethical conduct
 </li>
 <li>
 Excellent command of written and verbal English
 </li>
 <li>
 Mastery of MS Office (Excel, Word, PowerPoint) programs
 </li>
 </ul>
 
 
</div>

Sustainability Specialist / Senior Specialist

CHEMSOLL

<div>
 
 
 Role Description
 
 
 
 
 &middot;&nbsp;Market and customer research, finding new customers, new opportunities
 
 
 
 
 &middot;&nbsp;Planning, organizing and managing research trips to foreign markets; Making visits and presentations to current and potential customers
 
 
 
 
 &middot;&nbsp;Build sustainable relationships and provide customer satisfaction
 
 
 
 
 &middot;&nbsp;Follow up and handling of customers' shipping documents, payments, and deliveries
 
 
 
 
 &middot;&nbsp;Responding to customer queries and complaints and ensuring that corrective action is taken
 
 
 
 
 &middot;&nbsp;Weekly reporting of the sales activity in the area.
 
 
 
 
 Qualifications
 
 
 
 
 &middot;&nbsp;We are searching for dynamic members for our rapidly growing organization for our company CHEMSOLL
 
 
 
 
 &middot;&nbsp;University Degree in related field
 
 
 
 
 &middot;&nbsp;Flexible and able to adapt to busy working hours
 
 
 
 
 &middot;&nbsp;Having no restrictions on traveling abroad
 
 
 
 
 &middot;&nbsp;Advanced computer skills and knowledge of MS Office programs (Excel, Word, PowerPoint)
 
 
 
 
 &middot;&nbsp;Problem-solving competency, open to learn Ability and confidence to communicate effectively both verbally and in writing in a multi-cultural environment (Good team player, sense of responsibility, reliable) Ability to work to deadlines and targets, can prioritize and manage multiple tasks
 
 
 
 
 &middot;&nbsp;Good knowledge of English, Arabic and French&nbsp;(must)
 
 
 
 
 &middot;&nbsp;Customer-oriented perspective and suitable for teamwork
 
 
 
 
 &middot;&nbsp;No military obligation for the male candidate
 
 
 
 
 &middot;&nbsp;Prefably residing on the Kartal-Gebze route
 
 
 
 
 ﻿
 
 Residing between Gebze and Kartal.
 
 
 
 
 
 
 
</div>

JUNIOR EXPORT SPECIALIST

Epson Middle East FZCO

<div>
 
 **
 
 Please submit a CV written in English to be considered
 
 **
 
 
 
 
 
 
 
 Your mission:
 
 
 
 
 The Fulfillment Specialist serves as a pivotal figure in overseeing the complete fulfillment performance for the META- CW Asia region. This role is not just about executing sales orders; it's about orchestrating seamless customer experiences while achieving stringent operational metrics as outlined in agreed-upon KPIs. You will be responsible for managing our fulfilment performance of logistics and deliver continuous improvement to fulfillment and other supply chain processes
 
 
 
 
 
 
 
 
 
 What you will do:
 
 
 
 
 
 <ul>
 <li>
 Manage the fulfillment process to ensure deliveries are created on time to maximize revenue. Do so within framework of KPIs agreed with ESCs.
 </li>
 <li>
 Ensure that deliveries are made on time to meet the customers&rsquo; requirements and as early as possible to enable our 3PL to meet the KPI set.
 </li>
 <li>
 Manage the B2B &amp; Spare Parts logistics operation in terms of customer satisfaction and budget spend, including inventory management and overall logistics performance.
 </li>
 <li>
 Manage relations about the fulfillment process towards Sales and customer Operations in all EME.
 </li>
 <li>
 Act as a trouble shooter when issues occur with sales or sales deliveries.
 </li>
 <li>
 Alert the planning regarding delays or shortages and support them to optimise the weekly availability plan.
 </li>
 <li>
 Return management: follow up the claims reported by Epson Sales Companies (ESC&rsquo;s).
 </li>
 <li>
 Maintain a positive and constructive relationship with our 3PL.
 </li>
 <li>
 Work closely with the 3PL to ensure a smooth process of customer orders.
 </li>
 <li>
 Monitor adherence to all customs procedures and trade laws in alignment with Turkish regulations, acting as the key point of contact for local authorities and customs brokers.
 </li>
 <li>
 Serve as the primary logistics representative in Turkey, coordinating with regional and HQ teams to ensure seamless operations and regulatory compliance.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 What we ask for:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in related field in Supply Chain discipline.
 </li>
 <li>
 Expert knowledge of fulfillment and planning processes
 </li>
 <li>
 Expert in using SAP MM and Business Objects and demonstrated experience in improving SAP to increase efficiency.
 </li>
 <li>
 High level knowledge of Excel
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 What we offer:
 
 
 
 
 
 Benefits
 
 
 
 
 In return, we offer a competitive salary and a wide range of excellent benefits, including a working environment where quality, teamwork, and respect come first.
 
 
 
 
 
 Our heritage
 
 
 
 
 
 
 
 We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.
 
 
</div>

Fulfillment/Logistics Specialist

INDITAL CUSTOMS

&#304;&#351; Geli&#351;tirme Uzman&#305; (Uzaktan &Ccedil;al&#305;&#351;ma)Uluslararas&#305; lojistik &#351;irketinde &#304;&#351; geli&#351;tirme ve m&uuml;&#351;teri ili&#351;kileri s&uuml;re&ccedil;lerinde g&ouml;rev alacak, sekt&ouml;rde deneyimli &#304;&#351; Geli&#351;tirme Uzman&#305; ar&#305;yoruz.&Ccedil;al&#305;&#351;ma &#350;ekli<ul><li>Tam zamanl&#305; &ndash; Uzaktan &ccedil;al&#305;&#351;ma</li><li>Lokasyon : T&uuml;rkiye</li></ul>G&ouml;rev ve Sorumluluklar<ul><li>M&uuml;&#351;teri portf&ouml;y&uuml;n&uuml; geni&#351;letmek, yeni i&#351; f&#305;rsatlar&#305; yaratmak</li><li>Mevcut m&uuml;&#351;terilerle ili&#351;kileri y&ouml;netmek ve geli&#351;tirmek</li><li>Teklif ve fiyatland&#305;rma &ccedil;al&#305;&#351;malar&#305; yapmak</li><li>Sat&#305;&#351; ve i&#351; geli&#351;tirme s&uuml;re&ccedil;lerini u&ccedil;tan uca takip etmek</li><li>CRM ve Excel &uuml;zerinden raporlama yapmak</li><li>Operasyon ekibi ile m&uuml;&#351;teri taleplerinin koordinasyonunu sa&#287;lamak</li></ul>Aranan Nitelikler<ul><li>Lojistik sekt&ouml;r&uuml;nde sat&#305;&#351;, i&#351; geli&#351;tirme veya m&uuml;&#351;teri ili&#351;kileri alan&#305;nda deneyim</li><li>Rus&ccedil;a bilen (zorunlu)</li><li>G&uuml;&ccedil;l&uuml; ileti&#351;im becerileri ve ekip &ccedil;al&#305;&#351;mas&#305;na yatk&#305;nl&#305;k</li><li>&#304;yi seviyede Excel hakimiyeti</li><li>Uzaktan &ccedil;al&#305;&#351;ma disiplinine uygun</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

İŞ GELİŞTİRME UZMANI

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Anadolu yakası-Sultanbeyli'inde bulunan şubemizde kurumsal yemek ve catering alanında faaliyet g&ouml;steren Başak Group Entegre Yemek A.Ş. firmamızda Anadolu Yakası b&ouml;lgesine hakim iletişim ve temsil g&uuml;c&uuml; y&uuml;ksek, saha satış ve m&uuml;şteri portf&ouml;y&uuml;n&uuml; genişletme s&uuml;re&ccedil;lerinde g&ouml;rev alacak Pazarlama Uzmanı aranıyor.Aranan Nitelikler:<ul><li>Catering veya gıda sekt&ouml;r&uuml;nde satış/pazarlama deneyimi olan,</li><li>Yeni m&uuml;şteri kazanımı ve mevcut m&uuml;şteri ilişkilerini y&ouml;netebilen,</li><li>Raporlama ve teklif hazırlama s&uuml;re&ccedil;lerine h&acirc;kim,</li><li>Aktif ara&ccedil; kullanabilen, şehir i&ccedil;i saha ziyaretlerinde bulunabilecek,</li><li>Anadolu yakasında ikamet eden,</li></ul>İş T&uuml;r&uuml;: Tam zamanlı

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