customer service representative Jobs in Hyderabad

customer service representative

engagement manager

customer relationship management manager

RSB RETAIL INDIA LIMITED

<div>
 
 
 Location:
 
 
 RSB Retail Ltd. Hyderabad
 
 .
 
 
 
 About Us:
 
 RSB Retail Ltd is a leading retail textile company specializing in Men's, Ladies, Kids &amp; Pattu Sarees etc. With a strong commitment to quality and customer satisfaction, we strive to provide the best shopping experience for our customers.
 
 
 
 Position Overview:
 
 We are seeking a dynamic and experienced CRM Specialist to join our team. The CRM Specialist will be responsible for managing customer relationships, implementing CRM strategies, and maximizing customer satisfaction and retention and understand to work on volumes of data.
 
 
 
 Key Responsibilities:
 
 
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 Develop and implement CRM strategies to increase customer satisfaction, loyalty, and retention.
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 Utilize CRM tools to effectively manage customer data, analyze customer behavior, and identify trends etc.
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 Design and execute targeted marketing campaigns to engage customers and drive sales.
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 Collaborate with cross-functional teams including Retail Stores, Marketing &amp; VM, Sales, and IT to ensure seamless implementation of CRM initiatives.
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 Monitor and analyze key performance metrics to evaluate the effectiveness of CRM programs and make recommendations for improvement.
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 Provide training and support to staff on CRM best practices and procedures.
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 Stay up-to-date with industry trends and best practices in CRM.
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 </ul>
 
 
 Qualifications:
 
 
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 Bachelor&rsquo;s degree in marketing, Business Analytics, or related field.
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 5+ years&rsquo; experience in CRM management, preferably in the retail industry.
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 Proficiency in CRM software and analytics tools.
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 Strong analytical skills with the ability to interpret data and draw actionable insights.
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 Excellent communication and interpersonal skills.
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 Ability to work independently and collaboratively in a fast-paced environment.
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 Strong organizational and project management skills.
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 Customer-centric mindset with a passion for delivering exceptional customer experiences.
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 </ul>
 
 
 
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Customer Relationship Management Manager

Livspace

<div>
 
 
 JOB DESCRIPTION
 
 
 
 In the role of a Design Lead, you will be required to own the sales funnel &amp; drive sales closure. You will need to achieve sales target on projects month on month through a team of 6 to 10 designers.
 
 
 ● Managing designing for 12-15 projects month-on-month through a team of 6-10 designers. Output: Managing their productivity &amp; work output.
 
 
 ● Customer experience &amp; relationship management. Output: Design NPS (cx rating)
 
 
 ● Training designers on technical details (wherever required) and managing/ leading design discussions
 
 
 
 
 
 
 EXPERTISE AND QUALIFICATIONS
 
 
 
 ●5+ Years experience as an Interior Designer/ Project Manager
 
 
 ● Led and delivered minimum 10 Residential/Interior projects (end to end project management)
 
 
 ● Bachelors Qualification:B.Arch , B.Interior Design
 
 
 ● Masters/ Specialization: Construction Planning Management,MBA, Design Management
 
</div>

Design Team Lead

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account)
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
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 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
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 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
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 Proactive registration and activation of acquired customers to direct banking channels
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 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
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 Assist and support the Sales Manager in catchment mapping and scoping exercise
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 Provide regular feedback to SM / RM on opportunities and customer needs
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 Ensure adherence to selling norms and SOPs defined by the organization
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 Ensure strict compliance with internal guidelines and external regulations
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 Ensure quality sourcing in line with the Bank's policy
 
 
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 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
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 High degree of market awareness and understanding of customer's needs
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 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
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 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 0-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

Amazon

<div>
 
 Description
 
 
 
 At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region.
 
 
 Key job responsibilities
 
 
 Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members.
 
 
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 Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues.
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 Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks.
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 HR General: Act as stewards of the employee experience and Amazon&rsquo;s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
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 Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups.
 
 
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 This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team&rsquo;s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines.
 
 
 
 Basic Qualifications
 
 
 
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 Bachelor's degree in Human Resources or related field
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 3-5 years&rsquo; relevant experience in the areas of HR Partnering
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 Strong HR acumen, including strong problem-solving skills, critical thinking and analysis
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 Experience working in a highly matrixed organization.
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 Ability to identify problems and drive appropriate solutions independently
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 Proven track record of successfully partnering with senior-level stakeholders
 
 
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 Preferred Qualifications
 
 
 
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 Master's degree in Human Resources or related field
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 Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven
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 Proven ability to prioritize, meet deadlines and make the best use of available resources
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 Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations
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 Coaching and consulting skills; Ability to work with and influence multiple stakeholders
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 Experience developing and implementing country level or regional HR programs or initiatives
 
 
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 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A3127179
</div>

HR Partner

Swiggy

<div>
 
 Sales Manager 1
 
 
 
 Way of working - Office/Field: Employees will work full-time from their office-based location
 
 
 
 Job Description
 
 
 
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 Getting app download and first transaction with restaurants and handling the inquiries from existing and new clients.
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 Gather sales leads from the market and approach restaurants actively, from no stars to 5 stars and get them transact with Swiggy assure as a partner.
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 Maintaining a strong relationship with restaurant owners and advising them purchasing decisions on price, alternative brand etc.
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 Co-ordinate with internal stakeholders such as controllership, category &amp; SCM team to create an environment where customer service can flourish.
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 Responsible for managing the sales individually, developing a business plan covering sales, revenue, agreed targets, and promoting the organization's presence and expense controls, meeting agreed targets, and promoting the organization's presence.
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 Should be able to handle potential clients when on field as the first in command.
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 Being the face of Swiggy in the market and standing up for the values we believe in.
 
 
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 Desired Candidate
 
 
 
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 Graduated with 1+ years of experience in the sales domain.
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 Good working knowledge and experience of B2B sales, Trade, GT, MT.
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 Confident, Pleasing, and a go-getter personality.
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 Effective communication skills.
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 Attitude &amp; Aptitude for Sales.
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 Should be a team player, working alongside people from all walks of life.
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 Analytical, good Excel skills.
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 Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
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 Initiative &amp; Flexibility: Recognizes the need to adapt to change &amp; implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase effectiveness and success on campaigns.
 
 
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 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law"
</div>

Sales Manager I

PepsiCo

<div>
 
 Overview
 
 
 
 The role is to manage Logistics related procurement activities in selected scope in Europe. Logistics cover transportation, pallets, and outsourced warehousing closely impacting product availability and customer service. The person must drive value on total spend through category expertise, cross-functional collaboration, and relationship with suppliers.
 
 
 
 Responsibilities
 
 
 
 Data collection and detailed analyses to build procurement outcomes together with local business stakeholders.
 
 
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 Analyze current sourcing footprint, develop sourcing vision, and provide improvements
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 Data collection on spend, and understanding spend insights
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 Market intelligence of the category in related BU.
 
 
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 Supplier selection process
 
 
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 Support tender design
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 Conduct analyses of RFX responses and shorten the list of suppliers.
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 Organize and participate in supplier negotiations.
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 Consolidate scenarios to be defended on final review with internal partners
 
 
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 </ul>
 Contracting
 
 
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 Review current contracts
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 Establish updated terms in line with RFX outcomes, administrate approval process with internal partners and suppliers.
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 Ongoing administration of compliance and tracking.
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 Supplier information management
 
 
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 Managing cost control
 
 
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 Feeding forecasts for annual operating plan and quarterly updates.
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 Search for improvement opportunities, deliver productivity and cash improvement targets
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 The scope is flexible for all Europe. Detailed projects are to be allocated during AOP cycle according to the team's overall workload.
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Bachelor&rsquo;s Degree
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 Languages: English &amp; Spanish
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 7-9 years of experience in GP Operations/Shared Services
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 Strong background in procurement in FMCG categories.
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 Good knowledge of logistics landscape
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</div>

E2E Buyer Move

<div>
 
 Requirements
 
 
 
 Job description &ndash; Quality Manager:
 
 
 <ul>
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 Quality Excellence/Assurance
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 TBASS
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 KPIs &amp; KRAs Majorly - NPS (Actions taken to improve).
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 Expertise as Quality leaders on Process improvements
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 Training Flashes
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 Good knowledge on statistics tools
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 QC tools and methodology
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 Projects and Improvisation
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 Certifications
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 RCA
 
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 </ul>
 Ensures analysts meet standards for monitoring in an objective fashion all customer contact points.
 
 Responsible for the quality standards set by account management and Joint Venture client.
 
 Works with Operations, Training and client as consultant as well as regulator of quality issues.
 
 
 People Management
 
 
 Handles and resolves resistance of the team to change as it involves conflicting views and opinions.
 
 Conducts training meetings. Expands training knowledge through seminars and keeping abreast of current training issues.
 
 Works with Training Manager and Operations Managers to provide trend reports to address any issues that need refresher training or that may be newly discovered.
 
 Works with QA Team Leaders to resolve grievances.
 
 Develops and trains team members through coaching, providing work advise and motivation.
 
 
 Process Improvement
 
 
 Recommends corrective services within client limits to adjust customer complaints.
 
 Provides continuous improvement of processes and systems.
 
 
 Technical
 
 
 Designs and implements reports to establish patterns and trends of quality issues as they may arise.
 
 Able to provide quantifiable data to all quality judgments that are made.
</div>

Manager - Quality

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