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customer experience manager Jobs in Dubai

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customer relationship specialist

Karnak Home

<p>We are looking for a skilled and detail-oriented <b>CRM Specialist</b> to manage, optimize, and enhance our customer relationship management system. The ideal candidate will ensure smooth communication with customers, improve customer journey workflows, and support the sales team with accurate data and reporting.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and maintain the CRM system, ensuring data accuracy and completeness.</li><li>Create, update, and optimize customer workflows, pipelines, and automation processes.</li><li>Track customer interactions and ensure timely follow-up by the sales team.</li><li>Generate weekly and monthly reports on leads, conversions, and customer engagement.</li><li>Collaborate with sales, marketing, and customer service teams to improve customer experience.</li><li>Segment customer data for targeted campaigns and improved communication.</li><li>Identify CRM issues, troubleshoot errors, and coordinate with technical support if needed.</li><li>Train team members on CRM tools, best practices, and new system features.</li><li>Monitor customer feedback, track service issues, and ensure timely resolutions.</li><li>Support retention strategies by identifying customer trends and behavior patterns.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience as a CRM Specialist or similar role.</li><li>Strong understanding of CRM systems.</li><li>Excellent data management and analytical skills.</li><li>Strong communication and coordination abilities.</li><li>Ability to work in a fast-paced, customer-focused environment.</li><li>Proficiency in Microsoft Excel, Google Sheets, and reporting tools.</li><li>Attention to detail and strong organizational skills.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Experience in the furniture or retail industry.</li><li>Knowledge of marketing automation and customer segmentation.</li><li>Basic understanding of customer service practices.</li></ul><p><b>What We Offer:</b></p><ul><li>Accommodation provided by the company</li><li>Competitive salary</li><li>Annual leave as per UAE labor law</li><li>1 day off per week</li><li>Supportive and collaborative work environment</li><li>Opportunities for career growth and development</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p>

CRM Specialist

Oia Properties

<p><b>Role Overview</b></p><p>We are seeking a detail-oriented and proactive <b>CRM Specialist</b> to manage, optimize, and maintain our Customer Relationship Management system. This role is critical in ensuring lead tracking, follow-ups, reporting, and client communication workflows run smoothly across the organization.</p><p><b>Key Responsibilities</b></p><ul><li>Manage and maintain the company CRM system, ensuring data accuracy and consistency</li><li>Set up and optimize lead pipelines, automations, and workflows</li><li>Monitor and distribute incoming leads to sales and leasing teams</li><li>Create and maintain email, SMS, and follow-up campaigns</li><li>Generate reports and dashboards on lead performance, conversions, and team activity</li><li>Train team members on CRM best practices and system usage</li><li>Integrate CRM with marketing platforms, listing portals, and internal tools</li><li>Identify opportunities to improve efficiency and customer experience through CRM enhancements</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience as a CRM Specialist, CRM Administrator, or similar role</li><li>Experience with real estate CRMs (e.g., HubSpot, Salesforce, Zoho, Follow Up Boss, or similar)</li><li>Strong understanding of sales funnels, lead management, and automation</li><li>High attention to detail and strong organizational skills</li><li>Ability to analyze data and provide actionable insights</li><li>Excellent communication and collaboration skills</li><li>Tech-savvy with the ability to learn new systems quickly</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Real estate industry experience</li><li>Experience with marketing automation and integrations</li><li>Basic knowledge of email marketing, SMS campaigns, and analytics</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary based on experience</li><li>Growth opportunities within a fast-expanding real estate company</li><li>Collaborative and tech-forward work environment</li><li>Opportunity to make a direct impact on business performance</li></ul><p>Job Type: Full-time</p>

Emirates Islamic

<div><p>Job Responsibilities ( Relief Pool ) - Customer Relationship Officer
</p><p>Address customer problems and complaints to achieve satisfactory resolutions.
</p><ul><li>Referring issues beyond the role limit to appropriate points of reference.
</li><li>Resolve client problems and respond to inquiries quickly and effectively.
</li><li>Adhere to legal, corporate and regulator procedures.
</li><li>Apply and comply with relevant processes, procedures and controls to meet the unit&rsquo;s needs while providing efficient service to customers.
</li><li>Effectively identify and respond to Business Banking client needs.
</li><li>Ensure completion of client transaction in timely and quality manner.
</li><li>Increase client satisfaction by providing high-quality service.
</li><li>Support the quality initiative by reducing transaction defeats and cycle time.
</li><li>Incorporate EIB values into all activities.
</li><li>Add value to our clients through delivering on our EIB Banking experience.
</li><li>Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
</li><li>Greet and orient the client to EIB products and service.
</li><li>Manage efficient paper &ndash;flow, supporting relevant procedures
</li><li>Contacting client and getting missing documents.
</li><li>File maintenance.
</li><li>Preparing basic Memo.
</li><li>Any other task requested by your line Manager.
</li><li>Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse.
</li><li>Education &amp; Skills
<br>
Relevant education with minimum of Bachelor&rsquo;s Degree
<br>
Relevant experience in similar job
<br>
UAE experience
<br>
Banking products and operations
<br>
Oral and written communication</li></ul></div>

Customer Relationship Officer- Abu Dhabi- UAE National Only

Schneider Electric

<div>Job Description:
<div>
We are looking for Customer Data Specialist to be responsible for managing and ensuring the accuracy, consistency, and integrity of customer data across systems, primarily within CRM. This role ensures compliance with data governance guidelines and quality standards, enabling reliable data for business operations and decision-making.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div></div><div><b><br>
Data Quality Management</b></div><br>
<div></div><ul><li>
Manage customer data in accordance with guidelines and quality rules defined by the Data Domain Owner.</li><li>
Monitor Data Quality KPIs and deploy Data Quality Improvement Action Plans.</li><li>
Conduct root cause analysis of known data issues and document findings in the knowledge database.</li></ul><div><b>
Data Monitoring &amp; Governance</b></div><br>
<div></div><ul><li>
Ensure consistency of customer data across systems, focusing on quality, security, and confidentiality.</li><li>
Monitor data KPIs and initiate corrective actions when required.</li><li>
Manage data access approvals in compliance with security and privacy standards.</li></ul><div><b>
Operational Activities</b></div><br>
<div></div><ul><li>
Execute data correction programs and lead data cleansing initiatives.</li><li>
Act as part of the business operations team with dedicated responsibility for managing customer data.</li><li>
Execute data stewardship processes.</li><li>
Maintain compliance with security and privacy regulations for data access.</li></ul><div><b>
Process Improvement &amp; Lifecycle Feedback</b></div><br>
<div></div><ul><li>
Identify pain points in the data lifecycle and processes.</li><li>
Share insights with the Data Domain Owner, Data Rules and Standards Owner, and Data Quality Manager to drive improvements.</li><li>
Ensure data risk management including security and privacy.</li></ul><div><b>
Issue Resolution &amp; Prevention</b></div><br>
<div></div><ul><li>
Resolve data-related issues or requests via ticketing systems.</li><li>
Execute data corrections and lead local action plans to prevent recurring data issues.</li></ul><div><b>
Community &amp; Collaboration</b></div><br>
<div></div><ul><li>
Contribute to the Network of Excellence (NoE) within the data domain.</li><li>
Collaborate with Commercial (Sales and Channel Marketing) teams, other Data Domain Stewards, Strategy &amp; Business Development, CS&amp;Q and Sales Excellence teams as well as other domain stakeholders to align on data quality and governance practices.</li></ul>
About Our Company:<div></div><p><b><br>
Looking to make an IMPACT with your career?</b></p><p>
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.</p><p>
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.</p><p>
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.</p><p>
Become an IMPACT Maker with Schneider Electric &ndash; apply today!</p><p>
&euro;36 billion global revenue<br>
+13% organic growth<br>
150 000+ employees in 100+ countries<br>
#1 on the Global 100 World&rsquo;s most sustainable corporations</p><div></div><div><br>
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div><i><br>
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</i></div><div><br>
</div><div><i>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter </i><i>here</i><br>
<br>
<i>Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</i></div></div><div></div>

Customer Data Specialist

Samsung Electronics

<div>
 <p>
  We are looking for an individual to join our SCM team. The successful person will be responsible for optimal stock management at Depot and supporting forward deployment of stock to partners. The SCM specialist works closely with vendors &amp; Internal customers in MENA subsidiaries and branches to manage and monitor the parts operation process.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role and Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Parts SCM handling for MENA
  </li>
  <li>
   Responsible for stock level management and healthy stock maintenance
  </li>
  <li>
   KPI monitoring and on field service process improvement "PBO" "PSM", "ISR","FAR",&rdquo;PAR&rdquo;
  </li>
  <li>
   Manage ETD with Vendor &amp; accurate update to Customers
  </li>
  <li>
   Parts reallocation to other sub/Depot based on urgency
  </li>
  <li>
   Support field operations to minimize repair pending
  </li>
  <li>
   Vendors claim handling (DNA, LTP, Non-conformity)
  </li>
  <li>
   Customer training for related issues
  </li>
  <li>
   Forecasting Method changes in SPM system
  </li>
  <li>
   Reporting and troubleshooting
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Must have a relevant bachelor's degree
  </li>
  <li>
   5-7 years of experience in Customer Relationship Management and Procurement
  </li>
  <li>
   Good knowledge of SAP and Microsoft software
  </li>
  <li>
   Excellent knowledge of Parts operation process and demand forecasting
  </li>
  <li>
   Basic knowledge of Warehousing and logistics know-how
  </li>
  <li>
   Customer oriented with Problem solving and evaluation skills
  </li>
 </ul>
 <p>
 </p>
</div>


Demand Planner

Imdad

<div>
 Promoting and selling company's products to new and existing customers by visiting them regularly and constantly. Products Specialist tasks also involve performing certain after sales support functions such as conducting In-Service Training, follow up on the collection and maintain a good relationship with customers. It is essential for the
 <strong>
  Product Specialist
 </strong>
 to provide effectively the detailed information on various products, programs or services offered by the company versus those offered by competitors.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform consultative method of sales in prospecting clients in either identifying or even creating the need for Imdad products and continuously updating all customers on company product modifications, changes, and enhancements, in addition to Applying successful negotiations and sales closure techniques
  </li>
  <li>
   Schedule appointments, meeting existing and new customers in order to promote Imdad's product and to determine other opportunities
  </li>
  <li>
   Perform professional demonstrations or presentations of company products or services while on customer's site through the effective use of company's sales aids and marketing data
  </li>
  <li>
   Provide adequate information about a new prospect and client, in terms of Ownership, working physicians, relevant client's equipment, and status, and update customer's database with proper contact details, email, and contact numbers
  </li>
  <li>
   Submit weekly reports on sales activities, competitor's activities/events and competitor's pricing changes in a timely manner
  </li>
  <li>
   Assist in following up the accounts receivables for sales accounts under his/her responsibility
  </li>
  <li>
   Maintain excellent customer relationship with key decision makers, doctors, key customer's personnel and always work toward enhancing such relations and generating new client's businesses accounts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in pharmaceutical science, biomedical engineering or any scientific related degree
  </li>
  <li>
   2-3 years' experience in medical devices or pharmaceutical sales in UAE
  </li>
  <li>
   Driving License and car
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  </li>
  <li>
   Bilingual (Arabic, and English) is a must
  </li>
  <li>
   Effective time management, organization, and multi-tasking skills
  </li>
  <li>
   Excellent interpersonal skills
  </li>
  <li>
   Strong verbal &amp; written communication skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Annual increment, Annual incentive
</div>


Product Specialist - Medical Device - Dubai

<div><p>Promoting and selling company&rsquo;s products to new and existing customers by visiting them regularly and constantly. Products Specialist tasks also involve performing certain after sales support functions such as conducting In-Service Training, follow up on the collection and maintain a good relationship with customers. It is essential for the <b>Product Specialist</b> to provide effectively the detailed information on various products, programs or services offered by the company versus those offered by competitors.</p><p></p><p><b>
Job Responsibilities:</b></p><ul><li>
Perform consultative method of sales in prospecting clients in either identifying or even creating the need for Imdad products and continuously updating all customers on company product modifications, changes, and enhancements, in addition to Applying successful negotiations and sales closure techniques.</li></ul><ul>
<li>Schedule appointments, meeting existing and new customers in order to promote Imdad&rsquo;s product and to determine other opportunities.</li>
<li>Perform professional demonstrations or presentations of company products or services while on customer&rsquo;s site through the effective use of company&rsquo;s sales aids and marketing data.</li>
<li>Provide adequate information about a new prospect and client, in terms of Ownership, working physicians, relevant client&rsquo;s equipment, and status, and update customer&rsquo;s database with proper contact details, email, and contact numbers.</li>
<li>Submit weekly reports on sales activities, competitor&rsquo;s activities/events and competitor&rsquo;s pricing changes in a timely manner.</li>
<li>Assist in following up the accounts receivables for sales accounts under his/her responsibility.</li>
<li>Maintain excellent customer relationship with key decision makers, doctors, key customer&rsquo;s personnel and always work toward enhancing such relations and generating new client&rsquo;s businesses accounts.</li>
</ul><p><b>Requirements</b></p><p><b>
Minimum Qualifications:</b></p><ul>
<li>
Bachelor's degree in pharmaceutical science, biomedical engineering or any scientific related degree.</li>
<li>2-3 years&rsquo; experience in medical devices or pharmaceutical sales in UAE.</li>
<li>Driving License and car.</li>
</ul><p></p><p><b>
Skills:</b></p><ul>
<li>
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.</li>
<li>Bilingual (Arabic, and English) is a must.</li>
<li>Effective time management, organization, and multi-tasking skills.</li>
<li>Excellent interpersonal skills.</li>
<li>Strong verbal &amp; written communication skills.</li>
</ul><p><b>
Benefits</b></p><p>
Annual increment, Annual incentive</p></div>

Explore 4101+ Customer relationship specialist in Dubai this December. Find roles across top companies and apply now to boost your career.

4101 customer relationship specialist jobs IN Dubai

CRM Specialist

CRM Specialist

Customer Relationship Officer- Abu Dhabi- UAE National Only

Customer Data Specialist

Demand Planner

Product Specialist - Medical Device - Dubai

Product Specialist - Medical Device - Dubai