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Nevertiti star tr

Job Overview Nevertiti Star Trading, a dynamic Dubai-based company specialising in trading and distribution across diverse product categories, is seeking a diligent and proactive Customer Sales Support Executive to join our team. We are committed to quality, reliability, and building strong client relationships, and this role is central to achieving that mission. This is a full-time position based in Dubai, United Arab Emirates. The successful candidate will be a vital link between our sales team and our valued clients, providing essential administrative support and ensuring a seamless and positive customer experience. You will play a key part in the efficiency of our sales operations and contribute directly to our continued growth. Salary: AED 2,500 - AED 3,500 per month Responsibilities * Serve as the first point of contact for customer enquiries via phone and email, providing timely and professional assistance. * Process customer orders, prepare quotations, and issue invoices accurately and efficiently. * Provide comprehensive administrative support to the sales team to help them meet their targets. * Maintain and update client records and sales data within the company's CRM system. * Coordinate with the logistics and supply chain departments to ensure the timely dispatch and delivery of products. * Address and resolve customer complaints or issues with a focus on achieving a satisfactory outcome. * Assist in the preparation of sales reports and presentations for management. * Provide excellent after-sales support to foster long-term client relationships. Qualifications * Proven experience in a sales support, customer service, or a similar administrative role. * Excellent verbal and written communication skills in English. * Strong organisational and multitasking skills, with a high level of attention to detail. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential. * Previous experience working with CRM software is highly desirable. * A proactive attitude with strong problem-solving capabilities. * The ability to work effectively both independently and as part of a collaborative team. * A strong commitment to delivering exceptional customer service.

customer sales support Executive

Cisco

Meet the Team
 
Cisco's vision is to change the way the world works, lives, plays, and learns! We made the Internet what it is today. In the Agentic AI era, our vision is even more relevant today than ever.
 You will be a Solution Sales Engineer specializing in Identity Security and IAM within the EMEA region, serving as a primary technical authority and strategic advisor for customers in the Middle East, influencing high-value security investments. You will lead the full technical sales cycle – from discovery and solution design to proof-of-value and deal closure – by leveraging deep expertise in identity and AI to secure enterprise applications and infrastructure. By fostering a culture of high performance and innovation, you will drive significant revenue growth while positioning Cisco as a market leader in security. Furthermore, you will stay at the forefront of evolving AI trends, integrating cross-product solutions through a"One Cisc" approach to address complex customer challenges effectively. You will join a supportive team that prioritizes customer success and community impact, offering an environment where you can have fun, feel inspired, and contribute to meaningful change.
 
Your Impact
 
As a Sales Solutions Engineer at Cisco, you will be a technical authority who directly influences high-value investments by serving as a trusted advisor to CISOs, senior executives, and other decision makers. You will own the technical win strategy, driving revenue growth through superior solution design, competitive positioning, and the execution of high-impact trials. By leading complex sales cycles and securing technical wins, you will be instrumental in expanding Cisco’s security footprint within key accounts across the Middle East.
 Your expertise in Zero Trust architecture and the foundational elements of IAM, MFA, and PAM will be critical to securing both human and non-human identities within customers’ environments. You will lead discovery sessions to architect comprehensive solutions that address specific customer threats and compliance requirements. Through compelling demonstrations and workshops, you will differentiate Cisco’s portfolio, ensuring that every engagement delivers measurable security improvements and clear return on investment.
 Beyond individual deals, you will establish yourself as a thought leader by translating emerging security trends into actionable customer value. By fostering a"One Cisc" approach, you will collaborate across functions to integrate identity security solutions with broader networking portfolios, while cultivating customer advocates to influence product roadmaps. Your commitment to technical excellence and community engagement will ultimately solidify Cisco’s reputation as the premier partner for enterprise identity security.
 
Minimum Qualifications
 
<ul>
<li>5+ years of experience in a technical sales, solutions engineering, or similar role, managing technical and business relationships with complex global organizations.</li>
<li>Working knowledge of the Identity and IAM ecosystem.</li>
<li>Ability to closely collaborate with sales and customer-facing teams to drive business results.</li>
<li>Extensive experience working with customers across the Middle East region of EMEA.</li>
<li>Exceptional presentation skills with ability to articulate complex technical concepts to diverse audiences from practitioners to executives.</li>
<li>Strong business acumen connecting technical solutions to business outcomes and ROI.</li>
<li>Consultative selling approach with proven ability to build trusted advisor relationships.</li>
</ul>
Preferred Qualifications
 
<ul>
<li>Degree in engineering, computer science, or a related field.</li>
<li>Familiarity with how security, networking, and identity engineers design, implement, integrate, manage, and support these platforms.</li>
<li>Extensive experience across multiple customer segments (Enterprise, Commercial, Public Sector, and Partners) with a solid knowledge of Cisco Secure Networking solutions including Duo, Multicloud Defense, Secure Access, SD-WAN/SASE, and AI Security/Agentic AI.</li>
<li>Experience with different Identity and directory vendors and their products (Cisco Duo, Microsoft Entra, Okta, Ping, CyberArk, SailPoint etc.), either through managing these platforms in a production environment, or through selling and integrating them into customer environments.</li>
<li>Exceptional communication, storytelling, and presentation skills, coupled with the ability to effectively influence and engage large audiences, senior leaders, customers, and partners.</li>
<li>Cisco CCIE/CCNP, ISC2, or other industry-standard certification in Security or Networking.</li>
</ul>
Why Cisco?
 
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 We are Cisco, and our power starts with you.

Solutions Engineer

SamTech Group

<div><div>Job Summary:</div><div>
SamTech is seeking a highly technical and commercially aware Senior Sales Executive to support the sales lifecycle through solution presales, technical consultation, and pre-sales engagement. This role bridges the gap between customer requirements and technical delivery, ensuring that SamTech&rsquo; solutions particularly in Fleet Management, IoT, and Location-Based Technologies are effectively positioned, architected, and delivered to meet client needs. The Sales Engineer will work closely with Sales, Product, and Engineering teams to drive solution-based selling and revenue growth. 
</div><div>
Key Responsibilities: 
</div><div>
Pre-Sales &amp; Solution Engineering:</div><ul><li>
Engage with customers to gather, analyze, and translate business and technical requirements into tailored solutions.</li><li>
Design and propose end-to-end technical solutions including hardware, software, connectivity, and integration components.</li><li>
Prepare technical proposals, solution architectures, and bill of quantities (BoQ).</li><li>
Conduct product demonstrations, proof-of-concepts (PoCs), and technical workshops for clients.</li><li>
Support RFP/RFQ responses with detailed technical documentation and compliance matrices.</li></ul><div> 

Sales Support &amp; Commercial Alignment:</div><ul><li>
Partner with Sales to develop winning strategies for opportunities and support deal closure.</li><li>
Provide technical validation and feasibility assessments during the sales cycle.</li><li>
Assist in pricing strategies by aligning technical scope with commercial requirements.</li><li>
Maintain and update sales pipeline and technical activities in ERP/CRM systems.</li></ul><div> 

Technical Expertise &amp; Delivery Support:</div><ul><li><div>
Provide expertise in:
</div><ul><li>Fleet Management Systems.</li><li>
GPS tracking technologies.</li><li>
Route Optimization &amp; Dispatch Systems.</li><li>
Fuel Monitoring &amp; Telematics Solutions.</li><li>
IoT-based asset tracking and monitoring.</li></ul></li><li>
Ensure solutions are aligned with customer infrastructure, scalability, and integration requirements.</li><li>
Work with engineering teams to ensure smooth handover from pre-sales to implementation.</li></ul><div></div><div> 
Customer Engagement &amp; Relationship Management:</div><ul><li>
Act as a trusted advisor to customers and stakeholders.</li><li>
Support key accounts with technical consultations and solution enhancements.</li><li>
Provide ongoing technical insights and recommendations to improve customer operations.</li></ul><div> 

Required Skills &amp; Qualifications:</div><ul><li>
Minimum 2-3 years of experience in a technical pre-sales or sales engineering role within technology solutions.</li><li>
Strong understanding of solution-based selling in IoT, telematics, or enterprise software environments.</li><li><div>
Hands-on knowledge of:</div><ul><li>
 GPS and telematics hardware.</li><li>
 Communication protocols (e.g., GSM, LTE, IoT connectivity).</li><li>
 Software platforms and system integrations (APIs, cloud-based solutions preferred).</li></ul></li><li><div>
Ability to create and present:</div><ul><li>
Solution architectures and technical diagrams.</li><li>
Technical proposals and documentation.</li></ul></li><li>
Strong analytical and problem-solving skills with attention to detail.</li><li>
Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.</li><li>
Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); experience with CRM/ERP systems is a plus.</li><li>
Ability to work in a fast-paced, target-driven environment while maintaining technical accuracy.</li></ul><div> 

Education:</div><ul><li>
Bachelor&rsquo;s Degree in Engineering, Computer Science, Information Technology, or a related field.</li></ul><div> 

Requirements:</div><ul><li>
Valid UAE Driving License.</li><li>
Arabic Speaker.</li><li>
Willingness to travel within the UAE and region for client meetings and site visits.</li><li>
Immediate availability preferred.</li></ul><div> 

Compensation &amp; Benefits:</div><ul><li>
Competitive salary package.
</li><li>Performance-based commission structure.</li><li>
Medical insurance.</li></ul><div> 

What Makes This Role Different:</div><ul><li>
 Focus on technical solution design, not just sales.</li><li>
 Exposure to IoT, telematics, and smart mobility technologies.</li><li>
 Opportunity to work on end-to-end solution architecture and deployment support.</li></ul></div><div></div>

Senior Sales Executive (Telematics Solutions)

Bupa UK

<div>
 
 Job Description
 
 
 
 
 Customer Service Adviser
 
 
 
 
 Bupa Global, PO Box 5209, Dubai, United Arab Emirates
 
 
 
 Full Time Permanent - 40 hours per week
 
 
 Hybrid Working
 
 
 Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
 
 
 Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
 
 
 Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
 
 
 
 Role Overview
 
 
 
 We are looking to add Customer focused representatives to join our telephone based servicing team. These roles join a dedicated customer team within our partner in Dubai.
 
 
 
 We service our customer globally around the clock. We ask that you be able to work 8 hour shifts (40 hours a week) between 08:00 &ndash; 20:00 including occasional weekends and public holidays.
 
 
 
 
 We Make Health Happen
 
 
 
 <ul>
 <li>
 Support customers with their enquiries about their policies
 </li>
 <li>
 Member correspondence either by phone or by writing following appropriate investigation, in line with policy
 </li>
 <li>
 Make changes to memberships according to policies
 </li>
 <li>
 Reissuing and tracking members&rsquo; documents
 </li>
 <li>
 Making manual collections from customers&rsquo; credit cards
 </li>
 <li>
 Deal with billing inquiries
 </li>
 <li>
 Raising manual credit notes and invoices when needed
 </li>
 <li>
 Issue payment receipts for members and group payments
 </li>
 <li>
 Deal with providers and Brokers that may have any queries
 </li>
 <li>
 Take responsibility for ensuring that the system records are accurate and up to date
 </li>
 <li>
 Ensuring members&rsquo; contact details are up to date
 </li>
 <li>
 Provide support to other internal Departments to overcome cultural and language barriers
 </li>
 <li>
 Coordinate with Service Partners to set medical treatments up
 </li>
 <li>
 Handle members complaints and investigate
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 Previous training in a medical environment
 </li>
 <li>
 Previous experience within Health Insurance experience within the UAE is essential.
 </li>
 <li>
 Understanding of UAE Health Insurance regulations
 </li>
 <li>
 Able to demonstrate a focus on excellent customer service within an insurance setting
 </li>
 <li>
 Experience in working with procedures
 </li>
 <li>
 Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
 </li>
 <li>
 Must have excellent verbal and written (English)
 </li>
 <li>
 Be able to work 8 hour shifts between 08:00 - 20:00 including occasional weekends and public holidays.
 
 
 </li>
 </ul>
 
 Why Bupa?
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We&rsquo;re committed to ensuring you&rsquo;re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Dubai - OIC
</div>

Customer Service Adviser

Brink’s Inc

<div>
 Role Summary
 
 
 The AMS Solution Design &amp; Delivery role supports the development and execution of ATM Managed Services solutions across the Middle East region, as part of Brink&rsquo;s Rest of World region. Working closely with regional sales teams, Brink&rsquo;s country teams, customers, product teams, operations, finance, and technology partners, this role translates customer needs into practical, scalable, and commercially sound AMS solutions.
 
 
 This position supports the VP, AMS Solutions &amp; Strategy, and peers within and outside the region, by leading solution discovery, developing solution concepts, coordinating product and operational inputs, and helping move approved solutions from customer proposal through implementation readiness. The role is customer-facing and hands-on, requiring strong business judgment, operational understanding, and the ability to coordinate across a complex global organization.
 
 
 This is a highly visible and important role within Brink&rsquo;s IMEA region. It reports directly to the VP, AMS Solutions Development and serves as a primary regional solution architect.
 
 
 The role may support opportunities in countries such as the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, and other Middle East markets, depending on customer demand and Brink&rsquo;s regional priorities.
 
 
 Key Responsibilities
 
 
 
 Solution Development &amp; Commercial Structuring
 
 
 
 <ul>
 <li>
 Lead end-to-end solution development for AMS opportunities from qualification through migration readiness.
 </li>
 <li>
 Engage Brink&rsquo;s largest bank customers and prospects in the Middle East at senior levels to translate client requirements into detailed, executable multi-vendor AMS solutions.
 </li>
 <li>
 Present solutions to customers, including senior leadership.
 </li>
 <li>
 Coordinate development of operational models, service scope, SLAs, KPIs, monitoring, security, and compliance frameworks across teams from multiple Brink&rsquo;s functional areas.
 </li>
 <li>
 Build solution assumptions, dependencies, risks, and mitigations.
 </li>
 <li>
 Support full financial models in collaboration with Finance, including pricing, margin, and investment requirements.
 </li>
 <li>
 Support contract structuring and commercial negotiations alongside Legal and Sales.
 
 
 </li>
 </ul>
 
 Sales &amp; Customer Engagement
 
 
 
 <ul>
 <li>
 Working with Business Development and Sales teams, serve as the primary solution lead in complex sales cycles, RFPs, RFIs, and strategic client pursuits.
 </li>
 <li>
 Act as a trusted technical and operational advisor to customers.
 </li>
 <li>
 Lead solution workshops, discovery sessions, and executive presentations.
 </li>
 <li>
 Partner with Sales leadership to position Brink&rsquo;s AMS capabilities competitively.
 
 
 </li>
 </ul>
 
 Cross-Functional Leadership
 
 
 
 <ul>
 <li>
 Coordinate solution inputs across Product, IT, Security, Operations, PMO, and vendor partners.
 </li>
 <li>
 Ensure solution feasibility and delivery alignment with internal execution teams.
 </li>
 <li>
 Drive internal governance reviews and approvals.
 </li>
 <li>
 Maintain strict discipline around scope, dependencies, timelines, and readiness criteria.
 
 
 </li>
 </ul>
 
 Transition to Delivery
 
 
 
 <ul>
 <li>
 Together with PMO, lead solution handoff into Project Delivery and Global AMS Operations.
 </li>
 <li>
 Ensure full documentation, training readiness, transition planning, and risk visibility.
 </li>
 <li>
 Support early-stage migration planning and readiness validation.
 </li>
 <li>
 Exit the engagement at formal migration readiness milestone unless otherwise required.
 
 
 </li>
 </ul>
 
 Regional &amp; Global Collaboration
 
 
 
 <ul>
 <li>
 Serve as the Middle East and Brink&rsquo;s Rest of World solution development counterpart to global AMS solution leaders.
 </li>
 <li>
 Participate in global solution standardization, innovation sharing, and best-practice development.
 </li>
 <li>
 Support limited cross-regional pursuits as required.
 
 
 </li>
 </ul>
 
 Experience And Qualifications
 
 
 
 <ul>
 <li>
 Executive-level communication and presentation capabilities. This role will present to and engage with executives.
 </li>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 8-10+ years of experience in ATM Managed Services, payments infrastructure, or complex financial services operations.
 </li>
 <li>
 Deep understanding of ATM ecosystems, cash management, monitoring, processing, encryption, networks, and regulatory requirements.
 </li>
 <li>
 5+ years in solution architecture, product strategy, or technical sales leadership.
 </li>
 <li>
 Proven ability to structure complex multi-vendor AMS solutions.
 </li>
 <li>
 Strong commercial, financial, and risk modeling acumen.
 </li>
 <li>
 Experience supporting Middle East financial institutions required.
 </li>
 <li>
 Ability to operate in a highly matrixed, global organization.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Expertise in ATM switching services and/or ATM managed services operations.
 </li>
 <li>
 Proven ability to drive profitability and operational enhancements in a managed services environment.
 </li>
 <li>
 Experience with global account management and program launch processes.
 </li>
 <li>
 Experience in international business operations and familiarity with vendor management in multiple regions.
 </li>
 <li>
 Background in technology-driven operational transformation, including automation and system enhancements.
 
 
 </li>
 </ul>
 Core Competencies
 
 
 <ul>
 <li>
 Detail-oriented with strong time management skills
 </li>
 <li>
 Proactive, self-starter with a bias for action
 </li>
 <li>
 Strong customer focus
 </li>
 <li>
 Ability to manage multiple initiatives simultaneously
 </li>
 <li>
 Comfortable operating in structured governance environments
 </li>
 </ul>
</div>

Solutions Architecture & Delivery Lead, IMEA - ATM Managed Services

Copeland

<div><div><div>About Us
</div>We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
</div><div>Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
</div>Key Responsibilities
<ul><li>Develop and execute long‑term, account‑specific growth strategies for assigned strategic customers.
</li></ul><ul><li>Build and sustain executive‑level relationships across customer organizations, serving as a trusted advisor.
</li></ul><ul><li>Lead complex, multi‑stakeholder sales opportunities using consultative solution‑selling practices.
</li></ul><ul><li>Coordinate cross‑functionally with sales, engineering, and services teams to deliver integrated customer solutions.
</li></ul><ul><li>Apply deep market, customer, and technical insight to identify growth opportunities and mitigate risk.
</li></ul><ul><li>Maintain accurate forecasts, opportunity plans, project pipeline and account strategies within CRM systems.
</li><li>Responsible for developing and maintaining relationships with key HVAC OEM stakeholders
</li><li>Develop deep understanding of customer strategy to champion appropriate support needs and HVAC product opportunities
</li><li>Collaborate with and orchestrate internal account team members (e.g., Systems Engineer, Technical Sales Engineer, etc.) to ensure value propositions are appropriately delivered
</li><li>Conduct periodic account planning to strategically identify expansion &amp; cross-sell opportunities
</li><li>Lead contract and pricing negotiations with OEM customers
</li><li>Serve as main point of contact for set of assigned accounts; route inquiries as necessary to Customer Success Reps
</li><li>Conduct regular field visits to better understand customer processes and needs
</li>Actively engages to stay updated on HVAC industry trends and competitor activity 
<li>
</li></ul>Required Experience &amp; Skills
<ul><li>Eight (10) or more years of experience in B2B or technical sales roles supporting complex customer environments.
</li></ul><ul><li>Demonstrated success managing strategic or enterprise‑level customer accounts.
</li></ul><ul><li>Advanced consultative selling, opportunity management, and negotiation skills.
</li></ul><ul><li>Ability to engage and influence executive‑level customer stakeholders.
</li></ul><ul><li>Strong written, verbal, and presentation communication skills.
</li></ul>Disciplined use of CRM tools to manage pipeline, forecasts, and account plans. 
<ul><li>
</li></ul>Preferred Experience &amp; Skills
<ul><li>Experience selling complex, technical, or solutions‑based offerings.
</li></ul><ul><li>Experience leading multi‑year account strategies or enterprise‑level engagements.
</li></ul><ul><li>Technical background in industrial engineering, mechanical engineering, electrical engineering, or a closely related systems‑focused discipline.
</li></ul><div>Our Commitment to Our People
</div><div>Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That&rsquo;s why everything we do is geared toward a sustainable future&mdash;for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
</div><div>Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
</div><div>Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
</div><div>Together, we have the opportunity &ndash; and the power &ndash; to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
<div>Our Commitment to Inclusion &amp; Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. 
</div><div>Equal Opportunity Employer
</div><div>Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.</div></div></div>

Strategic Account Executive OEM

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce is hiring Senior Forward Deployed Engineers &mdash; the Technical Builders, responsible for deciding that leads who design, build, and deploy the most complex agentic AI solutions directly inside enterprise customer environments. You'll lead technical delivery on your team, mentor the next wave of engineers, and set the engineering standards that define how agentic AI gets deployed at scale. Partnering closely with a Deployment Strategist ( Strategic Builder - a customer-facing advisor who shapes AI strategy and drives adoption), you'll own outcomes end-to-end, from architecture decision to production. Your passion for well-crafted software that solves real problems will be supported by best-in-class AI tools and a team of talented builders around you.
The Senior Builder Experience
<ul><li>Technical Ownership: Partner with a Deployment Strategist to own customer outcomes end-to-end. You're the senior technical authority in the room, ensuring deliverables meet the highest engineering standards, whether it was generated by an AI tool by a colleague or written by you directly.
</li><li>AI-Supported Engineering: Cursor, Claude, and Salesforce coding products like Vibes are embedded in your daily workflow. The conventions and patterns you develop tend to propagate through the team because other Builders look to your work as reference.
</li><li>Roadmap Influence: Your field experience routes directly to Product and Engineering. The gaps you hit and the edge cases you encounter in real life customer environments become the features they ship. Senior Forward Deployed Engineers are the most credible voice in agentic AIproduct evolution.
</li><li>Continuous Innovation: You're expected to stay at the forefront &mdash; piloting emerging AI tools, experimenting with new models and frameworks, and sharing what you learn with your team and customers.
</li></ul>What You'll Actually Be Building
<ul><li>Own end-to-end build and deployment of agentic AI solutions for Salesforce's most strategic customers &mdash; from architecture decisions through production handoff.
</li><li>Design and ship agentic systems on the Agentforce platform: agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and the integration patterns that hold up in enterprise environments. Your reference implementations become the basis for how other Builders approach similar problems.
</li><li>Own the data lifecycle: model design, processing pipelines, and data readiness for AI applications across Salesforce Data 360, Snowflake, Databricks, and customer-specific platforms.
</li><li>Resolve the technical blockers that other engineers can't &mdash; data integration failures, model deployment issues, orchestration breakdowns, performance regressions. These problems are routed to you because of your track record of solving them.
</li><li>Build and maintain agent performance dashboards and customer KPI reporting to track deployment health and business outcomes across engagements.
</li><li>Develop proofs-of-concept and MVPs quickly, with the judgment to know which decisions can be deferred and which need to be right the first time.
</li><li>Codify what you learn. The patterns, reusable assets, and internal frameworks that come out of your real customer work become the playbooks the rest of the org draws from.
</li><li>Mentor other Engineers through code reviews, pair sessions, and shared work. Most of your influence on developing engineers happens inside the same codebases you're building in.
</li><li>Provide technical depth on at-risk or strategically critical deployments when senior engineering judgment is needed.
</li><li>Surface field insights directly to Product and Engineering. The gaps and edge cases you encounter in real customer environments are some of the most valuable inputs to the Agentforce roadmap.
</li><li>Partner with the Deployment Strategist on your team to translate complex customer business challenges into agentic solutions that actually ship.
</li></ul>You're Our Senior Forward Deployed Engineer If&hellip;
<ul><li>You have 6+ years of software engineering or technical delivery experience, with proven end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments.
</li><li>You have a degree in Computer Science or a related field
</li><li>You're an expert in at least one of Python, JavaScript/TypeScript, Java, or Apex, and conversant in the others.
</li><li>You've integrated LLMs into production, used frameworks like LangChain or LlamaIndex, and applied prompt engineering and responsible AI practices in real customer contexts.
</li><li>You have deep experience in data modeling, processing, and analytics, with demonstrable proficiency across platforms like Salesforce Data 360, Snowflake, or Databricks.
</li><li>You bring deep Salesforce platform expertise: Agentforce, Apex, LWC, Flows, and Salesforce APIs.
</li><li>You have an entrepreneurial, get-things-done mindset focused on fast, impactful delivery &mdash; and the judgment to know when &quot;fast&quot; is the wrong call.
</li><li>You've mentored technical talent and created reusable assets &mdash; frameworks, playbooks, internal tooling.
</li><li>You communicate clearly and credibly with engineering peers, customer architects, and executive stakeholders.
</li><li>You actively tinker with the evolving AI/data landscape &mdash; piloting new tools, experimenting with new models, and staying genuinely curious about what's coming next.
</li><li>Ability to travel to customer sites as needed to ensure client success
</li><li>Business level proficiency in Arabic and English
</li><li>Computer Science (CS) degree or related.
</li></ul>Nice-to-Haves
<ul><li>Salesforce certifications (Administrator, Platform Developer I/II, Agentforce Specialist, System Architect)
</li><li>Familiarity with DevOps/CI-CD practices, observability tooling, or data governance frameworks
</li><li>Experience architecting multi-cloud, multi-system enterprise AI solutions for Global 500 customers
</li><li>Track record of influencing enterprise software product roadmaps through field engineering insight
</li><li>Open-source contributions, published technical writing, or conference presentations
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

Forward Deployed Engineer, Arabic Speaking

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