sales manager

sales coordinator

sales consultant

customer service representative Jobs in Dubai

customer service representative

customer success manager

customer sales service manager

Nóra

Start date: ImmediatelyLocation: Dubai Design District (D3) / Dubai (On-site)About N&Oacute;RAN&Oacute;RA is a Dubai-based womenswear label designing elevated, modest pieces crafted from high-quality natural fibers. The brand is stocked on leading luxury platforms including Ounass and Galeries Lafayette. You can learn more at noralabel.com and follow us on socials @nora.label.We&rsquo;re hiring an in-person Sales &amp; Customer Service Manager to lead the showroom client experience, drive sales, and coordinate smooth service across appointments, digital channels, and returns.Key Responsibilities<ul><li>Host and manage in-person showroom appointments end-to-end</li><li>Provide styling + fit guidance, know product measurements, and upsell/cross-sell confidently</li><li>Manage client support in person and across digital channels (email/WhatsApp/DMs as applicable)</li><li>Process returns/exchanges and maintain a return reasons tracker by product/SKU</li><li>Liaise with Fulfilment, Operations, and Accounting to align on dispatches, exchanges, payments/refunds, and urgent requests</li><li>Prepare weekly and monthly trade reports</li></ul>What You Can Bring<ul><li>3-5+ years of sales experience in luxury fashion sales/clienteling (showroom/boutique environment)</li><li>Arabic is a must (English required)</li><li>Strong product knowledge and ability to match recommendations to client needs (stylist mindset)</li><li>Confident working towards sales targets and KPIs</li><li>Warm, polished, service-first approach with strong discretion</li><li>Highly organized, proactive, and calm under pressure</li><li>Proactive follow-ups and strong attention to detail</li><li>Computer literacy (trackers/reporting; Shopify/POS experience is a plus)</li><li>Detail-oriented problem solver with a strong sense of urgency</li></ul>What We Offer<ul><li>Competitive salary + commission (% of sales generated)</li><li>Opportunity to grow into Head of Client Experience as we scale</li><li>Visa sponsorship</li><li>Medical insurance</li><li>Clothing allowance + employee discount</li></ul>To apply: Please send your CV + cover letter to info@noralabel.com with the subject line: APPLICATION FOR A SALES &amp; CS MANAGERJob Type: Full-timeLanguage:<ul><li>Arabic (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>

Sales & Customer Service Manager (Luxury Fashion) - Dubai (Full-time)

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
 </li>
 <li>
 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
 </li>
 <li>
 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
 </li>
 <li>
 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
 </li>
 <li>
 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
 </li>
 <li>
 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
 </li>
 <li>
 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
 </li>
 <li>
 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
 </li>
 <li>
 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
 </li>
 <li>
 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
 </li>
 <li>
 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
 </li>
 <li>
 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
 </li>
 <li>
 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension Scheme
 </li>
 <li>
 Employee Discounts on Healthcare Products
 </li>
 <li>
 Professional Development Opportunities
 </li>
 </ul>
</div>

Customer Service Manager

The Petshop

<div>
 
 
 Job Overview
 
 
 
 The Customer Service Manager will be responsible for overseeing and managing the customer service department of an omni-channel pet store, The Pet Shop. This role involves ensuring exceptional customer satisfaction across all channels (online, in-store, and mobile), resolving customer inquiries and complaints, and optimizing the overall customer experience.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Team Management:
 
 
 <ul>
 <li>
 Recruit, hire, and train customer service representatives.
 </li>
 <li>
 Develop and implement performance metrics and standards.
 </li>
 <li>
 Provide ongoing coaching, mentoring, and development opportunities.
 </li>
 <li>
 Manage team schedules and ensure adequate staffing levels across all channels.
 </li>
 </ul>
 
 
 Customer Service Operations:
 
 
 <ul>
 <li>
 Handle complex customer inquiries and complaints across all channels.
 </li>
 <li>
 Develop and implement customer service policies and procedures that align with the omni-channel strategy.
 </li>
 <li>
 Analyze customer feedback and identify areas for improvement across channels.
 </li>
 <li>
 Monitor customer satisfaction metrics and implement strategies to enhance them.
 </li>
 </ul>
 
 
 Omni-Channel Integration:
 
 
 <ul>
 <li>
 Ensure seamless integration between online and in-store customer experiences.
 </li>
 <li>
 Develop and implement strategies to encourage customers to use multiple channels.
 </li>
 <li>
 Monitor and optimize the performance of self-service channels (e.g., online chat, FAQs).
 </li>
 </ul>
 
 
 Customer Experience Optimization:
 
 
 <ul>
 <li>
 Collaborate with other departments (e.g., marketing, sales, operations) to improve the overall customer experience.
 </li>
 <li>
 Identify opportunities to enhance the omni-channel shopping experience.
 </li>
 <li>
 Implement customer loyalty programs and initiatives.
 </li>
 </ul>
 
 
 Quality Assurance:
 
 
 <ul>
 <li>
 Ensure adherence to quality standards and service level agreements (SLAs) across all channels.
 </li>
 <li>
 Conduct quality assurance audits and provide feedback to the team.
 </li>
 <li>
 Monitor and resolve customer complaints and issues promptly.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum of 5 years of experience experience in customer service management, preferably in an omni-channel retail setting.
 </li>
 <li>
 Strong leadership and interpersonal skills.
 </li>
 <li>
 Excellent communication and problem-solving abilities.
 </li>
 <li>
 Proficient in customer relationship management (CRM) software and omnichannel customer service platforms.
 </li>
 <li>
 Knowledge of the pet industry and products is a plus.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Pet-friendly workplace.
 </li>
 <li>
 Life and medical Insurance.
 </li>
 <li>
 Employee discount.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Fast paced and dynamic environment.
 </li>
 </ul>
 
 
</div>

we-ace

One of our client is seeking a dynamic Client Growth Manager - Client Acquisition to drive enterprise client engagement and operational excellence across India. This strategic role is part of the core leadership team and reports directly to the Chief Growth Officer.The ideal candidate will have a strong track record in enterprise sales, key account management, and business operations. Experience in consulting is a plus but not mandatory. The incumbent will work closely with senior stakeholders to develop and implement growth strategies, optimize operations, and enhance customer engagement.Key Responsibilities:Client Acquisition &amp; Engagement:<ul><li>Lead and manage key enterprise client relationships, driving acquisition and business development strategies.</li><li>Oversee sales and customer engagement initiatives to expand WeAce&rsquo;s reach.</li><li>Develop and implement best practices to enhance operational efficiency and scalability.</li><li>Collaborate with internal teams to align product offerings with client needs.</li></ul>Customer Experience &amp; Growth:<ul><li>Define and execute the customer experience strategy, ensuring WeAce delivers measurable value to clients.</li><li>Build and nurture strong relationships with key stakeholders, including enterprise clients and strategic partners.</li><li>Identify new business opportunities and partnerships to accelerate growth.</li></ul>Ideal Candidate Profile:<ul><li>8-10 years of experience in enterprise sales at all the level.</li><li>Strong business acumen with a deep understanding of enterprise sales, key account management, and revenue growth strategies.</li><li>Knowledge of emerging trends in upskilling, learning &amp; development, and workforce transformation is desirable.</li><li>Proven experience in developing and executing strategic partnerships.</li><li>Strong financial acumen, with experience managing budgets and financial performance metrics.</li></ul>Compensation:Competitive &ndash; aligned with market standards based on experience and skill set.If keen kindly call at Meeta at +919811967450 to discuss furtherJob Type: Full-timePay: AED12,000.00 - AED15,000.00 per month

Client Sales Manager

Amentum

<div>Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
The Customer Service Manager will be responsible for overseeing the customer service operations for the Defense Logistics Agency (DLA) Full Line Food Service Distribution for Southwest Asian and Eastern Africa (SWAEA) program. This role involves ensuring exceptional service delivery, managing customer inquiries and complaints, and leading a team of customer service representatives to meet and exceed customer expectations.
Key Responsibilities:<ul>
<li>
Manage and lead the customer service team, providing guidance, support, and training to ensure high levels of performance and job satisfaction.</li>
<li>Interact with high level military and government employees in highly visible role</li>
<li>Conduct regular team meetings to communicate updates, address concerns, and foster a collaborative environment.</li>
<li>Develop and implement customer service strategies that enhance the customer experience and improve service delivery.</li>
<li>Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure team performance and customer satisfaction.</li>
<li>Oversee the handling of customer inquiries, orders, and complaints, ensuring timely and effective resolution.</li>
<li>Monitor customer interactions to ensure compliance with company policies and quality standards.</li>
<li>Identify opportunities to streamline customer service processes and implement best practices to enhance efficiency and effectiveness.</li>
<li>Collaborate with other departments to improve service offerings.</li>
<li>Prepare and analyze reports on customer service metrics, including response times, resolution rates, and customer satisfaction scores.</li>
<li>Use data analysis to identify trends, areas for improvement, and opportunities for training and development.</li>
<li>Build and maintain strong relationships with customers to understand their needs and gather feedback for continuous improvement.</li>
<li>Act as a point of escalation for complex customer issues and ensure satisfactory resolution.</li>
<li>Develop training materials and programs to enhance the skills and knowledge of the customer service team.</li>
<li>Foster a culture of continuous learning and improvement within the customer service department.</li>
<li>Perform other duties as required.</li>
</ul>
QUALIFICATIONS<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li>
<li>Minimum of 5 years of experience in customer service management, preferably in the food service or logistics industry.</li>
<li>Knowledge of food service industry standards and customer service best practices.</li>
<li>Experience in government contracting.</li>
<li>Strong leadership, communication, and interpersonal skills.</li>
<li>Proficient in customer service software and Microsoft Office Suite.</li>
<li>Must be able to obtain and maintain facility credentials/authorization.</li>
</ul>
PREFERRED QUALIFICATIONS<ul>
<li>
Active Secret Clearance</li>
<li>Familiarity with DLA policies and procedures.</li>
<li>Certification in customer service management (e.g., CSAP, CCMP) is a plus.</li>
</ul>
OTHER RESPONSIBILITIES<ul>
<li>
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li>
<li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li>
<li>Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li>
</ul>
This position is pending contract award. 
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</div>

Aureus Group Pte. Ltd.

<div>
 
 
 Job Summary
 
 
 
 The
 
 Sales Assistant
 
 supports the centre&rsquo;s sales operations by assisting in student enrolments, handling customer enquiries, and providing administrative and operational support to ensure a smooth customer journey. This role works closely with the Enrolment Sales Manager and Centre Leadership to meet sales targets and deliver excellent customer experience.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Sales &amp; Customer Enrolment
 
 
 <ul>
 <li>
 Assist in conducting sales consultations with walk-ins, leads, and trial lesson attendees.
 </li>
 <li>
 Support the full enrolment journey: scheduling trials, following up with leads, and closing enrolments.
 </li>
 <li>
 Maintain high conversion rates through effective communication and needs-based selling.
 </li>
 <li>
 Present and explain programme options, fees, and promotions clearly to parents and students.
 </li>
 <li>
 Help manage sales reports, daily leads tracking, and CRM updates.
 </li>
 </ul>
 
 
 Customer Service &amp; Relationship Management
 
 
 <ul>
 <li>
 Provide prompt and professional responses to customer enquiries via phone, WhatsApp, email, and walk-ins.
 </li>
 <li>
 Deliver excellent service during trials, enrolments, and post-enrolment support.
 </li>
 <li>
 Assist in centre operations by ensuring a clean, organised, and welcoming environment for students and parents.
 </li>
 <li>
 Address customer concerns and escalate complex issues to the Centre Manager/Enrolment Sales Manager.
 </li>
 </ul>
 
 
 Administrative &amp; Operational Support
 
 
 <ul>
 <li>
 Assist with class scheduling, teacher coordination, and attendance updates.
 </li>
 <li>
 Support centre events such as recitals, open houses, and marketing activities.
 </li>
 <li>
 Ensure accurate documentation of contracts, payments, and student records.
 </li>
 <li>
 Handle basic cashiering tasks (fees collection, issuing receipts, updating payment records).
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Preferably 3-5 years of experience in sales, customer service, or front-desk roles (retail, hospitality, or education industry is an advantage).
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Sales-driven, confident, and comfortable speaking with parents and children.
 </li>
 <li>
 Proactive, organised, and able to multitask.
 </li>
 <li>
 Willing to work retail hours, including weekends and public holidays.
 </li>
 <li>
 Basic computer skills (Microsoft Office / CRM systems).
 </li>
 </ul>
 
 
</div>

Sales Assistant (Work in Dubai)

Majid Al Futtaim

Overview Join to apply for the Assistant Store Manager - eleventy role at Majid Al Futtaim.JOB TITLE Assistant Store Manager Majid Al Futtaim Lifestyle Operations Role Summary The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle. Role Profile <ul><li>Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.</li><li>Drive the Store team to deliver the highest levels of customer service at all times.</li><li>Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.</li><li>Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.</li><li>Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.</li><li>Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.</li><li>Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.</li><li>Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.</li></ul> Requirements <ul><li>Diploma - High school certificate</li><li>Qualification in Retail related field is an added advantage</li><li>Minimum 4-5 years' industry experience</li><li>Management skills.</li></ul> Attributes <ul><li>Seniority level: Mid-Senior level</li><li>Employment type: Full-time</li><li>Job function: Sales and Business Development</li><li>Industries: Retail</li></ul>

Assistant Store Manager - eleventy

Explore 5162+ Customer sales service manager in Dubai this January. Find roles across top companies and apply now to boost your career.

5162 customer sales service manager jobs IN Dubai

Sales & Customer Service Manager (Luxury Fashion) - Dubai (Full-time)

Customer Service Manager

Customer Service Manager

Client Sales Manager

Customer Service Manager

Sales Assistant (Work in Dubai)

Assistant Store Manager - eleventy