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customer sales service manager

Super Micro Computer, Inc.

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, support &amp; delivery performance.

Essential Duties and Responsibilities:

<ul>
<li>Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.</li>
<li>Manage Customer escalations and return-material-authorizations (RMAs)</li>
<li>Coordinate multiple sites and functions to exceed customers' expectations.</li>
<li>Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.</li>
<li>Relationship management with Customer at executive/resolution-making levels.</li>
<li>Accountable for projects/initiatives and drives site focus on efficiency programs.</li>
<li>On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.</li>
<li>Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.</li>
<li>In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.</li>
<li>In charge of making process improvements and driving best practices across multi-sites.</li>
<li>Ensures all client programs execute to contract, hitting key KPIs.</li>
<li>Control of tracking risks on the business and reporting to SMC business accordingly.</li>
<li>Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.</li>
<li>Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.</li>
</ul>

Qualifications:

<ul>
<li>Typically requires a Bachelor s degree or equivalent experience.</li>
<li>Typically requires a minimum of 8 years of sales/account/customer success management experience.</li>
<li>Experience working within IT, Data Center services for a customer or organization. Knowledge of AI / GPUs is a plus.</li>
<li>Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.</li>
<li>Understands the strategic impact of the function across sites.</li>
</ul>

Sales Manager - Customer Success

F4MG Document Clearing Services

Timings: 11am to 8pm Days: Monday to SaturdayWe are looking for a proactive and experienced Customer Service Manager to work in a leading Australian firm, managing and growing high-value client relationships and agency partnerships. This role is critical in ensuring sustained revenue generation through upselling, exceptional client servicing, and driving growth across different platforms. You will be the main point of contact for top-tier clients and agents, ensuring their satisfaction while identifying new commercial opportunities that align with the Company and business goals.The ideal candidate is a relationship-focused, strategic thinker who thrives in fast-paced environments and understands the nuances of both B2B and B2C landscapes.Responsibilities Client &amp; Account Management<ul><li>Serve as the primary point of contact for key clients, agents, and partners.</li><li>Understand client objectives and provide tailored solutions aligned with company&rsquo;s product and services</li><li>Manage end-to-end client servicing, from onboarding and brief management to execution and client journey.</li></ul>Revenue &amp; Growth Management<ul><li>Own the revenue targets for key accounts and ensure consistent monthly income generation.</li><li>Identify opportunities for upselling and cross-selling within existing accounts.</li><li>Develop and execute account growth strategies in collaboration with sales and marketing teams</li></ul>Relationship Building &amp; Retention<ul><li>Cultivate long-term relationships with clients and agents.</li><li>Ensure client satisfaction through regular check-ins, performance reviews, and responsive communication.</li><li>Secure repeat business through high-quality service and strong interpersonal rapport.</li></ul>Required Skills:<ul><li>Strong client servicing and relationship-building skills</li><li>Excellent communication skills in English and confident personality</li><li>Proven experience managing high-value accounts</li><li>Experience with CRM systems and data reporting (preferred)</li><li>Strong communication, negotiation, and presentation skills</li><li>Experience in B2B and B2C</li><li>Results-driven mindset with a focus on ROI</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthExperience:<ul><li>Customer Service Management: 4 years (Preferred)</li></ul>

Customer Service Manager

Christian Dior Couture

<div>
 Position
 
 
 
 Job Description
 
 
 
 The Assistant Department Manager for Ready to Wear will assist the Department Manager in overseeing the operations of the Ready to Wear department. This role involves supporting the management team in achieving sales targets, optimizing stock levels, ensuring excellent customer service, and implementing marketing activities. The Assistant Department Manager will also be responsible for supervising and coaching the sales team, maintaining relationships with suppliers
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Operational Support:
 </li>
 <li>
 Assist in overseeing daily operations of the Ready to Wear department.
 </li>
 <li>
 Ensure adherence to established procedures for ordering and transferring stock.
 </li>
 <li>
 Participate in setting up and optimizing stock level usage.
 </li>
 <li>
 Follow up with area managers to ensure optimal stock levels.
 </li>
 <li>
 Participate in the development of purchase plans.
 </li>
 <li>
 Sales and Targets:
 </li>
 <li>
 Monitor daily sales and compare against monthly and yearly targets.
 </li>
 <li>
 Support the Department Manager in taking necessary actions to achieve sales goals.
 </li>
 <li>
 Assist in follow-up on sales performance and provide regular updates to the Department Manager.
 </li>
 <li>
 Attend managers&rsquo; meetings to review shop performance and provide feedback to the Department Manager.
 </li>
 <li>
 Events Management:
 </li>
 <li>
 Assist in the execution of marketing activities and promotions within the department (Including Trunk Shows, Fur Events&hellip;etc)
 </li>
 <li>
 Customer Service:
 </li>
 <li>
 Ensure the highest level of customer service is provided by the team.
 </li>
 <li>
 Address customer needs and resolve issues to exceed their expectations.
 </li>
 <li>
 Team Management:
 </li>
 <li>
 Assist in managing, engaging, and guiding the team.
 </li>
 <li>
 Support the Department Manager in setting objectives and budgets for team members.
 </li>
 <li>
 Provide coaching and training to team members to enhance their performance.
 </li>
 <li>
 Conduct regular one-on-one meetings and mentoring sessions with team members.
 </li>
 <li>
 Supplier and Partner Relations:
 </li>
 <li>
 Coordinate with suppliers, contractors, logistics, and merchandising for opening, closing, and renovation activities.
 </li>
 <li>
 Maintain smooth relationships with suppliers and business partners to implement partnerships.
 </li>
 <li>
 CRM Activities:
 </li>
 <li>
 Follow up on CRM activities to ensure 100% contactability and Dior Know compliance.
 </li>
 <li>
 Align with CRM to ensure the OTO schedule for the department is planned for the week/months ahead and that the team&rsquo;s individual OTO&rsquo;s targets are being respected and followed up on
 </li>
 </ul>
</div>

Assistant Department Manager – Ready to Wear

Adamas Motors LLC

JOB TITLE: SALES &amp; SHOWROOM SUPERVISOR 
LOCATION: DUBAI, UAE 
REPORTS TO: GENERAL SALES MANAGER 
DEPARTMENT: SALES &nbsp; KEY RESPONSIBILITIES: <ul>
<li>Achieve/exceed monthly and annual sales targets with a focus on maximizing business profitability.</li>
<li>Work strategically to facilitate deal closures.</li>
<li>Attending all sales meetings, modular training sessions, and refresher courses to stay updated on new products.</li>
<li>Manage and coordinate all showroom activities.</li>
<li>Ensure the showroom is well-maintained and visually appealing.</li>
<li>Monitor sales performance and implement strategies to achieve sales targets.</li>
<li>Lead, mentor, and manage showroom staff to achieve optimal performance.</li>
<li>Second face the customers and try to help to close a sale.</li>
<li>Maintain an organized and attractive product display.</li>
<li>Address customer inquiries and resolve any issues promptly.</li>
<li>Monitor inventory levels and coordinate with suppliers for stock replenishment.</li>
<li>Analyse sales data and generate reports to improve sales strategies.</li>
<li>Carry out sales in accordance with pre-agreed monthly targets and budgets.</li>
<li>Report to the General Sales Manager regarding objectives, planned activities, reviews, and analyses.</li>
<li>Daily Review and update of the Reservation Log with the General Sales Manager to provide an accurate forecast of performance.</li>
<li>Achieving income per retail unit targets (IPRU), Profit and KPI s.</li>
<li>Coach / train sales team on Adamas sales process and the importance of Manager Introduction at various stages of the sale, and Value-Added Products Features and Benefits.</li>
<li>Ensure they are meeting every customer with the sales process to maximize profitability and assisting in closing each sale.</li>
<li>Ensure to carry out all General Sales Manager responsibilities and duties on her/his absent.</li>
<li>Adhere to company policy and procedure.</li>
<li>Protect the integrity and compliancy of the organisation.</li>
</ul> &nbsp; CANDIDATE REQUIREMENTS: <ul>
<li>Experience: Over 3 years of proven success in a sales role Automotive sales background is a plus.</li>
<li>Analytical Proficiency: Strong quantitative and analytical skills with PC proficiency.</li>
<li>Language Skills: Fluent in English and Arabic.</li>
<li>Negotiation Skills: Proven ability to negotiate effectively to close deals.</li>
<li>Customer Service Excellence: Strong customer service skills with a commitment to satisfaction.</li>
<li>Communication and Influencing: Effective communicator with strong influencing skills.</li>
<li>UAE Driving license is required.</li>
</ul>

Sales & Showroom Supervisor

Client of Itineris HR (KU)

Main Duties and Responsibilities: Process service sales leads and prepare and submit pre-qualification and tender documents to clients. Study inquiries and tenders regarding commercial and technical matters, liaising with the technical department and factory for any required clarifications, support, and assistance. Serve as a liaison between departments, the factory, clients, and stakeholders to provide services that meet clients needs, cost and time constraints, and necessary solutions. Coordinate with other departments (Finance, HSE, etc.) to gather necessary information for submitting quotations and tenders, including arranging bonds and special approvals. Organize and file service sales records such as tenders, specifications, queries, contracts, invoices, receipts, communications, and reports. Review, check, and update all documentation and contact customers to resolve any queries. Maintain service sales records in the system, prepare reports, and provide information to the finance department in coordination with the Service Sales Manager on incoming and completed orders for cash flow forecasting. Clarify client requirements and prepare final agreed specifications and inquiries. Prepare compliance statements for projects in coordination with the Service Sales Manager. Act as the account manager for customers within your portfolio, handling all matters related to their accounts. Be the first point of contact for urgent calls, inquiries, emails, and messages. Manage correspondences and communications between the service sales team and clients/stakeholders. Achieve assigned Renewal, Conversion, Recapture, 3rd-Party, Repair, and MOD sales targets. Ensure timely and accurate processing of orders, responses, and customer feedback. Responsible for the collection of accounts receivables under your portfolio. Monitor customer accounts and provide data analysis, reports, and relevant information to assist the service sales team. Meet with clients, consultants, contractors, and facility management regularly to ensure first-class customer service. Monitor customer accounts and provide data analysis, reports, and relevant information to support the service sales team. Ensure adherence to HSE policies and procedures, IMS, and corporate standards, including compliance with legal and local regulations. Requirements and qualifications: Bachelor s Degree in Engineering (Mechanical/Electrical). Relevant certifications will be an added advantage. 3-5 years of experience in the Elevator Industry is a Must . Excellent negotiation and persuading skills. Excellent presentation and creativity skills. Solid technical background in SAP, VIEW, and other Sales software relevant to the industry. Problem-solving and conflict-management skills. Excellent communication skills. Strong decision-making skills.

Service Sales Engineer, Elevator Industry Dubai, UAE

Agile Consultants

Job Title: Key Account Manager Food Service (FMCG)Location: DubaiSalary: Up to AED 18,000Job Code: 310/001/043Industry: Food ServicesJob Brief:A great opportunity for a self-driven professional with solid experience in the food service industry. Our client, a leading food services company, is looking for a Key Account Manager Food Service (FMCG) to manage and grow accounts across the region. The role involves driving sales within the HORECA sector, ensuring customer satisfaction, and developing new business opportunities while maintaining strong client relationships.Job Responsibilities:Develop and manage account activity plans to achieve budgeted volumes and margin objectives in line with business unit strategy.Oversee sales and distribution for the food service segment (Hotels, Restaurants, Catering Companies, Ship Chandlers, and Bakeries) across all Emirates.Enhance existing business and target new customers to expand market share.Monitor competitor activities through market surveys and implement strategies to retain and grow market share.Coordinate with the sales team and finance department for timely payment collections as per agreed credit terms.Deliver excellent customer service by addressing and resolving customer complaints promptly.Lead negotiation processes by preparing strategies and scenarios to secure favorable outcomes.Continuously analyze customer development data to identify and maximize business opportunities.Build effective annual promotion plans, conceptual sales presentations, and position the company s brands as leaders within the category.Collaborate cross-functionally within the organization to ensure alignment with customer objectives.Effectively manage out-of-stock situations in coordination with relevant departments to avoid customer disruption.Job Requirements:Graduate with 5+ years of experience in a similar role.Extensive knowledge and proven experience in the HORECA industry.Background in the meat industry (advantageous).Proficiency in Microsoft Office and other business applications, with strong financial and marketing skills.Excellent communication, leadership, customer service, and interpersonal skills.Experience in client relationship management, staff training, and development.Strong planning, negotiation, and analytical skills.Proven experience in managing business development agreements.Valid driving license.

Key Account Manager

Explore 5787+ Customer sales service manager in Dubai this November. Find roles across top companies and apply now to boost your career.

5787 customer sales service manager jobs IN Dubai

Sales Manager - Customer Success

Customer Service Manager

Assistant Department Manager – Ready to Wear

Assistant Department Manager – Ready to Wear

Sales & Showroom Supervisor

Service Sales Engineer, Elevator Industry Dubai, UAE

Key Account Manager