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customer sales service manager

Nevertiti star tr

Job Overview Nevertiti Star Trading, a dynamic Dubai-based company specialising in trading and distribution across diverse product categories, is seeking a diligent and proactive Customer Sales Support Executive to join our team. We are committed to quality, reliability, and building strong client relationships, and this role is central to achieving that mission. This is a full-time position based in Dubai, United Arab Emirates. The successful candidate will be a vital link between our sales team and our valued clients, providing essential administrative support and ensuring a seamless and positive customer experience. You will play a key part in the efficiency of our sales operations and contribute directly to our continued growth. Salary: AED 2,500 - AED 3,500 per month Responsibilities * Serve as the first point of contact for customer enquiries via phone and email, providing timely and professional assistance. * Process customer orders, prepare quotations, and issue invoices accurately and efficiently. * Provide comprehensive administrative support to the sales team to help them meet their targets. * Maintain and update client records and sales data within the company's CRM system. * Coordinate with the logistics and supply chain departments to ensure the timely dispatch and delivery of products. * Address and resolve customer complaints or issues with a focus on achieving a satisfactory outcome. * Assist in the preparation of sales reports and presentations for management. * Provide excellent after-sales support to foster long-term client relationships. Qualifications * Proven experience in a sales support, customer service, or a similar administrative role. * Excellent verbal and written communication skills in English. * Strong organisational and multitasking skills, with a high level of attention to detail. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential. * Previous experience working with CRM software is highly desirable. * A proactive attitude with strong problem-solving capabilities. * The ability to work effectively both independently and as part of a collaborative team. * A strong commitment to delivering exceptional customer service.

customer sales support Executive

Coccinelle

ABOUT COCCINELLEAt Coccinelle, we bring the authentic European supermarket experience to the United Arab Emirates, offering carefully selected premium products, exceptional freshness, and outstanding customer service. As the exclusive representative of the Coccinelle brand in the UAE, we combine European retail standards with local excellence to deliver a unique shopping experience built on quality, freshness, and professionalism.ROLE PURPOSEAs a Store Manager, you will be responsible for leading the overall supermarket operations, ensuring exceptional customer service, maximising sales and profitability, maintaining operational excellence, and driving team performance. You will oversee all store functions including sales, customer experience, inventory management, merchandising, food safety, financial performance, and staff development while ensuring compliance with company policies and European retail standards.KEY RESPONSIBILITIESPerform any additional duties assigned by senior management.Manage store budgets, operating expenses, and cost control initiatives.Lead periodic stock takes, inventory audits, and operational inspections.Maintain a clean, organized, safe, and welcoming shopping environment.Prepare daily, weekly, and monthly operational and management reports.Foster a positive, professional, and high-performance work environment.Ensure FIFO and FEFO stock rotation procedures are consistently followed.Ensure pricing accuracy and promotional compliance throughout the store.Monitor operational risks and implement corrective actions where necessary.Ensure accurate cash management, banking procedures, and POS operations.Ensure compliance with food safety, hygiene, sanitation, and health regulations.Ensure proper staffing levels, workforce planning, and efficient shift scheduling.Ensure accurate stock management, inventory control, and shrinkage prevention.Coordinate promotional campaigns, seasonal activities, and new product launches.Ensure products are properly displayed, priced, labeled, and replenished at all times.Supervise receiving operations to ensure accuracy of deliveries and documentation.Coordinate with suppliers, contractors, and external service providers when required.Analyze sales reports, inventory reports, labor costs, and operational performance data.Conduct regular employee performance evaluations and implement development plans.Address customer concerns, complaints, and service recovery professionally and promptly.Monitor waste levels and implement initiatives to reduce losses, damages, and expired products.Monitor daily sales performance and implement action plans to achieve business objectives.Recruit, train, coach, motivate, and develop store employees and department supervisors.Maintain excellent visual merchandising standards throughout all supermarket departments.cAchieve sales, profitability, productivity, and operational KPIs established by management.Monitor inventory levels to ensure product availability while minimizing overstock and stock shortages.Work closely with finance regarding sales reconciliation, cash handling, and store financial controls.Promote a culture of accountability, teamwork, continuous improvement, and operational excellence.Ensure confidentiality of company information, financial data, customer information, and operational reports.Ensure compliance with company policies, operational procedures, and UAE regulatory requirements.Coordinate with purchasing, warehouse, and inventory teams regarding replenishment requirements.Support company expansion initiatives, operational improvement projects, and business development activities.Lead the overall daily operations of the supermarket to ensure smooth, efficient, and profitable business performance.Collaborate with HR regarding recruitment, onboarding, attendance, disciplinary matters, and employee engagement.Deliver an outstanding customer shopping experience by maintaining the highest standards of service and store presentation.QUALIFICATIONSExcellent communication and interpersonal skills.Strong Microsoft Excel and Microsoft Office skills.Strong financial management and budgeting skills.Strong commercial awareness and business acumen.Ability to communicate fluently in English is required.Excellent problem-solving and conflict resolution skills.Professional appearance, attitude, and leadership presence.Arabic language skills or additional languages are an advantage.Strong understanding of food safety, hygiene, and quality standards.Ability to manage multiple priorities in a fast-paced retail environment.Knowledge of inventory control, stock management, and loss prevention.Experience with ERP systems, POS systems, and retail management software.Good understanding of inventory management, merchandising, and retail operations.Minimum 5&ndash;8 years of experience in supermarket, hypermarket, premium retail, or FMCG operations.Bachelor's Degree in Business Administration, Retail Management, Commerce, or a related field is preferred.Excellent analytical, organizational, and decision-making abilities.Proven ability to achieve sales targets and operational KPIs.Experience in premium supermarkets, European retail brands, luxury grocery stores, or international retail chains is highly preferred.Minimum 3 years of experience in a Store Manager or Assistant Store Manager role.Strong leadership and people management skills.WORK CONDITIONSRequires standing and walking throughout the store for extended periods.Rotational shifts, weekends, and public holiday work are required based on business needs.Daily use of ERP systems, POS systems, Microsoft Office applications, and operational reporting tools.Responsible for ensuring a safe, compliant, customer-focused, and commercially successful store environment.Frequent coordination with finance, purchasing, warehouse, HR, suppliers, quality assurance, and senior management.May require extended working hours during peak trading periods, promotions, audits, inventory counts, and seasonal campaigns.Full-time position based in Dubai, United Arab Emirates.Supermarket-based leadership role with daily interaction across all operational departments.WHAT WE OFFERCompetitive compensation and benefits package.Professional, supportive, and collaborative work culture.Continuous learning and leadership development opportunities.Exposure to premium European supermarket operations and international retail standards.Opportunity to grow within a dynamic and expanding premium supermarket organization.Pay: AED7,000.00 - AED9,000.00 per monthWork Location: In person

Supermarket Manager

Missan IT Solutions

&middot; Greets guests and presents them with the menu.&middot; Inform guests about the special items for the day and menu changes if any.&middot; Suggest food and beverages to the guest/customers and try to upsell the sales.&middot; Taking food and beverage orders from the guest on the order taking pads/POS system.&middot; Obtaining revenues, issuing bills/receipts, accepting payments, returning the change.&middot; Performing the cleaning tasks as needed or directed by the branch manager/supervisor.&middot; Filling in for absent staff as needed in any of the outlets of Cha Cha Chai&middot; Punch in the order on the POS System and make sure to enter any special requirements made by the customer while ordering the food. (Eg: No Garlic, less spicy etc.)&middot; Communicate with the customers while they are dining inn to get the review of the food, to know if they need some other things to eat or drink or to take away and to assist with the queries.&middot; Observe the guests and ensure their satisfaction with the food and service.&middot; Proactively take the initiatives to improve the customer service, talking to the customers, upselling the sale to achieve the monthly targets.&middot; Taking guest feedback face to face and encouraging guest to share their feedback on our social media platforms (Eg: Instagram, TikTok, Zomato, Facebook, Trip Advisors etc.).&middot; Making Post, Reels, Stories for all the social media platforms along with the support and accommodating other staff.&middot; Supporting the branch and operations manager to upscale the marketing through face to face, social media marketing.&middot; Proactively initiate and suggest your ideas to the branch manager and operations manager to upsell the sales which is cost effective.&middot; Actively use up selling marketing techniques and customer relation to exceed guest expectations and increase revenue.&middot; When assigned by a manager you must take task which is assigned in his presence or absence.&middot; Pamphlet distribution for the company&middot; Daily inventory counting as per the instruction from the manager.&middot; Need to be aware of the coffee and mini mart experience is an advantage.Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per monthApplication Question(s):<ul><li>What is the visa status?(Visit, Freelance, Spouse or own visa)</li><li>Are you okay to work in any location in Dubai?</li><li>Do you have a barista certification?</li><li>Salary expectation</li></ul>Work Location: In person

Waitress/Barista - Own Visa

KEY RESULTS AREASCS Process and Order Management:- The position is accountable to provide the highest standards of customer service in line with Ti sales and customer service processes with the purpose to achieve total customer satisfaction.- Manage the entire customer order process by thoroughly understanding customer requirements and executing order entry in the system within the set timelines conforming to the agreed terms and conditions.- Liaise with internal support departments to optimize service levels so as to fulfil customers&rsquo; expectation in terms of prompt order process, production lead time and delivery etc- Fulfill critical tasks like stocks movement per customer, on time payment receipts with firsthand accountability and escalate deviations to the manager to find timely solutions.Customer Communication and support:- Conduct customer communications with diligence, professionalism and empathy creating a lasting impact with assigned accounts/markets.- Contribute to problem solving and tactical conversations/emails with the customers in case the commitments turned not as informed due to internal or external circumstances.- Teamwork: as a part of the Sales and Customer Services team, collaborate with other CS members and offshore sales team in regard to all matters requiring internal attention and support.Education Qualification: Bachelor&rsquo;s degree in management/commerce/science streams with a helpful mindset and quick learning abilities.Key Skills/ Experience: Minimum 4 years&rsquo; experience in customer interface roles preferably in a technical/commercial products environment&middot;Multilingual English/Arabic speaker with professional writing and speaking skills&middot;Excellent interpersonal and team qualities with ability to collaborate with various levels in the team and outside.Attention to details and eye for numbers with proficiency in Excel program and exposure to data-based analysis systems.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Customer Service Representative

مجموعة الطاير

<div>Job Description: To manage the efficient operations of service for BU while ensuring the highest levels of customer service to deliver quality repair services that exceed customer expectations and maximize workshop profitability</div>
 <div><ul>Responsibilities: Roles &amp; Responsibilities: 
 
Participate in the development of the After Sales strategy by providing input from the perspective of the service function, ensuring that relevant goals and objectives are incorporated. 
Participate, as and when required, in the development of a policies and procedures framework for the Workshop function to effectively meet its objectives and targets, in line with the overall strategy and direction of the Group. 
Review and report to the Area Service Manager of BU After Sales, the effectiveness of such policies and procedures, to identify opportunities for continuous improvement. 
Provide input on the function&rsquo;s budget requirements to the Area Service Manager of BU After Sales, and accordingly control expenses of the Workshop function, ensuring it stays within its operating budget 
Supervise and manage the daily activities in the workshop, allocate work as required and maximize the use of available resources in order to maintain high level of productivity and ensure work carried out in the most efficient and effective manner. 
Coordinate with Autoline staff for any change in the system, report making, shift timing etc. 
Oversee customer reception area and ensure customers are greeted in a friendly and professional manner and their requirements are discussed and confirmed to ensure efficient handling of customers and reduce the number of customer complaints. 
Conduct periodic facility checks and review service jobs to ensure timely and quality work is performed and critical issues/problems are resolved in a timely manner. 
Ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule. 
Support technical staff to ensure maintenance of tools is done on a timely basis to ensure costs of business is kept to minimum without compromising on the safety aspect. 
Supervise the work of mechanics to ensure that the set workshop processes are followed so that the workflow, quality standards, profit, availability of parts and customer satisfaction is maintained. 
Ensure customers are contacted to set-up periodic maintenance reviews of their cars. 
Keep customers fully and regularly informed of changes to costs and expected completion times/dates and ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements. 
Oversee submission of product quality feedback to Principals, check quality of product defect reports and follow up with Principals for resolution of product issues to ensure timely and quality service. 
Develop and maintain profitable relationships with existing suppliers. 
Facilitate periodic audit through Warranty Manager to ensure specify repair order write-up process and correct workshop procedures are followed. 
Implement Health, Safety, and Security policies and procedures at the BU specified by the Group Asset Protection Manager at the Corporate to maintain a safe and secure working environment and ensure best practice guidelines are embedded in everyday operations. 
Coordinate training with the Human Resources function to ensure that the staff is well trained to meet the set workshop service standards. 
Provide leadership and direction to subordinates towards the achievement of goals and objectives. 
Ensure that team members are acquainted with the changing situation and the developments of ATG. 
Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles. 
Prepare performance evaluation and appraisal reports of direct reports to assess subordinates productivity and progress and identify training needs of team members to improve efficiency and ensure conformity with standard procedures and practices. 
 
Qualification &amp; Experience: 
 
 Graduate Degree in engineering (Mechanical/technical) discipline and management qualification 
Previous experience of workshop management experience, with at least 7 years experience in workshop management in auto brands 
Understanding of fleet business (B2B) and End consumer marketing know-how (B2C) 
Strategically and conceptual thinking. 
Should have strong leadership and proven experience in resources planning and deployment. 
Should be able to communicate effectively and have excellent negotiation skills. 
Should have skills in project, quality and strategy management. 
Should be able to participate and facilitate group meetings. 
Should be able to lead and motivate teams. 
<li>
Should be able to plan, organize and prioritize workload, and ensure deadlines are met</li></ul></div>
 <div>Qualifications: .</div>

Service Manager - Freelander, Dubai

Scope Investment

<h2>About the Company</h2> Al Boom Marine is a well-established marine and leisure company in the UAE, offering a wide range of marine products, equipment, water sports, and lifestyle solutions. With a strong focus on quality, customer service, and industry expertise, the company serves both marine enthusiasts and professional customers.<h2> </h2><h2>About the Role</h2> The Sales Associate is responsible for delivering an excellent in-store customer experience while supporting the achievement of sales targets. The role involves understanding customer needs, recommending suitable products, maintaining strong product knowledge, and ensuring the store is presented and operated to high standards. <h2>Job Responsibilities</h2><h3> </h3><h3>1. Customer Service &amp; Sales</h3><ul><li>Greet customers warmly and assist them in identifying their needs and preferences.</li><li>Deliver excellent customer service by providing product information, offering alternatives, and cross-selling or upselling products.</li><li>Maintain in-depth knowledge of the store’s product range, ongoing promotions, and brand initiatives.</li><li>Handle customer inquiries and complaints professionally, escalating when necessary.</li><li>Achieve and exceed individual and store-level sales targets (KPIs) on a daily, weekly, and monthly basis.</li></ul><h3> </h3><h3>2. Store Operations</h3> <ul><li>Ensure merchandise is displayed and replenished in accordance with visual merchandising standards.</li><li>Maintain cleanliness, organization, and overall appearance of the store and fitting rooms.</li><li>Follow stock management processes, including receiving, price tagging, and storing products.</li><li>Assist in periodic stock takes, inventory audits, and reporting of discrepancies.</li></ul><h3> </h3><h3>3. Cash Handling</h3> <ul><li>Operate the POS (Point of Sale) system efficiently.</li><li>Accurately process customer transactions, returns, and exchanges.</li><li>Handle cash and card transactions in compliance with company policies and procedures.</li></ul><h3> </h3><h3>4. Team Collaboration</h3> <ul><li>Proactively engage in team meetings, sales huddles, and product knowledge sessions to stay aligned with store goals and initiatives.</li><li>Communicate operational challenges, customer feedback, or product-related issues promptly to the Store Manager to support continuous improvement and customer satisfaction.</li></ul><h2> </h2><h2>Job Requirements</h2> <ul><li>Previous experience in retail sales or customer service, preferably in a premium retail, marine, sports, or lifestyle environment.</li><li>Strong communication, interpersonal, and customer service skills.</li><li>Confident and proactive approach to selling and achieving sales targets.</li><li>Good product-learning ability and willingness to develop knowledge of marine and leisure products.</li><li>Ability to identify customer needs and recommend appropriate products or alternatives.</li><li>Basic knowledge of POS systems, cash handling, and retail store operations.</li><li>Good organizational skills with strong attention to detail.</li><li>Ability to work effectively as part of a team in a fast-paced retail environment.</li><li>Flexible to work weekends, public holidays, and varied shifts when required.</li><li>Fluency in English; additional languages, particularly Arabic or Russian, would be an advantage.</li></ul>

Sales Associate - Retail

neo immigration consultants - fzco

Sales Manager / General Manager &ndash; Furniture Manufacturing | Joinery | Interior Fit-OutAbout the RoleWe are seeking an experienced and results-driven Sales Manager / General Manager to lead our sales and business development operations within the Furniture Manufacturing, Joinery, and Interior Fit-Out industry.The ideal candidate will have a proven track record of driving business growth, developing strategic client relationships, managing high-value projects, and achieving ambitious sales targets within the UAE market.Key Responsibilities<ul><li>Develop and execute strategic sales and business development plans to achieve company objectives.</li><li>Identify and secure new business opportunities within the residential, commercial, hospitality, retail, and corporate sectors.</li><li>Build and maintain strong relationships with architects, interior designers, consultants, developers, contractors, and key decision-makers.</li><li>Manage the complete sales cycle, including lead generation, client meetings, presentations, proposal preparation, negotiations, and contract closure.</li><li>Collaborate with estimation, design, production, procurement, and project teams to ensure smooth project execution and client satisfaction.</li><li>Monitor market trends, competitor activities, and emerging business opportunities.</li><li>Prepare sales forecasts, business reports, and pipeline updates for senior management.</li><li>Lead, mentor, and motivate the sales team to achieve individual and team performance targets.</li><li>Ensure exceptional customer service throughout the project lifecycle, from initial inquiry to project handover.</li><li>Represent the company at networking events, exhibitions, and industry meetings to strengthen brand presence.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Sales, Marketing, or a related field.</li><li>Minimum 5 years of UAE experience in a Sales Manager, Business Development Manager, or General Manager role within Furniture Manufacturing, Joinery, Interior Fit-Out, or Building Materials.</li><li>Proven track record of consistently achieving or exceeding sales targets.</li><li>Strong network with architects, consultants, developers, contractors, and interior design firms across the UAE.</li><li>Excellent leadership, communication, presentation, negotiation, and relationship management skills.</li><li>Strong commercial awareness and strategic business development expertise.</li><li>Proficiency in Microsoft Office; experience with CRM and ERP systems is an advantage.</li><li>Valid UAE Driving License is mandatory.</li></ul>Preferred Skills<ul><li>Strong understanding of furniture manufacturing processes, joinery works, and interior fit-out projects.</li><li>Ability to manage multiple high-value client accounts and business opportunities.</li><li>Excellent problem-solving, decision-making, and team leadership skills.</li><li>Strong analytical, forecasting, and reporting capabilities.</li><li>Ability to work under pressure and achieve challenging business targets.</li></ul>Benefits<ul><li>Competitive benefits package.</li><li>Career growth and leadership opportunities.</li><li>Dynamic and collaborative work environment.</li><li>Opportunity to work on premium residential, commercial, hospitality, and corporate projects across the UAE.</li></ul>If you are a highly motivated sales leader with extensive UAE experience in furniture manufacturing, joinery, or interior fit-out, we invite you to apply and become part of our growing team.Pay: AED17,000.00 - AED18,000.00 per monthApplication Question(s):<ul><li>Do you have at least 5 years of UAE experience in sales leadership within furniture manufacturing, joinery, or interior fit-out? Please describe the projects and products you've handled.</li><li>What types of clients have you worked with, and do you have an existing network of architects, consultants, developers, contractors, or interior designers in the UAE?</li><li>What was your annual or monthly sales target in your previous role, and what percentage of that target did you achieve?</li><li>Have you led a sales team and managed the complete sales cycle&mdash;from business development and client acquisition to negotiation, contract signing, and project handover?</li></ul>Work Location: In person

Sales Manager & GM (Furniture Manufacturing , Joinery & Interior Fitout)

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