front desk receptionist Jobs in Abu Dhabi

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customer service advisor

AL ZAABI GROUP

<p>Customer Service Advisor &ndash; Automotive (Arabic Speaker)</p><p>We are looking for a <b>Customer Service Advisor</b> for our automotive division.</p><p>Requirements:</p><ul><li>Arabic Speaker (Mandatory)</li><li>Freshers in UAE can also apply (PREVIOUS HOME COUNTRY EXP IN AUTOMOTIVE - MANDATORY</li><li>Good communication skills in both Arabic &amp; English</li><li>Customer-oriented and presentable personality</li><li>Basic knowledge or interest in automotive industry is an advantage</li><li>Ability to handle customer inquiries, appointments, and follow-ups professionally</li><li>Good coordination and interpersonal skills</li></ul><p>Responsibilities:</p><ul><li>Handle customer interactions and service inquiries</li><li>Coordinate with service advisors and workshop team</li><li>Follow up with customers regarding appointments and updates</li><li>Maintain professional customer experience and relationship</li><li>Support front desk and customer coordination activities</li></ul><p>Pay: AED3,500.00 - AED4,500.00 per month</p><p>Work Location: In person</p>

Customer Service Advisor_Automotive

Concentrix

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   Job Title:
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 Customer Service Advisor - Arabic and English Speaker - Insurance sector
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   Job Description:
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 Join Concentrix Team today!
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   Job Description
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 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
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 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
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 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
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   Career Growth And Personal Development:
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 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
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 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
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   What You Will Do In This Role:
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  As a Customer Service Representative, you will:
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   Review customer requests and expectations and respond to them according to their needs and situations
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   Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
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   Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
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   Champion better brand experiences for our customers and clients
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   Your qualifications:
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 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
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   Concentrix Is a Great Match If You:
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   Bachelor's degree or diploma in any related field
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   Are proficient or bilingual in Arabic and English
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   Are proactive, self-motivated, and solution-oriented
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   Can work rotating and weekend shifts
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 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>


Customer Service Advisor - Arabic and English Speaker - Insurance sector

MTM Group

<p>Job Title</p><p>Service Advisor</p><p>Job Summary</p><p>We are seeking a motivated and customer-focused Mechanical Engineering graduate to join our automotive aftersales team as a Service Advisor. The candidate will act as the liaison between customers and the workshop, ensuring smooth service operations, excellent customer satisfaction, and timely vehicle repairs.</p><p>Key Responsibilities</p><ul><li>Welcome customers and understand vehicle service concerns.</li><li>Prepare repair orders/job cards accurately.</li><li>Coordinate with workshop technicians regarding vehicle repairs and maintenance.</li><li>Explain service recommendations, repair processes, and estimated costs to customers.</li><li>Follow up on vehicle repair status and update customers regularly.</li><li>Support service team in maintaining high customer satisfaction standards.</li><li>Assist in preparing quotations, invoices, and service documentation.</li><li>Promote preventive maintenance and additional service offerings.</li><li>Ensure proper documentation within the Dealer Management System (DMS).</li><li>Follow company policies, safety standards, and manufacturer procedures.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s Degree in Mechanical Engineering or Automotive Engineering.</li><li>With 1-2 year of experience preferred.</li><li>Strong interest in the automotive industry and customer service.</li><li>Basic understanding of automotive systems and vehicle maintenance.</li><li>Proficient in Microsoft Office applications.</li></ul><p>Pay: From AED6,000.00 per month</p><p>Work Location: In person</p>

Service Advisor

Al-Futtaim

<div><p><b>Overview Of The Role:</b></p><br>
<p>
The Service Advisor is responsible for managing customer interactions at the Bodyshop, ensuring a high level of service quality and customer satisfaction. This involves preparing service estimates, advising customers on necessary vehicle repairs, and coordinating with technicians to perform the work. The role focuses on maintaining compliance with company policies and health and safety standards, fostering customer retention, and achieving profitability. Success in this role requires technical knowledge, excellent communication skills, and the ability to work as part of a team while adhering to established procedures and standards.</p><p><br>
<b>
What You Will Do:</b></p><br>
<ul>
<li>Ensure courteous and professional handling of customers during visits to the Bodyshop.</li>
<li>Prepare estimates to ensure customer retention and profitability.</li>
<li>Execute assigned jobs according to established work standards, specifications, and required time.</li>
<li>Maintain the discipline of the service establishment, ensuring a safe and clean reception area.</li>
<li>Keep up with new technology, work procedures, time standards, and relevant technical know-how.</li>
<li>Meet and greet customers as per ALAC Standards, advising on necessary repairs and maintenance.</li>
<li>Provide cost estimates and explain terms and conditions of repairs to customers.</li>
<li>Prepare work orders and assign technicians to perform vehicle body repairs.</li>
<li>Maintain electronic and/or paper records of completed service work.</li>
<li>Inspect work completed by technicians before delivering the vehicle to the customer.</li>
<li>Explain work completed, suggest future maintenance, and provide billing statements to customers.</li>
<li>Perform other tasks as assigned by immediate superior or manager.</li>
<li>Contribute to team effort by accomplishing related results as needed.</li>
<li>Comply with the ALAC Quality Management System and participate in organizational improvement activities.</li>
<li>Ensure all work is carried out safely, not endangering self or others, and complies with company health and safety standards.</li></ul><p><br>
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<b>Required Skills To Be Successful:</b></p><br>
<ul>
<li>Strong communication and analytical skills.</li>
<li>Proficiency in reading, writing, and speaking English fluently.</li>
<li>Knowledge of body parts and mechanical components related to repair.</li>
<li>Understanding of service standards and adherence to safety regulations.</li></ul><br>
<p><br>
<b>What Qualifies You For The Role:</b></p><br>
<ul>
<li>Diploma or High School.</li>
<li>3 of experience in Customer Service Role</li>
<li>Fluent in English with strong communication and analytical skills.</li>
<li>Knowledge of body parts, general mechanical components, and car repair will be an advantage</li></ul></div><p></p>

UAEN National Service Advisor

bankfab

<div><div>Job Description</div>
<div> <h1 class="jobSectionHeader"><b>Job title
</b></h1><p>Senior Officer, Customer Service
</p><p><b>LOCATION &amp; WORK ARRANGEMENT
 </b></p><p>&bull; Abu Dhabi &bull; Onsite
</p><p><b>JOB SUMMARY / INTRODUCTION </b>&bull;
</p><h6 class="jobSectionHeader"><b>Meet and Greet NHL Customers, Provide extensive customer services to NHL customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.<br>
</b></h6><p></p><div><b>KEY RESPONSIBILITIES
</b></div><p>Generic Accountability
</p><ul><li><p>Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
</p></li><li><p>Ensure processing error free transactions in a timely manner.
</p></li><li><p>Encourage the customer to use the digital platforms (NHL App) to improve the service efficiency/experience and educate the customer how to use the APP
</p></li><li><p>Receive and process the customer requests within the predefined timelines.
</p></li><li><p>Generate leads/referrals from NHL walk-in customers and route to Islamic branches.
</p></li><li><p>Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.
</p></li><li><p>Up to date product knowledge and processes with respect to NHL.
</p></li><li><p>Customer needs to be served within the predefined average service time frame 10min<br>
</p></li></ul><p></p><ul><li>Agree on assigned targets with the Branch manager / Assistant Manager.
</li><li><p>Engage with the customers who are waiting for their turn and treat the customers in professional manner
</p></li><li><p>Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per FAB guidelines and defined SOP&rsquo;s.
</p></li><li><p>Accept customer requests such as Account Opening, all type of Account Maintenance and File Completion.
</p></li><li><p>Ensure customer satisfaction level is maintained.
</p></li><li><p>Ensure to verify all documents and customer&rsquo;s signatures.<br>
</p></li></ul><p></p><div><b>REQUIREMENTS / QUALIFICATIONS
</b></div><p>Minimum Qualification
</p><ul><li><p>Bachelor&rsquo;s degree in Accounting or related discipline.
</p></li><li><p>Minimum Experience
</p></li><li><p>5 years&rsquo; relevant experience in the banking sector. Familiarity with bank products and related policies and procedures
</p></li></ul><p><b>ABOUT US </b>&bull;
</p><p>FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.
</p><p>We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.</p></div></div>
<br><div><div>Responsibilities</div></div><div></div>
<br><div><div>Qualifications</div></div><div></div>
<br><div><div>About Us</div>
<div><div><b>About Us:<br>
</b></div><div></div><br>
<div>First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br>
</div><div></div><br>
<div><b>Life at FAB:<br>
</b></div><div></div><br>
<div>Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to &quot;Grow Stronger.&quot; We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br>
</div><div></div><br>
<div><b>Career Development:<br>
</b></div><div></div><br>
<div>FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br>
</div><div></div><br>
<div><b>Our Values:<br>
</b></div><div></div><br>
<div>At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br>
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<div>Join our team and be part of a journey to shape the future of banking.</div></div></div><div></div>

Senior Officer, Customer Service

Bybit

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  <strong>
   Bybit Introduction：
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  Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.
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  Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.
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  As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.
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  <strong>
   Please note that the ability to read and type in both Arabic and English is a must!
  </strong>
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  <strong>
   <u>
    Job Description:
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 <ul>
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   Assist clients on all inquiries via live chat or email.
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   Ensure efficient and excellent customer service experience provided.
  </li>
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   Be well equipped with the Company's platform/product including keeping abreast of general market conditions.
  </li>
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   Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients.
  </li>
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   Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management.
  </li>
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   Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
  </li>
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   Continuously seek improvement to enhance team&rsquo;s performance and work efficiency including overall work process.
  </li>
 </ul>
 <p>
  <br/>
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 <p>
  <strong>
   <u>
    Requirement:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity.
  </li>
  <li>
   Minimum diploma in business administration or business management with keen and sharp eye for numbers.
  </li>
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   Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email).
  </li>
  <li>
   Advantageous for candidates with experience working in financial institutions, fintech.
  </li>
  <li>
   Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
  </li>
  <li>
   Proficient in
   <strong>
    English &amp; Arabic
   </strong>
   in communication and writing in order to liaise with dedicated market counterparts.
  </li>
  <li>
   Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms.
  </li>
  <li>
   Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance.
  </li>
  <li>
   Able to perform 5 days' shift work including weekends &amp; Public Holidays (8am-5pm /4pm-1am /12am-9am).
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Specialist (Emirati)

CHANEL

<div>
 <strong>
  CONTEXT &amp; ENVIRONMENT:
  <br/>
  <br/>
 </strong>
 As Fashion Advisor, you will be part of the sales team within our boutique in Abu Dhabi (RTW, shoes, accessories, handbags, small leather goods, watches and fine jewellery) and will contribute to the development of sales by offering our clients the ultimate client experience.
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 <strong>
  KEY PARTNERS:
  <br/>
  <br/>
 </strong>
 Reporting to the
 <em>
  Sales Manager
 </em>
 , the Fashion Advisor has several key partners:
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 <ul>
  <li>
   Internally: wider fashion retail and office teams
  </li>
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   Externally: our clients
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  </li>
 </ul>
 <strong>
  IN THIS METIER, WE ARE ENERGISED BY:
  <br/>
  <br/>
 </strong>
 <strong>
  Client experience:
  <br/>
  <br/>
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 </strong>
 <ul>
  <li>
   Create a luxurious experience for every customer entering our boutique in line with Chanel&rsquo;s exceptional services.
  </li>
  <li>
   Ensure clients are welcomed in the required manner in order to create strong relationships and encourage brand loyalty.
  </li>
  <li>
   Ensure that sales and procedures are followed accurately.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
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  Deliver the Chanel relational promise:
  <br/>
  <br/>
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 </strong>
 <ul>
  <li>
   Support the creation by proposing the Chanel full allure and offering the best of the brand to every client, putting Chanel product at the heart of the client experience.
  </li>
  <li>
   Build client relationships based on Chanel core value.
  </li>
  <li>
   Immerse clients in a transformative experience that reflects the style of Chanel.
  </li>
  <li>
   Contribute to make our aftersales application tangible and engage clients beyond product experience.
  </li>
  <li>
   Embrace the Chanel sustainability core values and fashion posture.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Boutique organization:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure that all grooming standards are in line with Chanel image as outlined in the Chanel guidelines.
  </li>
  <li>
   Understand and maintain all boutique areas according to current merchandising guidelines.
  </li>
  <li>
   Be aware about stock levels, participate regularly in inventory management including cycle counts and re-stocking.
  </li>
  <li>
   Work effectively and efficiently with colleagues and management in line with the Chanel values of communication, agility/growth mindset and team spirit/collaboration.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KEY COMPETENCIES &amp; REQUIREMENTS:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You have 3 to 5 years&rsquo; sales experience in a Fashion Retail environment.
  </li>
  <li>
   Good understanding of the UAE market and its clients.
  </li>
  <li>
   Enthusiasm for fashion and dedication to service excellency.
  </li>
  <li>
   Strong interpersonal, communication and styling skills.
  </li>
  <li>
   Russian language is a must.
  </li>
 </ul>
</div>


Fashion Advisor - Abu Dhabi

Explore 608+ Customer service advisor in Abu Dhabi this June. Find roles across top companies and apply now to boost your career.