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customer service analyst - branch Jobs in Abu Dhabi

customer service analyst - branch

senior business analyst Jobs in Abu Dhabi

senior business analyst

customer service analyst branch

Citi

<div>
 The Customer Service Analyst is responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Design and analyze moderately complex reports to satisfy management requirements
 </li>
 <li>
 Write specifications for new report programs, spreadsheets and other devices to produce reports
 </li>
 <li>
 Develop and prepare reports and records relating to a particular project
 </li>
 <li>
 Prepare and analyze Management Information System reports to ensure control measurements are met, identify and escalate discrepancies to management, and participate in implementing corrective actions.
 </li>
 <li>
 Provide basic assistance within a specific section of the company's customer service function
 </li>
 <li>
 Develop and maintain working knowledge of industry practices and standards
 </li>
 <li>
 Recommend appropriate actions to resolve identified problems, as needed
 </li>
 <li>
 Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 3+ years of experience in a related role
 </li>
 <li>
 Basic level of experience in a related role (combination of education/experience)
 </li>
 <li>
 Ability to exchange information in a clear and concise way
 </li>
 <li>
 Effective verbal and written communication skills
 </li>
 <li>
 Demonstrated ability to remain unbiased in a diverse working environment
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/University degree or equivalent experience
 
 
 </li>
 </ul>
 This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
 
 
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Customer Service
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Service
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Customer Service Analyst - Branch

<div>The Customer Service Analyst is responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines. 
 
Responsibilities:<ul><li>
Design and analyze moderately complex reports to satisfy management requirements</li><li>
Write specifications for new report programs, spreadsheets and other devices to produce reports</li><li>
Develop and prepare reports and records relating to a particular project</li><li>
Prepare and analyze Management Information System reports to ensure control measurements are met, identify and escalate discrepancies to management, and participate in implementing corrective actions.</li><li>
Provide basic assistance within a specific section of the company's customer service function</li><li>
Develop and maintain working knowledge of industry practices and standards</li><li>
Recommend appropriate actions to resolve identified problems, as needed</li><li>
Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
3+ years of experience in a related role</li><li>
Basic level of experience in a related role (combination of education/experience)</li><li>
Ability to exchange information in a clear and concise way</li><li>
Effective verbal and written communication skills</li><li>
Demonstrated ability to remain unbiased in a diverse working environment</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Customer Service
-
Job Family:
Service
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

First Abu Dhabi Bank (FAB)

<div>
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Transaction Processing &amp; Operational Accuracy
 
 
 
 
 <ul>
 <li>
 Process cash withdrawals and deposits in local and foreign currencies, cheque deposits, inter-account transfers, and vault/main safe transactions.
 </li>
 <li>
 Perform end-of-day reconciliation of teller cash and valuables.
 </li>
 <li>
 Manage transactions related to manager&rsquo;s cheques, demand drafts, telegraphic transfers, IPO processing, clearing, and returned items in line with FAB procedures.
 </li>
 <li>
 Ensure correctness of cash requested and received from the vault, including accurate posting in the system.
 </li>
 <li>
 Maintain 100% accuracy in teller transactions to meet teller-specific RFT standards.
 </li>
 </ul>
 
 
 
 
 
 
 Service Excellence &amp; KPI Support
 
 
 
 
 <ul>
 <li>
 Contribute to achieving branch service KPIs, including:
 </li>
 <li>
 NPS through friendly, professional, and efficient teller service.
 </li>
 <li>
 Right First Time (RFT) in teller transactions &mdash; ensuring error-free processing to avoid reversals or corrections.
 </li>
 <li>
 Service Request (SR) turnaround times for teller-related requests in line with SLA.
 </li>
 <li>
 Complaint resolution timelines for teller-related issues, escalating where necessary.
 </li>
 <li>
 Mystery Shopping performance by adhering to FAB service standards.
 </li>
 <li>
 Promote FAB&rsquo;s digital channels (ATM, CDM, mobile, and online banking) to customers and assist with onboarding to these services.
 </li>
 </ul>
 
 
 
 
 
 
 Compliance &amp; Risk Control
 
 
 
 
 <ul>
 <li>
 Ensure teller operations comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements.
 </li>
 <li>
 Report suspicious transactions to the Teller Supervisor or Branch Manager in line with fraud prevention procedures.
 </li>
 <li>
 Safeguard customer information and adhere to FAB&rsquo;s Information Security Policy, including clear desk practices.
 </li>
 <li>
 Participate in mandatory compliance and operational training.
 </li>
 </ul>
 
 
 
 
 
 
 Customer Engagement &amp; Sales Support
 
 
 
 
 <ul>
 <li>
 Identify customer needs during transactions and refer them to appropriate branch staff for product discussions.
 </li>
 <li>
 Generate leads for branch sales teams through referral of potential product opportunities.
 </li>
 <li>
 Encourage customers to migrate to higher-value programs and services.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Operational Administration
 
 
 
 
 <ul>
 <li>
 Complete all assigned reports and documentation accurately and on time.
 </li>
 <li>
 Assist with surprise cash counts and vault audits as required.
 </li>
 <li>
 Support the Teller Supervisor in maintaining cash limits and exchange positions.
 </li>
 </ul>
 <ul>
 <li>
 Operates in a high-volume, accuracy-critical environment where transaction speed, security, and customer satisfaction are equally important.
 </li>
 <li>
 Plays a critical role in the branch&rsquo;s front-line service delivery and teller-related KPI performance.
 </li>
 <li>
 Operates within FAB policies, governance frameworks, and regulatory requirements.
 </li>
 <li>
 Authorised to process teller transactions within approved limits.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Minimum Qualification
 
 
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 </ul>
 
 
 Minimum Experience
 
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; banking experience in teller or cashier roles.
 </li>
 </ul>
 
 Strong understanding of cash handling, teller operations, and regulatory requirements.
 
 
 
</div>

Teller

Warehouse gym

Job descriptionCompany OverviewThe Warehouse Gym is the UAE's fastest-growing gym chain, boasting 11 unique locations with plans for expansion. Celebrated for its street art, design, music, and community, we offer thousands of weekly classes, industry-leading equipment, and world-class trainers. Our aim is to revolutionise wellness journeys, making us more than just a gym, but a lifestyle destination.Job OverviewWe are seeking a dedicated and experienced Gym Branch Manager to oversee our dynamic location in Dubai. This senior-level, full-time position offers an exciting opportunity to lead a talented team and manage branch operations with a focus on enhancing customer experiences and achieving membership growth.Roles and Responsibilities<ul><li>Oversee all aspects of the fitness facility's operations, including staff management, member engagement, revenue generation, and facility maintenance.</li><li>Manage day-to-day operations of the gym branch, ensuring a clean, safe, and organized facility environment.</li><li>Provide ongoing coaching, performance feedback, and professional development opportunities to ensure a high-performing team.</li><li>Foster a positive and inclusive work environment that promotes teamwork, accountability, and exceptional customer service.</li><li>Develop and implement strategies to enhance member engagement, satisfaction, and retention.</li><li>Build strong relationships with members through personalized interactions.</li><li>Address member inquiries, concerns, and feedback in a timely and professional manner, ensuring a positive experience for all members.</li><li>Develop and execute sales and marketing initiatives to drive membership sales and personal training sessions.</li><li>Set and achieve revenue targets, monitor key performance indicators, and implement strategies to maximize revenue and profitability.</li><li>Analyze market trends, competitor activities, and member feedback to identify opportunities for revenue growth and business expansion.</li><li>Ensure the cleanliness, safety, and functionality of the fitness facility and equipment.</li><li>Develop and implement maintenance schedules, protocols, and procedures to prevent downtime and ensure optimal performance.</li><li>Coordinate with every Department Heads with any issues and concerns to ensure smooth flow of the operations.</li><li>Ensure compliance with health and safety regulations, industry standards, and company policies.</li><li>Monitor expenses, control costs, and manage financial resources effectively to achieve budgetary goals.</li><li>Identify opportunities for cost savings, revenue enhancement, and operational efficiencies.</li></ul>Qualifications and Skills<ul><li>Proven experience in branch operations management within the fitness industry, with a track record of meeting or exceeding performance targets.</li><li>Demonstrated expertise in team leadership with the ability to motivate and manage a diverse group of fitness professionals and support staff effectively.</li><li>Strong understanding of industry regulations to ensure compliance with all necessary legal and safety standards.</li><li>Exceptional customer experience skills to foster a welcoming and supportive environment for all gym members.</li><li>Proficiency in membership retention strategies, with a focus on maintaining high levels of customer satisfaction and loyalty.</li><li>Advanced skills in staff training to ensure continuous improvement and professional development of team members.</li><li>Ability to conceive and execute strategic sales initiatives to drive membership growth and enhance revenue streams.</li><li>Familiarity with CRM systems to streamline operations, track member engagement, and enhance service delivery.</li></ul>Job Type: Full-timePay: From AED10,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in gym or fitness center management?</li><li>what's your current visa status?</li><li>What's your Notice period?</li></ul>

Gym Branch Manager

Ides Canada Inc.

Position OverviewThe Service Manager will play an essential role in the day-to-day technical and client-facing operations of our Scentroid Middle East operations. This role combines leadership, fieldwork, sales support, and technical service delivery across the region. As a cornerstone of the customer experience, the Service Manager will lead technician coordination, conduct site visits, support laboratory functions, and act as a liaison between clients and internal teams.This position is ideal for a dynamic professional with strong technical acumen, a customer focused mindset, and the ability to manage multiple responsibilities in a fast-paced, high-growth environment.Key Responsibilities1. Technical Service Management<ul><li>Perform on-site installations, calibrations, maintenance, and troubleshooting of Scentroid&rsquo;s air quality and odor monitoring systems.</li><li>Manage fieldwork logistics, ensuring high service quality and compliance with EN13725 and other applicable standards.</li><li>Provide technical reports and documentation following field service activities.</li></ul>2. Workforce Coordination<ul><li>Organize and assign tasks to the technician team (2&ndash;4 technicians depending on phase).</li><li>Plan resources effectively to meet customer commitments and optimize service efficiency.</li><li>Ensure technicians receive regular training and stay current with Scentroid protocols and technologies.</li></ul>3. Sales and Client Engagement<ul><li>Support the sales team during customer consultations, providing technical insights and solution recommendations.</li><li>Attend customer meetings and site assessments with the Branch Manager or Sales Representatives.</li><li>Provide pre-sales technical input and help configure solutions tailored to client needs.</li></ul>4. Laboratory Support<ul><li>Supervise or assist with the operations of the EN13725-certified odor laboratory, including sample preparation and instrument validation.</li><li>Collaborate with Scentroid Canada&rsquo;s Remote Odor Consultant for specialized odor analysis.</li><li>Uphold quality assurance processes and ensure lab work complies with international standards.</li></ul>5. Training and Knowledge Transfer<ul><li>Train clients and distributors on equipment usage, maintenance, and software platforms such as SIMS3.</li><li>Conduct workshops or assist in delivering certified training programs to municipalities and regulators.</li></ul>6. Continuous Improvement and Reporting<ul><li>Monitor service KPIs, such as client satisfaction, service turnaround time, and first-time fix rate.</li><li>Identify process improvements and recommend new tools or workflows.</li><li>Submit service and performance reports to the Branch Manager on a monthly basis.</li></ul>Key QualificationsEducation<ul><li>Bachelor&rsquo;s degree in Environmental Science, Mechanical Engineering, Instrumentation, or related technical field.</li></ul>Experience<ul><li>Minimum 5 years of experience in environmental services, field instrumentation, or industrial monitoring.</li><li>At least 2 years in a team leadership or service coordination role.</li><li>Experience with air quality or odor monitoring systems is a strong advantage.</li></ul>Skills<ul><li>Strong technical knowledge of environmental monitoring equipment.</li><li>Excellent organizational and leadership capabilities.</li><li>Outstanding communication and customer service skills.</li><li>Proficiency with software-based monitoring platforms and Microsoft Office tools.</li><li>Working knowledge of EN13725 or ISO/IEC 17025 is preferred.</li></ul>Desirable Traits<ul><li>Multilingual ability (Arabic and English preferred).</li><li>Familiarity with GCC regulatory frameworks for environmental compliance.</li><li>Experience working in joint ventures or start-up environments in the Middle East.</li></ul>Compensation<ul><li>Competitive salary commensurate with experience.</li><li>Annual performance-based bonus.</li><li>Health insurance and travel allowances.</li><li>Opportunities for international training and professional development.</li></ul>Why Join Scentroid Middle East?Be part of a transformative venture at the forefront of environmental innovation. As Service Manager, you will contribute to regulatory advancement, sustainable practices, and regional leadership in odor and air quality solutions. Join a team driven by science, service, and sustainability.Salary is posted with the position.Job Types: Full-time, PermanentPay: AED8,000.00 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>

Field Service Engineer

HIRES IMG HUMAN RESOURCES CONSULTANCY - L.L.C - S.P.C

Job Title: Area Manager (With Catering Experience)Job Summary: The Area Manager is responsible for overseeing and managing the operations of multiple branches or locations within a designated area. This role ensures consistent service quality, operational efficiency, and compliance with company policies across all sites. The Area Manager leads, supports, and motivates location managers and staff, driving sales performance, profitability, and customer satisfaction while aligning with the organization&rsquo;s strategic objectives.Key Responsibilities:<ul><li>Supervise and support multiple branches/locations, ensuring smooth daily operations and adherence to company standards.</li><li>Develop and implement operational strategies to improve efficiency, productivity, and service delivery.</li><li>Monitor financial performance, budgets, and KPIs to achieve profitability targets across the area.</li><li>Recruit, train, and mentor branch managers and staff, fostering a culture of teamwork, accountability, and excellence.</li><li>Conduct regular site visits, audits, and performance reviews to ensure compliance with company policies, procedures, and quality standards.</li><li>Analyze market trends and customer feedback to identify growth opportunities and areas for improvement.</li><li>Collaborate with senior management to implement business strategies and achieve organizational goals.</li><li>Handle escalated customer concerns and resolve operational issues promptly.</li><li>Ensure adherence to health, safety, and regulatory requirements across all locations.</li><li>Prepare and present regular reports on area performance, challenges, and recommendations to senior management.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>Proven experience as an Area Manager, Regional Manager, or in a multi-site leadership role.</li><li>Strong leadership and people management skills with the ability to build high-performing teams.</li><li>Excellent communication, decision-making, and problem-solving abilities.</li><li>Strong financial acumen with experience in budgeting, forecasting, and performance analysis.</li><li>Ability to travel frequently and manage multiple priorities effectively.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED8,000.00 per month

Area Manager

Ain Alyamama firefighting Safety equipment instalation LLC

Job Title: AccountantLocation: Abu Dhabi, UAE Company: Team Safety ConsultantsJob PurposeThe Accountant will be responsible for managing the day-to-day financial operations of Team Safety Consultants &ndash; Abu Dhabi branch, ensuring accuracy in accounting records, compliance with UAE tax laws (FTA VAT and Corporate Tax), and maintaining financial controls using Zoho Books. This role requires strong UAE-based experience, in-depth knowledge of local regulations, and the ability to work independently in a dynamic, service-oriented business.Key ResponsibilitiesFinancial Accounting &amp; Reporting<ul><li>Manage and oversee daily accounting operations using Zoho Books.</li><li>Prepare monthly, quarterly, and annual financial reports.</li><li>Maintain general ledger, journal entries, reconciliations, and closing activities.</li><li>Monitor cash flow, accounts receivable/payable, and banking transactions.</li></ul>Tax Compliance (FTA &ndash; VAT &amp; Corporate Tax)<ul><li>Ensure timely and accurate VAT filings in compliance with UAE FTA regulations.</li><li>Manage Corporate Tax documentation, registration, and compliance.</li><li>Stay updated with UAE tax law changes and implement necessary updates.</li></ul>Audit &amp; Internal Controls<ul><li>Coordinate with internal and external auditors during audits.</li><li>Ensure documentation and adherence to internal financial controls and policies.</li><li>Identify financial risks and recommend process improvements.</li></ul>Inventory &amp; Asset Management<ul><li>Track and reconcile inventory and fixed assets.</li><li>Work closely with warehouse/logistics to maintain accurate stock records.</li></ul>Coordination &amp; Support<ul><li>Collaborate with Sales, Service, and Procurement teams for accurate billing and cost allocation.</li><li>Provide financial data and analysis to management for decision-making.</li><li>Support and guide junior accounting staff when required.</li></ul>Key Requirements<ul><li>Education: Bachelor&rsquo;s degree in Accounting, Finance, or related field; CPA/CA/ACCA preferred.</li><li>Experience: Minimum 3&ndash;5 years of accounting experience in the UAE, preferably in the service or equipment industry.</li><li>Software: Hands-on experience with Zoho Books is mandatory.</li><li>Regulatory Knowledge: Strong understanding of UAE tax laws (VAT &amp; Corporate Tax) and FTA compliance.</li></ul>Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>High attention to detail and accuracy.</li><li>Excellent organizational and time-management skills.</li><li>Proficiency in MS Excel and reporting.</li><li>Ability to work independently and in a team.</li></ul>Preferred:<ul><li>Experience in service-based or technical equipment industries.</li><li>Knowledge of WPS and payroll processes as per UAE Labour Law.</li><li>Familiarity with ISO or safety compliance standards.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary based on experience.</li><li>UAE visa and medical insurance.</li><li>Annual leave and benefits as per UAE Labour Law.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have at least 3 years of accounting experience in the UAE, specifically handling VAT and Corporate Tax compliance?</li><li>Have you worked hands-on with Zoho Books for managing accounting operations (not just exposure, but actual usage)?</li><li>Are you currently based in Abu Dhabi or willing to relocate and work from our Abu Dhabi branch?</li></ul>

Accountant

Explore 1038+ Customer service analyst branch in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.

1038 customer service analyst branch jobs IN Abu Dhabi

Customer Service Analyst - Branch

Customer Service Analyst - Branch

Teller

Gym Branch Manager

Field Service Engineer

Area Manager

Accountant