assistant/associate professor banking and financial technology

executive assistant

customer success engineer

assistant/associate professor banking and financial technology Jobs in Doha

dental assistant

production assistant

customer service assistant

Commercial Bank

<div>
 
 Job Summary
 
 
 
 The BSA will assist branch walk-in customers in fulfilling service requests to deliver day-to-day customer facing activities within branch for existing and or new customers, in order to provide high quality of customer service.
 
 
 Responsible for migrating customers to digital channels &amp; enhancing the client experience, and business referrals
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 Customer Assistance
 
 
 
 <ul>
 <li>
 Customer oriented and service oriented.
 </li>
 <li>
 To proactively manage the traffic in busy branches and assist in reducing wait times.
 </li>
 <li>
 Execute bank initiative by promoting and educating customer to use alternative banking channels (in order to drive profitability and optimization of services.
 </li>
 <li>
 Referring new business opportunities to branch CSAs.
 </li>
 <li>
 Accept and process customer requests and forward to branch officers for onward processing.
 </li>
 <li>
 Assist other staff and other duties entrusted by the superiors.
 </li>
 <li>
 Ensure compliance with Operating procedures/policies.
 </li>
 <li>
 Ensure that the banks literature displays and branding in the branch meet bank criteria.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 
 Branch Process Facilitation
 
 
 
 <ul>
 <li>
 Assist customer in fulfilling customer requests and follow internal SOPs/guidelines, while processing.
 </li>
 <li>
 Follow up and monitor status of customer applications to ensure they are within agreed service delivery standard
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account &lsquo;international leading practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 
 
 </li>
 </ul>
 
 Policies, Systems, Processes &amp; Procedures
 
 
 
 <ul>
 <li>
 Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 
 
 </li>
 </ul>
 
 Statements and Reports
 
 
 
 <ul>
 <li>
 Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.
 
 
 </li>
 </ul>
 
 Quality, Health, Safety, &amp; Environment
 
 
 
 <ul>
 <li>
 Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
 
 
 </li>
 </ul>
 
 Related Assignments
 
 
 
 <ul>
 <li>
 Perform other related duties or assignments as directed.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelors Degree
</div>

Branch Service Assistant (Qatari & Children of Qatari Mother)

AL KHANJI MEDICAL & NURSING SERVICES

<div><div>We are hiring a dedicated and enthusiastic Customer Service Executive to join our growing team. This role is perfect for someone who enjoys interacting with clients, solving queries, and being the face of a professional healthcare organization. 
</div><div>
Key Responsibilities:</div><ul><li>
Handle incoming client inquiries via phone, email, and in-person professionally.</li><li>
Provide accurate information about services and processes.</li><li>
Maintain excellent client relationships and follow up on requests.</li><li>
Record and manage client interactions in the company database.</li><li>
Collaborate with internal teams to ensure smooth service delivery.</li><li>
Assist in preparing reports on customer feedback and service improvements.</li><li>
Uphold company policies and confidentiality at all times. 
</li></ul><div>
Qualifications &amp; Skills:</div><ul><li>
Syrian nationality</li><li>
Fluent in Arabic and English (both spoken and written)</li><li>
Previous customer service experience is preferred</li><li>
Strong communication and interpersonal skills</li><li>
Professional attitude and client-focused approach</li><li>
Ability to work independently and as part of a dynamic team 
</li></ul><div>
What We Offer:</div><ul><li>
Supportive and professional working environment</li><li>
Opportunity for career growth and skill development</li><li>
Competitive salary and benefits</li></ul></div><div></div>

Customer Service Executive (Syrian Nationality)

XTREME AUTO CARE

Read Carefully Before Applying:We are only looking for serious candidates who are very energetic, hyper-active, and self-starting. Please read the full description before applying.About the Role:We are seeking a smart, very active, and energetic female professional to join our team immediately. This role blends daily operations management with customer service coordination. You will be the vital link between drivers, supervisors, and customers ensuring smooth communication, efficient workflows, and excellent service delivery.Candidate Profile (Qualifications &amp; Qualities):<ul><li>	Visa Status: Must hold a Freelance Visa with a Valid QID (transferable).*</li></ul><ul><li>	Experience: Proven background in customer service, administration, or operations coordination.</li></ul><ul><li>	Tech Savvy: Confident with computers, MS Office, and communication apps.</li></ul><ul><li>	Personality Traits:</li></ul><ul><li>	Smart &amp; Very Active: Quick thinker, able to handle tasks on the go.</li></ul><ul><li>	Self-Starter: Works independently without constant supervision.</li></ul><ul><li>	Energetic &amp; Hyper-Active: Brings positivity and high energy to the workplace.</li></ul><ul><li>	Calm Under Pressure: Handles difficult customer situations with composure and politeness.</li></ul>Compensation &amp; Benefits:<ul><li>	Probation Period: 6 months (trial to assess mutual fit).</li></ul><ul><li>	Starting Salary: QAR 2,200 per month (during probation).</li></ul><ul><li>	Performance Review: Conducted after probation.</li></ul><ul><li>	Salary Increment: Based on performance, dedication, and results. A significantly better package will be offered to the right candidate.</li></ul><ul><li>	Job Security: Long-term employment opportunity for the right person.</li></ul>Job Type: Full-timePay: From QAR2,200.00 per monthExperience:<ul><li>Operartions: 1 year (Preferred)</li></ul>Language:<ul><li>English Fluently (Preferred)</li><li>Basic Arabic (Preferred)</li></ul>Work Location: In person

Female Operations & Customer Care Executive

One Imperium

Customer Service Executives are responsible for supporting and assisting members while delivering exceptional customer service. As front-of-house representatives, they play a key role in creating a welcoming environment, encouraging member participation in programs and activities, and maintaining accurate member records.Key Responsibilities<ul><li>Welcome and assist all members and visitors in a friendly and professional manner.</li><li>Monitor member entry to classes and ensure attendance remains within the permitted capacity.</li><li>Support instructors by verifying member eligibility for specific classes and activities.</li><li>Actively engage with members to encourage participation in club programs, services, and events.</li><li>Build and maintain positive relationships with members by providing accurate and timely information about club offerings.</li><li>Receive member complaints or incident reports and promptly communicate them to the appropriate supervisor.</li><li>Maintain familiarity with facility equipment, perform basic adjustments when necessary, and report any malfunctions or damages.</li><li>Ensure all members and guests comply with safety policies and facility regulations.</li><li>Regularly check and replenish first aid kits, medical supplies, and other operational materials.</li><li>Address member concerns immediately whenever possible and escalate unresolved issues to the appropriate personnel.</li><li>Respond to daily inquiries and provide efficient service to ensure high levels of customer satisfaction.</li><li>Greet members and guests warmly upon arrival and assist them as needed.</li><li>Manage check-ins, reservations, and membership-related inquiries effectively.</li><li>Handle phone calls, emails, and walk-in inquiries regarding programs, services, and schedules, and conduct regular follow-up calls with active members.</li><li>Maintain a clean, organized, and professional reception area with updated promotional materials.</li><li>Assist in promoting club events and initiatives by providing accurate information to members and visitors.</li><li>Resolve complaints where possible or refer them to the relevant supervisor or manager.</li><li>Coordinate with other departments such as fitness, aquatics, and spa to ensure seamless service delivery.</li><li>Maintain confidentiality and professionalism when handling member information and concerns.</li></ul>Job Type: Full-time

Female Customer Service Executive - (Arabic & English Speaker)

Customer Service Executive - (Tagalog Speaker)

Inbox Logistics

We are looking for a Customer Support Representative to join our logistics team in Qatar. The ideal candidate will be fluent in Arabic and English, with excellent communication skills and a strong ability to manage customer inquiries and shipment coordination efficiently.Location: Qatar (applicants must be currently in Qatar)Gender: Male &amp; FemaleLanguages: Arabic (must be native or fluent) &amp; EnglishKey Responsibilities:<ul><li>Handle customer inquiries promptly and professionally via phone, email, and chat.</li><li>Coordinate with the logistics and operations teams to ensure timely shipment updates.</li><li>Provide accurate information regarding shipment status, delivery schedules, and documentation.</li><li>Maintain a high level of customer satisfaction through proactive communication. Support clients with service requests, complaints, or escalation follow-ups.</li><li>Keep accurate records of customer interactions and transactions.</li><li>Assist in preparing quotations, booking confirmations, and delivery schedules when needed.</li><li>Had an experience in Sales</li></ul>Requirements:<ul><li>Must be currently based in Qatar.</li><li>Native or fluent Arabic speaker (Arabic is mandatory).</li><li>Proficiency in English (spoken and written).</li><li>Previous experience in Customer Service or Sales Assistant</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Ability to multitask and work effectively under pressure.</li></ul>Job Type: Full-timePay: QAR4,500.00 - QAR5,000.00 per monthExperience:<ul><li>Customer Service: 5 years (Required)</li></ul>Language:<ul><li>Native Arabic Speaker (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Customer Support Officer (Native Arabic)

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent is responsible for development and integration of all QNB Financial Services (QNBFS) Customer Service delivery channels including Call Centre and Customer Service Help Desk. This includes overseeing the creation, management and development of the Company&rsquo;s Website, Online trading portal, Mobile applications, Notification messages and all customer-facing applications. The Assistant Manager will be responsible to ensure all branding plans / materials, and advertisements are up to QNBFS / QNB branding guidelines. In addition, the role will encompass oversight in leading, training and development of a team of customer service executives and call center dealers in providing efficient and quality service to customers while adhering to defined policies and procedures by QNB, QNBFS, the exchanges and regulators.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Creating of Key Performance Indicators (KPIs) for the customer service / Call Centre performance monitoring and quality measurement purposes.
 </li>
 <li>
 Ensure that Customer Service and Call Centre staffs achieve performance objectives with the aim of contributing to volume, revenue, and profit.
 </li>
 <li>
 Provide input in related budgets to facilitate the delivery and execution of the company budget and strategy.
 </li>
 <li>
 Actively evaluate and ensure applying security and compliance requirements in the company&rsquo;s service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Assistant Manager Customer Service.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs.
 </li>
 <li>
 Maintain regular contact with QNBFS Business Heads, Managers and leaders to ensure full integration and fit of Branding &amp; Advertising goals and objectives with Business goals and objectives.
 </li>
 <li>
 Provide cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
 </li>
 <li>
 Monitor service quality indicators, and take corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries handled quickly, efficiently and tactfully.
 </li>
 <li>
 Responsible for adhering to Group Communication guidelines in the look and feel of each delivery channel and customer segment.
 </li>
 <li>
 Timely resolution of escalated customer complaints
 </li>
 <li>
 To assist customers in all their queries on QNBFS&rsquo; product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Increase customer satisfaction by developing, motivating and mentoring the Customer Service and Call Centre staff to achieve desired levels of quality, customer service and productivity.
 </li>
 <li>
 Actively evaluate / ensure security and compliance requirements are built into every self-service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.
 </li>
 <li>
 Use ongoing market research to develop service delivery channels that attract new customers to company and retain existing customers.
 </li>
 <li>
 Continuously revisit services delivery channels in order to identify emerging customer service opportunities and provide workable solutions.
 </li>
 <li>
 Promote the utilization of delivery channels to the company customers through marketing activities.
 </li>
 <li>
 Responsible for establishing and monitoring service level agreements with internal and external service providers to ensure high availability of every service channel that exceeds customer expectations.
 </li>
 <li>
 Works closely with Heads of Departments and segments to develop distribution via multi channels to support segment strategies.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Maintain customer services area files, database, records, registers and logs under control.
 </li>
 <li>
 Lead and direct the daily activities for Customer Service and Call centre unit including, but not limited to; Checking customers&rsquo; applications for different types of products and services:
 </li>
 <li>
 Conducting the beginning of day testing activity for all customer facing applications (Borsat, Wasata, QNBFS Trade, QNBFS Mobile Trading Application, QNBFS Trade Pro and all order status)
 </li>
 <li>
 Managing all the IPOs that take place in Qatar Stock Exchange and be the QNBFS representative with all QNB stakeholders for any new IPOs.
 </li>
 <li>
 Authorizing customers&rsquo; requests,
 </li>
 <li>
 Authorizing the daily work of the customer services staff,
 </li>
 <li>
 Following up suspended accounts especially active / inactive accounts with expired documents who still have cash or / and shares.
 </li>
 <li>
 Ensure implementation of all audit recommendations and minimize occurrence of any deviations during audit checks
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by QNBFS.
 </li>
 <li>
 Preparing management reports such as monthly / weekly clients turn over.
 </li>
 <li>
 Ensure that the team is adequately trained with correct service and product knowledge to enable them to carry out their Customer Service and Call Centre duties.
 </li>
 <li>
 Drive a level of excellence through the team that ensures a "world class" customer experience for every point of contact.
 </li>
 <li>
 Ensure implementation of Group&rsquo;s guidelines and recommend improvements to the same.
 </li>
 <li>
 Forecast volumes of customer interactions and work force requirements and manage effectively the staffing requirements for each task.
 </li>
 <li>
 Highlight process deficiencies where applicable, validate and provide quality inputs on process improvements based on feedback from customers.
 </li>
 <li>
 Implement UAT related to QNBFS projects.
 </li>
 <li>
 Ensure QNBFS business continuity.
 </li>
 <li>
 Continuous Improvement: [add if they have subordinates]
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognize the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities:
 </li>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 </li>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
 </li>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 </li>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 </li>
 <li>
 Other:
 </li>
 <li>
 Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
 </li>
 <li>
 Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
 </li>
 <li>
 Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to QNB that management might request from time to time.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
 </li>
 <li>
 At least 4 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Knowledge about Qatar Financial Markets Authority (QFMA) &amp; Qatar Exchange (QE) regulations.
 </li>
 <li>
 Highly customer-oriented.
 </li>
 <li>
 Excellent oral and written communication skills (including report writing) in English and Arabic.
 </li>
 <li>
 Good interpersonal and presentation skills.
 </li>
 <li>
 Understanding of the relevant laws, regulations, and practices.
 </li>
 <li>
 Ability to make decisions and follow through with initiatives.
 </li>
 <li>
 Personal integrity and self-management.
 </li>
 <li>
 Planning, organising, and analytical ability.
 </li>
 <li>
 Results oriented.
 </li>
 <li>
 Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 <li>
 Copy of Birth Certificate
 </li>
 </ul>
</div>

QNB3468 - Senior Manager - Customer Service (Qatarization)

Explore 789+ Customer service assistant in Doha this March. Find roles across top companies and apply now to boost your career.