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sales associate

customer service associate

PulseMediaNL (EMEA REGION)

<div>
 
 Position Overview
 
 
 
 We are seeking a dependable and customer-focused
 
 Customer Service Associate
 
 to join a fully remote team and deliver responsive, high-quality support across digital channels. This work-from-home role is ideal for individuals who enjoy assisting customers, resolving issues efficiently, and contributing to a positive customer experience.
 
 
 As a Customer Service Associate, you will serve as a frontline representative, handling inquiries, troubleshooting common concerns, and ensuring every interaction reflects professionalism, empathy, and accuracy. You will also support internal workflows by documenting interactions clearly and maintaining organized customer records.
 
 
 This position is well suited for entry-level candidates starting their careers as well as experienced professionals seeking a structured remote opportunity with growth potential.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Communication
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, phone, or support platforms
 </li>
 <li>
 Provide accurate information about products, services, policies, and account updates
 </li>
 <li>
 Address questions and concerns with a professional and solution-oriented approach
 </li>
 <li>
 Maintain a friendly, brand-consistent tone across all interactions
 </li>
 <li>
 Ensure timely follow-ups and clear communication
 
 
 </li>
 </ul>
 
 Issue Resolution &amp; Case Handling
 
 
 
 <ul>
 <li>
 Resolve routine customer issues using established procedures
 </li>
 <li>
 Escalate complex matters to appropriate internal teams
 </li>
 <li>
 Track and manage cases through resolution
 </li>
 <li>
 Ensure accurate updates are provided to customers
 
 
 </li>
 </ul>
 
 Documentation &amp; Record Management
 
 
 
 <ul>
 <li>
 Log interactions and outcomes in CRM or ticketing systems
 </li>
 <li>
 Update customer records with accurate and detailed notes
 </li>
 <li>
 Maintain data confidentiality and follow privacy guidelines
 </li>
 <li>
 Support reporting and quality review processes
 
 
 </li>
 </ul>
 
 Performance &amp; Quality Standards
 
 
 
 <ul>
 <li>
 Meet response time and service benchmarks
 </li>
 <li>
 Follow service-level agreements (SLAs) and internal guidelines
 </li>
 <li>
 Maintain accuracy and consistency in communication
 </li>
 <li>
 Participate in training and performance improvement sessions
 
 
 </li>
 </ul>
 
 Collaboration &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Work closely with remote team members and supervisors
 </li>
 <li>
 Contribute feedback to improve service workflows
 </li>
 <li>
 Stay informed about product updates and policy changes
 </li>
 <li>
 Support customer satisfaction and retention initiatives
 
 
 </li>
 </ul>
 
 Performance Expectations
 
 
 
 <ul>
 <li>
 Consistent, professional customer interactions
 </li>
 <li>
 High accuracy in documentation and case management
 </li>
 <li>
 Reliable attendance and steady productivity
 </li>
 <li>
 Clear communication when clarification is needed
 </li>
 <li>
 Ability to manage multiple customer interactions simultaneously
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in customer service, retail, hospitality, or support roles preferred but not required
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Comfortable using computers and online support tools
 </li>
 <li>
 Problem-solving mindset with a customer-first attitude
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Reliable internet connection and suitable home workspace
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience with CRM or ticketing systems
 </li>
 <li>
 Familiarity with live chat or email-based customer support
 </li>
 <li>
 Strong organizational and time-management skills
 </li>
 <li>
 Ability to remain calm under pressure
 </li>
 <li>
 Interest in career growth within customer support or operations
 
 
 </li>
 </ul>
 
 Work Environment &amp; Schedule
 
 
 
 <ul>
 <li>
 Fully remote
 </li>
 <li>
 Flexible scheduling based on business needs
 </li>
 <li>
 Structured onboarding and training provided
 </li>
 <li>
 Ongoing feedback and development opportunities
 
 
 </li>
 </ul>
 
 Career Growth &amp; Advancement
 
 
 
 This role builds core skills in communication, problem resolution, and customer operations. High-performing Customer Service Associates may advance into roles such as
 
 Senior Customer Service Representative, Quality Assurance Specialist, Customer Success Coordinator, Team Lead, or Operations Support Associate
 
 .
 
 
 
 Key Skills
 
 
 
 Customer Service Associate, Remote Customer Service, Customer Support, Customer Experience (CX), Help Desk Support, Call Center Jobs, Live Chat Support, Email Support, CRM, Ticketing Systems, Customer Care, Virtual Support, Entry-Level Customer Service, Remote Hiring
</div>

Customer Service Associate (Remote)

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Sales Associate - Luxury

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Sales Associate

shipa

<div>Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery&rsquo;s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.
We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care.
Role Summary:
Customer Service Associate is responsible to manage last-mile delivery operations for a pharmacy client. The role involves coordinating orders, following up with drivers, ensuring timely deliveries, maintaining effective communication between the pharmacy and operations team, and handling day-to-day operational challenges. The ideal candidate should have a logistics background, be computer-savvy, and have excellent coordination skills.
Responsibilities include but not limited to:<ul><li>
Assign orders to delivery drivers and monitor progress until delivery completion.
</li><li>Track and optimize delivery routes to ensure timely and efficient operations.
</li><li>Follow up with drivers regularly to prevent delays and resolve issues quickly.
</li><li>Serve as a point of contact between the pharmacy client and operations team.
</li><li>Ensure proper documentation of all orders, deliveries, and customer interactions.
</li><li>Communicate proactively with the pharmacy and internal teams regarding delays,
 
exceptions, or changes in schedule.
</li><li>Assist in planning and scheduling deliveries to manage workload efficiently.
</li><li>Support reporting by providing daily/weekly updates on delivery status, driver performance,
 
and operational challenges.
</li>Handle customer queries or complaints professionally and escalate when necessary. 
<li>
</li></ul> 
 
Requirements 
Your Qualifications<ul><li>
Bachelor&rsquo;s degree preferably in logistics and supply chain management</li><li>
Minimum 1 years of Customer Service experience required.</li>
Experience in or exposure to logistics and ecommerce, preferred. 
<li>
 
</li></ul>Your Proficiencies 
<ul><li>Excellent verbal and written communication skills</li><li>
Team Player, strong interpersonal skills.</li><li>
Work well under pressure in a fast-paced and professional environment.</li><li>
Good computer knowledge</li><li>
Knowledge in strategic planning</li></ul></div>

Associate - Customer Service (Logistics Experience Mandatory)

Para Specialty Coffee

We are looking for you! Come be a part of a fast-paced and FUN full-service restaurant environment! We are looking to hire a hard-working, self-motivated, and high-energy individuals to join our staff as a BaristaYou will be responsible for speaking with customers, taking orders, and fulfilling orders.Responsibilities Include:Delivering superior service to maximize customer satisfactionKeeping the store clean and working efficientlyEnsure compliance with sanitation and safety regulationsMaintain restaurant's good imageJob Type: Full-timePay: AED3,500.00 - AED4,500.00 per month

Brista

LINKS CONSULTANTS

Job Title: Sales Associate &ndash; Fitness EquipmentLocation: Abu Dhabi, UAE Industry: Retail / Fitness EquipmentJob SummaryWe are looking for a motivated and customer-focused Sales Associate to join our retail team in Abu Dhabi. The ideal candidate will be responsible for providing excellent customer service, assisting customers in selecting fitness equipment, and achieving sales targets. The role requires strong product knowledge, a proactive sales approach, and the ability to create a positive shopping experience.Key Responsibilities<ul><li>Deliver excellent customer service and ensure high levels of customer satisfaction.</li><li>Welcome customers to the store, understand their needs, and recommend suitable fitness equipment and accessories.</li><li>Explain product features, benefits, and usage to customers.</li><li>Actively engage with customers in the store to drive sales and increase product awareness.</li><li>Achieve monthly, quarterly, and yearly sales targets.</li><li>Cross-sell and upsell related products to maximize revenue.</li><li>Maintain product displays and ensure assigned areas are clean, organized, and fully stocked.</li><li>Stay updated on product knowledge, promotions, and available inventory.</li><li>Process sales transactions accurately using the POS (Point of Sale) system.</li><li>Handle customer inquiries, returns, and exchanges professionally.</li><li>Build strong relationships with customers to encourage repeat business.</li><li>Work closely with team members to ensure excellent customer service.</li><li>Follow inventory control procedures and assist with stock management.</li><li>Suggest ideas to improve sales such as promotional activities or store layout changes.</li></ul>Requirements<ul><li>Minimum 2&ndash;3 years of experience as a Retail Sales Associate, Sales Representative, or similar role, preferably in fitness equipment or sports retail.</li><li>Experience as a Personal Trainer is an advantage.</li><li>Good understanding of sales techniques and customer service practices.</li><li>Strong communication and interpersonal skills.</li><li>Fluency in English required; Arabic is a plus.</li><li>Basic math and computer skills (MS Office).</li><li>Experience with POS systems; SAP knowledge is an advantage.</li><li>Familiarity with inventory management procedures.</li><li>Ability to work under pressure and handle customer complaints professionally.</li><li>Friendly, energetic personality with a strong customer service mindset.</li><li>Ability to work flexible shifts, including weekends if required.</li><li>High school diploma required; degree in Marketing or related field preferred.</li><li>UAE Driving License is optional.</li></ul>Job Type: Full-timePay: AED12,000.00 - AED15,000.00 per monthApplication Question(s):<ul><li>What is your nationality? </li><li>How soon can you join?</li><li>Do you have sales experience, especially in retail or fitness equipment?</li><li>Do you have any Personal Trainer (PT) certification or fitness industry experience?</li><li>Are you currently based in the UAE? Which city?</li><li>What is your current visa status?</li><li>Do you have experience using POS systems or handling retail sales transactions?</li><li>How soon can you join if selected?</li><li>Are you comfortable working in Abu Dhabi?</li></ul>

Retail Sales Executive (Fitness)

Explore 602+ Customer service associate in Abu Dhabi this March. Find roles across top companies and apply now to boost your career.

602 customer service associate jobs In Abu Dhabi

Customer Service Associate (Remote)

Sales Associate - Luxury

Sales Associate

Sales Associate

Associate - Customer Service (Logistics Experience Mandatory)

Brista

Retail Sales Executive (Fitness)