sales associate

customer service officer Jobs in Abu Dhabi

customer service officer

officer- customer service Jobs in Abu Dhabi

officer- customer service

retail sales associate

sales assistant

customer service associate

Magrudy Enterprises LLC

<p>We are looking to hire a qualified Bilingual Customer Service Associate for one of our retail branches. Applicants should possess a minimum of 2 years of book retail sales experience in the GCC market and must be able to speak, read, and write proficiently in both Arabic and English languages. Candidates should be able to knowledgeably and enthusiastically converse about books and to confidently sell, promote and market other products in the shop.</p><p><b>Responsibilities and Duties</b></p><ul><li>To enthusiastically greet, welcome, and treat customers in the respectful and highest professional manner while providing knowledgeable and helpful service in all areas of the</li><li>To serve customers in a polite, friendly manner and to ensure that customer service is delivered accurately in line with the company&rsquo;s customer service regulations through phone or in person.</li><li>To develop rapport and a good working relationship with customers, suppliers and</li><li>To ensure adherence to shop policies, HR regulations among all other company policies and procedures.</li><li>To receive goods, checking against documentation, updating databases, and acting appropriately on discrepancies.</li><li>To store stocks in a safe and orderly manner, distributing them manually between stockholding areas and assiduously maintaining stock records (written and computer-based ones) as necessary.</li><li>To ensure timely ordering and receiving of the goods and updating all relevant shop personnel of the same.</li><li>To monitor and ensure stock replenishment from both the Ware Houses depending on Sales and Stock.</li><li>To perform merchandising and maintaining that the designated department is well stocked and immaculately tidy at all times.</li><li>To prepare that the Till is ready before the shop opening.</li><li>To ensure that the store is clean, organized, and presentable for business operations at all times.</li><li>To attend to problematic situations and to communicate concerns with Managers for their intervention.</li><li>To merchandise and setting up a display of items in line with company regulations.</li><li>To administer the Bookshop operation at author signings and other marketing events.</li><li>To coordinate and promote the Marketing events for the company.</li><li>To protect Company assets, liabilities, and report for any damages to the Line Manager.</li><li>To undertake customer orders correspondences from telephone, email, and at Customer Service Tills. Fulfilling Special Customer Orders with high importance and forwarding of Customer Order Reports to the relevant departments and personnel.</li><li>To familiarize, develop, improve, and update his/her self Book Awards, Bestsellers and on all other relevant product knowledge.</li></ul><p><b>Qualifications and Skills</b></p><ul><li>This position requires a blend of skills and experience that are specifically focused on customer service satisfaction fulfillment.</li><li>Should possess excellent Arabic and English communication skills. (both written and verbal)</li><li>Should hold superior telephone and sales-oriented skills.</li><li>Proficiency in MS Excel required (word, excel, PowerPoint, etc.)</li><li>Should possess strong problem-solving abilities</li><li>Should possess strong and conscientious attention to product detailed specifics and solid organizational skills.</li><li>Open-mindedness together with a collaborative and team-oriented attitude should be evident.</li><li>Effective organizational and interpersonal skills</li><li>Strong attention to detail and follow-through skills</li><li>Must have the ability to work independently in some instances while being able to display teamwork and cooperation in other instances.</li><li>Must have a pleasing and tidy personal orientation.</li></ul><p>Job Type: Full-time</p>

Retail Sales Associate

Majid Al Futtaim

<div>
 <p>
  <u>
   BUSINESS INTRODUCTION
  </u>
 </p>
 <p>
  Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every
  <u>
   day.
  </u>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   JOB TITLE
  </u>
 </p>
 <p>
  Sales Associate | MAF Lifestyle| Operations
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   ROLE SUMMARY
  </u>
 </p>
 <p>
  The role will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   ROLE PROFILE
  </u>
 </p>
 <ul>
  <li>
   Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfillment of an Exceptional Experience for The Customer.
  </li>
  <li>
   Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
  </li>
  <li>
   Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
  </li>
  <li>
   Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
  </li>
  <li>
   Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
  </li>
  <li>
   Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
  </li>
  <li>
   Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
  </li>
  <li>
   Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   REQUIREMENTS
  </u>
 </p>
 <ul>
  <li>
   High School Certificate
  </li>
  <li>
   1-2 Years Industry Experience
  </li>
  <li>
   Good Communication Skills
  </li>
  <li>
   Excellent Customer Service
  </li>
 </ul>
 <p>
 </p>
</div>


Sales Associate- Eleventy

First Abu Dhabi Bank (FAB)

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 <br/>
 <br/>
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
 <br/>
 <br/>
 <strong>
  Specific Job Accountability
  <br/>
  <br/>
 </strong>
 &squf; Provide excellent customer service by attending to incoming calls within the quality guidelines
 <br/>
 <br/>
 &squf; Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
 <br/>
 <br/>
 &squf; Recommend potential products or services to management by collecting customer information and analyzing customer needs
 <br/>
 <br/>
 &squf; Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2
 <br/>
 <br/>
 &squf; Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
 <br/>
 <br/>
 &squf; Maintains customer records by updating customer history through service requests/complaints and Notes
 <br/>
 <br/>
 &squf; Maintain confidentiality of the bank&rsquo;s customers and data
 <br/>
 <br/>
 &squf; Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
 <br/>
 <br/>
 &squf; Attend to special tasks assigned by team leader and Managers
 <br/>
 <br/>
 &squf; Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
 <br/>
 <br/>
 &squf; Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
 <br/>
 <br/>
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 <br/>
 <br/>
 &squf; Authorised to take decisions as per the approved authorization matrix
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications:
  <br/>
  <br/>
 </strong>
 <strong>
  &squf; High School Minimum Experience
  <br/>
  <br/>
 </strong>
 &squf; 0 &ndash; 2 years relevant experience in banking sector
 <br/>
 <br/>
 <strong>
  Knowledge, Skills, And Attributes
  <br/>
  <br/>
 </strong>
 &squf; Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
 <br/>
 <br/>
 &squf; Excellent communication skill in English &amp; Arabic
</div>


Customer Service Representative - Emiratized Role

<p>Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.<br/><br/></p><p>Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.<br/><br/></p><strong>Job Description</strong><p>To serve customers by providing product and service information; resolving product and service issues while maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization by providing end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues.<br/><br/></p><strong>Specific Job Accountability</strong><ol><li>Provide excellent customer service by attending to incoming calls within the quality guidelines.</li><li>Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs.</li><li>Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.</li><li>Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.</li><li>Maintain customer records by updating customer history through service requests/complaints and notes.</li><li>Maintain confidentiality of the bank's customers and data.</li><li>Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.</li><li>Attend to special tasks assigned by team leader and managers.</li><li>Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service levels and abandoned rates.</li><li>Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.</li><li>Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</li><li>Be authorized to take decisions as per the approved authorization matrix.</li></ol><strong>Qualifications</strong><p>Minimum Qualifications:<br/> High School<br/>Minimum Experience:<br/> 0 - 2 years relevant experience in banking sector.<br/>Knowledge, Skills, and Attributes:<br/> Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.<br/> Excellent communication skills in English & Arabic.<br/><br/></p>

Customer Service Representative (Emiratized Role)

Al-Futtaim

<div>
 <strong>
  Job Requisition ID:
 </strong>
 174152
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 <br/>
 <br/>
 <strong>
  Overview Of The Role:
  <br/>
  <br/>
 </strong>
 The Sales Assistant is crucial for generating sales and delivering an excellent customer experience in the market hall area. The role involves supporting operational duties assigned by the shopkeeper, such as product arrangement and maintaining the sales floor. Success in this role requires creating a clean and organized environment, adhering to company policies, meeting sales targets, and providing a warm first impression with excellent communication.
 <br/>
 <br/>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
  </li>
  <li>
   Represents a positive attitude toward the merchandise, the brand, and the company.
  </li>
  <li>
   Assumes and completes other duties as assigned by the shopkeeper.
  </li>
  <li>
   Meets or exceeds weekly sales targets.
  </li>
  <li>
   Participates in all market hall inventories.
  </li>
  <li>
   Participates in and attends all store meetings and other related functions.
  </li>
  <li>
   Is punctual and adheres to designated work schedule.
  </li>
  <li>
   Is flexible and works well with peers and management to accomplish duties.
  </li>
  <li>
   Follows IKEA policies and procedures 100%.
  </li>
  <li>
   Creates a positive first impression for the customer through an energetic attitude and adhering to dress code.
  </li>
  <li>
   Greets customers immediately upon entering the store with a smile.
  </li>
  <li>
   Provides customers with current relevant information.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer service skills with a focus on creating positive interactions.
  </li>
  <li>
   Ability to work effectively as part of a team in a fast-paced retail environment.
  </li>
  <li>
   Physical fitness, including the ability to stand for prolonged periods and lift stock.
  </li>
  <li>
   Excellent communication skills, with a friendly and engaging personality.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Qualifies You For The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Degree.
  </li>
  <li>
   1 year of retail sales experience.
  </li>
  <li>
   Good verbal communication skills.
  </li>
  <li>
   Ability to lift certain products. Ability to stand for a minimum of 8 hours.
   <br/>
   <br/>
  </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 <br/>
 <br/>
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 <strong>
  why
 </strong>
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 <br/>
 <br/>
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>


Sales Assistant | Retail | IKEA YAS

Eaton

<div><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:</b></h2>
</div><div><p>
To provide first class service for the Eaton installed base products and ensure maximum customer satisfaction and loyalty. The primary function of the role is to perform UPS commissioning, service/repairs and periodic maintenance for Eaton Install base. You will be working on Eaton UPS&acute;s including the scope from small 1-phase UPS to large data center UPS&acute;s up to 1700kVA. Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and sales with technical knowledge. Participate in required training (technical, mandatory by Eaton or by law). Responsilities over the service request realization (timing, effectiveness) and service sales budget realization.
</p><p>Responsible for Service enginners team and performing commissioning, service, repair and preventive maintenance on Eaton&acute;s Installed Base/products.
<br>
Proactively be involved in scheduling and planning of works for the FSEs<br>
Actively support and work to be in line with goals and performance KPI&acute;s.<br>
Secure timely reporting and technical reports are done in connection to each individual work.<br>
Attending all mandatory trainings provided in accordance with Eaton policy.
<br>
Working and acting in line with Eaton guidelines, processes and code of ethics.<br>
Cooperate with Project Managers in projects supporting in plannnig and commissioning scheduling.<br>
Offer support for high profile clients, providing technical advice and attending site visits as required.<br>
Maintain direct links with business units (HPO) in technical issues.<br>
Actively support Eaton&acute;s Environment, Health &amp; Safety culture.<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications:</b></h2>
</div><div><p>
Associate Enginner in Electrical<br>
10+ years of experience</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills:</b></h2>
</div><div><p>
UPS 1-phase/3-phase systems, Battery backup, emergency supply.<br>
Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures / Able to follow instructions</p></div></div></div></div>

Senior Field Service Engineer - PQ

<div><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:</b></h2>
</div><div><p>
To provide first class service for the Eaton installed base products and ensure maximum customer satisfaction and loyalty. The primary function of the role is to perform UPS commissioning, service/repairs and periodic maintenance for Eaton Install base. You will be working on Eaton UPS&acute;s including the scope from small 1-phase UPS to large data center UPS&acute;s up to 1700kVA. Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and sales with technical knowledge. Participate in required training (technical, mandatory by Eaton or by law). Responsivities over the service request realization (timing, effectiveness) and service sales budget realization. Commissioning experience with Emergency Lighting system and Central Battery system knowledge.
<br>
Responsible for performing commissioning, service, repair and preventive maintenance on Eaton&acute;s Installed Base/products.
<br>
Proactively be involved in scheduling/planning of works.<br>
Actively support and work to be in line with goals and performance KPI&acute;s.<br>
Secure timely reporting and technical reports are done in connection to each individual work.<br>
Attending all mandatory trainings provided in accordance with Eaton policy.
<br>
Working and acting in line with Eaton guidelines, processes and code of ethics.<br>
Cooperate with Project Managers in projects supporting in planning and commissioning scheduling.<br>
Offer support for high profile clients, providing technical advice and attending site visits as required.<br>
Maintain direct links with business units (HPO) in technical issues.<br>
Actively support Eaton&acute;s Environment, Health &amp; Safety culture.<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications:</b></h2>
</div><div><p>
Associate Engineer in Electrical<br>
5+ years experience</p></div></div><div><div><h2 class="jobSectionHeader"><b><br>
Skills:</b></h2>
</div><div><p>
UPS 1-phase/3-phase systems, Battery backup, emergency supply. Emergency Lighting system, Central Battery system<br>
Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures / Able to follow instructions</p></div></div></div></div>

Field Service Engineer (Technicians) - PQ

Explore 1204+ Customer service associate in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.