customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer support executive Jobs in Lahore

customer support executive

commercial assistant

customer service associate

CS Outsource

<div>
 
 
 Job Description:
 
 
 
 We are looking for a Customer Experience Associate to join our team and ensure a smooth, positive experience for our customers. The ideal candidate will be responsible for handling customer queries, resolving issues, and maintaining high levels of customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Respond to customer inquiries via calls, email, or chat in a timely manner
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 Resolve customer complaints efficiently and professionally
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 Maintain accurate records of customer interactions
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 Coordinate with internal teams to resolve customer issues
 </li>
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 Ensure a high level of customer satisfaction and service quality
 </li>
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 Follow company processes and communication standards
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
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 Ability to handle pressure and manage multiple tasks
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 Basic computer skills (CRM/tools experience is a plus)
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 Problem-solving mindset
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 Prior experience in customer service is preferred
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 JoharTown - Lahore (Onsite)
 
 
 
</div>

Customer Experience Associate

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring &ndash; Customer Premises AssociateIndustry: Telecommunications / Broadband Services Location: Lahore Salary: PKR 40,000 (Basic) + Performance-Based CommissionAre you a technically skilled field professional with a passion for customer service? Join our growing telecom operations team and work on last-mile connectivity solutions at customer locations.Key Responsibilities:<ul><li>Installation, configuration, and activation of broadband/internet equipment at customer premises</li><li>On-site troubleshooting of connectivity and network-related issues</li><li>Ensure service quality and timely resolution of customer complaints</li><li>Educate customers on proper usage and basic maintenance of installed services</li><li>Maintain accurate service reports and daily field activity records</li><li>Coordinate with technical support teams for escalations when required</li></ul>Eligibility Criteria:<ul><li>DAE / Technical Diploma in Electrical, Electronics, Telecom, or Networking</li><li>Basic understanding of fiber, broadband, routers, modems, and LAN/WAN concepts</li><li>Strong communication and customer-handling skills</li><li>Willingness to perform field visits across Gujrat</li><li>Fresh candidates with technical education are encouraged to apply</li></ul>What We Offer:<ul><li>Basic Salary: PKR 40,000</li><li>Attractive Commission Structure based on performance</li><li>Hands-on technical training</li><li>Stable career growth in the telecom industry</li><li>Supportive and professional work environment</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Premises Associate (CPA)

Golden Keystone

This role requires a highly motivated and customer-oriented individual to provide exceptional support to prospective and existing clients while driving sales growth. This involves engaging with customers through various channels (chat, email, and phone), providing product information, addressing inquiries, and closing sales opportunities.Key Responsibilities:<ul><li>Customer Interaction: Engage with customers through live chat, email, and phone calls to provide prompt and accurate product information. Address customer inquiries effectively and professionally, resolving issues and concerns promptly. Build rapport with customers and understand their unique packaging needs.</li><li>Sales &amp; Business Development: Actively pursue sales opportunities by identifying and qualifying leads. Present product options, highlighting the benefits and value proposition of custom packaging solutions. Conduct needs analysis to understand customer requirements and recommend suitable packaging solutions. Prepare and deliver accurate quotes and proposals. Close sales deals and achieve sales targets within specified timelines.</li><li>Customer Relationship Management: Build and maintain strong customer relationships through proactive communication and excellent customer service. Ensure customer satisfaction and loyalty by addressing concerns promptly and exceeding expectations. Utilize CRM systems to manage customer interactions, track sales leads, and maintain accurate customer data.</li></ul>Eligibility Criteria:<ul><li>O/A Level's | Bachelor's degree in any discipline, preferably Marketing, Sales, or a relevant field.</li><li>Excellent communication and interpersonal skills, both written and verbal.</li><li>Excellent typing skills and the ability to multitask effectively in a fast-paced environment.</li></ul>Night Shift: 9:00 pm - 6:00 am Location: Johar Town Opposite Emporium Mall Block H-2 Contact: 0305-3978663 or E-Mail us at jobs@goldenkeystone.comJob Type: Full-timePay: Rs45,000.00 - Rs100,000.00 per monthWork Location: In person

Sales Executive & Cold Callers

Dubizzle Labs

<div>
 
 Zameen.com is looking to hire a
 
 &lsquo;Email &amp; Chat Support&rsquo;
 
 for its Bayut and Dubizlee Operations.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
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 Responsible for provisioning the packages upon receiving invoices for new &amp; existing accounts.
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 Responsible for client account up gradation upon receiving invoices from different channels.
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 Responsible for client account degradation upon expiration of client account.
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 Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
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 Responsible to setup XML feed Integration.
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 Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
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 Live chat support to all related web users.
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 Providing after sales &amp; support to all account managers.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
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 Experience: 06 months - 1 Year (Email/Chat Support)
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 Education: Must be a graduate
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 Location: Gulberg, Lahore
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 Shifts: Hybrid
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 Position Level: Entry Level
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 Should have very good command over spoken and special written English.
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 Can communicate with Internal/external staff for their day-to-day queries &amp; their quick fix.
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 Preferably a graduate with a minimum 0.5 year experience.
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 Experience in Customer services role, preferably from a support/call center
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 Strong communication and follow-up skills.
 </li>
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 Have a working knowledge of computer software like MS Word and Excel
 </li>
 </ul>
 
 
</div>

Email & Chat support

DYNAMIC SOLUTIONS

We are looking for a confident and well-spoken Female E-Commerce Query Handler to manage customer queries for our e-commerce brand across social media, calls, and other communication channels.Key Responsibilities:Handle customer queries on Facebook, Instagram, and other social media platforms.Reply to Facebook and Instagram comments professionally and on time.Respond to customer inbox messages related to products, pricing, availability, orders, and delivery.Answer customer calls and provide clear information about the brand and products.Guide customers regarding product details, order process, payment methods, and delivery timelines.Forward serious complaints, refund issues, or order-related problems to the concerned team.Maintain a polite, helpful, and brand-friendly tone in every interaction.Keep track of common customer questions and report them to the team.Support the sales team by converting queries into potential orders.Requirements:Female candidate preferred.Good communication skills in Urdu and English.Confident in handling customer calls.Basic knowledge of Facebook, Instagram, and social media replies.Customer handling experience will be a plus.Must be polite, active, and quick in responding to customers.Basic computer and typing skills required.Preferred Skills:Experience in e-commerce customer support.Ability to handle multiple chats, comments, and calls at the same time.Good understanding of online shopping customer behavior.Professional tone with strong follow-up skills.Job Summary:The E-Commerce Query Handler will be responsible for managing customer communication across social media and calls, ensuring quick replies, smooth customer support, and better query-to-order conversion for the brand.Work Location: In person

E-Commerce Customer Support Agent

Bureau Veritas

<div>
 
 1
 
 
 Roles and responsibilities: (Sr. Sales Associate)
 
 
 
 
 Role Statement
 
 
 
 <ul>
 <li>
 This role involves identifying and targeting potential clients, developing and executing business development strategies, and ensuring customer satisfaction through exceptional service and support.
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 The Sales Associate will also manage the sales pipeline, prepare compelling proposals, and work collaboratively with internal teams to enhance product offerings and customer experience, contributing to the overall success and growth of the company.
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 He/She performs the job within the framework of the BV Quality Assurance System, BV HSE Requirements, the Code of Ethics and the BV Group policy.
 
 
 </li>
 </ul>
 
 Responsibilities &amp; Accountabilities
 
 
 
 
 The Associate Manager-sales is responsible for:
 
 
 
 <ul>
 <li>
 Business Development for product portfolio. This includes commercial activities such as market Surveys.
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 Assist the management in the identification, preparation, and submission of prequalification, express of interest, and offers.
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 Identify &amp; manage large clients/opportunities / Key accounts.
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 Cross Selling - leveraging BV service portfolio.
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 Preparation of Quotations, in consultation with the Certification Lead Pakistan.
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 Business Development activity; Visiting new and existing clients, Identification of new markets, and submission of weekly client interaction reports and project alerts to the manager concerned.
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 Forwarding the consolidated reports to the product line leaders.
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 Be a team player and coordinate with current team
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 Maintain accurate records of sales activities, client interactions, and sales pipeline.
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 Identify opportunities to cross-sell and upsell additional services to existing clients.
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 Develop strategies to increase client engagement and retention.
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 Ensure contracts are in compliance with company policies and regulations.
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 Work closely with the marketing, technical, and operations teams to ensure seamless delivery of services.
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 Ensure implementation of QMS in responsibility corporate standards (e.g. Code of Ethics, BV Values, corporate identity, policies, procedures)
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 To manage the sales force team (definition of sales objectives, incentives policy, back-office organization)
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 Regular monitoring of sales opportunity pipeline &ndash; track leads and active proposals. Maintain visibility of sales actions using Salesforce
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 To implement the commercial strategy as defined by country/PL Leaders
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 To assess the market for new business opportunities.
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 To set/ review sales strategies to expand customer and activity base.
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 Achieving the given sales &amp; revenue targets
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 Highlighting business lead, and identifying business opportunities
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 Participation / exhibiting in exhibitions
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 Enhancing the clientele in Certification Services
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 Develop and implement effective sales strategies to meet and exceed sales targets.
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 Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
 </li>
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 Ensure high levels of customer satisfaction by providing exceptional service and support.
 </li>
 <li>
 Monitor market dynamics and competitor activities to adjust sales tactics accordingly.
 
 
 </li>
 </ul>
 
 KPIs (to be amended if necessary)
 
 
 
 
 TECHNICAL COMPETENCIES
 
 
 
 <ul>
 <li>
 Achieve Sales, and revenue as per business plan.
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 Client relationship &ndash; Retention and Growth, To provide timely, and accurate feedback of Sales/Market strategy and performance.
 </li>
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 Account receivables.
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 Compliance with internal and external guidelines, policies, and procedures.
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 Internal and external customer service satisfaction (e.g. number of complaints), To collaborate with the Deputy manager GS to manage customer satisfaction.
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 To demonstrate ethical and professional behaviours in line with BV Core Values
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 Education: Bachelor's Degree or relevant. MBA will be advantage.
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 Experience: Minimum 3 years of experience in sales
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 Experience in the relevant field.
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 Good communication and writing skills, Fluent in English.
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 A team player.
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 Strong ethics and integrity.
 </li>
 </ul>
</div>

Sr. Sales Associate (Certifications)

United Motorcycle Pvt LTD

Customer Sales RepresentativePosition Title: Customer Sales Representative No. of Positions: 10 Location: Lahore, Rawalpindi, Karachi, Multan Salary Range: PKR 50,000 &ndash; 60,000Job OverviewWe are seeking motivated and professional Customer Representatives to join our team. The ideal candidates will have strong communication skills and prior experience in call center services, with the ability to handle customer queries efficiently in an office-based environment.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Respond to customer inquiries, complaints, and service requests</li><li>Provide accurate information regarding products and services</li><li>Maintain customer records and update systems accordingly</li><li>Ensure high levels of customer satisfaction and service quality</li><li>Follow company policies and communication guidelines</li></ul>Requirements<ul><li>Education: DAE (Diploma of Associate Engineering) &ndash; Electrical</li><li>Experience: Prior experience in Call Center / Customer Service roles preferred</li><li>Strong verbal communication and interpersonal skills</li><li>Basic computer knowledge and data entry skills</li><li>Ability to work in a fast-paced environment</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Sales Representative

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