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customer service executive

BLS International Services

<p><b>Job Summary:</b></p><p>We are seeking a motivated Customer Service Executive to join our team. The ideal candidate will provide exceptional service to prospective customers, ensuring a seamless experience from appointment slotting to application submission.</p><p>Job Description</p><ul><li>Handling the complete procedure of passport and visa application as per the standards of Mission. &middot;</li><li>Answering queries of all applicants and guiding applicants on rules and regulations. &middot;</li><li>Communicating and guiding applicants in a polite and helpful manner. Responsible for data entry without errors. &middot;</li><li>Constantly updating self on product knowledge.</li><li>Guiding applicants on the process. &middot;</li><li>Cash handling and reporting accurately. &middot;</li><li>Flexible to work in different location and shift timings.</li></ul><p>Mandatory experience / skills / qualification</p><ul><li>Excellent communication and interpersonal skills. &middot;</li><li>Must be a graduate &middot;</li><li>Experience of customer service for a year minimum. &middot;</li><li>Flexible in working hours and locations. Working hours will be double shift or Single shift depending on the location. &middot;</li><li>Should be a team player</li><li>Speak Arabic will be an added advantage</li><li>Typing speed should be a minimum of 30 words per minute (W.P.M).</li><li>Local hire only (Transferable Visa)</li></ul><p>Interested candidates may send their CVs to Feroz.hamid@blsinternational.net</p><p>Job Type: Full-time</p><p>Pay: KD250.000 - KD290.000 per month</p><p>Application Deadline: 31/08/2025<br/>Expected Start Date: 28/08/2025</p>

Customer Service Executive

Johnson Controls

<div><p><b>What you will do</b></p><p>
The Sales Executive &ndash; Install will be directly reporting to Senior Sales Manager &ndash; HVAC. You will be based in Kuwait and will be part of team responsible for generating business through selling HVAC solutions to contractors &amp; clients and driving the growth of business for install division segment for Building Technology and Solutions with particular focus on HVAC portfolio.</p><p></p><p>
Based in Kuwait, the role shall emphasize in bringing in sales and installation solutions among new construction projects in Kuwait for HVAC Systems, with the growth of our market share with key and target customers in Kuwait and driving the business to a defined volume. As a member of this team, you will work within a vibrant environment that provides a platform for you to use your experience to generate business from running HVAC installation base.</p><p></p><p><b>
How you will do it</b></p><p>
As an Experienced Sales Executive you will have an understanding and knowledge of our product portfolio among HVAC solutions and you will work closely with the customers (Contractors &amp; End clients) to meet their expectations in order to close the new opportunities.</p><p></p><p>
As a Sales Executive you will develop a sales strategy to gain customer understanding of company product offerings qualify and prioritize opportunities and maintain appropriate territory records, develop financial justifications, prepare proposals, make presentations, and perform necessary follow ups for successful closing of the sale. You will Interface effectively with operations to deliver and improve service delivery. You will liaise with finance teams to bring down AR &amp; DSO numbers with the transacted customers. You will maintain established accounts through regular customer contact in pursuit of follow of sales. You will be reporting progress and updating sales tools for opportunity creation and projection of forecasts with accuracy of above 95%.</p><p></p><p>
You are focused to seek and develop long term customer relationships, and self-motivated to drive your territory growth. You will be focused on growing our HVAC Equipment business in Kuwait.</p><p></p><p><b>
What we look for</b></p><p><b>
Required
</b></p><ul><li>Bachelor&rsquo;s degree in mechanical or similar field</li><li>
Minimum 9 years of sales experience focused on selling installation solutions for HVAC business within Kuwait region.</li><li>
Proven track record of achieving sales within the Kuwait market . Demonstrable network of customer, consultant and client relationships in GCC Market .</li><li>
Customer focused and ability to build relationship with customers, contractors &amp; end clients.</li><li>
Organization skills and ability for multi-tasking in a fast-paced work environment.</li><li>
Determined, results and self-driven, maturity and high team spirit are essential qualities to succeed in a dynamic environment.</li><li>
Excellent written and verbal communication in English along with presentation skills.</li><li>
Valid Kuwait Driving License</li></ul></div><p></p>

Sales Executive - HVAC

Hilton

<div>
 An Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.
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  What will I be doing?
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 As Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
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   Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
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   Process accurately check-ins and check-out
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   Ensure that all Guest supplies and amenities are offered and replenished to the required standards
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   Stay current with all hotel services as well as VIP requests and special events
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   Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
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   Project a professional manner with an emphasis on hospitality and Guest service
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   Comply with Hotel security, fire regulations and all health and safety legislation
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   Executive tasks as instructed by the Executive Lounge Supervisor or Manager
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   Serve your role and Team in an environmentally-conscience manner
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  What are we looking for?
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 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
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   Previous Front Office experience in the hotel, leisure or retail sector
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   Calm, efficient and organised
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   Excellent personal presentation and communication skills
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   A passion for delivering exceptional levels of Guest service
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 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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   Previous experience in Executive Lounge in a hotel environment
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   Multi-lingual
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  What will it be like to work for Hilton?
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 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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  Work Locations
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 Waldorf Astoria Kuwait
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  Schedule
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 Full-time
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  Brand
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 Waldorf Astoria Hotels &amp; Resorts
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 Guest Services, Operations, and Front Office
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Front Office Receptionist

Dar Al Shifa Hospital

<div><p><b>Purpose and Scope of the Job</b></p>
<p>To handle all incoming housekeeping and room services requests and to administer the day-to-day functions in a timely and efficient manner, ensuring the hospital is meeting its satisfaction objectives.</p><br>
<p></p>
<p><b>Main Duties and Responsibilities/Performance Standards</b></p>
<ul><li>To handle the all-incoming requests from all the areas. Receive, log them and ensure that the request is acted on.</li>
<li>To liaise with Maintenance department on maintenance request and sent request through SAP.</li>
<li>To provide a courteous and efficient telephone manner according to DASH standard.</li>
<li>Taking the bookings for the meeting rooms and follow up on necessary arrangements.</li>
<li>To liaise with reception department regarding the guest requests and update them on the status.</li>
<li>To ensure that room status changes are updated in SAP every time and where necessary communicated with admission department for the changes.</li>
<li>To control the house keeping supplies and assist in the inventory procedure.</li>
<li>To ensure that guest expectations are met or exceeded by providing an efficient, friendly and attentive service.</li>
<li>Assists in the administration of the department by completing the necessary forms, documents and log books in a timely and accurate manner as directed.</li>
<li>Handles the customer complaints if possible or reports to HOD.</li>
<li>Make appropriate suggestion and recommendation to HOD for the general improvement of the section.</li>
<li>Polite and professional in any situation where the image or regulation of the hospital is represented.</li>
<li>Contributes to moral and team spirit of the hospital by maintaining effective relationship with colleagues.</li>
<li>Updating of day today/weekly/Monthly departmental reports</li>
<li>Ensures quality and patient safety practices are followed.</li>
<li>Provides or promotes people centered care.</li>
<li>Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.</li>
</ul>
<p><b>Clinical Responsibilities: </b>Collect the information about the infection cases admitted and relay the information to supervisors and related housekeeping staff.</p>
<p><b>Management Responsibilities:</b></p>
<ul><li>Record and filing of all the support service-related documents.</li>
<li>Create maintenance notification in SAP and follow up.</li>
<li>Follow up on support services related purchasing request.</li>
<li>Managing the real time room status update on SAP</li>
</ul>
<p><b>Development and Planning: </b>Attend department trainings and staff development programs.</p><br>
<p></p>
<p><b>Qualifications, Competences and Skills</b></p>
<p><b>Education: </b>Bachelor&rsquo;s Degree or Diploma in Hotel Management</p>
<p><b>Experience: </b>Minimum 2 years&rsquo; experience in Hospitality service industry</p>
<p><b>Language:
</b></p><ul><li>English and Arabic</li>
<li>Write routine reports, correspondence, summaries, and reports in English using prescribed format.</li>
<li>Ability to speak effectively in English before groups such as customers or employees</li>
</ul>
<p><b>Computer Proficiency: </b>Good Knowledge of MS Office &amp; Hospital operating systems</p>
<p><b>Performance Competencies</b></p>
<ul><li>Good language skill, ability to read and write.</li>
<li>Positive approach to the customer service.</li>
<li>Follow the polite and courteous telephone manner.</li>
<li>Should be active and show the initiative.</li>
</ul>
<p><b>Principle Working Relationships and Remarks</b></p>
<ul><li>Executive housekeeper
</li><li>Dietary department</li>
<li>Admission Department</li>
<li>Nursing</li>
<li>Maintenance</li>
<li>HR</li>
<li>Purchasing</li>
</ul>
<p><b>Other Preferences:</b></p>
<ul><li>Candidates who are available in Kuwait and possess a valid and transferable visa in Kuwait will be preferred.</li></ul></div><p></p>

Support Services Call Center Coordinator (Female)

Talent21

The Role
<br>Job Purpose The Health Club Operations Manager will oversee the daily operations of the hotel’s health club and spa facilities, ensuring exceptional guest experiences, smooth operational efficiency, and achievement of revenue targets. This role requires strong leadership, a customer-focused mindset, and an in-depth understanding of fitness, wellness, and spa operations in a luxury hospitality setting. A little taste of your day-to-day: - Managing the overall operations of the Health Club, Spa, and recreational facilities including pool, gym, and wellness areas. - Leading, training, and motivating a diverse team of fitness instructors, therapists, lifeguards, and reception staff to deliver high standards of service. - Ensuring all facilities are clean, safe, and well-maintained, complying with health and safety regulations. - Developing and implementing membership programs, wellness promotions, and packages to increase revenue and guest loyalty. - Monitoring guest feedback and resolving service issues to maintain a world-class guest experience. - Coordinating with Sales & Marketing to promote health club facilities and special offers. - Managing departmental budgets, expense control, and financial performance to meet revenue goals. - Building and maintaining strong relationships with hotel guests, members, and local partners. - Regularly analyzing usage trends and market demands to optimize service offerings and pricing. - Representing the hotel at health, wellness, and lifestyle events in the local community.
<br><br>
Requirements
<br><ul>
<li>Candidate must be based in Kuwait with strong market knowledge and networks. - Bachelor’s degree in Hospitality, Sports Science, Fitness Management, or a related field. - Minimum 5 years of experience in health club, spa, or fitness center operations, preferably in luxury hotels or resorts. - Proven track record of managing teams, memberships, and revenue-driven wellness programs. - Strong leadership, organizational, and customer service skills. - Knowledge of health, fitness, spa, and wellness trends. - Strong financial acumen with experience in budgeting and cost control. - Fluency in English required; Arabic is an advantage. - Certification in fitness, lifeguarding, or first aid is a plus. - Ability to work flexible hours, including weekends and holidays, to meet business needs. What you can expect from us: - A supportive environment with opportunities for professional growth within IHG. - Competitive salary, attractive incentives, and full benefits package. - Access to global training programs and career development pathways. - The chance to lead and shape a premium wellness experience for guests and members.</li>
</ul>
About the company
<br>talent21 was founded in 2010 with a distinguishing vision intended to enable the achievement of the following objectives: - Creating value for our clients by placing their interests first. Assist our clients in acquiring leadership talent through: - Outstanding research capabilities and access to global talent pool. - Thorough assessment methodology. - In depth reference checking. - Critical contribution to successful completion of the search by facilitating the final negotiations. - Contribute to a potential candidates career development by always considering his/her personal interest when assessing his/her suitability for any given position. talent21 International is one of the leading executive search organizations in the world. Headquartered in India, we have representation in The Americas, Asia Pacific, Europe, Middle East and China. Our global presence allows us to service companies around the world - covering all the major industry sectors.

Health Club Operations Manager

Al Mulla Group

<div>
 <p>
  This role is responsible for developing and executing strategic sales plans to drive R&amp;L business growth and market share in Corporate and Retail channels. This role involves managing sales teams, setting targets, analyzing market trends, and ensuring customer satisfaction. The GM &ndash;R&amp;L Sales acts as a key member of the executive leadership team and contributes to overall company sales strategy and performance.
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   Responsibilities
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   Develop and implement effective retail and corporate sales strategies to meet organizational goals.
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   Lead, manage, train and motivate the sales team to ensure high performance and achievement of targets.
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   Identify new market opportunities and expand into new segments.
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   Build and maintain strong, long-lasting customer relationships.
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   Analyze sales performance metrics and adjust strategies as needed.
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   Oversee key client negotiations and high-value deals.
  </li>
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   Work closely with the marketing, product, and fleet operations teams to align strategies and support business objectives.
  </li>
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   Forecast sales volumes and prepare budgets and reports for senior leadership.
  </li>
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   Monitor competitor activity and market trends to maintain a competitive edge.
  </li>
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   Ensure compliance with all legal and regulatory sales practices.
  </li>
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   Oversee corporate tendering process, ensuring competitive pricing and compliance with bid requirements.
  </li>
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   Develop and manage partnerships with dealerships and explore special programs cooperation opportunities.
  </li>
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   Set and monitor Key Performance Indicators (KPIs) for sales teams to drive high performance.
  </li>
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   Take ownership of the Sales GP, ensuring profitability and cost optimization.
  </li>
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   Develop and manage the annual budget, forecasts, and performance targets.
  </li>
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   Optimize cost of sales while maintaining high service standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Educational Qualification
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Engineering, Sales, Marketing, or a related field; an MBA is preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   Years of Experience: 7 - 10 Years
  </li>
  <li>
   Field of Experience: Experience in sales and management within Automotive industry, with a significant portion in the Kuwaiti market
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong experience in corporate tenders within Kuwait.
  </li>
  <li>
   Excellent leadership, negotiation, and communication skills.
  </li>
  <li>
   Ability to develop high-performing teams and drive operational excellence.
  </li>
  <li>
   Fluency in Arabic and English is essential.
  </li>
 </ul>
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  <br/>
 </p>
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  <strong>
   Job Remarks
  </strong>
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  <li>
   Preferred Language: English, Arabic
  </li>
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   Job Country: Kuwait
  </li>
  <li>
   Duty Shift / Timings: One Shift / 8:00 am to 5:00 pm
  </li>
 </ul>
 <p>
 </p>
</div>


Group Manager - Sales - Al Mulla Rental & Leasing

Ooredoo Group of Companies

<div><div><div><p><b>Available Opportunities</b></p>
</div></div><div><div><div><h3 class="jobSectionHeader"><b>VAC9407 - Executive, Events B2B2C /Phono Subsidiary of Ooredoo Kuwait</b></h3>
</div></div><ul><div><div><b>Field:
</b></div><div><b>Business &amp; Consumer Sales
</b></div></div><div><div><b>Contract Type:
</b></div><div><b>Full Time - Permanent
</b></div></div><div><div><b>Location:
</b></div><div><b>Kuwait - Kuwait City
</b></div></div><div><div><b>Closing Date:
</b></div><div><b>30-Sep-2025
</b></div></div></ul></div><div><div><div><h5 class="jobSectionHeader"><b>The Company</b></h5>
</div><div><p>Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .</p><p>
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.</p><p>
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team &ndash; and it's a team that you can be part of.</p><p>
Ooredoo's future is bright, and you can be part of our ongoing success.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>The Purpose</b></h5>
</div><div><p>Sell Ooredoo services, Upgrade the rate plans and influence none Ooredoo customers with new sales offers. Maintaining existing relationships and fulfilling monthly target, especially clients whom classified &ldquo;B2B2C Customers for Ooredoo&rdquo;.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Key Accountabilties &amp; Responsiblities</b></h5>
</div><div><p>1- Sales</p><ul><li><p>
Sell Ooredoo services and products (post-paid activation &amp; mobile accessories or any other products provided by company related to telecom, etc) over market channels.</p></li><li><p>
Sell Ooredoo services and products to potential customers &ldquo;High Value Rates Consumers&rdquo;.</p></li><li><p>
Utilizing creative, innovative mindset and skilled personality to close deals and achieve the target set by Ooredoo.</p></li><li><p>
Take the initiative to stay well-informed about latest expertise in relevant field.</p></li><li><p>
Make sales plans independently for potential customers; refer to Line Manager when necessary.</p></li><li><p>
Provide ongoing support to customers &ldquo;existing and new&rdquo; by reporting and gaining approvals where necessary.</p></li><li><p>
Follows procedure to activate lines, services and Ported In customers in which ensures minimum delays in order to meet subscriber expectations &amp; follow sales validation process (KYC).</p></li><li><p>
Achieve optimum level of customer feed through written reports on challenges and inquiries.</p></li><li><p>
Ensure standards for high quality, customer service.</p><p>
2- <b>Quality Control of Staff Daily Based Activities:</b></p></li><li><p>
Ensure that drawers are opening and closing as per Ooredoo finance standard on daily basis.</p></li><li><p>
Before closing cash register or cash drawer, employee and branch manager should make sure that all the transactions are on the place.</p></li><li><p>
Handle cash at the store as well as collecting daily sales and other necessary reports.</p></li><li><p>
Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.</p></li><li><p>
Process collection report on daily bases according to financial process.</p></li><li><p>
Ensure that all transaction submitted and matching the request without any variance.</p></li><li><p>
Report and deliver the daily cash and credit cards vouchers as well for the Ooredoo services which require applications.</p></li><li><p>
Attend constantly all training and coaching which set be management.</p><p>
3- <b>SAF Management:</b></p></li><li><p>
Ensure that all signatures done by employee and customer on requested places on SAF.</p></li><li><p>
Ensure that all the transactions are checked properly; in order to submit it to the Head Office on daily basis to avoid any claw .</p></li><li><p>
The signed SAF is to be sent to CCQC and a scanned copy is to be uploaded in RAS as attachment fill.Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</p></li><li><p>
Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.</p></li><li><p>
Up-sell and promote company digital platforms and direct customers to process their basic services through it. Contribute to the department communication plan through attendance of regular team meetings, events and preparation of requested reports.</p></li><li><p>
 knowledge and expertise with colleagues.</p></li><li><p>
Phono management has the right to reallocate sales executive to any other division during crisis mode.</p></li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Qualifications</b></h5>
</div><div><ul><li><p>Higher secondary school degree or equivalent discipline from recognized institution.</p></li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Requirements</b></h5>
</div><div><ul><li><p>Minimum 3 years&rsquo; experience in relevant field.</p></li><li><p>
Intensive knowledge of local market condition. MS office skills.</p></li><li><p>
Exceptional communication and interpersonal skills.</p></li><li><p>
Fluent in Arabic &amp; English; written and spoken.</p></li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul></div></div></div></div></div><p></p>

Executive, Events B2B2C /Phono Subsidiary of Ooredoo Kuwait

Explore 339+ Customer service executive in Kuwait this September. Find roles across top companies and apply now to boost your career.