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customer service export coordinator

Ocean Network Express

<div>Looking for an exhilarating adventure in the shipping industry? Look no further than Ocean Network Express! We are seeking talented individuals who are passionate about joining our dynamic team and shaping the future of global trade.
JOB PURPOSE 
To be part of our dynamic and passionate world, we are seeking experienced Customer Care Agents for our Export department. We are seeking someone with a proven track record of working in the freight and logistics industry (or similar type industries). This role will see you coordinating end-to-end processes relating to export, dealing with international agents for bookings, directly liaising with clients and compiling documentation. You will have exceptional communication skills, have a high focus on customer service and work well in a team environment.
<h2 class="jobSectionHeader">PRIMARY JOB RESPONSIBILITIES</h2>
<ul><li>A Customer Service Export employee manages all export bookings for a specific trade and/or a specific range of customers</li></ul>
<ul><li>Providing correct booking confirmations to customers.</li></ul>
- Monitoring bookings and amend them whenever required (de/increase equipment, amend equipment types, rolling bookings to next/other vessels, amendments of reefer settings etc.) keeping all relevant internal- and external parties informed.
<ul><li>Keeping customers well informed of any issues with bookings.</li></ul>
<ul><li>Properly monitoring all additional costs against individual bookings and making sure they are recovered.</li></ul>
<ul><li>Investigating / correcting export dispute invoices.</li></ul>
<ul><li>Corresponding with world-wide offices to track shipments.</li></ul>
<ul><li>Checking availability of equipment, transport options and vessel space prior to accepting new bookings.</li></ul>
<ul><li>Entering bookings in the operational system in line with procedures, arranging pre-carriage with transport departments, and internally coordinating IMO / OOG requests / acceptance, stuffing of containers.</li></ul>
<ul><li>Entering bills of lading in the operational system and preparing invoices.</li></ul>
<ul><li>Solving queries, reporting to responsible persons.</li></ul>
REQUIRED SKILLS AND COMPETENCIES
The ideal candidate should have:
<ul><li>Bachelor&rsquo;s degree</li></ul>
<ul><li>An excellent command of the English language, both verbal and written.</li></ul>
<ul><li>Experience in a liner shipping or freight forwarding company.</li></ul>
<ul><li>Experience in export customs procedures in liner shipping is a plus.</li></ul>
<ul><li>Being customer and service oriented, having attention to details</li></ul>
<ul><li>Good team player</li></ul>
<ul><li>Open for changes and improvement</li></ul></div>

Customer Service Export Coordinator

HUMAN KAPİTAL İNSAN KAYNAKLARI

<div><div>S&uuml;rekli / Tam Zamanl&#305;</div>
<div></div><div>Referans Numaras&#305; : 1981-2028-2025
</div><div>&#304;&#351;e Al&#305;nacak Ki&#351;i Say&#305;s&#305; : 1</div>
<div></div><div>T&uuml;rkiye - &#304;stanbul (Avrupa)
</div>
<div></div><div>Pozisyon Seviyesi : :Orta D&uuml;zey Y&ouml;netici
</div><div></div><div>&#304;&#351; Alan&#305; : : &#304;thalat / &#304;hracat
</div><div><div><h4 class="jobSectionHeader">Genel Nitelikler ve &#304;&#351; Tan&#305;m&#305; :</h4>
 </div><div>Export Sales Manager 
About the Company 
On behalf of our client &mdash; a well-established and export-oriented manufacturing company producing raw and semi-processed materials for the food industry &mdash; we are seeking an experienced Export Sales Manager to lead the company&rsquo;s international growth initiatives.
Our client operates in multiple countries with a strong commitment to quality, innovation, and sustainable business practices. The organization aims to expand its presence in global markets by strengthening its export operations and commercial network.
Role Purpose
This position is responsible for developing and implementing international sales strategies, expanding customer networks, and identifying new market opportunities to support the company&rsquo;s global growth objectives. 
The Export Sales Manager will play a key leadership role in achieving sales targets, improving operational efficiency, and enhancing customer satisfaction in overseas markets.
For apply; https://humancapital.com.tr/ilan/131/export-sales-manager
Qualifications<ul><li>
Bachelor&rsquo;s degree (preferably in International Trade, Business Administration, or related fields),</li><li>
Advanced command of English</li><li>
Minimum 10 years of experience in export sales and business development,</li><li>
Experience in food or food industry raw materials / agricultural commodities.</li><li>
Strong knowledge of ERP systems and digital export platforms,</li><li>
Proficient in MS Office applications,</li><li>
Solid understanding of international trade regulations and export operations,</li><li>
Excellent negotiation, communication, and representation skills,</li><li>
Proven leadership and team-management abilities, with a strong results-driven approach,</li><li>
Analytical thinker with solid planning and reporting skills,</li><li>
No travel restrictions; holds a valid driver&rsquo;s license,</li><li>
Based in Istanbul or willing to relocate.</li></ul>
Key Responsibilities<ul><li>
Develop and execute export sales strategies and market plans,</li><li>
Manage existing customer relationships and expand into new international markets,</li><li>
Lead quotation, pricing, and contract negotiation processes with global partners,</li><li>
Oversee logistics, customs, and documentation processes in line with export requirements,</li><li>
Conduct market, competitor, and price analyses to shape effective sales policies,</li><li>
Represent the company at international fairs, trade missions, and customer visits,</li><li>
Manage and coach the export team, ensuring high performance and continuous improvement,</li><li>
Prepare regular sales reports, forecasts, and budget analyses for senior management.</li></ul>
Human Kapital is a private employment agency operating under license number 228, dated June 20, 2025, granted by the Turkish Employment Agency (&#304;&#350;KUR). 
 In accordance with Law No. 4904, no fees or financial benefits may be requested from job seekers under any circumstances.
</div></div><div><div><h4 class="jobSectionHeader">Aday Kriterleri</h4>
</div><div><ul><li>&#304;lan Tarihi : 31.10.2025</li>
<li>E&#287;itim Seviyesi: Lisans Mezun, Y&uuml;ksek Lisans Mezun</li>
<li>Ya&#351;ad&#305;&#287;&#305; &#350;ehir: &#304;stanbul (Avrupa),
</li><li>Tecr&uuml;be Y&#305;l&#305;: 10-0 Y&#305;l</li>
<li>Yabanc&#305; dil ve seviyesi: &#304;ngilizce - ( Seviye : &#304;leri) 
</li><li>Askerlik Durumu: Yap&#305;ld&#305;, Muaf
</li><li>Firman&#305;n Tercih Etti&#287;i Sekt&ouml;rler : GIDA SEKT&Ouml;R&Uuml;, HIZLI T&Uuml;KET&#304;M &Uuml;R&Uuml;NLER&#304;</li></ul></div></div></div>

EXPORT SALES MANAGER

Organik Kimya

<div>
 
 
 Are You the One?
 
 
 
 We are looking for a
 
 Solution Partner
 
 to join our
 
 Export Operations &ndash; Foreign Trade Management
 
 team! This role is responsible for
 
 managing end-to-end export operations,
 
 ensuring timely and compliant deliveries to global customers. You will coordinate with freight forwarders, customs brokers, production, and sales teams to secure smooth execution of export shipments while driving cost and process efficiencies across the supply chain.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in International Trade, Logistics, Business Administration, Economics, Industrial Engineering, or a related field.
 </li>
 <li>
 Minimum 2 years of experience in
 
 export operations
 
 ,
 
 international trade
 
 , or
 
 supply chain management
 
 .
 </li>
 <li>
 Strong knowledge of
 
 export regulations
 
 ,
 
 customs documentation
 
 , and
 
 foreign trade compliance
 
 .
 </li>
 <li>
 Experience managing
 
 sea, air, land, and multimodal export shipments
 
 .
 </li>
 <li>
 Preferably experienced in the
 
 chemical, manufacturing
 
 , or related industries.
 </li>
 <li>
 Proficiency in
 
 ERP systems
 
 .
 </li>
 <li>
 
 Advanced English
 
 (both written and spoken).
 </li>
 <li>
 Strong analytical, problem-solving, and result-oriented mindset.
 </li>
 <li>
 Excellent
 
 organizational
 
 and
 
 time management
 
 skills with attention to detail.
 </li>
 <li>
 Ability to work collaboratively with
 
 cross-functional teams
 
 and external partners.
 </li>
 </ul>
 <li>
 </li>
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage
 
 end-to-end export operations
 
 , ensuring full compliance with international trade and customs regulations.
 </li>
 <li>
 Coordinate with
 
 freight forwarders, customs brokers, transporters, suppliers, and internal stakeholders
 
 to ensure on-time and accurate shipments.
 </li>
 <li>
 Prepare, control, and archive export documentation (
 
 Commercial Invoice, Packing List, Bill of Lading, ATR, EUR.1, Certificate of Origin, Insurance Policy
 
 , etc.).
 </li>
 <li>
 Monitor customs clearance and proactively resolve potential delays or issues.
 </li>
 <li>
 Optimize transportation methods (sea, air, land, multimodal) to ensure efficiency and cost-effectiveness.
 </li>
 <li>
 Follow up on export licenses, trade incentives, and customs procedures in line with applicable regulations.
 </li>
 <li>
 Analyze
 
 logistics costs
 
 , identify saving opportunities, and propose improvement actions.
 </li>
 <li>
 Support
 
 digital transformation
 
 and process optimization initiatives within export operations.
 </li>
 <li>
 Collaborate with
 
 Sales, Planning, Finance, Warehouse, and Logistics
 
 teams to ensure operational excellence.
 </li>
 <li>
 Maintain professional communication with international customers, agents, and logistics partners.
 </li>
 <li>
 Prepare and report key performance indicators (KPIs) and operational metrics to management.
 </li>
 </ul>
 
 
 
 
 
 What Organik Kimya offers?
 
 
 <ul>
 <li>
 "Great Place to Work" and "Top Employer" environment
 </li>
 <li>
 The opportunity to take part in an industry-changing journey, empowerment
 </li>
 <li>
 Hybrid work model, home-office allowance
 </li>
 <li>
 Gym, Dietitian, Psychological Support Services
 </li>
 <li>
 Advanced leave policies
 </li>
 <li>
 Flexible benefits
 </li>
 <li>
 Private health insurance
 </li>
 </ul>
 
 
 
 
 
 About Organik Kimya
 
 
 
 Starting our journey in 1924 as a chemicals trader, today, with over 90 years of experience in the chemicals industry, we have been providing solutions to a variety of markets and applications utilizing different technologies. Our manufacturing and service locations enable us to serve our customers all around the world.
 
 
 We have been employing the power of science and customer intimacy since our humble beginnings and we started our polymer emulsions production in 1965 with this notion. Besides our Istanbul polymer emulsions plant with 120,000 tpa production capacity, we invested in a new plant with an 80,000 tpa production capacity in Rotterdam in 2007. Our Tuzla plant investment includes hotmelt production with a capacity of 12,000 metric tons to serve the industrial adhesives market.
 
 
 Organik Kimya&rsquo;s customers enjoy valuable solutions for a variety of applications in 6 different business units:
 
 <ul>
 <li>
 Coating Solutions
 </li>
 <li>
 Construction Solutions
 </li>
 <li>
 Textile &amp; Leather Performance Solutions
 </li>
 <li>
 Pressure Sensitive Adhesives &amp; Paper Solutions
 </li>
 <li>
 Industrial Adhesives Solutions
 </li>
 <li>
 Life Sciences &amp; Material Solutions
 </li>
 </ul>
 
 
 
 
 
 
 Organik Kimya is an Equal Opportunity Employer
 
 
 
 
 
 We appreciate diversity within the company. People of all genders, gender identities, any ethnic and religious background, national origin, age, marital or economic status are encouraged to apply. We are strengthened by diversity and we strive to provide a flexible work environment in which everyone is included, treated fairly.
 
 
 
 
</div>

Export Operations

AIT Worldwide Logistics

<div>
 
 Introduction
 
 
 
 
 Move the world with us!
 
 
 
 AIT is a global freight forwarding company that has offices all around the world. Are you looking for a fast-paced, exciting and dynamic job? Then you are a perfect fit for our company! Join our team, be part of the international supply chain and move the world with us!
 
 
 If that sounds interesting, then make AIT Worldwide Logistics the next stop on your career ladder!
 
 
 
 Overview
 
 
 
 As an Ocean Export Operations Specialist, you will play a key role in ensuring the smooth and timely export of shipments for our valued customers. This position offers a dynamic blend of operational responsibility, customer interaction, and compliance expertise in a fast-paced, international environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate and ensure timely export shipment processing
 </li>
 <li>
 Optimize and document operational procedures and workflows
 </li>
 <li>
 Provide expert support and consultation to customers
 </li>
 <li>
 Manage customs clearance and related documentation
 </li>
 <li>
 Communicate with customers, agents, and service providers
 </li>
 <li>
 Prepare and follow up on quotations; conduct sales negotiations
 </li>
 <li>
 Process and secure customer invoices
 </li>
 <li>
 Monitor deadlines and ensure accurate invoicing
 </li>
 <li>
 Prepare Letters of Credit, Bills of Lading, delivery notes, customs documents, etc.
 </li>
 <li>
 Handle Dangerous Goods shipments in full compliance with applicable regulations
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Completed commercial apprenticeship in international forwarding
 </li>
 <li>
 Education in business administration
 </li>
 <li>
 Professional experience in international freight forwarding
 </li>
 <li>
 Fluent Germany and English (spoken and written); additional European languages are a plus
 </li>
 <li>
 Quick comprehension and a precise, reliable working style
 </li>
 <li>
 Independent, efficient, and accurate work ethic
 </li>
 <li>
 Enthusiastic team player with a proactive mindset
 
 
 </li>
 </ul>
 
 About AIT Worldwide
 
 
 
 AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in ( virtually ) every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable , user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia , Europe, and North America, AIT offers full-service options , from customs brokerage and warehouse management to all- round worry-free services .
 
 
 
 What AIT Can Offer You
 
 
 
 In addition to a competitive salary and benefits package , we offer great programs for our employees . For example, everyone at AIT can participate in five hours of volunteer work each year to support a worthy cause.
</div>

Specialist Ocean Freight Export

<div>Introduction:
<div>
Move the world with us!</div><div>
AIT is a global freight forwarding company that has offices all around the world. Are you looking for a fast-paced, exciting and dynamic job? Then you are a perfect fit for our company! Join our team, be part of the international supply chain and move the world with us!</div><div>
If that sounds interesting, then make AIT Worldwide Logistics the next stop on your career ladder!</div>
Overview:
<div>
As an Ocean Export Operations Specialist, you will play a key role in ensuring the smooth and timely export of shipments for our valued customers. This position offers a dynamic blend of operational responsibility, customer interaction, and compliance expertise in a fast-paced, international environment.</div>
Responsibilities:
<ul><li>Coordinate and ensure timely export shipment processing</li><li>
Optimize and document operational procedures and workflows</li><li>
Provide expert support and consultation to customers</li><li>
Manage customs clearance and related documentation</li><li>
Communicate with customers, agents, and service providers</li><li>
Prepare and follow up on quotations; conduct sales negotiations</li><li>
Process and secure customer invoices</li><li>
Monitor deadlines and ensure accurate invoicing</li><li>
Prepare Letters of Credit, Bills of Lading, delivery notes, customs documents, etc.</li><li>
Handle Dangerous Goods shipments in full compliance with applicable regulations</li></ul>
Qualifications:
<ul><li>Completed commercial apprenticeship in international forwarding</li><li>
Education in business administration</li><li>
Professional experience in international freight forwarding</li><li>
Fluent Germany and English (spoken and written); additional European languages are a plus</li><li>
Quick comprehension and a precise, reliable working style</li><li>
Independent, efficient, and accurate work ethic</li><li>
Enthusiastic team player with a proactive mindset</li></ul>
About AIT Worldwide:
<div>
AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in (virtually) every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, and North America, AIT offers full-service options, from customs brokerage and warehouse management to all-round worry-free services.</div>
What AIT Can Offer You:
<div>
In addition to a competitive salary and benefits package, we offer great programs for our employees. For example, everyone at AIT can participate in five hours of volunteer work each year to support a worthy cause.</div></div>

Workforce İnsan Kaynakları

<div>
 
 We are looking for a "
 
 Logistics &amp; Customer Operations Specialist
 
 " for our customer.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Support the Foreign Trade &amp; Logistics Manager in all export and shipment-related activities
 </li>
 <li>
 Receive and process customer and internal orders, ensuring accurate and timely data entry into the system
 </li>
 <li>
 Coordinate with the Sales Manager regarding order confirmations, delivery schedules, and shipment priorities
 </li>
 <li>
 Prepare and follow up on export documentation and shipment status with forwarders, customs brokers, and logistics partners
 </li>
 <li>
 Ensure timely and compliant execution of shipments and maintain proactive communication with all stakeholders
 </li>
 <li>
 Keep organized records of orders, shipments, and customer communications
 </li>
 <li>
 Assist in resolving operational issues and contribute to process improvements within customer and logistics operations
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in International Trade, Business Administration, or a related field
 </li>
 <li>
 Minimum 3 years of experience in export operations, logistics, or customer operations
 </li>
 <li>
 Solid understanding of international trade and shipment processes
 </li>
 <li>
 Strong communication and coordination skills across departments and with external partners
 </li>
 <li>
 Good command of English, both written and verbal
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Proficiency in ERP systems and MS Office applications
 </li>
 <li>
 Solution-oriented mindset and ability to work in a fast-paced environment
 </li>
 <li>
 Located in Istanbul European side
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Workforce &Idot;nsan Kaynaklar&inodot; ve Dan&inodot;&scedil;manl&inodot;k Hizmetleri Ltd.&Scedil;ti.Under the supervision of &Idot;&scedil;kur(Turkey Employment Organization), it is a private employment agency with license number 897 dates 14.12.2022
 
 
</div>

Logistics & Customer Operations Specialist

NRF (Nederlandse Radiateuren Fabriek)

<div>
 
 
 Customer Service Officer
 
 
 
 
 
 
 Are you a proactive and enthusiastic individual with a genuine passion for customer service and a strong desire to advance your career? If you're eager to contribute your skills and dedication to our dynamic and international organization and have the ambition to take our customer service to new heights, we want to hear from you!
 
 
 
 
 
 Location: Instambul (Asian side)
 
 
 
 
 
 
 About the job
 
 
 
 
 
 
 In this position, you process orders that you receive by phone and/or by mail from domestic and foreign customers, which must be checked for completeness and accuracy. You also assess whether the orders can be delivered. The Customer Service shall maintain contacts with customers over specific needs and ensure proper sales administration.
 
 
 
 
 
 
 What are you going to do as a Customer Service Officer?
 
 
 
 
 
 <ul>
 <li>
 Order taking by email or in the system
 </li>
 <li>
 Receiving phone calls from customers
 </li>
 <li>
 Preparation of order confirmations and all necessary documentation connected with transport procedures and invoicing
 </li>
 <li>
 Collaborating with the logistics department in organizing shipment
 </li>
 <li>
 Processes return, credit, and debit memos as required
 </li>
 <li>
 Liaise with the Central Planning department on delivery times and dates, change customer demands and forecasts
 </li>
 <li>
 Supporting administrative duties in the office
 </li>
 </ul>
 
 
 
 
 
 What do you bring as a Customer Service Officer?
 
 
 
 
 
 <ul>
 <li>
 Education at minimum secondary level with a high-school exam
 </li>
 <li>
 Fluent Turkish and English is a must
 </li>
 <li>
 Experience in Customer Service or similar office position - approx. 1
 </li>
 <li>
 Knowledge of export documentation
 </li>
 <li>
 Customer-oriented thinking and acting
 </li>
 </ul>
 
 
 
 
 PLEASE ATTACH YOUR CV IN ENGLISH ONLY.
 
 
 
 
 
 
 Our benefits
 
 
 
 
 
 <ul>
 <li>
 
 Competitive salary
 
 </li>
 <li>
 Remuneration that will be adequate to your skills, experience, and results &ndash; NRF appreciates employees, also financially.
 </li>
 <li>
 
 Vacation incentive
 
 </li>
 <li>
 Once per year, you will receive an additional incentive for your long-term vacation.
 </li>
 <li>
 
 Sports incentives
 
 </li>
 <li>
 We fully support and encourage our employees to stay active and prioritize their well-being. To help you engage in regular exercise, we offer various incentives and discounts for sports-related activities.
 </li>
 <li>
 
 Development &amp; training
 
 </li>
 <li>
 We love to support your development, this starts with offering English classes with a native speaker after 3 months of employment.
 </li>
 <li>
 
 Pleasant working environment
 
 </li>
 <li>
 Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees.
 </li>
 <li>
 
 Nice atmosphere
 
 </li>
 <li>
 We will say immodestly: it&rsquo;s just fun to work with us.
 </li>
 </ul>
 
 
</div>

Customer Service Officer

Explore 678+ Customer service export coordinator in Istanbul Turkey this November. Find roles across top companies and apply now to boost your career.

678 customer service export coordinator jobs IN Istanbul Turkey

Customer Service Export Coordinator

EXPORT SALES MANAGER

Export Operations

Specialist Ocean Freight Export

Specialist Ocean Freight Export

Logistics & Customer Operations Specialist

Customer Service Officer