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customer engineer ii

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BUKAKA INTERNATIONAL

About UsPT Bukaka Teknik Utama Tbk was established in 1978 and operates in the engineering, infrastructure, and industrial sectors. The company provides various services and products to clients, supported by strong technical expertise and professional teams.Job PurposeThe Service Support Coordinator will be responsible for coordinating service-related activities, ensuring effective communication between internal teams and clients, and supporting the delivery of services in line with company standards.Key Responsibilities<ul><li>Act as a point of contact for clients regarding service requests and inquiries.</li><li>Coordinate with internal departments to ensure timely handling of client requirements.</li><li>Maintain accurate records of service requests, schedules, and follow-ups.</li><li>Support the preparation of service-related documentation, reports, and updates.</li><li>Monitor service delivery progress and escalate issues when needed.</li><li>Assist in identifying areas for service improvement and client satisfaction.</li><li>Ensure compliance with company procedures and quality standards.</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s degree in Business Administration, Engineering, or related field.</li><li>Prior experience in customer service, client coordination, or service support role preferred.</li><li>Strong organizational and communication skills.</li><li>Ability to multitask and manage time effectively.</li><li>Proficiency in MS Office (Word, Excel, Outlook).</li><li>Attention to detail and problem-solving skills.</li></ul>Job Type: Full-time

Service Support Coordinator

CHOCOLALA LLC - UAE & GCC

Job Description:<ul><li>Handle cash and financial transactions accurately and efficiently, ensuring swift and secure payment processing.</li><li>Provide friendly, professional, and engaging customer service to enhance the overall guest experience.</li><li>Operate Point of Sale (POS) systems with speed and accuracy, including processing sales, returns, and exchanges.</li><li>Maintain a clean and organized work area in accordance with company standards.</li><li>Resolve customer inquiries and issues promptly, escalating when necessary to ensure customer satisfaction.</li><li>Support team members during busy periods to ensure smooth store operations.</li><li>Follow all company policies and procedures, including those related to cash handling, safety, and loss prevention.</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsApplication Question(s):<ul><li>Are you currently working? When you are available for joining?</li></ul>Experience:<ul><li>cashier: 1 year (Required)</li></ul>

Cashier

Apparel Group

<div>
 
 Job Description
 
 
 
 POSITION OBJECTIVE
 
 
 <ul>
 <li>
 The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
 </li>
 <li>
 Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Greet the customers and assist them in selecting the right product.
 </li>
 <li>
 Convert the window shoppers to ultimate buyers.
 </li>
 <li>
 Promote the Club Apparel Loyalty Program of the company for repeat sales
 </li>
 <li>
 Serve Customers with the highest standards and follow the company guideline of selling ( GUEST &ndash; Greet, Understand, Explain, Sell, Thank)
 </li>
 <li>
 Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
 </li>
 <li>
 Must be presentable and well-groomed at all the times
 </li>
 <li>
 Flexible to work for extended hours during the Sale period
 </li>
 <li>
 Must possess up to date product knowledge and ensure minimal stock loss.
 </li>
 <li>
 Flexible to work for extended hours during the Sale period.
 
 
 </li>
 </ul>
 Merchandise:
 
 
 <ul>
 <li>
 Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
 </li>
 <li>
 Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
 </li>
 <li>
 Record the inventory inward / outward and maintain the report of the same Process
 </li>
 <li>
 Handle the POS (Point of Sale) / Billing Counter efficiently
 </li>
 <li>
 Tally money in the cash till during the beginning / end of the shifts
 </li>
 <li>
 Issue receipts / refunds / change to the customers correctly
 </li>
 <li>
 Process the payments by cash / credit cards / vouchers / automatic debits
 </li>
 <li>
 Ensure awareness and vigilance at all times of security in the store without any negligence
 </li>
 <li>
 Must be flexible to work for varied shifts and overtime as per the business requirement
 </li>
 <li>
 Adhere to SOP &amp; Loss Prevention Policies
 </li>
 <li>
 Maintain confidentiality of the sales figures to the outside party
 </li>
 </ul>
</div>

Sales Associate

Al-Faisal Investments SPC

About UsAt Wasla Call Center, we specialize in helping businesses in Oman enhance their customer experience through professional call center services and telesales solutions. We are looking for motivated and dynamic individuals to join our growing team.Responsibilities<ul><li>Handle inbound and outbound customer calls in a professional manner.</li><li>Promote and sell company services to potential and existing clients.</li><li>Build and maintain strong customer relationships.</li><li>Work towards achieving monthly sales and performance targets.</li></ul>Requirements<ul><li>Previous experience in a call center or telesales role (preferred but not mandatory).</li><li>Strong communication, negotiation, and persuasion skills.</li><li>Proficiency in both Arabic and English (written and spoken).</li><li>Basic computer skills, including MS Office applications.</li></ul>What We Offer<ul><li>Fixed salary with attractive commission structure.</li><li>Ongoing training and career development opportunities.</li><li>A positive and supportive work environment.</li></ul>Job Type: Full-timeExperience:<ul><li>Customer service: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic, English (Required)</li></ul>

Call Center & Telesales Representative

Ooredoo Fintech

<div>
 
 
 Role Title: Head of Operations &amp; Centre of Excellence, Oman
 
 
 
 
 Reporting to: Oman Country Head
 
 
 
 
 
 
 Ooredoo Group (OG) is one of the fastest growing telecom groups in the world.
 
 
 
 
 
 Ooredoo Group is focused on managing the Group&rsquo;s performance, strengthening its global presence, and entering selected adjacent markets.
 
 
 As a result, OG has established a FinTech organisation &ndash; Ooredoo Fintech - committed to
 
 responsibly building
 
 an ambitious and innovative fintech business in the Middle East &amp; North Africa region and beyond.
 
 
 
 
 
 Ooredoo Fintech acts as a parent company and fully owns local fintech subsidiaries in each of the six target markets, which will hold the local regulatory license and permissions.
 
 
 
 
 
 The local fintech subsidiaries will be responsible for execution in the local markets, for running compliant, efficient operations and for building capabilities (Centres of Excellence) that can be reused and leverage across the Group.
 
 
 
 
 
 Leaders in Ooredoo Fintech will be tasked with building one of the most well-funded, ambitious and impactful ventures in the region, hence a few personal ingredients are essential:
 
 <ul>
 <li>
 Gravitas, presence and remaining centred on the long-term vision.
 </li>
 <li>
 Ability to lead teams at scale.
 </li>
 <li>
 A vision and the ability to build capabilities that are effective in a market and &ndash; at the same time &ndash; designed to be leveraged across the entire Group
 </li>
 <li>
 Ability to think, act and deliver constantly and incrementally.
 </li>
 <li>
 Ability to lead and manage a wide array of partners suppliers and colleagues across multiple jurisdictions.
 </li>
 <li>
 Demonstrably operating with an attitude that is simultaneously structured, pragmatic, credible &amp; courageous
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 The Head of Operations, Oman and Head of Center of Excellence is a
 
 business leader with track record in building resilient and efficient businesses.
 
 
 
 He/she will make the Oman operations a superbly organised, modern, integrated organisation that conducts its business efficiently and responsibly -
 
 and builds capabilities that are reused across the Group
 
 
 
 
 
 
 The role holder will be responsible for a broad range of Operational aspects in Ooredoo Fintech Oman, including:
 
 <ul>
 <li>
 Customer Service
 </li>
 <li>
 Financial operations
 </li>
 <li>
 Compliance operations
 </li>
 <li>
 B2B Operations
 </li>
 <li>
 Partners Operations
 </li>
 <li>
 Partnerships with Ooredoo Oman
 </li>
 </ul>
 
 
 
 
 In addition, Oman will act as Center of Excellence for the Group for Customer Service and Financial Operations. The role holder will be responsible of designing, implementing and overseeing these two functions across the Group,
 
 
 
 
 
 On many aspects, Ooredoo fintech starts from scratch or from low levels of harmonisation across countries, hence the ability to drive
 
 standardisation and automation
 
 at scale is key.
 
 
 
 
 
 Being experts in the field, credible leaders and having a
 
 co-founder attitude
 
 to building the business is a must have.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Customer service
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all aspects of the customer service and customer care function, ensuring users (consumer and merchants) in Oman receive exceptional and accurate service
 </li>
 <li>
 Establish service levels and actively manage and monitor
 </li>
 <li>
 Take corrective actions when service level is not met.
 </li>
 </ul>
 
 
 Lead the Customer Service Center Of excellence for the Group
 
 
 <ul>
 <li>
 Lead the design, set up, implementation of customer service operations for the entire group across all markets.
 </li>
 <li>
 Achieve economies of scale by harmonising operating procedures and centralising activities where possible
 </li>
 <li>
 Manage the centralised operation and be accountable for the customer service performance (if centralisation happens);
 </li>
 <li>
 Ensure group standards and procedures are adopted across the group countries, monitored and continuously developed
 </li>
 <li>
 Be the primary interface for Group suppliers and manage their performance accordingly
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Financial operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of financial operations, including: reconciliations with settlement banks, card providers, bill payment partners, payment gateways and all other partners
 </li>
 <li>
 Ensure daily, weekly, monthly monitoring of funds, inflow and outflow and manage discrepancies and incidents through effective, standardised processes
 </li>
 <li>
 Submit reporting and reconciliations to central banks and regulators, timely, when required
 </li>
 <li>
 Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 </ul>
 
 
 
 
 
 Lead the Finops Center Of excellence for the Group
 
 
 <ul>
 <li>
 Lead the design, set up, implementation of Finance operations for the entire group across all markets.
 </li>
 <li>
 Achieve economies of scale by standardising and harmonising operating procedures and centralising activities where possible
 </li>
 <li>
 Manage the centralised operation and be accountable for performance (if centralisation happens);
 </li>
 <li>
 Coordinate with Ooredoo Fintech Finance team for accurate reporting and effective accounting processes
 </li>
 <li>
 Be the primary interface for Group suppliers and manage their performance accordingly
 </li>
 <li>
 Ensure group standards and procedures are adopted across the group countries, monitored and continuously developed
 </li>
 </ul>
 
 
 
 
 
 Compliance Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run the operational aspects of compliance function including Anti Money Laundering Operations, Fraud Management Operations
 </li>
 <li>
 Manage inflow of cases/alerts, output, backlog. Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 <li>
 On a quarterly and yearly basis, coordinate the roadmap and the performance management with the with the Group Center of excellence
 
 (not in place yet, but likely to be set up in Qatar)
 
 to achieve a high degree of standardisation and harmonisation across the group
 </li>
 </ul>
 
 
 
 
 
 B2B Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of the salary disbursemenmt operations, including user onboarding, employer onboarding and management, debit cards logistics/operations
 </li>
 <li>
 Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 <li>
 On a quarterly and yearly basis, coordinate the roadmap and the performance management with the with the Group Center of excellence
 
 (not in place yet, but likely to be set up in Qatar)
 
 to achieve a high degree of standardisation and harmonisation across the group
 </li>
 </ul>
 
 
 Partner Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of the local partnerships with bill payment partners, payment gateways etc..
 </li>
 <li>
 Establish SLAs and monitor partners performance through appropriate forums
 </li>
 <li>
 Ensure procedures are set up, commonly adopted and teams are trained and equipped with appropriate tools. Ensure incidents are properly raised, tracked, resolved and reported
 </li>
 <li>
 Develop an ambitious plan for Oman to expand its partnerships landscape in new areas (lending, agents) and execute accordingly
 </li>
 <li>
 In partnership with Ooredoo Finetch COO, develop a vision for the Group Center of excellence for Partnerships to achieve a high degree of standardisation across the group
 </li>
 </ul>
 
 
 Partnerships with Ooredoo Oman
 
 
 <ul>
 <li>
 Establish which services will be provided to Ooredoo Fintech by the relevant Ooredoo telecom business in each market (and vice versa)
 </li>
 <li>
 Define arm&rsquo;s length contracts with the Ooredoo telecom business for the provision of services to Fintech and vice versa.
 </li>
 <li>
 Establish the governance for these agreements and manage deviations in service level, costs, outputs, where appropriate
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Be a structured, organised, credible leader, able to
 
 manage local operations as well as contributing to the rest of the Group via the Centers of excellence
 
 </li>
 <li>
 
 Be a leader of people &ndash; act as a role model at all times
 
 and coach, mentor and direct teams based on multiple geographies
 </li>
 <li>
 Make Ooredoo Fintech a superbly organised, modern, integrated organisation that
 
 conducts its business efficiently and responsibly.
 
 </li>
 <li>
 Instil a
 
 culture of continuous improvement
 
 in everything the business does.
 </li>
 <li>
 Bring
 
 focus, discipline and structure
 
 across all markets
 </li>
 <li>
 Act as a business builder, focused on the long success of the business
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 </li>
 <li>
 A business leader, with at least 2 decades of experience and proven track record of running a wide range of functions (operations, customer service, partnerships)
 </li>
 <li>
 Has led multi-country operations, with focus on automation &amp; standardisation across markets
 </li>
 <li>
 Track record in business building &ndash; ideally internal scale up within large organisation, start-ups or Private Equity backed ventures.
 </li>
 </ul>
 
 
</div>

Head of Operations

PSA BDP

<div>
 
 About PSA BDP:
 
 
 
 
 
 
 PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
 
 
 
 
 
 
 
 We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
 
 
 
 
 We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
 
 
 
 
 
 
 
 PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail &amp; consumer, life sciences &amp; pharmaceuticals, and electric vehicle &amp; industrial verticals.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Order processing management
 </li>
 <li>
 Customer order plausibility analysis
 </li>
 <li>
 Planning / Booking / Transportation orders
 </li>
 <li>
 Coordination/follow up of the shipment
 </li>
 <li>
 Customs processing (export/import)
 </li>
 <li>
 Documentation/administration/invoicing / filing
 </li>
 <li>
 Feedback to the customer (internal and external reporting of the shipments to thecustomer) by various means (mail, phone, EDI)
 </li>
 <li>
 Operational troubleshooting
 </li>
 <li>
 Non-conformance reporting in accordance with the KPI&rsquo;s.
 </li>
 <li>
 Cooperation with approved subcontractors in accordance with agreed rates
 </li>
 <li>
 End to end processing
 </li>
 <li>
 Punctual and flawless order handling and documentation
 </li>
 <li>
 Freight audit payments
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 A four year BS/BA degree is preferred, not required.
 </li>
 <li>
 Prefer at least two (2) years of experience handling import trafficking functions with a freight forwarder/broker.
 </li>
 <li>
 Two (2) to three (3) years of experience in customer service duties.
 </li>
 <li>
 Must be able to work in a fast paced office.
 </li>
 <li>
 Good communication, attention to detail, and organizational skills required.
 </li>
 <li>
 Candidate must possess a strong team work attitude.
 </li>
 <li>
 Candidate must be PC literate with MS Office applications.
 </li>
 </ul>
</div>

Logistics Services Executive

NCR Atleos

<div><div>About NCR Atleos</div><div>
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.</div><div></div><div>
&quot;ATM CE 
<ul><li>Perform customer installation, maintenance, and service calls promptly and effectively</li><li>Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory</li><li>Perform maintenance repair and system overhauls</li><li>Warehouse activity to dismantle the old Machines and test parts.&quot;</li></ul></div><div>
Offers of employment are conditional upon passage of screening criteria applicable to the job.</div><div></div><div>
EEO Statement 
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.</div><div> 
Statement to Third Party Agencies</div><div>
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.</div></div><div></div>

Customer Engineer II

Explore 312+ Customer service in Oman this September. Find roles across top companies and apply now to boost your career.