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customer service officer

Gargash Group

<div>
 
 
 JOB OVERVIEW
 
 
 
 The Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job&rsquo;s primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process.
 
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 <ul>
 <li>
 Provide exceptional customer service to clients seeking automotive leasing options.
 </li>
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 Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.
 </li>
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 Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).
 </li>
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 Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.
 </li>
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 Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.
 </li>
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 Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.
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 Conduct credit checks and review financial information to assess customers' eligibility for leasing.
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 Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.
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 Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.
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 Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.
 </li>
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 Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.
 </li>
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 Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.
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 Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty
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 Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.
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 Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.
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 Uphold company values throughout business practices and utilise sound judgment in decision making.
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 Any other additional duties as may be required by management based on needs of the business.
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 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 A minimum of 1-3 years working experience in a similar role.
 </li>
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 Proven experience in customer service or sales roles, preferably within the automotive industry
 </li>
 </ul>
 
 
</div>

Customer Service Officer

MedNet Global Healthcare Solutions LLC

<div>
 
 
 Senior Customer Service Officer &ndash; Medical Call Center (MCC) - (MNGHS)
 
 
 
 
 
 
 As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a
 
 &ldquo;Senior Officer &ndash; Medical Call Center (MCC)&rdquo;,
 
 to provide exceptional customer service support to customers and/or insured members. Will handle high volume of incoming calls, chats and emails inquiries, requests, and complaints, ensure prompt and effective resolution while maintain a high level of customer satisfaction. As a senior officer you will also act as a mentor and provide guidance to junior team members and new joiners onboarding, fostering a positive collaborative team environment in accordance with the company&rsquo;s and department code of conduct and policies &amp; procedures and participate and assists in department activities and tasks as and when requested.
 
 
 
 
 
 
 Your Role:
 
 
 
 
 
 Customer Interaction:
 
 
 
 <ul>
 <li>
 Show strong communication skills, active listening and showing empathy to customer enquiries, concerns, and complaints, and provide accurate and appropriate information and/or resolution.
 </li>
 <li>
 Handle complex customer inquiries, complaints, and escalations.
 </li>
 </ul>
 
 
 
 Problem-solving and Issue Resolution:
 
 
 
 <ul>
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 Analyse and resolve complex customer issues effectively, utilizing available resources (systems and tools), knowledge base, and using advanced problem-solving skills, by following the standard operating procedures to ensure consistent and efficient handling of customer enquiries and complaints.
 </li>
 </ul>
 
 
 
 Product Knowledge:
 
 
 
 <ul>
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 Develop and maintain a comprehensive understanding of the organization&rsquo;s products or services, including features, table of benefits, terms, and conditions&hellip;etc.
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 Stay up to date with customer servicing updates, company applications to provide accurate and relevant information to customers and/or insured members.
 </li>
 </ul>
 
 
 
 Team Collaboration:
 
 
 
 <ul>
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 Collaborate with team members, supervisors/team leaders, and other departments to share knowledge, seek assistance and provide feedback on customer issues.
 </li>
 </ul>
 
 
 
 Escalation Management:
 
 
 
 <ul>
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 Handle escalated customer issues and complaints that cannot be resolved at initial contact, ensuring proper follow-up and resolution.
 </li>
 </ul>
 
 
 
 Customer Satisfaction and Quality Assurance:
 
 
 
 <ul>
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 Strive to achieve and exceed customer satisfaction and key performance indicators (KPIs) targets by delivering exceptional customer service through maintaining adherence to SLAs and KPIs and a positive customer experience tend to participate in quality assurance activities and feedback upon requested to ensure adherence to service standards and identify areas of improvement.
 </li>
 </ul>
 
 
 
 Process Improvement:
 
 
 
 <ul>
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 Support and collaborate in identifying opportunities for process improvement and provide suggestions to enhance efficiency and effectiveness of customer service operations, by being updated on industry best practices and trends and following the company and department policies ad procedure and ensure code of conduct is always applied.
 </li>
 </ul>
 
 
 
 Adaptability and Resilience:
 
 
 
 <ul>
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 Adapt to changing circumstances, customer demands, and business requirements, while maintaining composure and professionalism in challenging situations.
 </li>
 </ul>
 
 
 
 
 
 Your profile:
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration and/or any equivalent; additional certifications or education in customer service is a plus.
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 Excellent interpersonal and verbal and written communication skills (Arabic would be an advantage)
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 Strong problem-solving and critical thinking skills and abilities
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 Ability to handle high volume of calls and work under pressure in a fast-paced environment.
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 Proficiency in using customer service software, systems, and any other relevant tools.
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 Computer Literacy is required.
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 Ability to work flexible hours /shift base, including evening, overnight, weekend, and holidays as per the business requirements
 </li>
 </ul>
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 2-3 years proven experience in a customer service role, preferably in a contact center or call center environment. Experience in the insurance and healthcare industry is a plus.
 </li>
 </ul>
 
 
 
 
 
 *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.
 
 
 
 
</div>

Senior Customer Service Officer

ruya

<div>
 
 The Customer Service Officer&rsquo;s primary responsibility is to provide an outstanding customer experience by taking ownership of resolution for all customer needs. They will interact with customers across a variety of channels (primarily inbound and outbound calls and digital channels) and take ownership for resolving the customer&rsquo;s query / issue and communication around this.
 
 
 
 
 
 
 Main Duties and Responsibilities
 
 
 <ul>
 <li>
 Drive customer satisfaction through exceptional service. Deliver resolution to requests and issues through a variety of channels, by actively listening to understand the customer&rsquo;s needs.
 </li>
 <li>
 Take ownership of providing resolution to customers
 </li>
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 De-escalate situations involving dissatisfied customers, offering assistance and support with service recovery to clients if needed.
 </li>
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 Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs.
 </li>
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 Increase customer satisfaction scores by consistently providing top-notch service that anticipates, and resolves needs seamlessly.
 </li>
 <li>
 Achieve customer loyalty as a key driver of sustainable growth, through client retention policy and tools.
 </li>
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 Striving for continuous learning and development to enhance skills and knowledge and attend assigned trainings.
 </li>
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 Participating in regular performance reviews and actively seeking feedback for improvement.
 </li>
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 Understanding clients&rsquo; financial needs and address at the same time, educating customers about our products and services offered and to cross sell bank products to the customers if required.
 </li>
 </ul>
</div>

First Abu Dhabi Bank

Job Title Customer Retention and Loan Processing Officer Dubai, UAE Job Description Customer Retention and Loan Processing Officer Dubai, UAE Role Summary First Abu Dhabi Bank (FAB) is seeking a dedicated Customer Retention and Loan Processing Officer to manage loan documentation, customer interactions, and application processing. This Dubai-based role involves supporting loan settlements, conducting document verification, submitting applications, and enhancing customer retention through effective engagement and service delivery. Job Details Location: United Arab Emirates Location: Dubai Industry: Banking / Mortgage Professionals Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Collect, verify, and process customer documents with precision and compliance * Review originals, validate authenticity, and apply required certifications * Manage DD settlements for competitor acquisitions and input applications into CAS and LMS * Explain loan features and approvals to customers, including interest, bullet loans, and terms * Upload documents into the Document Management System (DMS) and log case progress into MIS * Provide daily, weekly, and monthly status reports to management * Coordinate with internal teams to ensure timely case disbursement * Identify retention opportunities and escalate concerns or competitor insights * Ensure safe custody of originals and flag any unethical behavior to management * Assist customers at branch or retention center, guiding them in filling forms and understanding offerings * Comply with all policies and maintain service quality standards * Support other team members when needed and provide administrative assistance Ideal Profile * Bachelor s degree required * 1 2 years of experience in banking or similar financial services role * Proficient in UAE banking systems, document compliance, and product features * Excellent negotiation and customer service skills * Able to perform basic financial screening and client profiling * Collaborative, organized, and attentive to operational detail * Strong interpersonal and reporting capabilities * Knowledge of campaign handling, loan structures, and digital banking tools

Customer Retention and Loan Processing Officer

ADIB - Abu Dhabi Islamic...

Role: Customer Services Support Officer Location: DubaiRole Purpose: Deliver Excellent customer service in accordance with agreed standards Key Accountabilities of the role: Opening and closing applicant on time. Ensure proper implementation and follow up with timely. Prepare finance applications and obtain necessary approvals. Performed efficient troubleshooting of issues. Ensure TAT is adhered to and where possible exceed customer expectations Co-ordinate and liaise with other departments in a professional manner Participate in regular review and development meeting with key stakeholders Prepare and provide monthly report Keeping a record and details of actions taken Supporting customer service agents Provides technical help to colleagues if required. Ensure compliance with bank policies Perform other task specified by management. Ensure customer queries are resolved with agreed TAT Positive customer feedback Deliver professionalism when dealing other departments Specialist Skills / Technical Knowledge Required for this role: Display flexibility in dealing with other team members Good data processing skills Good problem-solving skills Excellent communication skills Excellent Decision-making skills Previous experience required (if any): Previous banking experience in similar role Knowledge of regulated financial services and banking industries Detailed understanding of asset product In depth understanding of the internal process, procedures and internal systems This position is for UAE Nationals only

Customer Services Support Officer

International Free Zone Authority | IFZA

<div>
 The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
 
 
 Responsibilities:
 
 
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 Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
 
 </li>
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 Issuing quotes and providing license-related documentation to clients and professional partners
 
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 Monitoring and updating the CRM system regularly when managing a portfolio of work
 
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 Accurately analyzing the content of all documentation such as passports, application forms and resolutions
 
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 Responding to all partners&rsquo; and clients&rsquo; emails and queries on a range of scenarios faced by licensees
 
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 Delivering exceptional levels of customer service, ensuring IFZA&rsquo;s reputation and integrity is maintained
 
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 Fostering long-lasting business relationships with clients and professional partners
 
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 Handling complaints and finding optimal solutions to ensure clients&rsquo; happiness and retention
 
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 Operating closely with sales, finance, and renewals departments
 
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 Performing other job-related duties as assigned by Management
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Full English proficiency is required
 
 </li>
 <li>
 Additional spoken languages are a plus
 
 </li>
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 Intermediate computer literacy is required e.g., MS Office
 
 </li>
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 Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
 
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 <li>
 Strong attention to details
 
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 <li>
 Customer Service and Client Relationship Management experience is advantageous
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 As an employee of IFZA, you can expect:
 
 
 <ul>
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 24 working days as annual leave
 
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 Annual flight home
 
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 Life insurance plan
 
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 Medical insurance plan (with the option to upgrade at your own cost)
 
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 Bonus scheme (in relevant departments)
 
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 Access to exclusive Fazaa discounts (applicable in participating retail stores, food &amp; beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
 
 </li>
 </ul>
</div>

Client Relations Officer

Hyatt Regency Dubai Cree...

The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.You will be responsible to provide an excellent and consistent level of service to your customers.QualificationsDiploma/qualification in Hospitality or Tourism Management

Guest Service Officer- Front Desk

Explore 4255+ Customer service officer in Dubai this November. Find roles across top companies and apply now to boost your career.

4255 customer service officer jobs IN Dubai

Customer Service Officer

Senior Customer Service Officer

Customer Service Officer

Customer Retention and Loan Processing Officer

Customer Services Support Officer

Client Relations Officer

Guest Service Officer- Front Desk