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customer service representative Jobs in Dubai

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customer service officer

Madi International

<div>
 
 Madi International is seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and in person in a professional and timely manner
 </li>
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 Process orders, returns, and service requests accurately
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 Resolve customer complaints with a solution-oriented approach
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 Maintain customer records and update information in the CRM system
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 Provide information on products, services, and promotions
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 Coordinate with internal teams to ensure customer satisfaction
 </li>
 <li>
 Uphold Madi Internationals standards of customer care and professionalism
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1-2 years of experience in customer service or a similar role
 </li>
 <li>
 Strong communication skills in both English and Arabic
 </li>
 <li>
 High school diploma or higher education (bachelors degree is a plus)
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 Proficiency in Microsoft Office and CRM systems
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 <li>
 Excellent problem-solving skills and attention to detail
 </li>
 <li>
 Positive attitude and ability to work as part of a team
 </li>
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 Passion for the beauty and wellness industry is a plus
 </li>
 </ul>
</div>

Customer Service Officer-Corporate Office

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Customer Services Support Officer&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
 
 
 
 
 Location: Dubai
 
 
 
 
 Role Purpose:
 
 Deliver Excellent customer service in accordance with agreed standards&nbsp;
 
 
 
 Key Accountabilities of the role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 <ul>
 <li>
 Opening and closing applicant on time.
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 Ensure proper implementation and follow up with timely.
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 Prepare finance applications and obtain necessary approvals.
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 Performed efficient troubleshooting of issues.
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 Ensure TAT is adhered to and where possible exceed customer expectations
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 Co-ordinate and liaise with other departments in a professional manner
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 Participate in regular review and development meeting with key stakeholders
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 Prepare and provide monthly report
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 Keeping a record and details of actions taken
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 Supporting customer service agents
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 Provides technical help to colleagues if required.
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 Ensure compliance with bank policies
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 Perform other task specified by management.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
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 Ensure customer queries are resolved with agreed TAT
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 Positive customer feedback&nbsp;
 </li>
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 Deliver professionalism when dealing other departments&nbsp;
 </li>
 </ul>
 
 
 
 Specialist Skills / Technical Knowledge Required for this role:
 
 
 
 <ul>
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 Display flexibility in dealing with other team members
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 <li>
 Good data processing skills
 </li>
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 Good problem-solving skills
 </li>
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 Excellent communication skills
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 Excellent Decision-making skills
 </li>
 </ul>
 
 
 
 Previous experience required (if any):&nbsp;
 
 
 
 <ul>
 <li>
 Previous banking experience in similar role
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 Knowledge of regulated financial services and banking industries
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 Detailed understanding of asset product&nbsp;
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 In depth understanding of the internal process, procedures and internal systems
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 <li>
 
 This position is for UAE Nationals only
 
 
 &nbsp;
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 </ul>
</div>

Customer Services Support Officer

Emirates

<div>
 
 Job Purpose
 
 
 
 At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always &lsquo;Fly Better.&rsquo; As one of the most recognised and admired brands globally, we&rsquo;re driven by innovation and excellence. Join us as a Customer Affairs Officer within CASA SkyCargo and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you&rsquo;ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.
 
 
 As a Customer Affairs Officer your role will be to effectively handle customer complaints/claims in respective areas providing a personalised approach using a variety of communication methods; fully investigate the issues and service failure and respond in an empathetic and professional manner, to regain customer confidence, restore the reputation of the SkyCargo and ensure repeat business. Make recommendations to the Customer Affairs Manager to improve service shortfalls to regain customer confidence in order to ensure repeat business and sustain the growth of SkyCargo.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Action all complaints/claims relating to SkyCargo by acknowledging, fully investigating and responding to the customer directly (taking a personalised approach by using a variety of communication media); thank passengers/agents for positive feedback keeping the appropriate sections informed.
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 Recommend appropriate compensation and manage the file / case to a successful resolution (including written responses to customers) / within cargo liability limits.
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 Ensure all communication with customers are within service level agreements i.e. communicate to the passenger /agent keeping them informed of progress through to resolution within agreed departmental deadlines. Send appropriate interim replies if full details are not available and the investigation is ongoing, so that the passenger/agent is aware of the status of the complaint/claim.
 </li>
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 Investigate with the concerned departments system wide to determine the cause of the complaint/claim then consult with Legal, Corporate Communications, Insurance and Sales / Cargo Commercial departments on those cases requiring a carefully considered business approach. If necessary bring to the attention of Manager Customer Relations to discuss further.
 </li>
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 Audit the outcome of the complaint/claim and investigation process and update CRIS, the Customer Affairs electronic database,/ SkyChain stating the level of compensation or goodwill gesture offered
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 Analyse data, monitor trends and identify service and product shortfalls deficits; provide monthly reports to Customers Affairs Manager.
 </li>
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 Make recommendations for service, procedural and policy improvement to the Customer Affairs Management and assist with the change process as directed.
 </li>
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 Discuss complaints/claims of a sensitive nature with Customer Affairs Manager and obtain the required feedback.
 </li>
 <li>
 Prepare a comprehensive report as per the industry guideline (GDP), discuss the cases with the Customer Affairs Manager and present the case during the CAPA review meetings.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for this role, you must meet the below requirements:
 
 
 
 <ul>
 <li>
 Experience in Airport operations or customer contact department of an airline or tourism industry
 </li>
 <li>
 Experience with MARS, MACS and Travel Agency GDS e.g. Amadeus, Galileo etc. is an advantage
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 <li>
 Knowledge of the World Tracer System, MARS, MACS and CRIS.
 </li>
 <li>
 Excellent IT skills including MS office applications such as MS Word and Excel.
 
 
 </li>
 </ul>
 
 You Will Have An Edge If You Have
 
 
 
 <ul>
 <li>
 Good analytical skills including the ability to analyse data.
 </li>
 <li>
 Report writing skills including the ability to make logical and compelling arguments to support the case for service improvements and policy / procedural change.
 </li>
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 Must be able to project a favourable and caring image of the Group.
 </li>
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 Ability to remain composed and deal with pressurised situations in a professional manner using tact and diplomacy.
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 <li>
 Excellent communication skills including fluency in English (spoken and written) to a high degree
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 <li>
 Good customer service skills including the ability to appease customers with complaints
 
 
 </li>
 </ul>
 At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
 
 
 Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers.
</div>

Customer Affairs Officer - CASA SkyCargo

ACTION International Services LLC

<div>
 
 General Description
 
 
 
 The Service Quality Officer is responsible for ensuring consistent implementation of quality standards across project sites in the UAE. This role combines field-based audits, on-site coaching, and quality documentation to support operational teams in meeting compliance requirements. Acting as the regional QA/QC representative, the Service Quality Officer bridges central quality and site teams, monitors performance through regular reporting, and drives corrective and preventive actions to enhance overall project quality.
 
 
 
 Key Responsibilities / Accountabilities
 
 
 
 <ul>
 <li>
 Conduct regular quality audits and walkthroughs at project sites across the UAE.
 </li>
 <li>
 Identify and document quality observations, deviations, and best practices based on site conditions.
 </li>
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 Provide on-site quality coaching to operational teams, helping them understand and align with quality standards.
 </li>
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 Serve as the dedicated QA/QC representative for their region, acting as the liaison between central quality and project teams.
 </li>
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 Support project handovers and ongoing quality compliance throughout project lifecycles.
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 Escalate major non-conformances to central quality and assist in defining corrective actions.
 </li>
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 Assist in collecting basic QA/QC data from field activities, helping to monitor site-level quality KPIs.
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 <li>
 Prepare and submit daily office (head office/site office) reporting, including documentation such as PQP updates, quality-related emails, and other project quality records.
 </li>
 <li>
 Prepare weekly reports and conduct review meetings with the Senior Quality Specialist to discuss quality-related issues, identified root causes, and corrective/preventive actions.
 
 
 </li>
 </ul>
 
 Qualification Requirements
 
 
 
 <ul>
 <li>
 At least 2-3 years in a QA/QC Engineer or Service Quality role with hands-on experience in site-based audits and quality documentation.
 </li>
 <li>
 Familiarity with ISO 9001 standards, PQP preparation, NCR/Corrective Action processes, and audit compliance.
 </li>
 <li>
 Strong communication skills for preparing daily/weekly reports and coordinating meetings with central quality teams.
 </li>
 <li>
 UAE Driving Licence (Manual preferred) for mobility across project sites.
 </li>
 <li>
 Proficiency in MS Office (Excel, Word, PowerPoint, Outlook); knowledge of digital quality management tools is an advantage.
 </li>
 <li>
 Experience in construction, MEP, or service-related projects within the UAE/GCC is preferred.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Opportunity for career growth within the field.
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 A collaborative and supportive team environment.
 </li>
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 Competitive salary and benefits package.
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 Access to training and development resources to help you succeed.
 </li>
 </ul>
</div>

Service Quality Officer

Pivot Migration Consultancy

We are looking for a motivated and experienced Female Case Processing Officer specializing in the immigration process to join our team. The ideal candidate will have in-depth knowledge of immigration programs and will be responsible for consulting potential clients, guiding them through the immigration process.Key Responsibilities:<ul><li>Provide detailed consultations to clients regarding the Canada immigration process, including Permanent Residency (PR) programs, Express Entry, Provincial Nominee Programs (PNP), Work Permits, and other immigration pathways.</li><li>Identify client needs, assess eligibility, and recommend the most suitable immigration program.</li><li>Guide clients through the entire immigration process, from initial consultation to successful visa submission.</li><li>Maintain up-to-date knowledge of Canadian immigration policies, procedures, and regulations.</li><li>Manage leads effectively, follow up with prospects, and maintain a client database.</li><li>Provide accurate and timely information to clients about documentation requirements, processing times, and any changes in immigration laws.</li><li>Liaise with internal legal and processing teams to ensure smooth handling of client files.</li><li>Attend industry events and seminars to stay informed about immigration trends and generate new leads.</li></ul>Requirements:<ul><li>Proven experience in immigration consulting, with a strong focus on the Canada immigration process.</li><li>Strong sales background with the ability to meet and exceed targets.</li><li>Excellent communication and interpersonal skills to build rapport with clients.</li><li>Ability to explain complex immigration processes in a clear and concise manner.</li><li>In-depth knowledge of Canadian immigration programs such as Express Entry, Provincial Nominee Program (PNP), Work Permits, Study Permits, and Family Sponsorship.</li><li>Familiarity with immigration documentation and legal requirements for visa applications.</li><li>Proficiency in CRM software and other sales tools.</li><li>A customer-centric approach with a focus on delivering a positive client experience.</li><li>Candidate must have Own Visa.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthExperience:<ul><li>Case Processing Officer (Immigration): 1 year (Required)</li></ul>Language:<ul><li>Hindi/Malayalam/Urdu (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Case Processing Officer (FEMALE ONLY)

ScanMyCar

Please provide&#8288; &#8288;<ul><li>Handle inbound and outbound customer calls and WhatsApp inquiries professionally and efficiently.</li><li>Please provide accurate information about our inspection services and packages.</li><li>Assist customers with booking appointments and answering pre- and post-service questions.</li><li>Coordinate with inspection teams to ensure smooth scheduling and follow-up.</li><li>Address customer concerns and complaints in a calm and solution-focused manner.</li><li>Maintain records of customer interactions and transactions in the CRM system.</li><li>Follow up with clients for feedback and ensure high customer satisfaction.</li><li>Communicate clearly with internal teams to relay customer needs and service issues.</li></ul>This job application is open to females only.Job Type: Full-timeExperience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>

Customer Service Agent

Presentail

<div>
 Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
 
 
 The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues
 </li>
 <li>
 Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
 </li>
 <li>
 Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
 </li>
 <li>
 Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
 </li>
 <li>
 1-2 years proven experience in supporting client success
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to address complaints and issues with effective solutions and a positive attitude
 </li>
 <li>
 Passion for delighting customers with above and beyond service
 </li>
 <li>
 Excellent time-management and prioritization skills
 </li>
 <li>
 Familiarity with CRM system
 
 
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 </ul>
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</div>

Explore 3120+ Customer service officer in Dubai this October. Find roles across top companies and apply now to boost your career.

3120 customer service officer jobs IN Dubai

Customer Service Officer-Corporate Office

Customer Services Support Officer

Customer Affairs Officer - CASA SkyCargo

Service Quality Officer

Case Processing Officer (FEMALE ONLY)

Customer Service Agent

Customer Service Agent