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customer service officer

RAKBANK

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  RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management.
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  In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans.
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  Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.
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  We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.
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  In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a &lsquo;Digital bank with human touch&rsquo;, for our customers.
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  So join us in co-creating the future of RAKBANK!
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 <strong>
  Job Description
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 <p>
  <strong>
   About the role
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  In this role, you will be responsible for delivering exceptional service to high-net-worth clients within the Elite Banking segment and ensure seamless post-sales support. This role reports to AVP Client Services - Elite Banking and involves close collaboration with internal teams to enhance the overall client experience.
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  <strong>
   What You&rsquo;ll Be Doing
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   Be the dedicated contact for our Elite Banking clients
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   Resolve queries and requests with promptness and professionalism
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   Build loyalty through proactive client engagement and outstanding service
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   Coordinate across departments to ensure smooth execution of client transactions
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   Monitor KPIs and uphold strict SLAs
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   Manage onboarding, documentation, and account maintenance processes
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   Partner with Relationship Managers to support client servicing and business growth
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   Share client insights to refine products and services
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   Drive cross-sell and upsell opportunities by identifying unmet client needs
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   Ensure full compliance with regulatory and internal requirements (KYC, AML, FATCA, etc.)
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   Maintain meticulous records for audit readiness
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   Spot and escalate potential risks with precision
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  Skills
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   Excellent communication and interpersonal skills.
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   Strong problem-solving and analytical abilities.
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   High attention to detail and organizational skills.
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   Proficiency in banking systems and Microsoft Office Suite.
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   Ability to work under pressure and manage multiple priorities
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  Qualifications
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  <strong>
   What We&rsquo;re Looking For
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   Education:
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  Bachelor&rsquo;s degree in Business, Finance, or related field.
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   Experience:
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  1 year of experience in client servicing or relationship management
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  Additional Information
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   What&rsquo;s In It For You:
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   Pay for performance culture (Competitive and performance-linked compensation)
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   Provision of medical care plan for your family and you
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   Comprehensive Life insurance plan
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   Diverse workforce and inclusive culture
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   Career development and growth opportunities by design
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   Work with the best minds in the field
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   Get opportunities to bring your whole-self to the organization and perform to your best
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Customer Service Officer - Elite Banking - (Emiratised Role)

Salar Khan Tourism LLC

<p><b>About Salar Khan Tourism:</b></p><p>At <b>Salar Khan Tourism</b>, we specialize in crafting unforgettable travel experiences across breathtaking destinations. Whether it&rsquo;s cultural tours, adventure expeditions, or custom itineraries, we&rsquo;re passionate about connecting people with the beauty and heritage of our region. We're looking for a <b>Customer Care and Social Media Officer</b> who shares our love for travel and dedication to exceptional service.</p><p><b>Role Overview:</b></p><p>As the <b>Customer Care and Social Media Officer</b>, you will be the voice of Salar Khan Tourism&mdash;both in direct communication with our clients and on our social media channels. You&rsquo;ll help travelers with inquiries and bookings, resolve issues with professionalism, and create engaging content that brings our brand to life online.</p><p><b>Key Responsibilities:Customer Care (60%)</b></p><ul><li>Respond promptly to customer inquiries via phone, email, WhatsApp, and social media.</li><li>Provide detailed information about tours, packages, availability, pricing, and travel tips.</li><li>Handle booking requests, special requirements, and follow-up support after trips.</li><li>Address and resolve customer complaints with a calm, solution-oriented attitude.</li><li>Maintain accurate records of customer interactions and feedback for continuous improvement.</li></ul><p><b>Social Media (40%)</b></p><ul><li>Manage Salar Khan Tourism&rsquo;s accounts on Instagram, Facebook, TikTok, and other platforms.</li><li>Plan, create, and schedule engaging content that showcases destinations, traveler experiences, and tour highlights.</li><li>Respond to comments, DMs, and mentions in a timely and friendly manner.</li><li>Stay up to date with social media trends to keep our content fresh and relevant.</li><li>Monitor analytics and prepare monthly reports on performance, growth, and engagement.</li></ul><p><b>Requirements:</b></p><ul><li>1&ndash;2 years of experience in customer service or social media (tourism or hospitality preferred).</li><li>Excellent communication skills in English (additional languages are a plus).</li><li>Confident in using social media management tools (e.g., Meta Business Suite, Buffer, Later).</li><li>Friendly, professional, and solution-focused attitude.</li><li>Ability to multitask and work both independently and as part of a team.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Degree or diploma in Tourism, Marketing, Communications, or a related field.</li><li>Familiarity with CRM or booking platforms (e.g., TrekkSoft, Zoho).</li><li>Basic design or video editing skills (e.g., Canva, CapCut).</li><li>Passion for travel, culture, and delivering top-tier guest experiences.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary and performance-based incentives.</li><li>Career growth opportunities in a dynamic and growing tourism company.</li><li>Travel perks and discounts on Salar Khan Tourism packages.</li><li>A friendly, collaborative team environment.</li><li>Flexible working hours (based on role requirements).</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,800.00 per month</p>

Customer Care and Social Media Officer (Female)

Zurich Insurance

<div><div><div><div><div>Job Summary</div></div><div></div><div><br>
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Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local communities understand and protect themselves from risk both locally and globally.</div><br>
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Reporting to the Operations Manager, the Complaints Officer will lead continuous improvement to enhance the contribution made by customer services to the overall development of the business model, promote positive customer perceptions continuously developing customer relationships and ensure compliance and adherence to procedures and standards of service being offered to the clients.</div></div></div><div></div><div><div><div><br>
Job Accountabilities</div></div><div></div><div><br>
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As a Complaints Officer you will be responsible for:</div><br>
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<li>Delivering quality standards and service level targets through effective performance management.</li>
<li>Promoting positive customer perceptions continuously developing customer relationships aligned to Company values.</li>
<li>Facilitating change through personal commitment and ownership of organizational initiatives.</li>
<li>Developing culture of continuous improvement focused on enhancing the end to end customer experience whilst ensuring processes, procedures and people remain compliant (use of Greenbelt experience as appropriate).</li>
<li>Maintaining appropriate level of functional and technical expertise, including knowledge of products, procedures, services, systems and frameworks.</li>
<li>Promoting identification and delivery of opportunities to provide quick and appropriate responses to complex issues and complaints, to enable business improvements.</li>
<li>Identifying and mitigate risks to the business, by applying appropriate level of technical expertise and knowledge of products, procedures, services and systems.</li>
<li>Ensuring the Quality Approach Summary is in line with business need and take appropriate rectifying actions following root cause analysis.</li>
<li>Accountability for ensuring the processes, procedures and remain compliant with the Training &amp; Competence scheme rules.</li>
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To be successful in your role you will need:</div><br>
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<li>To be a UAE National with Family Book.</li>
<li>Minimum 3 years&rsquo; experience in the HelpPoint Team/Zurich Operations.</li>
<li>Comprehensive knowledge of clients service systems, products, procedures and processes.</li>
<li>Outstanding written and verbal communication skills.</li>
<li>Meticulous attention to detail with exceptional expertise in root cause analysis.</li>
<li>Exceptional problem-solving abilities.</li>
<li>Appropriate knowledge of legislation / regulation / AML.</li>
<li>Proven ability to interact confidently and effectively with stakeholders across all levels.</li>
<li>Organizational and time management skills, while maintaining quality, consistency and flexibility.</li>
<li>Strong analytical and innovative problem-solving skills.</li>
<li>A good understanding of our end customers needs.</li>
<li>Ability to anticipate and develop long-term solutions.</li>
<li>Skilled at restoring positive customer experiences while balancing business standards with creative thinking.</li></ul></div></div></div><div></div><div><b><br>
You are the heart &amp; soul of Zurich!</b></div><br>
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At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div><br>
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We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div>
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Let&rsquo;s continue to grow together!</div><br>
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<li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Bashair Alnaqbi</li>
<li>Closing date: September 3, 2025</li></ul></div>

Complaints Officer (UAE Nationals)

DEOW INTERNATIONAL

<p>Here&rsquo;s a <b>Job Description for a Corporate Services Officer</b> with <b>3 years of experience</b> and <b>Tagalog language proficiency</b> &mdash; ideal for roles in multicultural environments such as Dubai or the wider UAE:</p><p><b>Job Title:</b> Corporate Services Officer</p><p><b>Location:</b> Dubai, UAE<br/><b>Experience Required:</b> Minimum 3 Years<br/><b>Language Requirement:</b> Must be fluent in <b>Tagalog</b> and <b>English</b><br/><b>Industry:</b> Corporate Services / Business Setup / PRO Services / Administration<br/><b>Employment Type:</b> Full-time</p><p><b>Job Summary:</b></p><p>We are looking for a detail-oriented and experienced <b>Corporate Services Officer</b> to join our team. The ideal candidate will have <b>at least 3 years of experience</b> in handling corporate service functions, such as business setup, PRO services, visa processing, and general administrative support. Fluency in <b>Tagalog</b> and <b>English</b> is essential to effectively communicate with Tagalog-speaking clients and colleagues.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle end-to-end business setup processes (Mainland, Free Zone, Offshore) in coordination with relevant authorities.</li><li>Prepare and submit applications for visas, Emirates ID, trade licenses, and other government documents.</li><li>Liaise with various government departments such as DED, MOHRE, GDRFA, DMCC, etc.</li><li>Maintain accurate and up-to-date records of all legal and corporate documentation.</li><li>Ensure timely renewal of trade licenses, visas, and other company-related permits.</li><li>Provide administrative support for corporate tasks including typing, filing, document tracking, and coordination.</li><li>Support clients with queries related to company formation and corporate compliance.</li><li>Maintain professional relationships with clients, government officials, and internal departments.</li><li>Translate or explain documents and procedures to Tagalog-speaking clients when needed.</li></ul><p><b>Requirements:</b></p><ul><li><b>Minimum 3 years of experience</b> in a similar corporate services or PRO-related role within the UAE.</li><li>Strong knowledge of UAE company formation processes and visa/labor laws.</li><li><b>Fluent in Tagalog and English</b> (spoken and written).</li><li>Proficient in Microsoft Office (Word, Excel, Outlook).</li><li>Excellent organizational and time management skills.</li><li>High level of attention to detail and accuracy.</li><li>Ability to work independently and within a team.</li><li>Strong interpersonal and customer service skills.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Bachelor&rsquo;s Degree in Business Administration, Management, or related field.</li><li>Experience in dealing with managing Tagalog-speaking customer portfolios.</li><li>Knowledge of CRM systems and digital document management tools.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,000.00 per month</p><p>Experience:</p><ul><li> business setup processes (Mainland, Free Zone, Offshore) : 2 years (Required)</li><li>processing applications for visas,EID, trade licenses etc: 2 years (Required)</li></ul><p>Language:</p><ul><li>Tagalog (Required)</li></ul>

Corporate Service Officer

Dia Flower

<p><b>HIRING: Sales Officer (Luxury Floral Boutique) &ndash; ARABIC / RUSSIAN SPEAKER</b><br/><b>Salary:</b> AED 3,500 + Commission<br/><b>Locations:</b> Mall of the Emirates | Dubai Mall</p><p><b>About Us:</b><br/>At Dia Flower, we create more than floral arrangements&mdash;we create unforgettable moments. Our luxury floral boutiques are known for elegance, creativity, and exceptional customer service. We are currently looking for 3 passionate and customer-focused Sales Associates to join our growing team.</p><p><b>Key Responsibilities</b></p><ul><li>Greet and assist customers, providing an exceptional in-store experience.</li><li>Understand client preferences and recommend the perfect floral and gift arrangements.</li><li>Share product knowledge with confidence to guide customer choices.</li><li>Deliver professional and personalized customer service in line with our brand standards.</li><li>Handle transactions accurately using POS systems.</li><li>Maintain a clean, organized, and inviting store environment.</li><li>Assist with visual merchandising and creative product displays.</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Fluency in English, Arabic / Russian is required.</li><li>Previous retail, hospitality, luxury sales, or flower shop experience is preferred.</li><li>Strong interpersonal and communication skills&mdash;confident, approachable, and professional.</li><li>Positive attitude, team-oriented, and passionate about customer service.</li><li><b>Must be available to join immediately.</b></li></ul><p><b>Why Work With Us</b></p><ul><li>Be part of a luxury floral brand located in two of Dubai&rsquo;s most iconic malls.</li><li>Work in a creative, elegant, and customer-focused retail environment.</li><li>Grow your career while spreading beauty and happiness every day.</li></ul><p><b>Step into elegance, spread happiness, and grow your career with Dia Flower. Apply today!</b></p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p><p>Application Question(s):</p><ul><li>This role is URGENT. Can you join ASAP?</li></ul><p>Experience:</p><ul><li>Retail: 3 years (Required)</li><li>Customer Service: 3 years (Required)</li></ul><p>Language:</p><ul><li>Arabic  / Russian (Required)</li></ul><p>Application Deadline: 26/08/2025</p>

Sales Officer (Arabic / Russian Speaker)

International Free Zone Authority | IFZA

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  About Us
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 IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.
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  Job Description
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 The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
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  Responsibilities
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   Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
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   Issuing quotes and providing license-related documentation to clients and professional partners
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   Monitoring and updating the CRM system regularly when managing a portfolio of work
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   Accurately analyzing the content of all documentation such as passports, application forms and resolutions
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   Responding to all partners&rsquo; and clients&rsquo; emails and queries on a range of scenarios faced by licensees
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   Delivering exceptional levels of customer service, ensuring IFZA&rsquo;s reputation and integrity is maintained
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   Fostering long-lasting business relationships with clients and professional partners
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   Handling complaints and finding optimal solutions to ensure clients&rsquo; happiness and retention
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   Operating closely with sales, finance, and renewals departments
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   Performing other job-related duties as assigned by Management
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  Requirements
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   Full English proficiency is required
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   Additional spoken languages are a plus
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   Intermediate computer literacy is required e.g., MS Office
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   Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
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   Strong attention to details
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   Customer Service and Client Relationship Management experience is advantageous
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  Benefits
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 As an employee of IFZA, you can expect:
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   24 working days as annual leave
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   Annual flight home
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   Life insurance plan
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   Medical insurance plan (with the option to upgrade at your own cost)
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   Bonus scheme (in relevant departments)
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   Access to exclusive Fazaa discounts (applicable in participating retail stores, food &amp; beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
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Client Relations Officer

Stratum Owners Association Management

<p>The position is primarily responsible for the smooth operation of the Customer Service Information Desk / booth on a daily basis, ensuring that all customer service-related activities are carried out in accordance with the prescribed policies and guidelines and that the services provided are of the highest level standards to ensure a pleasant customer experience.</p><p><b>Requirements</b></p><p>At least 2 years' of collection experience in the UAE.</p><p>Excellent experience in negotiating payment terms with customers in real estate sector.</p><p>Bachelor's degree in any discipline is necessary while having a qualification in finance will be an advantage.</p><p>Maintain a record of assigned accounts in order to identify outstanding debts.</p><p>Plan your strategy for recovering outstanding payments.</p><p>Ability to work under pressure.</p><p>Excellent organizational skills</p><p>Superior written and verbal communication skills</p><p>Expertise in Microsoft Office products, particularly Excel and Outlook</p><p>Job Type: Full-time</p>

Customer Care / Debt Collection Officer(Arabic Speaking)

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