customer service representative Jobs in Dubai

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customer service officer

Gargash Group

Direct message the job poster from Gargash GroupThe Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process. Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul>Location: Dubai, United Arab Emirates

Customer Service Officer

Confidential Company

<ul><li>Provide accurate and up-to-date information on products, services, and company policies, ensuring customers are well-informed and confident.</li><li>Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive customer experience.</li><li>Process customer orders, returns, and exchanges accurately and efficiently, adhering to company guidelines and procedures.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and complaints</li><li>Proactively identify opportunities to improve customer satisfaction and loyalty through personalized interactions and tailored solutions.</li><li>Stay updated on product knowledge, industry trends, and company updates to provide informed and relevant customer service.</li><li>Contribute to the development and improvement of customer service processes and procedures, identifying areas for efficiency and enhancement.</li><li>Meet or exceed performance targets for call quality, resolution time, and customer satisfaction, contributing to overall team goals.</li><li>Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and ensure seamless service delivery.</li></ul>

Customer Service Officer (ARABIC SPEAKER)

Zurich Insurance Company

A leading insurance provider in Dubai is seeking a Customer Service Officer to enhance customer relationships and meet operational targets. Applicants must be UAE Nationals with a Bachelor's degree and relevant experience. Excellent communication in English and Arabic, alongside analytical skills, are essential for success in this full-time role. Join a team that values collaboration and continuous improvement.

Insurance Customer Care Officer - Dubai (On-site)

Beno

Job Description : As a Client Relations Officer / Hostess, you will be the face of our company, responsible for creating a positive first impression.Your role involves welcoming clients, assisting them with their needs, and ensuring their experience is exceptional.You will also be responsible for maintaining a welcoming and organized environment.Key Responsibilities : Greet and welcome clients with a friendly and professional demeanor.Assist clients by answering inquiries and guiding them through our services / products.Manage bookings efficiently.Build and maintain positive relationships with clients to enhance customer loyalty.Handle client feedback and complaints gracefully, ensuring prompt resolution.Collaborate with team members to ensure smooth operations and high service standards.Requirements : Previous experience as a hostess, client relations officer, or in a customer-facing role is preferred.Excellent communication and interpersonal skills.Professional appearance and a positive attitude.Strong problem-solving skills and the ability to remain calm under pressure.Flexibility to work in shifts, including weekends and holidays.English language is a must, additional languages is an advantage.What We Offer : Competitive salary and benefits package.A dynamic and supportive work environment.Opportunities for growth and career development.

Client Service Officer / Hostess

Commercial Bank International

<div>
 
 
 Job Purpose:
 
 
 
 The Graduate Officer will support the Retail Banking team in delivering exceptional customer service, assist with daily banking operations, and contribute to initiatives aimed at enhancing the customer banking experience and driving branch performance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Assist in day-to-day branch operations, including account opening, cash handling, and transaction processing.
 </li>
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 Support customer service activities by addressing client inquiries, resolving issues, and providing product information.
 </li>
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 Help promote retail banking products and services to customers, contributing to sales and business growth targets.
 </li>
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 Assist in maintaining accurate customer records and documentation in compliance with banking regulations.
 </li>
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 Collaborate with team members to ensure smooth branch operations and enhance customer satisfaction.
 </li>
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 Participate in branch projects such as product launches, process improvements, and customer outreach programs.
 </li>
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 Ensure compliance with internal policies, regulatory requirements, and risk management standards.
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 Support in preparing reports on branch performance and customer feedback.
 </li>
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 Stay updated on retail banking trends, products, and technologies to improve service delivery.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in in any discipline.
 </li>
 </ul>
 
 
 
 
 
 Other Skills:
 
 
 <ul>
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 Basic understanding of retail banking products, services, and processes.
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 Familiarity with banking software and digital banking platforms.
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 Strong interpersonal and communication skills, both written and verbal.
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 Customer-focused mindset with problem-solving abilities.
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 Ability to work independently and as part of a team in a fast-paced environment.
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 Eagerness to learn about banking regulations, products, and customer service best practices.
 </li>
 </ul>
 
 
</div>

Graduate Officer – Retail Banking Group - Emirati Talent

Arab Bank

<div>
 
 
 Accountabilities and Key Roles:
 
 
 
 
 
 <ul>
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 Developing sales action plan to market and sell the bank's products &amp; services to achieve branch targets and increase customer base, in coordination with the branch manager.
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 Providing professional and high quality service to meet customer requirements by adopting the highest recognized customer service principles.
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 Achieve established branch goals through active management of sales, officer call programs and cross-selling activities.
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 Identify and acquire quality NTB [New to bank] customers through the various selling techniques and activation of referrals.
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 Review and monitor daily activities related to sales and services to ensure highly efficient and effective results.
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 Plan for field work by conducting weekly meetings to schedule sales visits and review performance indicators constantly.
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 Submit related sales reports to Branch Manager provided with any required recommendations on a regular basis.
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 Coach and advise subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote sales and service driven culture.
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 Handle difficult or sensitive customer issues, requests and complaints and act to promptly address and resolve these issues in due time.
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 Monitor staff performance and provide improvement opportunities to enhance sales skills &amp; product knowledge.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 Education:
 
 Min. of Bachelor Degree in business administration or finance from a recognized university.
 
 
 
 
 
 
 Experience:
 
 Min. of 5 years of experience in Banking, 3 of which in Customer Service &amp; Sales.
 
 
 
 
 
 
 Competences:
 
 
 <ul>
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 Min. of level 4 in English according to AB classification.
 </li>
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 Sales &amp; Service orientation.
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 Ability to manage a sales' team.
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 Excellent communication, interpersonal &amp; negotiation skills.
 </li>
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 Problem Solving skills.
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 Computer Literacy.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer at Arab Bank
 
 
 
 
 
 
 At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
 
</div>

Senior Customer Relationship Officer

ENDO SHRED DOCUMENTS DESTROYING SERVICES LLC

Customer Service Officer &ndash; 1 Heavy Vehicle Driver &amp; 1 Light Vehicle Driver (Shredding Truck)Location: Dubai, UAEEmployment Type: Full-TimeLicense Requirement: UAE Heavy/Light Vehicle Driving License---About UsENDOSHRED is the UAE&rsquo;s leading on-site document and media destruction company, known for secure, compliant, and sustainable shredding services delivered directly to our clients&rsquo; premises. As part of our continued growth, we are hiring Customer Service Officers (Drivers) to join our Operations Team and represent our commitment to security, professionalism, and excellence.---Key Responsibilities*Operate mobile shredding or support vehicles to perform on-site secure destruction of confidential material at client locations.*Act as the face of ENDOSHRED and provide industry-leading customer service with professionalism, punctuality, and courtesy.*Follow and enforce ENDOSHRED&rsquo;s Code of Conduct and Security Protocols to ensure compliance and trust.*Conduct vehicle safety checks, routine inspections, and report maintenance needs proactively.*Wear prescribed safety gear and uniforms at all times while handling shredding equipment or operating company vehicles.*Maintain accurate logs and comply with all company instructions and policies.---QualificationsValid UAE Heavy/Light Vehicle License (for shredding truck role)Minimum 2 years of driving experience in UAE.Good communication skills in English.Physically fit, punctual, and reliable.Experience in logistics, delivery, or customer-facing field roles is an advantage.---What We OfferCompetitive salary and overtime allowance.Structured training and onboarding.Uniforms, safety gear, and company mobile device provided.Opportunity to grow in a fast-expanding secure services company.Be part of a company that values trust, integrity, and environmental sustainability.---How to ApplyLawrence Joseph - Lawrence.joseph@endoshred.com+971504327214 (WhatsApp Only) &ndash; NO CALLS WILL BE ENTERTAINEDIf you're a confident, reliable driver who takes pride in delivering great customer service, we&rsquo;d love to hear from you. Apply now with your updated resume and license copy.Job Type: Full-timeLicense/Certification:<ul><li>Heavy Truck License (Required)</li><li>Light Vehicle License (Required)</li></ul>Job Type: Full-timePay: AED3,300.00 - AED4,500.00 per month

Heavy and Light Vehicle Driver (Shredding Truck)

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