customer service representative Jobs in Dubai

customer service representative

office assistant

business development officer Jobs in Dubai

business development officer

safety officer

administrative affairs officer Jobs in Dubai

administrative affairs officer

customer service officer

EASY TAXI SPORTS AND RECREATIONAL EQUIPMENT RENTAL

We are currently in need of sales officer/customer service - males only with the following qualifications:- 25 years old and above- must have a valid driving license from home country- must be good in English and knowledge in Arabic is an advantage- must have experience in customer service- pleasing personality and physically fit- willing to work around UAE- freshers are welcome to apply- can join immediatelyPlease submit your CV if you meet the above qualifications.Job Types: Full-time, PermanentPay: AED2,200.00 per monthWork Location: In person

Customer Service/Sales Officer

The Doris Duan-Young Autism Center

Client Relations Officer (Female / Arabic &amp; English Speaker)Full-time/ Admin / Dubai Healthcare CityBe part of DDY - Expertise That Cares!The Doris Duan-Young Autism Center (DDY) is a multidisciplinary center in Dubai Healthcare City. We are committed to delivering innovative, evidence-based programs and services, supported by industry-recognized credentials, accreditations, and certifications.We are looking for a Client Relations Officer to join our team at our Autism Center &mdash; someone who is compassionate, professional, and passionate about making a difference in the lives of children and families.This role offers an exciting chance to elevate your career in an inspiring &amp; Supportive environment.Key Responsibilities:<ul><li>Serve as the primary point of contact for both existing and new clients and families.</li><li>Answer a high volume of client inquiries and maintain a rapid response and follow-up rate according to the company standards.</li><li>Conduct communication with potential new clients, providing all relevant information about company services.</li><li>Educate patients about payment options and financial assistance while handling price and package negotiations with clients.</li><li>Explain all paperwork, policies, and Insurance procedures, and schedule the initial consultation appointments, assessment appointments, intake appointments, etc.</li><li>Support the admissions and onboarding process for new clients</li><li>Build and maintain long-term positive relationships with parents, caregivers, and stakeholders.</li><li>Coordinate closely with the Client Relations Manager to ensure seamless service delivery.</li><li>Collaborate with the clinical and administrative teams to ensure client satisfaction and service quality.</li><li>Maintain accurate and confidential client records in line with organizational standards.</li><li>Obtain customer feedback, assist with client satisfaction surveys, and provide regular updates to the Management of any concerns/matters that may arise.</li></ul>Requirements:<ul><li>A bachelor&rsquo;s degree in a related field is required.</li><li>Fluency in Arabic and English (spoken and written) is mandatory.</li><li>Previous experience in a healthcare or rehabilitation setting (experience in an autism or therapy center is a plus).</li><li>Good understanding of insurance procedures and documentation.</li><li>Strong communication, coordination, and interpersonal skills.</li><li>Excellent negotiation skills and multitasking abilities.</li><li>Professional, empathetic, and client-focused attitude.</li><li>Proficiency in Microsoft Office, MS Excel, and CRM systems (preferred).</li><li>Ability to work collaboratively within a multidisciplinary team.</li></ul>If you are interested, please share your CV with hr@ddydubai.com or drop your CV directly to the HR team via WhatsApp +971 55 524 8075Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Health care preferbly in rehabilitation/autism center: 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Work Location: In person

Client Relations Officer (CRO)

University of Wollongong in Dubai

<div>About UOWD 
Established in 1951 and ranked in the top 1% of universities worldwide*, Australia's University of Wollongong is a global brand with international campuses in Dubai, Hong Kong and Malaysia.
University of Wollongong in Dubai (UOWD) offers over 40 internationally recognised bachelor's and master's degrees spanning 10 in-demand industry sectors. Our programs are accredited by CAA and KHDA in UAE, but also by AQF in Australia. All business programs of the University of Wollongong are accredited by The Association to Advance Collegiate Schools of Business (AACSB). In addition, individual programs in the School of Business are accredited by professional bodies including CFA, ACCA, CIPD, CIM, CILT.
The first internationally accredited Australian university in the UAE, we are the education gateway of choice for over 3,500 students, representing 100+ nationalities. Our global community of 152,000 alumni are pursuing career goals with respected blue-chip companies and industry giants such as 3M, ADCB, Adidas, Amazon, Deloitte, Emirates, FedEx, GE, IBM, Microsoft and Pepsico. Additionally, research reveals that 83%** of fresh graduates are employed within six months of graduation.
Life at UOWD is rooted in the continued pursuit of excellence through teaching, research and industry engagement, with the student experience at its heart. Our 200,000-square-foot campus at Dubai Knowledge Park features access to cutting-edge technologies and a mix of traditional and innovative learning spaces, all housed in a vibrant modern setting that promises to deliver an enriched learning experience for our students. Located strategically near the Palm and the Burj Khalifa, the University benefits from the huge investment and innovation opportunities the city is known for globally.<ul><li>QS World University Rankings 2024</li></ul>
**Data from the Graduate Destination Survey 2017 to 2021
About the Role 
UOWD is seeking a Customer Service Agent / Fee Officer to join the Finance team and play a key role in supporting the University's student finance operations. This position is student‑facing and service‑oriented, with responsibility for managing fee inquiries, processing payments accurately, maintaining financial records, and collaborating with internal teams to resolve student finance matters.
The role operates in a fast‑paced, student‑focused environment and contributes to service quality, data accuracy, and operational efficiency. The successful candidate will also support finance automation initiatives, including Robotic Process Automation (RPA), by contributing process knowledge and validating automated outputs.
Key Responsibilities
Student Fees &amp; Customer Service<ul><li>
Manage student inquiries at the finance/fee counter, via email, and by phone, providing clear, accurate, and timely responses</li><li>
Process student fee payments and update records accurately in the finance system</li><li>
Maintain professional, consistent, and service‑focused interactions with students</li></ul>
Financial Processing &amp; Reporting<ul><li>
Ensure accurate maintenance of fee records within the finance system</li><li>
Generate and maintain fee‑related reports</li><li>
Track outstanding balances, discrepancies, and payment issues, escalating where appropriate</li></ul>
Collaboration &amp; Process Improvement<ul><li>
Work closely with Admissions, Registry, Colleges, and other internal teams to resolve student finance queries and streamline workflows</li><li>
Support finance automation initiatives, including:<ul><li>
Participating in RPA process deep‑dive sessions</li><li>
Identifying automation opportunities</li><li>
Monitoring RPA outputs and providing timely feedback post‑deployment</li></ul></li></ul>
Strategic Contribution<ul><li>
Contribute to quarterly goal‑setting exercises and OKRs</li><li>
Participate in daily SCRUMs and weekly reviews to track progress and support continuous improvement in service delivery and operational efficiency</li></ul>
Working Environment
This role operates primarily on campus in a high‑interaction, service‑focused environment. Occasional evening or weekend work may be required to support university events such as graduation or peak service periods.
Key Relationships<ul><li>
Internal: Finance team, Admissions, Registry, Colleges, Student Services, IT</li><li>
External: Students, banks, cash collection agents</li></ul>
Qualifications, Experience &amp; Skills 
Essential<ul><li>
Undergraduate degree</li><li>
3-4 years' experience in a customer service role, preferably within an educational, finance, or fee‑processing environment</li><li>
Experience handling financial transactions and maintaining accurate records</li><li>
Strong communication skills and a service‑oriented mindset</li></ul>
Desirable<ul><li>
Experience working in a university or student‑services environment</li><li>
Exposure to financial systems and basic reporting</li><li>
Willingness to learn and support finance automation initiatives (e.g. RPA)</li></ul>
Key Skills &amp; Competencies<ul><li>
Strong customer service and conflict‑resolution skills</li><li>
Excellent attention to detail and organisational ability</li><li>
Ability to work calmly and effectively under pressure</li><li>
Clear verbal and written communication skills</li><li>
Basic proficiency in computer systems and data entry</li><li>
Collaborative mindset and commitment to continuous improvement</li></ul>
Compensation and Benefits 
UOWD offers a competitive and comprehensive employment package designed to attract and retain high‑quality professional staff. The package for this role includes:<ul><li>
Competitive tax‑free salary, commensurate with qualifications and experience</li><li>
Comprehensive medical insurance for the employee (and eligible dependents, subject to policy)</li><li>
Annual leave entitlement of 25 working days</li><li>
Public holidays as per the UAE calendar</li><li>
End‑of‑service gratuity, in accordance with UAE Labour Law</li><li>
Access to a stable, well‑governed working environment within a reputable international university</li><li>
Opportunities to contribute to institutional improvement, automation initiatives, and professional development</li></ul>
UOWD is an equal opportunity employer that attracts, develops, motivates, empowers, and retains a diverse workforce.</div>

Customer Service Agent/Fee Officer

Dubai Careers - A Smart Dubai Initiative

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Receive and document customer applications, along with all required documents, records, and information, ensuring completeness in accordance with approved procedures.
 </li>
 <li>
 Review and verify all documents, records, and information related to customer transactions, ensuring accuracy and validity prior to processing.
 </li>
 <li>
 Issue No Objection Certificates (NOCs), health certificates, licenses, and other municipal service-related documents, and address customer requests within the scope of municipal services.
 </li>
 <li>
 Communicate and coordinate with relevant organizational units responsible for service delivery to expedite pending transactions and ensure timely completion within established service timelines.
 </li>
 <li>
 Receive customer feedback and complaints, and coordinate with relevant departments to resolve them promptly, ensuring service quality and customer satisfaction.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Qualification :Bachelor&rsquo;s Degree
 </li>
 <li>
 Major :administration sciences
 </li>
 <li>
 Experience : not required
 
 
 </li>
 </ul>
 
 Job Category
 
 
 
 Sales and Customer Service
 
 
 
 Advertiser
 
 
 
 Dubai Municipality
 
 
 
 Educational-level
 
 
 
 Bachelor
 
 
 
 Required Nationality
 
 
 
 UAE Only
 
 
 
 Monthly Salary
 
 
 
 Unspecified
 
 
 
 Schedule-Time
 
 
 
 Full time
 
 
 
 Job Posting
 
 
 
 09/04/2026
 
 
 
 Unposting Date
 
 
 
 24/04/2026
</div>

Customer Service Star

Al MOOSA GROUP

Job DescriptionMain Tasks and Responsibilities:1. Answer inbound calls in a timely and friendly manner from tenants2. Evaluate problems and complaints of the tenants and enter in the system (AMFM)3. Assign complaints/work to the technician via work orders4. Route calls to other team members whenever needed5. Make relevant notes from customer interactions6. Arrange vehicle and materials when needed7. Complete call logs and reports8. Maintain attendance sheets9. Prepare daily work distribution chart10. Raising martial requisitions11. Purchasing any equipment, tools, or materials that may be required12. Manage &amp; update customer databases13. Follow-up on customer calls14. Developing maintenance plans and implementing them.15. Ensuring quality control standards are consistently met.16. Keeping track of supply and material inventories.17. Verifying and registering overtime of staff18. Updating maintenance logs for all machinery19. Establishing protocols for non-mechanical maintenance20. Ensuring basic tools and machinery are in working order by performing regular inspections21. Assessing procedures and making recommendations for improvement.22. Performs any other functions related to the job scope, the management deem necessary as designated.Required Knowledge, Skills, Abilities (and/or Other Attributes):1. Bachelor&rsquo;s degree or Diploma holder2. With very good knowledge in Customer Service.3. Preferably with considerable experience working in the UAE being well versed with Facility Maintenance.4. Good facility of Language (English) and communication skills.5. Open to all Nationalities.Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthWork Location: In person

Call Center Coordinator - Facility Managment

Keolis

<div>The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service. They will provide a visible, uniformed employee presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that will work to increase the customer experience delivered to those using the Dubai Tram. This position is a roving position and will be required to move around Dubai Tram Al Sufouh System (DTAS). 
<ul>
</ul>
MAIN RESPONSIBILITIES
<ul><li>Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.</li>
<li>Move around the System (DTAS) dealing with queries and incidents as required.</li>
<li>Provide mobile response to incidents.</li>
<li>Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.</li>
<li>Carry out controlled/uncontrolled/emergency evacuation of passengers.</li>
<li>Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner.</li>
<li>Provide information on ticket sales, tram services information and respond to passenger enquiries.</li>
<li>Distribute publicity materials (as and when required) and handle lost property.
</li><li>Meet and greet customers and provide a highly visible and proactive level of customer service.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Provide safe, reliable, convenient and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor.</li>
<li>When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation.</li>
<li>Comply fully with procedures and instructions as part of the certified training and instructions.</li>
<li>Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system.</li>
<li>Provide all possible assistance to customers, in particular for People of Determination.</li>
<li>Enforce revenue protection procedures and associated by-laws.</li>
<li>Provide the very best in customer service and information.</li>
<li>Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.</li>
<li>Awareness of the Integrated Management System and the content of the Safety, Assurance &amp; Environment and Information Security Policy Statements.</li>
<li>Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.</li>
<li>Use safety equipment (including PPE) as required and intended; observe that this is also enforced among subcontractors and third parties working in Keolis-MHI&rsquo;s controlled premises/systems.</li>
<li>Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.</li>
<li>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</li>
<li>Exercise a personal duty of care for their own health, safety and welfare and for those affected 
by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</li>
 <li>Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.</li>
Report any accidents, incidents, breaches or potential breaches to appropriate management. 
<li>
</li></ul>KNOWLEDGE REQUIERED
<ul><li>Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.</li>
<li>Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.</li></ul> 

KEY SKILLS
<ul><li>A mature, proactive and responsible approach to work with initiative and problems solving ability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Basic understanding of tram &amp; station operations and associated activities.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Ability to work in an efficient and flexible manner in unsupervised circumstances.</li></ul> 

EXPERIENCES
<ul><li>A minimum of 2 years&rsquo; experience as a front-line staff delivering customer services in a train, station or equivalent environment.</li>
<li>A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage.</li>
<li>Experience and understanding of dealing with customers and conflict resolution techniques.</li></ul> 

EDUCATIONNAL QUALIFCATIONS
<ul><li>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</li></ul></div>

Customer Service Agent - Tram

Emirates Islamic

<div>
 
 Job Description
 
 
 
 The objective is to have well-trained dedicated resources in select branches at key Business Banking target markets across UAE, to handle the walk-in customer&rsquo;s requirements. This would help in better servicing the SME customers once we acquire them. Similarly, it will also help us acquire new to bank SME customers from the branch walk-in
 
 
 In addition, these resources can help us centrally drive any crucial customer and/or process related projects. Further, their distributed presence will also help us in capturing the market feedback better and we do not have to rely on sales frontline alone for this. Although the core role will be account opening and account servicing, having a dedicated resource at the branch also will help us in generating references or leads for cross-sell.
 
 
 <ul>
 <li>
 Open accounts sourced by ROs or walk-in customers &amp; coordinate with various departments for approvals
 </li>
 <li>
 Ensure correctness and completion of the documents collected and the data captured for each application
 </li>
 <li>
 Ensure the account opening activity is completed as per the set SLA to maintain out TAT commitment
 </li>
 <li>
 Providing day-to-day account servicing to SME customers walking in to the branch, including requests for SMS banking, online banking - SmartBUSINESS/ BankNet, authorized caller, change of signature, withdrawal/addition of customer, etc.
 </li>
 <li>
 Implementing any customer or process related projects driven by the central team at the branch level
 </li>
 <li>
 Identify potential leads for cross-selling / up-selling of products and servicing during the day-to-day interactions with the customers
 
 
 </li>
 </ul>
 
 What we offer you:
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Strong emphasis on work-life balance and wellbeing across the bank
 </li>
 <li>
 World-class Learning &amp; Development platform and career development
 </li>
 <li>
 Generous annual leave entitlement and Private Healthcare
 </li>
 <li>
 Preferential banking facilities for employees
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 EIB
 
 
 Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.
 
 
 As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management &amp; Training and Development programmes to help them excel professionally and achieve success in their chosen career.
 
 
 Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion &amp; commitment and guide them to become the future leaders of the organization as well as the overall financial sector.
 
 
 We are driven by our values of Innovation, Customer Service, Ambition &amp; Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.
</div>

Business Banking officer (UAE National Only)

Explore 1553+ Customer service officer in Dubai this April. Find roles across top companies and apply now to boost your career.