administrative assistant

cashier

customer service executive

front desk receptionist

office administrator

customer service officer

INSPIRE UNIVERSITY COLLEGE

CLIENT RELATION OFFICERKey Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or in person.</li><li>Handle customer complaints and provide appropriate solutions within agreed timelines.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Follow up with customers to ensure issues are resolved satisfactorily.</li><li>Build and maintain strong customer relationships.</li><li>Coordinate with internal departments to address customer concerns.</li><li>Identify customer needs and recommend suitable products or services.</li><li>Monitor customer feedback and suggest service improvements.</li><li>Prepare customer service reports and performance metrics.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, or a related field (preferred).</li><li>1&ndash;3 years of experience in customer service, customer relations, or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency in CRM software and Microsoft Office applications.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Customer-focused mindset with strong interpersonal skills.</li></ul>Key Skills<ul><li>Customer Service Excellence</li><li>Relationship Management</li><li>Communication Skills</li><li>Complaint Handling</li><li>Problem Solving</li><li>Time Management</li><li>CRM Systems</li><li>Team Collaboration</li></ul>SALARY : 3000 AED - 4000 AEDPay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

Client Relationship Officer

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Customer Relationship Officer&nbsp;
 
 
 
 Location: BR-Al Khawaneej Branch, Dubai
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 Role Purpose:
 
 
 
 Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency
 
 &nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Key Accountabilities of the role&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 &nbsp;
 
 RESPONSIBILITIES:
 
 
 
 
 Deposit account documentation.
 
 
 
 Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
 
 
 
 Finance account documentation.
 
 
 
 Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms
 
 .
 
 
 
 
 Sales-Management of service delivery.
 
 
 
 Sell and cross sell ADIB&rsquo;s products and promote ADIB&rsquo;s image
 
 
 
 Staff Management and coordination.
 
 
 
 
 &nbsp;
 
 Management of subordinates, plan their training
 
 &nbsp;
 
 and appraisal.
 
 
 
 Perform other task specified by Management.
 
 
 
 
 Results Required
 
 
 
 
 <li>
 Achieving Monthly Budget -&nbsp;Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
 </li>
 <li>
 Continuous Improvement &ndash;&nbsp;Assist CRM to&nbsp;Recommend workflow changes leading to process improvements to the branch manager at least once a year
 </li>
 <li>
 Internal Audit &amp; ICD Comments -&nbsp;Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
 </li>
 <li>
 Compliance of policies &amp; procedures &ndash; Comply and perform Key operational controls as required in ADIB&rsquo;s polices &amp; procedures in day-to-day operations.&nbsp;
 </li>
 
 
 
 
 
 Specialist Skills / Technical Knowledge Required for this role:
 
 &nbsp;
 
 
 
 <li>
 Broad knowledge of ADIB&rsquo;s Retail Banking financial products &amp; services
 </li>
 <li>
 Thorough knowledge of ADIB&rsquo;s Retail Credit &amp; Operational Policies &amp; Procedures
 </li>
 <li>
 Good Knowledge of UAE banking practices, regulations &amp; risks
 </li>
 <li>
 Thorough Knowledge of all the Regulations issued by Central Bank of UAE
 </li>
 <li>
 General awareness of competitors in the local market
 </li>
 <li>
 Fair knowledge of service standards&nbsp;
 </li>
 <li>
 Training skills
 </li>
 <li>
 Sales skills
 </li>
 <li>
 Management Information skills
 </li>
</div>

Customer Relationship Officer

The Doris Duan-Young Autism Center

Client Relations Officer (Female / Arabic &amp; English Speaker)Full-time/ Admin / Dubai Healthcare CityBe part of DDY - Expertise That Cares!The Doris Duan-Young Autism Center (DDY) is a multidisciplinary center in Dubai Healthcare City. We are committed to delivering innovative, evidence-based programs and services, supported by industry-recognized credentials, accreditations, and certifications.We are looking for a Client Relations Officer to join our team at our Autism Center &mdash; someone who is compassionate, professional, and passionate about making a difference in the lives of children and families.This role offers an exciting chance to elevate your career in an inspiring &amp; Supportive environment.Key Responsibilities:<ul><li>Serve as the primary point of contact for both existing and new clients and families.</li><li>Answer a high volume of client inquiries and maintain a rapid response and follow-up rate according to the company standards.</li><li>Conduct communication with potential new clients, providing all relevant information about company services.</li><li>Educate patients about payment options and financial assistance while handling price and package negotiations with clients.</li><li>Explain all paperwork, policies, and Insurance procedures, and schedule the initial consultation appointments, assessment appointments, intake appointments, etc.</li><li>Support the admissions and onboarding process for new clients</li><li>Build and maintain long-term positive relationships with parents, caregivers, and stakeholders.</li><li>Coordinate closely with the Client Relations Manager to ensure seamless service delivery.</li><li>Collaborate with the clinical and administrative teams to ensure client satisfaction and service quality.</li><li>Maintain accurate and confidential client records in line with organizational standards.</li><li>Obtain customer feedback, assist with client satisfaction surveys, and provide regular updates to the Management of any concerns/matters that may arise.</li></ul>Requirements:<ul><li>A bachelor&rsquo;s degree in a related field is required.</li><li>Fluency in Arabic and English (spoken and written) is mandatory.</li><li>Previous experience in a healthcare or rehabilitation setting (experience in an autism or therapy center is a plus).</li><li>Good understanding of insurance procedures and documentation.</li><li>Strong communication, coordination, and interpersonal skills.</li><li>Excellent negotiation skills and multitasking abilities.</li><li>Professional, empathetic, and client-focused attitude.</li><li>Proficiency in Microsoft Office, MS Excel, and CRM systems (preferred).</li><li>Ability to work collaboratively within a multidisciplinary team.</li></ul>If you are interested, please share your CV with hr@ddydubai.com or drop your CV directly to the HR team via WhatsApp +971 55 524 8075Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Health care preferbly in rehabilitation/autism center: 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Work Location: In person

Client Relations Officer (CRO)

First Abu Dhabi Bank (FAB)

<div>
 Delivers exceptional customer service by providing accurate, timely, and compliant sales and service support to customers.
 
 
 Responsible for processing account opening, product onboarding, service requests, and after-sales transactions while meeting service KPIs &mdash; including NPS, complaint resolution timelines, service request turnaround, and mystery shopping scores &mdash; and ensuring full adherence to FAB policies and regulatory requirements.
 
 
 Acts as the primary point of customer interaction in the branch, promoting FAB products and services, supporting sales growth, and enhancing customer satisfaction.
 
 
 Sales &amp; Business Development
 
 
 <ul>
 <li>
 Actively promote and cross-sell FAB asset and liability products to new and existing customers.
 </li>
 <li>
 Identify customer needs and recommend suitable FAB products and services.
 </li>
 <li>
 Generate product leads from walk-in customers, referrals, and personal outreach.
 </li>
 <li>
 Assist in meeting branch and individual sales targets.
 
 
 </li>
 </ul>
 Service Excellence &amp; KPI Delivery
 
 
 <ul>
 <li>
 Achieve personal and branch service KPIs, including:
 </li>
 <li>
 Net Promoter Score (NPS) through positive and professional customer engagement.
 </li>
 <li>
 Complaint resolution timelines for customer service issues within SLA.
 </li>
 <li>
 Service Request (SR) turnaround times in line with agreed standards.
 </li>
 <li>
 Mystery Shopping scores through consistent delivery of FAB service standards.
 </li>
 <li>
 Handle customer queries, requests, and complaints professionally, escalating where necessary.
 </li>
 <li>
 Educate customers on FAB&rsquo;s digital channels and self-service options.
 
 
 </li>
 </ul>
 Product Onboarding &amp; Transactions
 
 
 <ul>
 <li>
 Prepare, process, and review account opening forms, loan and credit card applications, and related documentation for completeness and accuracy.
 </li>
 <li>
 Ensure product onboarding is completed without errors and in compliance with FAB policies and regulatory guidelines.
 </li>
 <li>
 Process customer service requests efficiently, ensuring accuracy and SLA adherence.
 
 
 </li>
 </ul>
 Customer Relationship Management
 
 
 <ul>
 <li>
 Maintain proactive communication with customers to build loyalty and strengthen relationships.
 </li>
 <li>
 Provide product information, clarify terms and conditions, and ensure customers are fully informed before signing agreements.
 </li>
 <li>
 Encourage customers to upgrade to higher-tier products and services where relevant.
 
 
 </li>
 </ul>
 Operational Discipline &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all customer transactions and documentation comply with FAB policies, operational risk controls, and regulatory requirements.
 </li>
 <li>
 Adhere to information security policies, including secure handling of documents and maintaining a clear desk.
 </li>
 <li>
 Participate in mandatory compliance and operational training.
 </li>
 <li>
 Treat compliance as a mandatory requirement, not a KPI.
 </li>
 <li>
 Minimum Qualification
 </li>
 <li>
 High school diploma or higher education in business, finance, or related discipline.
 </li>
 <li>
 Minimum Experience
 </li>
 <li>
 Minimum 2 years&rsquo; experience in banking, preferably in customer service or sales roles.
 
 
 </li>
 </ul>
 Knowledge of banking products, services, and regulatory requirements
</div>

Officer, Customer Service - Dubai

Dubai Public Prosecution

<div><div>The criminal case received from police stations is registered through the Ministry of Interior's system and assigned to the competent member of the Public Prosecution quickly and accurately.
1. Recording the personal data of the parties to a case from the content of the electronic report received through the Ministry of Interior's system.
2. Amending or adding the parties' data (party name, address, etc.).
3. Assigning the case to the competent member of the Public Prosecution and transferring it to them electronically.
4. Implementing the final decisions of members of the Public Prosecution regarding external and internal communications.
5. Processing client requests referred to them within the specified timeframe.<div> 
</div></div><div>
Qualifications<div></div><ul><li> 
Minimum of Bachelor Degree</li><li>Male</li><li>Completed National Service requirements (male candidates)</li></ul></div></div><div></div>

Case Registration Officer

Medrose medical center

We are looking for a professional and experienced Arabic-speaking female receptionist to join our clinic in Al Barsha Heights (Tecom), Dubai. The ideal candidate will be the first point of contact for patients across our aesthetic dermatology, dental, and laser departments. She must deliver outstanding customer service, manage front desk operations efficiently, and ensure a smooth patient experience from arrival to departure. *Fluency in both Arabic and English is mandatory.**Key Responsibilities:** Welcome patients and visitors in a warm, professional manner* Manage incoming calls, WhatsApp messages, and online inquiries* Schedule, confirm, and coordinate appointments across dermatology, dental, and laser departments* Handle patient check-in and check-out processes* Maintain and update patient records accurately* Process payments and issue receipts* Coordinate with doctors and clinical staff to ensure smooth daily workflow* Promote clinic services (Botox, fillers, skin boosters, dental treatments, laser services) when appropriate* Handle administrative tasks such as filing, reporting, and email communication* Maintain a clean, organized, and presentable reception area*Requirements:** Female candidate* *Fluent in Arabic and English (spoken and written) &ndash; mandatory** Proven experience as a receptionist or front desk officer (clinic experience preferred)* Strong communication and interpersonal skills* Professional appearance and positive attitude* Ability to multitask and work under pressure in a fast-paced environment* Proficiency in MS Office and appointment booking systems*Preferred Qualifications:** Previous experience in UAE clinics (aesthetic dermatology, dental, or laser)* Familiarity with insurance and patient billing processes* Sales or customer service background is an advantage*What We Offer:** Competitive salary based on experience* Medical insurance* Professional and supportive work environment* Opportunity to work in a multi-specialty clinic with diverse services* Career growth opportunities*How to Apply:*Applications will only be reviewed through Indeed. Please apply directly via the Indeed job posting.Work Location: In person

Arabic Female Receptionist

Early Approve Commercial Broker

We are hiring for a reputed leading bank in the UAE for the role of Call Verification Officer in the banking/financial services department.Job Responsibilities:<ul><li>Conduct outbound verification calls to customers after loan/credit card applications</li><li>Verify customer identity, documents, and application details as per bank compliance</li><li>Ensure customer consent is properly confirmed and recorded</li><li>Maintain accuracy in data entry and call documentation</li><li>Identify discrepancies, incomplete applications, or suspicious cases and escalate accordingly</li><li>Follow strict banking guidelines including KYC and AML policies</li><li>Coordinate with sales and operations teams for clarification when required</li><li>Meet daily/weekly call verification targets and turnaround timelines</li><li>Ensure professional customer interaction at all times</li></ul>Requirements:<ul><li>Arabic &amp; English speaking (Mandatory)</li><li>Must be on Spouse Visa (Husband/Wife visa only)</li><li>Previous experience in banking, call verification, or call center preferred</li><li>Strong communication and listening skills</li><li>High attention to detail and accuracy</li><li>Basic understanding of banking products (loans/credit cards) is an advantage</li></ul>What We Offer:<ul><li>Opportunity to work with a leading bank in the UAE</li><li>Competitive salary package</li><li>Professional banking environment</li><li>Growth opportunities in banking operations &amp; compliance</li></ul>Pay: AED2,500.00 - AED3,500.00 per hourApplication Question(s):<ul><li>Do you have Spouse visa ?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Call Verification Officer – Financial Institution (Leading Bank – UAE)

Explore 514+ Customer service officer in Dubai this June. Find roles across top companies and apply now to boost your career.