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sales executive

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customer service officer

Gargash Insurance Services LLC

<div>
 
 We are seeking a detail-oriented and proactive professionals to manage end-to-end processing of insurance policies across divisions - Motor/Non-Motor (General)/Medical etc.
 
 
 
 
 
 The ideal candidate will ensure seamless policy administration, timely renewals, and compliance with regulatory standards while delivering exceptional customer service.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Policy Administration:
 
 Manage end-to-end processing of general insurance policies, including quotations, issuance of policies, endorsements, and renewals.
 </li>
 <li>
 
 Renewal Management:
 
 Track and follow up on renewals to ensure timely completion and maintain high client retention rates.
 </li>
 <li>
 
 Compliance &amp; Coverage Review:
 
 Review policy terms and conditions to ensure adequate coverage and adherence to company and regulatory requirements.
 </li>
 <li>
 
 Client Liaison:
 
 Communicate with clients to confirm renewal instructions, update changes in risk, and process renewals efficiently.
 </li>
 <li>
 
 Sales and Marketing Support:
 
 Assist the sales team in promoting non-motor insurance products to clients. Provide technical knowledge to help with close renewals on insurance products. Identify opportunities for cross-selling and up-selling other insurance products based on client needs.
 </li>
 <li>
 
 Reporting and Documentation:
 
 Prepare regular reports on policy performance and client portfolios. Maintain proper documentation for audits and regulatory reviews.
 </li>
 <li>
 
 New Business Handling:
 
 Support acquisition and processing of new business policies as required.
 </li>
 </ul>
 
 
 
 
 This role requires both technical knowledge and interpersonal skills, ensuring clients receive appropriate insurance products while managing the entire policy lifecycle.
 
</div>

Customer Service Officer

CREDIT LINK COMMERCIAL BROKER L.L.C

Work and Responsibilities:<ul><li>Answering all queries and questions regarding the product and services offered by the company.</li><li>Asking questions to the clients and understanding their specifications</li><li>Maintain a record of calls made and results achieved.</li><li>Initiate outbound calls and ensuring a steady flow of potential clients to the sales.</li><li>Obtaining client's information and other relevant data.</li><li>Build and maintain strong relationships with clients through regular communication &amp; follow-up</li><li>Educate clients on various mortgage products, terms, and options available in the market</li><li>Guide clients through mortgage applications process, including gathering required documentation.</li><li>Build and maintain relationships with clients, developers, real estate agents, and other stakeholders in the industry</li><li>Maintain up to date knowledge of mortgage regulations, interest rates, and market trends</li><li>Keep accurate records of client interactions, applications, and mortgage transactions in compliance with regulatory requirements and company policies</li></ul>Qualifications:<ul><li>Proficiency in English Language</li><li>Ability to build and maintain strong client relationships, excellent negotiation and persuasive skills</li><li>Knowledge of customer service principles and practices</li><li>Demonstrated ability to understand and address clients' needs, fostering positive relationship</li><li>Fluent in written and spoken English, with a clear and concise accent</li></ul>Requirements:<ul><li>Experience in customer service/telecalling</li><li>Proficiency in Microsoft Office Suite (Excel)</li></ul>PAY: Salary + CommissionJob Type: Full-time

RAKBANK

<div>
 
 At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank, we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
 
 
 
 
 
 
 About the Role
 
 
 
 As a Customer Service Officer, you will play a key role in delivering exceptional service to customers across our branch network. You&rsquo;ll ensure smooth service delivery, uphold operational controls, support sales activities, and promote digital migration&mdash;all while maintaining the highest standards of compliance and professionalism. This role sits within our Retail Banking Division &amp; reports to Branch Operations Manager.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 Customer Service &amp; Operations
 
 
 <ul>
 <li>
 Deliver excellent customer service to both external and internal customers, ensuring tasks are completed accurately and within set timelines.
 </li>
 <li>
 Provide guidance, advice, and solutions to customer queries in line with the Staff Code of Conduct.
 </li>
 <li>
 Act as custodian for key deliverables such as debit/credit cards, cheque books, account letters, digital access cards, and related customer documents.
 </li>
 <li>
 Support the smooth daily operation of the branch by performing assigned tasks under the supervision of the Line Manager.
 </li>
 </ul>
 
 
 Compliance &amp; Process Adherence
 
 
 <ul>
 <li>
 Ensure full adherence to bank policies, SOPs, service standards, and regulatory requirements.
 </li>
 <li>
 Maintain awareness of the branch&rsquo;s Business Continuity Plan (BCM) and take appropriate action during disruptions.
 </li>
 </ul>
 
 
 Digital &amp; Service Efficiency
 
 
 <ul>
 <li>
 Drive
 
 digital migration
 
 , encouraging customers to adopt digital banking channels.
 </li>
 <li>
 Monitor and coordinate initiatives, supporting streamlined service delivery and contributing to departmental performance.
 </li>
 </ul>
 
 
 Teamwork &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Collaborate with colleagues across functions to achieve shared goals.
 </li>
 <li>
 Identify opportunities to improve processes, enhance knowledge, and strengthen team performance
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in any related field
 
 
 
 Experience:
 
 Minimum 3 years' experience in a Customer Service role
 
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Analytical Thinking
 </li>
 <li>
 Teamwork &amp; Collaboration
 </li>
 <li>
 Customer Orientation
 </li>
 <li>
 Ability to work with defined policies and procedures
 </li>
 <li>
 Strong commitment to accuracy, compliance, and service excellence
 </li>
 <li>
 Effective communication skills with the ability to advise, support, and collaborate with colleagues and customers
 </li>
 <li>
 Ability to handle structured and routine interactions professionally
 </li>
 </ul>
</div>

Customer Service Officer - Branches (Emiratised Role)

IIQAF

<div>Location: Dubai, UAE 
Industry: Construction 
Job Type: Full-Time 
Salary: AED 7,500 &ndash; AED 8,000 per month
<h3 class="jobSectionHeader">Job Overview</h3>
IIQAF Group is seeking a professional and customer-focused Guest Relations Officer to manage client interaction and front-facing services within our construction projects and corporate offices in Dubai. The ideal candidate will act as the primary point of contact for visitors, clients, contractors, and stakeholders, ensuring a positive and professional company image.
This role is ideal for candidates searching for Guest Relations Officer jobs in Dubai, Client Relations Officer UAE, Front Office Construction jobs, or Customer Service Officer &ndash; Construction Industry.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Greet and assist clients, visitors, contractors, and stakeholders professionally</li><li>
Manage front desk operations and corporate reception activities</li><li>
Handle client inquiries, complaints, and service requests efficiently</li><li>
Coordinate meetings between project managers, engineers, and clients</li><li>
Maintain visitor logs, access records, and site entry documentation</li><li>
Support customer satisfaction initiatives and client relationship management</li><li>
Assist in organizing corporate events, project meetings, and site visits</li><li>
Ensure compliance with company policies and site security procedures</li></ul>
<h3 class="jobSectionHeader">Required Skills &amp; Qualifications</h3>
<ul><li>Proven experience as a Guest Relations Officer, Client Relations Officer, or Front Office Executive</li><li>
Background in construction, real estate, or corporate environments preferred</li><li>
Excellent communication and interpersonal skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Professional appearance and presentation skills</li><li>
Ability to handle high-profile clients and VIP visitors</li></ul>
<h3 class="jobSectionHeader">Preferred Qualifications</h3>
<ul><li>Experience in construction project offices or developer companies in UAE</li><li>
Knowledge of CRM systems and customer service tools</li><li>
Multilingual skills (Arabic is an advantage)</li></ul>
<h3 class="jobSectionHeader">Why Join IIQAF Group</h3>
<ul><li>Competitive salary: AED 7,500 &ndash; AED 8,000 per month</li><li>
Professional corporate role within Dubai&rsquo;s growing construction sector</li><li>
Opportunity to work with high-profile projects and clients</li><li>
Career growth in client relations and corporate services</li><li>
Structured and supportive work environment</li></ul></div>

Guest Relations Officer

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and customer-focused Officer- Customer Service to join our dynamic team in Dubai, United Arab Emirates. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.
 
 
 <ul>
 <li>
 Actively sell and cross-sell banking products and services to new and existing customers
 </li>
 <li>
 Process and assess customer requests, including account openings, online banking applications, and loan product applications
 </li>
 <li>
 Educate customers about automated channels such as ATM, call center, and online banking services
 </li>
 <li>
 Attract new customers through personal relations and existing customer referrals
 </li>
 <li>
 Meet individual sales targets and participate in daily retail sales team meetings
 </li>
 <li>
 Achieve monthly targets for onboarding customers to online and mobile banking applications
 </li>
 <li>
 Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
 </li>
 <li>
 Respond promptly and efficiently to customer inquiries forwarded from the call center
 </li>
 <li>
 Collaborate with colleagues and internal stakeholders to resolve customer issues
 </li>
 <li>
 Complete mandatory training programs to stay updated on bank products and services
 </li>
 <li>
 Adhere to bank policies, processes, and procedures, both internal and external
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma or equivalent
 </li>
 <li>
 Minimum of 2 years' relevant experience in the banking sector
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent problem-solving abilities and attention to detail
 </li>
 <li>
 Proficiency in customer service software and CRM systems
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment
 </li>
 <li>
 Strong sales skills and proven ability to meet targets
 </li>
 <li>
 Knowledge of online and mobile banking platforms
 </li>
 <li>
 Empathetic approach to customer service
 </li>
 <li>
 Ability to work collaboratively in a team environment
 </li>
 <li>
 Flexibility to adapt to changing customer needs and bank procedures
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Knowledge of local banking regulations and practices in the UAE
 </li>
 </ul>
</div>

Officer- Customer Service

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 Airport / Customer Service Agent (Emirates and Dnata)
 
 
 As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
 
 
 From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
 
 
 In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
 
 
 Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
 
 
 Marhaba Service Agent
 
 
 As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba&rsquo;s services, airport operations, and customer experience functions.
 
 
 
 II. Back-office Role
 
 
 
 Customer Sales and Service Agent &ndash; Contact Centre
 
 
 As a Contact Centre Customer Sales and Service Agent, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers&rsquo; journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
 
 
 Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus on providing excellent service and closing any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

Dubai Civil Aviation Authority

<div>
 
 
 Job Description
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 Apply the rules and regulations of UAE Civil Aviation Law and Dubai Civil Aviation Authority law on all NOC (No Objection Certificates) related business activities within the emirate of Dubai, including Free Zones. To handle day to day aviation consumer complaints under the direct supervision of the Head of Aviation Business Affairs and Consumer Protection Section.
 
 
 
 
 
 
 Key Responsibilities/Duties:
 
 
 
 
 
 <ol>
 <li>
 
 No Objection Certificates:
 
 Analyse and approve the online requests for NOC requests and communicate, if necessary, with other sections and departments to verify different requirements.
 </li>
 <li>
 
 Audits/inspections:
 
 Conduct regular inspections and audits to identify violations of DCAA regulatory standards and policies. Issue violations and corrective action notices to non-compliant individuals or entities.
 </li>
 <li>
 
 Liaising:
 
 Coordinate with Dubai Tourism Department, Dubai Economic Department, General Civil Aviation Authority, Free Zone Authorities, Dubai Airports, Airport Companies, Aviation City, Airlines, and other relevant Government Departments, Dubai Courts, and Dubai Police to facilitate support and maintain effective communication as required
 </li>
 <li>
 
 Database Management:
 
 Maintain electronic filing systems for rules, regulations, and procedures, NOC Approvals, Inspections/Audits performed, actions and corrective measures taken, ensuring easy access, and referencing.
 </li>
 <li>
 Review &amp; handle consumer complaints/suggestions via email/phone and online system promptly and efficiently.
 </li>
 <li>
 
 Communication:
 
 Maintain regular communication with both internal and external stakeholders, documenting interactions.
 </li>
 <li>
 
 Awareness:
 
 Aid in organizing campaigns to raise awareness about consumer protection and aviation activities. (consumers, business owners, general public).
 </li>
 <li>
 
 Surveys:
 
 Support in conducting annual surveys to assess service levels and identify areas for improvement.
 </li>
 <li>
 
 Reporting
 
 : Assist in preparing weekly and annual reports related to consumer complaints and aviation business activities.
 </li>
 <li>
 Perform any job-related activities as requested by the Head of Section.
 </li>
 <li>
 Ensure compliance with non-disclosure and confidentiality agreements, as well as DCAA security policies, to safeguard both government and DCAA confidential information. Address and rectify any ISR audit findings, promptly report security incidents, and engage in ongoing security awareness training to prevent unauthorized access or disclosure.
 </li>
 </ol>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Academic Qualifications:
 
 
 
 
 
 
 &middot; Higher Diploma
 
 
 &middot; Bachelor&rsquo;s degree or Higher Diploma in Aviation or Business Administration is preferred.
 
 
 
 
 
 
 
 Certifications:
 
 
 
 
 
 
 
 &middot; Civil Aviation Operation
 
 
 &middot; Basic Civil Aviation Law
 
 
 
 
 
 
 
 Professional Experience:
 
 
 
 
 
 
 
 &middot; At least (0 - 2) years - Customer service and customer complaints and Inspections.
 
</div>

Aviation Business Affairs & Consumer Protection Officer

Explore 698+ Customer service officer in Dubai this February. Find roles across top companies and apply now to boost your career.

698 customer service officer jobs In Dubai

Customer Service Officer

Customer Service Officer

Customer Service Officer - Branches (Emiratised Role)

Guest Relations Officer

Officer- Customer Service

Customer Service Roles

Aviation Business Affairs & Consumer Protection Officer