customer service representative Jobs in Islamabad

customer service representative

customer support representative Jobs in Islamabad

customer support representative

customer sales representative Jobs in Islamabad

customer sales representative

it officer

account officer

customer service officer

UNIVERSAL LOGISTICS SERVICES (PRIVATE) LIMITED

We&rsquo;re Hiring &ndash; Customer Service Officer (Islamabad)What We&rsquo;re Looking For: 1. 1&ndash;2 years of experience in customer service (logistics/courier experience is a plus) 2. Bachelor's Degree is must. 3. Ability to handle calls, emails, and customer queries with professionalism 4. Team player with a proactive approachWhat You&rsquo;ll Do: -Support customers with import/export queries &amp; shipment updates -Ensure timely resolution of issues and complaints -Provide leads to sales from customer interactions -Create airway bills and coordinate with operations teamsLocation: Main Faqir Aipee Road, I-11/3, Islamabad Apply Now: Send your CV to upspakistanhr@ups.comJob Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Customer Service

Think Higher Consultants

The Customer Support Officer is responsible for delivering excellent customer service to clients while supporting the daily administrative operations of the visa consultation firm. This role acts as the primary point of contact for clients and requires strong communication skills, professionalism, and the ability to handle sensitive information with confidentiality.Key Responsibilities:<ul><li>Welcome clients professionally and respond to inquiries via phone, email, and in person</li><li>Provide accurate guidance regarding visa consultation services and appointment procedures</li><li>Schedule, confirm, and manage client appointments efficiently</li><li>Follow up with clients regarding required documentation, payments, and application status</li><li>Address client concerns or complaints politely and professionally</li><li>Maintain strict confidentiality of client personal and immigration-related information</li></ul>Administrative Responsibilities:<ul><li>Maintain and organize client records, files, and documentation</li><li>Support consultants with case-related administrative tasks</li><li>Prepare basic reports, perform data entry, and draft correspondence</li><li>Monitor office supplies and assist in daily office operations</li><li>Coordinate with internal departments to ensure smooth workflow</li><li>Ensure compliance with company policies and procedures</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree</li><li>1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred but not mandatory)</li><li>Good fluency in English (spoken and written) is mandatory</li><li>Strong interpersonal and communication skills</li><li>Disciplined, punctual, and professional in appearance and conduct</li><li>Basic computer proficiency</li><li>Ability to multitask and work effectively under pressure</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Officer

Walee Technologies

Location: Islamabad (On-site) I-9 Islamabad Hakeem Easy Finance is looking for a Jr. Recovery Officer to join our growing team in Islamabad. If you're passionate about helping customers, have strong communication skills, and are eager to grow in a fast-paced fintech environment, we want to hear from you!Key Responsibilities:1. Respond to customer inquiries via phone calls, resolving issues related to loan applications, disbursements, repayments, or account status.2. Make outbound calls for follow-ups, repayment reminders, and customer feedback collection.3. Guide users through the mobile application and educate them on how to use the platform effectively.4. Provide accurate, valid, and complete information by using the right methods and tools.5. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.6. Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.7. Escalate unresolved issues to the relevant departments (tech, recovery, finance) as per standard operating procedures.8. Meet individual and team performance targets (KPIs) such as call quality, average handling time (AHT), and customer satisfaction scores.9. Adhere to data protection and confidentiality guidelines when handling customer information.Requirements:<ul><li>Fresh graduates or up to 1 year of experience in customer service or a call center environment.</li><li>Excellent written and verbal communication skills in English and/or Urdu.</li><li>Tech-savvy and comfortable using CRM tools and online platforms.</li><li>Ability to multitask and stay organized under pressure.</li><li>A positive attitude and eagerness to learn.</li></ul>Salary &amp; Benefits: PKR 40,000/month ONLYJob Type: Full-time (9AM to 6PM or 10AM to 7PM), Ramzan timings: 9AM to 4PMWork Location: In personPay: Rs40,000.00 per monthWork Location: In person

Customer Support (Recovery Officer)

Customer Service Representative

Job SummaryThe Processing &amp; Customer Support Officer is responsible for delivering excellent customer service while managing visa application processing and daily administrative operations. This role serves as the primary point of contact for clients and ensures accurate documentation, smooth coordination, and strict confidentiality of sensitive immigration information.Key Responsibilities Customer Support Duties:<ul><li>Welcome clients professionally and respond to inquiries via phone, email, WhatsApp, and in person</li><li>Provide accurate guidance regarding visa consultation services, requirements, and procedures</li><li>Schedule, confirm, and manage client appointments efficiently</li><li>Follow up with clients regarding required documentation, payments, and application status</li><li>Address client concerns or complaints politely and professionally</li><li>Maintain strict confidentiality of client personal and immigration-related information</li></ul>Processing Duties:<ul><li>Collect, review, and verify client documents for completeness and accuracy</li><li>Prepare and complete visa application forms in accordance with embassy/immigration requirements</li><li>Ensure all files are properly compiled before submission</li><li>Coordinate with consultants regarding case updates and missing documentation</li><li>Track applications and maintain updated status records</li><li>Ensure compliance with embassy guidelines and company policies</li></ul>Administrative Responsibilities:<ul><li>Maintain and organize client records, files, and documentation</li><li>Perform data entry, prepare basic reports, and draft correspondence</li><li>Support consultants with case-related administrative tasks</li><li>Monitor office supplies and assist in daily office operations</li><li>Coordinate with internal departments to ensure smooth workflow</li><li>Ensure compliance with company policies and procedures</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree (required)</li><li>1&ndash;3 years of experience in customer service, administration, or visa/immigration consultancy preferred</li><li>Good fluency in English (spoken and written) is mandatory</li><li>Strong interpersonal and communication skills</li><li>Detail-oriented with strong documentation and organizational skills</li><li>Disciplined, punctual, and professional in appearance and conduct</li><li>Basic computer proficiency (MS Office; CRM knowledge preferred)</li><li>Ability to multitask and work effectively under pressure</li></ul>Job Type: Full-timeWork Location: In person

Processing and Customer Support Officer

Fun City

Job Description:<ul><li>Greet all customers warmly and professionally.</li><li>Provide accurate information about rides and games, including safety procedures and game rules.</li><li>Answer customer queries effectively and courteously.</li><li>Offer a personalized experience by up-selling products and services to enhance customer satisfaction.</li><li>Ensure ride checklists are maintained and completed according to standards.</li><li>Be knowledgeable about all arcade machines and rides at the center.</li><li>Assist in maintaining a clean, organized, and safe station area.</li><li>Follow company procedures for lost and found items and return customers' belongings after rides.</li><li>Monitor patrons to ensure their safety and prevent any potential hazards.</li><li>Explain safety procedures clearly before rides and guide customers on evacuation routes if needed.</li><li>Respond to any customer complaints within 60 seconds and inform the supervisor immediately of any issues or concerns.</li><li>Provide prompt and discerning customer service, ensuring a positive experience for all visitors.</li><li>Maintain a presentable, professional appearance and follow hygiene policies.</li><li>Adhere to company policies regarding confidentiality and do not disclose any sensitive information.</li><li>Discourage accepting gifts or tips from customers and follow the company's code of conduct.</li><li>Report any technical, safety, or operational issues to the supervisor or technical team promptly.</li><li>Strong customer service skills with the ability to engage with a diverse range of customers.</li><li>Thorough knowledge of center products, rides, and systems.</li><li>Ability to handle customer complaints and issues calmly and professionally.</li><li>Detail-oriented with a strong sense of responsibility for customer safety.</li><li>Effective communication skills and the ability to work in a team environment.</li><li>Ensure the highest level of customer satisfaction through professionalism and attention to detail.</li><li>Uphold all company policies, including safety protocols, lost and found procedures, and customer complaint handling.</li><li>Be proactive in maintaining a safe and enjoyable environment for all customers.</li></ul>Education: Minimum FA.Experience: 2 years preferably the hospitality industry.Age: 18 to 28 yearsSkills:<ul><li>Customer dealing.</li><li>Outgoing personality.</li><li>Excellent communication skills.</li></ul>Gender: Male &amp; Female both.Job Location: Islamabad Centaurus Mall.Interested candidates can drop their CVs at hr@funcity.pkJob Type: Full-timeWork Location: In person

Customer Services Officer

Almaymaar

Position Name: Front Desk OfficerLocation: G-6 IslamabadJob Type: Full-Time (On-Site)Company: AlmaymaarPosition Summary:The Front Desk Officer serves as the face of Almaymaar, responsible for creating a welcoming environment and managing the front office operations efficiently. This role includes greeting visitors, handling incoming calls, managing correspondence, and providing administrative support to various departments as required.Key Responsibilities:&middot; Greet and welcome visitors and clients in a professional and courteous manner.&middot; Maintain a clean and organized front desk area to reflect a professional image of the company.&middot; Answer and direct incoming phone calls promptly and efficiently.&middot; Handle incoming and outgoing correspondence (courier, mail, email).&middot; Maintain visitor logbook and issue visitor badges as required.&middot; Coordinate with office boys for tea/refreshments and cleanliness of meeting rooms.&middot; Schedule appointments, meetings, and conference room bookings.&middot; Assist in the preparation and management of front desk-related documents, forms, and reports.&middot; Maintain office supplies inventory and inform the Admin Department for replenishment.&middot; Provide administrative support to HR, Admin, and other departments as needed.&middot; Ensure adherence to company protocols and security policies for visitor handling.Requirements:&middot; Bachelor&rsquo;s Degree in Business Administration or any relevant field.&middot; 1&ndash;3 years of relevant experience in front desk, receptionist, or customer service role.&middot; Excellent verbal and written communication skills.&middot; Strong interpersonal and customer service skills.&middot; Proficient in MS Office (Word, Excel, Outlook).&middot; Well-groomed, presentable, and professional demeanor.&middot; Multitasking and time management capabilities.&middot; Ability to work under pressure and handle emergencies effectively.&middot; Punctual and responsible with a positive attitude.&middot; Team player with a willingness to support colleagues.&middot; Fluent in English and Urdu.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Female Front Desk Officer

Explore 288+ Customer service officer in Islamabad this March. Find roles across top companies and apply now to boost your career.