customer service representative Jobs in Islamabad

customer service representative

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customer support executive Jobs in Islamabad

customer support executive

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customer service officer

Think Higher Consultants

Job Description: Customer Support &amp; IT OfficerWe are looking for a reliable and customer-focused Customer Support &amp; IT Officer to support daily operations by assisting customers, handling inquiries, and providing basic IT-related support to the team. This role is primarily customer service&ndash;oriented but requires general familiarity with IT tools, software, and simple troubleshooting.Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner.</li><li>Provide accurate information, resolve issues, and ensure a positive customer experience.</li><li>Maintain records of customer interactions, feedback, and resolutions.</li><li>Assist with onboarding new customers and guiding them through basic processes or product usage.</li><li>Provide or be willing to learn basic IT support for staff, such as troubleshooting simple software or hardware issues.</li><li>Coordinate with external IT service providers when advanced technical support is required.</li><li>Ensure systems, tools, and platforms used by the team run smoothly.</li><li>Support administrative tasks related to customer service and IT operations.</li></ul>Qualifications:<ul><li>Previous experience in customer service or support roles is preferred.</li><li>Basic understanding of computers, common software (MS Office/Google Workspace), and simple troubleshooting.</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Ability to remain calm and polite under pressure.</li><li>Good organizational skills with attention to detail.</li><li>Willingness to learn and adapt to new tools and systems.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthWork Location: In person

Customer Service & IT Officer

We are looking for a Customer Service and Admin Officer to join our team. The ideal candidate will provide administrative support to ensure smooth office operations, including coordinating activities, managing correspondence, and supporting the team with clerical tasks. The role requires strong communication skills, proficiency in MS Word, and a minimum of two years of relevant experience.Roles &amp; Responsibilities:<ul><li>Provide general administrative and clerical support such as mailing, scanning, and copying documents.</li><li>Take regular follow-ups from clients and ensure timely communication and response to their queries.</li><li>Prepare, manage, and file official documents and reports using MS Word.</li><li>Assist in the planning and execution of office activities, meetings, and events.</li><li>Handle incoming calls, emails, and other communications professionally and promptly.</li><li>Maintain accurate records of office expenses, client interactions, and other important documentation.</li><li>Support team members in day-to-day tasks, including managing appointments, schedules, and travel arrangements.</li><li>Assist in the on boarding process for new employees, including preparing necessary documentation and coordinating orientation sessions.</li><li>Manage office supplies and inventory, ensuring that the office is stocked with necessary materials.</li><li>Coordinate with vendors and service providers for office maintenance and supplies.</li><li>Assist in the preparation of reports and presentations for management.</li></ul>Qualifications:<ul><li>Bachelor's degree in Education or a related field.</li><li>Minimum of 2 years of experience in a similar administrative role.</li><li>Proficiency in MS Word and other MS Office applications.</li><li>Excellent verbal and written communication skills.</li><li>Strong organisational and time management skills.</li><li>Attention to detail and the ability to multitask effectively.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

CS & Admin Officer

Customer Service and Administration Officer

Job description:We are looking for a Customer Representative Officer to join our team. The ideal candidate will provide administrative support to ensure smooth office operations, including coordinating activities, managing correspondence, and supporting the team with clerical tasks. The role requires strong communication skills, proficiency in MS Word, and a minimum of two years of relevant experience.Roles &amp; Responsibilities:<ul><li>Provide general administrative and clerical support such as mailing, scanning, and copying documents.</li><li>Take regular follow-ups from clients and ensure timely communication and response to their queries.</li><li>Prepare, manage, and file official documents and reports using MS Word.</li><li>Assist in the planning and execution of office activities, meetings, and events.</li><li>Handle incoming calls, emails, and other communications professionally and promptly.</li><li>Maintain accurate records of office expenses, client interactions, and other important documentation.</li><li>Support team members in day-to-day tasks, including managing appointments, schedules, and travel arrangements.</li><li>Assist in the on boarding process for new employees, including preparing necessary documentation and coordinating orientation sessions.</li><li>Manage office supplies and inventory, ensuring that the office is stocked with necessary materials.</li><li>Coordinate with vendors and service providers for office maintenance and supplies.</li><li>Assist in the preparation of reports and presentations for management.</li></ul>Qualifications:<ul><li>Bachelor's degree in Education or a related field.</li><li>Minimum of 2 years of experience in a similar administrative role.</li><li>Proficiency in MS Word and other MS Office applications.</li><li>Excellent verbal and written communication skills.</li><li>Strong organisational and time management skills.</li><li>Attention to detail and the ability to multitask effectively</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

CS Officer

Abacus Outsourcing

Company: Abacus BPO Job Type: Full-time Salary Range: PKR 37,000 + 5000 per monthJob Summary: Abacus BPO is hiring Customer Relations Officers for a domestic project. This is an excellent opportunity for candidates who want to grow their career in the BPO and customer services industry.Roles Available:<ul><li>Inbound Calls</li><li>Domestic Project</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree (14 Years of Education)</li><li>6 months to 1 year of experience in any field</li><li>Strong verbal communication in English or Urdu</li><li>Familiarity with digital tools.</li><li>Prior BPO/Customer Service experience will be an advantage</li></ul>What We Offer:<ul><li>Competitive Salary (PKR 37,000 &ndash; 42,000)</li><li>Performance-based Incentives</li><li>Career Growth Opportunities</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shifts</li></ul>How to Apply:Apply via Indeed or send your resume directly on Whatsapp at 03485616568.Note: We also have daily interviews between 12:00 PM to 4:00 PM at the office. Please bring your resume at the venue to ensure smooth facilitation.Location: Plot 349-352, 1st Floor, Street 5, I-9/3, Islamabad Job Type: Full-timePay: Rs37,000.00 - Rs42,000.00 per monthWork Location: In person

Customer Relation Officer

Awami Financial (Private) Limited

The QA Officer is responsible for monitoring, evaluating, and improving the quality of customer interactions, and overall service delivery. The role ensures compliance with company policies, regulatory standards, and service quality benchmarks. The QA Officer provides actionable feedback to enhance agent performance, reduce risk, and maintain high customer satisfaction.Key Responsibilities<ul><li>Monitor inbound and outbound calls.</li><li>Evaluate agent performance through call audits, system checks, and case reviews.</li><li>Ensure compliance with lending regulations, company SOPs, and communication guidelines.</li><li>Identify gaps in call flow, script usage, customer handling, and risk-related behaviors.</li><li>Prepare daily/weekly QA reports with insights, scorecards, and recommendations.</li><li>Provide constructive feedback and coaching to agents and team leads.</li><li>Highlight potential fraud indicators, miscommunication, or policy violations.</li><li>Maintain updated QA checklists, scoring matrices, and SOPs.</li><li>Assist in identifying training needs and support refresher sessions for agents.</li><li>Ensure data privacy and confidentiality as per fintech compliance norms.</li></ul>Requirements<ul><li>Bachelor's degree.</li><li>Minimum 1 year experience in QA, customer support, call center operations, or fintech.</li><li>Strong understanding of lending processes, nano-loan products, and call center operations.</li><li>Excellent listening, analytical, and documentation skills.</li><li>Ability to work under pressure and meet short deadlines.</li><li>Proficiency in MS Office (Excel, Word, Sheets) and call monitoring tools.</li></ul>Job Type: Full-timeWork Location: In person

QA Officer

Job SummaryThe IT Officer is responsible for managing, maintaining, and supporting the organization&rsquo;s IT infrastructure. This role ensures systems run smoothly, security standards are upheld, and employees receive timely technical support. The IT Officer also assists in implementing new technologies to improve operational efficiency.Key Responsibilities1. Technical Support<ul><li>Provide first-level and second-level technical support to staff (hardware, software, network issues).</li><li>Install, configure, and troubleshoot computers, printers, and other office equipment.</li><li>Maintain and update software applications and operating systems.</li></ul>2. Network &amp; System Management<ul><li>Monitor and maintain LAN/WAN networks, Wi-Fi, and internet connectivity.</li><li>Manage user accounts, permissions, and access control.</li><li>Ensure regular backup and recovery of data.</li><li>Maintain servers, firewalls, and network devices (if applicable).</li></ul>3. IT Security<ul><li>Implement and enforce IT security policies.</li><li>Monitor systems for security breaches, malware, and vulnerabilities.</li><li>Ensure antivirus software, patches, and updates are regularly applied.</li></ul>4. System Administration<ul><li>Manage email systems, cloud platforms (e.g., Microsoft 365, Google Workspace), and business applications.</li><li>Oversee system upgrades, maintenance schedules, and license renewals.</li><li>Document IT procedures, configurations, and asset inventory.</li></ul>5. Technology Improvement<ul><li>Evaluate new hardware and software solutions to improve productivity.</li><li>Assist in IT projects, system rollouts, and digital transformation initiatives.</li><li>Train staff on new technologies and best practices.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Proven experience as an IT Officer, IT Support Technician, or similar role.</li><li>Strong knowledge of hardware, operating systems (Windows/Mac), and networking fundamentals.</li><li>Familiarity with server management, cloud services, and cybersecurity best practices.</li><li>Good problem-solving skills and ability to work under pressure.</li><li>Effective communication and customer service skills.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

IT Officer

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