customer support executive Jobs in Islamabad

customer support executive

associate, client support Jobs in Islamabad

associate, client support

client service executive Jobs in Islamabad

client service executive

client support executive Jobs in Islamabad

client support executive

csr - customer service representative Jobs in Islamabad

csr - customer service representative

customer support representative

IVG Global DMCC

About the RoleWe are looking for a motivated and energetic Sales Representative to join our growing vape brand. The ideal candidate must be based in Islamabad and enjoy working in the field, building relationships with retailers, and driving sales growth.This is a field-based role that requires daily visits to vape shops and retail outlets across Islamabad.Key Responsibilities<ul><li>Visit assigned vape shops and retail outlets on a daily basis.</li><li>Build and maintain strong relationships with shop owners and staff.</li><li>Promote the company's products and increase brand visibility.</li><li>Generate sales and achieve monthly sales targets.</li><li>Collect market intelligence, including sales data, customer feedback, competitor activity, and inventory information.</li><li>Ensure products are properly displayed and marketed at retail locations.</li><li>Identify new business opportunities and onboard new retail partners.</li><li>Submit daily visit reports and sales updates to management.</li><li>Represent the brand professionally at all times.</li></ul>Requirements<ul><li>Must be currently based in Islamabad.</li><li>Previous experience in field sales, FMCG, or retail sales is preferred (experience in the vape industry is a plus).</li><li>Strong communication and negotiation skills.</li><li>Self-motivated with the ability to work independently.</li><li>Good knowledge of Islamabad's retail market.</li><li>Must be comfortable travelling locally for daily shop visits.</li><li>Basic knowledge of Microsoft Excel or Google Sheets for reporting is an advantage.</li></ul>What We Offer<ul><li>Competitive salary plus performance-based incentives.</li><li>Opportunity to grow with a fast-growing vape brand.</li><li>Training and ongoing support.</li><li>Dynamic and professional work environment.</li></ul>If you are passionate about sales, enjoy meeting new people, and are driven by targets, we'd love to hear from you.Pay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Sales Executive

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer&rsquo;s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities.
 
 
 
 What You&rsquo;ll Do As The Project Coordinator
 
 
 
 Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Coordination of the deployment processes.
 </li>
 <li>
 Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
 </li>
 <li>
 Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status
 </li>
 <li>
 Working in a team environment
 </li>
 <li>
 Developing firm understanding of the principles and best practices of inventory management.
 </li>
 <li>
 Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel
 </li>
 <li>
 Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.
 </li>
 <li>
 Project management experience is a plus
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Certificates/Licenses, Etc
 
 
 
 <ul>
 <li>
 N/A
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 Strong customer service skills
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to deal with ambiguity.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to meet aggressive deadlines
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Very driven, team-oriented and active participant in accomplishing team goals
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 2:00 P.M to 10:30 P.M (Pk time)
 
 
</div>

Project Coordinator

International Medical Corps

<div>
 
 Job Summary
 
 
 
 Perform professional oral interpretation (I.e., medical interviews, education sessions, lectures, meetings) and written translation (i.e., technical documents, official documents, communications, etc.), from Arabic to English or vice versa.
 
 
 To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.
 
 
 
 Main Tasks And Responsibilities
 
 
 
 <ul>
 <li>
 Translate documents from/to Arabic to English upon request including translation of government documents, letters, reports etc
 </li>
 <li>
 Interpret discussions, medical interviews, education sessions, lectures, meetings, etc. as requested and in daily working life to allow continuation of the IMC project in clear understanding of both parties including legal advisors, government authorities, etc.
 </li>
 <li>
 Always keep respect towards patients, collaborators, authorities, and IMC staff participating in discussions.
 </li>
 <li>
 Ensure confidentiality of all translations is maintained as directed by the Project coordination team.
 </li>
 <li>
 Ensure neutrality and accuracy when interpreting/translating, asking for clarification or elaboration as needed.
 </li>
 <li>
 All verbal interpretation and written translation must be without personal bias.
 </li>
 <li>
 Declare any &ldquo;conflict of interest&rdquo; when asked to interpret or translate (e.g., personal involvement) which would necessitate using other staff members for translation.
 
 
 </li>
 </ul>
 Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 University/higher education degree in translation/linguistics (English language) is essential.
 </li>
 <li>
 Previous work experience as an interpreter/translator is essential.
 </li>
 <li>
 Previous working experience with international organizations or NGO is desirable.
 </li>
 <li>
 Fluent in spoken and written English and Arabic
 </li>
 <li>
 Good computer skills (MS Word, Excel, Power Point, Outlook Express)
 </li>
 <li>
 Knowledge of medical terminology would be an advantage.
 </li>
 <li>
 Good knowledge and experience of writing formal documents.
 </li>
 </ul>
</div>

Translator/Interpreter

Catkin Engineering Sale & Services (Pvt) Ltd

After Sales Engineer &ndash; Solar Hybrid SystemsLocation: DHA-2, Islamabad Department: After Sales Reports To: Service Manager Employment Type: Full-TimeJob SummaryThe After Sales Engineer is responsible for ensuring the reliable operation and maintenance of installed solar hybrid systems across residential, commercial, and industrial customers. The role involves commissioning support, troubleshooting, preventive maintenance, customer training, and technical assistance to ensure maximum system performance and customer satisfaction.Key ResponsibilitiesTechnical Support &amp; Field Service<ul><li>Provide on-site and remote technical support for solar hybrid systems.</li><li>Diagnose and resolve faults related to hybrid inverters, lithium batteries, PV arrays, protection devices, and monitoring systems.</li><li>Perform commissioning, testing, and system handover after installation.</li><li>Carry out preventive and corrective maintenance visits.</li><li>Monitor installed systems remotely and identify performance issues before they affect customers.</li><li>Ensure all service activities comply with company SOPs and electrical safety standards.</li></ul>Customer Support<ul><li>Respond promptly to customer complaints and service requests.</li><li>Provide technical guidance to customers on system operation and maintenance.</li><li>Maintain high customer satisfaction through professional communication and timely issue resolution.</li><li>Prepare service reports and obtain customer sign-off after each visit.</li></ul>Technical Coordination<ul><li>Coordinate with installation, sales, and procurement teams for technical support and replacement parts.</li><li>Maintain records of warranty status, service history, and equipment replacements.</li><li>Escalate complex technical issues to senior engineers or manufacturers when required.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate service records and maintenance logs.</li><li>Prepare daily, weekly, and monthly service reports.</li><li>Record inverter, battery, and monitoring system configurations.</li><li>Update customer service databases and asset records.</li></ul>Required Qualifications<ul><li>Bachelor's Degree in Electrical Engineering or Electronics Engineering.</li><li>Strong understanding of:</li><li>Solar PV systems</li><li>Hybrid inverters</li><li>Lithium battery storage systems</li><li>Battery Management Systems (BMS)</li><li>Net Metering fundamentals</li><li>AC/DC electrical systems</li><li>Ability to read electrical single-line diagrams (SLDs) and wiring drawings.</li><li>Proficiency in Microsoft Office and technical reporting.</li><li>Valid motorcycle or driving licence with willingness to travel extensively across Pakistan.</li></ul>Skills &amp; Competencies<ul><li>Strong troubleshooting and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Ability to work independently in the field.</li><li>Time management and service scheduling.</li><li>Teamwork and coordination with cross-functional departments.</li><li>Commitment to safety and quality standards.</li></ul>Key Performance Indicators (KPIs)<ul><li>First Visit Resolution (FVR) percentage.</li><li>Average response time to customer complaints.</li><li>Average issue resolution time.</li><li>Preventive maintenance completion rate.</li><li>Customer satisfaction (CSAT) score.</li><li>Number of repeat service calls.</li><li>Warranty claim turnaround time.</li><li>System uptime after service.</li><li>Quality and accuracy of service documentation.</li></ul>Working Conditions<ul><li>Primarily field-based with travel across assigned regions.</li><li>May require weekend or emergency support during critical customer outages.</li><li>Must adhere to electrical safety procedures and use appropriate PPE at all times.</li></ul>Compensation &amp; Benefits<ul><li>Market-competitive salary.</li><li>Fuel allowance and travel reimbursement.</li><li>Mobile phone allowance.</li><li>Performance-based incentives.</li><li>Annual bonus (subject to company policy).</li><li>Paid annual, casual, and sick leave.</li><li>EOBI and other statutory benefits (where applicable).</li><li>Professional training and manufacturer certification opportunities.</li></ul>Career Progression<ul><li>Senior After Sales Engineer</li><li>Technical Support Lead</li><li>Service Manager</li><li>Technical Operations Manager</li></ul>Pay: Rs35,000.00 per monthWillingness to travel:<ul><li>75% (Preferred)</li></ul>Work Location: In person

After Sales Engineer – Solar Hybrid Systems

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The R2R Analyst (Record-to-Report) is responsible for managing key areas of the financial close process, ensuring that account balances are accurate, fully reconciled, and supported. The role involves reviewing journal entries, handling complex reconciliations, and ensuring completeness of financial data prior to reporting.
 
 
 
 What You&rsquo;ll Do As a R2R Analyst
 
 
 
 Employees employed in the role of R2R Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making, supported by senior members of the team.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Manage month-end close activities for assigned accounts, ensuring timely completion
 </li>
 <li>
 Prepare journal entries and validate accuracy before posting
 </li>
 <li>
 Perform complex balance sheet reconciliations and clear open items
 </li>
 <li>
 Investigate unusual variances and ensure corrective actions are taken
 </li>
 <li>
 Prepare supporting schedules and documentation for reporting and audits
 </li>
 <li>
 Ensure all accounts are reconciled and supported before close sign-off
 </li>
 <li>
 Coordinate with cross-functional teams to resolve missing or incorrect data
 </li>
 <li>
 Maintain control over account balances and supporting documentation
 </li>
 <li>
 Ensure all assigned accounts are fully reconciled and supported before close sign-off
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 1 &ndash; 2 years of experience in R2R / General Ledger
 </li>
 <li>
 Strong experience with:
 </li>
 <ul>
 <li>
 Financial close processes
 </li>
 <li>
 Complex reconciliations
 </li>
 </ul>
 <li>
 Ability to review and correct journal entries and account balances
 </li>
 <li>
 Understanding of financial reporting and control requirements
 </li>
 <li>
 Assist the Line Manager on the Financial reporting.
 </li>
 <li>
 Experience working with ERP systems
 </li>
 <li>
 Strong Excel skills for reconciliation and analysis
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, Business Administration (Finance preferred), or an equivalent qualification / certification
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
</div>

R2R Analyst

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a Senior Procurement Specialist, you are responsible for overseeing the entirety of the procurement function, managing tasks from generating purchase orders to invoicing and receiving goods. They are responsible for purchasing goods, materials, and services to meet client requirements, while considering factors such as price, quality, and delivery to ensure uninterrupted supply.
 
 
 
 What You&rsquo;ll Do As The Senior Procurement Specialist
 
 
 
 Employees employed in the role of Senior Procurement Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Execute purchase orders with suppliers, aligning with predetermined cost, quantity, and delivery objectives.
 </li>
 <li>
 Maintain comprehensive records of purchase orders, updating daily backorder reports to ensure accurate information dissemination to the sales team.
 </li>
 <li>
 Provide support to the purchasing function and other relevant departments, communicating any supply issues that may impact business operations.
 </li>
 <li>
 Aim for a minimum of 15% of orders older than 48 hours to have no estimated time of arrival (ETA), unless there are significant constraints from the manufacturer.
 </li>
 <li>
 Serve as a liaison between suppliers and various departments, facilitating purchasing processes for new projects and initiatives.
 </li>
 <li>
 Ensure that orders lacking an ETA after 72 hours are effectively resolved with assistance from the sourcing team.
 </li>
 <li>
 Monitor and address any potential risks or opportunities that may affect organizational objectives.
 </li>
 <li>
 Conduct cost analysis, both for existing and prospective expenditures, and participate in cost reduction initiatives.
 </li>
 <li>
 Prioritize the completion of updating all open purchase orders for entities in Zones EMEA by 11am daily, facilitating successful utilization of Go Zone and My Zone.
 </li>
 <li>
 Generate weekly, daily, and monthly reports as needed, collaborating closely with Finance and Sales teams to identify avenues for continuous improvement.
 </li>
 <li>
 Lead contract negotiations to optimize prices and terms with suppliers, leveraging negotiation strategies and procurement best practices.
 </li>
 <li>
 Initiate and process purchase orders and order schedules in a timely manner.
 </li>
 <li>
 Cultivate and sustain positive supplier relationships through regular communication and effective management practices.
 </li>
 <li>
 Uphold a professional and consistent approach in all interactions with suppliers, ensuring compliance with company guidelines and purchasing policies.
 </li>
 <li>
 Compile supplier performance data to facilitate evaluation and improvement initiatives.
 </li>
 <li>
 Engage with suppliers to resolve any issues related to pricing, quality, delivery, or invoicing discrepancies.
 </li>
 <li>
 Maintain the timing of order generation and confirmation, ensuring it occurs within a 2-hour window following successful execution of master planning.
 </li>
 <li>
 Uphold a case completion rate exceeding 95% across all relevant areas of CE.
 </li>
 <li>
 Continued delivery of 5-Star Service to customers.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 EDUCATION/CERTIFICATION:
 </li>
 <ul>
 <li>
 Graduate/Masters &ndash; Majors in Supply Chain Management.
 </li>
 <li>
 Any certification in supply chain management will be a plus point.
 </li>
 </ul>
 <li>
 3-4 years&rsquo; experience working in an Offshore/Outsourced model in a combined procurement /operation/supply chain function; reseller hardware/software industry preferred.
 </li>
 <li>
 General understanding of information technology products and terminology preferred.
 </li>
 <li>
 Vendor engagement
 </li>
 <li>
 Excellent Coordination, Excellent Communication Skills, Business Excellence
 </li>
 <li>
 Hands on experience of working on ERP tools. SAP, Dynamics 365 etc.
 </li>
 <li>
 Should be aware of current technology trends.
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 1:00 PM to 09:30 PM (Pk time)
 
 
</div>

Senior Procurement Specialist

Tweety Four 7

Customer Care ManagerSalary: PKR 100,000 &ndash; 150,000 Gender Preference: Open Experience: Minimum 5 years (2+ years in a managerial role preferred) Office Location: Steel Fabrication Market, Office # 64 Street 3, Industrial State I 10/3 I-10, Islamabad, 44000 Office Timing: 9AM to 6M Monday To SaturdayKey Responsibilities&middot; Lead and supervise the Customer Care team.&middot; Ensure timely resolution of customer complaints and inquiries.&middot; Handle customer escalations professionally.&middot; Coordinate with Sales, Technical Support, and Operations.&middot; Monitor team KPIs and customer satisfaction.&middot; Prepare weekly and monthly service reports.&middot; Develop and improve customer service processes.Requirements&middot; Bachelor's degree in Business Administration or a related field.&middot; MBA will be an added advantage.&middot; Strong leadership and communication skills.&middot; Experience with CRM software is preferred.&middot; Excellent problem-solving and organizational skills.What We Offer&middot; Competitive salary package.&middot; Performance-based growth opportunities.&middot; Professional and collaborative work environment.Career development opportunities.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Care Manager

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