customer service representative Jobs in Islamabad

customer service representative

customer support representative (csr) Jobs in Islamabad

customer support representative (csr)

hr representative

assistant manager customer success Jobs in Islamabad

assistant manager customer success

associate client support ciq Jobs in Islamabad

associate client support ciq

customer support representative

Think Higher Consultants

We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner</li><li>Identify customer needs and provide accurate information or solutions</li><li>Resolve product or service issues by clarifying complaints and determining the best course of action</li><li>Maintain detailed records of customer interactions and transactions</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Follow up with customers to ensure their concerns are fully resolved</li><li>Provide feedback on recurring issues to help improve products and services</li><li>Stay up to date with company products, services, and policies</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (required) in Business Administration, Communications, or a related field</li><li>Proven experience in customer service or a related role preferred</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to handle challenging situations with professionalism and patience</li><li>Basic computer skills and familiarity with CRM systems</li><li>Ability to work in a fast-paced environment</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Representative (CSR)

People Junction

CSR ( 1 -2 Years experience)US Timings Job description:Role Overview<ul><li>Provide excellent customer service by answering inbound calls and responding to customer inquiries and concerns via email, chat, or social media.</li><li>Identify and escalate priority issues and provide timely resolutions to customer complaints and technical problems.</li><li>Build rapport and establish positive relationships with customers by actively listening to their needs and offering relevant solutions or recommendations.</li><li>Accurately document customer interactions and maintain up-to-date customer information in the CRM system.</li><li>Collaborate with cross-functional teams to ensure a smooth customer experience and contribute to process improvement initiatives.</li><li>Meet or exceed individual and team performance metrics, including call handle time, first call resolution, customer satisfaction, and quality assurance scores.</li><li>Continuously develop product knowledge and stay up-to-date with industry trends and best practices.</li><li>Adhere to company policies and procedures, including privacy and security protocols, and comply with regulatory requirements and standards.</li><li>Work in a fast-paced, dynamic environment and maintain a positive attitude and professional demeanor at all times.</li><li>Comfortable working onsite in US time zone</li></ul>Competitive Salary: A competitive compensation package based on experience and skills. Growth Opportunities: Opportunities for professional growth and development. Work Environment: A collaborative and inclusive work environment.Job Type: Full-timePay: Rs60,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>The position is Onsite and timings are US Timings . Would you be willing for it?</li><li>Please share your resume at hiring form link: https://tinyurl.com/CSRTTHire</li></ul>Experience:<ul><li>CSR: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

FLORET CAPITALS (PVT. LTD)

Job Title: Customer Service Representative Department: Customer Support / Operations Job Type: Full-Time Location: Executive Heights, Blue Area IslamabadJob Summary:We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role is suitable for fresh graduates as well as candidates with up to 1 year of experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Maintain accurate records of customer interactions and transactions</li><li>Provide information about products and services</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with internal teams to improve customer experience</li><li>Meet performance targets and KPIs set by management</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a relevant field</li><li>Fresh candidates are encouraged to apply (0&ndash;1 year of experience preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple tasks</li><li>Basic knowledge of MS Office (Word, Excel)</li></ul>Preferred Skills:<ul><li>Prior experience in a customer support role</li><li>Familiarity with CRM systems</li><li>Strong listening skills and a customer-first mindset</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Attractive incentives/commissions</li><li>Career growth opportunities</li><li>Supportive and professional work environment</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative

Edge one communications

<ul><li>Respond promptly and professionally to customer inquiries through various communication channels, including phone, email, and chat.</li><li>Utilize CRM software to track and manage customer interactions, ensuring accurate record-keeping and follow-up.</li><li>Listen actively to customer concerns, demonstrating empathy and understanding to provide appropriate solutions.</li><li>Identify customer needs and offer relevant information about products and services to assist in decision-making.</li><li>Resolve product or service problems by clarifying issues, researching answers, and coordinating with relevant departments.</li><li>Document all customer interactions and transactions thoroughly to maintain comprehensive records for future reference.</li><li>Follow up with customers to ensure their issues are resolved and to foster ongoing customer satisfaction.</li><li>Maintain knowledge of company products, services, policies, and procedures to provide accurate information.</li><li>Handle multiple customer requests simultaneously while maintaining professionalism and attention to detail.</li><li>Escalate complex issues to higher-level support or management when necessary while ensuring clear communication.</li><li>Contribute to continuous improvement by providing feedback on customer service processes and suggesting enhancements.</li><li>Adhere to company standards and guidelines to ensure consistent and high-quality customer service delivery.</li></ul>Work Location: In person

Levante Holding

<div>
 
 
 Job Summary
 
 
 We are seeking a professional and customer-focused Receptionist / Call Center Executive to manage front-desk operations and handle inbound and outbound calls for a real estate company in PAKISTAN. The ideal candidate will be the first point of contact for clients, ensuring excellent customer service and smooth communication.
 
 
 
 Job location: Islamabad, Pakistan
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Reception / Front Desk
 
 
 
 <ul>
 <li>
 Greet clients and visitors in a professional and courteous manner
 
 </li>
 <li>
 Manage the reception area and ensure a welcoming environment
 
 </li>
 <li>
 Handle incoming calls and direct them to the appropriate departments
 
 </li>
 <li>
 Maintain visitor logs and coordinate with internal teams
 
 </li>
 </ul>
 
 
 Call Center / Customer Support
 
 
 
 <ul>
 <li>
 Answer inbound calls and respond to client inquiries regarding properties, services, and appointments
 
 </li>
 <li>
 Make outbound calls to follow up on leads, inquiries, and client feedback
 
 </li>
 <li>
 Register and update client details in the CRM system
 
 </li>
 <li>
 Schedule site visits and coordinate appointments with sales agents
 
 </li>
 <li>
 Handle basic complaints and escalate issues when required
 
 </li>
 </ul>
 
 
 Administrative Support
 
 
 
 <ul>
 <li>
 Maintain accurate records of calls, inquiries, and client interactions
 
 </li>
 <li>
 Support the sales and leasing team with documentation and follow-ups
 
 </li>
 <li>
 Assist with daily administrative and coordination tasks
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree (preferred)
 
 </li>
 <li>
 1&ndash;3 years of experience in reception or call center roles (real estate experience is an advantage)
 
 </li>
 <li>
 Excellent communication skills.
 
 </li>
 <li>
 Strong interpersonal and customer-service skills
 
 </li>
 <li>
 Basic computer knowledge (MS Office, CRM systems)
 
 </li>
 <li>
 Professional appearance and positive attitude
 
 </li>
 </ul>
</div>

Receptionist – FEMALE - Pakistan

Rexen Consultancy

We are seeking a Customer Service Support professional to join our packaging wholesale distribution team. The role involves handling customer inquiries, processing orders, book transports as cost saving, and ensuring a high level of customer satisfaction.The ideal candidate will communicate effectively with clients, coordinate with internal teams (sales, warehouse, and logistics), and ensure timely order fulfillment and issue resolution. Responsibilities also include maintaining accurate records, managing customer accounts, and supporting day-to-day operations within the distribution process.Requirements:Previous experience in customer service, preferably in wholesale or distributionStrong communication and problem-solving skillsAbility to manage orders, handle inquiries, and resolve complaints efficientlyFamiliarity with CRM systems and Microsoft OfficeGood organizational skills and attention to detailJob Type: Full-timeApplication Question(s):<ul><li>Are you currently living in Islamabad/Rawalpindi?</li><li>Are you fluent in English?</li></ul>Work Location: In person

Customer Service Support

Awami Financial (Private) Limited

We are looking for friendly and customer-focused Customer Service Representatives to join our team. You will be the first point of contact for our customers, helping them with questions, solving problems, and making sure they have a smooth experience with our financial services.Key Responsibilities:&middot; Handle inbound and outbound calls, chats, and emails professionally.&middot; Assist customers with account-related queries, transactions, and troubleshooting.&middot; Provide accurate product and service information.&middot; Resolve customer complaints in a timely and efficient manner.&middot; Maintain records of interactions and transactions.&middot; Escalate complex issues to the relevant departments.&middot; Achieve set targets for call handling, customer satisfaction, and service quality.Requirements:&middot; Previous call center or customer service experience.&middot; Strong communication skills.&middot; Ability to handle high-volume calls while maintaining professionalism.&middot; Basic knowledge of financial services, mobile apps, or digital payments.&middot; Problem-solving mindset with patience and empathy.&middot; Proficiency in MS Office and CRM software is a plus.&middot; Minimum Intermediate (Bachelor&rsquo;s preferred).Job Type: Full-timeWork Location: In person

Explore 502+ Customer support representative in Islamabad this May. Find roles across top companies and apply now to boost your career.

502 customer support representative jobs In Islamabad

Customer Support Representative (CSR)

Customer Support Representative (CSR)

Customer Service Representative

CSR

Receptionist – FEMALE - Pakistan

Customer Service Support

Customer Service Representative