customer service representative Jobs in Islamabad

customer service representative

sales representative

client success executive Jobs in Islamabad

client success executive

client support representative Jobs in Islamabad

client support representative

client systems technical support administrator Jobs in Islamabad

client systems technical support administrator

customer support representative

Future Developments Holdings Pvt

We are seeking a professional Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer interactions across multiple communication channels while ensuring a high standard of service, accuracy, and responsiveness.This role is best suited for individuals who are comfortable working in an office environment, can handle customer queries confidently, and have prior customer service experience.Responsibilities<ul><li>Handle customer inquiries via phone calls, emails, and in-person interactions</li><li>Provide clear, accurate, and timely information to customers</li><li>Resolve customer concerns and complaints professionally and efficiently</li><li>Maintain and update customer records in CRM systems</li><li>Escalate complex issues to relevant internal departments when required</li><li>Follow company policies, service standards, and communication protocols</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or equivalent</li><li>Minimum 1 year of customer service experience (call center or office-based experience preferred)</li><li>Strong verbal and written communication skills in English</li><li>Basic proficiency in MS Office and CRM tools</li></ul>Preferred Skills &amp; Competencies<ul><li>Strong problem-solving and conflict-handling skills</li><li>Ability to manage multiple customer interactions simultaneously</li><li>Time management and organizational skills</li><li>Customer-focused mindset with a professional attitude</li><li>Prior experience in inbound customer support is a plus</li></ul>How to ApplyApply through Indeed with your updated CV. Only shortlisted candidates will be contacted.Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

Customer Service Representative

Alpha Xerotech (Pvt) Ltd

We are looking for a Customer Service Representative (CSR) (Female preferred) who can professionally handle inbound and outbound calls related to office and print equipment. The ideal candidate will confidently communicate with corporate and industrial clients, manage service queries, and pitch our printing and office solutions in a professional, engaging manner.Key Responsibilities:<ul><li>Handle inbound and outbound calls from corporate, industrial, and office clients regarding printers, copiers, and office equipment.</li><li>Provide information on products, rental plans, maintenance services, and technical support.</li><li>Professionally pitch printing solutions and office equipment packages to clients.</li><li>Maintain detailed call records and follow up on leads, service requests, and inquiries.</li><li>Coordinate with the sales and technical teams to ensure client satisfaction and timely responses.</li><li>Build and maintain strong client relationships through effective communication.</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree.</li><li>Excellent verbal communication in English and Urdu.</li><li>Confident in speaking with corporate-level clients.</li><li>Prior experience in call handling or customer service (especially in the printing/IT sector) is a plus.</li><li>Knowledge of printers, copiers, scanners, and office equipment will be highly preferred.</li><li>Self-motivated with a professional tone and sales-oriented mindset.</li></ul>Job Type: Full-timeWork Location: In person and work from homeJob Type: Full-timeWork Location: In person

Infiniti Software

INFINITI SOFTWARE is seeking a motivated and detail oriented Client Support Representative to join our team in Islamabad. This is a full-time, on-site role where you will act as the primary point of contact for new and potential clients, ensuring a smooth onboarding and communication experience.Responsibilities<ul><li>Serve as the first point of contact for incoming client queries on Fiverr, providing timely and professional responses</li><li>Guide potential clients through the onboarding process from inquiry to project initiation</li><li>Prepare and share accurate project quotes based on client requirements</li><li>Gather and document detailed project requirements in coordination with clients</li><li>Maintain consistent communication with clients and address their questions or concerns</li><li>Support sales efforts by upselling and cross-selling relevant services when appropriate</li><li>Coordinate with project management and development teams to ensure client expectations are clearly communicated and met</li></ul>Qualifications &amp; Requirements<ul><li>Previous experience in client support, client management, sales, or a related role (digital agency experience preferred)</li><li>Strong understanding of the Fiverr platform and client engagement best practices</li><li>Excellent written and verbal communication skills</li><li>Ability to manage multiple queries and tasks simultaneously</li><li>Strong organizational skills with high attention to detail</li><li>Proactive, customer-focused, and solution-oriented mindset</li><li>Experience with CRM tools is a plus</li></ul>Job Type: Full-timePay: From Rs35,000.00 per monthWork Location: In person

Client Support Representative

HA-Technologies

Job Title:CSR &ndash; Medical Billing (Male/Female) (Customer Support / Call Center Representative)Job Type:Full-TimeJob Location:(Islamabad)Job Description:We are looking for confident and energetic CSR (Male/Female) for our medical billing operations. The ideal candidate should be able to handle calls, communicate with clients, generate sales, and manage complete billing-related processes. Candidates with 1+ year experience are preferred, however fresh candidates with good communication skills are also welcome to apply.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally</li><li>Communicate with US clients regarding medical billing services</li><li>Generate sales / close deals over calls</li><li>Coordinate with billing team for complete invoices and documentation</li><li>Follow up with clients and maintain relationships</li><li>Ensure proper understanding of medical billing workflow</li><li>Maintain call records, client data, and reports</li><li>Achieve daily/weekly call and sales targets</li></ul>Job Requirements:<ul><li>Experience: 1 year+ CSR / Call Center / Sales experience (preferred)</li><li>(Freshies with strong communication skills can apply)</li><li>Excellent English communication skills</li><li>Confident call handling and sales skills</li><li>Basic understanding of medical billing process (preferred, not mandatory)</li><li>Ability to work under targets and pressure</li><li>Professional attitude and punctuality</li><li>Basic computer skills</li></ul>What We Offer:<ul><li>Competitive salary + commission</li><li>Training provided (especially for fresh candidates)</li><li>Friendly and professional work environment</li><li>Growth opportunities within the company</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is the difference between insurance billing and self-pay billing?</li><li>What information is required to create a complete medical invoice?</li><li>What is meant by claim denial?</li><li>What would you do if a client is confused about an invoice amount?</li></ul>Work Location: In person

Customer Sales Representative (Medical Billing)

Provox Global Solutions

<ul><li>Live Chat Support:</li></ul>&middot; Provide real-time assistance to tenants, property owners, and other stakeholders via live chat on the website or other platforms.&middot; Respond to inquiries about property listings, lease agreements, rent payments, maintenance requests, and other property-related issues.<ul><li>Email Support:</li></ul>&middot; Respond to emails from tenants, property owners, and other stakeholders in a timely and professional manner.&middot; Address concerns, provide property-related information, and resolve issues effectively.<ul><li>Inbound Call Support:</li></ul>&middot; Answer inbound calls from tenants, property owners, and other stakeholders.&middot; Provide assistance with inquiries related to properties, leases, payments, maintenance, and other services.&middot; Escalate complex issues to the appropriate team and follow up to ensure resolution.<ul><li>Property and Lease Knowledge:</li></ul>&middot; Stay updated on property listings, lease agreements, and company&rsquo;s policies to provide accurate information to customers.&middot; Assist tenants and property owners with property-related inquiries, such as availability, pricing, and amenities.<ul><li>Performance Metrics:</li></ul>&middot; Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.<ul><li>Team Collaboration:</li></ul>&middot; Work closely with property managers, maintenance teams, and other support staff to resolve customer issues efficiently.&middot; Provide feedback to improve customer support tools and processes.Education and Experience&middot; Bachelor&rsquo;s degree or equivalent&middot; 1&ndash;3 years of experience in customer support, chat support, or a similar role.&middot; Experience in property management or real estate is preferred but not required.&middot; Familiarity with live chat and email support tools is a plus.Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>This is an onsite role based in Naval Anchorage Islamabad. Can you commute to our office location?</li><li>This is a Night Shift position and requires to work from 07PM to 04AM, Monday to Friday. Do you agree and work as per schedule?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Virtual Assistant (Property Management Experience)

TwinHub

RESPONSIBILITIES<ul><li>Greet members, guests, and visitors warmly, reflecting company's welcoming culture</li><li>Handle all walk-in and phone inquiries about memberships, meeting rooms, or facilities</li><li>Guide new visitors and clients regarding seating, protocols, and available services</li><li>Manage day pass check-ins and workspace reservations via internal tools</li><li>Maintain visitor logs and inform relevant members when their guests arrive</li><li>Assist with internal coordination for parcel handling, mail distribution, and courier dispatch</li><li>Support members with basic queries related to internet access, printing, and common areas</li><li>Log maintenance or operational complaints and follow up with the relevant teams</li><li>Communicate official policies clearly and help uphold community etiquette</li><li>Maintain discretion and professionalism while handling member information</li><li>Act as the face of the company, delivering excellent first impressions every day</li><li>You must be comfortable with 9-10 hours of work shift (preferably 12:00 PM to 9:00 PM)</li></ul>BENEFITS<ul><li>Free home-made and hygienic lunch</li><li>Flexible timings</li><li>No strict leave or timing policy</li><li>Frank environment with no Sir/Boss culture</li><li>Regular Mentorship meetings</li><li>Career growth towards Community Manager's role</li><li>In house accommodation can be provided to the ideal candidate</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How long can you commit to stay with us?</li></ul>Experience:<ul><li>Customer Support/Sales/Front Desk: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Court Captain (Front Desk Officer)

Rissox

We are looking for an experienced and dynamic Live Chat Support Agent to join our Fintech team. The ideal candidate will be responsible to ensure exceptional client interaction, product knowledge, and service quality.This role requires someone with strong communication skills, a solid understanding of Fintech products and services, and prior experience in live chat or online communication environments.What the Role is:<ul><li>Conduct onboarding sessions for new hires and refresher trainings for existing team members.</li><li>Monitor chat transcripts and performance reports to identify skill gaps and training needs.</li><li>Create training materials, SOPs, and guidelines aligned with company policies and Forex compliance standards.</li><li>Work closely with QA and Support Managers to improve customer satisfaction scores and reduce response time.</li><li>Stay up-to-date with Forex market trends and ensure the support team maintains product accuracy and professionalism.</li><li>Collaborate with the HR and Operations team to evaluate training effectiveness and employee development progress.</li></ul>What we need:<ul><li>Bachelor&rsquo;s degree in Business, Finance, Communication, or a related field.</li><li>1&ndash;2 years of experience of chat support within Fintech /Forex / Financial Services / BPO industries.</li><li>Strong understanding of Forex trading platforms, basic terminology, and client behavior.</li><li>Excellent English communication (written &amp; verbal).</li><li>Strong analytical and presentation skills.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Familiarity with CRM and chat management tools (e.g., Zendesk, Intercom, or Freshdesk) is a plus.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support

Explore 512+ Customer support representative in Islamabad this January. Find roles across top companies and apply now to boost your career.

512 customer support representative jobs IN Islamabad

Customer Service Representative

Customer Service Representative

Client Support Representative

Customer Sales Representative (Medical Billing)

Virtual Assistant (Property Management Experience)

Court Captain (Front Desk Officer)

Customer Support