customer service representative Jobs in Islamabad

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client systems technical support administrator

customer support representative

Creative Networks

About Creative Networks Creative Networks is a UK-based digital solutions company. We provide IT, marketing, and e-commerce services to international clients and are committed to delivering quality customer experiences through innovation and teamwork.About the Role We are looking for a Customer Support Representative with e-commerce experience. You will be responsible for handling customer inquiries, managing orders, and ensuring smooth operations across platforms such as Amazon, eBay, Shopify, and WooCommerce.Since this is a client-facing role, a clear and professional English accent is critical.Important: This role requires excellent spoken English with a clear, neutral, or British accent.Apply here - https://app.willotalent.com/invite/o4Uopu/Only candidates who complete the Willo video interview will be considered.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and live chat with clear, courteous communication</li><li>Manage orders, including placement, tracking, and resolving issues with customers or suppliers</li><li>Monitor e-commerce platforms to ensure smooth day-to-day operations</li><li>Collaborate with fulfillment and operations teams to support timely deliveries</li><li>Maintain high levels of customer satisfaction and professionalism</li></ul>Requirements<ul><li>Based in Rawalpindi or Islamabad (office-based role, not remote)</li><li>2&ndash;3 years of experience in e-commerce customer service (VA, call center, account management, ticket handling, etc.)</li><li>Fluent spoken English with a neutral or British accent (mandatory)</li><li>Strong written communication skills</li><li>High emotional intelligence and a customer-first approach</li><li>Familiarity with order management systems and customer service tools</li><li>Reliable, punctual, and able to manage multiple tasks effectively</li><li>Female candidates preferred</li></ul>Why Join Us?<ul><li>Competitive salary</li><li>Opportunity to work with an international UK-based company</li><li>Supportive team culture with career growth opportunities</li></ul>How to Apply Only candidates who complete the Willo video interview will be considered.Submit your application here: https://app.willotalent.com/invite/o4Uopu/Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthExperience:<ul><li>BPO/Call Center: 3 years (Required)</li><li>Order Management: 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Willingness to travel:<ul><li>75% (Required)</li></ul>Work Location: In person

Customer Support Representative- Ecommerce

Decimal Solution

Shift Timings: 5:00 PM &ndash; 2:00 AM (PST) Salary Package: PKR 40,000 &ndash; 80,000 per month Employment Type: Full-timeJob OverviewDecimal Solution is looking for enthusiastic and customer-focused Customer Support Representatives (CSR) to join our growing team. The ideal candidate will have excellent English communication skills, experience in call center or customer support roles, and the ability to convert customer inquiries into confirmed appointments for the automotive industry.Key Responsibilities<ul><li>Contact and follow up with leads to convert them into scheduled appointments.</li><li>Handle inbound and outbound customer calls professionally.</li><li>Maintain accurate customer records in the CRM system.</li><li>Respond to customer inquiries and provide effective solutions.</li><li>Prepare and maintain reports using MS Excel and MS Office tools.</li><li>Ensure a high level of customer satisfaction through effective communication.</li></ul>Requirements &amp; Qualifications<ul><li>Education: Intermediate or Graduate.</li><li>Experience: Minimum 1 year of experience in customer support or call center operations.</li><li>Technical Skills: Working knowledge of CRM systems, MS Excel, and MS Office.</li><li>Communication Skills: Excellent English speaking skills (American accent preferred).</li><li>Age Requirement: 18 to 26 years.</li><li>Location Preference: Candidates from Rawalpindi or Islamabad who can join immediately will be preferred.</li></ul>How to ApplyInterested candidates are encouraged to apply by sending their CVs to:Email: hr@decimalsolution.com WhatsApp: +92 333 1111955Please mention &ldquo;CSR&rdquo; in the subject line.Application Deadline: 25 October 2025 Work Location: On-site, IslamabadJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Job Title: Customer Support Representative (CSR)

Pentagon Food Group

Office Timing: 02pm to 11pmDays: Sunday to FridayOffice Location: Phase 7, Bahria Town, Rawalpindi.Job DescriptionAbout Us:The Pentagon Food Group is a leading organization in the Food and Beverages industry sector, dedicated to delivering high-quality products and services to our clients. We are seeking a skilled and experienced Sales Representative to join our dynamic team.Position Overview:The Sales/Support representatives are responsible for communicating the benefits of a company&rsquo;s products to drive sales. Sales reps serve as the point of contact between a business and its prospects or clients and have a range of responsibilities including identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.Job Summary:The CSR will be responsible for the overall management of allocated accounts and sustainable growth through up selling &amp; cross selling and providing excellent customer support.Responsibilities &amp; Duties:<ul><li>Managing online/over the phone orders for assigned customer accounts.</li><li>100% execution of daily assigned calls.</li><li>Focus on range selling.</li><li>Increasing the product lines and customer spending by implementing selling strategies like up selling and cross selling.</li><li>Maintain sales growth and margins as per company ambition.</li><li>Enhance the customer experience through excellent customer services.</li><li>Ensure customer churn is at minimum.</li></ul>Skills / Attributes Required:<ul><li>Excellent English communication (verbal and written)</li><li>Experience with Personal Selling</li><li>Experience with Customer Services</li><li>Proficient in MS Office including Word, Excel, and Outlook</li><li>Experience in using CRM</li><li>Strong time management and Conflict Management attributes.</li></ul>Qualifications Required:<ul><li>Bachelor&rsquo;s degree in Sales &amp; Marketing, International Relations, Business Administration, Mass Communications &amp; Relevant.</li><li>1/2-year(s) sales experience in Food &amp; Beverage/FMCG industry/Telecom.</li><li>Experience in B2B &amp; B2C Tele Sales.</li></ul>Benefits:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and development.</li><li>A collaborative and dynamic work environment.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Sales Support Representative

Jacked Nutrition

Customer Service Representative &ndash; Jacked NutritionLocation: Islamabad Job Type: Full-Time / On-Site Company: Jacked NutritionAbout UsJacked Nutrition is a leading health and fitness brand committed to providing high-quality supplements, expert guidance, and exceptional customer experiences. We are expanding our team and looking for a motivated Customer Service Representative to help us deliver world-class support to our customers.Job Responsibilities<ul><li>Provide prompt, friendly, and professional customer support via phone, email, chat, and in-store interactions</li><li>Assist customers with product information, order placement, returns, and general inquiries</li><li>Maintain accurate customer records and follow up on pending issues</li><li>Collaborate with sales and operations teams to ensure a smooth customer experience</li><li>Handle customer feedback and escalate issues when needed</li><li>Stay updated on product knowledge, promotions, and brand guidelines</li><li>Deliver an excellent customer experience that reflects Jacked Nutrition&rsquo;s values</li></ul>Requirements<ul><li>Previous customer service experience preferred (retail, call center, or supplement industry is a plus)</li><li>Strong communication and interpersonal skills</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills (CRM, email, chat support tools)</li><li>Passion for health, fitness, and customer satisfaction</li><li>Positive attitude and willingness to learn</li></ul>Benefits<ul><li>Competitive salary</li><li>Free Premium GYM Facility</li><li>Employee discounts on supplements and products</li><li>Training and career development</li><li>Supportive work environment</li></ul>How to ApplyInterested candidates can apply through Indeed by submitting their updated resume. We look forward to welcoming a customer-focused, energetic individual to the Jacked Nutrition team!Job Type: Full-timeWork Location: In person

Customer Service Representative

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.
What you&rsquo;ll do as the Customer Service Representative
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor.</li><li>
Research each customer&rsquo;s problem to ensure customer satisfaction.</li><li>
Call back customers who left messages during scheduled callback times.</li><li>
Track each customer call with entries into ZAC.</li><li>
Document and track calls and follow up with notes.</li><li>
Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.</li><li>
Assist with other projects as necessary.</li></ul>
 What will you bring to the team:
REQUIRED EXPERIENCE:
<ul><li>Complete bachelor&rsquo;s degree.</li><li>
Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced &amp; dynamic environment.</li><li>
Previous experience w/telephone customer service.</li><li>
Excellent customer service skills.</li><li>
Excellent typing and writing skills.</li><li>
Basic CRM knowledge.</li><li>
Logical troubleshooting and organizational skills.</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 9:00 PM to 6:00 AM (Pk time)</div>

Focus

Job description: We are looking for experienced and dynamic Customer Service Representative to join our team. As a CSR, you will play a key role in representing our brand, understanding customer needs, and providing top-notch support. Your responsibilities will include answering inquiries, processing orders, and ensuring customer satisfaction by delivering exceptional service.Who We're Looking For:&#9989; UK-Based Experience: Prior experience working with UK-based firms is highly preferred.&#9989; Relevant Industry Background: Experience in the Homeware industry or a similar business is a strong advantage.&#9989; Outstanding Communication Skills: Excellent verbal and written communication abilities are essential.&#9989; Customer-Oriented Mindset: A proactive approach to problem-solving and ensuring customer satisfaction.&#9989; Adaptability &amp; Flexibility: Ability to thrive in a dynamic and fast-paced work environment.&#9989; Team Player: A collaborative attitude with a willingness to contribute to the team's success.&#9989; Tech-Savvy: Proficiency in customer service tools and systems such as G Suite, Microsoft Excel/G sheets.Key Responsibilities:<ul><li>Handle customer inquiries, resolve concerns, and provide product/service information.</li><li>Maintain a high level of customer satisfaction and retention.</li><li>Accurately update customer records and documentation.</li><li>Work closely with the team to improve service quality and efficiency.</li><li>Stay updated on product knowledge and industry trends.</li></ul>At Focus IT Services Pvt Ltd, we offer a supportive and inclusive work environment, competitive compensation, and opportunities for professional growth.<ul><li>Shift Timings: 12:45pm to 09:45pm or 01:45pm to 10:45pm [Monday to Saturday]</li><li>Location: Bahria Town Phase 4, Rawalpindi</li><li>Job Type: Full-time</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs85,000.00 per monthWork Location: In person

Think Higher Consultants

Job description:We are looking for a Customer Representative Officer to join our team. The ideal candidate will provide administrative support to ensure smooth office operations, including coordinating activities, managing correspondence, and supporting the team with clerical tasks. The role requires strong communication skills, proficiency in MS Word, and a minimum of two years of relevant experience.Roles &amp; Responsibilities:<ul><li>Provide general administrative and clerical support such as mailing, scanning, and copying documents.</li><li>Take regular follow-ups from clients and ensure timely communication and response to their queries.</li><li>Prepare, manage, and file official documents and reports using MS Word.</li><li>Assist in the planning and execution of office activities, meetings, and events.</li><li>Handle incoming calls, emails, and other communications professionally and promptly.</li><li>Maintain accurate records of office expenses, client interactions, and other important documentation.</li><li>Support team members in day-to-day tasks, including managing appointments, schedules, and travel arrangements.</li><li>Assist in the on boarding process for new employees, including preparing necessary documentation and coordinating orientation sessions.</li><li>Manage office supplies and inventory, ensuring that the office is stocked with necessary materials.</li><li>Coordinate with vendors and service providers for office maintenance and supplies.</li><li>Assist in the preparation of reports and presentations for management.</li></ul>Qualifications:<ul><li>Bachelor's degree in Education or a related field.</li><li>Minimum of 2 years of experience in a similar administrative role.</li><li>Proficiency in MS Word and other MS Office applications.</li><li>Excellent verbal and written communication skills.</li><li>Strong organisational and time management skills.</li><li>Attention to detail and the ability to multitask effectively</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

CS Officer

Explore 673+ Customer support representative in Islamabad this December. Find roles across top companies and apply now to boost your career.

673 customer support representative jobs IN Islamabad

Customer Support Representative- Ecommerce

Job Title: Customer Support Representative (CSR)

Customer Sales Support Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

CS Officer