customer support executive Jobs in Islamabad

customer support executive

client relationship manager Jobs in Islamabad

client relationship manager

client relationship manager (crm) Jobs in Islamabad

client relationship manager (crm)

client service executive Jobs in Islamabad

client service executive

customer and sales engagement specialist Jobs in Islamabad

customer and sales engagement specialist

customer support representative

Atlantis BPO Solutions Private Limited

Location: I-9/3, Islamabad (Onsite) Shift: US Night Shift (6:00 PM &ndash; 3:00 AM)Atlantis BPO Solutions is looking for an Inbound Customer Support Representative to join its US Telecom campaign. Candidates with outbound sales, telesales, or call center experience are highly encouraged to apply.Key Responsibilities:<ul><li>Handle inbound customer calls</li><li>Assist customers with internet &amp; cable service activations</li><li>Explain plans, pricing, and promotions</li><li>Resolve customer queries professionally</li><li>Update customer records in CRM</li><li>Meet individual performance targets</li></ul>Requirements:<ul><li>Excellent English communication skills</li><li>Strong customer handling and sales skills</li><li>Basic computer knowledge</li><li>Ability to work the US Night Shift</li></ul>Experience:<ul><li>6 months to 2 years of experience in Inbound Sales, Customer Support, Telecom, or Call Center is preferred.</li><li>Candidates with Outbound Sales, Telesales, Appointment Setting, or Cold Calling experience are highly encouraged to apply.</li><li>Fresh candidates with excellent English communication skills are also encouraged to apply.</li></ul>Benefits:<ul><li>Competitive Basic Salary</li><li>Performance-Based Incentives</li><li>Attendance Bonus</li><li>Career Growth Opportunities</li></ul>Pay: Rs70,000.00 - Rs250,000.00 per monthWork Location: In person

Inbound Customer Support Representative

HR POD Careers

<div>
 
 Requirements:
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in customer support, customer service, or a similar role.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Experience with customer support platforms such as Zendesk, Freshdesk, Intercom, or similar tools.
 </li>
 <li>
 Basic understanding of SaaS products, web applications, or digital services.
 </li>
 <li>
 Strong problem-solving and troubleshooting abilities.
 </li>
 <li>
 Ability to manage multiple customer inquiries efficiently.
 </li>
 <li>
 Detail-oriented with strong organizational skills.
 </li>
 <li>
 Customer-focused mindset with a professional and empathetic approach.
 
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and ticketing systems in a timely manner.
 </li>
 <li>
 Diagnose and resolve product or service-related issues.
 </li>
 <li>
 Escalate technical or complex concerns to relevant teams with proper documentation.
 </li>
 <li>
 Maintain accurate records of customer interactions and resolutions.
 </li>
 <li>
 Ensure adherence to established response and resolution SLAs.
 </li>
 <li>
 Follow up with customers to confirm successful issue resolution.
 </li>
 <li>
 Contribute to internal knowledge bases by documenting recurring issues and solutions.
 </li>
 <li>
 Identify opportunities to improve support processes and customer experience.
 
 </li>
 </ul>
</div>

Customer Support Representative (Onsite, Islamabad, PKR Salary)

Smart Support - WP Helpdesk & Ticket System

<div>
 
 
 Company Description
 
 
 
 Smart Support is an advanced helpdesk and ticketing system designed exclusively for WordPress users. Offering a streamlined and user-friendly experience, it provides customers with a comprehensive support portal to request assistance and track tickets. Teams benefit from structured, efficient workflows that include ticket management, collaboration tools, and insightful analytics. Smart Support emphasizes customer satisfaction through features like secure login, a rich ticketing system, and a well-organized dashboard. The platform is trusted for its role-based access controls, customizable notifications, and tools for enhancing productivity.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Islamabad for a Customer Support Specialist. The role involves providing exceptional customer support, addressing inquiries and resolving issues to enhance customer satisfaction. Responsibilities include delivering technical support, analyzing user needs, troubleshooting problems, and maintaining a high level of customer relationship management. This role also requires effective communication and a customer-first approach to ensure the smooth operation of the helpdesk and ticket system.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Customer Support, with a focus on delivering excellent Customer Satisfaction
 </li>
 <li>
 Proficient in interpersonal skills to build trust and maintain strong customer relationships
 </li>
 <li>
 Experience in Technical Support, with the ability to troubleshoot and resolve technical issues efficiently
 </li>
 <li>
 Effective Analytical Skills to identify issues, understand complex situations, and find solutions
 </li>
 <li>
 Excellent communication and problem-solving abilities
 </li>
 <li>
 Ability to handle high-pressure situations and manage multiple tasks efficiently
 </li>
 <li>
 Experience with WordPress or similar platforms is a plus
 </li>
 <li>
 A bachelor&rsquo;s degree in a relevant field or equivalent experience is preferred
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 Impactful role with real growth opportunities in a collaborative environment.
 </li>
 <li>
 Hybrid work flexibility.
 </li>
 <li>
 Supportive team culture and professional development opportunities.
 </li>
 </ul>
 
 
 
 
 How to Apply:
 
 
 Send your RESUME to career@7thskysoftware.com or apply directly through LinkedIn.
 
 
 
 
</div>

Customer Support Specialist

Softech Business Services Limited

Job Description: We seek a dynamic and motivated Sales and Marketing Representative to join our team. This role involves reaching out to potential clients, making calls to advertise and promote our company products, and ensuring high customer satisfaction. The successful candidate will be key in driving sales, increasing brand visibility, and maintaining customer relations.Key Responsibilities:<ul><li>Conduct outbound calls to prospective clients, providing detailed information about our products and services.</li><li>Promote and advertise company products to potential customers through calls and other communication channels.</li><li>Identify client needs and offer tailored solutions to meet those needs.</li><li>Build and maintain positive relationships with customers, ensuring a high level of satisfaction.</li><li>Follow up with leads and convert them into customers.</li><li>Manage and update customer databases and records efficiently.</li><li>Work closely with the sales and marketing team to develop strategies and achieve targets.</li><li>Maintain knowledge of the company's products and industry trends.</li><li>Meet or exceed daily, weekly, and monthly sales targets.</li></ul>Requirements:<ul><li>Bachelor's degree in Business Administration, Marketing, Management, or a related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal skills with the ability to build rapport with customers.</li><li>Previous experience in sales or marketing.</li><li>Self-motivated and target-driven with a positive attitude.</li><li>Ability to handle rejection and maintain focus on achieving results.</li><li>Good organizational skills and attention to detail.</li><li>Proficient in using computers, CRM systems, and basic office software.</li><li>Flexibility to work in a fast-paced and dynamic environment.</li></ul>Preferred Qualifications:<ul><li>Minimum 1 year Previous experience in telemarketing, customer service, or sales.</li><li>Familiarity with digital marketing tools or platforms.</li></ul>What We Offer:<ul><li>Practical industry experience and professional training.</li><li>A supportive and collaborative work environment.</li><li>Performance-based incentives and recognition.</li><li>Opportunity for career growth and advancement.</li><li>High-performing interns may be offered a permanent position upon successful completion of the internship.</li></ul>Location:<ul><li>Islamabad</li></ul>Timings:<ul><li>1:00 PM - 9:00 PM</li></ul>If you have a passion for sales and marketing and want to be part of a growing company, we invite you to apply for this exciting opportunity!Pay: Rs30,000.00 per monthWork Location: In person

Customer Sales Representative (CSR)

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The O2C Lead (Order-to-Cash) is responsible for managing receivables performance while handling key customer accounts, credit queues management, bank management and supporting the team. The role focuses on resolving escalations, improving collection outcomes, and ensuring receivables are actively monitored and controlled.
 
 
 
 What You&rsquo;ll Do As An O2C Lead (Order-to-Cash)
 
 
 
 Employees employed in the role of O2C Lead shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Manage a portfolio of key customer accounts and oversee complex, high‑risk collection cases to mitigate exposure and support cash‑flow objectives
 </li>
 <li>
 Ensure adherence to approved Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) for sales orders in credit queues, including timely review and release
 </li>
 <li>
 Act as the primary escalation point for critical customer, payment, and internal O2C issues, owning resolution of high‑impact disputes and delays
 </li>
 <li>
 Review cash application activities and validate the accuracy of customer account balances, ensuring discrepancies are identified and resolved promptly
 </li>
 <li>
 Monitor Accounts Receivable aging and lead targeted actions to reduce overdue, aged, and high‑value balances
 </li>
 <li>
 Prepare, review, and lead weekly AR Aging discussions with collections team members, providing direction, accountability, and follow‑up on action plans
 </li>
 <li>
 Guide, coach, and support team members on effective collections strategies, dispute handling, and professional customer communications
 </li>
 <li>
 Review customer follow‑ups and collection activities to ensure consistency, quality, and compliance with collections policies
 </li>
 <li>
 Partner closely with Sales, Operations, PMO, and cross‑functional &amp; regional teams to resolve disputes, remove payment barriers, and improve collection outcomes
 </li>
 <li>
 Identify recurring delays, dispute drivers, and process inefficiencies within the O2C cycle, and support continuous improvement initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 3 &ndash; 5 years of experience as Lead Accounts Receivable / O2C
 </li>
 <li>
 Strong experience of managing:
 </li>
 <ul>
 <li>
 Customer collections
 </li>
 <li>
 Dispute handling
 </li>
 </ul>
 <li>
 Ability to handle escalations and complex customer scenarios
 </li>
 <li>
 Experience supporting or guiding team members
 </li>
 <li>
 Understanding of AR aging and collections behavior
 </li>
 <li>
 Experience working with ERP systems
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, Business Administration (Finance preferred), or an equivalent field
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
</div>

O2C Lead

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer&rsquo;s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities.
 
 
 
 What You&rsquo;ll Do As The Project Coordinator
 
 
 
 Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Coordination of the deployment processes.
 </li>
 <li>
 Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
 </li>
 <li>
 Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status
 </li>
 <li>
 Working in a team environment
 </li>
 <li>
 Developing firm understanding of the principles and best practices of inventory management.
 </li>
 <li>
 Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel
 </li>
 <li>
 Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.
 </li>
 <li>
 Project management experience is a plus
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Certificates/Licenses, Etc
 
 
 
 <ul>
 <li>
 N/A
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 Strong customer service skills
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to deal with ambiguity.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to meet aggressive deadlines
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Very driven, team-oriented and active participant in accomplishing team goals
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 7:00 P.M to 4:00 A.M (Pk time)
 
 
</div>

Project Coordinator

Alachisoft

<div>
 
 
 Job Description
 
 
 
 
 
 
 This is an on-site job opening.
 
 
 
 
 
 Alachisoft currently has an opening for a Business Development Representative in its highly talented sales team for the US, Canada, the UK, Western Europe, and Australia/New Zealand markets to grow business. We're looking for a self-motivated, passionate, execution-oriented sales executive.
 
 
 
 
 
 Our software product NCache is being used by a large variety of mid-size to large organizations in the US/Canada, UK, Western Europe, and Australia / New Zealand markets, including Fortune 500 companies across many industries, regions, and countries.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Follow up on existing customers to deepen relationships and ensure customer satisfaction
 </li>
 <li>
 Work on the new accounts pipeline to convert them into customers
 </li>
 <li>
 Follow up on all revenue opportunities until they are finalized
 </li>
 <li>
 Contact B2B inbound leads, qualifying and converting leads into opportunities
 </li>
 <li>
 Prepare targeted emails and promotional materials for prospects &amp; customers
 </li>
 <li>
 Articulate company value proposition to prospects &amp; customers
 </li>
 <li>
 Execute using the company sales methodology, &amp; recommend improvements to processes
 </li>
 <li>
 Achieve Monthly KPIs based on:
 </li>
 <li>
 - Touch-points (prospects &amp; customers)
 </li>
 <li>
 - Quality conversations
 </li>
 <li>
 - Opportunities (quantity and size)
 </li>
 <li>
 - Deals won
 </li>
 <li>
 - Relationship deepening
 </li>
 <li>
 Recording all activities in the company CRM&nbsp;
 </li>
 <li>
 Working as a self-directed team member
 </li>
 </ul>
 
 
 
 
 
 Desired Skills &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 0-3 years of overall B2B sales / account management experience
 </li>
 <li>
 Must have a BA/BS degree in Technology, Business, or equivalent
 </li>
 <li>
 Ideally proven track record with impressive results
 </li>
 <li>
 Excellent telephone sales skills
 </li>
 <li>
 Proficient in speaking to software DEV &amp; IT engineers
 </li>
 <li>
 Excellent written and oral communication and presentation skills in
 
 American English
 
 </li>
 <li>
 Creative thinking, detail-oriented, &amp; excellent time management
 </li>
 <li>
 Overwhelming desire to win
 </li>
 </ul>
 
 
 
 
 
 Company Description
 
 
 
 
 
 
 Alachisoft is a privately held and growing company originally from Silicon Valley, California, but now based in Dallas, Texas, with an offshore partner office in Islamabad.
 
 
 
 
 
 Alachisoft provides a popular high-performance Open Source In-Memory Distributed Cache called NCache. NCache is deployed with high-traffic server applications running in on-premises and Azure/AWS cloud environments, either on Virtual Machines (VMs) or Kubernetes / Docker Clusters. NCache boosts the performance and scalability of .NET web apps, Web service apps, Microservices Apps, and general high-traffic server apps. NCache has a proven track record since 2005 with hundreds of customers all over the world and especially in the US, Canada, the UK, Western Europe, and Australia / New Zealand.
 
 
 
 
 
 
 Benefits
 
 
 
 
 
 
 Our environment is fast-paced and innovative. Our culture is focused on solving daunting challenges while supporting our employees to maintain a healthy balance of hard work and fun. We are proud of the quality of our employees, the importance of our mission, and the clients we serve.
 
 
 
 
 
 Excellent compensation is offered for this position, along with benefits including medical coverage, holidays, and personal time off. This is an on-site job opening.
 
 
 
 
 
 Please apply for this job here, and then you may contact our HR to follow up. Our Islamabad offshore partner office is located at:
 
 
 
 
 
 
 Alachisoft (Pvt) Ltd
 
 (offshore partner of Alachisoft USA)
 
 
 I&amp;T Center G-10/4, Islamabad
 
 
 Ph: +92 (51) 844-8835
 
 
 WhatsApp: +92 326 805-1868
 
 
 https://www.alachisoft.com
 
 
 
 
</div>

Business Development Representative (Software Export)

Explore 89+ Customer support representative in Islamabad this July. Find roles across top companies and apply now to boost your career.