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customer service officer

city squares

Location: Muscat Oman Employment Type: Full-timeAbout City SquaresCity Squares &ndash; Oman Branch is an extension of our Saudi-based consulting and investment services group, established to support businesses and investors operating in the Sultanate of Oman. The Oman branch focuses on administrative management, government coordination, visa and immigration services, and operational support. We handle work, employment, and business visas, ensuring full compliance with local regulations. Working closely with regional headquarters, City Squares Oman plays a key role in aligning local operations with international standards and supporting strategic growth across the Gulf region.Role OverviewWe are seeking a motivated and professional Customer Service Officer to handle customer inquiries, provide accurate information, and ensure a high level of customer satisfaction. The role requires strong communication skills, problem-solving ability, and a service-oriented mindset.Key Responsibilities<ul><li>Handle customer inquiries through phone, email, and in-person communication</li><li>Provide accurate information about company services and processes</li><li>Resolve customer complaints and issues in a professional and timely manner</li><li>Maintain customer records and update information in company systems</li><li>Coordinate with internal departments to resolve customer requests</li><li>Follow company policies, procedures, and service standards</li><li>Prepare basic reports related to customer interactions and feedback</li><li>Ensure a positive and professional customer experience at all times</li></ul>Qualifications and Experience<ul><li>Diploma or Bachelor&rsquo;s degree preferred</li><li>Previous experience in customer service or a related role</li><li>Strong communication and interpersonal skills</li><li>Ability to handle customers calmly and professionally</li><li>Good organizational and time-management skills</li><li>Proficiency in basic computer applications</li><li>Arabic and English language proficiency preferred</li></ul>نوع الوظيفة: دوام كامل

Customer Service Officer

MedNet Global Healthcare Solutions LLC

<div>
 
 
 Customer Service Officer for MN SPC - Omani National
 
 
 
 As a member of
 
 Munich Re
 
 the
 
 MedNet Oman
 
 is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an
 
 &ldquo;Officer - Customer Service&rdquo;
 
 who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.
 
 
 
 Your Job:
 
 
 <ul>
 <li>
 Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
 </li>
 <li>
 Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
 </li>
 <li>
 Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
 </li>
 <li>
 Strengthening the business relationship with Insurance companies and intermediaries.
 </li>
 <li>
 Educating, strengthening and enhancing individual member relationships and experiences.
 </li>
 <li>
 Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
 </li>
 <li>
 Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
 </li>
 <li>
 Ability to deliver quality outreach program with an effective reach within reasonable timelines set.
 </li>
 </ul>
 
 
 
 
 
 Your profile:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s (Medical) degree or bachelor&rsquo;s degree in Paramedic
 </li>
 <li>
 2 years&rsquo; experience in a customer service/call center role within a hospital /medical insurance environment.
 </li>
 <li>
 Computer Literacy (MS Word, MS Excel, MS PowerPoint)
 </li>
 <li>
 Good spoken and written communication skills (English &amp; Arabic)
 </li>
 <li>
 Knowledge related to medical terminology.
 </li>
 <li>
 Health Insurance industry / market knowledge would be an added advantage.
 </li>
 <li>
 Flexibility to work on shift basis.
 </li>
 <li>
 Quality focus and customer oriented
 </li>
 <li>
 Ability to handle objections raised by customers.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s (Medical) degree or bachelor&rsquo;s degree in Paramedic
 </li>
 <li>
 Multilingual (Arabic and English)
 </li>
 <li>
 Omani nationals.
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 2 years&rsquo; experience in a customer service/call center role within a hospital /medical insurance environment.
 </li>
 </ul>
 
 
 
 
 
 *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.
 
 
</div>

Customer Service Officer - Omani Nationals

<div>
 <ul>
 <li>
 As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a &ldquo;Officer &ndash; Complaint Management&rdquo;. The job holder primary responsibility is to handle customers&rsquo; complaints and ensure their timely resolution. The role involves investigation of complaints, addressing customer complaints effectively and implementing appropriate solutions to ensure customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Your Role:
 
 
 <ul>
 <li>
 Handle customers complaints from both digital channels and walk-in members: accurate log, in-depth investigation, root cause analysis, deployment of actionable action plan, member update and member timely resolution.
 </li>
 <li>
 Ensure to gather the relevant information with other departments to resolve the complaints effectively and maintain accurate and up-to-date records.
 </li>
 <li>
 Support in collecting data, generate regular reports and provide an in-depth knowledge of the systems and tools.
 </li>
 <li>
 Analyze generated reports providing any trend and recurring issue requiring attention from management to improve overall customer experience.
 </li>
 <li>
 Ensure customer satisfaction by providing prompt and professional acknowledgment, update (or holding/extension) and resolution.
 </li>
 <li>
 Ensure each step of the process is met within the agreed timelines, reflected in the relevant systems and tools and aligned with the company policies and procedures.
 </li>
 <li>
 Collaborate with cross-functional departments to develop and implement necessary actions for complaints resolution as well to implement initiatives that enhance customer satisfaction, prevent complaints reoccurrence and minimize the number of received complaints.
 </li>
 <li>
 Provide any requested information and report accurately and in a timely manner to the clients.
 </li>
 </ul>
 
 
 
 
 
 Your profile:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in relevant field (customer service, business administration, communication) or equivalent work experience.
 </li>
 <li>
 5 years of experience in Contact Center environment (Inbound, outbound, emails &amp; chat) in which 3+ years of previous experience in customer service complaint handling in healthcare and/or insurance industry preferrable.
 </li>
 <li>
 Excel proficiency in using standard office software (Microsoft office studio)
 </li>
 <li>
 Health Insurance industry / market knowledge.
 </li>
 <li>
 Knowledge related to medical terminology would be a plus.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Excellent knowledge of MS office and Computer literacy.
 </li>
 <li>
 People management skills &amp; Customer Oriented.
 </li>
 <li>
 Complaint management skill &amp; Problem solving.
 </li>
 <li>
 Data Analytics (understand Contact Center KPIs, reporting &amp; analysis).
 </li>
 </ul>
 
 
 
 
 
 *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.
 
 
 
 
</div>

Officer – Complaint Management

RW Group

<div><h2 class="jobSectionHeader">Role Overview</h2>
The Field Sales &amp; Operations Officer is a core member of the Sales Operations team for the Sooq Cars mobile application. The role is responsible for client acquisition, revenue generation, and on-ground operational execution, with a focus on the Spare Parts product.
This role supports the sale and resale of used genuine spare parts of light vehicles, including sedans, SUVs, pickup trucks, and related categories.<h2 class="jobSectionHeader">
Target Client Base</h2><ul><li>
Vehicle scrap yards</li><li>
Used spare part resellers</li><li>
Used spare part wholesalers</li></ul><h2 class="jobSectionHeader">
Key Responsibilities</h2><h3 class="jobSectionHeader">
1. Sales, Revenue &amp; Client Acquisition</h3><ul><li>
Conduct regular field visits to identify, engage, and onboard new clients.</li><li>
Convert prospects into paying customers by signing them up to:<ul><li>
Subscription packages</li><li>
One-time special promotional offers</li><li>
Transactional sales and paid listings</li></ul></li><li>
Promote and explain the value proposition of the Spare Parts product and platform features.</li><li>
Achieve assigned sales and revenue targets within the designated territory.</li><li>
Act as the primary on-ground representative and brand ambassador of the company.</li></ul><h3 class="jobSectionHeader">
2. Operations &amp; Client Enablement</h3><ul><li>
Collect, verify, and update client profiles, vehicle listings, and supporting documentation on the platform.</li><li>
Ensure data accuracy, completeness, and compliance during onboarding and follow-up visits.</li><li>
Support clients in effectively using the Sooq Cars mobile application, including subscriptions, listings, and transactions.</li><li>
Facilitate smooth interaction between clients and the digital platform.</li></ul><h3 class="jobSectionHeader">
3. Customer Support &amp; Market Feedback</h3><ul><li>
Act as the first point of contact for clients for operational and platform-related queries.</li><li>
Gather structured customer feedback, market intelligence, and competitor insights from the field.</li><li>
Escalate issues and insights to the Key Operations Officer to improve product and processes.</li></ul><h3 class="jobSectionHeader">
4. Flexibility &amp; Role Evolution</h3><ul><li>
Remain open and adaptable to role changes, additional responsibilities, or scope adjustments as required by market conditions, business needs, and organizational growth.</li></ul><h2 class="jobSectionHeader"> 
Mandatory</h2><ul><li>
Passion for the automotive industry, with a strong interest in vehicle sales and market dynamics.</li><li>
Experience as a car trader, reseller, or car broker within the assigned area.</li><li>
Strong interpersonal, negotiation, and closing skills.</li><li>
Comfortable with a highly field-intensive work model.</li><li>
Owns a vehicle and holds a valid driving license.</li><li>
Technically proficient with mobile applications and web portals for sales and data management.</li><li>
Fluency in English and Arabic.</li></ul><h2 class="jobSectionHeader">
Preferred / Added Advantage</h2><ul><li>
Bachelor&rsquo;s degree in Automotive Studies, Business, Commerce, or a related field.</li><li>
Knowledge of Urdu.</li><li>
Prior experience in field sales, subscription-based services, or marketplace platforms.</li></ul></div>

26015 - RWQ – Spare Parts– Field Sales & Operations Officer – Oman (Muscat)

Najah Business Solutions

HSE OfficerThe HSE Officer is responsible for developing, implementing, and monitoring Health, Safety, and Environmental policies and procedures across the company&rsquo;s operations.Diploma + 10 - 20 Years* Grad + 6 -15 years* Certified in IOSH OR NEBOSH (preferred).* First Aid and CPR Certificate* Fire warden Certificate* HSE experience in a manufacturing or industrial environment.* Strong knowledge of local HSE regulations and international standards.* Experience handling multi-location HSE responsibilities is an advantagesJob Types: Full-time, PermanentPay: RO800.000 - RO1,000.000 per month

HSE Officer for Omani

Al siyabi group International LLC

Job Title: Recruitment &amp; Onboarding OfficerLocation: Muscat, Oman Department: Human Resources Reporting To: HR Manager Employment Type: Full TimeJob PurposeThe Recruitment &amp; Onboarding Officer will support the organization&rsquo;s hiring needs by managing recruitment and onboarding activities in a timely, professional, and organized manner. The role focuses on attracting suitable candidates, coordinating interviews, facilitating smooth onboarding, and supporting probation follow-up to ensure successful employee integration.Key Responsibilities<ul><li>Coordinate recruitment activities based on approved manpower requirements</li><li>Source candidates through job portals, social media, referrals, and other recruitment channels</li><li>Screen CVs and conduct initial interviews to assess suitability and interest</li><li>Coordinate interviews between candidates and hiring managers</li><li>Assist in candidate selection and preparation of hiring recommendations</li><li>Prepare offer letters and support employment documentation</li><li>Coordinate pre-joining and joining formalities</li><li>Conduct onboarding and induction activities for new employees</li><li>Monitor probation periods and follow up with departments</li><li>Maintain recruitment records, trackers, and employee files</li><li>Ensure recruitment activities comply with company policies and applicable labor laws</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field</li><li>1&ndash;3 years of experience in recruitment or HR (fresh graduates may apply)</li><li>Good communication and interpersonal skills</li><li>Ability to manage multiple vacancies and meet deadlines</li><li>Proficiency in MS Office and basic HR systems</li></ul>Skills &amp; Competencies<ul><li>Strong organizational and coordination skills</li><li>Professional communication and interview skills</li><li>Attention to detail and confidentiality</li><li>Ability to work independently and as part of a team</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional growth and training opportunities</li><li>Exposure to end-to-end HR processes</li><li>Supportive and structured work environment</li></ul>Job Type: Full-time

Recruitment & Onboarding Officer (Omani National Only)

<div><h2 class="jobSectionHeader">Role Overview</h2>
The Field Sales &amp; Operations Officer is a core member of the Sales Operations team for the Sooq Cars mobile application. The role is responsible for client acquisition, revenue generation, and on-ground operational execution, with a focus on the Ready Cars product.
This role supports the sale and resale of repaired and fully operational light vehicles, including sedans, SUVs, pickup trucks, and related categories.<h2 class="jobSectionHeader">
Target Client Base</h2><ul><li>
Car wholesalers</li><li>
Vehicle sellers and resellers</li><li>
Individual and institutional car traders</li><li>
Car brokers</li></ul><h2 class="jobSectionHeader">
Key Responsibilities</h2><h3 class="jobSectionHeader">
1. Sales Support &amp; Revenue Enablement</h3><ul><li>
Support the field sales team by coordinating client requirements, pricing details, subscriptions, and special offers.</li><li>
Assist in converting leads into paying customers by supporting:<ul><li>
Subscription package sign-ups</li><li>
One-time promotional offers</li><li>
Transactional sales and paid listings</li></ul></li><li>
Follow up with prospects and existing clients via phone, messaging, or email to support sales closure.</li><li>
Track sales activities, pipeline updates, and deal status in coordination with the field team.</li><li>
Prepare sales documentation, offers, and subscription details to support field activities.</li></ul><h3 class="jobSectionHeader">
2. Operations &amp; Data Management</h3><ul><li>
Input, update, and maintain client profiles, vehicle listings, subscriptions, and transactional data on the platform.</li><li>
Ensure data accuracy, completeness, and compliance with internal standards and platform requirements.</li><li>
Review data submitted by the field team for quality and consistency before final submission or activation.</li><li>
Maintain organized records related to clients, subscriptions, and operational activities.</li><li>
Coordinate internally to ensure timely activation of subscriptions, listings, and transactions.</li><li>
Receive, prioritize, and address operational requests and requirements from the field team.</li><li>
Escalate issues, discrepancies, or system challenges as needed.</li><li>
Support operational reporting, dashboards, and performance tracking.</li><li>
Perform regular data checks and clean-ups to maintain platform integrity.</li></ul><h3 class="jobSectionHeader">
3. Customer Support &amp; Market Feedback</h3><ul><li>
Provide remote support to clients for platform usage, subscriptions, listings, and basic operational queries.</li><li>
Assist in resolving client issues in coordination with the field team when physical intervention is required.</li><li>
Capture and document customer feedback to support continuous improvement.</li><li>
Join field team on visits as and when required.</li></ul><h3 class="jobSectionHeader">
4. Flexibility &amp; Role Evolution</h3><ul><li>
Remain open and adaptable to role changes, additional responsibilities, or scope adjustments as required by market conditions, business needs, and organizational growth.</li></ul><h2 class="jobSectionHeader"> 
Mandatory</h2><ul><li>
Passion for the automotive industry, with a strong interest in vehicle sales and market dynamics.</li><li>
3-6 years of experience as a car trader, reseller, or car broker, or similar related experience within the assigned area.</li><li>
Strong interpersonal, negotiation, and closing skills.</li><li>
Comfortable with a highly field-intensive work model.</li><li>
Owns a vehicle and holds a valid driving license.</li><li>
Technically proficient with mobile applications, CRM systems, and web portals for sales and data management.</li><li>
Fluency in English and Arabic.</li></ul><h2 class="jobSectionHeader">
Preferred / Added Advantage</h2><ul><li>
Bachelor&rsquo;s degree in Automotive Studies, Business, Commerce, or a related field.</li><li>
Knowledge of Urdu.</li><li>
Prior experience in field sales, subscription-based services, or marketplace platforms.</li></ul></div>

26004 - RWQ - Ready Cars – Sales & Operations Officer– Oman (Muscat)

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