customer service representative Jobs in Abu Dhabi

customer service representative

sales coordinator

sales engineer

receptionist

sales manager

customer service rep

In Emirates

<p><b>Job Description</b></p><p>We are seeking a motivated and personable <b>Customer Service Representative (CSR)</b> to join our team. The ideal candidate is an excellent communicator who is passionate about helping customers, resolving issues efficiently, and maintaining a positive brand image.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries via phone, email, chat, and/or in person</li><li>Resolve product or service issues with professionalism and empathy</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, forms, applications, and requests</li><li>Follow up to ensure customer satisfaction</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Meet or exceed performance metrics and service standards</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree required</li><li>2+ years of customer service experience preferred</li><li>Strong verbal and written communication skills</li><li>Fluency in English (written and spoken) required</li><li>Excellent problem-solving abilities</li><li>Ability to multitask and manage time effectively</li><li>Proficiency in Microsoft Office</li><li>Positive attitude and strong work ethic</li><li>Willingness to work on a shifting schedule, including evenings, weekends, and holidays as needed</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you flexible about working in shifts?</li><li>Would you be open to making cold calling or client outreach?</li><li>Are you proficient in Microsoft Office?</li></ul><p>Experience:</p><ul><li>Customer Service: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul>

Customer Service Representative

Sitters Child Care Services

<p><b>Job Description:</b></p><p>We are seeking a dynamic and results-oriented <b>Customer Care Representative </b>to join our team. The ideal candidate will be responsible for managing large volumes of incoming phone calls, generating sales leads, and providing exceptional customer service to our clients.</p><p><b>Responsibilities:</b></p><ul><li>Manage large amounts of incoming phone calls.</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Requirements and Skills:</li><li>Proven customer support experience or experience as a Client Service Representative.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: From AED3,000.00 per month</p>

IIQAF

<div><p><b>Company:</b> IIQAF Group<br>
<b>Location:</b> Abu Dhabi, United Arab Emirates<br>
<b>Industry:</b> Hospital / Healthcare<br>
<b>Salary:</b> AED 6,500 &ndash; AED 7,500 per month<br>
<b>Job Type:</b> Full-Time</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>IIQAF Group is seeking a professional and customer-focused <b>Customer Service Representative in Abu Dhabi</b> to support our hospital and healthcare operations. The ideal candidate will have experience in <b>patient support, healthcare customer service, front desk operations, and handling inquiries in a medical environment</b>.</p>
<p>This position is suitable for candidates searching for <b>Hospital Customer Service jobs in Abu Dhabi, Healthcare Customer Support roles, Medical Receptionist jobs, or Patient Service Representative positions</b>.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
<ul><li>Provide excellent <b>customer service to patients and visitors</b></li><li>
Handle inbound and outbound calls professionally</li><li>
Assist patients with appointments, registration, and inquiries</li><li>
Support hospital front desk operations</li><li>
Respond to emails and follow up on patient requests</li><li>
Coordinate with medical and administrative departments</li><li>
Resolve complaints and ensure patient satisfaction</li><li>
Maintain accurate records of interactions and service requests</li><li>
Ensure compliance with hospital policies and confidentiality standards</li></ul>
<h2 class="jobSectionHeader"><b>Requirements</b></h2>
<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration or related field</li><li>
Strong communication and interpersonal skills</li><li>
Experience in handling patient services or medical reception preferred</li><li>
Proficiency in Microsoft Office and basic computer systems</li><li>
Ability to work in a fast-paced healthcare setting</li><li>
Immediate joiners preferred</li></ul></div>

Re-Ly

<div>
 <p>
  <strong>
   Are you a problem-solver with a passion for helping others? Do you thrive in a fast-paced, digital environment where your empathy and efficiency can make a real difference?
  </strong>
 </p>
 <p>
  We are actively seeking a dedicated and articulate
  <strong>
   Customer Service Representative
  </strong>
  to join our growing remote support team. In this full-time, work-from-home role, you will be the first point of contact for our valued customers, serving as the voice of our brand. You won't just be answering phones; you will be building relationships, resolving complex inquiries, and ensuring that every interaction leaves a positive, lasting impression.
 </p>
 <p>
  This position is ideal for self-starters who are tech-savvy, organized, and eager to grow their career in a stable, supportive, and 100% remote environment. We value communication, integrity, and a customer-first mindset. If you are ready to take ownership of the customer experience and work with a team that values your contribution, we want to hear from you.
 </p>
 Key Responsibilities &amp; Daily Tasks
 <p>
  As a Remote Customer Service Representative, your primary mission is to deliver exceptional support across multiple channels. Your day-to-day duties will include, but are not limited to:
 </p>
 <strong>
  1. Omni-Channel Customer Support
 </strong>
 <ul>
  <li>
   <p>
    <strong>
     Inbound Call Handling:
    </strong>
    Professionally manage a high volume of inbound calls with a friendly, empathetic, and professional demeanor. Verify customer account details securely and adhere to all data privacy regulations.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Live Chat &amp; Email Management:
    </strong>
    Respond to customer inquiries via live chat and email with speed and accuracy. Utilize proper grammar, spelling, and professional tone to draft clear, concise responses.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Social Media Engagement:
    </strong>
    Occasionally assist in monitoring and responding to customer service inquiries via social media platforms (Twitter, Facebook) in coordination with the marketing team.
   </p>
  </li>
  <br/>
 </ul>
 <strong>
  2. Issue Resolution &amp; Troubleshooting
 </strong>
 <ul>
  <li>
   <p>
    <strong>
     Diagnostic Listening:
    </strong>
    Utilize active listening techniques to fully understand the root cause of the customer&rsquo;s issue. Ask probing questions to clarify details without making the customer feel interrogated.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Technical Troubleshooting:
    </strong>
    Assist customers with basic technical issues related to our products/services, including account login problems, website navigation, billing discrepancies, and order tracking.
   </p>
  </li>
  <li>
   <p>
    <strong>
     De-Escalation:
    </strong>
    Skillfully handle escalated interactions or frustrated customers. employing patience and emotional intelligence to turn negative situations into positive outcomes. Know when to escalate complex issues to Tier 2 support or management.
   </p>
  </li>
  <li>
   <p>
    <strong>
     First Contact Resolution (FCR):
    </strong>
    Strive to resolve issues during the initial interaction to respect the customer's time and improve operational efficiency.
   </p>
  </li>
  <br/>
 </ul>
 <strong>
  3. Account Administration &amp; Data Management
 </strong>
 <ul>
  <li>
   <p>
    <strong>
     CRM Navigation:
    </strong>
    Proficiently utilize our Customer Relationship Management (CRM) software (e.g., Salesforce, Zendesk, Zoho) to log every interaction. Ensure all notes are detailed, accurate, and timestamped for future reference.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Order Processing:
    </strong>
    Assist with placing new orders, processing returns, issuing refunds, and managing subscription modifications in accordance with company policy.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Knowledge Base Maintenance:
    </strong>
    Actively use and contribute to the internal knowledge base. Flag outdated articles and suggest new content based on trending customer questions.
   </p>
  </li>
  <br/>
 </ul>
 <strong>
  4. Collaboration &amp; Continuous Improvement
 </strong>
 <ul>
  <li>
   <p>
    <strong>
     Feedback Loop:
    </strong>
    Act as the "voice of the customer" by gathering and reporting feedback to the product and development teams. Identify recurring pain points or bugs and report them through the appropriate channels.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Team Meetings:
    </strong>
    Participate in weekly virtual team huddles, training sessions, and one-on-one coaching with team leads via Zoom or Microsoft Teams.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Metric Adherence:
    </strong>
    Meet and exceed individual and team Key Performance Indicators (KPIs), including Average Handle Time (AHT), Customer Satisfaction Score (CSAT), Quality Assurance (QA) scores, and Schedule Adherence.
   </p>
  </li>
  <br/>
 </ul>
 Qualifications &amp; Requirements
 <p>
  To succeed in this role, candidates must meet the following criteria:
 </p>
 <strong>
  Education &amp; Experience
 </strong>
 <ul>
  <li>
   <p>
    <strong>
     Education:
    </strong>
    High School Diploma or GED required; Associate&rsquo;s or Bachelor&rsquo;s degree preferred.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Experience:
    </strong>
    Minimum of
    <strong>
     2 years
    </strong>
    of experience in a customer service role (Call Center, Retail, or Hospitality).
   </p>
  </li>
  <li>
   <p>
    <strong>
     Remote Work:
    </strong>
    Prior experience working remotely or in a virtual call center environment is highly desirable.
   </p>
  </li>
  <br/>
 </ul>
 <strong>
  Skills &amp; Competencies
 </strong>
 <ul>
  <li>
   <p>
    <strong>
     Communication:
    </strong>
    Exceptional verbal and written communication skills. Ability to explain complex information in simple, easy-to-understand terms.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Empathy:
    </strong>
    A genuine desire to help people. You must be patient, compassionate, and able to remain calm under pressure.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Tech-Savviness:
    </strong>
    Comfortable learning new software quickly. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace. Experience with ticketing systems (Zendesk, Freshdesk) is a plus.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Multi-Tasking:
    </strong>
    Ability to type at least 45 WPM while talking and navigating multiple browser tabs simultaneously.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Reliability:
    </strong>
    Strong work ethic with a track record of excellent attendance and punctuality.
   </p>
  </li>
  <br/>
 </ul>
 Technical Requirements (Work From Home Setup)
 <p>
  Since this is a fully remote position, you must have a dedicated, quiet workspace free from distractions. You will need:
 </p>
 <ul>
  <li>
   <p>
    <strong>
     Internet:
    </strong>
    High-speed, hard-wired internet connection (Ethernet) with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. (Satellite or public Wi-Fi is not permitted).
   </p>
  </li>
  <li>
   <p>
    <strong>
     Computer:
    </strong>
    A personal desktop or laptop (Windows 10 or newer / macOS Catalina or newer) if equipment is not provided (Note: Verify if your company provides equipment here).
   </p>
  </li>
  <li>
   <p>
    <strong>
     Audio:
    </strong>
    A high-quality USB headset with a noise-canceling microphone.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Environment:
    </strong>
    A private, secure workspace where confidential customer information can be protected.
   </p>
  </li>
  <br/>
 </ul>
 Compensation &amp; Benefits
 <p>
  We believe in taking care of the people who take care of our customers&nbsp;
 </p>
 <ul>
  <li>
   <p>
    <strong>
     Health &amp; Wellness:
    </strong>
    Comprehensive Medical, Dental, and Vision insurance plans available after 30 days.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Financial Future:
    </strong>
    401(k) retirement savings plan with a generous company match.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Work-Life Balance:
    </strong>
    Paid Time Off (PTO), paid holidays, and flexible scheduling options.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Professional Development:
    </strong>
    Paid training, career advancement opportunities, and tuition reimbursement programs.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Perks:
    </strong>
    Monthly internet stipend, employee discounts, and virtual team-building events.
   </p>
  </li>
  <br/>
 </ul>
 Why Join Us?
 <p>
  We are not just a team; we are a community. We champion a culture of inclusivity, innovation, and respect. When you join us, you are joining a company that invests in your success. Whether you are looking to launch a career in support operations or are a seasoned pro looking for a stable remote home, we provide the tools and environment you need to thrive.
 </p>
 How to Apply
 <p>
  Ready to make an impact? Click
  <strong>
   "Apply Now"
  </strong>
  to submit your resume and a brief cover letter outlining why you are the perfect fit for our Remote Customer Service team.
 </p>
 <ul>
  <li>
   <p>
    Please note: All applicants will be required to complete a pre-employment skills assessment and background check
   </p>
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 </p>
</div>


Wio Bank

<div>
 <strong>
  About Wio
  <br/>
  <br/>
 </strong>
 Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
 <br/>
 <br/>
 Role Overview
 <br/>
 <br/>
 As a Customer Service Representative, you&rsquo;ll be the voice of Wio. You&rsquo;ll help our customers navigate their financial journeys, solve problems with empathy and precision, and deliver experiences.
 <br/>
 <br/>
 What You&rsquo;ll Responsible For
 <br/>
 <br/>
 <ul>
  <li>
   Engage with customers via chat, phone, and email to resolve inquiries and provide guidance.
  </li>
  <li>
   Be a Wio expert &mdash; understand our products, features, and ecosystem to offer tailored support.
  </li>
  <li>
   Champion customer experience by identifying opportunities to simplify and improve our services.
  </li>
  <li>
   Collaborate with teams across Wio to ensure customer feedback drives continuous improvement.
  </li>
  <li>
   Meet and exceed performance goals around response times, quality, and satisfaction.
  </li>
  <li>
   Stay curious &mdash; keep up with new features, policies, and fintech trends to always be one step ahead.
   <br/>
   <br/>
  </li>
 </ul>
 What Are We Looking For
 <br/>
 <br/>
 <ul>
  <li>
   1&ndash;3 years of experience in customer service, preferably in fintech, banking, or digital platforms.
  </li>
  <li>
   Strong communication skills &mdash; you&rsquo;re clear, friendly, and know how to make complex things simple.
  </li>
  <li>
   A problem-solving mindset and the ability to stay calm under pressure.
  </li>
  <li>
   Tech-savvy &mdash; comfortable using digital tools, CRM systems, and omnichannel communication platforms.
  </li>
  <li>
   Fluency in English (Arabic or other languages are a plus!).
  </li>
  <li>
   A genuine passion for helping people and a belief that banking can be smarter, faster, and more human.
   <br/>
   <br/>
  </li>
 </ul>
 Why Join Wio
 <br/>
 <br/>
 <ul>
  <li>
   A culture that celebrates creativity, curiosity, and growth.
  </li>
  <li>
   Work with a diverse, future-focused team shaping the next era of banking.
  </li>
  <li>
   Opportunities to learn, grow, and contribute to meaningful innovation.
  </li>
  <li>
   Exclusive access to Wio&rsquo;s evolving suite of products and perks.
  </li>
 </ul>
</div>


TechnipFMC

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><b>Location:
</b>Abu Dhabi, AE
</div></div></div></div><div><div><div><div><b>Employment type: </b>Employee
</div></div></div></div><div><div><div><div><b>Place of work: </b>Office
</div></div></div></div><div><div><div><div><b>Offshore/Onshore: </b>Onshore
</div></div></div></div><div></div><div><div><p>TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration &ndash; and we want you to be part of it. You&rsquo;ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your unique energy to our team of more than 21,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.</p>
</div></div><div><div><div><div><div><div><div><div>Job Purpose</div>
</div><div><ul><li>Plan and coordinate internal and external resources required to ensure the readies of the equipment and supervise the preparation of ADNOC equipment packages for mobilization to rig sites.</li>
<li>Tracking, segregation and maintain of all the Rig return Equipment &amp; tools</li>
</ul></div></div><div><div><div>Job Description</div>
</div><div><ul><li>On-time delivery for the equipment to the rig site</li>
<li>Ensure the equipment package are complete and accurate.</li>
<li>Ensure the Orders documentation packages are completed.</li>
<li>Coordinate with all the internal and external stockholder to ensure smooth execution of the Service order and transferring of the equipment in&amp; out.</li>
<li>Maintain clean and clear recorder of the Equipment and Tools movement, location and status.</li>
<li>Ensure all activities for the repair of returning equipment are completed in a timely manner.</li>
<li>Ensure accuracy and timely compilation of documentation packages.</li>
<li>Maintain a strong relation shipped with customer representative.</li>
</ul><ul><li>Responsible for the planning and coordination of all workshop resources required to prepare ADNOC equipment packages for delivery to rig sites.</li>
<li>Responsible of creation Service order and assigning the required scope of work.</li>
<li>Responsible for the planning and coordination of all workshop resources required to repair returning ADNOC equipment.</li>
<li>Responsible for the planning and coordinating internal and external logistic team to arrange the mobilization and De-mobilization of the equipment.</li>
<li>Communication with ADNOC rep to arrange the required Casing joint for casing hangers make assembly.</li>
<li>Responsible for the planning and coordinating of ADNOC resources for inspection and witnessing activities.</li>
<li>Be aware at all times of forecasted equipment packages mobilising to rig sites and returning equipment.</li>
<li>Following up with Service team SPM &amp; FST to obtain the equipment and service tool inventory at the rig site and arrange for the backload.</li>
<li>Responsible for managing and tracking of ADNOC Service and Running tools.</li>
<li>Generate monthly report for the service tools, availability, condition, location and require repair scope of work and costing.</li>
<li>Review the rig return Equipment &amp; Service tools report and prepare the repair scope of work and repair quotation</li>
</ul></div></div><div><div><div>You are meant for this job if:</div>
</div><div><div><i>
Must have:</i></div><br>
<div></div>
<div>
<ul><li><i>REQUIRED KNOWLEDGE/FORMAL EDUCATION:</i></li></ul>
</div><ul><li>Batchelor degree in engineering</li>
<li>3-5 years in oil field and rig operation with preference in wellhead equipment</li>
</ul><div><ul><li><i>REQUIRED EXPERIENCE:</i></li></ul>
</div><ul><li>3-5 years in oil field and rig operation with preference in wellhead equipment</li>
</ul><div><ul><li><i>REQUIRED CERTIFICATE(S):</i>
<ul><li>None</li>
</ul></li></ul><ul><li><i>REQUIRED INTERPERSONAL SKILLS:</i>
<ul><li>Strong commination skills</li>
<li>Strong Team player and time management</li>
</ul></li></ul><ul><li><i>REQUIRED TECHNICAL SKILLS AND/OR PROBLEM-SOLVING SKILLS:</i>
<ul><li>Robust knowledge in Wellhead equipment installation</li>
<li>Robust knowledge in Rigs operation and logistics</li>
</ul></li></ul><ul><li><i>REQUIRED MANAGERIAL SKILLS</i>
<ul><li>None</li>
</ul></li></ul></div></div></div><div><div><div>Skills</div>
</div><div><div>UWD-2 wellhead System</div><div>
Offshore Operations - Rig Decommissioning - ROV Services</div></div></div></div>
</div></div></div></div><div><div><p><b>Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes equal opportunities and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matter and we encourage you to add to our culture.</b></p>
<p><b>TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.</b></p><br>
<p></p>
</div></div><div><div><div><div><b>Date posted: </b>Feb 5, 2026
</div></div></div></div><div><div><div><div><b>Requisition number: </b>16226</div></div></div></div></div></div></div></div></div></div></div></div><p></p>

VMI coordinator

First Abu Dhabi Bank (FAB)

<div>
 Specific Job Accountability
 <br/>
 <br/>
 <ul>
  <li>
   Handle customer service issues, complaints/grievances with respect to product, service, billing of FAB and any other category
  </li>
  <li>
   Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  </li>
  <li>
   Ensure adherence of policies and procedures
  </li>
  <li>
   Maintains customer records by updating customer history through service requests/complaints and Notes.
  </li>
  <li>
   To achieve set targets in terms of service standards and customer satisfaction scores for all assigned Complaints and related activities.
  </li>
  <li>
   Contribute to the business by capturing feedback new prospects for all types of FAB products as part of Process Improvement recommendations
  </li>
  <li>
   Ensure the business meets its obligations on the prevention of money laundering under the Bank&rsquo;s Policies and Standards and under local laws and regulations.
  </li>
 </ul>
</div>


Senior Officer, Complaints Management (Emiratised Role - AlAin)

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VMI coordinator

Senior Officer, Complaints Management (Emiratised Role - AlAin)