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customer service representative b1 english

Etisalat Telecom

<div>
 
 
 e&amp; CX Solutions is hiring very good English up to Excellent English speakers to be a customer service advisor responsible for handling UAE customers through calls. (Etisalat UAE MSE account).
 
 
 
 
 
 Job requirements:
 
 
 .Grad of any major
 
 
 .Very good up to Excellent English speakers (B2/B1+)
 
 
 .Flexibility with rotational shifts
 
 
 
 
 
 Job Benefits:
 
 
 .Salary up to 19000 net
 
 
 Up to 700 AED commission
 
 
 .Cola increase from the joining date (20%)
 
 
 .career path (insource)
 
 
 .Social and medical insurance
 
 
 .Free VPN line
 
 
 .Salary annual increase
 
 
 .bonus program (3k eg)
 
 
 .chance for promoted after 6 months
 
 
 .Unlimited commission
 
 
 .Referral program (6k eg)
 
 
 .Opportunity To travel To UAE
 
 
 
 
 
 Location:Maadi, Degla Square (No transportation provided)
 
 
</div>

Customer service Representative.(B1+English)

Tamara

<div>
 
 
 About Us
 
 
 
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 
 
 
 We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara&rsquo;s services.
 
 This will be based in our offices in Cairo, Egypt.
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor (Non-voice)

Hexaware Technologies

<div>
 <ol>
 <li>
 Qualifications and Technical Competencies Required
 </li>
 </ol>
 
 
 Education
 
 
 <ul>
 <li>
 Undergraduate to post-graduate
 </li>
 <li>
 Desirable: Travel / Hospitality Industry
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 Fresher / Experience in a Domestic or International process
 </li>
 </ul>
 
 
 Inbound
 
 
 <ul>
 <li>
 Prefer having prior experience of taking calls
 </li>
 <li>
 Excellent call management skills
 </li>
 <li>
 Handle irate customers
 </li>
 </ul>
 
 
 Outbound
 
 
 <ul>
 <li>
 Should ensure that the daily targets assigned are completed on time
 </li>
 <li>
 Excellent real writing/verbal skills
 </li>
 <li>
 Ensure adherence to daily activities assigned
 </li>
 </ul>
 
 
 Technical Competencies: Job related
 
 
 <ul>
 <li>
 Prefer having typing Speed +25 wpm with 90% accuracy
 </li>
 <li>
 MS office knowledge mandatory
 </li>
 <li>
 Basic computer knowledge
 </li>
 </ul>
 
 
 Language
 
 
 <ul>
 <li>
 English B1 or B2 Level and Arabic
 </li>
 </ul>
 
 
 
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Strong communication skills to effectively manage interactions
 </li>
 <li>
 Proficient in verbal communication
 </li>
 <li>
 Ability to create exceptional customer experiences (Customer Satisfaction)
 </li>
 <li>
 Meet delivery expectations aligned with defined Key Result Areas (KRAs)
 </li>
 </ul>
 
 
 
 
 
 Personal Skills and Traits
 
 
 <ul>
 <li>
 Should be supportive and open to feedback
 </li>
 <li>
 Is able to communicate clearly, both written and in speech
 </li>
 <li>
 Has a pleasant attitude
 </li>
 <li>
 Team player
 </li>
 <li>
 Should be a quick learner
 </li>
 <li>
 Ability to manage work efficiently with minimum guidance
 </li>
 <li>
 Multi-tasking ability
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Handle Chat interactions, inbound video calls, emails &amp; outbound calls as required
 </li>
 <li>
 Comprehend customers' queries / complaints / comments
 </li>
 <li>
 Display empathy/ understanding of the issue/ concern towards the customer
 </li>
 <li>
 Provide quick and effective resolution to customers' queries
 </li>
 <li>
 Talks in a way the customer can understand
 </li>
 <li>
 Is able to handle pressure situations and complaints of irate customers
 </li>
 <li>
 Works accurately and with an eye for details
 </li>
 <li>
 Is able to use automated information systems to analyze the customer's situation
 </li>
 <li>
 Meeting targets of upselling
 </li>
 <li>
 Ensures adherence to on-time reporting to work
 </li>
 <li>
 Share process improvement ideas
 </li>
 </ul>
 
 
 
 
 
 Work Schedule and Environment
 
 
 <ul>
 <li>
 Working 5 days a week with Rotational shifts (Timing) and Rotational week off
 </li>
 </ul>
 
 
 Mandatory:
 
 
 <ul>
 <li>
 Excellent communication
 </li>
 <li>
 Adherence to company policies, rules and regulations
 </li>
 <li>
 To follow quality processes thoroughly using checklist standards
 </li>
 <li>
 Responsible for complying with all QMS and ISMS Policies and procedures
 </li>
 <li>
 Open for change in process as per requirement
 </li>
 </ul>
 
 
 
 
 
 Certifications:
 
 
 <ul>
 <li>
 Should clear internal &amp; external certifications
 </li>
 </ul>
 
 
</div>

Customer Service Representative

<div>
 
 
 We're looking for Senior Systems Engineer / IT Infrastructure Engineer
 
 
 
 
 Company:
 
 Teleperformance
 
 
 
 Location:
 
 On-site &ndash; TP Egypt (Kattameya)
 
 
 
 Shift:
 
 9-Hour Shift (Including breaks)
 
 
 
 Work Week:
 
 5 Days / Rotational On-Call Support
 
 
 
 Department:
 
 IT Infrastructure &amp; Operations
 
 
 
 Reports To:
 
 IT Portfolio Manager
 
 
 
 
 
 
 Role Overview
 
 
 
 As a
 
 Senior Systems Engineer
 
 , you will be the final tier of technical expertise. You are responsible for the design, implementation, and optimization of complex IT infrastructure. You will act as a last-level specialist, ensuring stable, secure, and standardized IT services across the enterprise.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Infrastructure Design &amp; Ops:
 
 Manage the lifecycle of specialized IT topics including Virtualization (VMware, Proxmox), Terminal Servers, Linux/Windows environments, and Backup/Recovery (Veeam).
 </li>
 <li>
 
 Security &amp; Monitoring:
 
 Oversee antivirus/endpoint protection, secure file transfer (SFT), and comprehensive monitoring solutions.
 </li>
 <li>
 
 Expert Support:
 
 Independently handle incidents, problems, and escalations up to last-level support.
 </li>
 <li>
 
 Project Coordination:
 
 Lead technical designs for IT projects and coordinate deliverables with external service providers and internal teams.
 </li>
 <li>
 
 Automation:
 
 Design and implement automation solutions (scripting) and maintain high-quality technical documentation.
 </li>
 <li>
 
 ITSM Roles:
 
 Act as Incident, Problem, or Change Manager while adhering to strict ISMS and confidentiality policies.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science or IT.
 </li>
 <li>
 
 Experience:
 
 Minimum
 
 5 years
 
 of hands-on systems engineering in enterprise environments.
 </li>
 <li>
 
 Technical Skills:
 
 Expert knowledge of VMware, Proxmox, and Veeam.
 </li>
 <li>
 
 Certifications:
 
 ITILv4 Foundation.
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency:
 
 
 <ul>
 <li>
 
 English:
 
 Minimum
 
 B1 Level
 
 (Fluent).
 </li>
 <li>
 
 Personal Attributes:
 
 Strong analytical skills, resilience, and a team-oriented mindset for an international environment.
 </li>
 </ul>
 
 
 
 
 
 How to Apply
 
 
 
 If you meet the technical and language requirements, please send your updated CV to:
 
 mahiiemuhammed@gmail.com
 
 
 
 
 Please use the subject line:
 
 
 
 Application: Senior Systems Engineer.
 
 
 
 
 
</div>

System Engineer

Foundever

<div>
 
 Job Title: Admin and Operations Officer
 
 
 
 
 Job Overview
 
 
 
 The Logistics Admin is responsible for coordinating travel arrangements and supporting logistics related to employees, client, and vendor travel. The role requires strong organizational and communication skills to ensure all travel activities and related arrangements are managed efficiently.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Arrange and manage travel bookings, including flights and other trip arrangements.
 </li>
 <li>
 Coordinate travel logistics to support employees during business trips.
 </li>
 <li>
 Handle both individual and group visa applications and related documentation.
 </li>
 <li>
 Provide general travel-related support and respond to travel inquiries when needed.
 </li>
 <li>
 Support the coordination of client and vendor visits, ensuring appropriate logistical arrangements are in place.
 </li>
 <li>
 Checking documents and applying file verification
 </li>
 <li>
 Coordinate with embassies and handle appointment issues
 </li>
 <li>
 Responding to inquiries
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Weekends (Saturday &amp; Sunday)
 </li>
 <li>
 9 hours (Including an hour as a break)
 </li>
 <li>
 The position may also require occasional on-call availability to support employees while traveling.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2 Years of experience.
 </li>
 <li>
 Holding roles with visa support is a plus.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Good English (B1&ndash;B2 minimum)
 </li>
 <li>
 Good knowledge of airlines and travel coordination processes.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 Job Summary
 
 
 
 
 Skills/Knowledge/Abilities
 
 
 
 
 Primary Job Responsibilities
 
 
 
 
 Education
 
 
 
 
 Experience Target
 
 
 
 
 Specialized Certifications
 
</div>

Admin and Operations Officer

Kasrawy Group Careers

<div>
 Job Title: Info Desk Representative
 
 
 Company: Kasrawy Group
 
 
 Location: Sheikh Zayed City, Egypt
 
 
 Contract Details: Full-time
 
 
 Position Overview:
 
 
 As an Info Desk Representative for Kasrawy Group, you will be the first point of contact for all customers and clients seeking information or assistance. You will be responsible for providing exceptional customer service and representing the company in a professional and friendly manner. This is a full-time position located in 6th of October City, Egypt.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Greet and welcome customers and clients in a courteous and professional manner
 </li>
 <li>
 Answer incoming calls and respond to customer inquiries and requests
 </li>
 <li>
 Provide accurate information about the company's products and services
 </li>
 <li>
 Direct customers to the appropriate departments or individuals for further assistance
 </li>
 <li>
 Handle customer complaints and resolve issues in a timely and effective manner
 </li>
 <li>
 Keep track of customer interactions and maintain customer records
 </li>
 <li>
 Assist with administrative tasks such as filing, data entry, and document preparation
 </li>
 <li>
 Collaborate with other team members to improve customer service and satisfaction
 </li>
 <li>
 Stay up-to-date with company policies, procedures, and products to provide accurate information to customers
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor Degree
 </li>
 <li>
 Previous customer service experience preferred
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 <li>
 Proficient in Microsoft Office and other computer applications
 </li>
 <li>
 Excellent in English
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment
 </li>
 <li>
 Willingness to learn and adapt to new situations
 </li>
 <li>
 Must be able to work a flexible schedule, including weekends and holidays if needed
 
 </li>
 </ul>
</div>

Info Desk Representative

Concentrix

<div>
 
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 
 
 Job Description:
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 
 
 
 Benefits :
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night &amp; Overnight Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
 
 
 
 
 Requirements :
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
</div>

Customer Service - Travel Vacancy

Explore 315+ Customer service representative b1 english in Cairo this April. Find roles across top companies and apply now to boost your career.