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sales development representative

customer service representative

Honeywell

<div>
 
 Job Description
 
 
 
 As a Customer Experience Professional here at Honeywell, you will be responsible for engaging with customers to recover cores and managing the billing process for late returns. This role is vital in maintaining customer satisfaction while ensuring that our business operations remain efficient and effective. Your attention to detail, strong communication skills, and ability to work under pressure will be key to your success in this role. You will report directly to our Customer Experience Supervisor, and you'll work out of our Bangalore location. In this role, you will impact the customer experience by providing exceptional service and support during critical situations.
 
 
 
 Responsibilities
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with customers, acting as the primary point of contact regarding core recovery.
 </li>
 <li>
 Proactively communicate with customers regarding the status of their cores and any outstanding returns via email and call
 </li>
 <li>
 Assist customers with inquiries related to core returns and billing issues, providing exceptional service at all times.
 </li>
 <li>
 Identify and escalate issues related to non-return or late returns of cores to appropriate internal stakeholders
 </li>
 <li>
 Send billing notifications to customers for late core returns in accordance with company policies.
 </li>
 <li>
 Ensure accurate and timely invoicing of late fees.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 YOU MUST HAVE
 
 
 
 <ul>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong communication and interpersonal skills, with the ability to build rapport with customers.
 </li>
 <li>
 Excellent organizational skills and attention to detail.
 </li>
 <li>
 Proficiency in customer service software and Microsoft Office Suite (Excel, Word, Outlook).
 </li>
 <li>
 Problem-solving skills and the ability to manage conflicting priorities effectively.
 </li>
 </ul>
 <li>
 Attributes:
 </li>
 <ul>
 <li>
 A customer-centric mindset with a passion for delivering high-quality service.
 </li>
 <li>
 Ability to work independently as well as collaboratively in a team environment.
 </li>
 <li>
 Positive attitude and resilience in handling challenging conversations with customers.
 
 </li>
 </ul>
 </ul>
 
 WE VALUE
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience in the aviation industry or knowledge of aircraft parts
 </li>
 <li>
 Familiarity with order management systems and CRM software
 </li>
 <li>
 Ability to multitask and handle multiple customer inquiries simultaneously
 </li>
 <li>
 Problem-solving skills and ability to think critically
 
 
 </li>
 </ul>
 
 COMPETENCIES AND SKILL SETS
 
 
 
 <ul>
 <li>
 Excellent communication
 </li>
 <li>
 Email writing skills
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Critical thinking
 </li>
 <li>
 Customer calling
 </li>
 <li>
 Relationship building
 </li>
 <li>
 Empathy
 </li>
 <li>
 Data insights
 </li>
 <li>
 Active listening
 </li>
 <li>
 Positive and Vibrant
 </li>
 <li>
 Passionate
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments &ndash; powered by our Honeywell Forge software &ndash; that help make the world smarter, safer and more sustainable.
</div>

Cust Exp Professional

Concentrix

<div>
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 In case you are selected for a Content Moderator role, please note that:
 
 
 <ul>
 <li>
 The nature of the job will include accessing explicit content that includes text, picture, video etc.
 </li>
 <li>
 It will involve content curation, moderation &amp; review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including &amp; not limited to Violence, Extremism, Pornography, &amp; Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual ,social thought process or behaviours.
 </li>
 <li>
 It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client&rsquo;s terms of service
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 Graduate / Undergraduate in any discipline (may vary basis the job requirement)
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Demonstrate strong probing and problem-solving skills
 </li>
 <li>
 Should be able to handle complex queries from customer and resolve the same independently
 
 
 </li>
 </ul>
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities.
</div>

Representative, Operations

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional manner.
 </li>
 <li>
 Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
 </li>
 <li>
 Assist customers with product or service-related questions, account inquiries.
 </li>
 <li>
 Utilize active listening skills to understand customer needs and ensure their satisfaction.
 </li>
 <li>
 Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
 </li>
 <li>
 Document customer interactions and update customer records with accurate information.
 </li>
 <li>
 Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
 </li>
 <li>
 Upsell and cross-sell products or services basis process requirement
 </li>
 <li>
 Perform all duties within team and personal targets.
 </li>
 <li>
 Must be comfortable with 24*7 work environment especially night shifts.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate
 
 
 
 Additional Information
 
 
 
 Night Shifts/Rotational Shifts
</div>

Associate/Sr. Associate

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities �Taking ownership of customer issues reported, solving their problems through by providing resolution. �Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. �Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams �Ensure SLA are achieved &amp; work proactively to maintain the same. Desired Skill sets �Demonstration of problem-solving skills �Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. �Maintain awareness of latest technologies in the domain
</div>

Engineer - Customer Service Operations

Dell Technologies

<div>
 
 Responsible for selling a defined set of products and services. Provides technical advice to the inside sales teams during the sales process and advises customers of product features, configurations, pricing, services and availability. Delivers technical solutions, products, and /or services that address customer needs (via telephone, chat, web, or e-mail); or work with subject matter expert to address highly complex solutions.
 
 
 ACCOUNTABILITIES
 
 
 &bull; Provides product or BU specific technical expertise
 
 
 &bull; May own account sets and/ or be called into accounts as opportunities are identified
 
 
 &bull; Acts as a pre-sales technical resource to support the sales organization to meet and/or exceed their objectives
 
 
 &bull; Identifies customer needs/ requirements, and recommends the appropriate products and solutions
 
 
 &bull; Remains up-to-date on new product, technology, and services offerings and external industry news
 
 
 &bull; Assists in the on-going technical education and development of the broader team
 
 
 &bull; Promotes and positions key strategic product and service offerings
 
 
 
 
 
 
 Associate Inside Sales Representative
 
 
 
 At Dell Technologies, we build the extraordinary. Our Associate Inside Sales Representatives are the specialists who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they&rsquo;re ready to deliver technical solutions to meet customers&rsquo; needs via phone, chat, web or email.
 
 
 Join us as an Associate Inside Sales Representative on our Sales team in Bangalore to do the best work of your career and make a profound social impact.
 
 
 
 What you&rsquo;ll achieve
 
 
 
 In the Next Generation Sales Academy (NGSA), you will engage in an intense program that will prepare you for long-term success within the Dell Technologies Sales organization. Over the course of two to three years, you will join our organization as an Associate Inside Sales Representative where you&rsquo;ll receive premier training from both a technology and sales perspective. Next, you will have the opportunity to be promoted to an Inside Sales Representative, where you will carry a quota and run all aspects of a sales cycle. From there, you can take your career to the next level in outside field sales, sales management, or a specialty selling role. We often see those who are successful in this program having 2-3 jobs in your first three years, all with more responsibility, larger business contribution, and an increase in financial earnings.
 
 
 
 
 
 
 
 
 
 You will:
 
 
 <ul>
 <li>
 Be immersed in the sales and technology industry by talking to and building relationships with customers as well as qualifying opportunities to drive company revenue
 </li>
 <li>
 Have consistent engagement and collaboration with the NGSA management team, inside sales teams, field sales teams, renewals teams, and development team
 </li>
 <li>
 Participate in whiteboard competitions, group messaging competitions, and meet metrics expectations
 </li>
 </ul>
 
 
 Take the first step towards your dream career
 
 
 
 
 Every Dell Technologies team member brings something unique to the table. Here&rsquo;s what we are looking for with this role:
 
 
 
 
 Essential Requirements
 
 
 <ul>
 <li>
 Have 2+ years of experience in sales or customer service
 </li>
 <li>
 Eager to pursue a dynamic sales career, with a focus on driving growth and innovation within data centres, generative AI, and digital infrastructure.
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Relationship building and interpersonal skills
 </li>
 <li>
 Proficient in both English and the local language, enabling effective communication across diverse customer and team interactions.
 </li>
 </ul>
 
 
 Desirable Requirements
 
 
 <ul>
 <li>
 Ability to influence others and convey a sense of urgency to drive issues to closure
 </li>
 <li>
 2-3 years of proven experience engaging with customers&mdash;preferably in a sale, customer service, or consultative environment&mdash;with strong communication and relationship-building skills.
 </li>
 </ul>
 
 
 Who we are
 
 
 
 We believe that each of us has the power to make an impact. That&rsquo;s why we put our team members at the center of everything we do. If you&rsquo;re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we&rsquo;re looking for you.
 
 
 Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
 
</div>

Product Specialist

<div>
 
 About Us
 
 
 
 At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
 
 
 
 About The Role
 
 
 
 To perform a variety of pre-settlement tasks and processes, such as perform pre-checks as specified, verify documents, prepare progress draw requests and other tasks in relation to the resolution of customer requests. Their position provides support to those who will be responsible for preparing the relevant paperwork, schedule settlement and provide the finance/product to the customer, then finalise the handover of ownership once any finance agreement is finalised. These transactions may include settlement of international transfers, mortgages and other lending.
 
 
 Banking is changing and we&rsquo;re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you&rsquo;ll be building your future, while helping to build ours.
 
 
 
 Role Type: Permanent
 
 
 Role Location: Bengaluru
 
 
 Work Hours: 8.5hrs &amp; Early morning Shift (3 AM Onwards)
 
 
 
 
 What will your day look like?
 
 
 
 As the Operations Contact Centre, you will:
 
 
 <ul>
 <li>
 Work completed within Banks set policies, procedures and standards and able to apply business knowledge in daily work
 </li>
 <li>
 Monitors progress on outstanding matters
 </li>
 <li>
 Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated.
 </li>
 <li>
 Recognise issues requiring escalation and act accordingly.
 
 
 
 </li>
 </ul>
 
 What will you bring?
 
 
 
 To grow and be successful in this role, you will ideally bring the following:
 
 
 <ul>
 <li>
 Candidate should have minimum 2 to 3 years of experience in mortgage process (Australian mortgage process knowledge is an added advantage).
 </li>
 <li>
 Strong problem-solving, critical thinking abilities, communication &amp; email etiquette skills, attention to detail, and Adaptability.
 </li>
 <li>
 Proficient in making calls and workshop with Sales group/banking managers and other key stakeholders.
 </li>
 <li>
 Assess risk factors associated with loan documentation and verification. Ensure compliance with regulatory standards and identify areas for process improvement
 </li>
 <li>
 Process Improvement: Identify inefficiencies in the mortgage process and recommend improvements to streamline operations, reduce costs, or improve customer satisfaction.
 </li>
 <li>
 Work closely with upstream/downstream teams and other departments, to align process improvements and compliance.
 
 
 
 </li>
 </ul>
 You&rsquo;re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we&rsquo;d love to hear from you.
 
 
 
 So why join us?
 
 
 
 ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
 
 
 We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
 
 
 We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
 
 
 To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 108350.
 
 
 
 Recruiter
 
 
 
 Jyoti Tripathi , Jyoti.Tripathi@anz.com
 
 
 
 Hiring Manager
 
 
 
 Ravi Srikanta Raje Urs
 
 
 
 Job Posting End Date
 
 
 
 , 11.59pm, IST
</div>

Contact Centre Service Consultant

SMC Ltd

<div>
 Planning and execution of processes, activities in Marketing, New product development, Sales &amp; Customer services functions.
 
 
 
 Key Accountabilities/Essential Functions
 
 
 
 <ul>
 <li>
 Assist in preparing market plans and strategies to promote company&rsquo;s products
 </li>
 <li>
 Prepare effective presentations on business development opportunities
 </li>
 <li>
 Inform superiors on identified business opportunities
 </li>
 <li>
 Develop good customer relationship by personal visits, phone call, follow ups, emails etc
 </li>
 <li>
 Maintain strong relationship with customers for future business growth
 </li>
 <li>
 Assist in preparing quotations
 </li>
 <li>
 Work with internal teams to achieve targeted business goals
 </li>
 <li>
 Assist in conducting trade shows &amp; other marketing campaigns
 </li>
 <li>
 Assist in preparing the invoicing &amp; dispatching activities
 </li>
 <li>
 Updation of Sales &amp; Marketing documentation to meet QMS requirements
 </li>
 <li>
 Effectively communicates relevant project information to superiors
 </li>
 <li>
 Regular updation of quote log sheets
 </li>
 <li>
 Updating of sales order in Tally
 
 
 </li>
 </ul>
 
 Other Position Duties
 
 
 
 <ul>
 <li>
 Participate in regular meetings with team and provide periodical reports
 </li>
 <li>
 On need basis, travel to other SMC plants for providing technical support
 </li>
 <li>
 Visit prospective suppliers based on specific project requirements
 
 
 </li>
 </ul>
 
 Technical/Functional Skill Sets
 
 
 
 <ul>
 <li>
 Basic knowledge of plastics engineering and/or medical devices
 </li>
 <li>
 Commercial acumen
 
 
 </li>
 </ul>
 
 Personal Qualities/Characteristics Required For The Position
 
 
 
 <ul>
 <li>
 Good written and communication skills
 </li>
 <li>
 Good presentation skills
 </li>
 <li>
 Good negotiation skills
 </li>
 <li>
 Strong work ethic
 </li>
 <li>
 Strong people management skills
 
 
 </li>
 </ul>
 The above statements are intended to describe the general nature and level of work being
 
 
 performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all
 
 
 
 Responsibilities And Activities Required For The Position.
 
 
 
 This job description will be reviewed periodically as duties and responsibilities change with
 
 
 business necessity. Essential and other job functions are subject to modification.
</div>

Sr. Engineer - Business Development

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