customer service representative

Concentrix

<div>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
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 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
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 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
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 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
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 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
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 Maintain basic knowledge of client products and/or services
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 Prepare complete and accurate work including appropriately notating accounts as required
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 Participate in activities designed to improve customer satisfaction and business performance
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 Offer additional products and/or services
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 Track, document and retrieve information in call tracking database
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 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 In case you are selected for a Content Moderator role, please note that:
 
 
 <ul>
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 The nature of the job will include accessing explicit content that includes text, picture, video etc.
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 It will involve content creation; moderation &amp; review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including &amp; not limited to Violence, Extremism, Pornography, &amp; Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
 </li>
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 It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client&rsquo;s terms of service
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 Graduate / Undergraduate in any discipline (may vary basis the job requirement)
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 0 to 3 years of relevant experience
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 Courteous with strong customer service orientation
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 Strong computer navigation skills and PC Knowledge
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 Ability to effectively communicate, both written and verbally
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 Dependable with strong attention to detail
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 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
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 Tolerance for repetitive work in a fast-paced, high production work environment
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 Ability to work as a team member, as well as independently
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 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
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 Ability to rotate shifts, as needed
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 Based on location and/or program, additional experience/skills may be required
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 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 <ul>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy
 </li>
 <li>
 Clarify customer requirements; probe for and confirm understanding of requirements or problem
 </li>
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 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Ability to learn including strong problem-solving skills
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 Demonstrate strong probing and problem-solving skills
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 Should be able to handle complex queries
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 Should be able to resolve customer queries independently
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 NOTICE: Recruitment Fraud Alert
 
 
 
 Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.
 
 
 
 
 Learn more:
 
 
 https://www.concentrix.com/scam-warning/
 
</div>

Customer Service Representative

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
 <ul>
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 Handle inbound and outbound customer calls in a professional manner.
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 Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
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 Assist customers with product or service-related questions, account inquiries.
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 Utilize active listening skills to understand customer needs and ensure their satisfaction.
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 Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
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 Document customer interactions and update customer records with accurate information.
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 Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
 </li>
 <li>
 Upsell and cross-sell products or services basis process requirement
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 Perform all duties within team and personal targets.
 </li>
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 Must be comfortable with 24*7 work environment especially night shifts.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate
 
 
 
 Additional Information
 
 
 
 Night Shifts/Rotational Shifts
</div>

Associate/Sr. Associate

Laundryheap

<div>
 Laundryheap is an award-winning, industry-leading startup that's transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry.
 
 
 Headquartered in the UK, our service is live in 14 international markets and rapidly expanding across Europe, Asia, and North America.
 
 
 We're now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we're looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations.
 
 
 
 Make a real impact 🚀
 
 
 
 At Laundryheap, every conversation matters. As part of our Escalations team, you'll be the voice that turns challenging situations into positive customer experiences. You'll play a key role in solving complex issues, supporting customers through claims or refunds, and helping us build trust and loyalty in one of the fastest-growing on-demand services.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Investigate, manage, and resolve escalated or complex customer queries (claims, refunds, etc.), getting to the root cause to reduce future issues
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 Think creatively to propose fair, customer-focused solutions while following processes and policies
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 Share insights and highlight customer trends to improve journeys and processes across teams
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 Build productive relationships with colleagues across Operations and the wider business
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 Deliver fair, timely outcomes for customers while maintaining brand reputation
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 Meet and exceed KPIs that drive business results and improve customer experience
 
 
 </li>
 </ul>
 
 What we're looking for
 
 
 
 <ul>
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 Excellent English communication (spoken &amp; written)
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 Customer service/operations background, ideally in e-commerce, consumer services, or fast-paced industries
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 Confident communicator who can handle difficult conversations and write clear, professional responses
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 Strong attention to detail with a focus on quality and speed
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 Problem-solver who shows initiative, proactivity, and forward-thinking
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 Tech-savvy and quick to adapt to new tools and processes
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 Comfortable working in a dynamic, fast-paced environment
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 Able to prioritise tasks and manage customer expectations effectively
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 French language skills would be a plus but not mandatory.
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 Willingness to commute to our Bangalore office
 
 
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 </ul>
 
 Why join us?
 
 
 
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 Be part of a fast-growing global company with opportunities to learn and grow
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 Work in a collaborative environment where your ideas are heard and valued
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 Gain exposure to international markets and complex customer operations
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 Contribute directly to shaping how we support and delight customers worldwide
 
 
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 </ul>
 
 Work Schedule
 
 
 
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 9-hour shift (8 working hours)
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 Rotational shifts, including night shifts, weekends included
 
 
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 </ul>
 👉 Immediate joiners are highly preferred
 
 
 (Designation may vary depending on our organisational structure)
 
 
 We're looking for ambitious, proactive people with a can-do attitude who aren't afraid to make confident decisions. If that sounds like you, don't miss this opportunity: apply now and become part of the international Laundryheap team!
</div>

Customer Support Associate - Escalation Specialist

<div>
 
 Job Description
 
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 As a Sales Advisor at H&amp;M, you&rsquo;ll play a key role in creating an outstanding customer experience. You&rsquo;ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you&rsquo;ll contribute to both your own success and the success of the company.
 
 
 
 
 You will:
 
 
 
 
 &rarr; Share your fashion and product knowledge to help customers make informed choices.
 
 
 
 
 &rarr; Collaborate with your team to deliver exceptional service at every step of the customer journey.
 
 
 
 
 &rarr; Ensure the sales floor and back of house are well-stocked, organized, and inviting.
 
 
 
 
 &rarr; Support with opening and closing of the store.
 
 
 
 
 &rarr; Represent yourself and the brand positively during all customer interactions.
 
 
 
 
 
 
 
 
 
 WHO YOU&rsquo;LL WORK WITH
 
 
 
 
 
 Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role&mdash;from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores&mdash;contributes to creating an inspiring and welcoming environment. You&rsquo;ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
 
 
 
 
 
 WHO YOU ARE
 
 
 
 
 
 We are looking for people with&hellip;
 
 
 
 
 &rarr; Experience in customer service within fashion, retail, or similar fields.
 
 
 
 
 And people who are&hellip;
 
 
 
 
 &rarr; Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
 
 
 
 
 &rarr; Thriving in collaborative and dynamic environments.
 
 
 
 
 &rarr; Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
 
 
 
 
 &rarr; Flexible and action oriented.
 
 
 
 
 
 
 
 
 
 WHO WE ARE
 
 
 
 
 
 H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
 
 
 
 
 We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
 
 
 
 
 WHY YOU&rsquo;LL LOVE WORKING HERE At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
 
 
 
 
 &middot; We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
 
 
 
 
 &middot; We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
 
 
 
 
 &middot; We are an inclusive company where you&rsquo;re encouraged to be yourself at work
 
 
 
 
 &middot; You will have access to a large global talent community, where career growth and aspirations have no limits.
 
 
 
 
 &middot; We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
 
 
 
 
 &middot; You&rsquo;ll be able to express your personal style with our employee discount at H&amp;M group.
 
 
 
 
 &middot; We offer 5 days of working in a week to have great work life balance.
 
 
 
 
 
 
 
 
 
 JOIN US
 
 
 
 
 
 Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
 
 
 
 
 Take the next step in your career together with us. The journey starts here.
 
 
 
 
 * Store roles assessment:
 
 
 
 
 To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&amp;M Group.
 
 
 
 
 After completing the assessment, you&rsquo;ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact on your application.
 
 
 
 
 For more information on how we process your personal data, please see our Privacy Notice.
 
 
 
 
 ** We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 This is a full-time position for our store in Mumbai. The position reports to the Department Manager.
 
 
 
</div>

Sales Advisor

slice

<div>
 
 
 About the team
 
 
 
 
 
 
 
 Be Part of Something Extraordinary.
 
 
 
 Our Customer Experience team is a dynamic group of professionals who thrive on empathy, precision, and care. We&rsquo;re not just any team&mdash;we&rsquo;re the heart of our company, ensuring that every customer feels valued and appreciated. Our mantra? &ldquo;We make the customer feel like they&rsquo;re the king.&rdquo; It&rsquo;s simple, but it&rsquo;s what sets us apart. If you want to be part of a team where your dedication creates lasting impressions, this is where you belong.
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 
 Are you passionate about creating exceptional customer experiences? Do you thrive on solving problems and guiding others? If so, we want you on our team!
 
 
 
 As a Customer Experience Executive, you&rsquo;ll be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings. If you&rsquo;re driven by customer satisfaction and enjoy helping others succeed, this role is for you!
 
 
 
 
 
 
 What You will do
 
 
 
 
 
 
 ●
 
 Deliver Top-Notch Support:
 
 Ensure every customer query is met with a quality response,
 
 
 following our SOPs to keep interactions smooth and efficient.
 
 
 ●
 
 Be a Customer Advocate:
 
 Tune in to what our customers really need and guide them through
 
 
 using specific features that make a difference.
 
 
 ●
 
 Dive into Problem-Solving:
 
 Love a challenge? Analyze and report product issues by exploring
 
 
 different scenarios or stepping into the customer&rsquo;s shoes.
 
 
 ●
 
 Keep Our Knowledge Base Sharp:
 
 Regularly update our internal systems with insights from technical issues and valuable customer conversations.
 
 
 ●
 
 Collaborate and Innovate:
 
 Got a great idea from a customer? Share feature requests and clever workarounds with the team to keep our product evolving.
 
 
 ●
 
 Stay Ahead of the Curve:
 
 Excite our customers by informing them about the latest features and functionalities as soon as they&rsquo;re available.
 
 
 ●
 
 Ensure Resolution:
 
 Don&rsquo;t just solve problems&mdash;follow up with customers to make sure
 
 
 everything&rsquo;s running smoothly on their end.
 
 
 ●
 
 Amplify the Customer Voice:
 
 Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement.
 
 
 
 
 
 
 What you will need
 
 
 
 
 
 
 ●
 
 Bring Your Experience:
 
 Have at least 2 years in a Customer Support role? Great! If you're a fresher with outstanding communication skills, we&rsquo;d love to hear from you too.
 
 
 ●
 
 Versatile Support:
 
 Ready to tackle it all? You'll be handling calls, chats, and emails, so flexibility is key.
 
 
 ●
 
 Customer-Centric Approach:
 
 We&rsquo;re all about our customers&mdash;you should be too.
 
 
 ●
 
 Tech-Savvy:
 
 Familiar with help desk software and remote support tools? Even better if you know your way around CRM systems.
 
 
 ●
 
 Communication Pro:
 
 Strong communication and problem-solving skills are a must. We need someone who&rsquo;s fluent in both English and Hindi.
 
 
 ●
 
 Juggle Like a Pro:
 
 You&rsquo;ll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.
 
 
 
 
 
 
 Life at slice
 
 
 
 Life so good, you&rsquo;d think we&rsquo;re kidding:
 
 
 
 
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 Competitive salaries. Period.
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 An extensive medical insurance that looks out for our employees &amp; their dependents. We&rsquo;ll love you and take care of you, our promise.
 </li>
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 Flexible working hours. Just don&rsquo;t call us at 3AM, we like our sleep schedule.
 </li>
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 Tailored vacation &amp; leave policies so that you enjoy every important moment in your life.
 </li>
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 A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
 </li>
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 Learning and upskilling opportunities. Seriously, not kidding.
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 Good food, games, and a cool office to make you feel like home. An environment so good, you&rsquo;ll forget the term &ldquo;colleagues can&rsquo;t be your friends&rdquo;.
 </li>
 </ul>
 
 
 
 
 We believe in equality. Period.
 
 
 
 
 
 At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status,veteran status, medical condition, disability, or any other class of characteristic protected by the applicable law. We consider all qualified jobseekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Come join our crew!
 
 
 
 
 
 
 About Us
 
 
 
 slice
 
 
 A new bank for a new India
 
 
 
 
 
 slice&rsquo;s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We&rsquo;ve all felt how slow, confusing, and complicated banking can be. So, we&rsquo;re reimagining it. We&rsquo;re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.
 
 
 
 
 
 Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you&rsquo;ll get to build things you&rsquo;d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.
 
 
 
 
 
 We&rsquo;re backed by some of the world&rsquo;s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.
 
</div>

Customer Experience Executive

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 As an Outbound Sales Representative, you will be responsible for generating new business opportunities and revenue by identifying and prospecting potential customers from the list of accounts ( TAM). You will play a critical role in our sales pipeline by leveraging cold-calling, emails, social outreach, and other strategies to engage with key decision-makers at target companies. Post qualification you will be responsible for driving the sales end to end starting from discovery, driving demo through presales to closing the deal. Your efforts will contribute to the growth of our customer base and drive revenue through high-quality leads and appointments.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Pipeline Generation &amp; Territory Ownership
 
 
 
 
 <ul>
 <li>
 Own and grow an assigned territory across ANZ and select ASEAN markets; develop and execute a strategic plan to achieve and exceed quota.
 </li>
 <li>
 Drive 100% outbound-led growth through cold calling, personalized outreach, partner collaboration, and events.
 </li>
 <li>
 Leverage account intelligence tools (LinkedIn Sales Navigator, ZoomInfo, etc.) to identify and engage key decision-makers.
 </li>
 <li>
 Run the entire sales cycle - from discovery and solution demos (alongside solution engineers) to proposal, negotiation, and close.
 </li>
 <li>
 Collaborate closely with Presales, Marketing, and Customer Success teams to deliver seamless customer experiences.
 </li>
 <li>
 Partner with a dedicated BDR to plan, prospect, and grow your patch strategically.
 </li>
 <li>
 Work closely with channel partners, distributors, and resellers to co-create pipeline and expand reach across ANZ and ASEAN.
 </li>
 <li>
 Maintain accurate CRM hygiene in Salesforce - tracking outreach, pipeline progression, and deal insights.
 </li>
 <li>
 Consistently meet and exceed monthly and quarterly sales and pipeline targets.
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 </li>
 <li>
 3-8 years of SaaS sales experience, with at least 2 years selling into the ANZ and/or ASEAN market.
 </li>
 <li>
 Proven success in outbound-led, full-cycle sales environments.
 </li>
 <li>
 Strong command of cold calling, discovery, and consultative selling techniques. Must be familiar with BANT and MEDDPICC frameworks.
 </li>
 <li>
 Familiarity with sales tools such as Sales Navigator, ZoomInfo, Lusha, and CRM systems (preferably Salesforce).
 </li>
 <li>
 Excellent communication and presentation skills, with the ability to engage C-level stakeholders.
 </li>
 <li>
 Self-starter with strong time management, resilience, and ownership mindset.
 </li>
 <li>
 Comfortable working in-office and aligned to ANZ hours (4:00 AM &ndash; 1:00 PM IST).
 </li>
 <li>
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 What&rsquo;s in it for You
 
 
 
 
 <ul>
 <li>
 Run your territory end-to-end &mdash; complete ownership to plan, execute, and grow your book of business.
 </li>
 <li>
 Sell products customers love &mdash; Freshworks solutions offer fast time-to-value, high adoption, and proven ROI.
 </li>
 <li>
 Collaborative ecosystem &mdash; a dedicated BDR and partner network to accelerate pipeline growth.
 </li>
 <li>
 Market opportunity &mdash; ANZ and ASEAN are high-growth regions with strong brand momentum and whitespace to capture.
 </li>
 <li>
 Performance-driven rewards &mdash; competitive compensation and uncapped commissions.
 </li>
 <li>
 Transparent, empowering culture &mdash; where consistency, curiosity, and accountability are celebrated.
 </li>
 <li>
 Leadership visibility and career growth &mdash; your performance is recognized and your voice matters.
 </li>
 </ul>
 
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Senior Account Executive - Inside Sales - Outbound (ANZ)

Circles

<div>
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 
 Data Protection and Privacy Statement
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to
 
 Circles&rsquo; Candidate Data Protection and Privacy Policy.
 
 You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
</div>

Head of Product/Jetpac

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