contact center operations manager

customer escalations associate- complaints & grievances Jobs in Mangaluru

customer service rep

reservation associate

sales advisor

customer service representative

Renesas Electronics

<div>
 
 Company Description
 
 
 
 
 Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world leading MCUs, SoCs, Analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world&rsquo;s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.
 
 
 
 
 Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what&rsquo;s next in electronics and the world.
 
 
 
 
 Job Description
 
 
 
 Our Customer Service Team is looking for a talented and experienced individual in business, marketing, finance or similar field to join our team as a
 
 Distribution Customer Service Representatives (DCSR) Team
 
 in our [Bangalore India] office. The successful candidate will work directly with the Sales/Channel Partners and a multinational team of Customer Service Operators worldwide.
 
 
 
 Primary Responsibilities
 
 
 
 
 ROLE &amp;
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Supporting in an administrative/reporting function providing information and support internally and externally.
 </li>
 <li>
 Focus on support to enable sales to focus on design and customer facing activities. Coordinates with sales team members to ensure goals/ KPIs are met.
 </li>
 <li>
 Supporting escalation and coordination as a first level point of contact for regional customers and distributors. Communicates proactively for both internal escalations and short-term supply changes with the distributors.
 </li>
 <li>
 Coordinate with multiple internal Teams (Quote to Cash process, including preparing and managing quotations, order entry, pricing validation, and invoicing with regards to procurement, logistics, finance, and credit control to ensure seamless order fulfillment and payment collection).
 </li>
 <li>
 Understands changes in demand to support forecast / backlog alignment with regional distribution and Sales Team. Supports required backlog adjustments in alignment with Asset Management Team.
 </li>
 <li>
 Actively work on Quotes and Registrations against backlog coverage.
 </li>
 <li>
 Sample Support &ndash; ordering, tracking and follow up.
 </li>
 <li>
 Support on distribution related projects, demand/ supply transfer / stock rotations etc.
 </li>
 <li>
 Maintain in/out stock history and participate in Internal Audits related to the in/out stocks.
 </li>
 <li>
 Assist the sales team in processing customer orders and follow-ups to ensure timely delivery.
 </li>
 <li>
 Maintain accurate records of customer interactions, sales orders, quotes, and payment status.
 </li>
 <li>
 Respond to customer inquiries regarding product availability, pricing, quotations, delivery schedules, and billing.
 </li>
 <li>
 Prepare sales reports and documentation as required by the sales management team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Engineering, marketing, finance or similar field.
 </li>
 <li>
 4-7 years of hands-on experience in customer service, sales support, or similar role.
 </li>
 <li>
 Experience with Quote to Cash, Order Management, Sales Support, Sales Operations must have.
 </li>
 <li>
 Strong MS Excel skills along with other MS Office products.
 </li>
 <li>
 Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
 </li>
 <li>
 Ability to adapt to change, work across different ERP systems, reports &amp; procedures in a fast-paced environment with a good resilience to stress.
 </li>
 <li>
 Strong analytic and quantitative skills, ability to determine trends and propose solutions.
 </li>
 <li>
 Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders.
 </li>
 <li>
 Must be able to work independently and with strong problem-solving skills.
 </li>
 <li>
 Familiarity with SAP, Model N, Salesforce or Power BI is an added advantage.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Renesas is an embedded semiconductor solution provider driven by its Purpose &lsquo;
 
 To Make Our Lives Easier
 
 .&rsquo; As the industry&rsquo;s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog &amp; Connectivity, and Power.
 
 
 With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, &lsquo;
 
 To Make Our Lives Easier
 
 .&rsquo;
 
 
 
 At Renesas, You Can
 
 
 
 <ul>
 <li>
 Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
 </li>
 <li>
 Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people&rsquo;s lives easier, safe and secure.
 </li>
 <li>
 Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
 
 
 </li>
 </ul>
 Are you ready to own your success and make your mark?
 
 
 Join Renesas. Let&rsquo;s
 
 Shape the Future
 
 together.
 
 
 Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity &amp; Inclusion Statement.
 
 
 We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.
</div>

Customer Service Rep

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional manner.
 </li>
 <li>
 Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
 </li>
 <li>
 Assist customers with product or service-related questions, account inquiries.
 </li>
 <li>
 Utilize active listening skills to understand customer needs and ensure their satisfaction.
 </li>
 <li>
 Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
 </li>
 <li>
 Document customer interactions and update customer records with accurate information.
 </li>
 <li>
 Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
 </li>
 <li>
 Upsell and cross-sell products or services basis process requirement
 </li>
 <li>
 Perform all duties within team and personal targets.
 </li>
 <li>
 Must be comfortable with 24*7 work environment especially night shifts.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate
 
 
 
 Additional Information
 
 
 
 Night Shifts/Rotational Shifts
</div>

Associate/Sr. Associate

Allstate

<div>
 At Allstate, great things happen when our people work together to protect families and their belongings from life&rsquo;s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers&rsquo; evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
 
 
 
 Job Description
 
 
 
 This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Inputs and tracks into the appropriate databases.
 </li>
 <li>
 Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
 </li>
 <li>
 Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer&rsquo;s part and updates as warranted
 </li>
 <li>
 Working knowledge of insurance policies and related processes and procedures.
 </li>
 <li>
 Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
 </li>
 <li>
 Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller&rsquo;s situation.
 </li>
 <li>
 Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
 </li>
 <li>
 Resolve routine, complex, and unique questions/issues.
 
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 High School Diploma or GED (Preferred)
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0-2 years experience (Preferred)
 
 
 </li>
 </ul>
 Supervisory Responsibilities
 
 
 <ul>
 <li>
 This job does not have supervisory duties.
 
 
 </li>
 </ul>
 Education &amp; Experience (in lieu)
 
 
 <ul>
 <li>
 In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
 
 
 </li>
 </ul>
 
 Primary Skills
 
 
 
 Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management
 
 
 
 Shift Time
 
 
 
 Shift C (India)
 
 
 
 Recruiter Info
 
 
 
 Shital Holambe [C]
 
 
 shon4@allstate.com
 
 
 
 About Allstate
 
 
 
 
 Joining our team isn&rsquo;t just a job &mdash; it&rsquo;s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger &ndash; a winning team making a meaningful impact.
 
 
 
 The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization&rsquo;s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
 
 
 Learn more about Allstate India here.
</div>

Associate - Operations

Laundryheap

<div>
 Laundryheap is an award-winning, industry-leading startup that's transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry.
 
 
 Headquartered in the UK, our service is live in 14 international markets and rapidly expanding across Europe, Asia, and North America.
 
 
 We're now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we're looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations.
 
 
 
 Make a real impact 🚀
 
 
 
 At Laundryheap, every conversation matters. As part of our Escalations team, you'll be the voice that turns challenging situations into positive customer experiences. You'll play a key role in solving complex issues, supporting customers through claims or refunds, and helping us build trust and loyalty in one of the fastest-growing on-demand services.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Investigate, manage, and resolve escalated or complex customer queries (claims, refunds, etc.), getting to the root cause to reduce future issues
 </li>
 <li>
 Think creatively to propose fair, customer-focused solutions while following processes and policies
 </li>
 <li>
 Share insights and highlight customer trends to improve journeys and processes across teams
 </li>
 <li>
 Build productive relationships with colleagues across Operations and the wider business
 </li>
 <li>
 Deliver fair, timely outcomes for customers while maintaining brand reputation
 </li>
 <li>
 Meet and exceed KPIs that drive business results and improve customer experience
 
 
 </li>
 </ul>
 
 What we're looking for
 
 
 
 <ul>
 <li>
 Excellent English communication (spoken &amp; written)
 </li>
 <li>
 Customer service/operations background, ideally in e-commerce, consumer services, or fast-paced industries
 </li>
 <li>
 Confident communicator who can handle difficult conversations and write clear, professional responses
 </li>
 <li>
 Strong attention to detail with a focus on quality and speed
 </li>
 <li>
 Problem-solver who shows initiative, proactivity, and forward-thinking
 </li>
 <li>
 Tech-savvy and quick to adapt to new tools and processes
 </li>
 <li>
 Comfortable working in a dynamic, fast-paced environment
 </li>
 <li>
 Able to prioritise tasks and manage customer expectations effectively
 </li>
 <li>
 French language skills would be a plus but not mandatory.
 </li>
 <li>
 Willingness to commute to our Bangalore office
 
 
 </li>
 </ul>
 
 Why join us?
 
 
 
 <ul>
 <li>
 Be part of a fast-growing global company with opportunities to learn and grow
 </li>
 <li>
 Work in a collaborative environment where your ideas are heard and valued
 </li>
 <li>
 Gain exposure to international markets and complex customer operations
 </li>
 <li>
 Contribute directly to shaping how we support and delight customers worldwide
 
 
 </li>
 </ul>
 
 Work Schedule
 
 
 
 <ul>
 <li>
 9-hour shift (8 working hours)
 </li>
 <li>
 Rotational shifts, including night shifts, weekends included
 
 
 </li>
 </ul>
 👉 Immediate joiners are highly preferred
 
 
 (Designation may vary depending on our organisational structure)
 
 
 We're looking for ambitious, proactive people with a can-do attitude who aren't afraid to make confident decisions. If that sounds like you, don't miss this opportunity: apply now and become part of the international Laundryheap team!
</div>

Customer Escalations Associate- Complaints & Grievances

<div>
 
 Job Description
 
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 As a Sales Advisor at H&amp;M, you&rsquo;ll play a key role in creating an outstanding customer experience. You&rsquo;ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you&rsquo;ll contribute to both your own success and the success of the company.
 
 
 
 
 You will:
 
 
 
 
 &rarr; Share your fashion and product knowledge to help customers make informed choices.
 
 
 
 
 &rarr; Collaborate with your team to deliver exceptional service at every step of the customer journey.
 
 
 
 
 &rarr; Ensure the sales floor and back of house are well-stocked, organized, and inviting.
 
 
 
 
 &rarr; Support with opening and closing of the store.
 
 
 
 
 &rarr; Represent yourself and the brand positively during all customer interactions.
 
 
 
 
 
 
 
 
 
 WHO YOU&rsquo;LL WORK WITH
 
 
 
 
 
 Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role&mdash;from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores&mdash;contributes to creating an inspiring and welcoming environment. You&rsquo;ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
 
 
 
 
 
 WHO YOU ARE
 
 
 
 
 
 We are looking for people with&hellip;
 
 
 
 
 &rarr; Experience in customer service within fashion, retail, or similar fields.
 
 
 
 
 And people who are&hellip;
 
 
 
 
 &rarr; Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
 
 
 
 
 &rarr; Thriving in collaborative and dynamic environments.
 
 
 
 
 &rarr; Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
 
 
 
 
 &rarr; Flexible and action oriented.
 
 
 
 
 
 
 
 
 
 WHO WE ARE
 
 
 
 
 
 H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
 
 
 
 
 We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
 
 
 
 
 WHY YOU&rsquo;LL LOVE WORKING HERE At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
 
 
 
 
 &middot; We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
 
 
 
 
 &middot; We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
 
 
 
 
 &middot; We are an inclusive company where you&rsquo;re encouraged to be yourself at work
 
 
 
 
 &middot; You will have access to a large global talent community, where career growth and aspirations have no limits.
 
 
 
 
 &middot; We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
 
 
 
 
 &middot; You&rsquo;ll be able to express your personal style with our employee discount at H&amp;M group.
 
 
 
 
 &middot; We offer 5 days of working in a week to have great work life balance.
 
 
 
 
 
 
 
 
 
 JOIN US
 
 
 
 
 
 Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
 
 
 
 
 Take the next step in your career together with us. The journey starts here.
 
 
 
 
 * Store roles assessment:
 
 
 
 
 To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&amp;M Group.
 
 
 
 
 After completing the assessment, you&rsquo;ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact on your application.
 
 
 
 
 For more information on how we process your personal data, please see our Privacy Notice.
 
 
 
 
 ** We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 This is a full-time position for our store in Mumbai. The position reports to the Department Manager.
 
 
 
</div>

Sales Advisor

MillerKnoll

<div>
 
 Why join us?
 
 
 
 Our purpose is design for the good of humankind. It&rsquo;s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
 
 
 
 Position
 
 : Senior Customer Care Analyst
 
 
 
 Experience
 
 : 4&ndash;6 years
 
 
 
 Educational Qualification
 
 : Diploma, Graduation, or Post-Graduation. Knowledge of Japanese language or JLPT certification (preferably N3 level) is an advantage.
 
 
 
 Job Location
 
 : Bangalore &ndash; Cunningham Road
 
 
 
 Work Timings
 
 : Early morning shift (6:30 AM &ndash; 3:30 PM) or afternoon shift (12:00 PM &ndash; 9:00 PM)
 
 
 
 Transportation
 
 : Available (non-chargeable)
 
 
 
 Working Days
 
 : Monday to Friday (Hybrid)
 
 
 
 Job Type
 
 : Permanent &amp; Full time
 
 
 
 Responsibilities:
 
 
 
 The primary purpose of this role is to support the Japan retail business and retail customers with warranty claims and return order management. The role will also support the Operations team by managing claims and preparing daily, weekly, and monthly reports. This position works closely with Japan-based teams and requires the ability to adapt to Japanese business culture and collaborate effectively toward organizational goals. Responsibilities include coordinating with Japan RCC to submit and track SIC claims and engaging directly with Store Teams and Wholesalers. Communication may involve Japanese-language content; however, Japanese language skills are an advantage but not mandatory. The candidate should be comfortable working with Japan/Tokyo stakeholders and effectively leveraging translation and language-assistance tools, with a willingness to learn and operate in a cross-cultural environment.
 
 
 
 Job Description: -
 
 
 
 <ul>
 <li>
 Provide support to Japan&rsquo;s Operations team to manage assigned customers/retailers to process the customer orders using the various platforms.
 </li>
 <li>
 Ability to adopt and use the order entry ERP system.
 </li>
 <li>
 Ability to communicate with customers in Japanese on emails.
 </li>
 <li>
 Process and manage the warranty claims.
 </li>
 <li>
 Ensure order flow takes places smooth by interacting proactively with internal/external teams.
 </li>
 <li>
 Respond to order /warranty related queries, within the specified time frame.
 </li>
 <li>
 Ability to read and understand PO before proceeding with the order.
 </li>
 <li>
 Adopt to changes and use effective ways of communication for fast solutions.
 </li>
 <li>
 Effective management of time &amp; work to meet the SLAs and to accomplish customer satisfaction.
 </li>
 <li>
 Knowledge of stock count and tabulating cycle count report on a weekly basis.
 </li>
 <li>
 Prepare and completes the various reports (daily, weekly, and monthly) within SLA.
 
 
 </li>
 </ul>
 
 Skills Required.
 
 
 
 <ul>
 <li>
 Computer skills &ndash; proficient in Microsoft Office applications, especially Excel and Outlook.
 </li>
 <li>
 Strong verbal communication skills with experience interacting with Japan/Tokyo-based clients or teams
 </li>
 <li>
 Excellent communication skills in English and Japanese.
 </li>
 <li>
 Knowledge of Order management Terminologies.
 </li>
 <li>
 Prior experience working in return/warranty claims will be an added advantage.
 
 
 </li>
 </ul>
 
 Who We Hire?
 
 
 
 Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We&rsquo;re committed to equal opportunity employment, including veterans and people with disabilities.
 
 
 MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
</div>

Senior Customer Care Analyst

Smith & Associates

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Identify and develop potential customers and vendors worldwide.
 </li>
 <li>
 Conduct diligent research online and approach prospective customers via phone and other communication methods.
 </li>
 <li>
 Handle daily communication and provide excellent service to new and existing customers.
 </li>
 <li>
 Provide sales and administrative support to existing customers.
 </li>
 <li>
 Research and develop an in-depth understanding of electronic components and market trends.
 </li>
 <li>
 Participate and assist in ad hoc projects.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree or above in any discipline.
 </li>
 <li>
 Results-oriented attitude to approach and tackle problems with actionable solutions.
 </li>
 <li>
 Self-motivated with a hunger for success.
 </li>
 <li>
 Ready and willing to embrace challenges and achieve bold goals.
 </li>
 <li>
 Possess a growth mindset and aspirations to learn and go far.
 </li>
 <li>
 Committed team player with a strong passion for widening their business network and exposure.
 </li>
 <li>
 Proficiency in English. Tamil, Additional language will be add on.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Rewarding careers with fast-track progression opportunities.
 </li>
 <li>
 Uncapped monthly commissions.
 </li>
 <li>
 Prime CBD office location in a newly renovated office space.
 </li>
 <li>
 Collaborative and dynamic team culture.
 </li>
 <li>
 Tuition Reimbursement Benefits for professional growth.
 </li>
 <li>
 Gym and wellness sponsorships.
 </li>
 <li>
 Year-round company activities and team outings.
 </li>
 <li>
 Opportunities to give back through community initiatives.
 
 
 </li>
 </ul>
 
 About Smith
 
 
 
 Founded in 1984, Smith sources, manages, and distributes the electronic components that go into everything from mobile phones and computers to appliances and automobiles. Smith is the leading independent distributor of electronic components and ranks eighth among all global distributors.
 
 
 We buy and sell components 24 hours per day, with global sales of USD $3.4 billion in 2025 and in excess of USD $16 billion over the last five years. We&rsquo;re always moving as we help manufacturers navigate market shifts, customize supply chain solutions, test components using cutting-edge technology, and more.
 
 
 As a privately held company, Smith employs more than 700 people worldwide, with offices spanning four continents. Our team members are spread out around the world while staying connected to each other, allowing us to provide the expertise of a multinational company while still giving the tailored support of a local business. We have regional headquarters in Houston, Amsterdam, and Hong Kong sales and purchasing offices in Austin, Bangalore, Berlin, Cluj-Napoca, Guadalajara, London, Munich, New York, Penang, S&atilde;o Paulo, Seoul, Shanghai, Shenzhen, and Tokyo, and distribution hubs in Houston, Amsterdam, Hong Kong, and Singapore.
 
 
 For more information, please visit our company website: https://www.smithweb.com/
 
 
 
 We are an Equal Opportunity/Affirmative Action Employer.
 
</div>

Senior Sales Representative / Sales Manager

Explore 229+ Customer service representative in Mangaluru this February. Find roles across top companies and apply now to boost your career.