customer escalations associate- complaints & grievances

4399795-manager

associate - operations

contact center operations manager Jobs in Mangaluru

contact center operations manager

customer communication strategist Jobs in Mangaluru

customer communication strategist

customer escalations associate- complaints & grievances Jobs in Mangaluru

customer escalations associate complaints grievances

Laundryheap

<div>
 Laundryheap is an award-winning, industry-leading startup that's transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry.
 
 
 Headquartered in the UK, our service is live in 14 international markets and rapidly expanding across Europe, Asia, and North America.
 
 
 We're now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we're looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations.
 
 
 
 Make a real impact 🚀
 
 
 
 At Laundryheap, every conversation matters. As part of our Escalations team, you'll be the voice that turns challenging situations into positive customer experiences. You'll play a key role in solving complex issues, supporting customers through claims or refunds, and helping us build trust and loyalty in one of the fastest-growing on-demand services.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Investigate, manage, and resolve escalated or complex customer queries (claims, refunds, etc.), getting to the root cause to reduce future issues
 </li>
 <li>
 Think creatively to propose fair, customer-focused solutions while following processes and policies
 </li>
 <li>
 Share insights and highlight customer trends to improve journeys and processes across teams
 </li>
 <li>
 Build productive relationships with colleagues across Operations and the wider business
 </li>
 <li>
 Deliver fair, timely outcomes for customers while maintaining brand reputation
 </li>
 <li>
 Meet and exceed KPIs that drive business results and improve customer experience
 
 
 </li>
 </ul>
 
 What we're looking for
 
 
 
 <ul>
 <li>
 Excellent English communication (spoken &amp; written)
 </li>
 <li>
 Customer service/operations background, ideally in e-commerce, consumer services, or fast-paced industries
 </li>
 <li>
 Confident communicator who can handle difficult conversations and write clear, professional responses
 </li>
 <li>
 Strong attention to detail with a focus on quality and speed
 </li>
 <li>
 Problem-solver who shows initiative, proactivity, and forward-thinking
 </li>
 <li>
 Tech-savvy and quick to adapt to new tools and processes
 </li>
 <li>
 Comfortable working in a dynamic, fast-paced environment
 </li>
 <li>
 Able to prioritise tasks and manage customer expectations effectively
 </li>
 <li>
 French language skills would be a plus but not mandatory.
 </li>
 <li>
 Willingness to commute to our Bangalore office
 
 
 </li>
 </ul>
 
 Why join us?
 
 
 
 <ul>
 <li>
 Be part of a fast-growing global company with opportunities to learn and grow
 </li>
 <li>
 Work in a collaborative environment where your ideas are heard and valued
 </li>
 <li>
 Gain exposure to international markets and complex customer operations
 </li>
 <li>
 Contribute directly to shaping how we support and delight customers worldwide
 
 
 </li>
 </ul>
 
 Work Schedule
 
 
 
 <ul>
 <li>
 9-hour shift (8 working hours)
 </li>
 <li>
 Rotational shifts, including night shifts, weekends included
 
 
 </li>
 </ul>
 👉 Immediate joiners are highly preferred
 
 
 (Designation may vary depending on our organisational structure)
 
 
 We're looking for ambitious, proactive people with a can-do attitude who aren't afraid to make confident decisions. If that sounds like you, don't miss this opportunity: apply now and become part of the international Laundryheap team!
</div>

Customer Escalations Associate- Complaints & Grievances

Amazon

<div>
 
 Description
 
 
 
 <ul>
 <li>
 Primary Scope- HR Assistant for the APEX org. consists of five key teams: i. Network Operation Center (NOC): the command and control center managing Relay Operations(ATS and Inbound), AMZL &amp; GSF Central Operations and Holiday Contingency Planning(HCP) &amp; Executive Escalations(ECR). ii. Business Intelligence-Tech iii. Transportation Execution: handles network configurations and implementations. iv. Product Management: encompasses four verticals - Supply Chain, Fulfillment Centers, Middle Mile, and Last Mile - working closely with operations and platform teams to drive product development v. Software Development
 </li>
 <li>
 Conduct FGDs with L2 and L3 population of the above mentioned orgs, collect voices, define themes and track its closure
 </li>
 <li>
 Anchor Employee experience initiatives like a) Listening Circle Completion b) LC Action Item Closure c) IDP Completion d) PWD hiring experience
 </li>
 <li>
 Create P0 for MTRs/MBRs
 </li>
 <li>
 Program manage Student program- Onboarding experience, NPS improvement
 </li>
 <li>
 Program manage R&amp;R/Engagement activities Completion of the supporting functions
 </li>
 <li>
 Program manage onboarding experience of associates, to improve associate experience and reduce early attrition
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 6+ months of human resources experience
 </li>
 <li>
 6+ months of Microsoft Office products and applications experience
 </li>
 <li>
 Experience in confidential environments
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of human resources experience
 </li>
 <li>
 1+ years of customer service experience
 </li>
 <li>
 1+ years of Microsoft Office products and applications experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka
 
 
 Job ID: A3181947
</div>

HR Associate Partner

Policybazaar for Business

<div>
 
 
 Job Description: Client Servicing
 
 
 
 
 Position: Senior Associate Service Consultant
 
 
 
 
 
 
 
 Roles &amp; Responsibility:
 
 
 
  Demonstrating a solid understanding of the products or services on the commercial lines
 
 
 domain.
 
 
  Good presentation skills and deep understanding of Employee Benefits &amp; Non-Employee Benefits Policies.
 
 
  Developing and sustaining solid relationships with key clients that bring in the most income for
 
 
 the company.
 
 
  Addressing and resolving key clients&rsquo; queries and complaints.
 
 
  Acting as the main point of contact between key clients and internal teams.
 
 
  Supervising the account teams assigned to each key client.
 
 
  Communicating and collaborating with the marketing, sales, and operations departments to
 
 
 ensure that key clients&rsquo; needs are met.
 
 
  Compiling reports on account progress, goals, and forecasts for account teams and
 
 
 stakeholders.
 
 
  Developing a thorough understanding of key clients &amp; needs and requirements and preparing
 
 
 customized solutions.
 
 
  Negotiating contracts with key clients and meeting established deadlines for the fulfilment of
 
 
 each client &amp; long-term goals.
 
 
  Building relationships with clients.
 
 
  Negotiating deals with clients.
 
 
  Analysing data and market trends.
 
 
  Networking &amp; Hunting to attract potential clients.
 
 
 
 
 
 
 ISMS Responsibilities:
 
 
 
  Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and
 
 
 serve users authorized by Function Heads;
 
 
  Provide technical consulting assistance to Function Heads so that information systems can be
 
 
 built and run to best meet business objective;
 
 
  Ensure the safeguarding of information in their possession;
 
 
  Accepts responsibilities for the operation and protection of information assets; and
 
 
  Perform the work as delegated by the by the Function Head.
 
 
 
 
 
 
 Skills Required:
 
 
 
  Proven experience in key account management.
 
 
  Candidate who is knowledgeable about the products and services for Corporate Business
 
 
  Candidate should be self-driven.
 
 
  Have the ability to thrive in a dynamic, fast-paced start-up environment.
 
 
  Have good presentation skills and be able to convince potential clients.
 
 
  The ability to build rapport with key clients.
 
 
  The ability to handle multiple client accounts.
 
 
  Strong negotiation and leadership skills.
 
 
  Exceptional customer service skills.
 
 
  Excellent communication skills.
 
 
  Proficient in all Microsoft Office applications as well as CRM software.
 
</div>

Senior Associate Service Consultant

MUFG

<div>
 
 
 About Us:
 
 
 
 MUFG Bank, Ltd. is Japan&rsquo;s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank&rsquo;s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world&rsquo;s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world&rsquo;s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG&rsquo;s shares trade on the Tokyo, Nagoya, and New York stock exchanges.
 
 
 
 
 
 
 MUFG Global Service Private Limited:
 
 
 
 Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC / AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG&rsquo;s global network across Americas, EMEA and Asia Pacific.
 
 
 
 
 
 
 Job Description:
 
 
 
 We are excited to announce an opening for Senior Analyst KYC - Quality Checker at MUFG. Please find below the details of the role and its responsibilities.
 
 
 
 
 
 
 Position: KYC Senior Analyst / Quality Checker
 
 
 
 
 Location: Bangalore, India
 
 
 
 
 Legal Entity: MGS &ndash; India
 
 
 
 
 
 
 
 Role Purpose:
 
 
 <ul>
 <li>
 The role of the Quality Checker Analyst is to ensure that high quality standards are maintained for all KYC profiles that are approved and submitted by the individual in line with the productivity targets for each jurisdiction and Performance Level Agreement.
 </li>
 <li>
 Conduct Quality Check for Customer Due Diligence for Financial Institution Customers.
 </li>
 </ul>
 
 
 
 
 
 Main Responsibilities:
 
 
 <ul>
 <li>
 Perform Quality Checks (4 Eye checks) on KYC reviews completed by KYC Analysts for accuracy and compliance to relevant regulations.
 </li>
 <li>
 Ensure timely completion of KYC reviews of customers within stipulated project deadline.
 </li>
 <li>
 Produce timely, high quality KYC profiles and address quality issues.
 </li>
 <li>
 Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner.
 </li>
 <li>
 Work with the operational team leaders to ensure timely completion of profiles and prioritize workload to meet KYC objectives.
 </li>
 <li>
 Proactively highlight audit and compliance issues to the management.
 </li>
 </ul>
 
 
 
 
 
 Skills required:
 
 
 <ul>
 <li>
 Adaptability to quickly learn new segments and business profiles to perform Customer Due Diligence / Enhanced Due Diligence
 </li>
 <li>
 Ability to research and analyze large amounts of data and assess higher risk attributes (geographical, product / service, entity / industry type, transactional, etc.)
 </li>
 <li>
 Excellent verbal and written communication skills, especially in writing risk assessment, good organizational and inter-personal skills..
 </li>
 <li>
 Ability to think from various angles and be proactive.
 </li>
 <li>
 Ability to work under time pressure with high degree of accuracy.
 </li>
 <li>
 Experience with AML / KYC tools such as SWIFT KYC Registry, Factiva, Bankers Almanac, RDC, Internet Research, Fenergo, etc.
 </li>
 <li>
 Knowledge of financial regulatory requirements and AML (Anti Money Laundering) risk implications.
 </li>
 <li>
 Self-driven personality with Positive &lsquo;can do&rsquo; attitude.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Total 3-6 years of Customer Due Diligence / Enhanced Due Diligence and Minimum 1 year of experience as a checker role.
 </li>
 <li>
 Minimum Qualification: Graduation in Commerce / Finance or equivalent would be essential.
 </li>
 <li>
 Flexibility to work in different shift timings.
 </li>
 <li>
 Good understanding of MS office and proven skills on banking platforms.
 </li>
 <li>
 Additional certification: ACAMS, ICA, IIBF KYC and other Financial Crime Certifications (Optional).
 </li>
 </ul>
 
 
 
 
 
 MUFG Way &ldquo;Committed to empowering a brighter future&rdquo;
 
 
 
 
 Equal Opportunity Employer:
 
 
 
 The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, color, national
 
 
 origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic
 
 
 information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.
 
</div>

Senior Analyst - India KYC Checker [T500-23338]

PwC Acceleration Center India

<div>
 
 
 Kindly apply if you have Wherescape Red/3D, Informatica or Snowflake experience.
 
 
 
 
 
 
 
 Role: Senior Associate
 
 
 
 
 Tower:
 
 Data Analytics &amp; Insights Managed Service
 
 
 
 Experience:
 
 6 &ndash; 10 years
 
 
 
 Key Skills:
 
 Data Engineering, Data Modeling (Data Vault 2.0)
 
 
 
 Educational Qualification:
 
 Bachelor&rsquo;s degree in computer science / IT or relevant field
 
 
 
 Work Location:
 
 Bangalore, India
 
 
 
 
 
 
 Job Description
 
 
 
 As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution using Data, Analytics &amp; Engineering capabilities. PwC Professional skills and responsibilities for this management level include but are not limited to:
 
 
 
 
 <ul>
 <li>
 Demonstrate critical thinking and the ability to bring order to complex, unstructured data problems.
 </li>
 <li>
 Review data engineering deliverables, data models, and transformation logic for quality and accuracy.
 </li>
 <li>
 Own status reporting, milestone tracking, and delivery governance for assigned workstreams.
 </li>
 <li>
 Adherence to SLAs with experience in incident, change, and problem management within managed services.
 </li>
 <li>
 Review own work and that of others for data quality, modeling standards, and architectural alignment.
 </li>
 <li>
 Demonstrate sound judgment in selecting appropriate tools and patterns and clearly articulate rationale.
 </li>
 <li>
 Seek and embrace opportunities providing exposure to diverse platforms, industries, and delivery models.
 </li>
 <li>
 Communicate in a clear, structured manner when influencing stakeholders and team members.
 </li>
 <li>
 Build and maintain strong client relationships by adapting communication and leadership style.
 </li>
 <li>
 Uphold the firm&rsquo;s code of ethics and business conduct.
 </li>
 <li>
 Demonstrate leadership by working directly with clients and leading data engineering engagements.
 </li>
 <li>
 Work collaboratively in a team environment with cross-functional and cross-competency teams.
 </li>
 <li>
 Actively contributes to COE initiatives, accelerators, standards, and best practices.
 </li>
 <li>
 Proactively manage risks, escalations, and dependencies across delivery.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Position Requirements
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 Primary Skills (Mandatory): Data Vault 2.0 (Hubs, Links, Satellites, Business Vault); dbt
 
 (core/cloud),
 
 WhereScape (RED/3D);
 
 
 Informatica
 
 (PowerCenter/IDMC); Cloud Data Warehouse, Advanced SQL, ELT and CDC, Orchestration (Bhoomi), Git and CI/CD for data
 
 
 
 
 
 
 Secondary Skills:
 
 Teradata, Python, SSIS, ServiceNow, Jira, Healthcare insurance domain knowledge (payer: claims, eligibility, provider, HIPAA)
 
 
 
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Minimum 6 years of experience in enterprise data engineering and managed data &amp; analytics programs.
 </li>
 <li>
 Lead the design, review, and governance of Data Vault 2.0 architectures, including: (Hubs, Links, Satellites), Business Vault constructs Downstream consumption and semantic layers
 </li>
 <li>
 Strong experience in WhereScape and Informatica for data ingestion, transformation, orchestration, and automation.
 </li>
 <li>
 Ability to translate business requirements into scalable data models and transformation designs, particularly in the health insurance domain (claims, members, providers, policies).
 </li>
 <li>
 Guide teams in implementing best practices for data modeling, historization, auditability, and scalability.
 </li>
 <li>
 Provide technical oversight for data pipeline performance, reliability, and data quality.
 </li>
 <li>
 Support and influence migration strategy from traditional ETL to dbt and cloud-native ELT architectures.
 </li>
 <li>
 Partner with DevOps and platform teams to enable CI/CD, version control, automated testing, and controlled deployments.
 </li>
 <li>
 Strong expertise in writing and reviewing complex SQL and transformation logic.
 </li>
 <li>
 Experience delivering Managed Data &amp; Analytics services, including SLA-driven support and enhancements.
 </li>
 <li>
 Lead requirement discussions with business and technology stakeholders; manage dependencies and delivery risks.
 </li>
 <li>
 Effectively communicate project status, risks, and outcomes throughout the delivery lifecycle.
 </li>
 <li>
 Strong analytical thinking, problem-solving ability, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Nice to Have
 
 
 
 
 
 <ul>
 <li>
 Experience with dbt implementation or migration programs.
 </li>
 <li>
 Cloud certifications (Azure / AWS / GCP / Snowflake).
 </li>
 <li>
 Exposure to data governance, metadata management, lineage, and data quality frameworks.
 </li>
 <li>
 Experience working in regulated environments (Health Insurance, Healthcare, HIPAA).
 </li>
 <li>
 DevOps or DataOps certifications or hands-on exposure.
 </li>
 </ul>
 
 
</div>

Data Engineer

Apsona

<div>
 
 Role Overview
 
 
 
 The Product Adoption Specialist is responsible for driving successful onboarding, enablement, and sustained adoption of Apsona products. This role partners closely with customers and internal teams to ensure users achieve measurable value through effective configuration, training, and ongoing usage of Apsona&rsquo;s capabilities across data management, reporting, automation, and document workflows.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Customer Enablement &amp; Adoption
 
 
 
 
 <ul>
 <li>
 Lead customer onboarding, kickoff calls, and structured enablement sessions across Apsona products.
 </li>
 <li>
 Guide customers through end-to-end workflows including data imports, deduplication, reporting (SSR/MSR), scheduler, grids, document generation, and automation.
 </li>
 <li>
 Assess customer maturity and tailor enablement plans from foundational setup to advanced use cases.
 </li>
 <li>
 Identify adoption blockers early and proactively recommend solutions and best practices.
 
 
 </li>
 </ul>
 
 Product Expertise &amp; Solution Design
 
 
 
 <ul>
 <li>
 Act as a subject matter expert on Apsona functionality, permissions, and Salesforce integration.
 </li>
 <li>
 Design customer-specific solutions that align product capabilities with business outcomes.
 </li>
 <li>
 Validate configurations in sandbox and guide safe promotion to production environments.
 </li>
 <li>
 Advise on license usage, role-based access, and governance models.
 
 
 </li>
 </ul>
 
 Execution &amp; Delivery Excellence
 
 
 
 <ul>
 <li>
 Deliver high-quality, customer-ready sessions, documentation, and recordings.
 </li>
 <li>
 Ensure enablement deliverables are accurate, repeatable, and aligned with customer goals.
 </li>
 <li>
 Track progress against enablement milestones and adoption success criteria.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with Implementation, Support, Product, and Sales teams to align on customer strategy.
 </li>
 <li>
 Share customer feedback, feature requests, and adoption insights with internal stakeholders.
 </li>
 <li>
 Support escalations by translating customer challenges into actionable product guidance.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong understanding of SaaS product adoption, customer enablement, or implementation roles.
 </li>
 <li>
 Hands-on experience with CRM platforms (Salesforce preferred).
 </li>
 <li>
 Ability to explain technical concepts in clear, business-friendly language.
 </li>
 <li>
 Experience delivering live training, workshops, or enablement sessions.
 </li>
 <li>
 Excellent planning, prioritization, and stakeholder communication skills.
 </li>
 <li>
 Customer-first mindset with strong problem-solving abilities.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2-4 years of experience in Product Adoption, Customer Success, Implementation, Enablement, or Solutions Consulting within a SaaS environment
 </li>
 <li>
 Background in implementation consulting, customer success, or technical enablement.
 </li>
 <li>
 Familiarity with data management, reporting, automation workflows, and the ability to understand and execute JavaScript expressions for advanced use cases.
 </li>
 <li>
 Comfort working with sandbox vs production environments and change governance.
 
 
 </li>
 </ul>
 Skills: adoption,product adoption,automation,enablement,reporting,customer,onboarding
</div>

Product Adoption Specialist

Curefit

<div>
 
 Description
 
 
 
 The
 
 Operations Executive &ndash; Supply Chain
 
 acts as the primary interface between the Warehouse, our delivery partners and customers. The candidate is expected to identify delivery concerns, warehouse concerns, and customer escalations and work on troubleshooting by opting for the best and most frugal methods possible.
 
 
 
 Years Of Exp
 
 
 
 1 to 3 years
 
 
 
 Skills Required
 
 
 
 supply chain, Process Management, warehouse, logistics operations, operations
 
 
 
 Role
 
 
 
 <ul>
 <li>
 Excellent communication and email skills are mandatory.
 </li>
 <li>
 Effectively communicate in a clear and professional manner at all times
 </li>
 <li>
 Provides/ expedites prompt and efficient service to customers/ delivery partners/ warehouses
 </li>
 <li>
 Effectively manage sensitive cases by reporting up the escalation matrix
 </li>
 <li>
 Demonstrate outstanding time-management skills
 </li>
 <li>
 Good deep diving and root cause analysis skills.
 </li>
 <li>
 Maintains or exceeds targeted performance metrics
 </li>
 <li>
 Actively seek solutions through logical reasoning and identify trends to suggest process improvements
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Graduation in any specialization from a recognized university.
 </li>
 <li>
 1-3 years of experience in a Supply Chain and logistics environment
 </li>
 <li>
 Excellent communication skills (written and verbal). Ability to communicate correctly and clearly with all customers.
 </li>
 <li>
 Good comprehension skills &ndash; the ability to clearly understand and state the issues customers present Ability to concentrate &ndash; follow customers' issues without distraction to resolution
 </li>
 <li>
 Work successfully in a team environment as well as independently
 </li>
 <li>
 Familiarity with Microsoft Excel and data analysis.
 </li>
 <li>
 Demonstrates a proficient knowledge of Google sheets
 </li>
 <li>
 Logistics background and experience in control tower.
 
 
 </li>
 </ul>
 
 Location
 
 
 
 Bengaluru
</div>

Operations Executive - Supply Chain

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