customer support representative Jobs in Seeb

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customer service representative

Saubhagyam Global Services LLC

<p><b>Customer Service Representative </b></p><p>Join a Growing International Customer Support Team in Muscat!</p><p>Are you a people-oriented professional who enjoys helping others and solving problems?<br/>Saubhagyam Global Services LLC is expanding its Customer Support team in Muscat, and we are looking for motivated <b>Customer Service Representatives</b> who are ready to build a stable, rewarding career in a fast-growing global services company.</p><p>We offer a supportive work environment, clear career growth opportunities, and competitive pay for dedicated individuals who want to grow in customer service, call center operations, and client support.</p><p>Job Responsibilities</p><ul><li>Handle incoming customer inquiries via phone, email, or chat</li><li>Provide accurate information about services, accounts, or general support requests</li><li>Resolve customer issues professionally and efficiently</li><li>Maintain customer records and update internal systems</li><li>Follow company guidelines and quality standards</li><li>Escalate complex cases when needed</li><li>Deliver excellent customer experience at all times</li></ul><p>Requirements</p><ul><li>High school diploma or equivalent (Bachelor&rsquo;s preferred but not required)</li><li>Good communication skills in English (additional languages are a plus)</li><li>Basic computer skills (email, typing, data entry)</li><li>Positive attitude and willingness to learn</li><li>Ability to work in shifts (if required)</li><li>Freshers are welcome to apply</li></ul><p>What We Offer</p><ul><li>Competitive monthly salary</li><li>Performance-based incentives</li><li>Paid training and onboarding</li><li>Friendly and supportive team environment</li><li>Career growth opportunities in customer service and operations</li><li>Stable, long-term employment</li></ul><p>About Saubhagyam Global Services LLC</p><p>Saubhagyam Global Services LLC is a professional business services company focused on delivering high-quality customer support, digital operations, and business process solutions. We work with international clients and are committed to providing reliable service, innovation, and excellent customer experiences.</p><p>Why Work With Us?</p><p>We believe in hiring motivated individuals and helping them grow. Whether you are starting your career or looking to build experience in customer support, we provide the training, structure, and opportunity for long-term success.</p><p>If you are ready to start a rewarding career in customer service, we would love to hear from you.</p><p>Pay: RO300.000 - RO650.000 per month</p><p>Work Location: In person</p>

Customer Service Representative

RMH UNITED SPC

<p><b>Telesales Representative (Full-Time) &ndash; Muscat (Omani Nationals Only)</b></p><p><b>Company:</b> RMH UNITED SPC<br/><b>Location:</b> Muscat, Oman<br/><b>Job Type:</b> Full-Time (On-site)</p><p><b>Job Overview</b></p><p>RMH UNITED SPC is seeking a motivated <b>Telesales Representative</b> to contact customers, promote our products/services, and convert leads into sales.</p><p><b>Key Responsibilities</b></p><ul><li>Contact potential and existing customers via phone</li><li>Present products/services and explain benefits clearly</li><li>Handle questions and objections professionally</li><li>Build and maintain strong customer relationships</li><li>Meet sales targets and KPIs</li><li>Close sales and process orders/payments</li><li>Keep accurate records and follow up on leads</li></ul><p><b>Requirements</b></p><ul><li><b>Omani nationals only</b></li><li>Strong communication and persuasion skills</li><li>Confident phone manner</li><li>Basic computer skills (CRM/data entry)</li><li>Target-driven; sales or customer service experience is a plus</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary + incentives</li><li>Supportive work environment</li><li>Career growth opportunities</li></ul><p>Pay: From RO300.000 per hour</p><p>Work Location: In person</p>

Telesales Representative (Full-Time) – Muscat (Omani Nationals Only)

CatDogMail Pet Supplies & E-Commerce Ltd.

<p><b>Job Summary</b></p><p>CatDogMail Pet Supplies &amp; E-Commerce Ltd. is seeking a friendly and customer-focused <b>Customer Support Representative</b> to join our team in Muscat. The successful candidate will assist customers with inquiries, orders, and product information, ensuring a positive and engaging customer experience. This role is ideal for individuals who enjoy working in e-commerce and have a passion for pets.</p><p><b>Responsibilities</b></p><ul><li>Respond to customer inquiries via email, chat, and phone</li><li>Provide accurate information about pet products, orders, and services</li><li>Handle customer complaints and resolve issues in a timely manner</li><li>Assist with order tracking, returns, and exchanges</li><li>Maintain records of customer interactions and transactions</li><li>Coordinate with warehouse and delivery teams for order fulfillment</li><li>Ensure high levels of customer satisfaction</li></ul><p><b>Requirements / Qualifications</b></p><ul><li>Previous experience in customer service or support roles preferred</li><li>Strong communication and interpersonal skills</li><li>Problem-solving abilities with a customer-first mindset</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills and familiarity with online platforms</li><li>Interest in pets and pet care is an advantage</li><li>Fluency in English (Arabic is an advantage)</li><li>Must be based in Oman or willing to relocate</li></ul><p><b>Compensation and Benefits</b></p><p><b>Salary:</b> OMR 350 &ndash; OMR 600 per month (depending on experience)</p><p><b>Benefits:</b></p><ul><li>Paid annual leave</li><li>End-of-service benefits as per Oman Labor Law</li><li>Training and development opportunities</li><li>Friendly and pet-focused work environment</li><li>Career growth opportunities in e-commerce</li></ul><p><b>Application Process</b></p><p>Interested candidates are invited to submit their updated CV along with a brief cover letter outlining their customer service experience and interest in pet-related products or services.</p><p>Only shortlisted candidates will be contacted.</p><p>Job Type: Full-time</p><p>Pay: RO350.000 - RO600.000 per month</p><p>Work Location: In person</p>

Customer Support Representative

Landmark Group

<div><div>The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects. سيكون صاحب الوظيفة مسؤولاً عن زيادة المبيعات من خلال خدمة عملاء استثنائية. سيكون صاحب الوظيفة مسؤولاً أيضًا عن الحفاظ على عمليات البيع بالتجزئة
</div><div>المطلوبة وخدمة العملاء والتجديد ومعايير الاسترداد في المتجر في جميع الجوانب</div></div>
<br><div><div>Shop Keeping and Store Standards:-
</div><div>Maximize and contribute to sales within the store through exceptional customer service and retail experience
</div><div>Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)
</div><div>Ensure all products are price tagged and bar-coded before display
</div><div>Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
</div><div>Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
</div><div>Ensure awareness and vigilance at all times of security in the store without any negligence
</div><div>Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
</div><div>Give accurate and current information about the product for all inquiries
</div><div>Increase the customer database by adding new customers to the mailing list
</div><div>Understand the returns policy and ensure effective implementation
</div><div>Help store merchandiser and/or store manager in product placement and arrangement
</div><div>Dress up Mannequins &amp; attend to other visuals
</div><div>Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy
</div><div>Operate as a cashier and be consistently accurate in money handling (in case applicable)
</div><div>Understand and utilize all reports required for the day-to-day functioning of each store
</div><div>Carry out linked selling i.e., understand the customer&rsquo;s need and close the deal.
</div><div>Store Merchandise / Merchandising:-
</div><div>Maintain a detailed knowledge of the merchandise/ products stocked in the store
</div><div>Ensure promotions and fast selling lines are featured in the store
</div><div>Provide information about the customers(likes, dislikes and opinions) to the dept in charge
</div><div>Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery &amp; maintenance in the store
</div><div>Customer Service
</div><div>Responsible for greeting and meeting all customers promptly and politely as they enter the store
</div><div>Provide customer satisfaction by delivering exceptional customer service
</div><div>Guide customers throughout the store or to the specific area the customer requests
</div><div>Develop a clear understanding of all departments, products, make, features and after sales service
</div><div>Ensure effective implementation of visual merchandising principles within the stores
</div><div>Effectively deal with customer queries and complaints
</div><div>Follow procedures for dealing with specific customer orders
</div><div>Ensure confidentiality with respect to Landmark retail/store sales information الحفاظ على المتجر و على معايير المتجر
</div><div>تحقيق الحد الأقصى والمساهمة في المبيعات داخل المتجر من خلال خدمة العملاء وتجربة البيع بالتجزئة الاستثنائية
</div><div>تأكد من أن كل المخزون قد تم وضعه وعرضه وفقًا لمعايير التخطيط القياسية (وضع المنتج, واللافتات ، والملبوسات المطوية بشكل أنيق، والترتيب من الأصغر إلى الأكبر ، و تكون العناصر
</div><div>مكوية بالبخار، وترتب حسب العلامة التجارية ، والحجم المناسب ، إلخ)
</div><div>تأكد من أن جميع المنتجات تحمل علامات الأسعار وتشفيرها قبل عرضها
</div><div>ضمان التناوب الصحيح للمخزون على الرفوف والمساعدة في عد دقيق للمخزون حسب متطلبات المتجر
</div><div>التأكد من تسجيل جميع عمليات إدارة المخزون (جرد المخزون، التحويل بين الفروع ، والارسال والتسليم) على النظام في الوقت المناسب ، وتصنيفها بدقة وبشكل صحيح
</div><div>ضمان الوعي واليقظة في جميع الأوقات من الأمن في المحل دون أي إهمال
</div><div>ضمان الحفاظ على أعلى معايير التدبير المنزلي وآداب النظافة الشخصية في المتجر في جميع الأوقات
</div><div>إعطاء معلومات دقيقة وحديثة حول المنتج لجميع الاستفسارات
</div><div>زيادة قاعدة بيانات العملاء من خلال إضافة عملاء جدد إلى القائمة البريدية
</div><div>فهم سياسة العودة والتأكد من التنفيذ الفعال
</div><div>المساعدة في تخزين التاجر/ أو مدير المتجر في وضع المنتج وترتيبه
</div><div>تلبيس العارضات وحضور العروض المرئية الأخرى
</div><div>الحفاظ على منطقة تخزين خلفية نظيفة وجيدة التنظيم والحفاظ على منطقة استراحة الموظفين نظيفة ومرتبة
</div><div>العمل كأمين صندوق وكن دقيقًا باستمرار في التعامل مع الأموال (في حالة الاقتضاء)
</div><div>فهم واستخدام جميع التقارير المطلوبة للعمل اليومي لكل متجر
</div><div>إجراء البيع المرتبط، أي فهم حاجة العميل وإغلاق الصفقة<br>
</div><div></div><br>
<div>التنسيق المرئي
</div><div>الحفاظ على معرفة مفصلة للبضائع / المنتجات المخزنة في المخزن
</div><div>ضمان وجود العروض الترويجية وخطوط البيع السريع في المتجر
</div><div>توفير معلومات حول العملاء (آراؤهم , ماذا يحبون وماذا يكرهون) لقسم المسؤول
</div><div>ضمان التجديد الفعال للمخزون إلى المتجر وضمان استمرار توفر المخزون والاسترداد المستمر والصيانة في المتجر<br>
</div><div></div><br>
<div>خدمة العملاء
</div><div>مسؤول عن التحية والالتقاء بجميع العملاء على الفور وبأدب عند دخولهم المتجر
</div><div>توفير رضا العملاء من خلال تقديم خدمة عملاء استثنائية
</div><div>توجيه العملاء في جميع أنحاء المتجر أو إلى المنطقة المحددة التي يطلبها العميل
</div><div>تطوير فهم واضح لجميع الدارات والمنتجات والطراز والميزات وخدمة ما بعد البيع
</div><div>ضمان التنفيذ الفعال لمبادئ الترويج المرئي داخل المخازن
</div><div>التعامل بفعالية مع استفسارات العملاء وشكاويهم
</div><div>اتبع إجراءات التعامل مع أوامر العملاء المحددة
</div><div>ضمان السرية فيما يتعلق بمعلومات مبيعات التجزئة / المتجر لاندمارك</div></div><div></div>
<br><div><div>Basic Qualification /Education / Vocational Training: High School Diploma
</div><div>Advanced Qualification / Certification / Specialist Training: Graduate degree in any field المؤهلات الأساسية \ التعليم \ التدريب المهني: شهادة الدراسة الثانوية
</div><div>متقدم المؤهل \ الشهادة \ التدريب المختصص: (مطلوب) خريج ماجستر (مطلوب)</div></div>
<br><div><p>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
</p><p>Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
</p><p>We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</p></div>
<br><div><div><div>SHOEMART is the largest retailer of footwear and accessories in the Middle East, with over 160 stores to cater to the entire family. With an impressive 3 4 -year history, we have earned our place as one of the most trusted footwear retailers in the region, serving nearly 7 million shoppers annually.<br>
</div></div><div></div><div><div>We also manage two additional footwear retail chains: SHOEXPRESS, which has 50 stores and is the leading value footwear brand in the self-service format within the region, and Pablosky with 9 stores, a premium kids' footwear brand known worldwide.<br>
</div></div><div></div><div><div>We take immense pride in being the preferred footwear business for more than 150 vendors from around the world, some of whom have been supporting us for over 30 years.<br>
</div></div><div></div><div><div>SHOEMART not only offers an extensive range of in-house brands like Celeste, Duchini, Le Confort, Missy, Juniors, and many others but also carries leading international brands such as Adidas, Kappa, Lee Cooper, and Skechers, among others. Our vision is to &quot;Grow Brands that Our Customers Love and Deliver Great Value.&quot;</div></div></div>

Store Associate -Shoexpress_Nizwa

<p><b>Job Title:</b> Counter Sales Staff</p><p><b>Job Summary</b><br/>We are looking for an energetic and customer-focused Counter Sales Staff with a minimum of 2 years of sales experience. The ideal candidate should have prior experience in trading, excellent communication skills, and the ability to build strong customer relationships. Knowledge of Arabic will be considered an added advantage.</p><p><b>Responsibilities</b></p><ul><li>Assist walk-in customers and professionally provide product information.</li><li>Generate sales by understanding customer needs and recommending suitable products.</li><li>Handle sales transactions accurately and efficiently.</li><li>Maintain product displays, stock levels, and the overall presentation of the counter.</li><li>Follow up with clients to ensure satisfaction and encourage repeat business.</li><li>Support the sales team in achieving monthly and quarterly targets.</li><li>Prepare daily sales reports and maintain records of customer interactions.</li></ul><p><b>Requirements</b></p><ul><li>Minimum 2 years of experience in sales, preferably in trading or counter sales.</li><li>Strong customer service and interpersonal skills.</li><li>Good communication skills in English; knowledge of Arabic is a plus.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Basic computer knowledge for billing, reporting, and record-keeping.</li><li>Self-motivated, target-driven, and a team player.</li><li>Willingness to work on shift duties</li></ul><p>Job Type: Full-time</p><p>Pay: RO240.000 - RO260.000 per month</p><p>Work Location: In person</p>

Inside Sales/Counter Sales

Crystal Flash Co. LLC

<p><b>الوصف الوظيفي:</b><br/>نبحث عن بائع/بائعة محترف/ة وطموح/ة للعمل في معرضنا (للإضاءة والمواد الكهربائية) في صلالة، يتمتع/تتمتع بمهارات تواصل ممتازة للتفاعل مع العملاء بشكل فعال. سيكون المرشح المثالي قادراً على بيع المنتجات، إقناع العملاء، تقديم خدمة عالية الجودة، بالإضافة إلى الإلمام بأساسيات الأعمال المحاسبية الخاصة بالمحلات.</p><p><b>المتطلبات:</b></p><ul><li>متحدث/ة عربي أصلي مع مهارات تواصل قوية</li><li>إجادة اللغة الإنجليزية</li><li>خبرة سابقة في المبيعات أو خدمة العملاء</li><li>شغف بالتفاوض والتعلم وتحقيق رضا العملاء</li><li>القدرة على إقناع العملاء بفعالية</li><li>شخصية إيجابية، نشيطة، وذات دافعية عالية</li><li>يفضل وجود خلفية في الهندسة الكهربائية</li><li>العمر أقل من 30 سنة</li><li>إجادة استخدام الكمبيوتر وبرامج المحاسبة ووسائل التواصل الاجتماعي</li><li>الإلمام بأساسيات المحاسبة (مثل الفوترة، تسجيل المبيعات والمصروفات)</li></ul><p><b>طريقة التقديم:</b><br/>يرجى إرسال السيرة الذاتية إلى البريد الإلكتروني التالي:</p><p>Fara.commercial2@gmail.com</p><p>We are looking for a motivated and professional Salesperson to join our showroom (lighting and electrical) in Salalah. The ideal candidate will have excellent communication skills to engage with customers, drive sales, and deliver high-quality service, along with basic knowledge of shop accounting tasks.</p><p><b>Requirements:</b></p><ul><li>Native Arabic speaker with strong communication skills</li><li>Good command of English</li><li>Proven experience in sales or customer service</li><li>Passion for negotiation, learning, and customer satisfaction</li><li>Ability to effectively persuade customers</li><li>Highly motivated with a positive and energetic attitude</li><li>Background in electrical engineering is a plus</li><li>Age below 30 years old</li><li>Comfortable using computers, accounting software, and social media</li><li>Basic knowledge of accounting principles (invoicing, recording sales and expenses)</li></ul><p><b>How to Apply:</b><br/>Please email your resume to:Fara.commercial2@gmail.com</p><p>Job Types: Full-time, Permanent</p><p>Pay: RO250.000 - RO300.000 per month</p><p>Work Location: In person</p>

Shop Salesperson & Account

Julphar

<div></div><div><div><div><div><div><p><b>Position Summary</b></p>
<p>
The Medical Representative promotes Julphar's products and services to healthcare providers, KOLs &amp; other key stakeholders in an assigned territory or market.</p>
<p>
The Medical Representative is a trusted advisor for Julphar's customers and facilitates their buying decisions by providing therapeutic solutions that meet their needs and expectations.</p>
<p>
The Medical Representative is the on-ground Ambassador of the Organisation and should always showcase Julphar's core values and business ethics in every action while maintaining the Company's image &amp; reputation.</p>
<p>
The position also requires identifying and evaluating new customers, maintaining loyalty, and adequately implementing Julphar's CRM strategy.</p><br>
<p></p>
<p><b>
Key Responsibilities:</b></p>
<p><b>
Key Result Areas</b></p>
<ul>
<li>Meets or exceeds sales targets within agreed budgets and timeline</li>
<li>Develops and manages the assigned sales territory in terms of customers, retailers, and other key stakeholders</li>
<li>Implementation of the Company's sales and marketing plan in the assigned territory.</li>
<li>Implements territory coverage plan (No. of sales call &amp; Visit frequency)</li>
<li>Delivers customer-centric activities in coordination with the Line Manager</li>
<li>Maintains records system, daily reports, customer profile &amp; marketing feedback reports.</li>
<li>Plans work schedules and weekly and monthly timetables.</li>
<li>Submits daily &amp; monthly reports and CRM reports as per country reporting system.</li>
<li>Participate and contribute to all company meetings &amp; present the Territory snapshot.</li>
<li>Drives increased revenue and profit to achieve the Company's ambitious growth.</li>
<li>Ensure self-learning, knowledge updation, building desired skill and competency, correctly interpreting knowledge, and presenting/discussing this information with health professionals.</li></ul><br>
<p><br>
<b>Territory Development &amp; Strategy Implementation</b></p>
<ul>
<li>Organizes audio-visual activities for healthcare providers as per business needs in coordination with the Line Manager and Marketing Manager</li>
<li>Responsible for keeping up-to-date knowledge level with the latest clinical data supplied by the Medical &amp; Marketing Department</li>
<li>Monitors competitor's sales and marketing activities and report these Market Intelligence appropriately</li>
<li>Stays informed about the essential activities of health services in a particular area.</li>
<li>Effective use of company promotional tools, FMS (Free medical sample), and service to achieve the assigned target.</li>
<li>Responsible for ongoing prospecting for new business opportunities.</li></ul><br>
<p><br>
<b>Core Competency</b></p>
<ul>
<li>Regarding Competency, you are highly result-oriented and dedicated, with a strong sense of accountability &amp; ownership.</li>
<li>I have the muscular learning agility to accept and implement new learnings and changes in the market.</li>
<li>Excellent interpersonal, communications, public speaking, and presentation skills with multitasking and strong negotiation.</li>
<li>Vital planning and monitoring skills and experience in understanding the market trends and forecasting specific product basis trends</li>
<li>Should be calm and composed to work in complex and ambiguous situations</li>
<li>You are a team player with a proactive and collaborative approach and enthusiastically manage stakeholders in good spirit.</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Key Experiences / Functional Knowledge Requirements:</li>
<li>Four years of Bachelor's degree in Pharmacy / Science is mandatory</li>
<li>Minimum 2-4 years of experience in the Pharmaceutical industry</li>
<li>Must possess strong working knowledge of Distributor / Agent operations, Government accounts, tendering processes, contracting, and pricing methods (wherever applicable in the country)</li>
<li>Functional knowledge of the clinical aspects of the pharmaceutical industry, moderate understanding of the Pharma supply chain, dispensing requirements, drug distribution channels, etc</li>
<li>Proven ability to build strong partnerships with the own country teams, Marketing, and medical teams in HO</li></ul></div></div></div></div></div><p></p>

Medical Representative

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