customer service representative Jobs in Cairo Egypt

customer service representative

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order management specialist Jobs in Cairo Egypt

order management specialist

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sales development representative

sales operations specialist Jobs in Cairo Egypt

sales operations specialist

customer service sales specialist

Concentrix

<div>
 
 
 Company Description
 
 
 
 Concentrix is a global technology and services leader that powers the world's best brands. They are human-centered, tech-powered, and intelligence-fueled, designing, building, and running fully integrated solutions at speed and scale across the entire enterprise.
 
 
 &nbsp;
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Customer Specialist role located in New Cairo. The Customer Support Specialist will be responsible for communication, customer service, sales, training, and sales management on a day-to-day basis.
 
 
 &nbsp;
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 English level required is B2/C1
 </li>
 <li>
 Grads and dropouts only
 </li>
 <li>
 Fresh grads are welcome to apply
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we offer
 
 
 <ul>
 <li>
 Medical and social insurance
 </li>
 <li>
 Very competitive salaries
 </li>
 <li>
 Transportation
 </li>
 </ul>
 
 
 
</div>

Customer Service Sales Specialist

The Address Investments

<div>
 
 
 Company Description
 
 
 
 'The Address Investments' is a leading real estate company in Egypt, focused on providing clients with their dream homes through a variety of developments tailored to suit their budget. With a strong emphasis on customer satisfaction and a proactive team, we strive to set industry standards and position ourselves as pioneers in the real estate field. Our unique approach and strong relationships with developers allow us to offer homes within hundreds of projects in Egypt.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Sales Specialist role located in New Cairo at 'The Address Investments'. The Sales Specialist will be responsible for daily tasks related to communication, customer service, sales, training, and sales management.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Communication and Customer Service skills
 </li>
 <li>
 Sales and Sales Management abilities
 </li>
 <li>
 Training experience or relevant coursework
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Experience in the real estate industry is a plus
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field
 </li>
 </ul>
 
 
</div>

Fresh Sales Agent - Zero Experience

<div>
 
 
 Company Description
 
 
 
 'The Address Investments' is a leading real estate company in Egypt, focused on providing clients with their dream homes through a variety of developments tailored to suit their budget. With a strong emphasis on customer satisfaction and a proactive team, we strive to set industry standards and position ourselves as pioneers in the real estate field. Our unique approach and strong relationships with developers allow us to offer homes within hundreds of projects in Egypt.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Sales Specialist role located in New Cairo at 'The Address Investments'. The Sales Specialist will be responsible for daily tasks related to communication, customer service, sales, training, and sales management.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Communication and Customer Service skills
 </li>
 <li>
 Sales and Sales Management abilities
 </li>
 <li>
 Training experience or relevant coursework
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Experience in the real estate industry is a plus
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field
 </li>
 </ul>
</div>

Fresh Sales Agent (No Experience needed-Fresh Graduates)

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 eCommerce Specialist
 
 
 
 Reports To:
 
 MT Manager
 
 
 
 Business Unit:
 
 Commercial
 
 
 
 Function:
 
 Sales
 
 
 
 Grade: L05
 
 
 
 
 Location:
 
 EGYPT
 
 
 
 
 
 
 Operating Context
 
 
 
 The eCommerce Specialist &ndash; Egypt operates within the NEA Business Unit structure, reporting directly to the MT Manager - Egypt. The role supports the digital acceleration agenda of the Egypt market, ensuring profitable growth across eCommerce and omni-channel platforms.
 
 
 Egypt represents a fast-evolving digital retail landscape characterized by:
 
 <ul>
 <li>
 Rapid growth of online retail channels
 </li>
 <li>
 Increasing competition for digital shelf visibility
 </li>
 <li>
 Strong price sensitivity and promotional intensity
 </li>
 <li>
 Growing importance of digital marketing and data analytics
 </li>
 </ul>
 
 The role requires strong commercial discipline, analytical capability, and hands-on digital execution within an FMCG environment.
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The eCommerce Specialist is responsible for driving revenue growth, optimizing digital presence, and managing end-to-end performance of key eCommerce accounts in Egypt. The role ensures profitable growth, enhanced online customer experience, strong digital execution, and effective cross-functional collaboration aligned with commercial and governance standards.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 Business &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive revenue growth across all assigned eCommerce accounts in Egypt.
 </li>
 <li>
 Support the development and execution of digital sales strategy in line with AOP.
 </li>
 <li>
 Manage account-level P&amp;L, forecasting, and profitability.
 </li>
 <li>
 Monitor performance versus targets and implement corrective actions where needed.
 </li>
 </ul>
 
 
 Account &amp; Portal Management
 
 
 <ul>
 <li>
 Manage end-to-end relationship with assigned online retail partners.
 </li>
 <li>
 Oversee portal operations including product listings, pricing, content accuracy, and promotional activations.
 </li>
 <li>
 Ensure timely execution of trade plans and digital campaigns.
 </li>
 <li>
 Optimize assortment, availability, and digital shelf positioning.
 </li>
 </ul>
 
 
 Digital Marketing &amp; Optimization
 
 
 <ul>
 <li>
 Lead SEO initiatives to enhance product discoverability and conversion.
 </li>
 <li>
 Support digital marketing campaigns to drive traffic and sales.
 </li>
 <li>
 Monitor campaign performance and optimize ROI.
 </li>
 <li>
 Collaborate on CRM, social media, and online brand activation initiatives.
 </li>
 </ul>
 
 
 Customer Experience &amp; Complaint Handling
 
 
 <ul>
 <li>
 Ensure optimized product content, images, and descriptions.
 </li>
 <li>
 Act as primary owner of eCommerce-related complaints across all digital channels.
 </li>
 <li>
 Investigate customer dissatisfaction cases and implement corrective actions.
 </li>
 <li>
 Ensure high standards of customer satisfaction and timely issue resolution.
 </li>
 </ul>
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Analyze sales trends, promotional effectiveness, and customer behavior.
 </li>
 <li>
 Build and maintain dashboards for daily operations and performance tracking.
 </li>
 <li>
 Provide actionable insights and performance reports to management.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Marketing, Supply Chain, and Customer Service teams.
 </li>
 <li>
 Support development of omni-channel and digital growth initiatives.
 </li>
 <li>
 Coordinate product launches and promotional rollouts in digital channels.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Revenue growth versus target in Egypt
 
 
 Achievement of sales forecast and profitability targets
 
 
 Digital marketing ROI and campaign effectiveness
 
 
 Improvement in conversion rate and traffic growth
 
 
 Accuracy of forecasting and reporting
 
 
 Digital shelf compliance and product availability
 
 
 Complaint resolution time and customer satisfaction
 
 
 Contribution to omni-channel growth strategy
 
 
 
 
 
 
 Travel Requirements
 
 
 
 Minimal travel within Egypt (as required).
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 
 2&ndash;5 years of experience in eCommerce or digital sales roles.
 
 
 Experience within FMCG / Beverage industry preferred.
 
 
 Experience managing online retail accounts and digital marketing initiatives.
 
 
 
 
 
 
 Knowledge
 
 
 
 Strong understanding of eCommerce operations and portal management.
 
 
 Knowledge of SEO, digital marketing, CRM, and performance analytics tools.
 
 
 Understanding of pricing, trade investment, and promotional planning.
 
 
 Fluent in English; Arabic preferred.
 
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s Degree in Sales, Marketing, Business Administration, or related field
 
 
 OR equivalent professional experience.
 
 
 
 
 
 
 Accountability Indicators
 
 
 
 Achievement of digital revenue and profitability targets
 
 
 Effective management of trade investments and marketing budgets
 
 
 Accurate forecasting and performance reporting
 
 
 Optimized digital presence and product visibility
 
 
 High customer satisfaction standards
 
 
 Compliance with commercial and governance policies
 
 
 
</div>

Ecommerce Specialist

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

Homix

<div>
 
 
 Company Description
 
 
 
 
 
 Homix is an innovative ecommerce platform specializing in home furniture, d&eacute;cor, lighting, and supplies. Our platform fosters a visually engaging community to inspire and connect customers with high-quality products for every home. Homix aims to create a seamless and enjoyable shopping experience by combining creative design and functionality. We are dedicated to helping customers transform their living spaces into personalized sanctuaries.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 We are seeking a full-time Showroom Sales Specialist to join our team in a remote capacity. In this role, you will engage customers to provide exceptional service, guide them in selecting products, and advise on interior design solutions to meet their needs. Responsibilities include managing virtual showroom experiences, driving sales by providing detailed product recommendations, and assisting customers throughout their purchasing journey. You will collaborate with internal teams to ensure customers receive timely responses and updates, contributing to Homix&rsquo;s mission of excellence in home furnishing and d&eacute;cor.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Knowledge and experience in showrooms and interior design
 </li>
 <li>
 Strong communication and customer service skills to engage and support clients
 </li>
 <li>
 Proven track record in sales and an ability to meet targets
 </li>
 <li>
 Excellent problem-solving skills and a customer-centric approach
 </li>
 <li>
 Familiarity with ecommerce platforms is a plus
 </li>
 <li>
 Ability to work independently and remotely
 </li>
 </ul>
</div>

Showroom Sales Specialist

<div>
 
 
 Role Summary
 
 
 
 The Copilot Solution Area Specialist (SAS) works closely with the sales and virtual sales teams to drive pipeline creation and revenue growth for
 
 Microsoft Copilot and AI-powered productivity solutions
 
 . The role focuses on
 
 pre-sales technical enablement, value-based storytelling, and solution design
 
 , helping customers adopt Copilot across Microsoft 365, Power Platform, Business Applications, and Security workloads.
 
 
 This role blends
 
 technical pre-sales expertise, AI solution fluency, and consultative selling
 
 , positioning Copilot as a transformational business solution aligned to customer objectives.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Sales &amp; Customer Impact
 
 
 <ul>
 <li>
 Secure
 
 net-new and expansion wins for Microsoft Copilot
 
 by identifying up-sell and cross-sell opportunities in collaboration with the
 
 Customer Lifecycle Manager (CLM)
 
 and
 
 Partner Connection Manager (PCM)
 
 </li>
 <li>
 Engage customers to articulate
 
 Microsoft Copilot value propositions
 
 , differentiation, and business outcomes aligned to their productivity, automation, and AI adoption goals
 </li>
 <li>
 Position Copilot within the broader
 
 Modern Work, Security, and Business Applications ecosystem
 
 , tailored to customer maturity and industry needs
 </li>
 <li>
 Meet and exceed
 
 monthly, quarterly, and annual targets
 
 for revenue, pipeline creation, and consumption metrics
 </li>
 </ul>
 
 
 
 
 Technical Pre-Sales &amp; Solution Design
 
 
 <ul>
 <li>
 Provide
 
 technical overviews and architecture guidance
 
 for Copilot solutions across:
 </li>
 <li>
 Microsoft 365 Copilot
 </li>
 <li>
 Copilot for Sales, Service, and Finance
 </li>
 <li>
 Power Platform Copilot
 </li>
 <li>
 Security Copilot (where applicable)
 </li>
 <li>
 Develop
 
 technical feasibility assessments
 
 and solution proposals demonstrating secure, scalable, and responsible AI adoption
 </li>
 <li>
 Audit and validate
 
 deployment prerequisites, licensing models, and pricing projections
 
 to ensure accurate cost expectations for customers
 </li>
 <li>
 Demonstrate Copilot capabilities via
 
 live demos and structured walkthroughs over Microsoft Teams
 
 </li>
 </ul>
 
 
 
 
 Enablement &amp; Thought Leadership
 
 
 <ul>
 <li>
 Act as the
 
 primary Copilot technical contact
 
 for the SMB Vendor Tele or Digital Sales teams
 </li>
 <li>
 Deliver
 
 group and 1:1 enablement sessions
 
 internally on Copilot use cases, architecture, and objection handling
 </li>
 <li>
 Achieve and maintain
 
 Level 300 technical proficiency
 
 across Copilot, Microsoft 365, Power Platform, and AI services
 </li>
 <li>
 Stay continuously informed on
 
 AI innovation, Copilot roadmap updates, responsible AI principles, and competitive offerings
 
 </li>
 </ul>
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 
 3&ndash;5 years
 
 in technology sales, pre-sales, solutions consulting, or technical business development
 </li>
 <li>
 Proven experience in a
 
 customer-facing technical sales or pre-sales role
 
 </li>
 <li>
 Experience designing, deploying, or supporting
 
 Modern Work, Productivity, or Collaboration solutions
 
 </li>
 <li>
 Familiarity with
 
 cloud-native architectures on Azure
 
 , especially identity, security, and data services that underpin Copilot
 </li>
 </ul>
</div>

Presales Consultant (Copilot)

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