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customer experience specialist

customer service specialist

PulseMediaNL

<div>
 
 About PulseMediaNL
 
 
 
 PulseMediaNL is a fast-growing digital media and marketing company dedicated to helping businesses strengthen their online presence through innovative digital solutions, content creation, social media management, branding, and marketing strategies. We pride ourselves on delivering exceptional customer experiences and building lasting relationships with our clients.
 
 
 We are looking for a passionate, customer-focused, and proactive Customer Support Specialist to join our growing team. The ideal candidate will serve as the first point of contact for customers, ensuring every interaction reflects our commitment to professionalism, efficiency, and outstanding service.
 
 
 Position Summary
 
 
 As a Customer Support Specialist, you will be responsible for assisting customers with inquiries, resolving issues, providing product and service information, and ensuring a seamless customer experience across multiple communication channels. You will work closely with internal teams to ensure customer concerns are addressed promptly while identifying opportunities to improve customer satisfaction and retention.
 
 
 This role requires excellent communication skills, empathy, problem-solving abilities, and a strong commitment to delivering exceptional support.
 
 
 Key Responsibilities
 
 
 Customer Support
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customer inquiries via email, live chat, phone, and social media.
 </li>
 <li>
 Respond promptly and professionally to customer questions regarding products, services, subscriptions, billing, and account management.
 </li>
 <li>
 Resolve customer complaints efficiently while maintaining a positive customer experience.
 </li>
 <li>
 Escalate complex issues to the appropriate departments when necessary.
 </li>
 <li>
 Follow up with customers to ensure complete resolution of issues.
 
 
 </li>
 </ul>
 Customer Relationship Management
 
 
 <ul>
 <li>
 Build and maintain strong relationships with customers through personalized support.
 </li>
 <li>
 Maintain detailed and accurate customer records using CRM software.
 </li>
 <li>
 Track customer interactions and update support tickets accordingly.
 </li>
 <li>
 Identify recurring customer concerns and recommend improvements.
 
 
 </li>
 </ul>
 Product Knowledge
 
 
 <ul>
 <li>
 Develop a comprehensive understanding of PulseMediaNL's products and services.
 </li>
 <li>
 Educate customers on available features, best practices, and solutions.
 </li>
 <li>
 Stay updated on new product releases, service updates, and company policies.
 
 
 </li>
 </ul>
 Technical Support
 
 
 <ul>
 <li>
 Assist customers with basic technical troubleshooting.
 </li>
 <li>
 Guide users through account setup, onboarding, and platform navigation.
 </li>
 <li>
 Coordinate with technical teams to resolve advanced issues.
 
 
 </li>
 </ul>
 Customer Experience Improvement
 
 
 <ul>
 <li>
 Collect customer feedback and communicate insights to management.
 </li>
 <li>
 Identify opportunities to improve support processes.
 </li>
 <li>
 Contribute to knowledge base articles, FAQs, and customer help resources.
 </li>
 <li>
 Participate in customer satisfaction initiatives.
 
 
 </li>
 </ul>
 Administrative Duties
 
 
 <ul>
 <li>
 Document all customer communications accurately.
 </li>
 <li>
 Meet response time and resolution time targets.
 </li>
 <li>
 Prepare reports on common customer issues and support trends.
 </li>
 <li>
 Maintain confidentiality of customer information.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent (Associate's or Bachelor's degree preferred).
 </li>
 <li>
 2+ years of experience in customer service, customer support, or client success.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong interpersonal and relationship-building abilities.
 </li>
 <li>
 Ability to multitask and prioritize in a fast-paced environment.
 </li>
 <li>
 Exceptional problem-solving and conflict resolution skills.
 </li>
 <li>
 Strong attention to detail.
 </li>
 <li>
 Ability to work independently and collaboratively.
 </li>
 <li>
 Customer-first mindset with a positive attitude.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience supporting digital marketing, SaaS, or media services.
 </li>
 <li>
 Familiarity with CRM platforms such as HubSpot, Salesforce, Zendesk, or Freshdesk.
 </li>
 <li>
 Experience with live chat software.
 </li>
 <li>
 Knowledge of social media platforms and digital marketing terminology.
 </li>
 <li>
 Basic technical troubleshooting skills.
 </li>
 <li>
 Experience handling billing or subscription inquiries.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 CRM software
 </li>
 <li>
 Microsoft Office Suite
 </li>
 <li>
 Google Workspace
 </li>
 <li>
 Live Chat Platforms
 </li>
 <li>
 Ticketing Systems
 </li>
 <li>
 Basic troubleshooting
 </li>
 <li>
 Email management
 </li>
 <li>
 Data entry
 
 
 </li>
 </ul>
 Soft Skills
 
 
 <ul>
 <li>
 Excellent communication
 </li>
 <li>
 Active listening
 </li>
 <li>
 Empathy
 </li>
 <li>
 Patience
 </li>
 <li>
 Critical thinking
 </li>
 <li>
 Problem-solving
 </li>
 <li>
 Time management
 </li>
 <li>
 Organization
 </li>
 <li>
 Adaptability
 </li>
 <li>
 Team collaboration
 </li>
 <li>
 Professionalism
 </li>
 <li>
 Attention to detail
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 
 The Customer Support Specialist Will Be Evaluated Based On
 
 
 
 <ul>
 <li>
 Customer Satisfaction Score (CSAT)
 </li>
 <li>
 First Response Time
 </li>
 <li>
 Average Resolution Time
 </li>
 <li>
 Customer Retention Rate
 </li>
 <li>
 Ticket Resolution Rate
 </li>
 <li>
 First Contact Resolution (FCR)
 </li>
 <li>
 Quality Assurance Score
 </li>
 <li>
 Customer Feedback Ratings
 </li>
 <li>
 Response Accuracy
 </li>
 <li>
 Productivity Metrics
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Performance-based bonuses
 </li>
 <li>
 Professional development opportunities
 </li>
 <li>
 Ongoing training and career advancement
 </li>
 <li>
 Flexible work arrangements (where applicable)
 </li>
 <li>
 Collaborative and supportive work environment
 </li>
 <li>
 Paid time off and company holidays
 </li>
 <li>
 Employee wellness initiatives
 </li>
 <li>
 Opportunity to work with an innovative and growing digital media company
 
 
 </li>
 </ul>
 Why Join PulseMediaNL?
 
 
 At PulseMediaNL, we believe exceptional customer experiences drive business success. As a Customer Support Specialist, you'll play a vital role in helping our clients succeed while growing your own career in a dynamic, collaborative, and innovative environment. If you're passionate about helping people, solving problems, and delivering outstanding service, we'd love to hear from you.
 
 
 
 PulseMediaNL is an equal opportunity employer.
 
 We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and empowered to succeed.
</div>

Customer Support Specialist

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. 
 
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. 
 
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. 
 
To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. 
What you'll be doing
Our Perfumes Consultant is responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards and is responsible for giving perfume advice to their clients and guiding them through perfumes and allergies routines with suitable products.<h5 class="jobSectionHeader">
Key Responsibilities</h5><ul><li>
Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members</li><li>
Generate sales, while achieving line and sales targets, using fragrance and ensure all sales and operational policies are followed.</li><li>
Maintain a solid and accurate customer database to build strong relationship with customers and create future potential selling opportunities</li><li>
Promote the Group&rsquo;s loyalty program (MUSE) and increase enrollment rate and new customer acquisition</li><li>
To have an understanding of brand&rsquo;s online offers and activities</li><li>
Participate to the brand&rsquo;s events when required inside or outside the store and push fragrance sales during events, promotions and launches.</li><li>
Be flexible to support other stores and team members when required</li><li>
Stay ahead of latest trends, products and competitors</li><li>
Take ownership of the customer&rsquo;s experience by delivering an exceptional service and brining to life the brand&rsquo;s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert&rsquo;s advice, proactively catering to customers&rsquo; needs, interests and preferences.</li><li>
Demonstrate usage and beneﬁts of various brands and products in alignment with the retail policies.</li><li>
Use clienteling techniques and tools to virtually connect with customers, build one-on-one relationships based on trust to drive loyalty. (Such techniques and tools include messaging, (virtual) shopping appointments, etc.)</li><li>
Maintain all operating standards by ensuring merchandising levels, stock replenishment and organizing display as per the brand&rsquo;s VM guidelines</li><li>
Report stock shortages using the stock order form and ensure stock receipt as per set procedures.</li><li>
Generate and maintain daily sales reports, post launch sales tracking and sell-out tracking at store level</li><li>
Prepare and process e-commerce orders&rsquo; fulfillment from the store within the set SLAs in terms of time and quality</li><li>
Demonstrate understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, OMS, etc.)</li><li>
Attend all kinds of product FR product knowledge trainings provided by the brand, company (levelled at Chalhoub University) and on Axonify in order to improve their performance/ skills.</li></ul>
What you'll need to succeed<ul><li>
2 years of experience in the beauty industry is a plus.</li></ul> 
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Part-Time Fragrance Consultant, YSL - The Grove (Emiratisation)

Top of the Top Properties

Top of the Top Properties is seeking a motivated and results-driven Property Sales Specialist to join our growing real estate team.Key Responsibilities<ul><li>Advise clients on property purchases, sales and investment options.</li><li>Conduct property viewings and provide detailed information about available properties.</li><li>Negotiate property transactions to achieve the best outcomes for clients.</li><li>Prepare and present property listings, sales offers, and market reports.</li><li>Utilize CRM systems to manage client interactions and maintain accurate records.</li><li>Coordinate with developers, property owners, and internal teams to ensure smooth transaction processes.</li></ul>Job Requirements<ul><li>Minimum 1&ndash;2 years of experience in real estate sales or related sales role.</li><li>Strong sales and customer service orientation.</li><li>Proficiency in Microsoft Office and CRM platforms.</li><li>Valid UAE driving license is preferred.</li><li>Fluency in English is required; Arabic or additional languages are an advantage.</li></ul>What You Get<ul><li>Access to exclusive, high-value listings</li><li>Attractive commission structure with uncapped potential</li><li>Mentorship from top industry professionals</li><li>Premium marketing and lead support</li><li>A name, a brand, and a career people recognize</li></ul>Apply Now: Send your CV to the following email: hr@topofthetop.aeLocation: 1403, Global Tower, Electra Street- Abu Dhabi.Pay: AED2,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Experience:<ul><li>UAE Real Estate: 1 year (Preferred)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li></ul>Work Location: In person

Property Sales Specialist

<div></div><div><div>Location Abu Dhabi Category Engineering, Technology, &amp; Science Job Type Full time Job Id R2126555 Posted Date 07/15/2026 
</div><div><div><div><div><div><div><div>
</div></div></div></div></div></div></div><div></div><div>JOB DESCRIPTION
</div><div>Title:
Specialist Civil Structural Engineer &ndash; Offshore Water Injection Project
Belong, Connect, Grow, with KBR!
The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals. KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.
 Job Title: Specialist Civil Structural Engineer &ndash; Offshore Water Injection Project
KBR Abu Dhabi PMC Team is currently looking to fill a position of Specialist Civil Structural Engineer for an Offshore Project to be based in UAE ( Abu Dhabi) as soon as the administrative processes are completed, will then relocate to Spain Office and then return to Abu Dhabi .
Position Summary
The Specialist Civil Structural Engineer is responsible for the engineering, design, analysis, verification, and integrity management of civil and structural systems associated with an Offshore Water Injection Project. The role ensures that offshore platforms, topsides, foundations, pipe racks, modules, and supporting structures are designed and executed in compliance with project specifications, international codes, safety requirements, and operational objectives.
Key Responsibilities
Engineering &amp; Design
<ul><li>Lead civil and structural engineering activities throughout FEED, detailed engineering, construction, and commissioning phases.</li>
<li>Perform structural analysis and design for:
<ul><li>Offshore platforms and jackets</li>
<li>Topside structures</li>
<li>Water injection modules</li>
<li>Pipe supports and pipe racks</li>
<li>Equipment foundations</li>
<li>Access structures, helidecks, and crane foundations</li>
</ul></li><li>Review and approve structural calculations, drawings, specifications, and material requisitions.</li>
<li>Ensure compliance with applicable standards such as API, AISC, ISO, DNV, Eurocodes, and company specifications.</li>
</ul>Offshore Facilities &amp; Water Injection Systems
<ul><li>Evaluate structural impacts of water injection facilities, pumps, pressure vessels, pipelines, and associated equipment.</li>
<li>Verify structural adequacy for static, dynamic, fatigue, seismic, transportation, lifting, and installation loads.</li>
<li>Assess brownfield modifications and tie-ins to existing offshore assets.</li>
<li>Support platform upgrades and life-extension studies.</li>
</ul>Project Execution
<ul><li>Coordinate with multidisciplinary teams including process, mechanical, piping, marine, construction, and installation engineers.</li>
<li>Participate in design reviews, HAZID, HAZOP, constructability reviews, and risk assessments.</li>
<li>Support procurement activities and technical bid evaluations.</li>
<li>Monitor engineering progress and resolve technical issues during project execution.</li>
</ul>Construction &amp; Installation Support
<ul><li>Review fabrication and installation methodologies.</li>
<li>Support offshore surveys, inspections, structural assessments, and site engineering activities.</li>
<li>Provide technical clarifications during fabrication and offshore construction.</li>
<li>Participate in commissioning and project handover activities.</li>
</ul>Integrity &amp; Compliance
<ul><li>Conduct structural integrity assessments and fitness-for-service evaluations.</li>
<li>Ensure adherence to safety, quality, environmental, and regulatory requirements.</li>
<li>Support corrosion mitigation and structural inspection programs.</li>
<li>Review non-conformances and propose corrective actions.</li>
</ul>Required Qualifications
<ul><li>Bachelor's Degree in Civil Engineering or Structural Engineering.</li>
<li>Master's Degree is advantageous.</li>
<li>Professional Engineer (PE), Chartered Engineer (CEng), or equivalent certification preferred.</li>
</ul>Experience
<ul><li>Typically 15-18+ years of experience in civil/structural engineering.</li>
<li>Significant experience in offshore oil &amp; gas, water injection, brownfield modifications, or offshore platform projects.</li>
<li>Experience with FEED, EPC, and offshore construction phases.</li>
<li>Proven experience working on offshore assets in the Middle East is highly desirable.</li>
</ul>Technical Skills
<ul><li>Structural analysis software:
<ul><li>SACS</li>
<li>STAAD.Pro</li>
<li>SESAM</li>
<li>GTSTRUDL</li>
<li>SAP2000</li>
</ul></li><li>Knowledge of:
<ul><li>API RP 2A</li>
<li>DNV offshore standards</li>
<li>AISC steel design codes</li>
<li>ISO offshore structural requirements</li>
</ul></li><li>Familiarity with offshore installation, loadout, transportation, and lifting analyses</li></ul></div></div>

Specialist Civil Structural Engineer – Offshore Water Injection Project

Property Shop Investment LLC

Property Shop Investment (PSI), established in 2007, is one of the UAE's leading private real estate companies, headquartered in Abu Dhabi. With award-winning partnerships with leading developers such as Aldar, Emaar, and Bloom, PSI provides property brokerage, investment advisory, marketing, property management, and consultancy services across the UAE and internationally.About the RoleWe're looking for ambitious and customer-focused Property Specialist -Residential Units to join our growing Abu Dhabi team.You'll be responsible for generating leads, conducting property viewings, building client relationships, and closing residential and commercial property transactions while delivering an exceptional customer experience.What We're Looking For<ul><li>Strong communication, negotiation, and relationship-building skills</li><li>Background in Real Estate, Sales, Banking, Insurance, Automotive, Hospitality, Luxury Retail, or any customer-facing role</li><li>UAE real estate experience is an advantage but not mandatory</li><li>Experience with CRM systems and digital sales tools is preferred</li><li>Fluent English required; Arabic and other European languages are a plus</li><li>UAE Driving License is preferred</li></ul>Why Join PSI?<ul><li>Attractive commission structure (up to 50% commission)</li><li>Company-generated qualified leads</li><li>Industry-leading training through PSI Academy</li><li>Access to premium projects and exclusive developer inventory</li><li>Dedicated support from Marketing, CRM, Listing, Mortgage, and Admin teams</li><li>Career growth with one of the UAE's most established real estate companies</li><li>Dynamic multicultural environment with 400+ agents across Abu Dhabi</li></ul>LocationAbu Dhabi, UAEApply Nowmansi.mehta@psinv.net+971 56 802 5425Work Location: In person

Sales Consultant-Primary and Resale Market

Sulzer

<div>Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
<h1 class="jobSectionHeader">About the role
</h1>Develop and lead the regional procurement strategy, objectives, governance and processes for Services across the Middle East &amp; CIS region, covering all product lines including pump services, turbomachinery services, electromechanical services, spare parts, retrofits and field/site services. The role aligns regional procurement priorities with division, global SCM and business strategies, while supporting the needs of service centres, legal entities and project execution teams. It is accountable for improving supplier performance, reducing Cost of Poor Quality (COPQ), improving On-Time In-Full (OTIF) delivery, shortening lead times, strengthening contract coverage and reducing Total Cost of Ownership (TCO).
<div>Main tasks:
</div><div><ul><li>Develop regional procurement strategy, objectives and processes for the Services division across Middle East &amp; CIS, in accordance with Sulzer procurement guidelines.
</li></ul></div><div><ul><li>Align regional priorities with Global Services SCM, division procurement and local business requirements.
</li></ul></div><div><ul><li>Develop and maintain a high-performance procurement culture that improves KPI delivery and customer service to internal and external stakeholders.
</li></ul></div><div><ul><li>Work across the division matrix organization, balancing global category strategies, regional needs, local legal entity requirements and service centre execution priorities.
</li></ul></div><div><ul><li>Deliver regional procurement benefits, savings, cost avoidance and supplier performance improvements across all service product lines.
</li></ul></div><div><ul><li>Provide specialist advice, guidance and service on leading practice procurement to the region.
</li></ul></div><div><ul><li>Manage long-term partnerships with key strategic suppliers, in alignment with division procurement, based on quality, cost, OTIF, responsiveness, compliance and regional service requirements.
</li></ul></div><div><ul><li>Assess, qualify and select regional suppliers in close cooperation with product line, service centre, project execution and legal entity teams.
</li></ul></div><div><ul><li>Drafting of regional framework agreements and execution of contract management
</li></ul></div><div><ul><li>Coordinate procurement development activities, e.g.: governance, new tools digital developments, e-procurement, supplier development, supplier risk, ESG.
</li></ul></div><div><ul><li>Standardization and monitoring the procurement processes
</li></ul></div><div><ul><li>Build and maintain a strong regional network with legal entity procurement managers and operational stakeholders across Middle East &amp; CIS.
</li></ul>Competencies required:
<div><ul><li>Result oriented
</li></ul></div><div><ul><li>Effectively develop and manage the team
</li></ul></div><div><ul><li>Strong leadership skills
</li></ul></div><div><ul><li>Excellent communication skills and even better listening skills
</li></ul></div><div><ul><li>Drive &amp; Motivation
</li></ul></div><div><ul><li>Willingness and capability to lead discussions and make decisions
</li></ul></div><div><ul><li>Familiarity with relevant legislative and regulatory requirements, as well as standard contractual terms and conditions
</li></ul></div><div><ul><li>Strategic mindset and problem-solving skills
</li></ul></div><div><ul><li>In-depth knowledge of sourcing and procurement principles and best practices
</li></ul></div><div><ul><li>Strong negotiation skills to use for large commercial deals
</li></ul></div><div><ul><li>Experience with modern category management, sourcing and procurement systems
</li></ul></div><div><ul><li>Willingness to travel
</li></ul></div>Qualifications &amp; Experience Required:
<div>Education requirements:
</div><div><ul><li>Educated to degree level in supply chain management, economics, finance, operations, engineering, or a related area, with a master&rsquo;s degree preferred
</li></ul></div><div>Job experience:
</div><div><ul><li>Minimum of 5 years of experience in regional procurement, senior supply management, or operations experience
</li></ul></div><div><ul><li>Proven track record of delivering large savings and other value to large swaths of spend via a strong team of employees
</li></ul></div><div>Knowledge requirements (professional, technical , language, safety):
</div><div><ul><li>Knowledge of customs legislation and procedures
</li></ul></div><div><ul><li>Familiar with the major ERP systems
</li></ul></div><div><ul><li>Fluent in English
</li></ul></div><div><ul><li>Supplier Management Knowledge
 
(OTIF, Lead-times, Safety Stocks, MOQ, Supplier Assessment, Supplier Contracts, Supplier Quality)
</li></ul></div></div><h1 class="jobSectionHeader">What we offer you
</h1>As per local requirements 
 
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. 
 
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.</div>

Regional Procurement Manager Middle East & Caspian

KBR, Inc.

<div>
 
 
 Title:
 
 
 
 
 Static and Package Equipment Specialist -Offshore Subsea Project - Pkg 2
 
 
 
 
 Belong, Connect, Grow, with KBR!
 
 
 
 
 
 
 The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals. KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.
 
 
 
 
 
 Job Title: Static and Package Equipment Specialist
 
 
 
 KBR is growing its Project Management Consultancy (PMC) team for an exciting, high profile offshore development in Abu Dhabi. The ADNOC PMC project role would be based initially in Client or Contractors Office in Abu Dhabi.
 
 
 
 
 Job Purpose
 
 
 
 
 Provide specialist engineering expertise for the selection, design, integrity, reliability, troubleshooting, inspection, maintenance, modification, and lifecycle management of static and package equipment across ADNOC Offshore assets. Ensure equipment reliability, safety, operational integrity, and compliance with ADNOC standards, international codes, and oil &amp; gas industry best practices.
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 Static Equipment Engineering
 
 
 
 Act as the Subject Matter Expert (SME) for static equipment including:
 
 
 <ul>
 <li>
 Pressure Vessels
 </li>
 <li>
 Heat Exchangers
 </li>
 <li>
 Columns and Towers
 </li>
 <li>
 Separators
 </li>
 <li>
 Drums
 </li>
 <li>
 Filters
 </li>
 <li>
 Storage Tanks
 </li>
 <li>
 Reactors
 </li>
 <li>
 Pig Launchers and Receivers
 </li>
 <li>
 Fired Heaters
 </li>
 <li>
 Flare Systems
 </li>
 <li>
 Pressure Relief Systems
 
 
 </li>
 </ul>
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Review and approve static equipment designs and specifications.
 </li>
 <li>
 Verify compliance with applicable engineering standards and regulations.
 </li>
 <li>
 Support equipment sizing, material selection, and mechanical design reviews.
 </li>
 <li>
 Conduct fitness-for-service evaluations and remaining life assessments.
 </li>
 <li>
 Provide engineering support for equipment repairs and modifications.
 
 
 </li>
 </ul>
 
 Package Equipment Engineering
 
 
 
 
 Provide Technical Expertise For Package Systems Including:
 
 
 
 <ul>
 <li>
 Gas Compression Packages
 </li>
 <li>
 Pump Packages
 </li>
 <li>
 Diesel Generator Packages
 </li>
 <li>
 Air Compressor Packages
 </li>
 <li>
 Nitrogen Generation Units
 </li>
 <li>
 Chemical Injection Skids
 </li>
 <li>
 Produced Water Treatment Packages
 </li>
 <li>
 Fuel Gas Systems
 </li>
 <li>
 HVAC Equipment Packages
 </li>
 <li>
 Water Injection Packages
 </li>
 <li>
 Utility Packages
 
 
 </li>
 </ul>
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Prepare and review package equipment specifications and datasheets.
 </li>
 <li>
 Conduct technical bid evaluations and vendor assessments.
 </li>
 <li>
 Review supplier documentation and engineering deliverables.
 </li>
 <li>
 Ensure proper integration of package equipment into offshore facilities.
 </li>
 <li>
 Support installation, commissioning, and startup activities.
 
 
 </li>
 </ul>
 
 Technical Authority &amp; Engineering Assurance
 
 
 
 <ul>
 <li>
 Ensure compliance with ADNOC Offshore Engineering Standards.
 </li>
 <li>
 Review engineering design packages during:
 </li>
 <ul>
 <li>
 Conceptual Studies
 </li>
 <li>
 FEED
 </li>
 <li>
 Detailed Engineering
 </li>
 <li>
 EPC Execution
 </li>
 </ul>
 <li>
 Participate in technical reviews and engineering audits.
 </li>
 <li>
 Evaluate vendor deviations and concession requests.
 </li>
 <li>
 Support development and revision of engineering specifications and standards.
 
 </li>
 </ul>
 
 Reliability &amp; Integrity Management
 
 
 
 <ul>
 <li>
 Monitor equipment health and reliability performance.
 </li>
 <li>
 Support implementation of reliability improvement initiatives.
 </li>
 <li>
 Conduct root cause failure analysis (RCFA) for equipment failures.
 </li>
 <li>
 Review inspection reports and recommend corrective actions.
 </li>
 <li>
 Assess corrosion, erosion, fatigue, and material degradation issues.
 </li>
 <li>
 Support Risk-Based Inspection (RBI) programs.
 
 
 </li>
 </ul>
 
 Inspection, Maintenance &amp; Troubleshooting
 
 
 
 <ul>
 <li>
 Provide specialist support during shutdowns and turnarounds.
 </li>
 <li>
 Troubleshoot operational and mechanical issues affecting static and package equipment.
 </li>
 <li>
 Review inspection findings and recommend repair strategies.
 </li>
 <li>
 Develop maintenance strategies and equipment preservation programs.
 </li>
 <li>
 Support inspection teams during major maintenance campaigns.
 
 
 </li>
 </ul>
 
 Project Engineering Support
 
 
 
 <ul>
 <li>
 Provide engineering input for offshore brownfield and greenfield projects.
 </li>
 <li>
 Support equipment procurement and manufacturing oversight.
 </li>
 <li>
 Participate in:
 </li>
 <ul>
 <li>
 Design Reviews
 </li>
 <li>
 HAZOP Studies
 </li>
 <li>
 SIL Reviews
 </li>
 <li>
 Constructability Reviews
 </li>
 <li>
 FAT and SAT Activities
 </li>
 </ul>
 <li>
 Ensure project deliverables meet ADNOC and project requirements.
 
 </li>
 </ul>
 
 Vendor &amp; Contractor Management
 
 
 
 <ul>
 <li>
 Interface with OEMs, suppliers, consultants, and EPC contractors.
 </li>
 <li>
 Review manufacturing and fabrication procedures.
 </li>
 <li>
 Witness shop inspections and testing.
 </li>
 <li>
 Participate in vendor qualification and technical audits.
 
 
 </li>
 </ul>
 
 Health, Safety &amp; Environment (HSE)
 
 
 
 <ul>
 <li>
 Ensure compliance with ADNOC HSE requirements.
 </li>
 <li>
 Participate in:
 </li>
 <ul>
 <li>
 Risk Assessments
 </li>
 <li>
 Incident Investigations
 </li>
 <li>
 Hazard Identification Workshops
 </li>
 </ul>
 <li>
 Promote safe engineering practices and operational excellence.
 
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 
 
 Minimum Qualification
 
 
 
 <ul>
 <li>
 Bachelor's Degree in:
 </li>
 <ul>
 <li>
 Mechanical Engineering
 </li>
 <li>
 Materials Engineering
 </li>
 <li>
 Equivalent Engineering Discipline
 
 </li>
 </ul>
 </ul>
 
 
 Preferred Qualification
 
 
 
 
 <ul>
 <li>
 Master's Degree in Mechanical Engineering.
 </li>
 <li>
 Chartered Engineer (CEng) status preferred.
 
 
 </li>
 </ul>
 
 
 Professional Certifications (Preferred)
 
 
 
 
 <ul>
 <li>
 API 510 &ndash; Pressure Vessel Inspector
 </li>
 <li>
 API 580 / 581 &ndash; RBI Certification
 </li>
 <li>
 API 653 &ndash; Storage Tank Inspector
 </li>
 <li>
 ASME Certification Knowledge
 </li>
 <li>
 NACE Corrosion Certification
 </li>
 <li>
 AMPP Certification
 
 
 </li>
 </ul>
 
 
 Experience
 
 
 
 
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 15 years of experience in Oil &amp; Gas Engineering.
 </li>
 <li>
 Minimum 8 years in static and package equipment engineering.
 </li>
 <li>
 Experience in offshore facilities and ADNOC or major operator projects preferred.
 
 
 </li>
 </ul>
 
 
 Preferred Industry Experience
 
 
 
 
 <ul>
 <li>
 Offshore Production Facilities
 </li>
 <li>
 Gas Processing Plants
 </li>
 <li>
 Oil Processing Facilities
 </li>
 <li>
 EPC/EPCI Projects
 </li>
 <li>
 Brownfield Modifications
 </li>
 <li>
 Large Capital Projects
 
 
 </li>
 </ul>
 
 
 Technical Skills
 
 
 
 
 
 Static Equipment
 
 
 
 <ul>
 <li>
 Pressure Vessel Design
 </li>
 <li>
 Heat Exchanger Design
 </li>
 <li>
 Fired Heater Systems
 </li>
 <li>
 Tank Design
 </li>
 <li>
 Flare System Engineering
 </li>
 <li>
 Piping Interface Knowledge
 </li>
 <li>
 Material Selection
 
 
 </li>
 </ul>
 
 Package Equipment
 
 
 
 <ul>
 <li>
 Compressor Packages
 </li>
 <li>
 Pump Packages
 </li>
 <li>
 Utility Skids
 </li>
 <li>
 Chemical Injection Systems
 </li>
 <li>
 Water Treatment Packages
 </li>
 <li>
 HVAC Packages
 
 
 </li>
 </ul>
 
 Integrity Management
 
 
 
 <ul>
 <li>
 Risk-Based Inspection (RBI)
 </li>
 <li>
 Fitness for Service (FFS)
 </li>
 <li>
 Corrosion Assessment
 </li>
 <li>
 Mechanical Integrity Programs
 </li>
 <li>
 Root Cause Analysis (RCA)
 
 
 </li>
 </ul>
 
 Engineering Software
 
 
 
 <ul>
 <li>
 PV Elite
 </li>
 <li>
 Compress
 </li>
 <li>
 Aspen HYSYS (awareness)
 </li>
 <li>
 AutoCAD
 </li>
 <li>
 SmartPlant
 </li>
 <li>
 SAP PM
 
 
 </li>
 </ul>
 
 Knowledge of Industry Standards
 
 
 
 
 Strong Working Knowledge Of:
 
 
 
 
 ASME Standards
 
 
 
 <ul>
 <li>
 ASME Section VIII
 </li>
 <li>
 ASME B31.3
 </li>
 <li>
 ASME PCC-2
 
 
 </li>
 </ul>
 
 API Standards
 
 
 
 <ul>
 <li>
 API 510
 </li>
 <li>
 API 570
 </li>
 <li>
 API 571
 </li>
 <li>
 API 579
 </li>
 <li>
 API 580 / 581
 </li>
 <li>
 API 650
 </li>
 <li>
 API 653
 
 
 </li>
 </ul>
 
 International Standards
 
 
 
 <ul>
 <li>
 ISO Standards
 </li>
 <li>
 NACE/AMPP Standards
 </li>
 <li>
 DNV Standards
 </li>
 <li>
 ADNOC Offshore Standards
 
 
 </li>
 </ul>
 
 R2126791
 
</div>

Static and Package Equipment Specialist -Offshore Subsea Project - Pkg 2

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