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customer service specialist

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172720
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Service Specialist plays a crucial role in delivering exceptional service to enhance the shopping experience within Marks &amp; Spencer's retail division. By effectively handling customer inquiries and complaints, supervising team operations, and maintaining visual merchandising, the role ensures high standards are consistently met. Additionally, the specialist manages key services such as Bra Fit, Suit Fit, and Barista, and oversees cash handling and transactions, contributing to both operational excellence and customer satisfaction.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service and Complaint Resolution
 
 
 <ul>
 <li>
 Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.
 </li>
 <li>
 Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer's satisfaction.
 </li>
 <li>
 Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.
 
 
 </li>
 </ul>
 Supervise Daily Operations
 
 
 <ul>
 <li>
 Collaborate with the Duty Manager to oversee daily department tasks.
 </li>
 <li>
 Coach and support the customer service team to meet performance goals.
 
 
 </li>
 </ul>
 Visual Merchandising Standards
 
 
 <ul>
 <li>
 Ensure displays meet the company's visual merchandising guidelines.
 </li>
 <li>
 Regularly check the store's appearance to maintain high standards.
 
 
 </li>
 </ul>
 Cash Handling &amp; Float Management
 
 
 <ul>
 <li>
 Count and balance cash floats at the start and end of the day.
 </li>
 <li>
 Follow company policies to ensure accurate cash transactions.
 
 
 </li>
 </ul>
 Specialized Services Management
 
 
 <ul>
 <li>
 Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.
 </li>
 <li>
 Promote and ensure high-quality service in these specialized areas.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong customer service skills and problem-solving abilities.
 </li>
 <li>
 Proficiency in supervising and coaching a team to achieve performance goals.
 </li>
 <li>
 Attention to detail for maintaining visual merchandising standards.
 </li>
 <li>
 Effective communication skills, both verbal and written.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Proven experience in customer service and problem-solving.
 </li>
 <li>
 Ability to supervise and motivate a team effectively.
 </li>
 <li>
 Experience in managing cash floats and financial procedures.
 </li>
 <li>
 Familiarity with services like Bra Fit or Suit Fit.
 </li>
 <li>
 Excellent verbal and written communication skills.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Customer Service Specialist/ Sr. Sales | Retail | M&S | Al Ain - UAE

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Specialist, you build brand loyalty and create owners of Apple products and services. You&rsquo;re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers&rsquo; needs, customizing recommendations to enrich their lives. 
 
Description 
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. 
 
Understand and proactively stay up to date on Apple&rsquo;s products, services, purchase options, and Product Zone sales processes. 
 
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities. 
 
Maintain accuracy and follow guidance. 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate knowledge of Apple products and services.
 
Personalize solutions based on customer needs, and effectively communicate them. 
Work in a fast-paced environment, often supporting multiple customers at the same time. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be curious and open to learning from others and helping each other grow. 
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Specialist

Al Nukhba Center

Job Poster: Female Marketing Specialist (Arabic &amp; English)We're Hiring: Marketing SpecialistLocation: Abu Dhabi &ndash; Al Nukhba CenterFull-Time | Immediate Joining PreferredJob Description:As a Marketing Specialist at Al Nukhba Center, you will play a key role in representing our services and values to clients. Your main responsibility is to ensure a positive and professional experience for clients, explain our services clearly, and support the smooth flow of operations.Requirements:<ul><li>Minimum 2 years of experience in marketing or customer-facing roles</li><li>Fluent in Arabic and English (speaking &amp; writing)</li><li>Holds a Bachelor&rsquo;s degree (any field)</li><li>Presentable with strong verbal communication skills</li><li>Professional attitude and client handling skills</li><li>Female candidate below 30 years old</li></ul>Responsibilities:<ul><li>Greet and assist clients in the center</li><li>Explain service options and processes clearly</li><li>Coordinate with internal departments to guide customers</li><li>Maintain a welcoming and organized environment</li><li>Represent Al Nukhba with professionalism and courtesy</li></ul>Only Arabic speaker.Interested candidate send there cv to hr@nukhbacenter.aeJob Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Female Marketing Executive (Arabic & English)

Intrepid

<div>The CAC Cashier &amp; MWR Specialist will be conducting activities and/or event that will be held twice on the day it is scheduled, at each service location, so both shifts have the ability to participate. Run and manage resale activities including alcohol sales. Must be knowledgeable of the regulations and rules of play regarding all weekly recreational activities and tournaments hosted within the facilities, as well as, be able to promptly answer all guest inquiries. Will be hosting MWR special events. Hosting an event includes organizing the event, marketing the event, set-up and tear down of equipment and decorations, audiovisual support, arranging/providing transportation (to include qualified licensed drivers and vehicles) of entertainers (estimated maximum of 20) between point of arrival and the base and during their stay on base, escorting entertainers to and from the event, and providing labor and supervision to support the event as required.
ESSENTIAL JOB FUNCTIONS:
<ul><li>Will maintain all MWR facilities in a clean, sanitary, healthy, and professional manner free of dust, dirt, debris, clutter, and trash.
</li><li>Provide cashier services as part of the respective resale/retail operations including handling resale requirements to include alcohol sales
</li><li>Will conduct weekly events include bingo, Texas Hold&rsquo;em, foosball, dominoes, spades, bid whiz, karaoke, pizza night, pool, ping pong, video game tournaments, etc.
</li><li>Food giveaways such as complimentary pizza, subs, and donuts shall be used to enhance scheduled programs.
</li><li>Handle customer inquiries, check in/out games, play movies, provide information of upcoming trips/tours, decorate for holidays, develop and run tournaments, count customers, provide information of upcoming events, and ensure complimentary consumable items are provided to customers such as popcorn at all times.
</li><li>Shall verify all supplies necessary to enjoy the complimentary items are properly stocked
</li><li>Will arrange for reservation of a staging area for the entertainers.
</li><li>Performs other related duties needed/required to support the mission.
</li></ul>LICENSE &amp; CERTIFICATIONS:
<ul><li>Valid U.S. Driver&rsquo;s License and be able to operate a vehicle with a manual transmission.
</li><li>Valid US Passport preferred.
 </li></ul>ADDITIONAL REQUIREMENTS
<ul><li>Must be able to meet all current USCENTCOM Deployment Policy Requirements, including vaccination for COVID-19 as outlined in Paragraph 1.A. of the USCENTCOM JAN 22 MOD SIXTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY
</li><li>Able to obtain and maintain a valid Residency Visa for UAE
</li><li>Must be able to work in extreme environmental conditions including dust and high temperatures.
</li><li>Must be able to endure long hours, exposure to weather and hazardous conditions.
</li></ul>TRAVEL: 100%, in deployed location.
SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance.
<div><div><div><div><div><div><div>Intrepid Acquisition Holdings, LLC
www.intrepidgs.com
Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div></div></div></div></div></div></div>

Specialist, CAC Cashier & MWR Specialist

ALDAR

<div>
 
 
 Aldar Retail Management
 
 is looking for a
 
 Customer Experience (CX) Analyst
 
 to support the implementation of our CX strategy by analyzing customer feedback, generating actionable insights, and tracking performance across all touchpoints. This role plays a key part in delivering seamless, engaging experiences for our guests, coordinating CX initiatives, and managing customer issue tickets across the business.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 CX Insights &amp; Reporting
 
 
 <ul>
 <li>
 Analyze customer feedback from surveys, social media, emails, service desks, websites, and mystery shopping.
 </li>
 <li>
 Prepare regular reports tracking
 
 NPS, CSAT, CES, complaint trends, and mystery shopper results
 
 , and respond to ad-hoc data requests.
 </li>
 <li>
 Identify trends, pain points, and opportunities using quantitative and qualitative methods.
 </li>
 <li>
 Develop presentations and share actionable insights with internal stakeholders to drive improvements.
 </li>
 <li>
 Collaborate with Customer Service teams and CX platform managers to ensure data quality and consistency.
 </li>
 </ul>
 
 
 Operational Excellence &amp; Service Delivery
 
 
 <ul>
 <li>
 Monitor and manage customer tickets and complaints, ensuring timely follow-up and resolution.
 </li>
 <li>
 Collaborate across departments and escalate issues when necessary.
 </li>
 <li>
 Generate monthly reports on resolution times, SLA compliance, and recurring issues.
 </li>
 <li>
 Conduct root-cause analyses and recommend process improvements.
 </li>
 <li>
 Support adoption of CX tools and processes that enhance guest convenience and accessibility.
 </li>
 </ul>
 
 
 CX Activations &amp; Engagement Support
 
 
 <ul>
 <li>
 Assist in planning, coordination, and execution of CX activations, events, and in-mall initiatives.
 </li>
 <li>
 Track participation, engagement, and feedback to measure success.
 </li>
 <li>
 Coordinate with vendors and internal teams to ensure seamless delivery of initiatives.
 </li>
 </ul>
 
 
 Stakeholder Engagement &amp; Collaboration
 
 
 <ul>
 <li>
 Work closely with Retail Marketing, Leasing, Operations, and Development teams to integrate customer insights.
 </li>
 <li>
 Provide timely and actionable reports to management to support decision-making and performance tracking.
 </li>
 </ul>
 
 
 Key Metrics &amp; Results
 
 
 <ul>
 <li>
 
 Customer Satisfaction:
 
 NPS, CSAT, Mystery Shopper results
 </li>
 <li>
 
 Service Quality:
 
 SOP adherence, complaint resolution times, operational audits
 </li>
 <li>
 
 Stakeholder Engagement:
 
 Retailer feedback, cross-department collaboration
 </li>
 <li>
 
 Brand Impact:
 
 CX awards, PR mentions, guest testimonials
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Based at
 
 Yas Mall HQ
 
 with daily interaction across multiple mall locations.
 </li>
 <li>
 Occasional travel may be required between locations depending on portfolio scope.
 </li>
 <li>
 High-touch role requiring presence during operational hours, including weekends.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Experience:
 
 3&ndash;5 years in
 
 Customer Experience, Data Analytics, Market Research, or related fields
 
 . Retail, shopping mall, or hospitality experience preferred.
 </li>
 <li>
 
 Skills:
 
 Data analytics, qualitative &amp; quantitative research, customer journey mapping, stakeholder influence. Familiarity with CX tools (Qualtrics, Power BI, Tableau) is a plus.
 </li>
 <li>
 
 Interpersonal Skills:
 
 Strong communication and presentation skills, collaborative mindset, highly organized, proactive, and detail-oriented.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in
 
 Business, Marketing, Statistics, Data Analytics, or related discipline
 
 . CX certification is a plus.
 </li>
 </ul>
 
 
</div>

Customer Experience Analyst – Retail_ Aldar Retail Management

Al Tayer Group

An established industry player is seeking a dedicated Customer Service Representative to enhance client interactions and support service operations. This role involves welcoming customers, providing essential information, and ensuring their comfort while they await service. The ideal candidate will possess strong customer service skills, be proficient in Microsoft Office, and communicate effectively in both English and Arabic. Join a dynamic team in a multicultural environment where your contributions will directly impact customer satisfaction and service excellence.

Bilingual Customer Care Specialist - English & Arabic

Gargash Insurance

Customer Service Officer - Non-Motor - Abu Dhabi Job Description Underwriting/Placement and Servicing for New Clients and Managing Existing clients Eligibility Criteria : Placement:<ul><li>Developing strong relationships with underwriters and operational staff in the Insurance Market to enhance collaboration and maximize business opportunities.</li><li>Ensuring successful placement of general Insurance business for Gargash clients in the local/ regional market by leveraging market knowledge and negotiating the best rates.</li><li>Negotiating target rates with the Market.</li></ul>Account Management:<ul><li>Advising clients on renewals, managing relationships with key stakeholders, and delivering outstanding service to them.</li><li>Working with clients to expand and develop their coverage to ensure they have the right cover.</li><li>Ensuring retention levels and targeted department budget is met.</li><li>Support the business development colleagues to achieve business objectives.</li><li>Working in a compliant and timely manner on renewals</li></ul>

Customer Service Officer - Non-Motor - Abu Dhabi

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