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customer service specialist

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Specialist, you build brand loyalty and create owners of Apple products and services. You&rsquo;re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers&rsquo; needs, customizing recommendations to enrich their lives. 
 
Description 
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. 
 
Understand and proactively stay up to date on Apple&rsquo;s products, services, purchase options, and Product Zone sales processes. 
 
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities. 
 
Maintain accuracy and follow guidance. 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate knowledge of Apple products and services.
 
Personalize solutions based on customer needs, and effectively communicate them. 
Work in a fast-paced environment, often supporting multiple customers at the same time. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be curious and open to learning from others and helping each other grow. 
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Specialist

Titanuim One

Location: AL SALAM STREET, ABU DHABI CITY Job Type: SALES SPECIALISTAbout Us: Our company is a leader in premium car care services, including detailing, window tinting, paint protection film (PPF), and accessories. We pride ourselves on delivering exceptional quality and customer service.Responsibilities:<ul><li>Greet and engage customers, providing professional consultations on our range of services and products.</li><li>Build strong customer relationships and ensure a seamless, positive experience from inquiry to service delivery.</li><li>Achieve monthly sales targets by understanding customer needs and recommending tailored solutions.</li><li>Process transactions accurately and manage all related paperwork and documentation.</li><li>Stay up-to-date on industry trends and product knowledge to be a trusted expert for our clients.</li></ul>Requirements:<ul><li>Proven experience in sales, preferably in the automotive or service industry.</li><li>Excellent communication, presentation, and negotiation skills.</li><li>A positive attitude, strong work ethic, and attention to detail.</li><li>Ability to work effectively in a team environment.</li><li>Valid driver's license and clean driving record (if required for moving vehicles/test drives).</li></ul>To Apply: Submit your cv or email your resume directly to milarosealit6@gmail.com.Job Types: Full-time, Part-time, Temporary Contract length: 12 monthsPay: AED2,000.00 - AED5,000.00 per month

Sales Specialist - Automotive Car Care

Property Shop Investment LLC

Company: Property Shop Investment Location: Abu Dhabi, UAE Job Type: Full-TimeRole OverviewThe International Client Relation Specialist will serve as the primary point of contact for global clients, ensuring seamless communication, high customer satisfaction, and exceptional service delivery. This role requires someone with strong cultural awareness, excellent communication skills, and the ability to manage client relationships across multiple regions and time zones.Key Responsibilities<ul><li>Act as the main liaison for international clients, ensuring prompt and professional communication.</li><li>Build strong and long-term client relationships by understanding their needs and expectations.</li><li>Handle high-volume client inquiries via email, phone, WhatsApp, and CRM platforms.</li><li>Provide end-to-end support from onboarding to ongoing service delivery.</li></ul>Account Handling &amp; Coordination<ul><li>Manage client portfolios and ensure services are delivered according to agreed timelines and standards.</li><li>Coordinate internally between operations, sales, marketing, finance, and other departments to meet client requirements.</li><li>Track client requests, follow-ups, and updates through CRM systems.</li></ul>Service Excellence<ul><li>Ensure all international clients receive exceptional support and timely resolutions.</li><li>Monitor service quality and maintain high customer satisfaction scores.</li><li>Address client issues or complaints professionally and escalate when needed.</li></ul>Communication &amp; Reporting<ul><li>Prepare weekly and monthly performance, account status, and activity reports.</li><li>Maintain accurate records of interactions, contracts, and transactions.</li><li>Provide insights and feedback on client trends, service gaps, and improvement opportunities.</li></ul>RequirementsEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Hospitality, Tourism, International Relations, or related field.</li><li>2&ndash;5 years of experience in client relations, customer service, account management, or hospitality.</li><li>Experience managing international clients is highly preferred.</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills in English; additional languages are a plus.</li><li>Strong interpersonal and negotiation skills.</li><li>Ability to handle multicultural clients with professionalism and cultural sensitivity.</li><li>Proficient in CRM software and MS Office.</li><li>Highly organized, detail-oriented, and able to manage multiple accounts simultaneously.</li><li>Problem-solving attitude with the ability to work under pressure and meet deadlines.</li></ul>Preferred Attributes<ul><li>Experience in real estate, property management, travel/tourism, or hospitality.</li><li>Flexible with working hours to accommodate different time zones.</li><li>Customer-centric mindset with a strong sense of ownership and responsibility.</li></ul>Why Join PSI?<ul><li>Opportunity to work with a diverse international client base</li><li>Collaborative and multicultural team</li><li>Growth-oriented environment with training and development</li><li>Competitive salary and performance incentives</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you from a European country?</li></ul>Experience:<ul><li>Customer Service: 2 years (Required)</li></ul>

Internation Client Relation Specialist - European

ALDAR

<div>
 
 
 Aldar Retail Management
 
 is looking for a
 
 Customer Experience (CX) Analyst
 
 to support the implementation of our CX strategy by analyzing customer feedback, generating actionable insights, and tracking performance across all touchpoints. This role plays a key part in delivering seamless, engaging experiences for our guests, coordinating CX initiatives, and managing customer issue tickets across the business.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 CX Insights &amp; Reporting
 
 
 <ul>
 <li>
 Analyze customer feedback from surveys, social media, emails, service desks, websites, and mystery shopping.
 </li>
 <li>
 Prepare regular reports tracking
 
 NPS, CSAT, CES, complaint trends, and mystery shopper results
 
 , and respond to ad-hoc data requests.
 </li>
 <li>
 Identify trends, pain points, and opportunities using quantitative and qualitative methods.
 </li>
 <li>
 Develop presentations and share actionable insights with internal stakeholders to drive improvements.
 </li>
 <li>
 Collaborate with Customer Service teams and CX platform managers to ensure data quality and consistency.
 </li>
 </ul>
 
 
 Operational Excellence &amp; Service Delivery
 
 
 <ul>
 <li>
 Monitor and manage customer tickets and complaints, ensuring timely follow-up and resolution.
 </li>
 <li>
 Collaborate across departments and escalate issues when necessary.
 </li>
 <li>
 Generate monthly reports on resolution times, SLA compliance, and recurring issues.
 </li>
 <li>
 Conduct root-cause analyses and recommend process improvements.
 </li>
 <li>
 Support adoption of CX tools and processes that enhance guest convenience and accessibility.
 </li>
 </ul>
 
 
 CX Activations &amp; Engagement Support
 
 
 <ul>
 <li>
 Assist in planning, coordination, and execution of CX activations, events, and in-mall initiatives.
 </li>
 <li>
 Track participation, engagement, and feedback to measure success.
 </li>
 <li>
 Coordinate with vendors and internal teams to ensure seamless delivery of initiatives.
 </li>
 </ul>
 
 
 Stakeholder Engagement &amp; Collaboration
 
 
 <ul>
 <li>
 Work closely with Retail Marketing, Leasing, Operations, and Development teams to integrate customer insights.
 </li>
 <li>
 Provide timely and actionable reports to management to support decision-making and performance tracking.
 </li>
 </ul>
 
 
 Key Metrics &amp; Results
 
 
 <ul>
 <li>
 
 Customer Satisfaction:
 
 NPS, CSAT, Mystery Shopper results
 </li>
 <li>
 
 Service Quality:
 
 SOP adherence, complaint resolution times, operational audits
 </li>
 <li>
 
 Stakeholder Engagement:
 
 Retailer feedback, cross-department collaboration
 </li>
 <li>
 
 Brand Impact:
 
 CX awards, PR mentions, guest testimonials
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Based at
 
 Yas Mall HQ
 
 with daily interaction across multiple mall locations.
 </li>
 <li>
 Occasional travel may be required between locations depending on portfolio scope.
 </li>
 <li>
 High-touch role requiring presence during operational hours, including weekends.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Experience:
 
 3&ndash;5 years in
 
 Customer Experience, Data Analytics, Market Research, or related fields
 
 . Retail, shopping mall, or hospitality experience preferred.
 </li>
 <li>
 
 Skills:
 
 Data analytics, qualitative &amp; quantitative research, customer journey mapping, stakeholder influence. Familiarity with CX tools (Qualtrics, Power BI, Tableau) is a plus.
 </li>
 <li>
 
 Interpersonal Skills:
 
 Strong communication and presentation skills, collaborative mindset, highly organized, proactive, and detail-oriented.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in
 
 Business, Marketing, Statistics, Data Analytics, or related discipline
 
 . CX certification is a plus.
 </li>
 </ul>
 
 
</div>

Customer Experience Analyst – Retail_ Aldar Retail Management

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple&rsquo;s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results. 
 
Description 
Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. 
 
Be knowledgeable about and proactively stay up to date on Apple&rsquo;s products, services, purchase options and Product Zone sales processes.
 
 
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities.
 
 
Maintain accuracy and follow guidance. 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate knowledge of Apple products and services.
 
Show a track record of producing top-performing sales and customer experience results. 
Personalize solutions based on customer needs, and effectively communicate them. 
Solve customer concerns using care, learning, and presentation skills. 
Work in a fast-paced environment, often supporting multiple customers at the same time. 
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
 
Support and educate the broader team by sharing knowledge, experiences, and insights. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Expert

Al Tayer Group

An established industry player is seeking a dedicated Customer Service Representative to enhance client interactions and support service operations. This role involves welcoming customers, providing essential information, and ensuring their comfort while they await service. The ideal candidate will possess strong customer service skills, be proficient in Microsoft Office, and communicate effectively in both English and Arabic. Join a dynamic team in a multicultural environment where your contributions will directly impact customer satisfaction and service excellence.

Bilingual Customer Care Specialist - English & Arabic

Be Healthy Cloud Kitchens

We are seeking a motivated and detail-oriented Nutritionist &amp; Customer Service Coordinator to join our team, a leading meal plan company in the UAE. This dual role combines nutritional expertise with exceptional customer service to support our clients in achieving their health and wellness goals. The ideal candidate will have a passion for nutrition, strong communication skills, and the ability to deliver personalized customer experiences.Key ResponsibilitiesIMP: Nutrition Support:<ul><li>Assist in designing and reviewing meal plans tailored to clients&rsquo; dietary needs, preferences, and goals (e.g., vegan, high-protein, gluten-free, weight loss).</li><li>Provide nutritional guidance and answer client queries about meal plans, portion sizes, and dietary requirements.</li></ul>1. Order Management<ul><li>Handle meal plan subscriptions (start, pause, cancel, modify).</li><li>Track order confirmations and ensure delivery timelines are communicated.</li><li>Manage last-minute changes (e.g. delivery location, skip a day).</li></ul>2.Customer Communication<ul><li>Respond to inquiries via WhatsApp, phone, email, live chat, and social media.</li><li>Send reminders for payment renewals or plan expirations.</li><li>Update customers on holiday schedules or special promotions.</li><li>Communicate clearly in English</li></ul>3. Delivery Coordination<ul><li>Liaise with delivery teams to ensure timely delivery.</li><li>Address failed deliveries or incorrect addresses.</li><li>Communicate any delivery delays due to traffic, weather, or other factors.</li></ul>4. Feedback &amp; Complaint Handling<ul><li>Gather customer feedback on meals and service.</li><li>Resolve complaints about food quality, delivery, or service delays.</li><li>Offer compensations (e.g. replacement meal, discount) when needed.</li></ul>5. ERP &amp; CRM Management<ul><li>Update customer records on CRM if available</li><li>Log interactions and track customer concerns for resolution and analysis.</li><li>Use CRM for order tracking or internal coordination.</li></ul>6. Coordination with Operations team and kitchen<ul><li>Collaborate with the kitchen/chef team for special requests or allergies.</li><li>Work with logistics for optimized routing and delivery schedules.</li><li>Provide insights from customer feedback to marketing and product teams.</li></ul>7. Sales &amp; Upselling --&gt; we can add this task<ul><li>Promote additional services (be representative in events)</li><li>Encourage plan upgrades (e.g., from weekly to monthly plans).</li><li>Offer trial plans or refer-a-friend incentives.</li></ul>Skills Required<ul><li>Excellent communication and interpersonal skills.</li><li>Basic knowledge of nutrition.</li><li>Ability to multitask and work under pressure.</li></ul>Hybrid RoleJob Type: PermanentPay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>Are you Emirati?</li></ul>Experience:<ul><li>Nutritionist: 1 year (Preferred)</li></ul>

Nutritionist & Customer Service Coordinator - Emirati

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