customer service officer Jobs in Abu Dhabi

customer service officer

customer service representative Jobs in Abu Dhabi

customer service representative

guest service agent

customer care executive Jobs in Abu Dhabi

customer care executive

customer care representative Jobs in Abu Dhabi

customer care representative

customer service specialist

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172720
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Service Specialist plays a crucial role in delivering exceptional service to enhance the shopping experience within Marks &amp; Spencer's retail division. By effectively handling customer inquiries and complaints, supervising team operations, and maintaining visual merchandising, the role ensures high standards are consistently met. Additionally, the specialist manages key services such as Bra Fit, Suit Fit, and Barista, and oversees cash handling and transactions, contributing to both operational excellence and customer satisfaction.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service and Complaint Resolution
 
 
 <ul>
 <li>
 Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.
 </li>
 <li>
 Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer's satisfaction.
 </li>
 <li>
 Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.
 
 
 </li>
 </ul>
 Supervise Daily Operations
 
 
 <ul>
 <li>
 Collaborate with the Duty Manager to oversee daily department tasks.
 </li>
 <li>
 Coach and support the customer service team to meet performance goals.
 
 
 </li>
 </ul>
 Visual Merchandising Standards
 
 
 <ul>
 <li>
 Ensure displays meet the company's visual merchandising guidelines.
 </li>
 <li>
 Regularly check the store's appearance to maintain high standards.
 
 
 </li>
 </ul>
 Cash Handling &amp; Float Management
 
 
 <ul>
 <li>
 Count and balance cash floats at the start and end of the day.
 </li>
 <li>
 Follow company policies to ensure accurate cash transactions.
 
 
 </li>
 </ul>
 Specialized Services Management
 
 
 <ul>
 <li>
 Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.
 </li>
 <li>
 Promote and ensure high-quality service in these specialized areas.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong customer service skills and problem-solving abilities.
 </li>
 <li>
 Proficiency in supervising and coaching a team to achieve performance goals.
 </li>
 <li>
 Attention to detail for maintaining visual merchandising standards.
 </li>
 <li>
 Effective communication skills, both verbal and written.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Proven experience in customer service and problem-solving.
 </li>
 <li>
 Ability to supervise and motivate a team effectively.
 </li>
 <li>
 Experience in managing cash floats and financial procedures.
 </li>
 <li>
 Familiarity with services like Bra Fit or Suit Fit.
 </li>
 <li>
 Excellent verbal and written communication skills.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Customer Service Specialist/ Sr. Sales | Retail | M&S | Al Ain - UAE

IFM Facilities Management LLC

Role Overview:Based in Abu Dhabi, the Customer Care Specialist will handle inbound and outbound calls from iFM&rsquo;s clients, addressing issues related to hard and soft services. The role involves logging and resolving service requests, updating records, and coordinating with operations teams to ensure timely and effective resolution, while maintaining a high level of customer satisfaction.Key Responsibilities:<ul><li>Manage a high volume of inbound and outbound calls professionally and efficiently</li><li>Log customer requests and complaints, troubleshoot issues, and follow up until resolution</li><li>Provide clear, solution-oriented responses and escalate inquiries as needed</li><li>Update customer records and reissue tasks when required</li><li>Promote company updates via social media channels (LinkedIn, Facebook, Instagram)</li></ul>Qualifications &amp; Experience:<ul><li>Diploma/Degree in any field</li><li>Strong communication skills in English (Arabic proficiency preferred)</li><li>Minimum 2 years of experience working in Call Center ERP / CAFM system</li><li>Experience in FM or Property Management is a plus</li><li>Social media awareness and customer-first mindset</li></ul>If interested, please send your updated profile to: careers@ifmuae.netJob Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li><li>Which ERP system have you used?</li></ul>Experience:<ul><li>Call Centre: 2 years (Required)</li><li>in Facilities Management / Property Management: 2 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Care Specialist

Property Shop Investment LLC

About Property Shop Investment (PSI)Property Shop Investment (PSI) is a leading real estate brokerage headquartered in Abu Dhabi. We specialize in property sales, leasing, and investment advisory services across the UAE and beyond. Our mission is to deliver exceptional experiences to clients worldwide through professionalism, innovation, and a 5-star service approach.Role OverviewAs part of our elite After-Sales International Hub, the International Client Relations Specialist is responsible for ensuring a seamless, white-glove experience for PSI&rsquo;s international clients &mdash; particularly those with international phone numbers registered in our CRM.This role is ideal for someone with a hospitality or luxury service background who thrives in a multicultural, client-focused environment. You will be the key contact point post-sale, ensuring every client receives exceptional support, communication, and care.Key Responsibilities<ul><li>Serve as the main point of contact for international clients after purchase, ensuring a premium service experience.</li><li>Communicate with clients via calls, WhatsApp, and email &mdash; especially those with international numbers in the CRM.</li><li>Provide updates on off-plan projects, handover timelines, and next steps.</li><li>Coordinate and deliver VIP welcome packages or personalized experiences for high-profile clients.</li><li>Collaborate with sales, after-sales, property management, and marketing teams to ensure service excellence.</li><li>Anticipate client needs and exceed expectations in every interaction.</li><li>Record and manage client communication and feedback in the CRM system.</li></ul>Ideal Candidate Profile<ul><li>Female candidates preferred, with a background in hospitality, luxury service, or client relations.</li><li>Experience handling international or high-net-worth clients.</li><li>Fluent in English; proficiency in Arabic, Chinese or other European languages is an advantage.</li><li>Strong communication skills with a polished, professional presence.</li><li>Highly organized, empathetic, and detail-oriented.</li><li>Able to multitask and coordinate across teams while maintaining top-tier service quality.</li><li>Naturally proactive, client-focused, and passionate about delivering excellence.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>What is your salary expectation for this role?</li></ul>Experience:<ul><li>customer service: 2 years (Required)</li></ul>

International Client Relations Specialist

First Abu Dhabi Bank

<div>Company Description 
Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry. 
Job Description 
KEY ACCOUNTABILITIES:
Systems, Processes &amp; Procedures<ul><li>
 Ensure that request for printing and dispatching Liability letters is done within SLA.</li><li>
Responds promptly and directly to customer issues and questions over the email.</li><li>
Ensures accuracy of information shared with customer and ensure that there is no unauthorized divulging of confidential information.</li><li>
Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li><li>
Demonstrate compliance to organisation&rsquo;s values and ethics at all times to support the establishment of a value drive culture within the bank.</li><li>
Recommend process improvements for increased efficiency and cost effectiveness.</li><li>
Stay current with the revised and updated policy and procedures on products and Norms; and illustrate the prior to the team</li></ul>
Continuous Improvement<ul><li>
Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</li></ul>
Reporting
Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
Job Context
SERVICE<ul><li>
Assist in the design of quality assurance processes, procedural audits, and assessment in line with overall strategy.</li><li>
Analyse tasks, workflows, and management activities, and assist in preparation policies and procedure manuals for AMO.</li><li>
Determine the root cause of operational/service defects.</li><li>
Assist in Dormant Account Management related processes.</li><li>
Assist in relevant customer and account updates pertaining to account management operations.</li><li>
Uses data collected from inspections and testing procedures to determine the cause of service/operational quality issues.</li><li>
Participate in employee quality improvement teams to reduce defects and make recommendations to improve the processes based on findings from analysis.</li><li>
Document results of new procedures after implementation to show quality improvements.</li><li>
Ensure that procedures are understood, implemented, and evaluated periodically for continual improvement.</li><li>
Assist in conducting internal quality assurance evaluations on AMO processes, people, facilities, and systems. Records and report results to management.</li><li>
Assist in the development and documentation of quality related training programs.</li><li>
Review and quality check automated reports, identify any risks and issues and raise appropriately.</li><li>
Conduct trend analysis on performance to proactively identify problems and areas for improvements to both behaviour and service, and ensure they are driven through to completion.</li><li>
Assist in conducting quality assurance inspections.</li><li>
Maintain &amp; track process improvement objectives.</li><li>
Prepare reports by collecting, and summarizing data; making recommendations, including QA reports.</li></ul>
RISK
<ul><li>Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the Bank.</li><li>
Ensure timely and effective communication is maintained with internal customers taking utmost care in protecting the reputation of the bank.</li><li>
Identify risk and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the Supervisor / Line Manager / Department Head within the Unit and be a part of the team designing the mitigating factors.</li></ul>
PEOPLE<ul><li>
Maintain professionalism and effective communication with colleagues within the Unit and all other Departments.</li><li>
Adhere to your individual duties and responsibilities and support the team to deliver service excellence.</li></ul>
 BUSINESS EFFICIENCY
<ul><li>Manage the work flows efficiently with the resources available without compromising on the risk and services. Provide improvement suggestions to enhance the quality and efficiency in our work resulting in best customer service.</li><li>
Maintain highly efficient turnaround time.</li></ul> 

Qualifications 
<ul><li>
Good Product knowledge</li><li>
Proficiency in MS Office</li><li>
Excellent communication skills</li><li>
Good understanding of banking industry trends in the local market</li><li>
Good market awareness of product range and pricing</li><li>
Good analytical skills</li><li>
Bachelor&rsquo;s degree in finance, Banking, Business Management or a related major field of study is required. 1-2 year of experience in banking or similar experience</li></ul></div>

Senior Officer- Liability Letter Issuance (emiratized role)

Ermenegildo Zegna

<div><h1 class="jobSectionHeader">JOB CONTENT</h1>
The Style Advisors transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Style Advisors builds a relationship with each customer that lasts over time, and begins with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service. The Style Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Style Advisor at Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand. 
 
Main responsibilities:
<ul><li>Manage Customer Relationships and Customer Service during and after the sale</li>
<li>Develop a deep knowledge of the Zegna collections to advise customers on styling and &ldquo;total looks&rdquo;</li>
<li>Contribute to store Visual &amp; Image</li>
<li>Maximize sales through retail operational excellence</li>
</ul><h1 class="jobSectionHeader">KEY RESPONSIBILITIES</h1>
MAIN RESPONSIBILITIES 
Customer Relationships and Customer Service
<ul><li>Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
</li><li>Demonstrates entrepreneurial mindset in developing the business.</li>
<li>Consistently and effectively networks to attract new customers and develop a customer database.
</li><li>Consults with customers to discover their needs through exploring customer preferences and occasions for which the customers are shopping.</li>
<li>Anticipates customers&rsquo; expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
</li><li>Creates opportunities for customers to experience multiple Zegna brands, products and &ldquo;total looks&rdquo; through demonstrating relevant yet personalized mix and match options.
</li><li>Promote Zegna Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer&rsquo;s current and/or future needs.</li>
<li>Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.</li>
<li>-Leverage &ldquo;Zegna Stories&rdquo; to support and enhance the selling ceremony -
</li><li>Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.</li>
<li>Cultivates future customer connections with Zegna (e.g. CRM after sales activities including Thank You notes and Follow-up phone calls).</li>
<li>Utilizes CRM software as the primary tool for after sales communication
</li><li>Takes ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair, global return policies etc.
</li></ul>Collection
<ul><li>Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.</li>
<li>Advise customers on styling of &ldquo;total looks&rdquo; by providing dressing and fashion advice as regards color coordination, textures, patterns, silhouette, proportions, and functionality of garments.
</li><li>Solicit customer feedback on products and collections and feedback ideas and inputs back to the Store Manager.</li>
<li>Keep up-to-date on store stock situation, adjust selling techniques and sales pitch to maximize sell-through.</li>
<li>Perform customer garment-fitting and alteration measurements for ready-to-wear to help customers achieve &ldquo;perfect fit&rdquo;.</li>
<li>Understands the required standards and skills of Made-to-Measure service and when required take on the role of in-store Made-to-Measure specialist if assigned by the Store Manager.</li>
</ul>Visual &amp; Image Management
<ul><li>Demonstrates consistently high standards of personal grooming in accordance to Zegna uniform and grooming standards and guidelines.</li>
<li>Follows Zegna product and gift packaging standards and guidelines to ensure Zegna luxury and quality image.</li>
<li>Maintain cleanliness and tidiness of the store environment and product displays.</li>
<li>Ensure in-store visual merchandising adheres to Zegna Visual Merchandising guidelines and propose improvements to the Store Manager or Visual Merchandising referent.</li>
<li>Support Visual Merchandising set-up of store windows and displays; when required take on the role of in-store Visual Merchandising specialist if assigned by the Store Manager.</li>
</ul>Team
<ul><li>Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met.</li>
<li>When required support the orientation of new staff through acting as learning coach or &ldquo;buddy&rdquo; if assigned by the Store Manager.</li>
<li>Train other team members on new products as assigned by the Store Manager.</li>
<li>Maintain good team work to enhance the overall team moral to create an enthusiastic sales force environment.</li>
</ul>Sales Management
<ul><li>Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill
</li><li>Work with the store team to execute action plans to achieve daily, weekly, monthly and yearly sales and KPI targets as assigned by the Store Manager.</li>
<li>Propose service, product, visual and operational improvements that assist the team overcome selling challenges.</li>
</ul>Store Operations
<ul><li>Adhere to Zegna store operations and time and attendance policies and standards.
</li><li>Follows the directions of the Store Manager or appointed team member on store operational tasks that includes but not limited to stock room, inventory, cashiering, reporting duties, guest beverage service etc.
</li><li>Adhere to Company policies and rules in daily work.</li>
</ul><h1 class="jobSectionHeader">EDUCATION, EXPERIENCE, FUNCTIONAL SKILLS AND KNOWLEDGE</h1>
Education/ Qualification
<ul><li>High school qualification</li>
</ul>Experience
<ul><li>4 to 6 years retail sales or customer service experience.
</li></ul>Functional Competencies
<ul><li>Selling</li>
<li>Service Policy</li>
<li>Policy and Compliance</li>
</ul><h1 class="jobSectionHeader">ZEM COMPETENCIES
</h1><ul><li>Generates Customer Delight</li>
<li>Learning and Self Development</li>
<li>Is Passionate and Open Minded</li>
</ul><h1 class="jobSectionHeader">Preferred Zegna Way 2.0 COMPETENCIES
</h1><ul><li>Proficient with digital technology</li>
<li>Familiar with Apple products &amp; MS applications</li>
<li>Good written communication skills</li></ul></div>

The Grove (Abu Dhabi) - Style Advisor

Tadweer Group

<div>
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Develop and oversee comprehensive fleet and waste collection operations plans, ensuring efficient route execution, vehicle availability, and timely service delivery, resulting in consistent achievement of service-level agreements and operational targets.
 </li>
 <li>
 Review and endorse daily and weekly operational schedules and plans prepared by Fleet Controllers and Operations Support to ensure feasibility and alignment with performance expectations, enabling informed decision-making and operational excellence.
 </li>
 <li>
 Coordinate across internal functions including Customer Service, Operation Support, Operations Support &amp; Analytics and Workshop Management to synchronize operational activities and ensure smooth execution of routine, bulk, and emergency services, minimizing delays and maximizing service coverage.
 </li>
 <li>
 Monitor daily field operations using real-time dashboards, GPS tracking, and field reports to proactively identify and troubleshoot service disruptions, vehicle breakdowns, or operational bottlenecks, ensuring uninterrupted service delivery and high route adherence.
 </li>
 <li>
 Ensure effective coordination between the team and Operations Support team across all shifts to achieve consistent service execution, reduce operational friction, and minimize missed pickups or delays.
 </li>
 <li>
 Provide on-ground decision-making support during service incidents to improve response time, reduce rework, and ensure continuity of field operations.
 </li>
 <li>
 Act as the escalation point for critical operational issues, service failures, or stakeholder complaints, enabling fast-track troubleshooting and protecting service quality and brand reputation.
 </li>
 <li>
 Manage root cause analysis of major field incidents and endorse corrective and preventive actions, reducing repeat occurrences and improving customer satisfaction.
 </li>
 <li>
 Manage closure of escalated service complaints and validate incident resolution logs to ensure timely follow-up and learning application.
 </li>
 <li>
 Collaborate with Workshop Management to schedule preventive maintenance, repairs, inspections, and decommissioning of vehicles, reducing unplanned downtime and ensuring fleet readiness across all shifts.
 </li>
 <li>
 Review and endorse maintenance and decommissioning schedules based on fleet availability data and operational needs, maximizing resource utilization and service continuity.
 </li>
 <li>
 Track performance trends and recurring vehicle issues to inform strategic decisions on replacements or fleet rotation, enhancing long-term cost-efficiency and reliability.
 </li>
 <li>
 Analyse service performance reports, fleet utilization data, and route KPIs submitted by Fleet Controllers to identify deviations, inefficiencies, or risks, supporting data-led interventions and continuous improvement.
 </li>
 <li>
 Validate operational data integrity across reporting systems to enable reliable decision-making and ensure audit readiness.
 </li>
 <li>
 Identify systemic inefficiencies, resource constraints, or high-cost drivers across the value chain and implement targeted initiatives to optimize cost, time, and service quality.
 </li>
 <li>
 Leverage GIS-generated route data and spatial analysis provided by the GIS team to optimize fleet deployment and enhance route planning decisions, resulting in improved field efficiency and reduced fuel consumption.
 </li>
 <li>
 Manage routing, regular route optimization, and cost management activities, coordinating closely with the GIS Specialist to ensure efficient and cost-effective fleet operations.
 </li>
 <li>
 Coordinate with GIS Specialist and Fleet Controller to pilot and adopt technology-driven solutions such as route optimization tools, mobile apps, or dashboard analytics, improving operational agility and service responsiveness.
 </li>
 <li>
 Promote a safety-conscious culture through regular field oversight and discipline enforcement, resulting in improved risk resilience and lower incident rates.
 </li>
 <li>
 Ensure responses to inquiries, service requests, and inspections from municipal entities and regulatory authorities, ensuring accurate reporting, timely coordination, and adherence to local waste management regulations and standards.
 </li>
 <li>
 Manage internal and external audit by providing necessary documentation, ensuring smooth communication, and taking actions on audit findings to improve organizational processes and compliance.
 </li>
 <li>
 Support and participate in community events, workshops, and meetings to promote awareness of waste management services and encourage community involvement.
 </li>
 <li>
 Identify opportunities for improving operational efficiency, service quality, and sustainability, fostering a culture of continuous improvement to support the achievement of organizational objectives.
 </li>
 <li>
 Perform any additional duties related to fleet management, service delivery operations and cross functional coordination as assigned by the line manager, ensuring alignment with organizational objectives, and contributing to the overall success of the team.
 </li>
 </ul>
 
 
</div>

Fleet Manager

SEHA - Abu Dhabi Health Services Co.

<div>
 
 
 
 Marketing &amp; Business Development Specialist
 
 
 
 
 The Marketing &amp; Business Development Specialist will play a crucial role in the success of the organization by developing and diversifying the healthcare business so that revenue increases and future growth of the organization is guaranteed. This individual will be responsible to support various aspects that are required for Business Development (Partnerships / Strategic Alliance) activities for the company, prequalify leads, and will be to seek new business opportunities by contacting and developing relationships with potential customers. In addition to inbound inquiries, he/she will assist in activities of prospecting, marketing event outreach, and perform general business development functions to build a pipeline within targeted service lines designated by management and to conduct business dealings with prospects in a way that creates a superior customer/prospect experience to set the stage for future financial growth of the company.
 
 
 
 
 
 
 Duties &amp; Responsibilities
 
 
 <ul>
 <li>
 Maintains compliance with organization's policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
 </li>
 <li>
 Develop relationships with prospective members, organizations, and businesses, while maintaining existing relationships.
 </li>
 <li>
 Contribute to development, improvement, and influence of a passionate business development and service culture within the company.
 </li>
 <li>
 Actively participate in online and offline outreach, attend community events, networking, meetings and other effective lead generation and relationship building activities.
 </li>
 <li>
 Collaborate with Learning and Development, Marketing, other departments, and peers to build and deliver initiatives and service resources to front-line staff.
 </li>
 <li>
 Help develop training programs for the organization business development teams.
 </li>
 <li>
 Stay informed on major community development issues that potentially impact our patient uptake and identify solutions to meet the demands.
 </li>
 <li>
 Assist in developing motivational business development and marketing material that impacts the business.
 </li>
 <li>
 Visit and support each branch location on a frequent and regular basis.
 </li>
 <li>
 Identify and cultivate current and new relationships with clients, corporations, and centre of influence individuals
 </li>
 <li>
 Enhance already existing relationships with the company and make new ones, to acquire stronger relationships and referrals.
 </li>
 <li>
 Contribute to the team environment and become an influential team member.
 </li>
 <li>
 Communicate and educate individual stakeholders on the benefits of working with a SEHA.
 </li>
 <li>
 Continue to embrace education and self-improvement.
 </li>
 <li>
 Maintain a strong community presence via networking, events etc.
 </li>
 <li>
 Utilize various customer sales methods on a daily basis (cold calling, presentations, etc).
 </li>
 <li>
 Create, manage, and prioritize a pipeline of current prospects and existing customers at all times.
 </li>
 <li>
 Clearly understand, support, and develop the business development process from identification of leads to the execution of contracts to ongoing support of the accounts while working in conjunction with the project management, IT, and operations teams.
 </li>
 <li>
 Develop effective revenue-generating business development opportunities.
 </li>
 <li>
 Regularly provide field-originated market intelligence and feedback to the Operations team regarding trends, industry needs, and customer preferences that assist in marketing and planning of initiatives to develop both new and existing.
 </li>
 <li>
 Perform Macro-Environmental Analysis (PESTEL), Forecasts and other analyses as deemed necessary.
 </li>
 <li>
 Meet personal and teams&rsquo; targets.
 </li>
 <li>
 Performs all other assigned duties.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education:
 
 Bachelor's degree with emphasis on Finance, Business Development, or Technology.
 
 
 
 Required
 
 :
 
 <ul>
 <li>
 Requires 5 or more years&rsquo; experience in Healthcare Business Development with a demonstrated track record of achieving and surpassing targets.
 </li>
 <li>
 English and Arabic language proficiency (mandatory).
 </li>
 <li>
 Strong oral and written communication.
 </li>
 <li>
 Strong listening and presentation skills.
 </li>
 <li>
 Strong sales and customer service skills.
 </li>
 <li>
 Basic understanding of technology.
 </li>
 <li>
 Track record of overachieving quota.
 </li>
 <li>
 Create effective and robust sales presentations.
 </li>
 <li>
 Multi-task and work independently.
 </li>
 <li>
 Organized, deliberate, and detail oriented
 </li>
 <li>
 Sense of urgency.
 </li>
 <li>
 Develops the ability to communicate with all personality types including dominant/strong personalities without fear or apprehension
 </li>
 <li>
 Perform duties under frequent time pressures.
 </li>
 <li>
 Solve problems independently while applying logic and discretion.
 </li>
 </ul>
 
 
</div>

Marketing & Business Development Specialist

Explore 1210+ Customer service specialist in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.