customer service representative Jobs in Alexandria

customer service representative

costumer service representative- french Jobs in Alexandria

costumer service representative- french

customer service executive Jobs in Alexandria

customer service executive

customer success specialist Jobs in Alexandria

customer success specialist

pricing specialist

customer service specialist

Concentrix

<div>
 <p>
  <strong>
   Join Our Dynamic Team as a CS Technical Support Representative
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you passionate about helping others and solving problems? We're looking for a dedicated and customer-oriented individual to join our growing team in Alexandria - Smouha. As a CS Technical Support Representative, you'll have the opportunity to make a real impact by providing exceptional support to our valued customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll do:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Be the customer's champion: Offer top-notch technical support via phone, email, and live chat.
 </p>
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  Solve problems with a smile: Resolve customer inquiries, technical issues, and concerns efficiently and effectively.
 </p>
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  Guide customers to success: Provide clear instructions and troubleshooting steps to help customers solve problems independently.
 </p>
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  Be part of a winning team: Collaborate with our team to resolve complex issues and ensure customer satisfaction.
 </p>
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  Stay ahead of the curve: Keep up-to-date on product knowledge and industry trends.
 </p>
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  What we're looking for:
 </p>
 <p>
  <br/>
 </p>
 <p>
  Fluency in English: Excellent communication skills in English (B2-C1) are essential.
 </p>
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  Customer service experience: At least 0-6 months of experience in customer service or a related field.
 </p>
 <p>
  A graduate degree is preferred.
 </p>
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  Commitment and flexibility: Ability to commit to a full-time role and 24/7 rotational shifts.
 </p>
 <p>
  Why choose us:
 </p>
 <p>
  <br/>
 </p>
 <p>
  A supportive team: Work alongside a dynamic and collaborative team.
 </p>
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  Opportunities for growth: We offer opportunities for professional development and career advancement.
 </p>
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  Competitive compensation: Enjoy a competitive salary and benefits package.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ready to make a difference? Apply now and become a part of our growing team!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  #JobOpening #CustomerSupport #TechnicalSupport #ITSupport #HelpDesk #CustomerService #Alexandria #Egypt #Hiring #TechJobs #CareerOpportunities
 </p>
</div>


Customer Service Specialist

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-10-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF40734Z</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Representative

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-16-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF39839U</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p><br>
<p></p><p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p><br>
<p></p><p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li><br>
</ul>
<p></p><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p><br>
  <p> </p><p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>Additional information</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Costumer Service Representative- French

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are looking for a proactive and customer-focused
  <strong>
   Customer Support Specialist
  </strong>
  to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities.
  </strong>
 </p>
 <ul>
  <li>
   Provide first-line support to business clients via email, chat, or phone
  </li>
  <li>
   Manage and resolve B2B inquiries related to orders, accounts, and system usage
  </li>
  <li>
   Collaborate with internal teams to ensure timely and accurate responses
  </li>
  <li>
   Document all customer interactions and feedback within the system
  </li>
  <li>
   Handle escalations professionally and ensure service-level targets are met
  </li>
  <li>
   Support process improvements and contribute to continuous service enhancement
  </li>
  <li>
   Participate in digital transformation initiatives and adoption of new tools
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Minimum 1&ndash;2 years of experience i
   <strong>
    n customer service, helpdesk, or shared service suppo
   </strong>
   rt (B2B experience preferred).
  </li>
  <li>
   <strong>
    Proficient in English and Arabic (both written and verbal
   </strong>
  </li>
  <li>
   Strong communication and problem-solving skills
  </li>
  <li>
   Comfortable working in a fast-paced, multicultural environment.
  </li>
  <li>
   Willing to work on
   <strong>
    a 9 months contract bas
   </strong>
   is.
  </li>
 </ul>
</div>


ARABIC SUPPORT - Work From Home

<p></p><div><p>Job Title:
</p>B2B - Sr. Specialist, Account Manager
<p></p><p>Job Description
</p>The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client&rsquo;s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
<ul><li>Ensure that client's customers are satisfied with our client's services and resolve escalated issues
</li><li>Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
</li><li>Evaluate our client's customer needs and propose potential solutions
</li><li>Be a single contact for our client's customer
</li><li>Use data to fix customer concerns/roadblocks prohibiting satisfaction
</li><li>Manage external competitive pressures and handle objections
</li><li>Work with multiple partners, building relationships with decision-makers at all levels
</li><li>Manage sales territory and achieving monthly quotas
</li><li>Negotiate in tough situations
</li><li>Identify risk and barriers to success; develop contingency plans
</li><li>Identify opportunities for additional product or service sales
</li><li>Use data to help influence buying/renewal process
</li><li>Work with a team and report directly to a Sales Manager
</li></ul><p></p><p>Location:
</p>EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
<p></p><p>Language Requirements:
</p>English (Required)
<p></p><p>Time Type:
</p>Full time
<p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div><p></p>

B2B - Sr. Specialist, Account Manager

Brix

<p>Customer Success Specialist</p><p>Enzo Dialer | Remote (Work from Home)</p><p>About Enzo Dialer</p><p>At Enzo Dialer, we believe collaboration is the engine of success. Our approach is transparent, results-driven, and focused on delivering real value. Our mission is to empower businesses through seamless, efficient, and automated solutions.</p><p>As we continue to grow, we are looking for a Customer Success Specialist who is passionate about building relationships and ensuring our clients have a stellar experience with our platform.</p><p>The Role: What You&rsquo;ll Do</p><ul><li>Onboard New Clients: Guide customers through a personalized setup process to ensure a smooth transition.</li><li>Build Partnerships: Act as a trusted advisor, helping clients maximize the value of our products.</li><li>Proactive Problem Solving: Address concerns and troubleshoot technical issues by collaborating with internal teams.</li><li>Drive Adoption: Educate clients on best practices, new features, and workflow optimizations.</li><li>Monitor Account Health: Track engagement metrics to identify at-risk customers and take proactive steps toward retention.</li><li>Advocate for the User: Gather client feedback to help our product and support teams constantly improve.</li></ul><p>What We&rsquo;re Looking For</p><ul><li>Experience: 1&ndash;3 years in Customer Success, Account Management, or a similar SaaS-focused role.</li><li>Communication: Exceptional verbal and written skills; you should be comfortable leading client meetings.</li><li>Problem-Solving: A &quot;solution-first&quot; mindset with the ability to navigate technical workflows.</li><li>Tech-Savvy: Proficiency with CRM tools and help desk software.</li><li>Customer-Obsessed: A genuine passion for helping others succeed and a proactive approach to relationship management.</li></ul><p>Remote Work Requirements</p><p>To be successful in this remote role, you must have:</p><ul><li>A Dedicated Workspace: A quiet, professional home office environment free from background noise.</li><li>Stable Connection: High-speed landline internet (Recommended: 20 Mbps Download / 2 Mbps Upload).</li><li>Hardware: Your own reliable laptop and a high-quality headset.</li></ul><p>Additional Details</p><ul><li>Industry: Outsourcing and Offshoring Consulting</li><li>Employment Type: Full-time</li><li>Location: 100% Remote</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;150.00 - E&pound;250.00 per hour</p><p>Experience:</p><ul><li>Customers success : 1 year (Preferred)</li><li>Saas : 2 years (Required)</li></ul><p>Language:</p><ul><li>English  (Required)</li></ul>

Customer success specialist

Forsa Connect

<p>Apply Now Directly:</p><p>https://forsaconnect.com/job/64</p><p>Position: Pricing Specialist &ndash; Freight Forwarding<br/>Location: Alexandria, Egypt<br/>We are looking for a Pricing Specialist to join our growing team in Alexandria. The ideal candidate will be responsible for preparing competitive freight quotations and managing pricing requests for export shipments (Sea &amp; Air), while ensuring strong coordination with shipping lines, airlines, agents, and overseas partners.<br/>Key Responsibilities</p><ul><li>Prepare accurate and competitive freight quotations for sea and air shipments.</li><li>Handle incoming pricing requests (RFQs) in line with company procedures and KPIs.</li><li>Request and negotiate freight rates with shipping lines, airlines, and international agents.</li><li>Coordinate with overseas offices and partners to obtain international freight rates and local charges.</li><li>Evaluate routing options and pricing strategies to ensure commercial competitiveness and profitability.</li><li>Maintain strong relationships with carriers and partners to secure the best possible rates.</li><li>Utilize internal pricing systems and tools to deliver timely and high-quality quotations.</li><li>Monitor market trends, carrier updates, and industry changes affecting pricing.</li><li>Collaborate with internal teams to support business development and customer requirements.</li></ul><p>Requirements</p><ul><li>0&ndash;2 years of experience in freight forwarding, sea logistics, or freight pricing/RFQ management. (fresh graduates are encouraged to apply)</li><li>Strong knowledge of international freight forwarding and sea freight products.</li><li>Excellent organizational and analytical skills with strong attention to detail.</li><li>Ability to manage multiple requests and meet deadlines in a fast-paced environment.</li><li>Strong communication and negotiation skills with carriers and partners.</li><li>High level of IT literacy, especially MS Excel and pricing tools.</li><li>Fluent in Arabic and English (written and spoken).</li><li>Customer-oriented mindset with proactive problem-solving abilities.</li></ul><p>Benefits</p><ul><li>Professional and supportive working environment</li><li>Opportunity to grow within the shipping and logistics industry</li><li>Health and social insurance.</li></ul><p>If you are ambitious, proactive, and ready to build a successful career in logistics, we would be pleased to hear from you.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Pricing Specialist

Explore 39+ Customer service specialist in Alexandria this March. Find roles across top companies and apply now to boost your career.