customer service executive - oman Jobs in Muscat

customer service executive - oman

customer service representative Jobs in Muscat

customer service representative

data analyst full time

logistics executive full time Jobs in Muscat

logistics executive full time

customer service staff full time

Carrefour

<p>Carrefour is a multinational retail corporation known for its large hypermarkets and supermarkets, offering a wide variety of products, including groceries, electronics, clothing, and household goods. It operates in multiple countries, including in the GCC region, through its Majid Al Futtaim franchise in markets such as the UAE, Qatar, and Oman.</p><p><b>Customer Service Staff - Job Description</b></p><p><b>Main duties</b></p><p>Greet customers and assist them inside the store</p><p>Answer questions about products, prices, and offers</p><p>Handle complaints and solve customer problems</p><p>Process returns, exchanges, or refunds</p><p>Guide customers to correct departments</p><p>Work with cashiers and sales staff to ensure smooth service</p><p>Maintain a friendly and professional attitude at all times</p><p>Information desk</p><p>Customer help counters</p><p>After-sales service.</p><p>نوع الوظيفة: دوام كامل</p><p>الراتب المدفوع: ﷼٣٥٠٫٠٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Customer Service Staff Full Time

TAJ AL FALAJ GROUP

<p><b>Job Title: Branch Manager &ndash; Retail Supermarket/HypermarketSummary</b></p><p>The Branch Manager is responsible for overseeing the daily operations of the supermarket/hypermarket, ensuring excellent customer service, maximizing sales, managing staff performance, and maintaining operational standards. The role requires strong leadership, commercial awareness, and at least <b>5 years of experience</b> in retail store management within the supermarket or hypermarket sector.</p><p><b>Key Responsibilities1. Store Operations Management</b></p><ul><li>Oversee day‑to‑day store operations to ensure smooth functioning.</li><li>Ensure compliance with company policies, SOPs, hygiene, and safety standards.</li><li>Monitor stock levels, replenishment, shrinkage, and inventory accuracy.</li><li>Ensure proper merchandising, planograms, and product displays.</li></ul><p><b>2. Sales &amp; Profitability</b></p><ul><li>Achieve monthly and annual sales targets.</li><li>Analyze sales reports and implement strategies to improve revenue.</li><li>Control operational costs, wastage, and optimize store profitability.</li><li>Monitor competitor activity and market trends.</li></ul><p><b>3. Customer Service Excellence</b></p><ul><li>Maintain high standards of customer service across the store.</li><li>Handle escalated customer complaints professionally.</li><li>Ensure staff are trained in customer engagement and service protocols.</li></ul><p><b>4. Staff Leadership &amp; Development</b></p><ul><li>Manage, train, and motivate store staff including supervisors, cashiers, and floor teams.</li><li>Prepare staff schedules, manage attendance, and ensure adequate manpower.</li><li>Conduct performance evaluations and identify training needs.</li></ul><p><b>5. Inventory &amp; Supply Chain Coordination</b></p><ul><li>Coordinate with suppliers, warehouse, and procurement teams.</li><li>Ensure timely receiving, accurate documentation, and proper storage of goods.</li><li>Monitor expiry dates, stock rotation, and product freshness.</li></ul><p><b>6. Compliance &amp; Reporting</b></p><ul><li>Ensure compliance with local regulations, health &amp; safety, and company standards.</li><li>Prepare daily/weekly/monthly operational and financial reports.</li><li>Maintain store documentation, audits, and checklists.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Minimum <b>5 years of experience</b> in supermarket/hypermarket management.</li><li>Strong knowledge of retail operations, FMCG products, and merchandising.</li><li>Proven leadership and team‑management skills.</li><li>Strong analytical, communication, and problem‑solving abilities.</li><li>Proficiency in POS systems and basic MS Office tools.</li></ul><p><b>Key Competencies</b></p><ul><li>Leadership &amp; People Management</li><li>Customer Service Orientation</li><li>Commercial &amp; Business Acumen</li><li>Inventory &amp; Stock Management</li><li>Decision‑Making &amp; Problem Solving</li><li>Time Management &amp; Multitasking</li></ul><p><b>Work Environment</b></p><ul><li>Fast‑paced retail environment</li><li>Requires flexibility to work weekends, holidays, and extended hours as needed</li></ul><p>Work Location: In person</p>

Branch Manager

Oman Hotels and Tourism Company SAOC

<p><b>IT Administrator</b></p><p>A reputed hotel chain in Oman who own and operate hotels through international brand in different parts in Oman, looking for an IT Administrator to manage its IT activities for the hotels.</p><p>&middot; Oversee hotel computer systems, servers, and networks to ensure uninterrupted operations.</p><ul><li>Provide IT assistance for guest-facing systems (Wi-Fi, in-room entertainment, booking platforms).</li><li>Implement and monitor security measures to protect guest data and hotel operations.</li><li>Manage hospitality property management systems (PMS), point-of-sale (POS), HRIS, OPERA , IDS and finance software.</li><li>Maintain and troubleshoot desktops, laptops, printers, telephony, and surveillance systems.</li><li>Train staff on IT systems, provide technical support, and ensure user, and support guest needs.</li><li>Coordinate with external IT service providers, negotiate maintenance contracts, negotiate and finalize Capex and manage licenses.</li><li>Ensure adherence to data protection laws and hospitality industry IT standards.</li></ul><p>&middot; Net working (LAN/WAN), server administration, cloud systems, PMS/POS integration.</p><ul><li>Experience in Acronis Backup is very essential.</li><li>Troubleshooting, system optimization, data reporting.</li><li>Implementing new technologies to enhance guest experience and streamline operations.</li></ul><p>&middot; Responsible for day-to-day IT operations, systems support, and technology strategy for the hotel.</p><p>&middot; Network management, cybersecurity, guest IT support, staff training, hardware/software maintenance.</p><p>&middot; Strong technical knowledge, problem-solving, communication, customer service orientation</p><ul><li>Strong knowledge of Windows Server administration.</li><li>English written/spoken fluently is a must, and demonstrate good communication skills</li><li>Ability to think critically and solve problems</li><li>Work autonomously and show a good capacity to plan your activities</li><li>Achieving defined objectives in time</li><li>Capability to work under pressure</li><li><b>Education:</b></li><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li><b>Experience:</b></li><li>5+ years of experience in IT management Hospitality ( Hotel) or a similar role.</li><li>Proven experience in managing IT infrastructure and services.</li><li>Experience with IT budgeting, vendor management, and contract negotiation.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Administrator

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>04/26/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Work Experience</p>
<div>Minimum 10&ndash;15 years of culinary experience, with proven leadership in a senior kitchen role.
</div></div><div><p>Job Opening Status</p>
<div>Open
</div></div><div><p>Industry</p>
<div>Hospitality
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><p><b>Job Summary:</b></p><p><br>
The Head Chef is responsible for leading all kitchen operations, ensuring exceptional food quality, consistency, and efficiency. This role involves menu creation, team leadership, cost control, and maintaining high standards of hygiene and safety while delivering a strong culinary identity aligned with the organization&rsquo;s concept.</p><h1 class="jobSectionHeader"><b><br>
Key Responsibilities:</b><br>
</h1><h2 class="jobSectionHeader"><b>
Menu Planning &amp; Development</b></h2><ul><li><br>
 Plan, design, and regularly update menus in line with the restaurant or brand concept</li><li><br>
 Develop seasonal menus, special dishes, and promotions</li><li><br>
 Ensure menu offerings balance creativity, profitability, and operational feasibility</li></ul><h2 class="jobSectionHeader"><b><br>
Kitchen Operations Management</b></h2><ul><li><br>
 Oversee daily kitchen operations and ensure smooth workflow</li><li><br>
 Maintain high standards of food preparation, cooking, and presentation</li><li><br>
 Ensure timely service and coordination with front-of-house teams</li></ul><h2 class="jobSectionHeader"><b><br>
Team Leadership &amp; Management</b></h2><ul><li><br>
 Supervise, train, and manage kitchen staff (Sous Chefs, Line Cooks, etc.)</li><li><br>
 Lead by example to maintain discipline, professionalism, and teamwork</li><li><br>
 Conduct performance evaluations and support staff development</li></ul><h2 class="jobSectionHeader"><b><br>
Food Quality &amp; Consistency</b></h2><ul><li><br>
 Ensure all dishes meet quality, taste, and presentation standards</li><li><br>
 Standardize recipes and cooking procedures</li><li><br>
 Monitor portion control and plating consistency</li></ul><h2 class="jobSectionHeader"><b><br>
Inventory &amp; Cost Control</b></h2><ul><li><br>
 Monitor inventory levels and manage procurement of supplies</li><li><br>
 Control food costs, minimize waste, and optimize resource usage</li><li><br>
 Work closely with suppliers to ensure quality and cost efficiency</li></ul><h2 class="jobSectionHeader"><b><br>
Hygiene, Health &amp; Safety</b></h2><ul><li><br>
 Ensure compliance with food safety and sanitation standards (HACCP)</li><li><br>
 Maintain cleanliness and organization across all kitchen areas</li><li><br>
 Conduct regular checks on food storage, handling, and equipment</li></ul><h2 class="jobSectionHeader"><b><br>
Budget &amp; Financial Management</b></h2><ul><li><br>
 Manage kitchen budget and control operational expenses</li><li><br>
 Analyze cost reports and implement cost-saving initiatives</li><li><br>
 Ensure profitability without compromising quality</li></ul><h2 class="jobSectionHeader"><b><br>
Collaboration &amp; Customer Experience</b></h2><ul><li><br>
 Collaborate with management on events, promotions, and menu launches</li><li><br>
 Handle customer feedback related to food quality and service</li><li><br>
 Continuously improve guest dining experience</li></ul><h2 class="jobSectionHeader"><b><br>
Equipment &amp; Maintenance</b></h2><ul><li><br>
 Ensure proper use and maintenance of kitchen equipment</li><li><br>
 Coordinate repairs and preventive maintenance schedules</li></ul><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><p></p><h1 class="jobSectionHeader"><b><br>
Experience Required:</b></h1><p><br>
Minimum 10&ndash;15 years of culinary experience, with proven leadership in a senior kitchen role.</p><h1 class="jobSectionHeader"><b><br>
Qualifications:</b></h1><ul><li><br>
 Diploma or Degree in Culinary Arts, Hospitality Management, or related field</li><li><br>
 Certification in Food Safety / HACCP is mandatory</li><li><br>
 Advanced culinary training or international certifications are an advantage</li><li><br>
 Proven experience in managing large kitchen teams and operations</li></ul><h1 class="jobSectionHeader"><b><br>
Skills &amp; Competencies:</b></h1><ul><li><br>
 Strong leadership and team management skills</li><li><br>
 Excellent culinary knowledge and creativity</li><li><br>
 Financial and cost-control expertise</li><li><br>
 Strong organizational and multitasking abilities</li><li><br>
 Ability to work under pressure in a fast-paced environment</li><li><br>
 Excellent communication and problem-solving skills</li><li><br>
 Attention to detail and commitment to quality</li></ul></div><div></div>

Head Chef

Relaks Media House

<p><b>Job Title: Operations Supervisor &ndash; Spa &amp; Wellness Center | HDG Tranquil Spa &amp; Wellness</b></p><p><b>Job Summary</b></p><p>HDG Tranquil Spa &amp; Wellness is seeking a motivated and experienced <b>Operations Supervisor</b> to lead daily spa operations, ensure exceptional guest experiences, and support a high-performing wellness team.</p><p>If you are passionate about hospitality, wellness, and operational excellence, this is your opportunity to join a growing luxury spa environment in Muscat.</p><p>You will play a key role in ensuring smooth daily operations, maintaining service quality, and supporting staff performance in a calm, customer-focused environment.</p><p><b>Why Work With Us</b></p><ul><li>Work in a premium wellness and spa environment</li><li>Supportive and professional team culture</li><li>Opportunities for career growth into spa management</li><li>Structured operations with clear leadership support</li><li>Guest-focused luxury service standards</li></ul><p><b>Key Responsibilities</b></p><ul><li>Oversee daily spa operations and ensure smooth workflow</li><li>Supervise reception, therapists, and support staff</li><li>Maintain high standards of customer service and hygiene</li><li>Handle guest complaints and service recovery professionally</li><li>Manage staff scheduling, attendance, and shift coordination</li><li>Ensure compliance with spa policies and operational procedures</li><li>Support inventory tracking and supply management</li><li>Assist management in improving service quality and efficiency</li><li>Train and mentor junior staff members</li><li>Monitor daily performance metrics and operational reports</li></ul><p><b>Requirements</b></p><ul><li>2&ndash;5 years of experience in spa, hospitality, or wellness operations</li><li>Strong leadership and team supervision skills</li><li>Excellent communication and customer service abilities</li><li>Ability to multitask in a fast-paced environment</li><li>Professional appearance and demeanor</li><li>Basic computer and scheduling system knowledge</li><li>Experience in luxury spa or hotel operations is an advantage</li><li>Fluency in English (additional languages is a plus)</li></ul><p><b>About HDG Tranquil Spa &amp; Wellness</b></p><p>HDG Tranquil Spa &amp; Wellness is a modern wellness destination focused on relaxation, rejuvenation, and holistic care. We aim to deliver high-quality spa experiences through professional service, premium treatments, and a peaceful environment designed for ultimate guest satisfaction.</p><p><b>How to Apply</b></p><p>Submit your updated CV and a short cover note explaining your experience in spa or hospitality operations. Shortlisted candidates will be contacted for interviews.</p><p><b>Apply today and become part of a growing wellness brand in Muscat.</b></p><p>Pay: RO600.000 - RO900.000 per month</p><p>Work Location: In person</p>

Operations Supervisor

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>04/26/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Work Experience</p>
<div>Minimum 5 years of professional bakery experience in a high-volume or premium bakery operation.
</div></div><div><p>Job Opening Status</p>
<div>Open
</div></div><div><p>Industry</p>
<div>Government/Military
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><p><b>Job Summary:</b></p><p><br>
The Bakery Chef is responsible for overseeing all bakery production, ensuring high-quality products, consistency, and innovation. This role involves managing daily operations, leading the bakery team, maintaining hygiene standards, and controlling costs while delivering exceptional baked goods aligned with RCA&rsquo;s brand standards.</p><h1 class="jobSectionHeader"><b><br>
Key Responsibilities:</b><br>
</h1><h2 class="jobSectionHeader"><b>
Production &amp; Quality Control</b></h2><ul><li><br>
 Oversee daily preparation and baking of bread, pastries, cakes, and desserts</li><li><br>
 Ensure consistency in taste, presentation, and quality standards</li><li><br>
 Develop, standardize, and document recipes and baking procedures</li><li><br>
 Monitor product freshness, shelf-life, and proper storage practices</li></ul><h2 class="jobSectionHeader"><b><br>
Menu Development</b></h2><ul><li><br>
 Create and introduce new bakery items and seasonal offerings</li><li><br>
 Innovate with market trends while maintaining RCA brand identity</li><li><br>
 Adjust recipes based on customer feedback, sales trends, and cost efficiency</li></ul><h2 class="jobSectionHeader"><b><br>
Team Leadership</b></h2><ul><li><br>
 Supervise, train, and mentor bakery staff</li><li><br>
 Prepare staff schedules and manage workload distribution</li><li><br>
 Foster a positive, disciplined, and high-performance work environment</li></ul><h2 class="jobSectionHeader"><b><br>
Inventory &amp; Cost Control</b></h2><ul><li><br>
 Manage stock levels of ingredients and bakery supplies</li><li><br>
 Coordinate with suppliers to ensure quality and competitive pricing</li><li><br>
 Minimize waste and maintain strict food cost control</li></ul><h2 class="jobSectionHeader"><b><br>
Hygiene &amp; Safety</b></h2><ul><li><br>
 Ensure full compliance with food safety and sanitation standards (HACCP)</li><li><br>
 Maintain cleanliness and organization of all bakery areas</li><li><br>
 Conduct routine checks on equipment, storage, and hygiene practices</li></ul><h2 class="jobSectionHeader"><b><br>
Operational Management</b></h2><ul><li><br>
 Plan daily production based on demand forecasts and sales trends</li><li><br>
 Coordinate with kitchen sections and service teams for smooth operations</li><li><br>
 Ensure timely preparation and delivery of all bakery orders</li></ul><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><p></p><h1 class="jobSectionHeader"><b><br>
Qualifications:</b></h1><ul><li><br>
 Diploma or Degree in Culinary Arts, Baking &amp; Pastry, or related field</li><li><br>
 Certification in Food Safety / HACCP is mandatory</li><li><br>
 Additional certifications in Pastry Arts or Artisan Baking are an advantage</li><li><br>
 Formal training from a recognized culinary institute is preferred</li></ul><h1 class="jobSectionHeader"><b><br>
Skills &amp; Competencies:</b></h1><ul><li><br>
 Strong knowledge of baking techniques, ingredients, and equipment</li><li><br>
 Creativity and passion for product development</li><li><br>
 Leadership and team management skills</li><li><br>
 Strong understanding of food safety regulations</li><li><br>
 Ability to work under pressure in a fast-paced environment</li><li><br>
 Excellent organizational and cost-control skills</li><li><br>
 Attention to detail and commitment to quality</li><li><br>
 Good communication and interpersonal skills</li></ul><div></div><div><br>
Experience Required:</div><p><br>
Minimum 5 years of professional bakery experience in a high-volume or premium bakery operation.</p></div><p></p>

Bakery Chef

Candid global caparol

<p>Company Description</p><p>Candid Global L.L.C, operating under the Caparol Paint brand, specializes in high-quality paint and coating solutions. Renowned for innovation and excellence, the company delivers bespoke products catering to diverse customer needs. As part of a global network, Candid Global L.L.C is committed to sustainability and providing exceptional service. Join a team at the forefront of the painting and coatings industry, dedicated to creating vibrant and durable solutions.</p><p>Role Description</p><p>This is a full-time, on-site role for a Paint Mixer &amp; Sales representative located in Seeb. The role involves assisting customers with product recommendations, mixing custom paint colors to precise specifications, and providing coatings expertise to meet customer requirements. The candidate will also support clients with technical advice on painting and decorating applications, as well as maintain organized stock levels and ensure the workspace meets safety standards.</p><p>Qualifications</p><p>Exceptional customer service and sales skills</p><p>Attention to detail, especially in color matching and mixing</p><p>Physical ability to handle paint materials and equipment safely</p><p>Previous experience in a similar role or training in paint mixing is a plus</p><p>Experience.</p><p>:Will train</p><p>Language.</p><p>:Hindi, Arabic &amp; English</p><p>Contact.</p><p>+968 94466115</p><p>Email.</p><p>candidglobal.llc@gmail.com</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Shop sales person

Explore 334+ Customer service staff full time in Muscat this May. Find roles across top companies and apply now to boost your career.