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customer service supervisor

Grandiose Supermarket LLC

Grandiose is a proudly home-grown retail chain that redefines shopping and dining experiences in the UAE. As a fast-growing and dynamic brand, we are seeking for a dynamic CCO Supervisor for our team in UAEJob Scope:To monitor daily cash transactions and ensure compliance of CCO procedures &amp; processes while handling a team in a professional manner and providing excellent customer serviceJob Performance Indicators:<ul><li>Control CCO function in-store to minimize cash loss.</li><li>Ensure the CCO section is managed as per sop and departmental guidelines</li><li>Manage performance and achieve professional development milestones</li></ul>Key Responsibilities:<ul><li>Handle cash registers, physical cash, devices, and loyalty efficiently to achieve the organization's standards</li><li>Conduct periodic inventory of cash float in stores to ensure accuracy and sufficient cash float is maintained</li><li>Conduct periodic inventory and reconciliation of prepaid vouchers, e-gift vouchers, cigarettes, and others.</li><li>Conduct spot check for cashiers as per SOP</li><li>Ordering all consumables.</li><li>Ordering cash change as per SOP</li><li>Provide cash change to cashiers to ensure smooth transactions at the counters</li><li>Reconcile cash float and verify CCO reports to ensure accurate fund management.</li><li>Deposit daily cash in the bank and assure all information is updated in the system to ensure on-time reporting</li><li>Assist customers for queries, complaints for merchandise refunds to ensure customer needs are addressed in line with organization policy and procedure while maintaining or projecting a professional image of organization.</li><li>Identify any errors in cash collected and immediately report to management of any discrepancies for immediate resolution</li><li>Customer suggestions are noted and presented to management for customer service improvement</li><li>Ensure daily reconciliation of cash collected from Ecommerce and Home delivery.</li><li>Ensure to post open statements for Internal and Ecommerce statement on time.</li><li>Determine assets required with respective departments to ensure smooth operation in cash section</li><li>Provide on-the-job coaching, and training for all employees in the store (new joiners, multi-taskers, etc.) and follow-up to achieve employee skill enhancement.</li><li>Prepare staff schedules and leave plans to ensure efficient workload planning. Manage staff absenteeism efficiently with minimum disruption to service levels.</li><li>Communicate clear directions to the team to achieve performance excellence</li><li>Appraise individual performance of the team members and department in line with the organizations Human resources practices to ensure retention of the employee as well as growth</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Accounts / Finance or equivalent</li><li>Minimum 2 years of relevant experience as a Cash Supervisor/In charge in Supermarket</li></ul>We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary. Job Type: Full-timePay: AED3,200.00 - AED3,800.00 per monthApplication Question(s):<ul><li>What is your notice period?</li><li>What is your minimum monthly salary expectation?</li><li>How many years of experience you have as a Cashier Supervisor in Hypermarket/Supermarket?</li></ul>Work Location: In person

CCO Supervisor (Central Cash Office & Customer Service) - Grandiose Supermarket

Emirates

<div>
 
 Job Purpose
 
 
 
 
 Are you a driven and ambitious UAE national looking to make a mark in a world-class organisation?
 
 
 
 The Khatwaty programme is your gateway to a dynamic career across a range of customer service roles, equipping you with the skills and opportunities to lead teams and shape the future of one of the world&rsquo;s most renowned brands.
 
 
 Depending on your interview, we&rsquo;ll match you with the perfect position and support your career growth. This is an exciting opportunity to be empowered to progress your career and be taught valuable skills by industry experts.
 
 
 
 Why join the programme?
 
 
 
 This tailored programme is designed to equip you with the essential tools to progress your career into supervisory roles. Whether in the airport, call centre, cargo, security or finance sectors, this programme offers you the chance to take your first step into a meaningful and impactful career.
 
 
 
 Programme Highlights
 
 
 
 <ul>
 <li>
 Structured Career Path:
 </li>
 <li>
 Move from entry-level positions to supervisory roles with clear, achievable milestones. You&rsquo;ll have the opportunity to rise quickly, while gaining valuable professional and leadership experience.
 </li>
 <li>
 On-the-Job Training:
 </li>
 <li>
 Learn directly from industry experts through hands-on experience and real-time problem-solving in high-energy environments.
 </li>
 <li>
 Supervisory Skills Development:
 </li>
 <li>
 We will equip you with the critical skills you need to succeed, including team management, effective communication, decision-making, and conflict resolution.
 </li>
 <li>
 National Pride &amp; Global Impact:
 </li>
 <li>
 Represent the UAE on the global stage by being part of a team that welcomes millions of travellers from all over the world. Lead by example and contribute to the UAE&rsquo;s vision of excellence.
 
 
 </li>
 </ul>
 
 What business areas can you join?
 
 
 
 After your interview, you will be allocated to one of the below business areas:
 
 
 <ul>
 <li>
 Emirates Airport Services
 
 
 </li>
 </ul>
 You will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 
 
 <ul>
 <li>
 dnata Airport Services
 
 
 </li>
 </ul>
 You will be responsible for providing exceptional customer service to all passengers at check-in, gates, transfer desk and special handling in alignment with dnata's high service standards. Our marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey.
 
 
 <ul>
 <li>
 SkyCargo
 
 
 </li>
 </ul>
 You will be responsible for the efficient and quality handling and/or processing of all cargo, courier, and mail within an assigned area of cargo warehouse/airside operations to achieve service delivery and efficiency targets whilst ensuring safety and security compliance.
 
 
 <ul>
 <li>
 Group Security
 
 
 </li>
 </ul>
 You will carry out general and aviation security duties related to surveillance, guarding, escort and screening for Emirates Group in order to protect staff, property and the business against acts of unlawful interference. Perform aviation security functions including guarding, access control, search, inspection, surveillance screening and escort of aircraft, cargo, catering products of both airside and landside facilities e.g. cargo warehouse, engineering hangars.
 
 
 <ul>
 <li>
 Contact Centre
 
 
 </li>
 </ul>
 You will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. Your ability to deliver exceptional customer service will be crucial in ensuring that our customers feel valued and supported throughout their journey.
 
 
 Qualification
 
 
 
 Here&rsquo;s what we&rsquo;re looking for in our candidates:
 
 
 
 <ul>
 <li>
 Hold a valid UAE passport and Khulasat Al Qaid
 </li>
 <li>
 National service completion (for male candidates)
 </li>
 <li>
 Fluent in written and spoken English
 </li>
 <li>
 Fluent in any other language is a plus
 </li>
 <li>
 A levels or High school certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 Willing to wear uniform (frontline customer facing roles)
 </li>
 <li>
 Proficient in PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 
 
 </li>
 </ul>
 
 
 What is the selection process?
 
 
 
 
 <ul>
 <li>
 Step 1 &ndash; Apply
 
 
 </li>
 </ul>
 Submit your application and we&rsquo;ll send you an email to confirm that we&rsquo;ve received it.
 
 
 <ul>
 <li>
 Step 2 &ndash; Review
 
 
 </li>
 </ul>
 Our Recruitment Team will review your application.
 
 
 <ul>
 <li>
 Step 3 &ndash; Phone-screening / Video Interview and Assessment
 
 
 </li>
 </ul>
 If you&rsquo;re shortlisted for a role, we&rsquo;ll contact you through a phone-screening call or send you a link to our on-demand, interactive and gamified video interview assessment via Teams Call.
 
 
 <ul>
 <li>
 Step 4 &ndash; Final face to face interview
 </li>
 <li>
 Step 5 &ndash; Offer
 
 
 </li>
 </ul>
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Khatwaty High School Graduates Programme - Emiratisation

Tattu Dubai

<div><div>Job Ref: TAT1142</div><div>
Branch: Tattu Dubai</div><div>
Location: Tattu Dubai, Dubai Marina - Dubai - UAE</div><div>
Salary/Benefits: Competitive Salary</div><div>
Contract type: Permanent</div><div>
Hours: Full Time</div><div>
Hours per week: 48</div><div>
Posted date: 06/07/2026</div><div>
Closing date: 06/08/2026</div> 
The Role:
<ul>
<li>Demonstrate your passion for customer service to deliver a unique and special experience to guests</li>
<li>Support your team to create a positive working environment and to be the best team that we can be</li>
<li>The ability to lead team by example and promote team work</li>
<li>Use your personable skills to respond to different situations and different customer requirements</li>
<li>Show your experience and ability to manage large sections of guests during busy periods to deliver an impeccable level of service and attention to detail</li>
<li>Demonstrate a desire to go further in your career and learn new skills</li>
<li>Ability to remain calm and delver incredible service in a fast paced environment</li>
<li>Must have a minimum of two years in a similar establishment
</li><li>Support management with running of shift and take responsibility of organising rest of team with duties</li>
</ul>
Health Happiness
<ul>
<li>Regular team sessions to promote team work and wellness</li>
<li>Bespoke staff food menu designed by all our head chefs</li>
<li>EAP scheme</li></ul> 
 
Progression
<ul>
<li>Bespoke development journey's for all our team</li>
<li>Development academies to support the progression and development of our team</li></ul> 
 
Extras
<ul>
<li>Employee discount when dining at our Tattu restaurants</li>
<li>After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine in any of our Tattu restaurants</li>
<li>Employee of the month award</li>
<li>Work Visa Medical Insurance</li>
<li>Return tickets to home country</li>
<li>2 days off weekly</li></ul></div>

Head Waiter

DAY TO DAY HYPERMARKET LLC

Job SummaryThe Sales Associate is responsible for assisting customers, maintaining proper product display, monitoring stock availability, and supporting the daily operations of the hypermarket section assigned. The role requires good customer service, product knowledge, and teamwork to ensure smooth store operations and customer satisfaction.Key Responsibilities Customer Service<ul><li>Assist customers in locating products and answering inquiries politely.</li><li>Provide excellent customer service and maintain a friendly attitude.</li><li>Promote ongoing offers, promotions, and featured items.</li><li>Handle customer concerns and refer major issues to the supervisor when necessary.</li></ul>Sales Floor Operations<ul><li>Arrange and replenish stocks on shelves and display areas.</li><li>Ensure products are properly labeled with correct prices and barcodes.</li><li>Monitor product expiry dates and report damaged or expired items.</li><li>Maintain cleanliness and organization of the assigned section.</li><li>Ensure shelves and displays are fully stocked and presentable at all times.</li></ul>Inventory &amp; Stock Handling<ul><li>Assist during stock receiving and checking.</li><li>Coordinate with the warehouse or stock team for replenishment.</li><li>Support inventory counting and stock verification activities.</li><li>Report low stock or fast-moving items to the supervisor.</li></ul>Operational Support<ul><li>Follow company policies, safety procedures, and operational guidelines.</li><li>Cooperate with supervisors and team members to achieve sales and operational targets.</li><li>Assist in preparing displays during promotions, seasonal events, and special occasions.</li><li>Perform other duties assigned by the management related to store operations.</li></ul>Qualifications<ul><li>High school diploma or equivalent.</li><li>Previous experience in retail, supermarket, or hypermarket operations is an advantage.</li><li>Good communication and customer service skills.</li><li>Ability to work in a fast-paced environment.</li><li>Physically fit and able to stand for long hours.</li><li>Flexible to work shifts, weekends, and holidays if required.</li></ul>Skills &amp; Competencies<ul><li>Customer service skills</li><li>Product handling and merchandising</li><li>Teamwork and coordination</li><li>Attention to detail</li><li>Basic communication skills</li><li>Time management and responsibility</li></ul>

SALES ASSOCIATE

Al Tayer Insignia

<div>
 
 
 
 About SKIMS
 
 
 
 SKIMS is a global fashion brand redefining shapewear, loungewear, and everyday basics through innovation and inclusivity. Co-founded by Kim Kardashian, the brand champions body diversity with products for all shapes, sizes, and skin tones. SKIMS is a fast-growing, culture-shaping brand known for bold ideas, meaningful collaborations and empowering people to feel confident every day.
 
 
 &nbsp;
 
 
 
 Supervisor &amp; Team Leader&nbsp;&ndash;
 
 
 
 As a Team Leader and Supervisor at SKIMS, you will play a crucial role in overseeing the daily operations of our store, ensuring exceptional customer service, and leading our team towards achieving sales targets. Your passion for our brand, strong leadership skills, and ability to create a positive shopping environment will drive the success of our store.
 
 
 
 Sales Advisor&nbsp;&nbsp;&ndash;
 
 
 
 The Sales Advisor role is responsible for bringing SKIMS to life for our customers. This position contributes to a positive environment while delivering a best-in-class store experience. A passion for our products, genuine care for customers, and great service are at the heart of the job. The Sales Advisor represents the brand, inspires through styling and product knowledge, and aims to leave every customer with a memorable experience. Adaptability, teamwork, and enthusiasm are key &mdash; while also staying focused on achieving personal and team goals in a fast-paced environment.
 
 
 
 Visual Merchandiser&nbsp;&ndash;
 
 
 
 As Visual Merchandiser, you will bring our brand story to life through creative, impactful displays. You will be responsible for ensuring that every corner of the store reflects the SKIMS aesthetic &mdash; from window concepts to product presentation &mdash; creating a memorable shopping experience for our customers.&nbsp;&nbsp;
 
 
 
 Cashier &ndash;
 
 
 As a Cashier at SKIMS, you are the final touchpoint of the customer journey and play a key role in delivering a seamless, elevated in-store experience. You will be responsible for accurate and efficient transaction handling, maintaining cash desk standards, and supporting customers with a warm, professional approach. Attention to detail, speed, and integrity are essential, along with a genuine passion for service. The Cashier represents the brand at checkout, ensuring every customer leaves feeling valued, confident, and excited to return.
 
 
 &nbsp;
 
 Essential Experience &amp; Skills
 
 
 
 <ul>
 <li>
 Experience in a similar or customer facing role&nbsp;
 </li>
 <li>
 Experience managing, leading and developing teams (for team lead and supervisory roles)
 </li>
 <li>
 A passion for helping others and enjoys being a part of a team
 </li>
 <li>
 Experience of working in a fast-paced, high volume, agile environment&nbsp;
 </li>
 <li>
 Highly effective communicator, written and verbal
 </li>
 <li>
 A fan of SKIMS our product, and our values
 </li>
 </ul>
 
 
 
 Education/Certification and Continued Education
 
 
 
 <ul>
 <li>
 High School qualification or higher
 </li>
 </ul>
</div>

SKIMS Coming to Mirdif City Centre – We’re Hiring!

Flare Burger LLC

Job Title: Waiter/WaitressLocation: Flare Burger, Salary: (based on experience) Job Type: Full-time Reports To: Restaurant Supervisor / ManagerJob Summary:Flare Burger is looking for enthusiastic and customer-focused Waiter/Waitress to join our front-of-house team in Dubai. You will be responsible for providing friendly, efficient service to ensure a great dining experience for every guest.Key Responsibilities:<ul><li>Greet guests in a warm and friendly manner.</li><li>Take customer orders accurately and input them into the POS system.</li><li>Serve food and beverages in a timely and professional manner.</li><li>Ensure tables are clean, set, and ready for customers at all times.</li><li>Handle customer inquiries and complaints politely and efficiently.</li><li>Communicate effectively with kitchen and other service staff.</li><li>Assist in preparing takeaway/delivery orders when required.</li><li>Follow all hygiene and food safety guidelines.</li><li>Support the team with opening, closing, and cleaning duties.</li></ul>Requirements:<ul><li>Previous experience as a waiter/waitress or in customer service (preferred).</li><li>Good communication skills in English (Arabic is a plus).</li><li>Positive attitude, reliability, and strong team spirit.</li><li>Presentable and well-groomed appearance.</li><li>Ability to work flexible shifts, including weekends and holidays.</li></ul>Pay: AED1,800.00 - AED2,200.00 per monthWork Location: In person

waiter/waitress

Keolis

<div>The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service. They will provide a visible, uniformed employee presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that will work to increase the customer experience delivered to those using the Dubai Tram. This position is a roving position and will be required to move around Dubai Tram Al Sufouh System (DTAS). 
<ul>
</ul>
MAIN RESPONSIBILITIES
<ul><li>Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.</li>
<li>Move around the System (DTAS) dealing with queries and incidents as required.</li>
<li>Provide mobile response to incidents.</li>
<li>Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.</li>
<li>Carry out controlled/uncontrolled/emergency evacuation of passengers.</li>
<li>Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner.</li>
<li>Provide information on ticket sales, tram services information and respond to passenger enquiries.</li>
<li>Distribute publicity materials (as and when required) and handle lost property.
</li><li>Meet and greet customers and provide a highly visible and proactive level of customer service.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Provide safe, reliable, convenient and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor.</li>
<li>When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation.</li>
<li>Comply fully with procedures and instructions as part of the certified training and instructions.</li>
<li>Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system.</li>
<li>Provide all possible assistance to customers, in particular for People of Determination.</li>
<li>Enforce revenue protection procedures and associated by-laws.</li>
<li>Provide the very best in customer service and information.</li>
<li>Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.</li>
<li>Awareness of the Integrated Management System and the content of the Safety, Assurance &amp; Environment and Information Security Policy Statements.</li>
<li>Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.</li>
<li>Use safety equipment (including PPE) as required and intended; observe that this is also enforced among subcontractors and third parties working in Keolis-MHI&rsquo;s controlled premises/systems.</li>
<li>Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.</li>
<li>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</li>
<li>Exercise a personal duty of care for their own health, safety and welfare and for those affected 
by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</li>
 <li>Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.</li>
Report any accidents, incidents, breaches or potential breaches to appropriate management. 
<li>
</li></ul>KNOWLEDGE REQUIERED
<ul><li>Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.</li>
<li>Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.</li></ul> 

KEY SKILLS
<ul><li>A mature, proactive and responsible approach to work with initiative and problems solving ability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Basic understanding of tram &amp; station operations and associated activities.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Ability to work in an efficient and flexible manner in unsupervised circumstances.</li></ul> 

EXPERIENCES
<ul><li>A minimum of 2 years&rsquo; experience as a front-line staff delivering customer services in a train, station or equivalent environment.</li>
<li>A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage.</li>
<li>Experience and understanding of dealing with customers and conflict resolution techniques.</li></ul> 

EDUCATIONNAL QUALIFCATIONS
<ul><li>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</li></ul></div>

Customer Service Agent - Tram (UAE National)

Explore 422+ Customer service supervisor in Dubai this July. Find roles across top companies and apply now to boost your career.