customer service representative Jobs in Dubai

customer service representative

customer service executive

front office supervisor

guest service agent

operations supervisor

customer service supervisor

IHG Hotels & Resorts

<p>Job Location</p>
 
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 <p> <span>Dubai, <br> United Arab Emirates</span> </p>
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 <p>Experience</p>
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 <p> <span>5 to 6 years</span> </p>
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 <p> <span>Diploma; Graduate</span> </p>
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 <p> <span>Customer Service / Telecalling<br> </span> </p>
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 <p> <span>Supervisory experience</span> </p>
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 <p>Jobseekers from any country</p> 
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<span>Front Office Supervisor<br> <br>Job Location : Dubai, United Arab Emirates<br> <br>Requirements :<br> <br>  A degree or diploma in hospitality, tourism, or business is often preferred<br>  Proficiency English is a must. <br> </span>
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Front Office Supervisor

Budsbear LLC

<p>We are seeking a proactive and customer-focused Service Supervisor to join our client&rsquo;s operations team in Dubai Investment City (DIC). The role involves overseeing daily service operations, managing a service team, and ensuring high standards of customer satisfaction. The ideal candidate will bring strong leadership, organizational, and communication skills to maintain smooth service workflows and uphold operational excellence.</p><p>Required Qualifications and Skills</p><p>Duties and Responsibilities<br/>Oversee and coordinate the activities of the service team to ensure efficient day-to-day operations.<br/>Ensure service delivery meets company standards and customer expectations.<br/>Handle customer queries, complaints, and feedback promptly and professionally to ensure satisfaction.<br/>Train, guide, and motivate team members to achieve performance and quality goals.<br/>Prepare service schedules and assign duties to staff based on workload and priorities.<br/>Ensure tools, equipment, and facilities are properly maintained and used efficiently.<br/>Maintain accurate service records, reports, and performance documentation.<br/>Collaborate with logistics, operations, and technical teams to enhance service delivery.<br/>Implement company policies on health, safety, and operational compliance.<br/>Assist management in achieving departmental targets and continuous service improvement.</p><p>Required Qualifications and Skills<br/>Minimum 3 years of experience in Supervisory role for service operations or operations environments.<br/>Minimum Bachelor&rsquo;s degree or diploma in Business Administration, Hospitality, or related field.<br/>Proficiency in MS Office tools; exposure to Service Management Systems systems preferredManageme<br/>Strong leadership, team management, and communication skills.<br/>Ability to resolve conflicts and handle pressure effectively.<br/>Customer-oriented mindset with strong problem-solving abilities.<br/>Time management and multitasking.<br/>Process improvement and attention to detail.<br/>Adaptability and proactive work approach.</p><p>Sector/Industry Experience<br/>Mandatory: Mechanical, generator, or vehicle service industry.<br/>Preferred: Operations or maintenance service sectors.</p><p>Language Proficiency<br/>Mandatory: English (written &amp; spoken).</p><p>Other Details<br/>Benefits: As per UAE labor law.<br/>Workdays &amp; Timing: Monday to Friday, 8:30 AM &ndash; 5:30 PM.</p><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Mechanical, generator, or vehicle service industry: 3 years (Required)</li></ul>

Service Supervisor (Mechanical)

The First Group

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<p> </p> <p> <strong> <span>Job Summary:</span></strong>  </p> <p> </p> <p>The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behavior and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture.</p> <p>A Guest Relations Supervisor is responsible for guests satisfaction throughout their stay at the hotel by ensuring that enquiries receive responses and advice, and information is delivered when requested.</p> <p> </p> <p> <strong>KEY RESPONSIBILITES</strong> </p> <ul> <li>Ensure exceptional personalized service to hotel guests</li> <li>Ensure brand standards, policies and procedures are adhered to all times</li> <li>Respond to guest enquiries with courtesy, knowledge and confidence</li> <li>Ensure requests made prior to guest arrivals are communicated to relevant departments </li> <li>Inspects VIP rooms prior to arrival, greet and escort guests personally on arrival/ bidding farewell in accordance with TFC standards</li> <li>Ensure for all VIP guest arrival and departure are checked daily and act according to the preparation needed (amenities, transfer, etc.)</li> <li>Deliver the highest quality and brand service standards to consistently meet and exceed executive guest and FCP expectations</li> <li>Make courtesy calls to ensure guests satisfaction after arrival and create reports on the feedback</li> <li>Handle enquiries and complaints, promptly and efficiently</li> <li>Seeks, listens, and responds to guest feedback</li> <li>Assist hotel guests with all inquiries related to room set up arrangements</li> <li>Manage all communication with VIP guests and ensure satisfaction at time of check out and monitor all packages and taxes and divert same to guest room</li> <li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property</li> <li>Ensure the team projects a professional manner with an emphasis on hospitality and guest service</li> <li>Proficiency in using computer software to monitor inventory and perform other record keeping tasks</li> <li>Ensure that VIP guest supplies and amenities are offered and replenished to the required standards</li> <li>Review personalized amenities for each guest based on the data that we have for each guest </li> <li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed</li> </ul>
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Desired Skill &amp; Expertise</b><br><div>
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<p> </p> <ul> <li>At least 2 years  experience as Guest Relation Supervisor in 4/5* property with 300+ inventory</li> <li>Front Office computer literacy (e.g., OPERA, VICAS etc.)</li> <li>Excellent communications skills with Proficiency in speaking and writing Business English</li> <li>Required language(s): fluent English, with preferred fluent French, Arabic, or Russian</li> <li>Team player with excellent planning and organizing skills</li> <li>Able to work flexible working hours with rotating shifts</li> <li> <span>Pleasant personality with good problem-solving skills</span></li></ul></div></div></div>

Guest Relation Supervisor

Cargo Line Freight And Logistics LLC (CLFL)

<p>About the Job<br/>The Supervisor – Operations & Customer Service (Sea Export) is responsible for overseeing and managing the daily operations and customer service activities within the Sea Export department. The role involves preparing and reviewing freight quotations, converting business leads into confirmed bookings, maintaining strong client relationships, and supervising a small team to ensure operational efficiency and timely service delivery. The position also focuses on developing long-term customer relationships, providing technical shipping solutions, and preparing performance reports for management.<br/> <br/>An Ideal Candidate<br/>The ideal candidate is a proactive and customer-focused professional with a strong background in sea export operations and pricing. The candidate should possess strong communication, analytical, and problem-solving skills and be capable of managing multiple client requirements efficiently. A flexible and service-oriented approach, along with the ability to work extended hours when needed, is essential for success in this role.<br/> <br/>About Cargo Line<br/>At Cargo Line, we are the preferred freight-logistics partner for clients, many of whom are globally recognized and publicly listed companies. While we are deeply committed to delivering value to our clients, we place equal importance on supporting our people. Employee happiness and professional growth are core indicators of our success. When you join Cargo Line, you become part of a high-impact team that operates at the intersection of speed, precision, reliability, and meaningful career development.<br/> <br/>What You&#x27;ll Be Expected to Do</p><p>1. Pricing & Quotation Management<br/>• Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries.<br/>• Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates.<br/>• Ensure pricing aligns with company margin targets and operational feasibility.<br/>• Follow up on quotations to maximize conversion of leads into confirmed shipments.<br/> <br/>2. Customer Relationship Management<br/>• Proactively communicate with existing and potential customers to build and maintain strong business relationships.<br/>• Understand customer requirements thoroughly and offer tailored shipping solutions.<br/>• Promote value-added services to enhance profitability and customer satisfaction.<br/>• Ensure high levels of responsiveness and service quality at all times.<br/> <br/>3. Operations Execution<br/>• Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments.<br/>• Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders.<br/>• Monitor shipment progress and provide proactive status updates to clients.<br/> <br/>4. Technical & Industry Knowledge<br/>• Demonstrate sound knowledge of INCOTERMS, HS Codes, export documentation, and shipping line procedures.<br/>• Stay updated on market rates, carrier relations, and export regulations.<br/>• Support the team with technical expertise and ensure compliance with industry standards.</p>

Supervisor – Operations & Customer Service

Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction <p>We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices.</p> Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul><p><strong>How to Apply</strong></p><ul><li> <strong> Click here to submit your CV to our WhatsApp </strong> </li><li><strong>Complete the Online Application Form</strong>: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

Customer Experience Manager

Shaerp Next

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   Customer Support Manager &ndash; Real Estate (Dubai)
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  &bull; Manage daily operations of the customer support team (calls, emails, WhatsApp, in-person).
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  &bull; Oversee client support for handovers, snagging, maintenance, and documentation.
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  &bull; Collaborate with Sales, Legal, Projects, Finance &amp; Facilities teams to resolve client issues.
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  &bull; Act as the main contact for VIP clients and investors post-sale.
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  &bull; Track KPIs such as resolution time, satisfaction scores, and complaint volume.
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  &bull; Develop SOPs and maintain up-to-date FAQs for DLD, RERA, Ejari, and title deed processes.
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  &bull; Stay current with UAE property regulations and service quality standards.
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  &bull; Bachelor&rsquo;s degree in Business or related field.
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  &bull; 5&ndash;8 years of experience in customer service, including 2&ndash;3 years in UAE real estate.
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  &bull; Strong knowledge of RERA, DLD, and property handover procedures.
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  &bull; Excellent communication, leadership, and CRM skills.
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  &bull; Organized, client-oriented, and proactive in problem-solving.
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Customer Support Supervisor

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