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customer service representative Jobs in Dubai

customer service representative

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customer service supervisor

Parkonic Parking Systems and Management LLC

We are seeking a dynamic and experienced Customer Support / Customer Service to lead our operations in Dubai. This role is pivotal in ensuring exceptional customer experiences, managing a high-performing team, and driving operational excellence within our parking management services.Responsibilities:- Lead, manage, and motivate the customer service team to achieve service excellence and performance targets.- Develop and implement effective customer service policies, procedures, and best practices tailored to the parking management industry.- Monitor key performance indicators (KPIs) to ensure high-quality customer service and continuous improvement.- Handle complex customer inquiries and resolve escalated issues promptly and professionally.- Collaborate with other departments to align customer service strategies with overall business goals.- Recruit, train, and develop customer service staff to build a competent and customer-focused team.- Manage customer service budget and resources efficiently to maximize operational productivity.- Ensure compliance with local regulations and company standards in all customer service activities.Requirements:- Proven experience as a Customer Support / Customer Service or similar leadership role, preferably within the parking management or related customer service industry.- Strong leadership skills with the ability to inspire and manage diverse teams.- Proficiency in call center software, CRM systems, and performance metrics analysis.- Ability to work in a fast-paced environment and handle multiple priorities effectively.- Strong problem-solving skills and a customer-centric approach.Job Type: Full-timePay: Up to AED15,000.00 per monthApplication Question(s):<ul><li>Can Join Immediately</li></ul>Experience:<ul><li>Customer Support / Customer Service: 5 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Customer Support / Customer Service

CREDITCARE CREDIT MANAGEMENT LLC

WE'RE HIRING! &ndash; Senior Customer Service Agent Female (Sales)Location: Dubai, UAE Company: CreditCare Credit Management LLC Position: Full-time Salary: Up to AED 3,800/month Visa providedJob Description:We are looking for a motivated and experienced Senior Customer Service Agent (Sales) to join our growing team in Dubai. You will handle customer inquiries, promote credit and financial services, and help clients manage repayments or debt restructuring.Responsibilities:<ul><li>Handle inbound &amp; outbound calls for sales and customer support</li><li>Promote financial products &amp; close leads</li><li>Meet daily/weekly sales targets</li><li>Build and maintain strong customer relationships</li><li>Accurately update customer records in CRM</li><li>Provide high-quality customer service and resolve complaints</li></ul>Requirements:<ul><li>Minimum 2 years of experience in Customer Service / Sales (preferably in finance or credit)</li><li>Strong English communication (Arabic is a plus)</li><li>Target-driven, team player, and confident negotiator</li><li>Familiar with UAE credit management practices is a bonus</li><li>Basic computer &amp; CRM software skills</li></ul>What We Offer:<ul><li>Salary up to AED 3,800/month (based on experience)</li><li>Employment visa provided</li><li>Sales incentives &amp; commissions</li><li>Health insurance (as per UAE law)</li><li>Growth opportunities in a professional environment</li></ul>Job Types: Full-time, PermanentPay: Up to AED3,800.00 per month

Senior Customer Service Agent Female

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171180
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role
 
 
 
 The
 
 Customer Service Specialist
 
 is responsible for providing exceptional customer service and support to ensure a seamless shopping experience for our customers. This role involves handling customer complaints, supervising daily department operations, coaching the team, and maintaining high standards in both customer service and visual merchandising. Additionally, the Customer Service Specialist will manage specialized services such as Bra Fit, Suit Fit, and Barista services, and will oversee cash handling processes.
 
 
 
 What You Will Do
 
 
 
 
 Customer Service and Complaint Resolution
 
 
 
 <ul>
 <li>
 Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.
 </li>
 <li>
 Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer&rsquo;s satisfaction.
 </li>
 <li>
 Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.
 
 
 </li>
 </ul>
 
 Supervise Daily Operations
 
 
 
 <ul>
 <li>
 Collaborate with the Duty Manager to oversee daily department tasks.
 </li>
 <li>
 Coach and support the customer service team to meet performance goals.
 
 
 </li>
 </ul>
 
 Visual Merchandising Standards
 
 
 
 <ul>
 <li>
 Ensure displays meet the company&rsquo;s visual merchandising guidelines.
 </li>
 <li>
 Regularly check the store&rsquo;s appearance to maintain high standards.
 
 
 </li>
 </ul>
 
 Cash Handling &amp; Float Management
 
 
 
 <ul>
 <li>
 Count and balance cash floats at the start and end of the day.
 </li>
 <li>
 Follow company policies to ensure accurate cash transactions.
 
 
 </li>
 </ul>
 
 Specialized Services Management
 
 
 
 <ul>
 <li>
 Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.
 </li>
 <li>
 Promote and ensure high-quality service in these specialized areas.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Customer interaction handling
 </li>
 <li>
 Issue resolution techniques problems efficiently.
 </li>
 <li>
 Knowledge documentation
 </li>
 <li>
 Response accuracy and clarity
 </li>
 <li>
 Compliance awareness
 </li>
 <li>
 Report handling &ndash;
 </li>
 <li>
 Process improvement awareness enhancements.
 </li>
 <li>
 Basic troubleshooting.
 </li>
 <li>
 Professional communication tools us
 
 
 </li>
 </ul>
 
 What Equips You For The Role
 
 
 
 
 Minimum Qualification and Knowledge
 
 
 
 
 Education
 
 : High School or Diploma equivalent
 
 
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 Minimum of three years in experience in a similar role preferably from a Retail industry.
 
 
 </li>
 </ul>
 
 Behavioral Competencies
 
 
 
 <ul>
 <li>
 Customer Service Experience: Proven experience in customer service and problem-solving.
 </li>
 <li>
 Team Leadership: Ability to supervise and motivate a team effectively.
 </li>
 <li>
 Attention to Detail: Maintain high standards in visual merchandising and operations.
 </li>
 <li>
 Cash Handling Proficiency: Experience in managing cash floats and financial procedures.
 </li>
 <li>
 Specialized Service Knowledge: Familiarity with services like Bra Fit or Suit Fit.
 </li>
 <li>
 Strong Communication: Excellent verbal and written communication skills.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Customer Service Specialist | Retail | Marks & Spencer

Emirates NBD

<div>
 
 
 In line with the UAE Government&rsquo;s strategy of empowering and developing nationals,
 
 
 
 
 Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best
 
 UAEN talents
 
 to join our ENBD family.
 
 
 
 
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 Manage a team of inbound contact center agents to deliver service excellence across voice and digital channels. The role is responsible for driving team performance, enhancing agent capabilities, resolving customer escalations, and ensuring operational compliance in alignment with the bank&rsquo;s service values and standards.
 
 
 
 
 
 
 
 What You'll Do:
 
 
 
 
 &bull; Drive agent performance through regular coaching and feedback.
 
 
 &bull; Identify and address underperformance in alignment with HR policies.
 
 
 &bull; Support new joiners for smooth integration into the team.
 
 
 &bull; Maintain high levels of team morale and engagement.
 
 
 &bull; Ensure timely and accurate service delivery in line with SLAs.
 
 
 &bull; Monitor adherence to operational procedures during customer interactions.
 
 
 &bull; Handle escalated customer complaints and ensure resolution with ownership.
 
 
 &bull; Conduct root cause analysis on complaints and feedback.
 
 
 &bull; Provide insights to improve customer satisfaction and agent performance.
 
 
 &bull; Ensure compliance with quality standards, bank policies, and procedures.
 
 
 &bull; Lead initiatives for continuous quality improvement.
 
 
 &bull; Uphold information security and data integrity in all operations.
 
 
 &bull; Maintain attrition levels within approved limits.
 
 
 &bull; Collaborate with the transformation team on process enhancements.
 
 
 
 
 
 
 
 What You'll Need
 
 
 
 
 &bull; Minimum 2 years of experience in banking (Call Center or Sales).
 
 
 &bull; Proven ability to manage and uplift high-performing teams
 
 
 &bull; Strong communication, coaching, and conflict management skills
 
 
 &bull; Resilience, adaptability, and proactive mindset
 
 
 &bull; Bachelor&rsquo;s degree in any field (preferred)
 
 
 &bull; Language proficiency in English and Arabic
 
 
 &bull; UAE National only
 
 
 &bull; Job location: Dubai
 
</div>

Customer Care Supervisor

Titan Performance L.L.C

Job Title: Automobile Supervisor &ndash; Mechanical DepartmentJob Type: Full-timeExperience: 5-10 YearsJob Description:We are seeking a skilled and experienced Automobile Supervisor to lead our Mechanical Department. The ideal candidate should have 5 to 10 years of hands-on experience as an automobile mechanic, with extensive knowledge of diagnosing and solving complex mechanical issues. As the supervisor, you will be responsible for overseeing daily operations, guiding the team, and ensuring high-quality service delivery.Key Responsibilities:<ul><li>Supervise and manage the mechanical department&rsquo;s daily operations.</li><li>Provide expert diagnosis and resolution for complex mechanical issues.</li><li>Oversee repairs, maintenance, and service procedures to ensure quality and efficiency.</li><li>Lead, train, and mentor the team of mechanics.</li><li>Ensure compliance with safety standards and workshop protocols.</li><li>Coordinate with other departments to streamline workflow and customer service.</li><li>Prepare reports and maintain accurate records of work completed.</li><li>Maintain a strong customer service focus, addressing client needs and ensuring satisfaction.</li></ul>Requirements:<ul><li>5-10 years of experience as an automobile mechanic.</li><li>Strong knowledge of diagnosing and repairing complex mechanical problems.</li><li>Proven leadership and team management experience.</li><li>Valid driving license.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>Preferred Qualifications:<ul><li>Prior experience in a supervisory role within an automotive workshop.</li></ul>Job Type: Full-time

Automobile Supervisor - Mechanical Department

NAD TRADING

We are looking for a skilled Supervisor for our Restaurant.The right Supervisor uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role.Requirements and skills<ul><li>Proven work experience as a Supervisor in Food &amp; Beverages field is a must.</li><li>Completion of a food service administration, hotel or restaurant management course is an asset</li><li>Excellent sales skills</li><li>Excellent customer service skills</li><li>Good communication skills</li><li>Leadership skills</li><li>Proven human resource management skills such as training, motivation,</li><li>Excellent organizational skills</li><li>Knowledge of the products, services, sector, industry and local area</li><li>Knowledge of relevant legislation and regulations</li><li>FOODSAFE</li><li>Serving It Right</li><li>Strong commination skills in English &amp; preferably in Arabic.</li></ul>Job Type: Full-timePay: AED3,800.00 per month

Supervisor - Auntie Anne’s

Kata Dubai Mall

Job Title: Restaurant Supervisor (Japanese Restaurant)Location: Dubai MallJob Summary:The Restaurant Supervisor is responsible for overseeing daily operations of the Japanese restaurant, ensuring exceptional guest experiences, smooth service flow, and adherence to hospitality standards. The role involves supervising staff, maintaining quality and hygiene standards, and supporting management in achieving operational and financial goals.&#11835;Key Responsibilities:<ul><li>Supervise daily front-of-house.</li><li>Ensure excellent customer service.</li><li>Train, guide, and motivate service staff to deliver consistent, high-quality service.</li><li>Handle guest inquiries, complaints, and feedback promptly and professionally.</li><li>Coordinate with the kitchen team to ensure smooth communication and timely service.</li><li>Maintain cleanliness, hygiene, and safety standards in compliance with local regulations.</li><li>Assist in staff scheduling, inventory checks, and ordering supplies.</li><li>Support restaurant manager in achieving sales targets and cost control measures.</li><li>Ensure compliance with company policies and procedures.</li></ul>&#11835;Requirements:<ul><li>Proven experience as a Supervisor, Assistant Supervisor, or Team Leader in a Japanese fine dining/casual dining restaurant in UAE.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Ability to train and develop a multicultural team.</li><li>Strong focus on guest satisfaction and service excellence.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Flexibility to work shifts, weekends, and public holidays.</li><li>Proficiency in English; knowledge of Japanese language is an advantage.</li><li>Diploma or degree in Hospitality Management or related field (preferred).</li></ul>Job Type: Full-timePay: From AED6,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in F&amp;B roles in UAE?</li><li>What is your visa status? How soon can you join the team if selected?</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Female Restaurant Supervisor - Japanese Restaurant

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