customer service representative Jobs in Dubai

customer service representative

sales manager

call center agent

customer service executive

sales coordinator

customer service supervisor

Nourish Restaurant LLC

Purpose of the Role:Ensuring the daily shifts assigned by the Supervisor are carried out up to company standards. Provides support, direction, and assistance to subordinates in all areas of their assigned duties.Key Areas of Responsibilities:Customer service - You will need to run your section and observe, motivate &amp; assist your peers. Main responsibilities will be to assist waiters by taking payments, settling bills, answering phones with regards to delivery. Work alongside members of your team in order to be more efficient and to resolve customer complaints and other problems as they arise. Be well versed in safety policies and workplace procedures. Responsible for quality control, ensuring product safety and freshness and accuracy in orders. The picture on the menus should be what the guest receives. Responsible for reporting any issues or quality defects to the Supervisor. Ensure the workplace is safe and clean; this includes reviewing and enforcing all Occupational Safety and Health Administration standards and policies. Teamwork oriented Commitment to developing and maintaining a premium brand Excellent grooming / Appearance at all times Good verbal and written communication skills Computer Literate Prepare end of day reports as required, balance float &amp; petty cash at the end of your shift.Pay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Waitress/Service Crew

Emirates

<div>
 
 Job Purpose
 
 
 
 
 Are you a driven and ambitious UAE national looking to make a mark in a world-class organisation?
 
 
 
 The Khatwaty programme is your gateway to a dynamic career across a range of customer service roles, equipping you with the skills and opportunities to lead teams and shape the future of one of the world&rsquo;s most renowned brands.
 
 
 Depending on your interview, we&rsquo;ll match you with the perfect position and support your career growth. This is an exciting opportunity to be empowered to progress your career and be taught valuable skills by industry experts.
 
 
 
 Why join the programme?
 
 
 
 This tailored programme is designed to equip you with the essential tools to progress your career into supervisory roles. Whether in the airport, call centre, cargo, security or finance sectors, this programme offers you the chance to take your first step into a meaningful and impactful career.
 
 
 
 Programme Highlights
 
 
 
 <ul>
 <li>
 Structured Career Path:
 </li>
 <li>
 Move from entry-level positions to supervisory roles with clear, achievable milestones. You&rsquo;ll have the opportunity to rise quickly, while gaining valuable professional and leadership experience.
 </li>
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 On-the-Job Training:
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 Learn directly from industry experts through hands-on experience and real-time problem-solving in high-energy environments.
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 Supervisory Skills Development:
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 We will equip you with the critical skills you need to succeed, including team management, effective communication, decision-making, and conflict resolution.
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 National Pride &amp; Global Impact:
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 Represent the UAE on the global stage by being part of a team that welcomes millions of travellers from all over the world. Lead by example and contribute to the UAE&rsquo;s vision of excellence.
 
 
 </li>
 </ul>
 
 What business areas can you join?
 
 
 
 After your interview, you will be allocated to one of the below business areas:
 
 
 <ul>
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 Emirates Airport Services
 
 
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 </ul>
 You will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 
 
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 <li>
 dnata Airport Services
 
 
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 </ul>
 You will be responsible for providing exceptional customer service to all passengers at check-in, gates, transfer desk and special handling in alignment with dnata's high service standards. Our marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey.
 
 
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 <li>
 SkyCargo
 
 
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 </ul>
 You will be responsible for the efficient and quality handling and/or processing of all cargo, courier, and mail within an assigned area of cargo warehouse/airside operations to achieve service delivery and efficiency targets whilst ensuring safety and security compliance.
 
 
 <ul>
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 Group Security
 
 
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 </ul>
 You will carry out general and aviation security duties related to surveillance, guarding, escort and screening for Emirates Group in order to protect staff, property and the business against acts of unlawful interference. Perform aviation security functions including guarding, access control, search, inspection, surveillance screening and escort of aircraft, cargo, catering products of both airside and landside facilities e.g. cargo warehouse, engineering hangars.
 
 
 <ul>
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 Contact Centre
 
 
 </li>
 </ul>
 You will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. Your ability to deliver exceptional customer service will be crucial in ensuring that our customers feel valued and supported throughout their journey.
 
 
 Qualification
 
 
 
 Here&rsquo;s what we&rsquo;re looking for in our candidates:
 
 
 
 <ul>
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 Hold a valid UAE passport and Khulasat Al Qaid
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 National service completion (for male candidates)
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 Fluent in written and spoken English
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 Fluent in any other language is a plus
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 A levels or High school certificate
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 Excellent interpersonal and customer service skills
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 Willing to work in a shift environment
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 Willing to wear uniform (frontline customer facing roles)
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 Proficient in PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 
 
 </li>
 </ul>
 
 
 What is the selection process?
 
 
 
 
 <ul>
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 Step 1 &ndash; Apply
 
 
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 </ul>
 Submit your application and we&rsquo;ll send you an email to confirm that we&rsquo;ve received it.
 
 
 <ul>
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 Step 2 &ndash; Review
 
 
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 </ul>
 Our Recruitment Team will review your application.
 
 
 <ul>
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 Step 3 &ndash; Phone-screening / Video Interview and Assessment
 
 
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 </ul>
 If you&rsquo;re shortlisted for a role, we&rsquo;ll contact you through a phone-screening call or send you a link to our on-demand, interactive and gamified video interview assessment via Teams Call.
 
 
 <ul>
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 Step 4 &ndash; Final face to face interview
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 Step 5 &ndash; Offer
 
 
 </li>
 </ul>
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Khatwaty High School Graduates Programme - Emiratisation

We One

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 To ensure the delivery of smooth, efficient and consistent best practice of the functioning of the customer service desk, you will be responsible in delivery bespoke process and procedure of the overall customer service program and for the centre providing all customers excellent services and ensuring that their expectations are constantly met.
 
 
 
 
 
 
 Job Type: Permanent
 
 
 
 
 Salary: 6K AED
 
 
 
 
 
 
 
 Key Tasks:
 
 
 <ul>
 <li>
 Ensure the smooth and efficient operation of the Customer Service Desk by delivering exceptional customer service and consistently meeting customer expectations.
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 Maintain comprehensive knowledge of the property, its facilities, and key attractions within Dubai.
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 Respond to general inquiries from customers and stakeholders at the Customer Service Desk.
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 Keep the Customer Service Team Leader, Supervisor, and Manager informed of customer feedback and service-related issues.
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 Handle incoming telephone calls and respond to customer inquiries promptly and professionally.
 </li>
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 Maintain accurate records of customer service requests, inquiries, and complaints.
 </li>
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 Resolve customer complaints in accordance with established policies and procedures.
 </li>
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 Prepare and reconcile shift cash transactions, ensuring all records are accurate and balanced, and securely deposit funds in compliance with company policies.
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 Support fellow Customer Service team members during busy periods to ensure seamless service delivery.
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 Perform meet-and-greet duties for tour groups, school visits, and other organized events as required.
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 Provide customers with accurate information regarding ongoing promotions and ensure all related procedures are followed correctly.
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 Promote, sell, and upsell Dubai Holding Malls' products and services while adhering to established sales procedures.
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 Manage value-added services, including gift wrapping, stroller rentals, wheelchair loans, lost and found, childcare services, and other customer assistance programs.
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 Maintain accurate inventory records for services and products sold at the Customer Service Desk, ensuring compliance with accounting procedures and reporting discrepancies immediately to the Team Leader or Supervisor.
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 Assist the Customer Service Team Leader and Supervisor in collecting and updating information on in-store promotions, events, and activities to keep the team informed.
 </li>
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 Coordinate with the Customer Service Team Leader to ensure mall directories are accurate and up to date, reporting any discrepancies promptly.
 </li>
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 Direct media inquiries to the appropriate Palm Jumeirah Malls department or representative.
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 Report equipment malfunctions, supplier shortages, or any operational issues immediately to the immediate supervisor.
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 Monitor the condition of mall common areas, restrooms, signage, and other public facilities, reporting any maintenance or cleanliness concerns to ensure the mall maintains a high standard of presentation.
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 Ensure brochure racks remain clean, organized, and fully stocked at all times.
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 Maintain the cleanliness, organization, and professional appearance of the Customer Service Desk at all times.
 </li>
 </ul>
 
 
 
</div>

Call Center Agent

Mirchiwala Restaurant

The Waiter is responsible for providing excellent customer service by greeting guests, taking orders, serving food and beverages, and ensuring a pleasant dining experience.Key Responsibilities:<ul><li>Welcome guests in a friendly and professional manner.</li><li>Present menus and explain daily specials.</li><li>Take accurate food and beverage orders.</li><li>Serve food and drinks promptly.</li><li>Check on guests during their meal and respond to requests.</li><li>Clear and reset tables after guests leave.</li><li>Process customer bills and coordinate with the cashier when required.</li><li>Maintain cleanliness of the dining area.</li><li>Follow food safety and hygiene standards.</li><li>Report customer complaints or service issues to the supervisor.</li></ul>Pay: AED1,500.00 - AED2,200.00 per monthWork Location: In person

Waiter/Cashier

Flare Burger LLC

Job Title: Waiter/WaitressLocation: Flare Burger, Salary: (based on experience) Job Type: Full-time Reports To: Restaurant Supervisor / ManagerJob Summary:Flare Burger is looking for enthusiastic and customer-focused Waiter/Waitress to join our front-of-house team in Dubai. You will be responsible for providing friendly, efficient service to ensure a great dining experience for every guest.Key Responsibilities:<ul><li>Greet guests in a warm and friendly manner.</li><li>Take customer orders accurately and input them into the POS system.</li><li>Serve food and beverages in a timely and professional manner.</li><li>Ensure tables are clean, set, and ready for customers at all times.</li><li>Handle customer inquiries and complaints politely and efficiently.</li><li>Communicate effectively with kitchen and other service staff.</li><li>Assist in preparing takeaway/delivery orders when required.</li><li>Follow all hygiene and food safety guidelines.</li><li>Support the team with opening, closing, and cleaning duties.</li></ul>Requirements:<ul><li>Previous experience as a waiter/waitress or in customer service (preferred).</li><li>Good communication skills in English (Arabic is a plus).</li><li>Positive attitude, reliability, and strong team spirit.</li><li>Presentable and well-groomed appearance.</li><li>Ability to work flexible shifts, including weekends and holidays.</li></ul>Pay: AED1,800.00 - AED2,200.00 per monthWork Location: In person

waiter/waitress

Shamal Holding

<div>
 Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate. Our portfolio spans Lifestyle &amp; Entertainment, Destinations, Real Estate, Hospitality, and F&amp;B, including Skydive Dubai, Deep Dive Dubai, XDubai, Dubai Harbour, Kite Beach and more.
 
 
 This position is responsible for facilitating the customer&rsquo;s experience at X Dubai&rsquo;s attraction or facility. this position will reflect X Dubai&rsquo;s brand in a face to face interaction with customers and guests.
 
 
 
 Note - This role will be at Edge Walk and will be based in Address Sky View Hotel Dubai Downtown.
 
 
 
 <ul>
 <li>
 Daily opening and closing procedures of Edgewalk
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 Supervising the progress and experience of each assigned group.
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 Usher the guests.
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 Fitting harness and helmets correctly and supervising the use of all safety equipment.
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 Conducting pre-tour safety orientation for each tour group.
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 Using customer engagement skills to ensure a memorable experience for each guest.
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 Assuring the safety and wellbeing of guests throughout each tour.
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 Help and resolve customer complaints and questions
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 Demonstrate a high level of customer service
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 Keep all filing up to date for database - sales and members
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 Servicing existing reservations of guests including upgrading, modifying and taking payments for existing reservations.
 </li>
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 Go the extra mile to engage customers
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 Inform customer of deals and promotions
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 Assists in the upkeep of the facility.
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 Assist and collaborate with the team on events and projects
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 Perform all other duties assigned by supervisor or manager
 </li>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Previous 3 years of experience in retail or customer service preferred.
 
 
 
 </li>
 </ul>
 
 Note
 
 
 
 Due to a high influx of profiles, only shortlisted candidates will be contacted.
</div>

Guest Experience Representative - Level II

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 We are seeking a dedicated Customer Service Representative to oversee order related operations across Middle Eastern countries for Industrial Coatings (Metal) Middle East. The ideal candidate will liaise with our customers, manage end-to-end order processing, and collaborate with various internal teams to ensure exceptional service delivery
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Managing essential day-to-day duties and handling activities across Middle East countries for Industrial Coating Customers.
 </li>
 <li>
 Dealing with the Customers to service their orders.
 </li>
 <li>
 Processing end to end orders including delivery related, TAS (PO, GRN and invoicing).
 </li>
 <li>
 Collaborating closely with Supply/Sales/Demand and Logistic and serving as the initial point of contact for all type of customer related enquiries.
 </li>
 <li>
 To Manage and review task like OTIF, SLOB, and Back Orders.
 </li>
 <li>
 To manage order receipt eA cintly, prioritising timely order processing and good customer interactions and relationships
 </li>
 <li>
 Manages the order-to-cash process with excellence in order processing
 </li>
 <li>
 Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
 </li>
 <li>
 Ensures order processing is handled with accuracy.
 </li>
 <li>
 Raises issues in delivery, documentation and/or invoices process with Supervisor.
 </li>
 <li>
 Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
 </li>
 <li>
 Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
 </li>
 <li>
 Makes proposals for improvements on work processes.
 </li>
 <li>
 Completes registering / filing / archiving of customer service-related documentation.
 </li>
 <li>
 Assures cooperation between customer service and field force regarding administration of customers' orders. Closely cooperates with the Planning,
 </li>
 <li>
 Logistics functions to maintain consistency in approach towards customer service in the organization.
 </li>
 <li>
 Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations.
 </li>
 <li>
 Timely and accurately upload final documents to customer invoice portals,ensuring error-free transactions.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 3 years customer service experience required.
 </li>
 <li>
 University graduate or equivalent.
 </li>
 <li>
 This role requires written and spoken skills in English languages
 </li>
 <li>
 Knowledge of ERP SAP systems is mandatory.
 </li>
 <li>
 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills.
 </li>
 <li>
 Must be able to work well in a team environment
 </li>
 <li>
 MS OA ce (xcel / Word / PowerPoint).
 </li>
 <li>
 Good customer service and negotiation skills.
 </li>
 <li>
 Able to manage time and prioritize activities actively, and must be able to execute tasks quickly and efficientlySound understanding of other functional areas: sales, supply chain, marketing and logistics.
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 53668
</div>

Customer Service Representative

Explore 378+ Customer service supervisor in Dubai this August. Find roles across top companies and apply now to boost your career.