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Biosytech Medical Laboratory

We&rsquo;re Hiring: Call Centre Supervisor @ uniCare Medical Centre, DubaiAre you a people-focused leader with a passion for service excellence? uniCare Medical Centre is looking for an experienced Call Centre Supervisor to lead our customer service team and ensure a seamless patient experience through efficient call centre operations.In this role, you will oversee day-to-day call centre performance, mentor agents, and drive service quality in alignment with uniCare&rsquo;s commitment to patient satisfaction and care excellence.Key Responsibilities<ul><li>Supervise and manage daily operations of the call centre team.</li><li>Monitor call flow, agent performance, and adherence to KPIs.</li><li>Ensure all patient inquiries, appointment bookings, and service requests are handled promptly and professionally.</li><li>Train, coach, and motivate call centre staff to deliver exceptional service.</li><li>Prepare performance reports and identify areas for improvement.</li><li>Coordinate with clinical and administrative departments to resolve escalated issues.</li><li>Ensure compliance with uniCare&rsquo;s policies, procedures, and service standards.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or equivalent qualification.</li><li>Minimum 2&ndash;3 years of experience in a healthcare call centre, in a supervisory role.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Strong knowledge of patient appointment systems and call centre software.</li><li>Ability to work under pressure while maintaining a calm and professional demeanor.</li><li>Fluency in English is required; Arabic or Hindi/Urdu is an advantage.</li></ul>Why Join uniCare?<ul><li>Be part of a reputable healthcare organization committed to excellence in patient care.</li><li>Collaborative work environment with opportunities for career growth.</li><li>Continuous professional development and training support.</li></ul>Job Types: Full-time, PermanentPay: From AED1.00 per month

Call Centre Supervisor

Keolis

<div>The purpose of this position is to lead a team of Station Agents, Customer Service Agents, Passenger Ambassadors, Car Park Controllers and Car Park Attendants to deliver a safe, reliable, world class and customer focused station environment. 

MAIN RESPONSIBILITIES;
<ul><li>Lead and motivate a team of Station Agents and Customer Service Agents to deliver a safe, reliable, world class and customer focused station services.</li>
<li>Shift / duty &lsquo;landlord&rsquo; of a station and all persons working in a station are subject to his/her authority.</li>
<li>Ensuring that the station facilities are in a safe and good working order.</li>
<li>Provide effective communications and information with internal and external parties in an efficient and timely manner.</li>
<li>Deliver public announcements and ensure all train and station information is correct, clear and up to date.</li>
<li>Responsible for the efficient and safe evacuation of station premises in the event of fire or other emergency situations.</li>
<li>Monitor and maintain station operational status and ensure the safety and comfort of passenger movement within the station premise;
</li><li>Undertake a comprehensive checking it all station equipment and facilities to ensure that they are in good order and all staff are smartly presented and fully briefed prior to the start of shift.</li>
<li>Control and avoid overcrowding in station and platforms and to ensure that passengers are entering/exiting the station in an orderly fashion.</li>
<li>Deliver essential messages to passenger via audio or visual means in a timely and proactive manner to avoid confusion, frustration and anger.</li>
<li>Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of emergency.</li>
<li>Provide ticket sales, train services information and respond to passenger enquiries.</li>
<li>Distribute publicity materials and handle lost property.</li>
<li>Render all possible assistance to customers, in particular those with special needs, to enhance customer service and safety.</li>
<li>Managing and overseeing cash collection, management and reconciliation in the station when required.
</li><li>Reporting faults and informing the Fault Controller (FC) of and any malfunction and failure of equipment.
</li><li>Reporting faults and informing Train Controller of any occurrences which may have an impact on train operation</li>
<li>Prepare incident/accident reports and inform concern authorities</li>
<li>Maintaining the DM001-OPE-STA-FO-00039 Station Logbook with details of all issues and incidents.
</li><li>Meet and greet customers and provide a high level of customer service.</li>
<li>Conducts Performance Review for the Station Agents and Customer Service Agents within the assigned stations.</li>
<li>Perform shift and emergency duties when required; and carry out other duties as instructed / directed by the Group Station Supervisor, Passenger Services Manager, Passenger Services Manager, Assistant Passenger Services Manager.</li></ul> 

KEY SKILLS
<ul><li>A mature, proactive and responsible approach to work with initiative and problem solving capability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li></ul> 

KNOWLEDGE REQUIRMENT
<ul><li>Excellent knowledge of the station environment;
</li><li>Thorough understanding of station operations and associated activities;</li>
<li>Awareness and understanding of the relevant work instructions and procedures.</li> 
</ul>
EXPERIENCES
<ul><li>Preferably 3 years (minimum 2 years) experience in supervising a team of front line staff delivering customer services in a metro station or equivalent.</li></ul> 

EDUCATIONNAL QUALIFCATIONS
<ul><li>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</li></ul></div>

Station Master (UAE National)

NSV Trading LLC

ob SummaryThe CRM/SRM Supervisor is responsible for overseeing the development and execution of strategies that enhance relationships with both customers and suppliers. This role ensures that CRM and SRM systems are effectively utilized to drive customer satisfaction, supplier performance, and overall business efficiency.Key ResponsibilitiesCustomer Relationship Management (CRM)<ul><li>Supervise the implementation and maintenance of CRM systems and tools.</li><li>Monitor customer interactions and feedback to improve service quality.</li><li>Analyze customer data to identify trends, opportunities, and areas for improvement.</li><li>Collaborate with sales and marketing teams to develop customer engagement strategies.</li><li>Ensure timely resolution of customer complaints and escalations.</li></ul>Supplier Relationship Management (SRM)<ul><li>Manage supplier onboarding, performance tracking, and compliance.</li><li>Maintain strong relationships with key suppliers to ensure quality and reliability.</li><li>Evaluate supplier risk and develop mitigation strategies.</li><li>Support procurement in negotiating contracts and service level agreements.</li><li>Monitor supplier KPIs and conduct regular performance reviews.</li></ul>Cross-Functional Duties<ul><li>Train and support staff on CRM/SRM systems and best practices.</li><li>Generate reports and dashboards for senior management.</li><li>Ensure data accuracy and integrity across CRM/SRM platforms.</li><li>Drive continuous improvement initiatives in relationship management processes.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain, Marketing, or related field.</li><li>3&ndash;5 years of experience in CRM/SRM or related supervisory roles.</li><li>Strong analytical skills and proficiency in CRM/SRM software (e.g., Salesforce, SAP Ariba).</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Ability to manage multiple stakeholders and prioritize tasks effectively.</li></ul>Preferred Skills<ul><li>Experience in both B2B and B2C environments.</li><li>Familiarity with data visualization tools (e.g., Power BI, Tableau).</li><li>Certification in CRM/SRM platforms or project management (e.g., PMP, Six Sigma).</li><li>OEM supplier experience is a strong advantage.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have a Bachelor&rsquo;s degree in Business Administration, Supply Chain, Marketing, or related field.</li><li>Do you have 3&ndash;5 years of experience in CRM/SRM or related supervisory roles.</li><li>Do you have Strong analytical skills and proficiency in CRM/SRM software</li></ul>

CRM/SRM Supervisor

Accor

<div><div>Company Description</div> 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;.<div> 
Job Description</div> 
We are seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.<ul><li>
Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines</li><li>
Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service</li><li>
Monitor and maintain appropriate standards of conduct among team members</li><li>
Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days</li><li>
Report operational defects and guest-related issues to management promptly</li><li>
Conduct and oversee training and cross-training initiatives within the department</li><li>
Promote hotel facilities and identify opportunities to enhance guest experiences through upselling</li><li>
Ensure smooth communication between shifts and departments</li><li>
Resolve guest complaints and concerns efficiently and professionally</li><li>
Implement and maintain front office systems and procedures to optimize efficiency</li></ul><div> 
Qualifications</div> 
<ul><li>
Proven experience in a front office or customer service role, preferably in the hospitality industry</li><li>
Strong leadership and team management skills</li><li>
Service-focused personality with a commitment to guest satisfaction</li><li>
Proficiency in Opera or similar property management systems</li><li>
Fluency in English; additional languages are a plus</li><li>
Excellent problem-solving abilities and attention to detail</li><li>
Strong communication and interpersonal skills</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Knowledge of hospitality industry best practices and standards</li><li>
Experience in training and developing team members</li><li>
Ability to multitask and prioritize effectively</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Bachelor's degree in Hospitality Management or related field preferred (not mandatory)</li></ul><div> 
Additional Information</div> 
<ul><li>
Strong interpersonal and problem solving abilities</li><li>
Fluency in English , additional languages are a plus</li></ul></div>

Night Supervisor

Madi International

<div>
 
 Madi International is seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and in person in a professional and timely manner
 </li>
 <li>
 Process orders, returns, and service requests accurately
 </li>
 <li>
 Resolve customer complaints with a solution-oriented approach
 </li>
 <li>
 Maintain customer records and update information in the CRM system
 </li>
 <li>
 Provide information on products, services, and promotions
 </li>
 <li>
 Coordinate with internal teams to ensure customer satisfaction
 </li>
 <li>
 Uphold Madi Internationals standards of customer care and professionalism
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1-2 years of experience in customer service or a similar role
 </li>
 <li>
 Strong communication skills in both English and Arabic
 </li>
 <li>
 High school diploma or higher education (bachelors degree is a plus)
 </li>
 <li>
 Proficiency in Microsoft Office and CRM systems
 </li>
 <li>
 Excellent problem-solving skills and attention to detail
 </li>
 <li>
 Positive attitude and ability to work as part of a team
 </li>
 <li>
 Passion for the beauty and wellness industry is a plus
 </li>
 </ul>
</div>

Customer Service Officer-Corporate Office

Lobo Management

<div>
 
 We are partnering with a leading
 
 FMCG company
 
 to recruit an experienced
 
 Customer Service Team Leader
 
 to oversee the daily operations of the customer service function and ensure seamless order management, delivery coordination, and customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and motivate a team to deliver best-in-class customer service across all client touchpoints.
 </li>
 <li>
 Ensure new employee training is conducted effectively and within timelines; facilitate cross-training for existing team members.
 </li>
 <li>
 Support the Manager &ndash; Customer Experience with team coaching, performance reviews, and disciplinary matters in line with company policy.
 </li>
 <li>
 Provide operational assistance to team members and ensure accurate, timely communication within the department.
 </li>
 <li>
 Deliver performance feedback, drive service improvements, and foster a culture of accountability and excellence.
 </li>
 <li>
 Maintain strong collaboration with sales, logistics, and finance to ensure smooth customer operations.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 <ol>
 <li>
 Team Accuracy &amp; Productivity
 </li>
 <li>
 Returns / Uplifts
 </li>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 Net Promoter Score (NPS)
 </li>
 <li>
 First Contact Resolution (FCR)
 </li>
 <li>
 Individual Productivity
 </li>
 <li>
 Process Improvement Initiatives / Kaizens
 </li>
 </ol>
 
 
 
 
 
 Ideal Profile:
 
 
 <ul>
 <li>
 Proven experience in
 
 customer service or order management
 
 within the
 
 FMCG or distribution sector
 
 </li>
 <li>
 Strong leadership, analytical, and problem-solving skills
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Exposure to ERP/CRM systems and performance management tools
 </li>
 </ul>
 
 
 
 
 
 Interested candidates are encouraged to apply immediately.
 
 
 
 
 
 
 Please share your
 
 updated CV
 
 , along with your
 
 current and expected salary
 
 and
 
 notice period
 
 , at the earliest for review.
 
</div>

Customer Service Team Leader – FMCG Industry

Uniestate Properties

<div>
 
 Role &amp; Responsibilities:
 
 
 1.
 
 
 Team Leadership: Supervise and lead the customer team, including hiring, training, and performance evaluations. Ensure team members provide exceptional service to customers.
 
 
 2.
 
 
 Customer Relations: Build and maintain strong customer relationships through effective communication and problem resolution. Address client inquiries, concerns, and feedback promptly and professionally.
 
 
 3.
 
 
 Process Improvement: Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience and streamline operations.
 
 
 4.
 
 
 Training and Development: Provide ongoing training to customer staff to ensure they are well-informed about the real estate industry and company policies.
 
 
 5.
 
 
 Complaint Resolution: Manage and resolve client complaints and issues, working with team members and other departments to find appropriate solutions.
 
 
 6.
 
 
 Quality Assurance: Monitor the quality of customer interactions, including phone calls, emails, WhatsApp, SMS, etc. and in-person meetings, to ensure professionalism and consistency.
 
 
 7.
 
 
 Client Feedback: Gather and analyze customer feedback surveys, and reviews to identify areas for improvement and make necessary adjustments to service processes and staff training.
 
 
 8.
 
 
 Data Analysis: Utilize data and metrics to assess the efficiency and effectiveness of the customer experience department. Use this data to make informed decisions and recommend improvements.
 
 
 9.
 
 
 Technology Integration: Implement and maintain customer relationship management (CRM) systems and other technology tools to enhance the customer service process (including the deployment of AI).
 
 
 10.
 
 
 Compliance: Ensure that the customer service department complies with all relevant real estate laws and regulations, as well as company policies and procedures.
 
 
 11.
 
 
 Reporting: Provide regular reports to senior management on customer service performance.
 
 
 
</div>

Head of Customer Relationship Management

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