confirmed product manager (b2b saas data & ai)

sales executive

sales manager

account manager

administrative assistant

assistant store manager

customer service supervisor

The First Group Hospitality

<div>Overview:

Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.<div>
About The First Group Hospitality</div><div> 
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div> 
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div> 
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
Job Summary:</div><div>
A Guest Relations Supervisor is responsible for managing the guest experience and ensuring that guests have a pleasant and enjoyable stay at a hotel or resort. They oversee a team of guest relations staff and work closely with other departments to ensure that guests' needs are met.</div><div></div><div> 
Responsibilities:</div><ul><li>
Managing the guest relations team and ensuring that all staff are trained and motivated to provide excellent customer service</li><li>
Overseeing the daily operations of the guest relations desk, including guest check-in and check-out, room assignments, and handling guest complaints and requests</li><li>
Monitoring guest satisfaction levels and taking appropriate action to address any issues or concerns</li><li>
Providing recommendations to guests for local attractions, restaurants, and other activities</li><li>
Collaborating with other departments, such as housekeeping and maintenance, to ensure that guests' needs are met in a timely and efficient manner</li><li>
Developing and implementing guest relations policies and procedures</li><li>
Assisting with the planning and execution of special events and activities, such as weddings and corporate meetings</li><li>
Maintaining guest relations records and generating reports on guest satisfaction levels and trends</li><li>
Handling billing disputes and ensuring that guest accounts are accurate and up-to-date</li><li>
Maintaining a professional appearance and demeanor at all times</li></ul>
Desired Skill &amp; Expertise:
<div>
Skills and Qualifications:</div><ul><li>
Bachelor's degree in hospitality management or related field; relevant work experience may be substituted for formal education</li><li>
Previous experience in guest relations, with a strong track record of providing excellent customer service</li><li>
Strong interpersonal and communication skills, with the ability to effectively communicate with guests and staff at all levels</li><li>
Excellent organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously</li><li>
Knowledge of hotel operations, including front desk procedures, housekeeping, and maintenance</li><li>
Proficient in Microsoft Office and other computer applications used in hospitality management</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays as needed</li><li>
Strong problem-solving and decision-making skills, with the ability to resolve conflicts and handle emergency situations in a calm and effective manner</li><li>
Ability to maintain a high level of professionalism and confidentiality at all times</li></ul></div>

Guest Relations Supervisor

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and customer-focused Officer- Customer Service to join our dynamic team in Dubai, United Arab Emirates. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.
 
 
 <ul>
 <li>
 Actively sell and cross-sell banking products and services to new and existing customers
 </li>
 <li>
 Process and assess customer requests, including account openings, online banking applications, and loan product applications
 </li>
 <li>
 Educate customers about automated channels such as ATM, call center, and online banking services
 </li>
 <li>
 Attract new customers through personal relations and existing customer referrals
 </li>
 <li>
 Meet individual sales targets and participate in daily retail sales team meetings
 </li>
 <li>
 Achieve monthly targets for onboarding customers to online and mobile banking applications
 </li>
 <li>
 Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
 </li>
 <li>
 Respond promptly and efficiently to customer inquiries forwarded from the call center
 </li>
 <li>
 Collaborate with colleagues and internal stakeholders to resolve customer issues
 </li>
 <li>
 Complete mandatory training programs to stay updated on bank products and services
 </li>
 <li>
 Adhere to bank policies, processes, and procedures, both internal and external
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma or equivalent
 </li>
 <li>
 Minimum of 2 years' relevant experience in the banking sector
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent problem-solving abilities and attention to detail
 </li>
 <li>
 Proficiency in customer service software and CRM systems
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment
 </li>
 <li>
 Strong sales skills and proven ability to meet targets
 </li>
 <li>
 Knowledge of online and mobile banking platforms
 </li>
 <li>
 Empathetic approach to customer service
 </li>
 <li>
 Ability to work collaboratively in a team environment
 </li>
 <li>
 Flexibility to adapt to changing customer needs and bank procedures
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Knowledge of local banking regulations and practices in the UAE
 </li>
 </ul>
</div>

Officer- Customer Service

B&S Group

<div>Company Description 
This is B&amp;S
B&amp;S exists to make premium consumer goods available to everyone, anywhere. We believe that getting access to consumer products that bring joy and comfort into everyday lives, should be easy around the globe.
Are you curious about who we are as an employer and our thoughts on diversity and inclusion? Click here to find more information! 
Job Description 
Customer Care Coordinator leads and supports the Customer Care team in providing exceptional service to both customers and the Sales team. This role focuses on overseeing smooth order processing, addressing escalated customer inquiries, maintaining accurate records, and facilitating timely logistics and fulfillment, along with managing the team of customer care specialists. The Coordinator ensures operational efficiency, fosters high customer satisfaction, and guarantees that all customer interactions are handled professionally and effectively.
Key Responsibilities<ul><li>
Supervise and support the Customer Care team in handling inquiries, order processing, and returns.</li><li>
Ensure team adherence to B&amp;S ERP system procedures and provide guidance for system updates and refresher training.</li><li>
Act as a point of escalation for complex customer issues and ensure timely resolution.</li><li>
Collaborate with Sales, Logistics, and Supplier Order Management teams to address operational challenges.</li><li>
Maintain accurate and up-to-date records of customer interactions, orders, and feedback.</li><li>
Monitor order fulfillment and logistics processes to ensure timely delivery of products.</li><li>
Assist in generating reports and KPIs related to customer service performance and team productivity.</li><li>
Contribute to process improvement initiatives to enhance efficiency, accuracy, and customer satisfaction.</li><li>
Provide training, mentorship, and guidance to junior Customer Care staff.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Business Management, or a related field.</li><li>
Previous experience in Customer Care or Customer Service Coordination; Duty Free experience is a plus.</li><li>
Excellent written and verbal communication skills, with strong customer service orientation.</li><li>
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ERP systems.</li><li>
Strong leadership, organizational, and problem-solving skills.</li><li>
Ability to adapt to changing priorities and manage multiple tasks simultaneously.</li></ul> 

Additional Information 
We offer you<ul><li>
Opportunity to work in a multinational company with a dynamic and diverse team.</li><li>
A collaborative work environment that encourages growth and professional development.</li><li>
Annual performance driven bonus and comprehensive benefits package.</li><li>
Other benefits as per UAE labour law</li><li>
A chance to develop your skills in a fast-paced, high-impact industry.</li></ul></div>

Customer care coordinator - Duty Free, FMCG

<div>
 Team Supervision (only for Team leaders and supervisors)
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
 
 
 or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 Continuous Improvement
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 Reporting
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
 
 
 Specific Job Accountability
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 &squf; Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 
 
 &squf; Authorised to take decisions as per the approved authorization matrix
</div>

Manager, Contact Centre Operations

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
 To Lead, Develop &amp; Empower the Customer Service team with sole objective of Streamlining &amp; Improving Customer relations with the Group.
Key Responsibilities:
o Share the data with RDBS team for them to process the Purchase Orders in RMS.
o Sales Orders to be checked against Replenishment Order (Tester Ratio, Unit Price, Order Qty)
o Coordinate with Warehouse team to receive the shipment and release on system as per business
needs, this also may require coordinating with supplier to ensure delivery is happening on time.
o Report and send claims to the Brand Team/Supplier of excess or shortage in shipments, and follow up on Credit Notes if needed.
o Report damaged items/returns to the Brand team/Supplier and follow up on actions (arrange for
destruction, follow up on Credit Notes if needed)
o Management of PO Cleansing.
o Consolidate several Orders to Commercial team for screening and ensure the data is reflected properly.
o Provide shipment Instructions to logistics and warehouse (e.g packing instructions), coordinating with them for the delivery requirement.
o Monitor outbound shipments and oversee shipment status database, ensuring orders are dispatched and delivered within the standard timeline by coordinating with warehouse and traffic team, and proposing action on flagged deliveries.
o Manage Customer Claims against damages, shortages and excess quantities.
What you&rsquo;ll need to succeed
3+ years experience in Customer Service + exposure to Warehouse/Logistics
Proficiency in Excel
Good Leadership skills
Confident attitude
Excellent problem solving skills
Very good communication skills
Excellent coordination skills, ensuring smooth collaboration between teams and stakeholders.
Strong troubleshooting skills with the ability to identify, analyze, and resolve issues efficiently.
Arabic language is a plus
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Customer Service Lead - Supply Chain

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 When you think of food delivery in the MENA region, we&rsquo;d be pretty surprised if talabat didn&rsquo;t pop into your mind first! Since delivering our first order in Kuwait in 2004, we&rsquo;ve grown quite a lot over the past 17 years.
 
 
 
 
 Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
 
 
 
 
 Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
 
 
 
 
 As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart
 
 
 
 
 We&rsquo;re looking for a Assistant Store Supervisor to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 
 
 
 <ul>
 <li>
 Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders
 </li>
 <li>
 Assists Store supervisor to manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, &hellip;)
 </li>
 <li>
 Assists Store supervisor for Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
 </li>
 <li>
 Inventory management: Support Store supervisor by Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count based on the agreed schedule
 </li>
 <li>
 Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies &amp; SOP
 </li>
 <li>
 Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP
 </li>
 <li>
 Support Store supervisor by monitoring fulfillment processes and recommend improvements to increase productivity and profits.
 
 
 </li>
 </ul>
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 You have at least 3-5 years of experience in supermarket or restaurant
 </li>
 <li>
 You are someone energized by the unknown and look forward to learning each day on the job.
 </li>
 <li>
 Good communication skills, and always like to be hands-on with several tools.
 </li>
 <li>
 Additionally, you have robust interpersonal and intercultural skills.
 </li>
 <li>
 Language skills: Fluent English and Arabic would be highly advantageous.
 </li>
 <li>
 Help Store supervisor by Ensuring implementation of actions pertinent to store-related shrinkages
 </li>
 <li>
 Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift
 </li>
 <li>
 Discussing with the Store supervisor all issues/problems and propose solutions
 </li>
 </ul>
</div>

Assistant Store Supervisor

Homewide

Job PurposeThe Driver cum Installation Technician is responsible for safe product transportation, and proper installing, testing and commissioning of the appliances sold to the customer. Driver cum Installation Technician provides product demonstration to the customer and explains the usage and product handling up to the level of satisfaction of the customer.Responsibilities <ul><li>Core Responsibilities</li><li>Schedule delivery and installation appointments with customers in the morning, ensuring efficient coordination.</li><li>Safely and efficiently transport home appliances to customer locations within the designated area.</li><li>Ensure timely and accurate delivery of products, maintaining professionalism during customer interactions.</li><li>Deliver, install, and commission appliances to customers' satisfaction.</li><li>Perform on-site installation and setup of various home appliances, including refrigerators, washing machines, ovens, and dishwashers.</li><li>Brief customers on the proper use and maintenance of installed appliances.</li><li>Demonstrate product features to customers and hand over accessories, ensuring their understanding of product usage.</li><li>Write detailed reports, clean the area, and obtain customer signatures on delivery notes, invoices, and reports upon installation completion.</li><li>Maintain accurate records of deliveries, installations, and customer interactions.</li><li>Report customer feedback or issues to the logistics supervisor or Technical Supervisor for further assistance.</li><li>Drive responsibly, adhere to MHAO Health and Safety Policy, and maintain the company truck in good condition.</li><li>Return all documents to the logistics supervisor for further processing.</li></ul>Managerial Responsibilities<ul><li>Execute tasks and activities that support the strategic plans set by higher management.</li><li>Work cooperatively with colleagues to achieve team objectives, fostering a supportive and cohesive work environment.</li></ul>Organizational ResponsibilitiesParticipate in opportunities to enhance job-specific skills and knowledge, aiding personal and organizational growth.<ul><li>Follow governance policies and procedures and assist in ensuring compliance with HR, legal, and risk guidelines.</li></ul>Professional Experience and Educational QualificationsProfessional Experience<ul><li>Minimum of 2 years of experience in installing domestic home appliances or carpentary work.</li></ul><ul><li>Proven experience in appliance installation and customer service.</li></ul>Educational Qualifications and Certifications<ul><li>High school certificate or equivalent Technical Institute Diploma</li></ul><ul><li>Ability to demonstrate the use of the appliances to the customers</li></ul><ul><li>Valid UAE driver's license and clean driving record.</li></ul>Competencies <ul><li>Troubleshooting</li></ul><ul><li>Time Management</li></ul><ul><li>Safety Procedures</li></ul><ul><li>Equipment Handling</li></ul><ul><li>Customer-Centricity</li></ul><ul><li>Results Delivery</li></ul><ul><li>Effective Communication</li></ul><ul><li>Teamwork</li></ul>Job Type: Full-timePay: AED2,800.00 - AED3,200.00 per monthApplication Question(s):<ul><li>Are you currently residing in the UAE?</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Home appliances installation : 1 year (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Driver Cum Installation Technician

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