sales executive

sales manager

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customer service supervisor

BellavisoMedicalCenter

<div>
 
 Company Description
 
 
 
 BellaViso is a renowned dental healthcare and aesthetic beauty provider in Dubai. We are dedicated to providing comprehensive, accessible, and appropriate care pathways for all ages. Using cutting-edge medical techniques and technologies, we offer specialized services in Dentistry, Dermatology, and Hair Removal.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Supervisor specifically tailored for a dental practice. The position is located in Dubai. The Customer Service Supervisor will be responsible for overseeing customer service operations, enhancing customer satisfaction, providing excellent customer support, and managing the customer service team. Daily tasks include supervising staff, handling customer inquiries, resolving complaints, and implementing customer service policies.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Supervisory Skills and Customer Service Management experience
 </li>
 <li>
 Customer Satisfaction and Customer Support skills
 </li>
 <li>
 Strong Customer Service skills
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Ability to work effectively in a fast-paced environment
 </li>
 <li>
 Prior experience in a dental or healthcare setting is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration, Management, Healthcare Administration, or a related field
 </li>
 <li>
 Dentist is a plus
 </li>
 </ul>
</div>

Customer Service Supervisor ( Dentist )

Little Champions Academy

Job description:Job Title: Play &amp; Gym Assistant / Customer Service Associate Location: Danube Sports World, Dubai Job Type: Full-timeRole Description:This is a full-time on-site role for a Supervisor with a driving license and a car at Little Champions Fitness Center, located in Dubai. The Supervisor will be responsible for overseeing daily operations, managing staff schedules, ensuring facility cleanliness, and providing excellent customer service. Duties will also include supervising fitness programs, coordinating events, and ensuring all safety protocols are followed. The Supervisor may also need to drive to various locations for marketing and administrative purposes.Driving license is a mustMust have own visaQualifications:Excellent organizational and leadership skills.Strong interpersonal and communication skills.Experience in facility management, staff supervision, and customer service.Proficient in Microsoft Office and basic administrative tasks.Valid driving license and a reliable car.Ability to work flexible hours, including weekends and evenings.Background in fitness or sports management is a plus.Bachelor's degree in Business Administration, Sports Management, or related field.Job Type: Full-timeApplication Deadline: 31/08/2025

Female Supervisor

THE PIANO GALLERY

Job Title: Front Desk Supervisor Location: UAE (Multiple Branches) Employment Type: Full-Time Driving License Required: YesAbout the Role: We are seeking an experienced and dynamic Front Desk Supervisor to oversee the performance and coordination of Front Desk staff across 25+ branches. This role requires strong leadership, the ability to travel between branches, and a passion for delivering exceptional customer service.Key Responsibilities:<ul><li>Supervise and manage all Front Desk employees (FDWs) across branches.</li><li>Conduct regular branch visits to ensure adherence to company standards, customer service protocols, and front desk SOPs.</li><li>Train new FD staff and conduct periodic refresher training to ensure service excellence.</li><li>Address escalated customer service issues and ensure prompt resolution.</li><li>Monitor attendance, grooming, punctuality, and overall performance of FD staff.</li><li>Coordinate scheduling, leave planning, and branch coverage for FD teams.</li><li>Assist with recruitment, onboarding, and evaluation of front desk staff.</li><li>Ensure all front desks are well-organized, fully equipped, and aligned with brand image.</li><li>Work closely with the Operations and HR teams to implement improvements and manage branch-specific needs.</li></ul>Requirements:<ul><li>Minimum 2&ndash;4 years of supervisory experience in front desk/customer service roles, preferably in a multi-branch setup.</li><li>Valid UAE driving license is mandatory.</li><li>Strong communication, leadership, and organizational skills.</li><li>Ability to multitask, manage priorities, and handle pressure in a fast-paced environment.</li><li>Knowledge of customer service systems, scheduling tools, and reporting processes.</li><li>Willingness to travel frequently within the UAE.</li></ul>Job Type: Full-time

Front Desk Manager (Femaleapplicants)

Ageless Medical Center

We are searching for Call Center Supervisor with Healthcare Experience to supervisor the call center teamResponsibilities<ul><li>Recruit, train, and mentor contact center staff</li><li>Schedule and manage staff shift to ensure adequate coverage during peak hours and clinic demand periods.</li><li>Oversee the daily operations of the contact center, ensuring smooth and efficient appointment confirmations, inbound calls, and patient follow-ups.</li><li>Monitor appointment scheduling and confirmation accuracy within the Clinic Pro and Wati systems to prevent errors and improve patient experience.</li><li>Track key performance indicators (KPIs) such as call volume, response times, appointment confirmation rates, and patient satisfaction scores.</li><li>Analyze daily and weekly reports to assess trends, identify improvement areas, and make data-driven decisions.</li><li>Conduct ongoing training sessions to improve team skills in communication, empathy, and efficient appointment handling.</li><li>Work closely with clinic departments, including administration, reception, and medical staff, to align contact center operations with clinic-wide goals.</li><li>Communicate with patients effectively during crises to maintain trust and provide clear guidance on rescheduling, cancellations, or changes.</li><li>Monitor and manage patient satisfaction scores, identifying service gaps and taking proactive steps to improve.</li></ul>Qualification:- <ul><li>Bachelor&rsquo;s degree in marketing or related field preferred.</li><li>At least 2 years of professional experience in similar position</li><li>Familiarity with medical services and terminology is a plus. Proficiency in CRM software and Microsoft Office Suite.</li><li>Proficiency in both Arabic &amp; English languages is a must (speaking, reading, writing)</li></ul>Job Type: Full-time

Call Center Supervisor

Emirates NBD

<div>About Emirates NBD
 
 
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
 
 
At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
 
 
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
About the Unit
ENBD Services TBO Client Care team handles Complaints, Queries, Requests raised through CRM, Emails and incoming calls from the Clients, RMs and Branches of the bank. Team also supports Business Stakeholders in managing outbound calling campaigns which could be proactive in nature or to promote any kind of Marketing initiatives.
Scope of activities include areas related to businessONLINE platform, Digital Onboarding, Trade Finance, Payments, Account Services and Cheques for both ENBD &amp; EI segments.
About the role
<ul><li>Oversee end-to-end Service processes for all in scope areas and ensure they are running smoothly and are following external and internal policies and procedures.
</li><li>Manage high quality delivery as per the defined and agreed SLAs.
</li><li>Help drive overall Service-Related Metrics by giving transparency to the stakeholders on complaints analytics.
</li><li>Manage key stakeholders within the Group.
</li><li>Live by and promote Services values across the organization.
</li><li>Drive Innovation and Critical Thinking within the team for continuous improvement.
</li></ul>What You'll Do:
Service Strategy
<ul><li>Create Strategy Plan Start of the year
</li><li>Run it pass the stakeholders and leadership
</li><li>Run it pass through the Teams in the town halls
</li></ul>Stakeholder management
<ul><li>Create strategy signoff by Key Stakeholders
</li><li>Regular monthly meets with the Stakeholders
</li><li>Update the stakeholders on Service Strategy status
</li><li>Regular Updates to the teams on the strategy status
</li><li>Prepare Service-Related slides including Analytics
</li></ul>Achievement of performance KPIs of net flows
<ul><li>Manage the performance of the agents/AMs by setting performance objectives, reviewing employee&rsquo;s performance against set objective periodically. Rewarding employees for successful achievement of goals. Responsible for leave management.
</li><li>Identify team&rsquo; knowledge and skill gaps and work with the learning and development team to develop their capabilities.
</li><li>Provide coaching, feedback and assistance to the team
</li><li>Manage the team&rsquo;s activities to ensure overall performance.
</li><li>Identify proactively opportunities to improve the team&rsquo;s performance and create action plans that drive results.
</li><li>Contribute to the implementation and administration of the process and procedures.
</li></ul>Service delivery
<ul><li>Maintain relations with the stakeholders and update progress on agreed SLAs periodically.
</li><li>Drive process improvement initiatives and projects
</li><li>Identify potential attrite through early warning signal and adopt retention measures to retain key talent
</li></ul>Customer satisfaction
<ul><li>Ensure ENBD&rsquo;s Operating Model is applied in the team&rsquo;s daily activity.
</li><li>Ensure employees concerns are addressed, and E-Sat targets are met.
</li><li>Analyze complaints&rsquo; root causes and trends and provide insight and recommendations for improvement.
</li><li>Work cross-functionally to identify obstacles to quality and streamline processes wherever possible.
</li></ul>Quality adherence
<ul><li>Ensure high quality team performance
</li><li>Ensure high quality services are provided and are in line with company and the client&rsquo;s policies, processes and procedures.
</li><li>Ensure proper quality control measures are in place and adhered to at all times.
</li><li>Ensure end-to-end processes are running smoothly and within given timelines
</li><li>Comply to information security and data privacy policies
</li><li>Ensure internal metrics are met to achieve high level customer satisfaction.
</li></ul>What We Are Looking For:
Educational Background:
<ul><li>Minimum bachelor&rsquo;s degree in any field
</li></ul>Skills / Work Experience
<ul><li>Previous experience in leading a team in a banking process.
</li><li>Advanced problem-Solving skills
</li><li>Excellent Knowledge of MIS systems
</li><li>Excellent Knowledge of MS Office
</li></ul>Competencies
1. Customer-Centric Competencies
&bull; Client Relationship Management: Ability to build and maintain strong relationships with retail and business banking clients.
&bull; Customer Experience Orientation: Focus on delivering consistent, high-quality service across all touchpoints.
&bull; Problem Solving: Quickly and effectively resolve client complaints or escalations.
2. Communication &amp; Interpersonal Skills
&bull; Effective Communication: Clear, concise verbal and written communication with both customers and internal teams.
&bull; Empathy &amp; Emotional Intelligence: Understand and manage client emotions to create a personalized service experience.
&bull; Negotiation &amp; Conflict Resolution: Manage difficult conversations and align outcomes with client expectations.
3. Operational &amp; Technical Skills
&bull; Banking Product Knowledge: Strong understanding of retail, SME, or corporate banking products and services.
&bull; CRM &amp; Digital Tools Proficiency: Hands-on experience with customer service tools, CRMs, or omnichannel platforms.
&bull; Process &amp; Policy Adherence: Ensure compliance with internal policies and regulatory guidelines.
4. Leadership &amp; Team Management (if in a leadership role)
&bull; Team Coaching &amp; Development: Train, mentor, and motivate customer service representatives.
&bull; Performance Management: Monitor KPIs, SLAs, and drive improvements in client servicing metrics.
&bull; Cross-functional Collaboration: Work with product, operations, and compliance teams to solve systemic issues.
5. Analytical &amp; Strategic Thinking
&bull; Client Feedback Analysis: Interpret data from surveys, complaints, and feedback tools to improve service.
&bull; Root Cause Analysis: Identify patterns in service failures and implement corrective measures.
&bull; Continuous Improvement Mindset: Proactively recommend enhancements to service delivery.
What We Offer You
 <ul><li>Competitive salary package.
 </li><li>Strong emphasis on work-life balance and employee wellbeing.
 </li><li>Access to world-class Learning &amp; Development platforms for career growth.
 </li><li>Generous annual leave and comprehensive Private Healthcare coverage.
 </li><li>Preferential banking facilities for employees.
</li></ul>Why Join Us
 
 
At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD team.</div>

Client Care Manager

NMC Health plc

<div>Responsible to supervise and lead a team, providing general support for the front office department ensuring all patient administration processes are followed.</div>
 <div><ul><li>Align daily operations with the company&rsquo;s values and culture.
</li><li>Support the team in achieving departmental goals and objectives.
</li><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</li><li>Provide training and mentorship to team members to ensure quality standards and service delivery.
</li><li>Continuously maintain an enabling environment where you can develop and grow your team.
</li><li>Orientate new joiners and sign of probation periods.
</li><li>Ensure professional conduct and discipline within the team is followed.
</li><li>Provide support in the recruitment and selection process of team members.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Support and monitor cost management initiatives.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Support staff engagement initiatives.
</li><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</li><li>Complete yearly appraisals, coach &amp; developing the team.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Complaint management &amp; process improvements linked to overall patient experience.
</li><li>Participates in Hospital training programs.
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
</li><li>Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
</li><li>Generate detailed reports on patient invoices, outstanding balances, and payment collections.
</li><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li></ul>Monitor employee scheduling of the department to ensure sufficient operational coverage.</div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li></ul>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage</div>

Patient Admin Supervisor

V10 Auto Services Center LLC

Job Title: Automotive Supervisor &ndash; Garage OperationsLocation: Al Quoz, Dubai &ndash; UAE Company: V10 Auto ServicesAbout Us: V10 Auto Services is a premium automotive service center in Dubai, specializing in German, European, and luxury vehicles. With a strong focus on quality, transparency, and customer satisfaction, we pride ourselves on delivering exceptional repair and maintenance services.Position Overview: We are currently looking for a highly motivated and experienced Automotive Supervisor to oversee daily garage operations, manage technicians, and ensure high-quality service standards are maintained.Key Responsibilities:<ul><li>Supervise and coordinate workshop activities and staff</li><li>Ensure proper diagnosis, repair, and maintenance of vehicles</li><li>Monitor workflow, job allocation, and timely delivery of vehicles</li><li>Maintain quality standards and customer satisfaction</li><li>Handle job cards, service reports, and technical documentation</li><li>Ensure compliance with safety and operational procedures</li></ul>Requirements:<ul><li>Proven experience as an Automotive Supervisor / Workshop Supervisor in the UAE</li><li>Strong technical knowledge of German &amp; European vehicles</li><li>Ability to lead and manage a team effectively</li><li>Excellent communication and problem-solving skills</li><li>UAE driving license preferred</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional work environment</li><li>Opportunity to grow with a premium automotive service brand</li></ul>If you meet the above requirements, please send your CV to info@v10autos.ae or apply directly through Indeed.Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Automotive Supervisor

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