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AL Nabooda Automobiles LLC.

<div>
 
 
 Join Our Team as a Supervisor &ndash; Lease &amp; Rental!
 
 
 
 Are you an experienced operations or leasing professional with a strong understanding of vehicle rentals and customer service? Do you enjoy leading teams, coordinating daily operations, and ensuring smooth customer experiences in a fast-paced environment? If yes, we&rsquo;d love to welcome you to our team as a
 
 Supervisor &ndash; Lease &amp; Rental
 
 .
 
 
 
 
 
 
 About us
 
 
 
 Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.
 
 
 Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.
 
 
 With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.
 
 
 
 
 
 
 Job Purpose
 
 
 
 To lead and manage the customer-facing Lease &amp; Rental (L&amp;R) operations team, ensuring high-quality customer interactions, efficient fleet utilization, adherence to Service Level Agreements (SLAs), and smooth lifecycle management of all L&amp;R vehicles. The role ensures daily operational excellence, customer satisfaction, and strong coordination with internal departments including New Car Sales, Brand&rsquo;s Administration, Logistics, Service, Body Shop, Used Cars, Parts, and Finance.
 
 
 
 
 
 
 Accountabilities
 
 
 
 
 Team Leadership &amp; Customer Experience
 
 
 <ul>
 <li>
 Lead, coach, and develop the L&amp;R frontline team to deliver exceptional service and meet performance targets.
 </li>
 <li>
 Manage customer interactions, escalations, and complaint resolution, ensuring fast turnaround and high customer satisfaction.
 </li>
 <li>
 Ensure adherence to internal and cross-departmental SLAs.
 </li>
 </ul>
 
 
 
 
 
 Fleet Management
 
 
 <ul>
 <li>
 Oversee the full lifecycle of the L&amp;R fleet&mdash;from delivery, in-service period, replacement, return to stock, and transfer to Used Cars.
 </li>
 <li>
 Monitor fleet utilization, ensuring availability ratios and proactive movement of vehicles.
 </li>
 <li>
 Recommend fleet replacements based on mileage, condition, TCO and business needs.
 </li>
 <li>
 Ensure 100% compliance with manufacturer maintenance schedules.
 </li>
 <li>
 Monitor damages, insurance claims, repairs, and cost recovery (customer/warranty/insurance).
 </li>
 </ul>
 
 
 
 
 
 Operational Control &amp; Interdepartmental Coordination
 
 
 <ul>
 <li>
 Coordinate with NC, UC, Admin, Service Advisors, Body Shop, Logistics, and Finance teams for timely vehicle processing.
 </li>
 <li>
 Manage customer returns, ensuring proper documentation, damage reporting, and SLA adherence.
 </li>
 <li>
 Ensure accurate and timely issuance of invoices (rental, lease packages, Salik, fines, damage charges, and insurance recoveries).
 </li>
 <li>
 Ensure all regulatory requirements are fulfilled, including registration renewals and documentation accuracy.
 </li>
 <li>
 Provide operational support to Mobility projects and broader L&amp;R requirements.
 </li>
 <li>
 Control customer charges by screening estimates and negotiating with respective teams on fair, agreed billing.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Performance Tracking
 
 
 <ul>
 <li>
 Submit daily, weekly, and monthly reports covering fleet status, utilization, service adherence, customer metrics, and operational KPIs.
 </li>
 <li>
 Monitor and control operational costs, including repair costs allocated to ANA.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement
 
 
 <ul>
 <li>
 Identify and implement process improvements to enhance customer experience, reduce downtime, and increase operational efficiency.
 </li>
 <li>
 Ensure ongoing training and upskilling for the team, including product knowledge, systems proficiency, and communication skills.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Competitive salary with performance-based bonuses.
 </li>
 <li>
 Comprehensive benefits package including health insurance and more.
 </li>
 <li>
 Opportunities for professional development and career advancement.
 </li>
 <li>
 A vibrant company culture that values teamwork and innovation.
 </li>
 </ul>
 
 
 
 
 
 What you will need
 
 
 <ul>
 <li>
 Bachelors degree or equivalent
 </li>
 <li>
 UAE/Middle East Automobile experience
 </li>
 <li>
 Proven experience of achieving targets.
 </li>
 </ul>
 
 
</div>

Supervisor - Lease & Rental

Cargo Line Freight And Logistics LLC (CLFL)

About the Job The Supervisor – Operations & Customer Service (Sea Export) is responsible for overseeing and managing the daily operations and customer service activities within the Sea Export department. The role involves preparing and reviewing freight quotations, converting business leads into confirmed bookings, maintaining strong client relationships, and supervising a small team to ensure operational efficiency and timely service delivery. The position also focuses on developing long-term customer relationships, providing technical shipping solutions, and preparing performance reports for management. An Ideal Candidate The ideal candidate is a proactive and customer-focused professional with a strong background in sea export operations and pricing. The candidate should possess strong communication, analytical, and problem-solving skills and be capable of managing multiple client requirements efficiently. A flexible and service-oriented approach, along with the ability to work extended hours when needed, is essential for success in this role. About Cargo Line At Cargo Line, we are the preferred freight-logistics partner for clients, many of whom are globally recognized and publicly listed companies. While we are deeply committed to delivering value to our clients, we place equal importance on supporting our people. Employee happiness and professional growth are core indicators of our success. When you join Cargo Line, you become part of a high-impact team that operates at the intersection of speed, precision, reliability, and meaningful career development. What You&#x27;ll Be Expected to Do1. Pricing & Quotation Management • Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries. • Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates. • Ensure pricing aligns with company margin targets and operational feasibility. • Follow up on quotations to maximize conversion of leads into confirmed shipments. 2. Customer Relationship Management • Proactively communicate with existing and potential customers to build and maintain strong business relationships. • Understand customer requirements thoroughly and offer tailored shipping solutions. • Promote value-added services to enhance profitability and customer satisfaction. • Ensure high levels of responsiveness and service quality at all times. 3. Operations Execution • Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments. • Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders. • Monitor shipment progress and provide proactive status updates to clients. 4. Technical & Industry Knowledge • Demonstrate sound knowledge of INCOTERMS, HS Codes, export documentation, and shipping line procedures. • Stay updated on market rates, carrier relations, and export regulations. • Support the team with technical expertise and ensure compliance with industry standards.

Supervisor – Operations & Customer Service

Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices. Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul>How to Apply<ul><li> Click here to submit your CV to our WhatsApp </li><li>Complete the Online Application Form: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

Amentum

<div>Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
The Customer Service Manager will be responsible for overseeing the customer service operations for the Defense Logistics Agency (DLA) Full Line Food Service Distribution for Southwest Asian and Eastern Africa (SWAEA) program. This role involves ensuring exceptional service delivery, managing customer inquiries and complaints, and leading a team of customer service representatives to meet and exceed customer expectations.
Key Responsibilities:<ul>
<li>
Manage and lead the customer service team, providing guidance, support, and training to ensure high levels of performance and job satisfaction.</li>
<li>Interact with high level military and government employees in highly visible role</li>
<li>Conduct regular team meetings to communicate updates, address concerns, and foster a collaborative environment.</li>
<li>Develop and implement customer service strategies that enhance the customer experience and improve service delivery.</li>
<li>Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure team performance and customer satisfaction.</li>
<li>Oversee the handling of customer inquiries, orders, and complaints, ensuring timely and effective resolution.</li>
<li>Monitor customer interactions to ensure compliance with company policies and quality standards.</li>
<li>Identify opportunities to streamline customer service processes and implement best practices to enhance efficiency and effectiveness.</li>
<li>Collaborate with other departments to improve service offerings.</li>
<li>Prepare and analyze reports on customer service metrics, including response times, resolution rates, and customer satisfaction scores.</li>
<li>Use data analysis to identify trends, areas for improvement, and opportunities for training and development.</li>
<li>Build and maintain strong relationships with customers to understand their needs and gather feedback for continuous improvement.</li>
<li>Act as a point of escalation for complex customer issues and ensure satisfactory resolution.</li>
<li>Develop training materials and programs to enhance the skills and knowledge of the customer service team.</li>
<li>Foster a culture of continuous learning and improvement within the customer service department.</li>
<li>Perform other duties as required.</li>
</ul>
QUALIFICATIONS<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li>
<li>Minimum of 5 years of experience in customer service management, preferably in the food service or logistics industry.</li>
<li>Knowledge of food service industry standards and customer service best practices.</li>
<li>Experience in government contracting.</li>
<li>Strong leadership, communication, and interpersonal skills.</li>
<li>Proficient in customer service software and Microsoft Office Suite.</li>
<li>Must be able to obtain and maintain facility credentials/authorization.</li>
</ul>
PREFERRED QUALIFICATIONS<ul>
<li>
Active Secret Clearance</li>
<li>Familiarity with DLA policies and procedures.</li>
<li>Certification in customer service management (e.g., CSAP, CCMP) is a plus.</li>
</ul>
OTHER RESPONSIBILITIES<ul>
<li>
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li>
<li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li>
<li>Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li>
</ul>
This position is pending contract award. 
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</div>

Customer Service Manager

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

Customer Experience Manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
As Department Officer (Marhaba) - DWC, you will have to direct and control all departmental activities on shift, act as point of contact and plan the availability of resources/equipment ensuring consistency, safe on-time performance and alignment with SLAs, standard operating procedures, shift demand and regulatory, legal and safety requirements. Plan and control all marhaba and check-in anywhere &amp; Other products activities at designated areas to ensure exceptional customer service by efficiently handling customer inquiries, resolving issues, and providing support across various communication channels.
In this role, you will
<ul><li>Work with Resource Allocators to plan and control manpower resources on shift to optimise utilisation and save costs in line with the standard operating procedures ensuring compliance with safety and service standards.
</li><li>Review the flight schedule and ensures that the resource plan is aligned to the work demand.
</li><li>Forecast any operational issues and ensures the availability of resources in the case of manpower shortages or equipment breakdown / maintenance.
</li><li>Ensure sufficient staff, and equipment for operations &amp; lounge are available for shift in cooperation with DXB allocators /shift controller as per agreed service standards. This includes planning for off airport locations.
</li><li>Deploy resources based on the information provided from resource planning to ensure availability of resources for all flights/activities.
</li><li>Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
</li><li>Guide and leads Department Team Leaders to deliver the required services as per the shift requirements.
</li><li>Discuss the shift challenges with the team and briefs on expectations and plan of action.- Lead the team to accommodate LMR and increase revenue. Investigate SF, evaluate trends, and share a case study to improve operational efficiency.
</li><li>Coach, motivate and develop the marhaba check-in Anywhere and DWC team to achieve high morale, discipline, and grooming standards.
</li><li>Update and maintains the AHM data within the Weight and Balance Systems for both EK, FZ and selected OAL on a shift basis. (Load Control Specific).
</li><li>Provide on-job training to the Load Control Department on the Weight and Balance Systems. (Load Control Specific).
</li><li>Initiate any Incident reports that are related to Load Control software to be presented to the vendor for investigation. (Load Control Specific).
</li><li>Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
</li><li>Act as a role model for the desired safety behaviours and wears the appropriate PPE and ensures that work is conducted in a safe manner.
</li><li>Ensure safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety.
</li><li>Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
</li><li>Communicate regularly with key stakeholders to provide them updates on department activities on shift.
</li><li>Coordinate regularly with other officers on shift to ensure that quality services, resources and safe on-time performance are Provided.
</li><li>Contribute to the identification of opportunities for continuous improvement of systems, processes and practices, cost.
</li><li>Develop the shift report summarizing shift performance and highlighting any service shortfalls and recommends solutions and corrective action.
</li><li>Take immediate action to rectify irregular operations in coordination with Flight Officer (where applicable), Service Delivery Managers and/or Manager dnata Operations through the deployment of resources on the shift for airside operations.
</li><li>Proactively seek feedback from internal and external customers and provide recommendation for improvements to the Product Manager and Operations Manager. Conduct regular and periodic meetings with supervisors and frontline staff, to ensure the team is constantly updated on operational matters and to maintain the flow of information.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you should meet the below requirements:
<ul><li>Bachelor's degree or Diploma in business administration / aviation / ground handling / customer service
</li><li>Experience of 6-8 years in aviation / ground handling / customer service
</li><li>UAE/ GCC / International driving license (for airside based roles)
</li><li>Load Control (Load Control Specific)
</li><li>Preferably First Aid trained
</li><li>Advanced understanding of airlines customer service product (specific airport related requirements) and Industry regulations for the assigned work area
</li><li>Advanced understanding of the aviation terminology
</li><li>Advanced Customer Management Skills
</li><li>Advanced Communication Skills
</li><li>Advanced Safety Awareness Skills
</li><li>Proficient Supervisory Skills
</li><li>Proficient Planning and Organizing Skills
</li><li>Proficient Writing Skills
</li><li>Proficient IT and Computer Literacy Skills
</li><li>Advanced understanding of the usage of AACS (Airport Activity Control System), BELT (Baggage Excellence and Location Tool) and RTC (Real Time Control)
</li><li>Advanced understanding of Airline Requirement and Customer SLAs
</li><li>Proficient understanding of the Turnaround Process
</li><li>Basic knowledge of weight and balance
</li><li>Advanced understanding of the usage of AACS (Airport Activity Control System), and RTC (Real Time Control) Critical Competencies
</li><li>Valid UAE driving licence (light vehicle)
</li></ul>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers . Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div>

Department Officer

Sharjah Islamic Bank

Careers for a Changing World of Islamic Banking. Customer Service Manager Posted On 12 Sep, 2025Type PermanentJob Category Retail Banking - BranchesJob Purpose:The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.KEY ACCOUNTABILITIES:Customer Service:<ul><li>Provide high-level customer service and ensure a smooth and efficient customer experience.</li><li>Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.</li><li>Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.</li><li>Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.</li><li>Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.</li><li>Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.</li><li>Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards</li></ul>Consumer Protection:Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practicesAdhere to all bank's policies and procedures.Qualifications, Experiences & Technical Skills:<ul><li>Minimum Experience: 1-2 years experience in the same function</li><li>Language Skills: Arabic & English (Proficient)</li><li>Computers/ Systems / Software Skills: Good command of MS Office</li></ul>Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

Customer Service Manager, Dubai & Sharjah

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