customer service manager

customer service coordinator Jobs in Cairo

customer service coordinator

customer service representative Jobs in Cairo

customer service representative

customer success manager

client service representative (customer services) Jobs in Cairo

client service representative (customer services)

customer services manager

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 Holds accountability for the Quality of solutions provided to Customer
 </li>
 <li>
 Acts as the customers' primary point of contact and an escalation point
 </li>
 <li>
 Has awareness of overall and service management profitability of their customers
 </li>
 <li>
 Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange
 </li>
 <li>
 Work with the account team to sell Orange products and services
 </li>
 <li>
 Create and manage Service Improvement Plans triggered by:
 </li>
 <li>
 Quality Connect Survey (related to any and all functional areas)
 </li>
 <li>
 Customer Complaint (including those related to customer invoices
 </li>
 <li>
 Proactive Action (identified proactively by the CSM)
 </li>
 <li>
 Ensure customers complains are managed and resolved in a timely manner
 </li>
 <li>
 Prepares periodic customer service reviews
 </li>
 <li>
 Handles non-commercial customer queries and complex customer service issues
 </li>
 <li>
 Proactively inform customer and end-users in advance of any anticipated service interruptions
 </li>
 <li>
 Provides capacity analysis, forecasts and recommendations
 </li>
 <li>
 Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers
 </li>
 <li>
 Handles change requests, tracking of change implementation, change reporting and change billing.
 </li>
 <li>
 Responsible for data integrity of customer information in all systems/tools
 </li>
 <li>
 Provides customer with up-to-date technical documentation, including the Customer Operations Guide
 </li>
 <li>
 Ensures all technical documentations are posted and updated
 </li>
 <li>
 Responsible for EEMEA, NAM, and APAC customers
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 Degree level or equivalent (Business or Science Degree);
 </li>
 <li>
 5+ years of experience, preferably in a customer support in the telecommunication industry.
 </li>
 <li>
 ITIL foundations certification is a must
 </li>
 <li>
 Customer Service and Project Management Experience
 </li>
 <li>
 Possess virtual team management experience
 </li>
 <li>
 Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
 </li>
 <li>
 Possess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutions
 </li>
 <li>
 Able to work independently with initiative and proactivity
 </li>
 <li>
 Able to work well under pressure and can handle escalations calmly and competently
 </li>
 <li>
 Fluent in both spoken and written English
 
 
 </li>
 </ul>
 You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
 
 
 
 What We Offer
 
 
 
 You have unique experiences, skills and passions. Why not bring them all to Orange?
 
 
 Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.
 
 
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Customer Service Manager

51Talk

<div>
 
 🌟
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, coach, and motivate a team of Class Mentors to achieve monthly KPIs in course completion, engagement, and referrals.
 </li>
 <li>
 Increase student activity and satisfaction by driving consistent class attendance and proactive learning engagement.
 </li>
 <li>
 Develop and execute strategies to generate new referral leads and improve conversion rates.
 </li>
 <li>
 Monitor performance data, analyze trends, and design action plans for continuous improvement.
 </li>
 <li>
 Collaborate with senior management to align operational goals with overall business objectives.
 </li>
 <li>
 Conduct regular coaching, performance reviews, and training sessions to enhance team capabilities.
 </li>
 </ul>
 
 
 
 
 ✅
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 At least
 
 5 years of experience
 
 in Customer Success, Account Management, or Education-related roles, including
 
 1+ year in a managerial position
 
 .
 </li>
 <li>
 Strong command of
 
 English and Arabic
 
 , both written and spoken.
 </li>
 <li>
 Proven track record of meeting or exceeding performance-based KPIs (e.g., engagement, course utilization, referrals).
 </li>
 <li>
 Excellent leadership, coaching, and interpersonal skills.
 </li>
 <li>
 Data-driven mindset, with strong analytical and problem-solving abilities.
 </li>
 <li>
 Highly adaptable and thrives in a fast-paced, evolving environment.
 </li>
 </ul>
</div>

Dell Technologies

<div>
 Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction. Our team is responsible for selling ground-breaking products by building relationships with customers using both the telephone and email as communication methods. Our Inside Sales Account Manager team ensures every customer interaction is exceptional and tailored to meet the customer.
 
 
 Join us to do the best work of your career and make a profound social impact as an
 
 Inside Sales Account Manager
 
 on our Inside Sales Account Manager team in
 
 Cairo, Egypt.
 
 
 
 
 What You&rsquo;ll Achieve
 
 
 
 As an Inside Sales Account Manager, you will be responsible for selling Dell&rsquo;s products and services in
 
 Levant
 
 while focusing on developing new accounts and expanding existing accounts. You will support the field sales leader while working effectively in a team environment towards goals
 
 .
 
 
 
 
 You will:
 
 
 
 <ul>
 <li>
 Work with customers and partners in Levant to devise new and innovative solutions to business opportunities
 </li>
 <li>
 Be responsible for various sized accounts
 </li>
 <li>
 Identify, evaluate, and recommend alternative business solutions to customers and partners
 </li>
 <li>
 Use in-depth knowledge of company technology, products, and services to become a trusted business advisor for customers and partners
 
 
 </li>
 </ul>
 
 Essential Requirements
 
 
 
 <ul>
 <li>
 Good understanding of the full range of DELL Technologies products and services
 </li>
 <li>
 Around 3 years&rsquo; experience in relationship selling
 </li>
 <li>
 Full proficiency in English language
 </li>
 <li>
 Ability to identify how Dell&rsquo;s products and services align to customer needs
 </li>
 <li>
 Ability to provide coaching to peers to improve performance
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 We believe that each of us has the power to make an impact. That&rsquo;s why we put our team members at the center of everything we do. If you&rsquo;re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we&rsquo;re looking for you.
 
 
 Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
 
 
 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
 
 
 
 Job ID:
 
 R277396Job Function: Inside Sales
</div>

Inside Sales Account Manager

Suez Canal Bank

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 
 Branches Network Relationship Officer
 
 is responsible for marketing and selling the bank&rsquo;s products and services through direct and cross selling techniques while maintaining a high-quality service. In addition to developing relationships with customers and ensuring that their profiles are up to date.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Identifies customer needs and fulfils it with proper bank&rsquo;s products or services.
 
 
 &bull; Handles customers&rsquo; requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction.
 
 
 &bull; Promotes and sells the bank&rsquo;s products and services to achieve the yearly set targets.
 
 
 &bull; Ensures that brochures are up to date and in place.
 
 
 &bull; Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.
 
 
 &bull; Uses cross-selling techniques with Suez Canal Bank existing customers.
 
 
 &bull; Adheres to Branch Operating Model.
 
 
 &bull; Ensures that customers&rsquo; profiles are updated through implementing the KYC principle (Know Your Customers).
 
 
 &bull; Migrates customers to various channels (ATM, online Banking).
 
 
 &bull; Carries out any task requested by the Relationship Manager and the Branch Manager.
 
 
 &bull; Makes calls upon request to Suez Canal Bank existing clients.
 
 
 
 
 
 
 Job specification:
 
 
 
 
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration or Finance.
 
 
 &bull;
 
 1 &ndash; 3
 
 years of experience in customer service or any related field of work.
 
 
 
</div>

Relationship Officer

Wadi Degla Developments

<div>
 
 
 
 Job Purpose:
 
 
 
 
 Handle customer complaints, issues, and requests effectively and promptly according to company guidelines and policies.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to customer complaints, issues, and inquiries promptly and professionally, ensuring effective resolution or escalation to the manager when necessary.
 </li>
 <li>
 Communicate with customers via phone, email, online chat, or in-person to provide accurate information about products, services, and updates.
 </li>
 <li>
 Maintain accurate records of customer interactions, inquiries, complaints, and feedback, ensuring follow-through on all actions.
 </li>
 <li>
 Coordinate with departments to gather and share relevant updates about projects and units with customers.
 </li>
 <li>
 Handle inquiries related to project updates, construction progress, and unit delivery timelines.
 </li>
 <li>
 Regularly update customer databases and collect feedback to improve the customer experience.
 </li>
 <li>
 Arrange and coordinate customer visits with the relevant departments.
 </li>
 <li>
 Prepare detailed reports on customer interactions and submit them to the manager.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirments:
 
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in a relevant field.
 
 
 
 Experience:
 
 1-3 years in a customer service or similar role.
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Exceptional communication and problem-solving skills.
 </li>
 <li>
 Strong customer service and relationship management abilities.
 </li>
 <li>
 Knowledge of customer service practices and the ability to learn quickly.
 </li>
 <li>
 Proficiency in Microsoft Office applications.
 </li>
 <li>
 Good command of English and Arabic (spoken and written).
 </li>
 </ul>
 
 
</div>

Customer Care Representative

Explore 1010+ Customer services manager in Cairo this December. Find roles across top companies and apply now to boost your career.

1010 customer services manager jobs IN Cairo

Customer Service Team Lead

Customer Service Manager

Customer Service Manager

Customer Service Manager

Inside Sales Account Manager

Relationship Officer

Customer Care Representative