customer service coordinator Jobs in Cairo

customer service coordinator

customer service manager

inside sales representative Jobs in Cairo

inside sales representative

senior sales consultant

supply chain sr associate

customer success associate

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
 
 
 Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for new
 
 Customer Success Intern:
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The Customer Success Intern will support the Customer Success team in driving customer satisfaction, renewals, and growth. This role provides hands-on experience in client relationship management, troubleshooting, and cross-functional collaboration. The intern will assist with customer inquiries, reporting, and feedback analysis, while also gaining exposure to best practices in account management and customer journey optimization.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 As a Customer Success Intern, you will:
 
 <ul>
 <li>
 Assist the Customer Success team in Customer renewals and upgrades.
 </li>
 <li>
 Support customers by responding to inquiries and troubleshooting basic issues.
 </li>
 <li>
 Help prepare reports, track customer health, and analyze feedback.
 </li>
 <li>
 Collaborate with cross-functional teams (Sales, Product, Support) to ensure a smooth customer journey.
 </li>
 <li>
 Contribute ideas for improving the customer experience.
 </li>
 <li>
 Shadow meetings with clients and learn best practices for account management.
 </li>
 </ul>
 
 
 
 
 
 We&rsquo;re looking for someone who is:
 
 
 <ul>
 <li>
 Currently pursuing or recently graduated with a degree in Business, Marketing, Communications, or a related field.
 </li>
 <li>
 Strong communicator with excellent written and verbal skills.
 </li>
 <li>
 Eager to learn about SaaS, customer experience, and relationship management.
 </li>
 <li>
 Organized, detail-oriented, and able to multitask.
 </li>
 <li>
 Comfortable using digital tools (e.g., CRM systems, spreadsheets, presentation software).
 </li>
 <li>
 Bonus: Familiarity with SaaS, e-commerce, or fintech platforms.
 </li>
 </ul>
 
 
 
 
 
 Duration:
 
 
 <ul>
 <li>
 3&ndash;6 months (subject to renewal).
 </li>
 </ul>
 
 
 
 
 Our values guide how we think and act - They describe what we care about the most
 
 
 
 C
 
 ustomer first - It&rsquo;s embedded in our design thinking and customer service approach
 
 
 
 O
 
 pen - Openness allows us to constantly improve and evolve
 
 
 
 R
 
 eal - No jargon and no excuses!
 
 
 
 B
 
 old - Constantly challenging ourselves and our way of thinking
 
 
 
 R
 
 esilient &ndash; If we fail, we bounce back stronger than before
 
 
 
 C
 
 ollaborative - We know that we can achieve a lot more as a team
 
 
 We are changing lives by constantly striving for a better solution
 
 
 
 
 
 Click apply below and become part of the
 
 Geidea
 
 story
 
</div>

Customer Success Intern

Talent 360 ME

<div>
 
 UNLOCK
 
 is hiring now for a "
 
 Customer Success Specialist
 
 "!
 
 
 
 UNLOCK
 
 is an exciting AI Tech startup that is revolutionizing the way companies find &amp; work with services agencies.
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Ensure that all serious &amp; relevant clients find the services they need &amp; convert with a service provider through UNLOCK.
 </li>
 <li>
 Own &amp; enhance the UNLOCK experience for all clients who come to UNLOCK searching for services.
 </li>
 <li>
 Give all clients an initial welcome call to explain the process &amp; understand their service requirements / brief.
 </li>
 <li>
 Vet all clients to ensure the services they require are relevant to UNLOCK, that they are seriously looking to work with a services agency and that they have a suitable budget.
 </li>
 <li>
 Match clients with the most suitable service providers - this includes contacting providers, checking providers listings on UNLOCK and / or doing independent research directly to check for suitability prior to making the match.
 </li>
 <li>
 Build an ongoing relationship with all clients to ensure UNLOCK is their first choice whenever they are looking for business services in the future.
 </li>
 <li>
 Seek feedback and maintain and accurately update all clients&rsquo; feedback on a daily basis.
 </li>
 <li>
 The job scope will evolve according to the business needs and priorities over time.
 
 
 
 </li>
 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 1-3 Years of Experience as a Customer Success Specialist or relevant experience (Business Development, etc...). Fresh graduates are welcome to apply
 </li>
 <li>
 High level of collaboration skills.
 </li>
 <li>
 Experience with customer success or account management.
 </li>
 <li>
 Understanding of professional services.
 </li>
 <li>
 Excellent written, communication, and presentation skills.
 </li>
 <li>
 Fluency in English.
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Hybrid working model; 3 days from the office. The rest are from home with Fridays and Saturdays OFF.
 </li>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Mobile
 </li>
 <li>
 Mobile Line
 </li>
 <li>
 Exciting Package
 </li>
 <li>
 Flexible working hours
 
 
 
 </li>
 </ul>
 You can find out more about UNLOCK:
 
 
 
 Website:
 
 https://www.unlockassist.com
 
 LinkedIn:
 
 lhttps://www.linkedin.com/company/unlockprofessionals/
</div>

Customer Success (Cairo)

SITA

<div>
 
 Overview
 
 
 
 
 WELCOME TO
 
 
 SITA
 
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers (up to VP level) on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operation Manager you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide pro-active input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.
 
 
 Continuous Improvement of the internal processes, tools, and metrics that support the customer facing account team, to improve the overall customer lifecycle experience and processes are part of this role.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Working hand in hand with the customer facing account team to oversee the delivery and technical performance of services.
 </li>
 <li>
 Collaborate with the customer facing account team to identify at-risk customers and develop effective retention strategies
 </li>
 <li>
 Perform regular customer service reviews and support the customer account team in the executive reviews and plans.
 </li>
 <li>
 Develop customer intimacy, build knowledge of the customer and ensure this knowledge is shared and kept updated for all back-office functions.
 </li>
 <li>
 Maintain a deep understanding of the company&rsquo;s products and services to provide accurate support.
 </li>
 <li>
 Stay updated on product updates, features, and common issues to assist customers effectively, and ensure customer is kept at latest level of release
 </li>
 <li>
 Identify and manage customer change request.
 </li>
 <li>
 Identify and escalate technical issues requiring higher-level support or specialized teams
 </li>
 <li>
 Follow up with customers to ensure their issues are resolved and satisfaction is achieved
 </li>
 <li>
 Collaborate with other departments to resolve customer issues and share feedback with the customer facing team
 </li>
 <li>
 Strive to deliver exceptional customer service, ensuring a positive experience for every interaction
 </li>
 <li>
 Supervise and manage the change management and problem management processes
 </li>
 <li>
 Analyze customer data and feedback to identify trends, usage patterns, and potential issues while tracking engagement and satisfaction metrics
 </li>
 <li>
 Assist in creating and executing customer success plans, documentation, and customer-facing communications to improve satisfaction and retention
 </li>
 <li>
 Prepare reports on customer metrics and success initiatives while contributing to knowledge management resources like FAQs and training materials
 </li>
 <li>
 Support the implementation of tools and process improvements to enhance customer experience and operational efficiency.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ABOUT YOU
 
 
 
 <ul>
 <li>
 A bachelor's degree in a relevant field such as Business Administration, Customer Service, Information Technology, or another related discipline.
 </li>
 <li>
 Overall 8+ years of experience with 5-7 years of experience in a customer support or technical support role, preferably in a fast-paced environment or in the technology/services sector
 </li>
 <li>
 5 years of experience in customer success, process improvement, or data analysis roles
 </li>
 <li>
 Experience with data analysis tools and methodologies for tracking customer satisfaction metrics.
 </li>
 <li>
 Proven experience in creating and driving customer improvement plan.
 </li>
 <li>
 7+ years of experience in leadership or management roles in the relevant sector, preferably in customer service, operations, or a related field.
 </li>
 <li>
 Demonstrated experience in team management, conflict resolution, and resource planning.
 </li>
 <li>
 Extensive experience in leading discussions with customers at senior to mid management level
 </li>
 <li>
 Proven ability to lead and develop a team to achieve business objectives.
 </li>
 <li>
 Experience in a complex multi-cultural matrix management organization
 </li>
 <li>
 Experience with SDWAN technology, MPLS L3 VPN, IPSEC, routing/switching technologies.
 
 
 
 </li>
 </ul>
 
 KNOWLEDGE
 
 
 
 <ul>
 <li>
 Deep understanding of operational strategies in customer success: Well-versed in best practices and processes that improve customer experience and team efficiency.
 </li>
 <li>
 Ability to align operational activities with business goals: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
 </li>
 <li>
 Familiarity with operational and customer success KPIs such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores.
 </li>
 <li>
 Technically competent with products and systems: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong communication and stakeholder management: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
 </li>
 <li>
 Excellent problem-solving and critical thinking: Capable of analyzing operational challenges and implementing practical, scalable solutions.
 </li>
 <li>
 People leadership and team engagement: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
 </li>
 <li>
 Exceptional time management and organizational ability: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.
 
 
 
 </li>
 </ul>
 
 NICE-TO-HAVE
 
 
 
 <ul>
 <li>
 ITIL V4 foundation certification for process and service management roles, or certifications in Customer Relationship Management (CRM) tools.
 </li>
 <li>
 CCNP ENCOR (350-401)
 </li>
 <li>
 CCNP SDWAN Implementation (300-415).
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 🙌🏽 Competitive Benefits
 
 : Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Manager Customer Operations

Zeal

<div>
 
 About Zeal
 
 
 
 Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a POS terminal (payment card machine), physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a supermarket that has a loyalty program and you get your loyalty card out, the POS terminal doesn't tell the retailer if you're a new or returning customer, demographics, gender, etc. Unlike e-ecommerce, in physical retail customer identification always had to be a separate step because the payment terminal is not built to self-identify the paying customer. Hence, a plethora of valuable data is lost or underutilized. With Zeal&rsquo;s advanced Smart POS plugin, the company integrates with POS terminals globally to provide payment acquirers and ISVs with a unique differentiator for their POS terminals. The merchants of our partners benefit from world-class data, analytics &amp; tools to predict consumer behavior using Artificial Intelligence, enabling merchants to unlock the full potential of transactional data.
 
 
 
 Role Overview
 
 
 
 We&rsquo;re looking for a proactive and empathetic
 
 Customer Care Associate
 
 to join our support team. You&rsquo;ll be on the frontline of merchant and customer interactions, ensuring timely, accurate, and high-quality support across live chat, email, and other channels. In this role, you&rsquo;ll troubleshoot basic technical issues, guide merchants through onboarding and account setup, and provide exceptional service that builds trust and loyalty. You&rsquo;ll also play a key role in sharing feedback with internal teams to improve our products and processes.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Respond promptly to inquiries via chat, email, and assigned channels.
 </li>
 <li>
 Understand customer needs and provide accurate and complete information.
 </li>
 <li>
 Troubleshoot basic technical issues and guide users through solutions.
 </li>
 <li>
 Escalate complex cases to internal teams, maintaining ownership until resolution.
 </li>
 <li>
 Maintain professional, empathetic communication to ensure positive customer experiences.
 
 
 </li>
 </ul>
 
 Merchant Support &amp; Onboarding
 
 
 
 <ul>
 <li>
 Assist merchants with onboarding, account setup, and platform usage.
 </li>
 <li>
 Guide merchants on policies, procedures, and best practices.
 </li>
 <li>
 Handle requests such as billing inquiries, account changes, and product listings.
 </li>
 <li>
 Identify upselling or cross-selling opportunities when relevant.
 
 
 </li>
 </ul>
 
 Quality &amp; Process Adherence
 
 
 
 <ul>
 <li>
 Adhere to SLAs for response and resolution times.
 </li>
 <li>
 Maintain high standards in written communication (clarity, tone, accuracy).
 </li>
 <li>
 Follow internal scripts, workflows, and templates while adapting to customer needs.
 </li>
 <li>
 Document customer interactions accurately in the CRM system.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Feedback
 
 
 
 <ul>
 <li>
 Coordinate with support agents, team leads, and cross-functional teams to resolve cases.
 </li>
 <li>
 Share feedback with product and operations teams about recurring issues and customer needs.
 </li>
 <li>
 Assist in testing new features, providing user experience insights.
 </li>
 <li>
 Report trends and common issues to management for process improvement.
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Stay updated on product features, policy changes, and company updates.
 </li>
 <li>
 Support onboarding and training of new team members when needed.
 </li>
 <li>
 Adapt quickly to new tools, processes, and product features.
 </li>
 <li>
 Contribute to improving NPS and CSAT scores through excellent service delivery.
 
 
 </li>
 </ul>
 
 The Ideal Candidate Should Have
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in customer support or similar roles.
 </li>
 <li>
 Clear written communication for fast, professional, and empathetic responses.
 </li>
 <li>
 Strong active listening and tone adaptability.
 </li>
 <li>
 Empathy and patience in handling frustrated customers.
 </li>
 <li>
 Problem-solving mindset with ability to focus on solutions.
 </li>
 <li>
 Ability to handle multiple conversations simultaneously.
 </li>
 <li>
 Strong prioritization skills to meet SLAs and daily/weekly targets.
 </li>
 <li>
 English and Arabic fluency is required.
 
 
 </li>
 </ul>
 
 Nice To Haves
 
 
 
 <ul>
 <li>
 Familiarity with Google Workspace (Docs, Sheets, Slides).
 </li>
 <li>
 Data analysis or reporting skills.
 </li>
 <li>
 Presentation skills and multitasking ability.
 </li>
 <li>
 Additional languages.
 </li>
 <li>
 High emotional intelligence.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Love About Us
 
 
 
 <ul>
 <li>
 💻 Work from Anywhere: Enjoy the flexibility of remote work or join us in a hybrid setup. Your choice, your comfort.
 </li>
 <li>
 💰 Competitive Compensation: We value your talent and offer packages that reflect it.
 </li>
 <li>
 🤝 Collaborative Culture: Join a team where trust, transparency, and continuous learning are at the heart of everything we do.
 </li>
 <li>
 💡 Make an Impact: Have ideas to make things better? Awesome. We&rsquo;re all ears and ready to innovate.
 </li>
 <li>
 🚀 Shape the Future of Fintech: Work on cutting-edge fintech solutions that impact thousands of users.
 </li>
 </ul>
</div>

Customer Care Associate

PwC Middle East

<div>
 
 Description
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
 
 
 
 Summary
 
 
 
 As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
 
 
 Job Summary:
 
 
 
 
 We are seeking a highly skilled and certified
 
 Employee Central (EC) Consultant
 
 to join our team. The ideal candidate will have hands-on experience in delivering
 
 at least two full-cycle EC implementations
 
 , demonstrating deep expertise in SAP SuccessFactors Employee Central and a strong understanding of HR business processes.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and support end-to-end implementations of SAP SuccessFactors Employee Central.
 </li>
 <li>
 Collaborate with clients to gather business requirements and translate them into system configurations.
 </li>
 <li>
 Configure EC modules including employee data, workflows, business rules, and organizational structures.
 </li>
 <li>
 Conduct system testing, data validation, and user training.
 </li>
 <li>
 Provide post-go-live support and continuous improvement recommendations.
 </li>
 <li>
 Ensure compliance with data privacy and security standards.
 </li>
 <li>
 Work closely with cross-functional teams including Payroll, Time Management, and IT.
 
 
 </li>
 </ul>
 
 
 Required Qualifications:
 
 
 
 
 <ul>
 <li>
 SAP SuccessFactors Employee Central Certification (mandatory).
 </li>
 <li>
 Minimum of2 full lifecycle EC implementations.
 </li>
 <li>
 Strong knowledge of HR processes and best practices.
 </li>
 <li>
 Excellent problem-solving and communication skills.
 </li>
 <li>
 Ability to work independently and in a team-oriented environment.
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Developing Training Materials, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Optimism, Process Standardization, Project Architecture, Project Budgeting {+ 13 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 Yes
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, EC SuccessFactors - Associate

Amazon

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our Learning team within Amazon Operations! If you&rsquo;re interested in joining a business where you can achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 The Last Mile Learning Associate works with Operations Managers, Area Managers and associates. Constantly improves the long-term capabilities of the area to which he/she is assigned.
 
 
 The ideal candidate will have Excellent communication skills, comfortable talking in front of a group as well as one-on-one with an individual, able to give and receive feedback effectively. Ability to follow up and meets time commitments and deadlines, is goal oriented, gives insight to area managers. Works hard for the success of others, constantly remains &ldquo;customer obsessed&rdquo;. Demonstrates a positive &ldquo;can do&rdquo; demeanor and has fun and gains energy from working with others. Measure Associate performance around Safety, Quality, and Productivity applies learning tools to improve operation metrics . Improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development, assists in driving success of peak and non-peak training plans.
 
 
 
 The Learning Associate Will Achieve This Objective By
 
 
 
 <ul>
 <li>
 Executing all standard trainer tasks as outlined on Trainer Standard Work Checklist
 </li>
 <li>
 Delivering network standard training
 </li>
 <li>
 Partnering with Operations Leaders to Evaluate and improve training processes within work areas
 </li>
 <li>
 Directly coaching associates to improve job performance
 </li>
 <li>
 Managing training compliance to ensure accurate training records are housed correctly
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 Bachelor Degree graduate - BA/Bcom/BE/Btech or equivalent
 
 
 Proficiency in computer usage, email, MS Office Suite
 
 
 Organization skills -
 
 
 Able to handle multiple and changing projects/priorities
 
 
 Ability to prioritize, manage and complete projects with tight deadlines
 
 
 Willingness to work in different areas as required by training needs
 
 
 Arabic speaker with professional English level Availability to work in different shifts.
 
 
 
 Preferred Qualifications
 
 
 
 Prior training, teaching or presentation experience
 
 
 Learning designing and Learning content creation experience.
 
 
 Previous experience as a trainer
 
 
 Willingness to work different shifts
 
 
 Shift hours for this position may be different from the standard production shifts
 
 
 Willingness to work in different areas as required by training needs
 
 
 Excellent attendance
 
 
 Candidates must be very organized and able to handle multiple and changing projects/priorities
 
 
 Willingness to participate in and support the Operational Excellence initiatives
 
 
 Ability to converse or translate English content into Arabic
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A2998398
</div>

Learning Associate, AMZL Transportation Field L&D

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF250118232
</div>

Customer Service Associate

Explore 631+ Customer success associate in Cairo this September. Find roles across top companies and apply now to boost your career.