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afh marketing customer associate manager

customer success associate

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Customer Success Specialist:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 As a
 
 Customer Success Specialist
 
 at Geidea, you will be the key driver in ensuring the satisfaction and long-term success of geideas&rsquo; clients. Acting as the primary point of contact, you will oversee the entire customer lifecycle and ensuring a smooth experience by providing tailored onboarding, support, and guidance&mdash;driving retention, satisfaction, and operational efficiency.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 
 
 Client Journey Ownership:
 
 
 <ul>
 <li>
 Oversee the entire client lifecycle, Assuring smooth Client onboarding and ensure smooth adoption for our platform and assure its meeting their business needs.
 </li>
 </ul>
 
 
 Client Advocacy and Feedback:
 
 
 <ul>
 <li>
 Act as a client advocate by collecting and providing data-driven, insightful feedback to internal teams, ensuring the client&rsquo;s needs are met and issues are addressed. Conduct regular check-ins and business reviews to showcase value and gather feedback.
 </li>
 </ul>
 
 
 Issue Resolution Management:
 
 
 <ul>
 <li>
 Manage and resolve client requests, product bugs, client issues, Integrations and feature requests by coordinating with relevant teams and ensuring timely and satisfactory resolutions.
 </li>
 </ul>
 
 
 Onsite Visits and Actionable Feedback:
 
 
 <ul>
 <li>
 Conduct regular onsite visits with clients to provide personalized support, address product concerns, gather feedback, and build strong relationship with customers.
 </li>
 </ul>
 
 
 Churn management:
 
 
 <ul>
 <li>
 Monitor usage and engagement data to identify at-risk accounts and take action to reduce churn. Proactively manage a portfolio of accounts to drive
 
 customer retention
 
 and satisfaction and always act as the main point of contact for customers.
 </li>
 </ul>
 
 
 Cross/Up-Selling Opportunities:
 
 
 <ul>
 <li>
 Identify and pursue
 
 upselling
 
 and expansion opportunities, such as premium features, additional branches, selling add Ons or integrations by understanding customer&rsquo;s daily operations and being able to identify what will ease their daily activities.
 </li>
 </ul>
 
 
 Renewal and Offboarding:
 
 
 <ul>
 <li>
 Manage contract renewals and collections, ensuring client retention, while also handling offboarding processes with a focus on collecting customer experience surveys and analysing results to identify root causes for offboarding.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, or a related field.
 </li>
 <li>
 1&ndash;3 years of experience in
 
 Customer Success
 
 ,
 
 Account Management
 
 , or
 
 Onboarding
 
 within a SaaS or FinTech environment preferably F&amp;B Industry.
 </li>
 <li>
 Proven experience of customer success, account management, or a similar client-facing role, preferably in the SaaS industry.
 </li>
 <li>
 Strong understanding of POS systems and cloud-based technologies.
 </li>
 <li>
 Customer-focused mindset with a passion for delivering exceptional service.
 </li>
 <li>
 Excellent communication and relationship-building skills with a customer-first mindset
 </li>
 <li>
 Experience identifying and executing
 
 upsell
 
 or
 
 expansion opportunities
 
 within existing accounts
 </li>
 <li>
 Track record in
 
 reducing churn rates
 
 and driving
 
 customer retention.
 
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Customer Success Specialist
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Customer Success Specialist

LSEG

<div>
 
 Position Summary
 
 
 
 This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Digital Customer Success Manager plays a key role in enhancing customer experience by demonstrating a network of partners across LSEG along with an at scale framework, to ensure customers&rsquo; business objectives are achieved through full utilisation of solutions into the daily workflow of end-users. The Digital Customer Success Manager will provide customers with differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realise the full value of our Risk solutions.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Proactively seeks opportunities to create value realisation of LSEG products.
 </li>
 <li>
 Builds customer relationships with many different personas.
 </li>
 <li>
 Considers impact of market trends on customers and the influence on business benefits.
 </li>
 <li>
 Provides valuable and timely customer insights to internal product and account teams.
 </li>
 <li>
 Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement
 </li>
 <li>
 Plays a key role in enhancing customer experience by demonstrating a network of experts across LSEG and ensuring customers&rsquo; business objectives are achieved though full utilization of solutions into the daily workflow of end-users
 </li>
 <li>
 Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, breakthroughs, risks and metrics needed to achieve them
 </li>
 <li>
 Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case
 </li>
 <li>
 Monitor usage, health gauges, competitive landscape and any other relevant data to create a retention strategy
 </li>
 <li>
 Build, maintain and demonstrate strong relationships with business decision makers and users within each account to influence adoption.
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 French / Italian / Arabic language required.
 </li>
 <li>
 Required University degree or relevant work experience equivalent
 </li>
 <li>
 Strong Microsoft Office proficiency
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Agility to adapt and excel in a fast paced environment.
 </li>
 <li>
 Proactive and positive attitude to the lead in developing client strategy to deliver thoughtful impact across our clients to achieve customer satisfaction.
 </li>
 <li>
 Experience facilitating customer meetings and trainings to large audiences in a concise, inspirational and convincing manner.
 </li>
 <li>
 Client Screening, PEP Classification, Sanctions and KYC Due Diligence in-depth knowledge desirable Financial &amp; Risk industry knowledge required &ndash; AML, Financial Crime market understanding including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model
 </li>
 <li>
 Ability to map a customer&rsquo;s business process to product capability
 </li>
 <li>
 Strong ability to collaborate with internal operational and account management teams
 </li>
 <li>
 Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
 
 
 </li>
 </ul>
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Associate Customer Success Manager

<div>
 The LSEG is rapidly growing its footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.
 
 
 We are looking for a Senior Sales Desk Associate to handle in administrative support to the account management team in EMEA &ndash; spanning across various customer segments.
 
 
 
 Key Responsibilities:
 
 
 
 Ensures all client administrative tasks are fulfilled
 
 
 Works with customer operations team to help with deal execution and support
 
 
 Understands key client objectives and supports account planning
 
 
 Identifies additional opportunities for revenue and proactively
 
 
 Knows required information about the industry, domain, and target personas.
 
 
 Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios
 
 
 Own and maintain data hygiene in pipeline for select data fields
 
 
 Supports key relationship owner for a set of low-medium complexity/priority accounts
 
 
 Has understanding for the overall sales cycle
 
 
 Supports on annual price increase process
 
 
 Drives customer lifecycle framework and ensures strong renewal execution, minimizing cancellations
 
 
 Adhere to financial controls and policies, managing third-party data responsibly
 
 
 Demonstrate deep understanding of CRM workflow and systems: raise, follow through and track requests across the client lifecycle, ensuring clear documentation and prioritization
 
 
 Resolve inquiries effectively, performing thorough analyses to address root causes
 
 
 Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy
 
 
 Manage diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner
 
 
 Manage assigned strategic projects across an assigned account book on a proactive basis
 
 
 
 Qualifications and Experience:
 
 
 
 Advanced understanding of the financial services industry
 
 
 4-5 years of experience in a sales operation, deal desk, customer success, or commercial support role
 
 
 Industry certifications encouraged
 
 
 Excellent attention to detail and organizational skills
 
 
 Ability to prioritize and manage multiple tasks in a deadline-driven environment.
 
 
 Problem solving skills: ability to understand, articulate, structure and solve client needs
 
 
 Relationship building skills
 
 
 Proven strong understanding of contract handling, account data management, and business processes
 
 
 Proficient in using Salesforce and workflow systems
 
 
 Understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
 
 
 
 What We Offer
 
 
 
 We're proud to offer a working culture that supports growth, balance, and purpose:
 
 
 Hybrid and flexible working arrangements.
 
 
 A welcoming, inclusive culture backed by Employee Networks.
 
 
 A competitive referral bonus program.
 
 
 Access to private healthcare, wellness support, and pension contributions.
 
 
 Professional development opportunities and learning resources.
 
 
 Paid volunteer time to support causes that matter to you.
 
 
 A team that values your input and supports your goals.
 
 
 We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Senior Sales Desk Associate

<div>
 
 Position Summary
 
 
 
 This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers&rsquo; business objectives are achieved though full utilization of solutions into the daily workflow of end-users.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Drives Customer Value: Actively identifies opportunities to enhance customer outcomes and deliver measurable value for LSEG, including language-specific support initiatives.
 </li>
 <li>
 Operational Insight &amp; Risk Awareness: Participates in regular reviews of renewal opportunities and operational dashboards to monitor account health and flag potential risks.
 </li>
 <li>
 Personal Engagement: Builds rapport across varied customer personas, tailoring communication and support to meet diverse needs.
 </li>
 <li>
 Needs-Based Solutioning: Coordinates with internal teams to align LSEG solutions with customer challenges, including workflow optimisation and shared mailbox best practices.
 </li>
 <li>
 Market Awareness: Considers regional market dynamics and customer feedback to inform engagement strategies.
 </li>
 <li>
 Internal Collaboration: Shares customer insights and feedback with product and account teams, contributing to Quarterly Connect presentations and strategic planning.
 </li>
 <li>
 Promote insights relevant to customers&rsquo; workflow and act as a voice of the customer internally, feeding back their experiences
 </li>
 <li>
 Provide access to the customer and act as &lsquo;quarterback&rsquo; to ensure LSEG delivers on sales commitments
 </li>
 <li>
 Shepherd customers to support channels available as part of the value LSEG provides
 </li>
 <li>
 Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers
 </li>
 <li>
 Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process
 
 
 </li>
 </ul>
 
 Qualifications And Experience Required
 
 
 
 
 Proficiency in French and English language is required
 
 
 
 Fluency in Italian or Arabic language is an advantage
 
 
 
 Required University Degree Or Relevant Work Experience Equivalent
 
 
 
 Strong Microsoft Office proficiency
 
 
 Strong problem-solving skills
 
 
 Agility to adapt and excel in a fast paced environment.
 
 
 Strong understanding of customers' business model
 
 
 Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps
 
 
 Strong customer service skills
 
 
 Others: Presentation skills (verbal &amp; written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems
 
 
 
 Training Or Related Experience Preferred
 
 
 
 College/ university degree or relevant work experience equivalent required
 
 
 
 Why Join Us?
 
 
 
 A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme
 
 
 Constant Learning: 90 Day On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
 
 
 Professional Development: Quarterly Connects to ensure you meet your Goals &amp; Objectives
 
 
 Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance
 
 
 Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Customer Success Manager with French

CEQUENS

<div>
 CEQUENS is a global, AI powered customer engagement solutions provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.
 
 
 Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
 
 
 If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team
 
 
 
 Key Roles and Responsibilities:
 
 
 
 <ul>
 <li>
 Acted as the first point of contact for CEQUENS customers across multiple channels (phone, email, live chat, and ticketing)
 </li>
 <li>
 Provided first-line support by addressing service inquiries, troubleshooting issues, and guiding customers on product usage (SMS, WhatsApp, Voice, CPaaS platform)
 </li>
 <li>
 Ensured accurate logging, classification, and escalation of tickets in Freshdesk, following CEQUENS' SLAs and escalation matrix
 </li>
 <li>
 Collaborated with internal teams (Technical Support, Product, Billing, and Operations) to resolve complex cases while maintaining ownership and accountability at the first line
 </li>
 <li>
 Delivered a high standard of customer service by proactively following up on open cases, ensuring timely resolutions, and driving customer satisfaction
 </li>
 <li>
 Maintained strong communication with customers during peak periods and on-call coverage, balancing responsiveness and quality
 </li>
 <li>
 Contributed to the knowledge base by documenting recurring issues, FAQs, and resolutions to support self-service and improve team efficiency
 </li>
 <li>
 Participated in ongoing training and product enablement to stay current with CEQUENS' portfolio, policies, and best practices in customer support
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Skills and Experience:
 
 
 
 <ul>
 <li>
 0 to 2 years' experience B2B customer facing role, ideally in a Tech/Telecoms business
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
 </li>
 <li>
 Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently
 </li>
 <li>
 Proactive and organized, with the ability to manage multiple tasks and prioritize effectively
 </li>
 <li>
 Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly
 </li>
 <li>
 Experience with customer relationship management (CRM) systems and data analysis tools is a plus
 </li>
 <li>
 Experience &amp; background on CPAAS platforms is a plus
 </li>
 <li>
 Passion for learning and a desire to continuously improve customer experience
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience
 </li>
 </ul>
</div>

Junior Customer Support Advisor

Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF250118232
</div>

Customer Service Associate

Nawy

<div>
 
 
 Nawy&rsquo;s Sales Associate Certification | Program Overview
 
 
 
 This fast-track program equips ambitious, motivated individuals with real estate knowledge, essential skills, and a strong career foundation in just 7.5 days*. Expect an intensive, expert-led learning experience designed for those ready to take on a new challenge and excel.
 
 
 
 *+1-day onboarding for certified participants offered an Associate Property Consultant role.
 
 
 
 
 
 
 
 
 
 
 3 GREAT Reasons to Join This Program:
 
 
 <ul>
 <li>
 
 Get Hired:
 
 Kick-start your real estate career in just 7.5 days* of intensive, hands-on training. Think of it as a real estate sales bootcamp designed to land you your first gig.
 
 *+1 day onboarding for those offered an Associate Property Consultant role.
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Experience Learning Built for YOU
 
 : We&rsquo;re shaping the next-gen of real estate pros with high-quality, engaging, and tech-driven education. If you're Gen Z, expect a dynamic, practical, and results-focused learning experience. Zero boredom guaranteed.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Get Certified:
 
 Meet the certification criteria, ace the assessment, and earn an exclusive Nawy Associate Property Consultant Certification.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your Learning Journey
 
 
 
 While we love keeping an element of surprise and curiosity, here&rsquo;s a sneak peek into what awaits you:
 
 <ul>
 <li>
 
 The Nawy Way:
 
 Discover our philosophy and proven approach to real estate success.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Real Estate Career Stories &amp; Myth Busters:
 
 Uncover untold stories. We say it as it is while debunking industry myths and stereotypes.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Nawy&rsquo;s Cutting-Edge Tech:
 
 Get hands-on experience with the latest real estate tech and future proof digital work practices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Essential (Real-Life) Soft Skills:
 
 Learn highly transferable, on-point strategies to elevate your communication, negotiation, and people skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Mindset Building:
 
 Throughout the program, we focus on mindset-building, call it sales or entrepreneurial mindset, as the factor that sets top professionals apart. Because real estate sales isn&rsquo;t just a job; it&rsquo;s an entrepreneurial playground.
 </li>
 </ul>
 
 Requirements
 
 
 Here&rsquo;s what makes a successful applicant for the Nawy Sales Associate Certification:
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years of general work experience &amp; 0-6 months in real estate.
 </li>
 <li>
 Fresh grads? We highly encourage you to apply!
 </li>
 <li>
 Career shifters? This is a sign for you.
 </li>
 </ul>
 
 
 
 
 
 Personal Traits
 
 
 <ul>
 <li>
 Ambitious, energetic, and eager to learn.
 </li>
 <li>
 Self-driven with a go-getter mindset.
 </li>
 <li>
 Passionate about real estate and sales success.
 </li>
 </ul>
 
 
 
 
 
 Key Behavioral Competencies:
 
 
 <ul>
 <li>
 Digital Literacy: Tech-savvy and comfortable using digital tools.
 </li>
 <li>
 Effective Communication: Clear, persuasive, and engaging.
 </li>
 <li>
 Learning Agility: Quick to adapt, absorb, and apply knowledge.
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 Adaptability: Thrives in dynamic and fast-paced environments.
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 Results-Driven: Focused on achieving and exceeding goals.
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 </ul>
 
 
 
 
 
 If this sounds like YOU, take the first step toward an exciting real estate career&mdash;apply now!
 
 
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Associate Sales Consultant

Explore 534+ Customer success associate in Cairo this October. Find roles across top companies and apply now to boost your career.