customer service representative Jobs in Cairo

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associate customer success -spanish speaker

customer success associate

Concentrix

<div>
 Job Title:
 
 
 Associate Customer success -Spanish speaker
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Spanish
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1564982
 
</div>

Associate Customer success -Spanish speaker

<div>
 Job Title:
 
 
 Associate, Customer Acquisition
 
 
 
 Job Description
 
 
 
 The Associate Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
 
 
 <ul>
 <li>
 Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
 </li>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
 
 
 Language Requirements:
 
 
 English (Required)
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1670635
 
</div>

Associate, Customer Acquisition

Travelport

<div>
 
 Job Description
 
 
 
 Customer Success Manager | Egypt
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
 </li>
 <li>
 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
 </li>
 <li>
 Maintain excellent relationships with key individuals within the customer organization.
 </li>
 <li>
 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
 </li>
 <li>
 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
 </li>
 <li>
 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
 </li>
 <li>
 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 
 
 
 </li>
 </ul>
 
 Who we are looking for in this role:
 
 
 
 <ul>
 <li>
 Degree-level education
 </li>
 <li>
 Airline and/or GDS experience preferable
 </li>
 <li>
 3+ years proven track record of successful customer relationship management and customer service
 </li>
 <li>
 Experience in direct responsibility for operational support
 </li>
 <li>
 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 
 
 
 </li>
 </ul>
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
 </li>
 <li>
 Are excited to use your creativity and innovative thinking to try new things
 </li>
 <li>
 Take responsibility and own your work
 </li>
 <li>
 Are courageous and ambitious to challenge what&rsquo;s been done before
 
 
 
 </li>
 </ul>
 
 Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 <ul>
 <li>
 Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 </li>
 </ul>
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
</div>

Customer Success Manager

LSEG

<div>
 The LSEG is rapidly growing its footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.
 
 
 We are looking for a Sales Desk Associate to handle in administrative support to the account management team in EMEA &ndash; spanning across various customer segments.
 
 
 
 What You&rsquo;ll Do:
 
 
 
 Ensure all client administrative tasks are fulfilled.
 
 
 Work with customer operations team to help with deal execution and support.
 
 
 Understand key client objectives and supports account planning.
 
 
 Identify additional opportunities for revenue and proactively.
 
 
 Know required information about the industry, domain, and target personas.
 
 
 Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios.
 
 
 Own and maintain data hygiene in pipeline for select data fields.
 
 
 Support key relationship owner for a set of low-medium complexity/priority accounts.
 
 
 Have understanding for the overall sales cycle.
 
 
 Support on annual price increase process.
 
 
 Drive customer lifecycle framework and ensures strong renewal execution, minimizing cancellations.
 
 
 Adhere to financial controls and policies, running third-party data responsibly.
 
 
 Demonstrate understanding of CRM workflow and systems: raise, follow through and track requests across the client lifecycle, ensuring clear documentation and prioritization.
 
 
 Resolve inquiries effectively, performing thorough analyses to address root causes
 
 
 Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy
 
 
 Handle diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 Understanding of the financial services industry.
 
 
 2-4 years of experience in a sales operation, deal desk, customer success, or commercial support role
 
 
 Industry certifications encouraged.
 
 
 Excellent attention to detail and organizational skills.
 
 
 Ability to prioritize and manage multiple tasks in a deadline-driven environment.
 
 
 Problem solving skills: ability to understand, articulate, structure and solve client needs
 
 
 Relationship building skills.
 
 
 Understanding of contract handling, account data management, and business processes.
 
 
 Basic knowledge in using Salesforce and workflow systems.
 
 
 Understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage.
 
 
 
 What We Offer:
 
 
 
 We're proud to offer a working culture that supports growth, balance, and purpose:
 
 
 Hybrid and flexible working arrangements.
 
 
 A welcoming, inclusive culture backed by Employee Networks.
 
 
 A competitive referral bonus program.
 
 
 Access to private healthcare, wellness support, and pension contributions.
 
 
 Professional development opportunities and learning resources.
 
 
 Paid volunteer time to support causes that matter to you.
 
 
 A team that values your input and supports your goals.
 
 
 We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Sales Desk Associate

<div>
 The LSEG is rapidly growing its footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.
 
 
 We are looking for a Senior Sales Desk Associate to handle in administrative support to the account management team in EMEA &ndash; spanning across various customer segments.
 
 
 
 Key Responsibilities:
 
 
 
 Ensures all client administrative tasks are fulfilled
 
 
 Works with customer operations team to help with deal execution and support
 
 
 Understands key client objectives and supports account planning
 
 
 Identifies additional opportunities for revenue and proactively
 
 
 Knows required information about the industry, domain, and target personas.
 
 
 Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios
 
 
 Own and maintain data hygiene in pipeline for select data fields
 
 
 Supports key relationship owner for a set of low-medium complexity/priority accounts
 
 
 Has understanding for the overall sales cycle
 
 
 Supports on annual price increase process
 
 
 Drives customer lifecycle framework and ensures strong renewal execution, minimizing cancellations
 
 
 Adhere to financial controls and policies, managing third-party data responsibly
 
 
 Demonstrate deep understanding of CRM workflow and systems: raise, follow through and track requests across the client lifecycle, ensuring clear documentation and prioritization
 
 
 Resolve inquiries effectively, performing thorough analyses to address root causes
 
 
 Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy
 
 
 Manage diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner
 
 
 Manage assigned strategic projects across an assigned account book on a proactive basis
 
 
 
 Qualifications and Experience:
 
 
 
 Advanced understanding of the financial services industry
 
 
 4-5 years of experience in a sales operation, deal desk, customer success, or commercial support role
 
 
 Industry certifications encouraged
 
 
 Excellent attention to detail and organizational skills
 
 
 Ability to prioritize and manage multiple tasks in a deadline-driven environment.
 
 
 Problem solving skills: ability to understand, articulate, structure and solve client needs
 
 
 Relationship building skills
 
 
 Proven strong understanding of contract handling, account data management, and business processes
 
 
 Proficient in using Salesforce and workflow systems
 
 
 Understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
 
 
 
 What We Offer
 
 
 
 We're proud to offer a working culture that supports growth, balance, and purpose:
 
 
 Hybrid and flexible working arrangements.
 
 
 A welcoming, inclusive culture backed by Employee Networks.
 
 
 A competitive referral bonus program.
 
 
 Access to private healthcare, wellness support, and pension contributions.
 
 
 Professional development opportunities and learning resources.
 
 
 Paid volunteer time to support causes that matter to you.
 
 
 A team that values your input and supports your goals.
 
 
 We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Senior Sales Desk Associate

Talent 360 ME

<div>
 
 Fresh Customer Experience Executive
 
 
 
 📍
 
 Cairo, Down Town
 
 
 | Full-Time
 
 
 
 
 Work Conditions
 
 
 🕘 Working Hours: 9:00 AM &ndash; 5:30 PM
 
 
 
 
 About SRV Spaces
 
 
 
 SRV Spaces is a leading workspace solutions company that designs, furnishes, and manages modern office environments. We combine creativity, innovation, and operational excellence to deliver seamless end-to-end experiences for our clients.
 
 
 
 Role Overview
 
 
 
 We are looking for a
 
 Fresh Customer Experience Executive
 
 to join our growing team. The ideal candidate is passionate about people, detail-oriented, and eager to learn how to deliver outstanding customer service in a dynamic environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in managing the full client journey &mdash; from onboarding to after-sales support.
 </li>
 <li>
 Communicate effectively with clients to ensure their needs are met and expectations are exceeded.
 </li>
 <li>
 Coordinate with internal teams (Sales, Operations, Design, and Finance) to ensure smooth project delivery.
 </li>
 <li>
 Collect feedback from clients and support continuous service improvements.
 </li>
 <li>
 Maintain accurate records of client interactions and ensure timely follow-up.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 0&ndash;1 year of experience in Customer Experience, Customer Service, or a similar field.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Positive attitude, adaptability, and eagerness to learn.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 
 
 
 </li>
 </ul>
 📧
 
 To Apply:
 
 Send your CV to
 
 hr@srvspaces.com
 
</div>

Customer Experience

Nawy

<div>
 Nawy is delighted to invite you for a career day if you are a Career Starter or Career Shifters on
 
 Sunday
 
 ,
 
 19th of October
 
 !
 
 
 As Africa's largest PropTech, we do things differently -
 
 The Nawy Way -
 
 fuelling our rapid growth and reputation as a real estate trendsetter in Egypt and beyond.
 
 
 Now, let's talk about
 
 YOU.
 
 Have you ever imagined a
 
 personally
 
 and
 
 financially rewarding
 
 real estate career? If yes, keep reading&mdash;we have an exciting opportunity for you!
 
 
 
 
 Nawy's Sales Associate Certification | Program Overview
 
 
 
 
 This fast-track program equips ambitious, motivated individuals with real estate knowledge, essential skills, and a strong career foundation in just 7.5 days*. Expect an intensive, expert-led learning experience designed for those ready to take on a new challenge and excel.
 
 
 <ul>
 <li>
 +1-day onboarding for certified participants offered an Associate Property Consultant role
 
 
 </li>
 </ul>
 ﻿
 
 
 
 
 3 GREAT Reasons to Join This Program:
 
 
 
 
 <ul>
 <li>
 Get Hired: Kick-start your real estate career in just 7.5 days* of intensive, hands-on training. Think of it as a real estate sales bootcamp designed to land you your first gig. *+1 day onboarding for those offered an Associate Property Consultant role.
 
 
 </li>
 </ul>
 ﻿
 
 
 <ul>
 <li>
 Experience Learning Built for YOU: We're shaping the next-gen of real estate pros with high-quality, engaging, and tech-driven education. If you're Gen Z, expect a dynamic, practical, and results-focused learning experience&mdash;zero boredom guaranteed
 
 
 </li>
 </ul>
 ﻿
 
 
 <ul>
 <li>
 Get Certified: Meet the certification criteria, ace the assessment, and earn an exclusive Nawy Associate Property Consultant Certification&mdash;a game-changer for your career
 
 
 </li>
 </ul>
 ﻿
 
 
 
 
 Your Learning Journey
 
 
 
 
 While we love keeping an element of surprise and curiosity, here's a sneak peek into what awaits you:
 
 
 <ul>
 <li>
 The Nawy Way: Discover our philosophy and proven approach to real estate success
 
 
 </li>
 </ul>
 ﻿
 
 
 <ul>
 <li>
 Real Estate Career Stories &amp; Myth Busters: Uncover untold stories&mdash;the good, the bad, and the unexpected&mdash;while debunking industry myths and stereotypes
 
 
 </li>
 </ul>
 ﻿
 
 
 <ul>
 <li>
 Nawy's Cutting-Edge Tech: Get hands-on experience with the latest real estate tech and futureproof digital work practices
 
 
 </li>
 </ul>
 ﻿
 
 
 <ul>
 <li>
 Essential (Real-Life) Soft Skills: Learn highly transferable, on-point strategies to elevate your communication, negotiation, and people skills
 
 
 </li>
 </ul>
 ﻿
 
 
 <ul>
 <li>
 Mindset Building: Throughout the program, we focus on mindset-building - call it sales or entrepreneurial mindset - as the factor that sets top professionals apart. Because let's be real&mdash; real estate sales isn't just a job; it's an entrepreneurial playground
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Here's what makes a successful applicant for the Nawy Sales Associate Certification:
 
 
 
 
 Experience:
 
 
 
 
 <ul>
 <li>
 0-2 years of general work experience &amp; 0-6 months in real estate
 </li>
 <li>
 Thinking of shifting your career to real estate? We highly encourage you to apply!
 
 
 </li>
 </ul>
 
 
 Personal Traits
 
 
 
 
 <ul>
 <li>
 Ambitious, energetic, and eager to learn
 </li>
 <li>
 Self-driven with a go-getter mindset
 </li>
 <li>
 Passionate about real estate and sales success
 
 
 </li>
 </ul>
 ﻿
 
 
 
 
 Key Behavioral Competencies:
 
 
 
 
 <ul>
 <li>
 Digital Literacy: Tech-savvy and comfortable using digital tools
 </li>
 <li>
 Effective Communication: Clear, persuasive, and engaging
 </li>
 <li>
 Learning Agility: Quick to adapt, absorb, and apply knowledge
 </li>
 <li>
 Adaptability: Thrives in dynamic and fast-paced environments
 </li>
 <li>
 Results-Driven: Focused on achieving and exceeding goals
 
 
 </li>
 </ul>
 ﻿
 
 
 
 
 If this sounds like YOU, take the first step toward an exciting real estate career&mdash;apply now!
 
 
</div>

Sales Associate Certification Program - Career Day (19th of October)

Explore 450+ Customer success associate in Cairo this November. Find roles across top companies and apply now to boost your career.