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customer experience manager Jobs in Dubai

customer experience manager

customer success associate

Easygenerator

An innovative EdTech company in Dubai is looking for a Customer Success Associate to support customers and maximize product utilization. You will engage with clients, deliver training, and improve onboarding processes. Ideal candidates should possess excellent English skills and a degree. The role offers a hybrid work model, allowing 3 days in the office and 2 remote, fostering an international team environment.

Customer Success Associate: Onboarding & AI-Driven Support

Planview

<div>Overview:
<div><div>
Planview has one mission: to build the digital future of connected work and empower business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most to their customers and business. Powered by advanced AI capabilities, our end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD) gives business and technology leaders the strategic foresight to prioritize investments and initiatives, make plans real within constraints, and pivot with certainty when things change.</div></div><div></div><div><div><br>
As a consistent leader in Strategic Portfolio Management in the Gartner Magic Quadrant, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry&rsquo;s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.</div></div><div></div><div><br>
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We&rsquo;re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.</div><div></div><div><br>
Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter.</div>
Responsibilities:
<ul><li><div>
Build trusted advisor relationships with key stakeholders, ensuring alignment between Planview solutions and customer goals.</div></li><li><div>
Develop and track Middle East regional customer success plans to drive adoption, expansion, and long-term growth across the enterprise.</div></li><li><div>
Own Middle East region's customer advocacy, retention, and growth, ensuring positive experiences and timely issue resolution.</div></li><li><div>
Understand customers&rsquo; industries, challenges, and objectives to align Planview products with business outcomes.</div></li><li><div>
Maintain regular communication with key contacts and gather feedback to inform product improvements.</div></li><li><div>
Collaborate with internal teams to mitigate risks, strategize customer success, and report on retention, growth, and forecasts.</div></li><li><div>
Support Professional and Education Services sales and license expansions, and travel as required for customer visits and events.</div></li></ul>
Qualifications:
<ul><li><div>
Bachelor&rsquo;s degree (BA/BS).</div></li><li><div>
5&ndash;10 years in customer-facing roles within technology, including 5+ years in SaaS account management, customer success, sales, or consulting.</div></li><li><div>
Strong background in Project Portfolio Management (PPM), Professional Services Automation (PSA), or related solutions, with experience in waterfall, agile, or Lean-Agile delivery.</div></li><li><div>
Proven success driving outcomes with enterprise customers and engaging C-level stakeholders.</div></li><li><div>
Experience with account planning, project management, and organizational change management.</div></li><li><div>
Familiarity with Customer Success best practices, CRM tools, and enterprise SaaS environments.</div></li><li><div>
SAFe Agilist certification and Planview product experience are nice to have.</div></li></ul>
Great Benefits and Fun Perks :
<ul><li>We offer highly competitive benefits packages for every lifestyle.</li><li>
No one likes working in a box, right? That&rsquo;s why in our office locations we have open work environments with optional standing desks, soft drinks, gourmet coffee machines and fresh fruit to get your day going! Oh, and a patio balcony with BBQ&rsquo;s for those days when the weather is behaving.</li><li>
We believe in regular fun office events and monthly happy hours!</li><li>
We offer flexible work hours and we are family friendly.</li></ul><p>
Planview is an Equal Opportunity Employer</p></div>

Customer Success Manager

Supermicro

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  <strong>
   Job Req ID: 27597
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 <strong>
  About Supermicro
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 Supermicro&reg; is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.
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  Job Summary
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 Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, support &amp; delivery performance.
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  Essential Duties And Responsibilities
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   Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.
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   Manage Customer escalations and return-material-authorizations (RMAs)
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   Coordinate multiple sites and functions to exceed customers' expectations.
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   Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.
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   Relationship management with Customer at executive/resolution-making levels.
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   Accountable for projects/initiatives and drives site focus on efficiency programs.
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   On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
  </li>
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   Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
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   In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
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   In charge of making process improvements and driving best practices across multi-sites.
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   Ensures all client programs execute to contract, hitting key KPIs.
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   Control of tracking risks on the business and reporting to SMC business accordingly.
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   Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.
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   Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.
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  Qualifications
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   Typically requires a Bachelor&rsquo;s degree or equivalent experience.
  </li>
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   Typically requires a minimum of 8 years of sales/account/customer success management experience.
  </li>
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   Experience working within IT, Data Center services for a customer or organization. Knowledge of AI / GPUs is a plus.
  </li>
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   Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
  </li>
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   Understands the strategic impact of the function across sites.
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  </li>
 </ul>
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   EEO Statement
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  </strong>
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 Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
</div>


(Sr.) Sales Manager - Customer Success

Pemo

<p>- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.</p><p>- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.</p><p>- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.</p><p>- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).</p><p>- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.</p><p>- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.</p> What you will be doing: <p>- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.</p><p>- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.</p><p>- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.</p><p>- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).</p><p>- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.</p><p>- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.</p> About You: <ul><li>Enthusiastic</li><li>Super organized with great attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Collaborative and willing to learn</li><li>Thrives in a customer-centric environment</li><li>Comfortable working independently and remotely, as well as collaboratively</li></ul><p>Disclaimer: is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at .</p>

Qataryello

Overview <p>A leading Saudi-based digital transformation and cloud solutions provider. The company enables organizations to accelerate their digital journey by leveraging advanced data, AI, and cloud technologies to drive innovation and efficiency.</p> Responsibilities <ul><li>Partner with assigned customers to understand their unique business needs and challenges.</li><li>Develop and execute tailored success plans that drive the adoption, usage, and ROI of Google Cloud solutions.</li><li>Proactively identify opportunities to expand customer use of Google Cloud and recommend relevant solutions.</li><li>Monitor key performance indicators (KPIs) and track customer progress towards their goals.</li><li>Build strong relationships with customers, acting as a trusted advisor and advocate.</li><li>Collaborate with internal teams (Sales, Technical, Engineering) to ensure seamless customer experience.</li><li>Identify and address customer challenges and roadblocks, providing timely and effective solutions.</li><li>Proactively engage with customers, gather feedback, and make recommendations for product improvement.</li><li>Stay up-to-date on the latest Google Cloud technologies and solutions.</li></ul> Qualifications <ul><li>Proven experience in a customer-facing role, ideally within the technology industry.</li><li>Strong understanding of cloud computing concepts and the value proposition of Google Cloud.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Ability to build trust and rapport with customers at all levels.</li><li>Highly motivated, results-oriented, and a team player.</li><li>Data-driven with a strong analytical mind.</li><li>Ability to work independently and manage multiple priorities effectively.</li><li>Passionate about learning and staying ahead of the curve in the cloud space.</li></ul>

Customer Success Manager - GCP

Discovery Dunes Golf Club

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  <strong>
   🌟 Now Hiring: Member Experience Associate🌟
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  Are you passionate about creating unforgettable moments and building genuine connections? Do you thrive in a fast-paced, luxury environment where every day brings a new opportunity to deliver excellence? If yes, we have the perfect role for you!
 </p>
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  <strong>
  </strong>
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  <strong>
   About the Role
  </strong>
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  As the Member Experience Associate at Discovery Dunes, you will be the heart of our private club, curating exceptional, personalized experiences that exceed our members' expectations. From fostering deep relationships to orchestrating one-of-a-kind events, you&rsquo;ll ensure every interaction reflects our warm, world-class atmosphere. You will also be a key figure in ensuring everything runs smoothly. From supporting sales efforts to facilitating meaningful connections between members and teammates, you&rsquo;ll seamlessly orchestrate interactions to create a harmonious and exceptional experience for all.
 </p>
 <p>
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 </p>
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  <strong>
   Key Responsibilities
  </strong>
 </p>
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  <li>
   Build lasting relationships with members through personalized interactions.
  </li>
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   Curate and lead memorable experiences and engaging events year-round
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   Champion the club&rsquo;s service standards and collaborate with teams to ensure seamless operations
  </li>
  <li>
   Uphold service standards, seamlessly collaborating with all departments to deliver exceptional experiences
  </li>
  <li>
   Ensure every detail enhances the club's unique atmosphere
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About You
  </strong>
 </p>
 <ul>
  <li>
   Exceptional interpersonal and communication skills with a positive, professional demeanor
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   Experience coordinating events and working across departments
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   Flexibility to work evenings, weekends, and holidays
  </li>
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   A passion for delivering unique, personalized experiences
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  <strong>
   Why Join Us?
  </strong>
 </p>
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  At Discovery Dunes, we combine Dubai&rsquo;s only truly private golf experience with luxury amenities and a welcoming ambiance that fosters friendship, fun, and adventure. You'll be immersed in an elite and exclusive environment where your contributions are valued. Join us in creating a distinctive experience for our members and colleagues at Discovery Land Company - Discovery Dunes!
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  Are you ready to take this unique journey with us? Apply now, and let&rsquo;s create something extraordinary together
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   ! ✨
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 </p>
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  <strong>
   <em>
    About Us:
   </em>
  </strong>
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  <em>
   Discovery Land Company is a US-based real estate developer and operator of private residential club communities and resorts, boasting a world-renowned portfolio of domestic and international properties. Our mission is to create unique environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. Discovery Dunes is Dubai&rsquo;s first private golf residential community for families of all generations. Its welcoming, family-oriented lifestyle will be effortlessly elegant, yet filled with moments of light-hearted fun and adventure.
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   For more information about our company, please visit Discovery Dunes
  </em>
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 </p>
 <p>
  #LI-NA1
 </p>
</div>


Member Experience Associate

Fexco

<div><div><div><div><b>Contract Type</b></div>
<div>Permanent Full Time</div>
</div>
<div><div><b>Closing Date
</b></div><div>19/12/2025
</div>
</div></div><div></div><p><b>COMPANY PROFILE</b></p>
<p>
Fexco is Ireland&rsquo;s most successful multinational finance and business solutions provider, with operations in 28 countries worldwide. Founded and headquartered in Ireland in 1981, FEXCO employs more than 2,000 people across Europe, the Middle East, Asia, North America, Latin America and Australasia.</p>
<p>
Fexco serves some of the world&rsquo;s biggest brands across multiple industries through a wide range of innovative products and services, including Dynamic Currency Conversion, Commercial and Retail FX, Managed Business Solutions and Tax Free Retail Services.</p>
<p><b>
Main Responsibility</b></p>
<p>
This is a key appointment and offers the successful candidate an opportunity to join a highly motivated and well established Dubai based team dedicated to servicing the specialist needs of our partners in the MEASA region. Through this fully hands-on role we endeavor to better service our partners, innovate to drive additional mutual benefits and further deepen the relationships with these customers.</p>
<p>
The role is vital to building and nurturing specialist knowledge of the retail and hospitality sectors within the Team. In collaboration with partner banks the Customer Success Manager will build strong relationships with top performing merchants and ensure delivery of best in class customer management to merchants in this sector. The role will also involve Sales Support to our business development team working the wider MEASA region and the delivery of bespoke MIS reporting. Some travel will be expected.</p><br>
<p></p>
<p><b>
KEY RESPONSIBILITIES</b></p>
<ul>
<li>Work autonomously and as part of the team towards meeting set targets for managing existing partner accounts.</li>
<li>Build solid relationships with contacts/partners to encourage merchants to maximise DCC opportunity. Engage in person with merchants on a daily basis. Engage with personnel at all levels of merchant organisations with regular meetings, trainings and feedback.</li>
<li>Monitor and report hit rates (service acceptance) and revenue on a monthly basis and develop and present what influences trends in hit rates. Respond quickly to underperforming merchants by engaging the appropriate technical and business resources within FEXCO Merchant Services and our partner organisations.</li>
<li>Provide merchants all necessary and appropriate support and assistance to continuously grow their conversion levels.</li>
<li>Conduct regular business reviews with our partners and present tailored MIS on a regular basis.</li>
<li>Seek out opportunities for FEXCO to deepen its existing relationships, e.g. new product innovation or different applications of our core capabilities.</li>
<li>Engage the various competencies of FEXCO Merchants Services to broaden our product offering.</li>
<li>For key merchants and partners act as their first point of contact in respect of business related issues or queries.</li>
<li>Deliver training for new and existing merchants in line with compliance requirements and prepare and maintain training manuals appropriate to the verticals we service and the partner banks that the service is deployed through.</li>
<li>Work closely with our partners in compiling marketing material to enable them to promote the service offering to their merchants. Support and assist in any sales/promotional activities undertaken.</li>
<li>Maintain strong overall knowledge of solutions deployed &ndash; terminal, integrated, ATM, e-commerce, etc.</li>
</ul>
<p><b>QUALIFICATIONS / COMPETENCIES REQUIRED</b></p>
<ul>
<li>Experience in retail/hospitality/business sector preferable in a role that is customer facing and where you have demonstrated superior customer service capabilities.</li>
<li>Communication and interpersonal skills - comfortable and capable of communicating with all levels within and outside the business, both written and verbal with a high level of professionalism. Fluency in English is required both written and spoken. Hindi or Arabic spoken is a benefit but not essential.</li>
<li>Organizational skills - self-motivated and able to demonstrate strong organization and prioritization skills in a management environment.</li>
<li>Strong technical and computer literacy &ndash; conversant in point of sale and ecommerce and related technology as well as skilled in the use of tools such as CRM, Word, PowerPoint, Outlook, Excel and AI.</li>
<li>Must be able to work under pressure and successfully manage a very diverse and demanding workload. Must be able to work autonomously when required.</li>
<li>Able to persuade and influence internal and external clients.</li>
<li>Initiative - demonstrated experience in developing new ideas to improve processes.</li>
<li>Ability to travel to meet clients and partners essential so current UAE driving license and own car is required</li>
<li>In this challenging and fast-changing market, the key duties will continue to evolve and change.</li>
<li>Working hours will vary depending on whether you are working with a partner bank or a merchant. Typically, the hours are 9:00 am to 5.00 pm Monday and 10:00 am to 18:00 pm Tuesday to Friday, but evening and weekend work is occasionally required. A high level of flexibility is required as you will be working independently to achieve set targets and goals.</li>
<li>The successful applicant will work from our Dubai office one day a week and the rest of the week out on the road at client sites.</li></ul><br>
<p></p>
<p><b>
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.</b></p></div>

Explore 2960+ Customer success associate in Dubai this December. Find roles across top companies and apply now to boost your career.

2960 customer success associate jobs IN Dubai

Customer Success Associate: Onboarding & AI-Driven Support

Customer Success Manager

(Sr.) Sales Manager - Customer Success

Customer Success Manager

Customer Success Manager - GCP

Member Experience Associate

Customer Success Manager