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customer success associate

GlobalData PLC

<div><p><b>Who we are...</b></p>
<p>MEED was established in 1957 and is a remarkable senior management media brand that encompasses a subscription magazine and website, more than 30 C-level executive conferences, summits and breakfast clubs hosted by MEED Events, the MEED Quality Awards for Projects and two high-value content businesses, MEED Projects and MEED Insight. MEED Projects is the Middle East's premium project tracking database and MEED Insight offers tailored research and in-depth analysis. Since December 2017 MEED is the brand of GlobalData Ltd.</p>
<p><b>Why join MEED?</b></p>
<p>MEED is at a pivotal point in its growth journey. Following GlobalData's multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world&rsquo;s trusted source of strategic industry intelligence.</p>
<p>Our big ambitions mean that life at MEED is fast paced, entrepreneurial and rewarding. We recognize the collective power of our people, and it&rsquo;s the collaboration of our teams that have shaped our success and will continue to do so in the future.</p>
<p><b>The role:</b></p>
<p>We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products.</p>
<p>It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.</p>
<p><b>What you&rsquo;ll be doing:</b></p>
<ul><li><i>Client Onboarding &amp; Relationship Management: </i>Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one. Understand clients&rsquo; business objectives and success metrics to align solutions effectively.</li>
<li><i>Customer Journey Ownership:</i> Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction.</li>
<li><i>Client Portfolio Management: </i>Manage a large volume of diverse clients with efficiency and care. Prioritize client touchpoints based on engagement, risk, and opportunity indicators.</li>
<li><i>Proactive &amp; Solution-Oriented Support: </i>Anticipate client challenges before they arise. Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention.</li>
<li><i>Insights &amp; Reporting: </i>Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies.</li>
<li><i>Advocacy &amp; Cross-Functional Collaboration: </i>Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support.</li>
</ul>
<p><b>What we&rsquo;re looking for:</b></p>
<p><i>Technical Experience:</i></p>
<ul><li>Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment</li>
<li>Experience managing a high volume of client accounts with diverse needs and expectations</li>
<li>Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes</li>
<li>Excellent relationship-building, communication, and presentation skills</li>
<li>Strong organizational and time management abilities; able to prioritize effectively across a portfolio</li>
<li>Confidence in analyzing data and translating insights into client value</li>
<li>Familiarity with SaaS platforms and/or digital tools in a client-facing context</li>
<li>Bachelor&rsquo;s degree or equivalent professional experience</li>
<li>Experience within the Construction industry is preferred</li>
<li>Fluency in Arabic is strongly preferred</li>
</ul>
<p><i>Skills:</i></p>
<ul><li>Strategic thinking and consultative mindset</li>
<li>Comfortable presenting to both small and large audiences</li>
<li>Stakeholder management experience</li>
<li>Strong storytelling skills with data</li>
<li>Customer-centric with a solution-first approach</li>
<li>Collaborative, agile, and adaptable</li>
</ul>
<p>In addition to a rewarding career, we support our MEED colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com</p>
<p><i>GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.</i></p>
<p><i>#LI-HYBRID #LI-HB1</i></p></div>

Customer Success Manager

Presentail

<div>
 Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
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 The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
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 Responsibilities:
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   Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues
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   Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
  </li>
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   Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
  </li>
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   Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development
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  </li>
 </ul>
 Requirements:
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   Bachelor&rsquo;s degree or equivalent
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   1-2 years proven experience in supporting client success
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   Excellent written and verbal communication skills
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   Ability to address complaints and issues with effective solutions and a positive attitude
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   Passion for delighting customers with above and beyond service
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   Excellent time-management and prioritization skills
  </li>
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   Familiarity with CRM system
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  </li>
 </ul>
 Powered by JazzHR
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</div>


Customer Service Agent

AI Acquisition

<div><h3 class="jobSectionHeader"><b>About AI Acquisition</b></h3><p>
An AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale. AI Acquisition combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure, delivers immediate value to the platform&rsquo;s multiple agency customers and small and medium businesses worldwide.</p><p>
We&rsquo;re revolutionizing the way entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. At the forefront of the $1.3 trillion AI revolution, we empower our members to earn $500+ per hour with just a few clicks. Whether through our <b>AI Agency Incubator (Self-Guided)</b>, <b>AI Accelerator (Done With You)</b>, or <b>AI Agency Launchpad (Done For You)</b>, we provide the systems, training, and support to help our members achieve rapid success.<br>
<br>
<b>Hear from our leaders:</b></p><br>
<ul>
<li><b>Jordan Lee, Co-Founder &amp; Chairman</b>, shares insights about the business: Watch here
</li><li><b>Matthew Jones, CEO,</b> discusses his career progression and personal growth since joining The Growth Partner: Watch here<br>
</li></ul><h3 class="jobSectionHeader"><b>Why Join AI Acquisition?</b></h3><p></p><ul>
<li>Be part of a cutting-edge company leading the AI revolution, with a proven system that delivers results.</li>
<li>Work in a dynamic, remote environment with a team dedicated to transforming lives.</li>
<li>Opportunity to grow with a company experiencing rapid growth as we scale to support more members.</li>
<li>Make a direct impact on our members&rsquo; success, helping them achieve life-changing wins like $60K in 17 days.</li>
<li>Surround yourself with exceptionally talented, driven people who are in pursuit of excellence.</li>
</ul><p>This isn&rsquo;t just a job&mdash;it&rsquo;s an opportunity to create a new and better life while working with visionary leaders who are shaping the future of AI-driven business growth.<br>
<br>
<b>The Role</b></p><p></p><p>
We&rsquo;re seeking a <b>Customer Success Growth Consultant</b> to join our team and drive the success of ambitious entrepreneurs in our <b>Growth Partner Accelerator</b>.</p><p>
In this role, you&rsquo;ll oversee a portfolio of clients, conduct daily 1:1 consultation sessions, and guide them on the development and execution of their growth action plans. You&rsquo;ll act as a trusted advisor, helping entrepreneurs overcome obstacles, scale their businesses, and achieve their goals.</p><p>
This is a unique opportunity for ex-agency owners or experienced business growth coaches who are passionate about helping others succeed.<br>
<br>
<b>What You&rsquo;ll Do</b></p><br>
<ul>
<li><b>Client Engagement &amp; Progress Management</b>:</li>
<li><ul><li>Conduct in-depth, personalized video consultations to understand each client&rsquo;s current position and goals, crafting tailored action plans.</li>
<li>Provide ongoing support through regular progress reviews, offering strategic guidance to ensure accountability and continuous advancement.</li>
<li>Manage a portfolio between 30-40 clients, ensuring each receives the attention and support needed to thrive.</li>
</ul></li><li><b>Strategic Program &amp; Client Optimization</b>:</li>
<li><ul><li>Deliver insightful analysis on client progress and overall program performance to inform key stakeholder decisions.</li>
<li>Refine strategies in offer creation, marketing, and sales to help clients increase revenue.</li>
<li>Regularly audit and optimize client funnels, offers, pricing, and sales processes to maximize effectiveness and growth.</li>
</ul></li><li><b>Client Success &amp; Experience Management</b>:</li>
<li><ul><li>Oversee the end-to-end client experience, proactively implementing improvements to maximize satisfaction and results.</li>
<li>Act as a dedicated coach through 1:1 sessions, setting clear action plans, holding clients accountable, and providing targeted feedback via Slack.</li>
<li>Rapidly resolve challenges while reviewing key milestones to ensure clients stay focused on high-impact activities that drive their success.</li>
</ul></li><li><b>Marketing &amp; Resource Support</b>:</li>
<li><ul><li>Review and refine client-created marketing materials to ensure quality and effectiveness.</li>
<li>Serve as a key resource within our digital community platforms, promptly addressing client inquiries and guiding them to the most relevant tools, content, and learning materials.</li>
</ul></li></ul><p><b>Requirements</b></p><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul>
<li><b>Experience</b>: At least 3 years of experience growing, coaching, or consulting businesses, with a proven track record of helping entrepreneurs achieve their goals.</li>
<li><b>Industry Knowledge</b>: Ex-agency owners or individuals with extensive digital marketing and sales experience are highly preferred.</li>
<li><b>Commitment to Growth</b>: Passionate about learning and developing both technical and professional skills.</li>
<li><b>High-Performance Mindset</b>: Thrives in dynamic, fast-paced environments surrounded by ambitious, driven individuals.</li>
<li><b>Coaching Skills</b>: Strong ability to hold clients accountable, provide actionable feedback, and guide them through challenges.</li>
</ul><p><b>Benefits</b></p><p></p><h3 class="jobSectionHeader"><b>
What&rsquo;s In It For You?</b></h3><ul>
<li><b>Engagement Type</b>:</li>
<li><ul><li>Full Time - Independent Contractor (1099 or otherwise, depending on applicant country)</li>
<li>Fully Remote<br>
</li></ul></li><li><b>Competitive Compensation</b>:</li>
<li><ul><li>Base retainer: $5K&ndash;$10K/month USD</li>
<li><ul><li>Standard band: $5K&ndash;$8K/month USD</li>
<li>Senior band: $7K&ndash;$10K/month USD for ex-agency owners with $10M+ P&amp;L experience<br>
</li></ul></li><li>Upsells &amp; Cross-Sells: 7.5% on sets and 15% on closes on all back-end revenue (uncapped&mdash;your ceiling is your ambition).<br>
</li><li>Deal Bonuses:</li>
<li><ul><li>$350&ndash;$1K USD for client referrals, depending on program type</li>
<li>$1K USD for talent referrals</li>
<li>Other performance-based incentives based on exceptional KPIs<br>
</li></ul></li></ul></li><li><b>Realistic OTE</b>: $120K&ndash;$150K+ USD in Year 1.<br>
</li><li><b>Equity Opportunities</b>: Invitation to a share scheme after 12 months (subject to performance)&mdash;a rare path to ownership in a fast-scaling business.<br>
</li><li><b>Professional Growth</b>:</li>
<li><ul><li>Accelerated advancement opportunities on both individual contributor and team management pathways.</li>
<li>1:1 executive coaching.</li>
<li>$20K annual training budget.</li>
<li>Continuous up-skilling at the C-suite level.<br>
</li></ul></li></ul><h3 class="jobSectionHeader"><b>Ready to grow others </b><b><i>and</i></b><b> yourself?</b></h3><p>
In your application please include:</p><ul><li><ul>
<li>
A 2&#8209;minute Loom on your biggest B2B client win
</li><li>CV / LinkedIn URL
</li><li>One paragraph on the hardest revenue obstacle you&rsquo;ve solved</li></ul></li></ul></div><p></p>

Customer Success Growth Consultant (CSM) - Remote 4

Furchild

<div><ul><li><div>Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.</div></li><li><div>
Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).</div></li><li><div>
Meet and exceed sales targets, contributing to team goals.</div></li><li><div>
Leverage customer feedback to improve processes and support the development of Furchild Customer journey.</div></li><li><div>
Collaborate with the product team to track responses and contribute to future improvements.</div></li><li><div>
Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.</div></li><li><div>
Grow your knowledge of pet health, care and wellness to assist customers better.</div></li><li><div>
Represent Fuchild's values in every interaction.</div></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2><ul><li><div>
Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.</div></li><li><div>
Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.</div></li><li><div>
Experience using CRM systems and order management platforms.</div></li><li><div>
Excellent written and verbal English skills, with keen attention to grammar.</div></li><li><div>
An outgoing, confident personality with a knack for building rapport.</div></li><li><div>
Highly organised and detail-oriented, able to manage multiple tasks efficiently.</div></li><li><div>
Ability to combine excellent service with contributing to sales, upselling, and retention objectives.</div></li><li><div>
Flexibility to work weekends and varied shifts in a dynamic environment.</div></li><li><div>
Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.</div></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Additional Information</b></h2><p>
We&rsquo;re not just feeding pets &ndash; we&rsquo;re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you&rsquo;re part of something bigger &ndash; a company that values innovation, customer satisfaction, and most importantly, the health of pets.</p><p><b>
Our Hiring Process</b></p><p>
We make the hiring process as straightforward as possible, with the following steps:</p><p>
1. Apply: Submit your application, and our team will review your profile.</p><p>
2. Initial Interview: If your qualifications align, we&rsquo;ll schedule an initial conversation with you.</p><p>
3. Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.</p><p>
4. Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.</p><p>
5. Offer: Successful candidates will be contacted with an offer following the completion of the selection process.</p><p><b>
Ready to Join Us?</b></p><p>
If you&rsquo;re excited about making a difference in the lives of pets and being part of a fun, innovative company, we&rsquo;d love to hear from you!</p></div>

Customer Service Associate

Monster Middle East FZE

<ul><li>Assist Account Managers in managing client accounts and maintaining high levels of customer satisfaction.</li><li>Respond to client inquiries and troubleshoot problems via email, phone, or live chat.</li><li>Process orders, track deliveries, and update clients on order status.</li><li>Maintain accurate records of client interactions and transactions in CRM systems.</li><li>Prepare reports, presentations, or summaries for internal and client-facing use.</li><li>Coordinate with internal departments (e.g., Sales, Operations, Finance) to ensure service delivery.</li><li>Monitor client account activities to identify and resolve potential issues proactively.</li><li>Support contract renewals, billing inquiries, and general account maintenance.</li><li>Ensure service-level agreements (SLAs) and client expectations are met or exceeded.</li></ul><p>- Excellent in Excel</p><p>Job Type: Full-time</p><p>Pay: From AED4,000.00 per month</p>

Channel Sales Support

<div>
 <strong>
  Company Overview:
  <br/>
  <br/>
 </strong>
 GMG is a leading global well-being company that specialises in retail, distribution, and manufacturing. Our diverse portfolio features renowned international and home-grown brands across the sports, everyday goods, health and beauty, properties, and logistics sectors. With over 45 years under the ownership and management of the Baker family, GMG is a trusted partner for some of the world's most successful brands. Operating across the Middle East, North Africa, and Asia, we introduce more than 120 brands across 12 countries, including our own innovative brands like Sun &amp; Sand Sports, Dropkick, and Farm Fresh, alongside international names such as Nike, Timberland, and McCain.
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 Role Summary:
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 The Replenishment Associate is an integral member of the retail team at GMG, responsible for ensuring that our shelves and inventory are consistently stocked to meet the demands of our customers. This role involves close collaboration with store management and other team members to maintain optimal stock levels and enhance the shopping experience. The Replenishment Associate plays a key role in supporting sales operations and ensuring that product displays are attractive and accessible.
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 Key Responsibilities for a Replenishment Associate:
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   Monitor and track inventory levels to ensure timely replenishment of stock.
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   Organise and set up shelves and displays in accordance with company guidelines.
  </li>
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   Collaborate with the inventory team to manage product deliveries and transfers efficiently.
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   Ensure accurate labelling and pricing of products on the sales floor.
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   Assist customers with locating products and answering queries to enhance customer satisfaction.
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   Implement loss prevention strategies and report any discrepancies in stock levels.
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   Participate in inventory audits and cycle counts as needed.
  </li>
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   Maintain a clean and safe working environment, adhering to health and safety regulations.
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications and Skills Needed for a Replenishment Associate:
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 <ul>
  <li>
   A minimum of a high school diploma or equivalent; prior experience in retail or inventory management is a plus.
  </li>
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   Strong attention to detail and organisational skills.
  </li>
  <li>
   Effective communication skills with the ability to work collaboratively in a team.
  </li>
  <li>
   Basic proficiency in computer applications, including Microsoft Office Suite.
  </li>
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   Physical capability to lift and move stock, with the ability to stand for extended periods.
  </li>
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   Flexibility to work in shifts, including evenings, weekends, and holidays as required.
  </li>
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   Problem-solving skills and the ability to work efficiently under pressure.
   <br/>
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 </ul>
 <strong>
  What We Offer:
  <br/>
  <br/>
 </strong>
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  <li>
   Opportunities for career advancement and continuous learning in a global company.
  </li>
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   A vibrant work environment with a supportive and diverse team.
  </li>
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   Competitive salary package and comprehensive health insurance coverage.
  </li>
  <li>
   Employee discounts across our extensive range of retail brands.
  </li>
  <li>
   Annual leave and benefits for eligible employees.
   <br/>
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  </li>
 </ul>
 Join GMG Today:
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 <br/>
 Embark on a meaningful career with GMG, where innovation and customer satisfaction are at the forefront of everything we do. If you are a dedicated and motivated individual ready to contribute to our success, apply now to join the GMG family.
</div>


Replenishment Associate

Fatorah Insurance Claims Settlement L.L.C

<p><b>Job Post: Associate - Claims Administration</b></p><p><b>Location:</b> United Arab Emirates</p><p><b>About the Role:</b></p><p>Are you a detail-oriented professional with a passion for healthcare operations? We are seeking a dedicated Associate to join our dynamic Claims Management team. In this vital role, you will be at the heart of our Revenue Cycle Management (RCM) process, ensuring the accurate and timely submission of insurance claims for outpatient, emergency room, and inpatient services. This is a fantastic opportunity to build a career in healthcare administration and make a direct impact on our organization's efficiency and success.</p><p><b>Key Responsibilities:</b></p><ul><li>Prepare and submit accurate insurance claims for OP, ER, and IP services in compliance with payer requirements.</li><li>Monitor claims trends to identify areas for improvement and help reduce denials.</li><li>Follow up on pending claims to ensure timely reimbursement.</li><li>Collaborate with the billing team and healthcare providers to verify coding and obtain necessary documentation.</li><li>Review and help resolve claim denials and rejections promptly.</li><li>Maintain precise records of claims, payments, and outstanding receivables.</li><li>Assist in training junior staff and contribute to the development of process guides.</li><li>Prepare performance reports for management review.</li></ul><p><b>Who We Are Looking For:</b></p><p><b>Qualifications &amp; Experience:</b></p><ul><li>Bachelor's degree in Healthcare Administration, Business, Finance, or a related field.</li><li>1-2 years of experience in claims management or a related RCM role.</li><li>Strong knowledge of OP, ER, and IP billing processes.</li><li>Proficient in Microsoft Office (Word, Excel, PowerPoint).</li></ul><p><b>Preferred Skills:</b></p><ul><li>Excellent verbal and written communication skills.</li><li>Previous customer service experience.</li><li>Strong organizational and analytical skills.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED1,000.00 - AED2,000.00 per month</p>

Claims Auditor

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