customer service representative Jobs in Dubai

customer service representative

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customer experience consultant Jobs in Dubai

customer experience consultant

customer experience manager Jobs in Dubai

customer experience manager

customer success associate

Easygenerator

<div>
 
 About Easygenerator
 
 
 
 Easygenerator is a Dutch EdTech scale-up, headquartered in Dubai, on a mission to revolutionize learning with our award-winning authoring tool. Trusted by global giants like Kellogg&rsquo;s, T-Mobile, and Siemens, we&rsquo;re now launching our South African office &mdash; and inviting you to join us in simplifying knowledge sharing and transforming the EdTech landscape as part of our high-impact global team.
 
 
 
 AI-First Company
 
 - not only in the products we build, but in how we operate internally. You&rsquo;ll get hands-on experience with the latest AI technologies, be trained on how to use AI to work smarter, and develop a future-proof skillset that will keep you ahead in the years to come.
 
 
 
 As a Customer Success Associate
 
 you&rsquo;ll be a part of our Customer Success team, helping organizations get the most out of Easygenerator. In this role, you&rsquo;ll play a key part in ensuring our customers feel supported and empowered from day one &mdash; guiding them through their onboarding journey, building strong relationships, and contributing to their long-term success with our tool.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Proactively engage customers to maximize adoption and value realization, supporting the Customer Success team in achieving renewals and expansion goals.
 </li>
 <li>
 Deliver impactful onboarding sessions, product trainings, and webinars that inspire confidence and promote product utilization.
 </li>
 <li>
 Partner closely with Customer Success Managers to track customer health, identify opportunities for growth, and ensure customers reach key success milestones.
 </li>
 <li>
 Continuously improve and scale our onboarding experience to enhance customer satisfaction and business impact.
 </li>
 <li>
 Represent the voice of the customer internally, providing actionable insights to help shape product development and customer strategy.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Excellent command of English language.
 </li>
 <li>
 Bachelor degree or higher.
 </li>
 <li>
 0-1 years of relevant working experience.
 </li>
 <li>
 Natural ability to teach.
 </li>
 <li>
 Excellent listening and organizational skills.
 
 
 </li>
 </ul>
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 Being part of a fast-growing scale-up environment where you can make an impact from day one
 </li>
 <li>
 Working in an international team (40+ nationalities), surrounded by passionate and dedicated colleagues
 </li>
 <li>
 Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly
 </li>
 <li>
 Working in a fun &amp; international environment surrounded by a dedicated team.
 </li>
 <li>
 Hybrid working policy: 3 days a week in the office, 2 days working from home
 
 
 </li>
 </ul>
 
 Ready to join us?
 
 
 
 <ul>
 <li>
 Apply now and help us deliver world-class support while shaping the future of EdTech!
 
 
 </li>
 </ul>
</div>

Customer Success Associate

An innovative EdTech company in Dubai is looking for a Customer Success Associate to support customers and maximize product utilization. You will engage with clients, deliver training, and improve onboarding processes. Ideal candidates should possess excellent English skills and a degree. The role offers a hybrid work model, allowing 3 days in the office and 2 remote, fostering an international team environment.

Customer Success Associate: Onboarding & AI-Driven Support

Alaan الآن

<div>
 
 
 About Alaan
 
 
 
 Alaan is the SuperCard&trade; for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money.
 
 
 
 
 
 Alaan provides everything businesses need to manage and control expenses, including the SuperCard&trade;, AI-powered automation and insights, streamlined accounting, and centralized dashboards, all in one place.
 
 
 
 
 
 Over 1500 businesses in the UAE and KSA, from startups to enterprises, use Alaan to control spending and save costs.
 
 
 
 
 
 Backed by Y Combinator and top global investors- including founders and executives of leading startups - Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.
 
 
 
 
 
 We&rsquo;re not just building software. We&rsquo;re reimagining how finance works for modern businesses across the region.
 
 
 
 
 
 
 About the role
 
 
 
 As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You&rsquo;ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.
 
 
 
 
 
 
 What you'll do
 
 
 <ul>
 <li>
 Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
 </li>
 <li>
 Continuous Learning and Development - Develop a deep understanding of a client&rsquo;s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
 </li>
 <li>
 Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
 </li>
 <li>
 Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
 </li>
 <li>
 A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
 </li>
 <li>
 Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.
 </li>
 </ul>
 
 
 
 
 
 What we're looking for
 
 
 <ul>
 <li>
 3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.
 </li>
 <li>
 Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programs or equivalent.
 </li>
 <li>
 Ownership - Ability to multi-task and independently handle tasks without any follow-ups.
 </li>
 <li>
 Problem Solver &ndash; You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.
 </li>
 <li>
 Passion for Business Optimization &ndash; You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.
 </li>
 <li>
 Cognitive Intelligence &ndash; You can think on your feet, seeing all the angles to best position our platform to best fit a client&rsquo;s needs.
 </li>
 <li>
 Client Empathy &ndash; You&rsquo;ll be building deep, trusting relationships.
 </li>
 <li>
 Communication Skills - Excellent verbal, written, and presentation skills in English.
 </li>
 <li>
 Positivity &ndash; You&rsquo;ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.
 </li>
 <li>
 Curiosity - You&rsquo;re interested in learning more about the industry and show an outstanding curiosity towards the client base.
 </li>
 <li>
 Start-up Attitude &ndash; You&rsquo;re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.
 </li>
 <li>
 Knowledge - Accounting and Finance processes is a strong plus.
 </li>
 </ul>
 
 
 
 
 
 What's in it for you
 
 
 <ul>
 <li>
 Thrive in a flexible hybrid culture with ample work-life balance.
 </li>
 <li>
 Competitive salary and equity.
 </li>
 <li>
 Contribute to building the Middle East&rsquo;s most beloved fintech brand from the ground up.
 </li>
 <li>
 Benefit from a role with significant ownership and accountability.
 </li>
 <li>
 Participate in exciting offsite events.
 </li>
 <li>
 Enjoy additional perks like travel allowances, gym memberships, and more.
 </li>
 </ul>
</div>

Customer Success Manager

Pemo

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. What you will be doing: - Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. About You: <ul><li>Enthusiastic</li><li>Super organized with great attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Collaborative and willing to learn</li><li>Thrives in a customer-centric environment</li><li>Comfortable working independently and remotely, as well as collaboratively</li></ul>Disclaimer: is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at .

Qataryello

Overview A leading Saudi-based digital transformation and cloud solutions provider. The company enables organizations to accelerate their digital journey by leveraging advanced data, AI, and cloud technologies to drive innovation and efficiency. Responsibilities <ul><li>Partner with assigned customers to understand their unique business needs and challenges.</li><li>Develop and execute tailored success plans that drive the adoption, usage, and ROI of Google Cloud solutions.</li><li>Proactively identify opportunities to expand customer use of Google Cloud and recommend relevant solutions.</li><li>Monitor key performance indicators (KPIs) and track customer progress towards their goals.</li><li>Build strong relationships with customers, acting as a trusted advisor and advocate.</li><li>Collaborate with internal teams (Sales, Technical, Engineering) to ensure seamless customer experience.</li><li>Identify and address customer challenges and roadblocks, providing timely and effective solutions.</li><li>Proactively engage with customers, gather feedback, and make recommendations for product improvement.</li><li>Stay up-to-date on the latest Google Cloud technologies and solutions.</li></ul> Qualifications <ul><li>Proven experience in a customer-facing role, ideally within the technology industry.</li><li>Strong understanding of cloud computing concepts and the value proposition of Google Cloud.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Ability to build trust and rapport with customers at all levels.</li><li>Highly motivated, results-oriented, and a team player.</li><li>Data-driven with a strong analytical mind.</li><li>Ability to work independently and manage multiple priorities effectively.</li><li>Passionate about learning and staying ahead of the curve in the cloud space.</li></ul>

Customer Success Manager - GCP

Cercli (YC S23)

Onboard new customers into Cercli platform and manage implementations end-to-end (project management).Configure Cercli settings and parameters for each customer.Thoroughly support customers with their data migration (advanced Excel / Google Sheet data handling).Train new and existing customers on Cercli best practices and latest features.Manage existing customer relationships by regularly checking in and anticipating needs.Support with product marketing campaigns, communications and customer engagement (Pylon).Organize customer events and package deliveries. Manage logistics accordingly.Support customers with daily requests (Pylon).Create and update how-to guide knowledge base articles (Pylon / Notion).Strong English communications skills required. Arabic speaker a strong plus.

Customer Success Specialist

Furchild

<div>
 <ul>
 <li>
 Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.
 </li>
 <li>
 Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).
 </li>
 <li>
 Meet and exceed sales targets, contributing to team goals.
 </li>
 <li>
 Leverage customer feedback to improve processes and support the development of Furchild Customer journey.
 </li>
 <li>
 Collaborate with the product team to track responses and contribute to future improvements.
 </li>
 <li>
 Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.
 </li>
 <li>
 Grow your knowledge of pet health, care and wellness to assist customers better.
 </li>
 <li>
 Represent Fuchild's values in every interaction.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.
 </li>
 <li>
 Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.
 </li>
 <li>
 Experience using CRM systems and order management platforms.
 </li>
 <li>
 Excellent written and verbal English skills, with keen attention to grammar.
 </li>
 <li>
 An outgoing, confident personality with a knack for building rapport.
 </li>
 <li>
 Highly organised and detail-oriented, able to manage multiple tasks efficiently.
 </li>
 <li>
 Ability to combine excellent service with contributing to sales, upselling, and retention objectives.
 </li>
 <li>
 Flexibility to work weekends and varied shifts in a dynamic environment.
 </li>
 <li>
 Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.
 
 
 </li>
 </ul>
 Additional Information
 
 
 We&rsquo;re not just feeding pets &ndash; we&rsquo;re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you&rsquo;re part of something bigger &ndash; a company that values innovation, customer satisfaction, and most importantly, the health of pets.
 
 
 Our Hiring Process
 
 
 We make the hiring process as straightforward as possible, with the following steps:
 
 
 <ul>
 <li>
 Apply: Submit your application, and our team will review your profile.
 </li>
 <li>
 Initial Interview: If your qualifications align, we&rsquo;ll schedule an initial conversation with you.
 </li>
 <li>
 Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.
 </li>
 <li>
 Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.
 </li>
 <li>
 Offer: Successful candidates will be contacted with an offer following the completion of the selection process.
 
 
 </li>
 </ul>
 Ready to Join Us?
 
 
 If you&rsquo;re excited about making a difference in the lives of pets and being part of a fun, innovative company, we&rsquo;d love to hear from you!
</div>

Customer Service Associate

Explore 3143+ Customer success associate in Dubai this November. Find roles across top companies and apply now to boost your career.

3143 customer success associate jobs IN Dubai

Customer Success Associate

Customer Success Associate: Onboarding & AI-Driven Support

Customer Success Manager

Customer Success Manager

Customer Success Manager - GCP

Customer Success Specialist

Customer Service Associate