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<p>The Role</p><p>At Love That Design, we believe that great customer relationships drive long-term success. We're looking for a Customer Success Associate to join us onsite in Dubai and take ownership of our client communication, ensuring every interaction creates real value. You&rsquo;ll be responsible for maintaining strong relationships, overseeing smooth renewals, and acting as the crucial link between our clients and the value we provide. If you&rsquo;re passionate about design, possess empathy, and have a natural talent for understanding client needs, this role is for you.</p><p>Key Responsibilities</p><ul><li>Client Engagement: Ensure regular, meaningful face-to-face and digital communication with clients to assess their needs and highlight how we can add value beyond the basic service.</li><li>Onboarding &amp; Renewals: Lead a strong onboarding process for new clients, maintain regular touchpoints throughout the customer lifecycle, and manage renewals with confidence.</li><li>Event &amp; Activation Coordination: Manage invitations and coordinate client attendance for key events and platform activations.</li><li>Value Creation: Proactively identify opportunities to introduce new features, services, or activations that could provide additional value to clients.</li><li>Client Feedback: Gather feedback to understand how clients are using the platform and address any issues regarding non-usage or renewal hesitations.</li><li>Upselling &amp; Cross-Selling: Understand client gaps and match our services to those needs to drive additional value.</li><li>Churn Prevention: Monitor at-risk clients, manage red-flag accounts, and work to reduce our churn rate through proactive communication. Send out renewal proposals, follow up on renewals and payments.</li><li>Collaboration with Sales: Work closely with the sales team to bridge communication gaps, ensuring both teams are aligned on client needs and potential upsell opportunities.</li></ul><p>What We&rsquo;re Looking For:</p><ul><li>Experience: Previous experience (at least 4 years) in Customer Success, Account Management, or a similar client-facing role. Experience in SaaS, directory services, or a listing-based business is a plus.</li><li>Empathy &amp; Communication: Strong interpersonal skills, able to engage clients in meaningful conversations and communicate value effectively.</li><li>Organizational Skills: You&rsquo;re highly organized, able to manage multiple clients and projects at once without missing a beat.</li><li>Proactive Mindset: You can anticipate client needs and act before issues arise.</li><li>Ambition: You&rsquo;re driven to grow and excel in your role, with a clear focus on client success and satisfaction.</li><li>Industry Knowledge: Familiarity with interior design, communities, or directory services is an advantage, along with a good network or ability to research industry news.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>How are your previous work experiences related to the role we are hiring for?</li><li>What are your salary expectations?</li><li>Will you be able to commute daily to Dubai Silicon Oasis?</li><li>How many years of Customer Success Associate experience do you have?</li></ul>

Customer Success Associate

Syncron

<div><p><b>Syncron </b>is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:</p><ul>
<li>
Supply Chain optimization,</li>
</ul><ul><li>Pricing strategy</li>
</ul><ul><li>Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).</li>
</ul><p>
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.</p><p>
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.</p><p>
With this we are <b>winning the hearts and minds of world-leading organizations</b>, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.</p><p></p><p><b>
About the team</b></p><p>
The Syncron <b>Customer Success Team </b>is seeking new talent to our EMEA &amp; APJ team to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base</p><p><b>
About the role</b></p><p>
The <b>Customer Success Manager </b>will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services.</p><p>
 The role requires some travel and is preferably based in UAE, or close to our existing office in Bangalore<b>.</b></p>
<p><b>What would you do?</b></p><ul>
<li>
Serve as the primary point of contact for mainly smaller customers, developing relationships and aligning the company&rsquo;s solutions with customer business objectives.</li>
</ul><ul><li>Manage the entire customer lifecycle, from onboarding through renewal, taking accountability for customer success and satisfaction.</li>
</ul><ul><li>Collaborate with cross-functional teams, including sales, support, and product, to ensure seamless delivery and proactive resolution of customer needs.</li>
</ul><ul><li>Identify upsell and cross-sell opportunities by understanding customer goals and driving engagement with additional services or products.</li>
</ul><ul><li>Track customer progress toward success metrics, ensuring alignment between product value and the customer&rsquo;s KPIs, and facilitating contract renewals.</li>
</ul><p><b>
Who you are? / What we expect:</b></p><ul>
<li>
1 to 3 years of experience in Customer Success Management, within Enterprise SaaS</li>
</ul><ul><li>Strong business and strategic skills to drive value conversations</li>
</ul><ul><li>Experience from working with Supply Chain Management applications such as forecasting, planning and order management</li>
</ul><ul><li>Experience in automotive, manufacturing industry for after-sales</li>
</ul><ul><li>As a person, you like to build long-lasting customer relationships, great at communicating and is interested in problem solving</li>
</ul><p><b>
The icing on the cake:</b></p><ul>
<li>
Commercial contract experience driving renewal and price increase conversations</li>
</ul><ul><li>Executive presence, comfortable with ambiguity and C-level communication</li>
</ul><p><b>
Unsure </b>if you meet all the job requirements but passionate about the role? <b>Apply anyway! </b>Syncron values diversity and welcomes all Candidates, <b>even </b>those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!</p></div>

Customer Success Manager

Client of Métier - Strategic HR Solutions

<p>   <br>
As a Customer Success Manager, you will be the main point of contact for clients, ensuring smooth onboarding, adoption, and satisfaction. You will manage relationships, coordinate projects with internal teams, and provide insights through reporting and analysis to drive client success and long-term loyalty.</p>
<p> ,   &amp;  :<br>
1. Bachelor s degree in Business, IT, or related field with 4 6 years  experience in customer success, account, or project management in SaaS, insurance, or insurtech.<br>
2. Strong understanding of health insurance products and distribution (individual and SME/group).<br>
3. Excellent client relationship, communication, and problem-solving skills with a proactive, detail-oriented approach.<br>
4. Proven project management, organizational, and reporting abilities, able to manage multiple priorities effectively.<br>
5. Experience translating client needs into technical requirements; Figma knowledge for product/UI review is a plus.</p>
<p>   :</p>
<p>Client Success &amp; Relationship Management<br>
1. Serve as the primary point of contact for assigned clients, ensuring seamless onboarding and successful adoption of the SaaS platform.<br>
2. Provide support for system configuration, troubleshooting, and product implementation.<br>
3. Proactively capture, prioritize, and communicate client enhancement requests.<br>
4. Build and maintain strong client relationships to enhance satisfaction, loyalty, and retention.</p>
<p>Project Management &amp; Coordination<br>
1. Coordinate with internal technology teams to manage project timelines, resolve issues, and deliver new features.<br>
2. Utilize project management tools (e.g., Jira) to monitor progress and ensure on-time delivery.<br>
3. Provide clients with regular updates on project and enhancement status.<br>
4. Ensure all deliverables meet agreed timelines, quality standards, and client expectations.</p>
<p>Reporting &amp; Insights<br>
1. Prepare and deliver reports on project deliverables, client usage, and key performance metrics.<br>
2. Support the Head of Product by contributing to sales reports and pipeline insights.<br>
3. Conduct data analysis using Excel/Google Sheets to track and improve KPIs.<br>
4. Identify opportunities for process improvements and product enhancements to drive customer satisfaction and platform adoption</p>
<div>
 Apply Now</div>

<p>As a CSM within the SAP Academy for Customer Success, you will be responsible to: </p>
<ul>
<li>Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical <span>customer-facing function within our dynamic Customer Success board area. </span> </li>
<li>Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. </li>
<li>Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li>
<li>Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li>
</ul>
<p>The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role.  Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. <br> <br> </p>
<p>CSM focus areas: </p>
<p> <strong>SAP Finance &amp; Spend Management (F&amp;S)   </strong>Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.</p>
<ul>
<li>S/4HANA Finance</li>
<li>Finance &amp; Quote to Cash(Q2C)</li>
<li>Procurement</li>
</ul>
<p> <strong> </strong> </p>
<p> <strong>SAP SuccessFactors (Human Capital Management - HCM) </strong>- Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.</p>
<p> <strong> </strong> </p>
<p> <strong>SAP Supply Chain Management (SCM) </strong>- Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.</p>
<p> <strong> </strong> </p>
<p> <strong>SAP Customer Experience (CX) </strong>- Knowledge of e-commerce, sales, customer service, and marketing processes.</p>
<p> <strong> </strong> </p>
<p> <strong>SAP Business Transformation Management (BTM) - </strong>Knowledge in Business Process Management/Business Process Automation applications.</p>
<p> <strong>What You Bring</strong> </p>
<p> <strong>CSM Program</strong> </p>
<ul>
<li>2 3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li>
<li>Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity</li>
</ul>

Customer Success Manager - SAP Academy for Customer Success

Super Micro Computer, Inc.

<div><div><p>(Sr.) Sales Manager - Customer Success</p><p></p><div><br>
</div></div><p><b>Date: </b>Oct 20, 2025
</p><p><b>Location:</b> United Arab Emirates - Dubai
</p><p><b>Company: </b>Super Micro Computer
</p><div><div><div><div><div><b>Job Req ID: 27597</b></div>
</div></div><div></div><div><div><div><b>About Supermicro:</b></div>
</div><div><div>
Supermicro&reg; is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.</div></div></div><div><div><div><b>
Job Summary:</b></div>
</div><div><div>
Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, support &amp; delivery performance.</div></div></div><div><div><div><b>
Essential Duties and Responsibilities:</b></div>
</div><div><ul><li>Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.</li>
<li>Manage Customer escalations and return-material-authorizations (RMAs)</li>
<li>Coordinate multiple sites and functions to exceed customers' expectations.</li>
<li>Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.</li>
<li>Relationship management with Customer at executive/resolution-making levels.</li>
<li>Accountable for projects/initiatives and drives site focus on efficiency programs.</li>
<li>On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.</li>
<li>Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.</li>
<li>In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.</li>
<li>In charge of making process improvements and driving best practices across multi-sites.</li>
<li>Ensures all client programs execute to contract, hitting key KPIs.</li>
<li>Control of tracking risks on the business and reporting to SMC business accordingly.</li>
<li>Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.</li>
<li>Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.</li>
</ul></div></div><div><div><div><b>Qualifications:</b></div>
</div><div><ul><li>Typically requires a Bachelor&rsquo;s degree or equivalent experience.</li>
<li>Typically requires a minimum of 8 years of sales/account/customer success management experience.</li>
<li>Experience working within IT, Data Center services for a customer or organization. Knowledge of AI / GPUs is a plus.</li>
<li>Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.</li>
<li>Understands the strategic impact of the function across sites.</li>
</ul></div></div><div><div><div><b>EEO Statement</b></div>
</div><div><div>
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.</div></div></div></div></div></div><p></p>

(Sr.) Sales Manager - Customer Success

Rentify FZCO

<p><b>Customer Success Executive (Dubai, UAE)</b></p><p>Experience: 1&ndash;3 years</p><p>Type: Full-time</p><p>Visa: Not provided</p><p><b>About Rentify</b></p><p>Rentify is transforming the way people rent homes in Dubai. We simplify the rental experience through technology &mdash; helping tenants and landlords sign agreements digitally, pay rent monthly, and earn rewards seamlessly.</p><p>As a Customer Success Executive, you&rsquo;ll be the voice of Rentify for our growing community of tenants and landlords. Your role is to make sure every customer enjoys a simple, smooth, and rewarding experience &mdash; from onboarding to renewal.</p><p><b>Key Responsibilities</b></p><ul><li>Customer Onboarding: Welcome new tenants and landlords to the Rentify platform, explain key features, and guide them through digital agreement signing, monthly payments, and reward enrolment.</li><li>Customer Outreach: Make outbound calls to new users, existing tenants, and landlords to assist with onboarding, collect feedback, and re-engage inactive customers.</li><li>Support Operations: Handle incoming customer calls and WhatsApp queries with empathy, accuracy, and ownership &mdash; ensuring quick resolution.</li><li>Account Management: Build trusted relationships with customers, anticipate their needs, and proactively resolve issues before they escalate.</li><li>Data &amp; Insights: Keep all customer records updated in Rentify&rsquo;s systems; track feedback and report recurring issues to the product and operations teams.</li><li>Engagement &amp; Retention: Stay in touch with users at key milestones (onboarding, mid-term, renewal) to drive satisfaction and ensure renewals.</li><li>Cross-Functional Collaboration: Work with Product, Finance, and Operations teams to enhance customer experience.</li><li>Knowledge Base: Create and maintain how-to guides, FAQs, and process notes to help customers and internal teams.</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>1&ndash;3 years of experience in customer success, telesales, account management, or operations (preferably in fintech, proptech, or consumer-tech).</li><li>Excellent communication skills &mdash; comfortable making and receiving calls daily.</li><li>Strong problem-solving and follow-up skills with a customer-first mindset.</li><li>Organised, energetic, and able to work independently in a fast-paced environment.</li><li>Proficiency in Excel/Google Sheets and basic CRM tools.</li><li>Fluency in English required; Arabic or Hindi/Urdu is a plus.</li></ul><p><b>Why Join Rentify</b></p><ul><li>Be part of a fast-growing Dubai startup redefining the rental experience.</li><li>Play a key role in shaping Rentify&rsquo;s customer success and support operations.</li><li>Collaborative culture with strong learning opportunities.</li><li>Competitive compensation and potential for permanent employment.</li></ul><p>Job Type: Full-time</p>

Customer Success Executive (Dubai, UAE)

Foodics

<p>We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in UAE. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..</p>
<p><b>What Will You Do</b></p>
<ul>
<li>Assist in scheduling installation appointments with clients and confirming that the site is ready for installation.</li>
<li>Support the coordination of backend on-site training requests.</li>
<li>Help schedule on-site technical visits, including normal and emergency cases, under supervision.</li>
<li>Assist in the onboarding process for customers for products.</li>
<li>Monitor assigned tasks and projects, ensuring services are delivered according to SLAs, with guidance from senior team members.</li>
<li>Conduct phone calls to educate customers about onboarding sequences.</li>
<li>Assist clients in setting up Foodics menus and inventory products.</li>
<li>Provide support in building customer menus, recipes, and inventory items.</li>
<li>Help with menu and inventory updates as needed.</li>
</ul>
<p><b>What Are We Looking For</b></p>
<ul>
<li>Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science</li>
<li>Working experience of at least 1 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies</li>
<li>Excellent problem-solving skills</li>
<li>Must have strong and excellent communication skills both written and oral</li>
<li>Fluent in English and Arabic is a must</li>
<li>Willing to travel from time to time within or outside Dubai and /or different cities in UAE</li>
<li>Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li>
<li>Must be flexible to work in a fast-paced and evolving environment</li>
</ul>

Customer Onboarding Specialist

Explore 3459+ Customer success associate in Dubai this November. Find roles across top companies and apply now to boost your career.

3459 customer success associate jobs IN Dubai

Customer Success Associate

Customer Success Manager

Customer Success Manager

Customer Success Manager - SAP Academy for Customer Success

(Sr.) Sales Manager - Customer Success

Customer Success Executive (Dubai, UAE)

Customer Onboarding Specialist