sales executive

sales manager

sales representative

sales coordinator

account manager

customer success associate

SleekFlow

<div>
 
 
 About SleekFlow
 
 
 
 Join SleekFlow, a thriving SaaS startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels&mdash;from messaging to voice&mdash;and enhancing business workflows and processes.
 
 
 
 
 
 You will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you!
 
 
 
 
 
 At SleekFlow, we have developed an all-in-one Omnichannel Conversation AI Suite that drives conversions through conversations. Our platform seamlessly integrates with popular channels such as WhatsApp, Messenger, Instagram, WeChat, Email, and more, providing comprehensive communication solutions. With our AI customer engagement platform, enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams.
 
 
 
 
 
 As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow!
 
 
 
 
 
 
 Associate Level
 
 
 
 
 Prior Experience in SaaS/ Software Industry is preferred
 
 
 
 
 Language: English &amp; Arabic
 
 
 
 
 Location: Dubai, UAE
 
 
 
 
 
 
 
 Role
 
 
 
 As a Strategic Customer Success Associate at SleekFlow, you will work closely with our customers. Each customer has unique needs and you will act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they engage with customers.
 
 
 
 
 
 At SleekFlow, Customer Success sits at the nexus of our sales, product, and marketing teams helping to drive company growth and transforming the way the world builds software. Just like Lego blocks, what our customers build with SleekFlow is much more than the sum of its parts. No team knows this better than our Customer Success, who act as consultative business partners to our customers, serving as a bridge between their needs and our product.
 
 
 
 
 
 
 
 
 
 What You'll Do
 
 
 
 As a Strategic Customer Success Associate, you&rsquo;ll be the point-person responsible for a portfolio of our customers.
 
 <ul>
 <li>
 Onboard customers and demonstrate our key value propositions
 </li>
 <li>
 Drive adoption, growth, and retention of our customers by building trusted relationships and delivering the maximum value of the product
 </li>
 <li>
 Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to best leverage the SleekFlow platform
 </li>
 <li>
 Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product
 </li>
 <li>
 Use your deep SleekFlow product knowledge to onboard and lead new enterprise customers to value
 </li>
 <li>
 Simultaneously manage multiple customers who are at different points on the customer lifecycle
 </li>
 <li>
 Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen SleekFlow proficiency
 </li>
 <li>
 Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights
 </li>
 <li>
 Build fundamental strategy and structure for upselling and retaining customers
 </li>
 <li>
 Look for upselling opportunities based on customers' needs
 </li>
 </ul>
 
 
 
 
 
 Who You Are
 
 
 <ul>
 <li>
 You thrive by building long-term relationships and partnering with a range of stakeholders including business, technical, and executive teams
 </li>
 <li>
 You are consultative and are able to navigate the complexities and needs of clients across industry and lifecycle
 </li>
 <li>
 You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers
 </li>
 <li>
 You execute with excellence and have a deep track record of creating a significant impact for your customers
 </li>
 <li>
 You are a resourceful and creative problem solver, never losing sight of the &ldquo;why&rdquo; behind the &ldquo;what&rdquo;
 </li>
 <li>
 You love building new things and coaching your team in Startup
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 You have direct client management experience, ideally in a Customer Success, Account Management, or Sales role at a B2B technology company
 </li>
 <li>
 You have a track record of delivering value to complex customers with large employee bases
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Attractive compensation package including a 13th-month salary
 </li>
 <li>
 Stock options in a rapidly growing startup
 </li>
 <li>
 A fun, diverse, and international team culture
 </li>
 <li>
 Comprehensive group medical insurance
 </li>
 <li>
 Examination &amp; education allowance
 </li>
 <li>
 Paid birthday leave
 </li>
 <li>
 Flexible work-from-home policy
 </li>
 <li>
 &ldquo;Work From Anywhere&rdquo; scheme
 </li>
 <li>
 Rewarding continuous learning from experienced team leads
 </li>
 <li>
 Many more exciting perks and growth opportunities!
 </li>
 </ul>
 
 
 
 
 
 Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate.
 
 
 
 
 
 
 
 SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
 
 
</div>

Customer Success Associate (SaaS | English & Arabic Speaking)

Darktrace

<div>Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
The Darktrace Active AI Security Platform&trade; delivers a proactive approach to cyber resilience to secure the business across the entire digital estate &ndash; from network to cloud to email. Breakthrough innovations from our R&amp;D teams have resulted in over 200 patent applications filed. Darktrace&rsquo;s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com . 
Job D escription :
The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace. The CSE team is focused on providing existing Darktrace customers with technical product solutions. Responsibilities in this pursuit range and include supporting the adoption of the Darktrace platform and services within the customer environment; providing deployment health and value interventions; and identifying additional or new use cases for Darktrace usage within the customer environment, among other value-adding endeavors.
Darktrace is currently expanding the CSE team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical management position. This position is a critical customer-facing technical role within the Darktrace CX organization which requires thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills to work with a variety of customer stakeholders. A CSE will need to liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met, and to sustain consistent renewal and growth of customer accounts.
 
 
What will I be doing:
 
 
Act as a Darktrace and security expert and consultant to customers.
<ul><li>Develop and maintain excellent, hands-on knowledge of the Darktrace solution, with the expectations of self-sufficiency and proficiency across all coverage areas of the Darktrace platform
</li><li>Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments
</li><li>Work towards and maintain relevant Darktrace certifications
</li><li>Have and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives
</li><li>Understand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevant
</li></ul>Work with customers to learn their priorities and map to technical solutions.
<ul><li>Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives
</li><li>Document and utilize the values statements and needs of Darktrace customers
</li><li>Have a mindset of taking ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion
</li></ul>Work with customers, peers, and stakeholders efficiently and reliably
<ul><li>Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
</li><li>Demonstrate confident presentation skills
</li><li>Maintain organized and timely documentation, account administration, and updates of internal systems
</li><li>Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise
</li></ul>What experience do I need?
<ul><li>2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
</li><li>Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
</li><li>Experience within the cyber security industry preferred
</li><li>Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
</li><li>Confident, polished communicator with a proven ability to build lasting, critical business relationships
</li><li>Fluency in Arabic and English is essential</li></ul> 
Benefits:
<ul><li>24 days&rsquo; holiday + All national public holidays,
</li><li>Additional day off for your birthday,
</li><li>Life insurance,
</li><li>Medical insurance,
</li><li>Employee Assistance Program.</li></ul></div>

Customer Success Engineer

MAERSK

<div>Are you our new Customer Success Coordinator in Dubai?
As our new Customer Success Coordinator, we look at yourself ensuring seamless client experiences by managing training bookings, supporting sales efforts, and strengthening client relationships. This position focuses on assisting with sales support, coordinating with internal teams, and ensuring smooth execution of training services to drive customer satisfaction and business growth.
Key Responsibilities
<ul><li>Manage training bookings : Oversee the scheduling of trainings from sales deals, ensuring smooth delivery and alignment with client expectations.
</li><li>Support inside sales efforts : Handle inbound inquiries, follow up on leads, and proactively engage with small and direct accounts to drive additional business.
</li><li>Develop existing client relationships : Identify opportunities to strengthen partnerships with current clients by understanding their needs and recommending suitable training solutions.
</li><li>Assist with sales support : Work closely with the sales team to provide administrative support and manage client communications.
</li><li>Ensure customer satisfaction : Serve as the main point of contact for small and direct accounts, addressing inquiries, resolving issues, and ensuring a high level of service.
</li><li>Coordinate with internal teams : Liaise with sales, training delivery, BSS and operations teams to ensure seamless execution of training services.
</li><li>Upsell and cross-sell training solutions : Proactively identify opportunities to offer additional Maersk Training services that align with customer needs.
</li><li>Maintain ADM : Maintain communication logs with customers and the ADM (Administrate) Booking System: Keep accurate records of client interactions, sales opportunities and training bookings and event scheduling to ensure transparency, efficiency and accuracy in YTD Revenue.
</li><li>Attend internal meetings and training : Stay informed about new offerings, company updates, and best practices to enhance customer interactions.
</li><li>Attend Customer Meetings: Engaging with clients to understand their needs, discuss solutions, and build strong relationships
</li><li>Office Administration : Maintenance of the Office Premises, IT point of contact, Logistics coordination, In-House Courses Management, Miscellaneous Projects, VR Demonstrations, Simulator Demonstration, Lunch Orders
</li></ul>We are looking for
We are looking for a person with a Bachelor/Master&rsquo;s Degree or similar. You may be newly educated but professional experience will be an advantage especially Sales and Business Development. The key point is that you are highly motivated to achieve results and ensure customer retention. We anticipate that you have an appropriate level of hands-on experience and generally the following qualifications:
<ul><li>Must be highly self-driven and result oriented
</li><li>Must have excellent communication skills
</li><li>Experience working in Window Office package
</li><li>Service minded with a high drive
</li><li>A structured way of working, showing attention to detail
</li><li>Fluent in English both verbally and in writing
</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</div>

Customer Success Coordinator

BRAIN

<div><h1 class="jobSectionHeader">About Brain Co.</h1>
Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant.
<h2 class="jobSectionHeader">About the Role</h2>
We&rsquo;re growing our AI Deployment team in Abu Dhabi and Doha. In this role, you'll work at the intersection of AI product delivery and customer engagement helping define, shape, and drive AI-powered solutions that address mission-critical challenges in finance, energy, and government sectors.
You&rsquo;ll collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions. As the voice of the customer, you&rsquo;ll lead agile delivery cycles, ensure high-quality outcomes, and foster long-term relationships built on trust and impact.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Define &amp; Prioritize Features: Work with customers to identify high-impact problems and define AI-driven product features to address them.</li><li>
Translate Business Needs: Convert customer requirements into clear technical specifications and use cases for internal teams.</li><li>
Lead Agile Delivery: Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.</li><li>
Drive Adoption: Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.</li><li>
Collaborate Cross-Functionally: Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.</li><li>
Act as Customer Champion: Build trusted relationships and ensure the long-term success of deployed solutions.</li></ul><h2 class="jobSectionHeader"> 
What We&rsquo;re Looking For</h2><ul><li>
Experience:<ul><li>
3-5 years in customer success, product management, delivery consulting, or technical account management.</li><li>
Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
</li></ul></li><li>Technical Fluency:<ul><li>
Strong understanding of AI/ML concepts, data workflows, and model deployment processes.</li><li>
Ability to discuss and assess technical trade-offs with engineering teams.</li></ul></li><li>
Communication &amp; Relationship Skills:<ul><li>
Proven ability to build rapport and trust with enterprise customers and senior stakeholders.</li><li>
Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.</li></ul></li><li>
Execution &amp; Ownership:<ul><li>
Hands-on mindset with a bias for action and a strong sense of ownership.</li><li>
Experience managing agile product or project delivery cycles.</li></ul></li><li>
Mobility:<ul><li>
Willingness to travel within the region to meet customers and oversee deployments on-site.</li></ul></li></ul><h2 class="jobSectionHeader"> 
Why Join Us?</h2><ul><li>
Work on transformative AI projects with high-impact clients.</li><li>
Join a collaborative, mission-driven team at the forefront of applied machine learning.</li><li>
Operate in a fast-paced, agile environment with real-world outcomes.</li></ul></div>

AI Deployment Lead

TBO.COM

<div>
 
 
 Customer Success Manager - Dubai , UAE
 
 
 
 
 
 
 Location : Oaks Liwa Heights - Office No. : 2408 - Cluster W - Jumeirah Lake Towers - Dubai - United Arab Emirates
 
 
 
 
 
 
 TBO &ndash; (www.tbo.com)
 
 
 
 
 
 
 TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
 
 
 
 
 
 The TBO journey began in 2006 with a simple goal &ndash; to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK &amp; Europe, Africa, Middle East, India, and Asia Pacific.
 
 
 
 
 
 Today, TBO&rsquo;s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
 
 
 
 
 
 TBO&rsquo;s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO&rsquo;s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
 
 
 
 
 
 
 Why TBO:
 
 
 
 
 
 <ul>
 <li>
 You will influence &amp; contribute to &ldquo;Building World Largest Technology Led Travel Distribution Network&rdquo; for a $ 9 Trillion global travel business market.
 </li>
 <li>
 We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
 </li>
 <li>
 Physical Presence in 47 countries with business in 110 countries.
 </li>
 <li>
 We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
 </li>
 <li>
 An open &amp; informal start-up environment which cares.
 </li>
 </ul>
 
 
 
 
 
 What TBO offers to a Life Traveller in You:
 
 
 
 
 
 <ul>
 <li>
 Enhance Your Leadership Acumen. Join the journey to create global scale and &lsquo;World Best&rsquo;.
 </li>
 <li>
 Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.
 </li>
 <li>
 Post pandemic, travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.
 </li>
 <li>
 As a fastest growing B2B platform our priority is purpose-building scalable systems.
 </li>
 <li>
 Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
 </li>
 <li>
 Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
 </li>
 </ul>
 
 
 
 
 
 Top Sights During Your Role Stay (Key Expectations):
 
 
 
 
 
 
 Customer Success Manager's are responsible for handling the most important strategic partners.
 
 
 
 
 
 These accounts make up the highest percentage of Sales and must build and maintain a strong relationship with the client.
 
 
 
 
 
 They will be the lead point of contact for all key client matters, anticipate the client&rsquo;s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Measure key customer or site performance and developing clear product/tech plans for increasing volumes.
 </li>
 <li>
 Maximize product distribution from a technical perspective.
 </li>
 <li>
 Coordination between client and the onboarding team during the integration process
 </li>
 <li>
 Monitor the assigned clients&rsquo; API performance on day-to-day basis.
 </li>
 <li>
 Provide technical expertise on the integration of products and services, enlisting the assistance of subject matter experts as required.
 </li>
 <li>
 Work with Sales to develop account visit/call plan to ensure customer visits are managed in the most cost-effective manner.
 </li>
 <li>
 Actively engage with sales, product, support, and API development teams to troubleshoot post go-live support related issues.
 </li>
 <li>
 Report any possible issues to HQ for resolutions after identifying the priority level and commercial impact.
 </li>
 <li>
 Coordinate with Sales regarding any commercial related issues or tech concerns causing sales loss.
 </li>
 <li>
 Be first point of contact for the clients/tech houses in the region for all the API related queries
 </li>
 </ul>
 
 
 
 
 
 Do you have what it takes (Must Haves)
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree from any engineering faculty preferred
 </li>
 <li>
 Minimum 3 years&rsquo; experience in a client facing role.
 </li>
 <li>
 Ability to creatively solve challenging tech issues.
 </li>
 <li>
 Excellent communication skills to explain complex issues in a simple way to audiences from different backgrounds.
 </li>
 <li>
 Knowledge of REST API, XML, JSON, and similar technologies
 </li>
 <li>
 Experience working with Databases &amp; SQL
 </li>
 </ul>
</div>

Customer Success Manager (Travel Industry)

AW Rostamani

<div><ul><li>Revenue Support &amp; Service Standards
</li>Assist in generating quality appointments through outbound and inbound communication, ensuring a smooth customer journey<li>
</li>Maintain a courteous, professional attitude and provide accurate information to help increase customer satisfaction and loyalty<li>
</li>Support the achievement of team revenue goals by contributing to a high standard of customer service<li>
</li>Work towards achieving assigned qualitative KPIs related to customer handling, call quality, and service consistency<li>
</li>Support team initiatives aimed at improving customer interactions and conversion rates<li>
</li><li>Follow brand guidelines when booking appointments for respective Business units
</li>Ensure accuracy in capturing customer details and appointment requests in CRM systems<li>
</li>Maintain professionalism during all customer interactions, especially over calls and emails<li>
</li><li>Generate revenue by creating high quality customer appointments and providing customers service standards that exceed customer expectations
</li><li>Build rapport with customer and delivering proper customer service with professional behaviour and accurate information to increase overall customer retention and customer lifetime value
</li><li>Ensure applying brand specific guidelines to generate appointments for business and ensure that quality of appointments
</li>Ensure application of proper quality standards and professionalism on call is maintained, to impact generated revenue and conversions<li>
</li><li>Provide prompt resolution to customer queries leading to higher customer satisfaction and improving overall relation
 </li><li>Follow the customer connect protocols and provide seamless experience across various points of customer journey
 </li><li>Support and provide superior service via phones, e-mails as a receiver and caller
</li>Use questioning and listening skills that support effective telephone communication<li>
</li>Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects<li>
 </li><li>Effectively deal with job stress, angry callers, and upset customers
</li>Use the most appropriate way to communicate and apply the elements of building positive rapport with different types of customers over the phone<li>
</li>Apply the proper telephone etiquette to satisfy various customer situations<li>
 </li>Apply appropriate actions to effectively control a telephone call<li>
 </li>Identify voice skills and how to enhance a good telephone presentation<li>
</li><li>Meets commitments to customers
</li><li>Policies, Procedures and Corporate Governance
</li><li>Ensure complete adherence to company policies and floor instructions
 </li><li>Display time flexibility towards shifts as per work floor requirements
</li>Meet the required SLA&rsquo;s and KPI&rsquo;s 
<li>
</li></ul>Educational Qualification
Diploma graduate or equivalent required 
<ul><li>
</li></ul>Work Experience
 <ul><li>2-3 years of customer service experience preferred 
</li></ul>Languages
<ul><li>English a must; bilingual</li></ul></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>

Customer Success Executive

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175887
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
 </li>
 <li>
 You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service &amp; Complaint Handling
 
 
 <ul>
 <li>
 Engage with customers to provide a high level of service and assist with their needs.
 </li>
 <li>
 Address basic customer complaints and escalate issues as needed.
 
 
 </li>
 </ul>
 Visual Merchandising &amp; Store Maintenance
 
 
 <ul>
 <li>
 Ensure that the store is well-organized and adheres to company visual merchandising standards.
 </li>
 <li>
 Regularly clean and maintain the sales floor to create an inviting shopping environment.
 
 
 </li>
 </ul>
 Stock Management &amp; Inventory
 
 
 <ul>
 <li>
 Actively participate in receiving new shipments and restocking the store.
 </li>
 <li>
 Help manage inventory and ensure the store is fully stocked.
 
 
 </li>
 </ul>
 Sales Support (Upselling &amp; Cross-selling)
 
 
 <ul>
 <li>
 Recommend products to customers based on their needs, focusing on upselling and cross-selling.
 </li>
 <li>
 Stay updated on product information to make informed recommendations.
 
 
 </li>
 </ul>
 Cash Register Operation
 
 
 <ul>
 <li>
 Operate the cash register, process transactions, and follow company policies for handling payments.
 </li>
 <li>
 Ensure accurate cash handling and maintain a clean and organized checkout area.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong verbal communication skills.
 </li>
 <li>
 Exceptional customer service skills.
 </li>
 <li>
 Attention to detail for maintaining store standards.
 </li>
 <li>
 Ability to engage in upselling and cross-selling.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Previous experience in customer-facing roles, with a focus on providing excellent service.
 </li>
 <li>
 Strong verbal communication and interpersonal skills to interact with customers effectively.
 </li>
 <li>
 Ability to maintain high store standards, both in terms of product organization and cleanliness.
 </li>
 <li>
 Experience in operating cash registers and following cash handling procedures.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>

Sales Executive/ Customer Service Associate | Retail | M&S | UAE

Explore 1554+ Customer success associate in Dubai this February. Find roles across top companies and apply now to boost your career.