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Cengage EMEA

Join to apply for the Regional Academic Services Consultant role at Cengage EMEA Direct message the job poster from Cengage EMEA We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see The Regional Academic Services Consultant is a meaningful role that ensures that our flagship English Language Teaching programs are implemented consistently and effectively by customers across the region. This role supports regional sales and marketing goals to deliver training, support product promotion and implementation, and ensure long-term customer success. Our ambition is that every classroom experiences the National Geographic Learning promise to bring the world to the classroom and the classroom to life through their chosen program. What you'll do <ul> <li>Provide training and ongoing support to key customers to ensure strong results with National Geographic Learning programs</li> <li>Develop and deliver professional development and training for flagship programs, delivered in-person and at scale through multiple formats</li> <li>Leverage existing global training and implementation materials, while creating and sharing new resources as needed</li> <li>Consult with customers to support successful program implementation</li> <li>Develop new materials and content, including resources such as lesson plans and correlations to support successful implementation at key accounts</li> <li>Support sales colleagues with curriculum needs, product-customer fit, and opportunities for program implementation and sales support, including support with documentation and proposals</li> <li>Represent the company at customer events, speaking on product and relevant educational topics that are aligned with company goals</li> <li>Deliver effective internal training and support to our sales teams and business partners in the region</li> <li>Collect customer and partner feedback to improve onboarding, training curricula, and services</li> <li>Use global, standardized qualitative and quantitative tools, including surveys and interviews, to measure the effectiveness of training</li> <li>Find opportunities for efficacy studies and other research to refine training materials and provide content for marketing and promotion</li> </ul> Skills you'll need <ul> <li>Degree educated or equivalent experience</li> <li>Experience educating or training with a strong background in K12 education with a deep understanding of classroom practice</li> <li>Some exposure to English Language Teaching, academically or professionally would be advantageous</li> <li>Ability to deliver training in both face-to-face and online formats</li> <li>Skilled at tailoring content to diverse audiences</li> <li>The ability to partner effectively with sales, marketing, and academic colleagues are essential</li> <li>Proactive, adaptable, and motivated to ensure customers achieve long-term success with National Geographic Learning programs</li> </ul> Cengage Group EMEA is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at +1 . Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>E-Learning Providers and Book and Periodical Publishing</li> </ul> Referrals increase your chances of interviewing at Cengage EMEA by 2x Get notified about new Academic Consultant jobs in Dubai, United Arab Emirates.<img src="https://www.jobg8.com/Tracking.aspx?D9MLp94I7TNoKfheWV9VSnatGC%2fHhd8xd" width="0" height="0" />

Regional Academic Services Consultant

Syncron

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for : <ul> <li>Supply Chain optimization,</li> <li>Pricing strategy</li> <li>Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).</li> </ul> Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden. We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees. With this we are winning the hearts and minds of world leading organizations , such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi. About the team The Syncron Customer Success Team is seeking new talent to our EMEA & APJ team to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base. About the role The Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services. The role requires some travel and is preferably based in UAE, or close to our existing office in Bangalore. What would you do? <ul> <li>Serve as the primary point of contact for mainly smaller customers, developing relationships and aligning the company's solutions with customer business objectives.</li> <li>Manage the entire customer lifecycle, from onboarding through renewal, taking accountability for customer success and satisfaction.</li> <li>Collaborate with cross functional teams, including sales, support, and product, to ensure seamless delivery and proactive resolution of customer needs.</li> <li>Identify upsell and cross sell opportunities by understanding customer goals and driving engagement with additional services or products.</li> <li>Track customer progress toward success metrics, ensuring alignment between product value and the customer's KPIs, and facilitating contract renewals.</li> </ul> Who you are? / What we expect: <ul> <li>1 to 3 years of experience in Customer Success Management, within Enterprise SaaS</li> <li>Strong business and strategic skills to drive value conversations</li> <li>Experience from working with Supply Chain Management applications such as forecasting, planning and order management</li> <li>Experience in automotive, manufacturing industry for after sales</li> <li>As a person, you like to build long lasting customer relationships, great at communicating and is interested in problem solving</li> </ul> The icing on the cake: <ul> <li>Commercial contract experience driving renewal and price increase conversations</li> <li>Executive presence, comfortable with ambiguity and C level communication</li> </ul> Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non traditional backgrounds. We believe in transferable skills and a shared passion for success!<img src="https://www.jobg8.com/Tracking.aspx?5qjw1LS3dsa%2fWEADCiQZeYfadXIGpcPOl" width="0" height="0" />

Customer Success Manager

<div>Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:<ul>
<li>
Supply Chain optimization,</li>
</ul><ul><li>Pricing strategy</li>
</ul><ul><li>Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).</li>
</ul>
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.
With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.
About the team
The Syncron Customer Success Team is seeking new talent to our EMEA &amp; APJ team to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base
About the role
The Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services.
 The role requires some travel and is preferably based in UAE, or close to our existing office in Bangalore.
What would you do?<ul>
<li>
Serve as the primary point of contact for mainly smaller customers, developing relationships and aligning the company&rsquo;s solutions with customer business objectives.</li>
</ul><ul><li>Manage the entire customer lifecycle, from onboarding through renewal, taking accountability for customer success and satisfaction.</li>
</ul><ul><li>Collaborate with cross-functional teams, including sales, support, and product, to ensure seamless delivery and proactive resolution of customer needs.</li>
</ul><ul><li>Identify upsell and cross-sell opportunities by understanding customer goals and driving engagement with additional services or products.</li>
</ul><ul><li>Track customer progress toward success metrics, ensuring alignment between product value and the customer&rsquo;s KPIs, and facilitating contract renewals.</li>
</ul>
Who you are? / What we expect:<ul>
<li>
1 to 3 years of experience in Customer Success Management, within Enterprise SaaS</li>
</ul><ul><li>Strong business and strategic skills to drive value conversations</li>
</ul><ul><li>Experience from working with Supply Chain Management applications such as forecasting, planning and order management</li>
</ul><ul><li>Experience in automotive, manufacturing industry for after-sales</li>
</ul><ul><li>As a person, you like to build long-lasting customer relationships, great at communicating and is interested in problem solving</li>
</ul>
The icing on the cake:<ul>
<li>
Commercial contract experience driving renewal and price increase conversations</li>
</ul><ul><li>Executive presence, comfortable with ambiguity and C-level communication</li>
</ul>
Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!</div>

As a CSM within the SAP Academy for Customer Success, you will be responsible to: 
<ul>
<li>Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area. </li>
<li>Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. </li>
<li>Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li>
<li>Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li>
</ul>
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 
CSM focus areas: 
 SAP Finance &amp; Spend Management (F&amp;S) Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
<ul>
<li>S/4HANA Finance</li>
<li>Finance &amp; Quote to Cash(Q2C)</li>
<li>Procurement</li>
</ul>
 
 SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
 
 SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
 
 SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.
 
 SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
 What You Bring 
 CSM Program 
<ul>
<li>2 3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li>
<li>Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity</li>
</ul>

Customer Success Manager - SAP Academy for Customer Success

As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to: <ul> <li>Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.</li> <li>Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.</li> <li>Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey. </li> </ul> The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals. Solution areas focus: What You Bring <ul> <li>2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills. </li> <li>Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.</li> <li>A cooperative and productive approach to working relationships, internally and externally.</li> <li>A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li> <li>An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI. </li> <li>A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li> <li>Strong Business Acumen, including demonstrated knowledge of business processes and/or industries. </li> <li>Proficiency in English to engage with our global network.</li> </ul>

Solution Advisor Associate

Join to apply for the Senior Solutions Consultant role at PTCYou will be an integral member of the EMEAI Solutions Consulting team.This is a team of Technical Sales Engineers with a focus on understanding customer needs and developing and demonstrating PTC CREO and Windchill solutions across a diverse range of industries. Your Impact <ul><li>You will act as a CAD and PLM technical expert for all forms of Pre-Sales activities. You already have CAD and PLM knowledge which you will leverage in customer engagements.</li><li>You will help PTC win new CAD and PLM customers and ensure their success in using our solutions. PTC is a subscription-license based company meaning our customers success is critical to our success.</li><li>You will address challenging problems ranging from process investigation and re-engineering, Requests for Proposals, Custom demonstrators and technical benchmarking.</li></ul> Your Day-To-Day Working within PTC's Emerging Geos Sales team, assisting PTC Account Managers by providing customer-facing functional and technical expertise across the full customer buying process.This includes Customer Relationship management, coordination and delivery of all Pre-Sales technical activities including:<ul><li>qualification of PTC Solution fit</li><li>responding to Requests for Information / Proposal / Quotation</li><li>architecting and presenting technical solutions</li><li>preparing and delivering standard and customer solution demonstrations</li><li>technical benchmarking</li><li>supporting the Customer Value Proposition</li><li>supporting PTC's broad network of Partners including Resellers, System Integrators, Advisory Groups</li></ul> Your Skills and Knowledge <ul><li>Bachelors/Master's degree in Mechanical Engineering, Aerospace, Automotive or Manufacturing Engineering - or equivalent</li><li>Minimum of 5 years' experience with PTC CREO (with knowledge of Windchill PLM preferred, but not essential) is required (other CAD tools may be considered)</li><li>Proven ability to establish and meet milestones and deadlines</li><li>Ability to travel within the Middle East region, and occasionally within Europe.</li><li>Excellent written and oral communication skills in English</li></ul> Seniority level Associate Employment type Full-time Job function Engineering and Information Technology Industries Software DevelopmentReferrals increase your chances of interviewing at PTC by 2xGet notified about new Solutions Consultant jobs in Dubai, United Arab Emirates.<img src="https://www.jobg8.com/Tracking.aspx?JwjScu8ixlJfurVriJ9Cay7s3EbjJ7JYu" width="0" height="0" />

Senior Solutions Consultant

Palo Alto Networks

<div>
 
 Our Mission
 
 
 
 At Palo Alto Networks&reg;, everything starts and ends with our mission:
 
 
 Being the cybersecurity partner of choice, protecting our digital way of life.
 
 
 We have the vision of a world where each day is safer and more secure than the one before. These aren&rsquo;t easy goals to accomplish &ndash; but we&rsquo;re not here for easy. We&rsquo;re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
 
 
 We&rsquo;re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we&rsquo;ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
 
 
 
 Job Description
 
 
 
 
 Your Career
 
 
 
 The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer&rsquo;s security transformation journey. You will play a key role in defining technical solutions that secure a customer&rsquo;s key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer&rsquo;s cybersecurity partner of choice.
 
 
 
 Your Impact
 
 
 
 
 Role
 
 
 
 Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:
 
 
 <ul>
 <li>
 Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions
 </li>
 <li>
 Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers
 </li>
 <li>
 Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate
 </li>
 <li>
 Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
 </li>
 <li>
 Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions
 </li>
 <li>
 Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences
 </li>
 <li>
 Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities
 </li>
 <li>
 Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy
 </li>
 <li>
 Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
 </li>
 <li>
 Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space
 </li>
 <li>
 Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
 </li>
 <li>
 Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your Experience
 
 
 
 <ul>
 <li>
 6+ years experience in pre-sales/sales engineering
 </li>
 <li>
 Skilled in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE
 </li>
 <li>
 Experience in delivering cybersecurity solutions that solve technical challenges and influence new business initiatives is preferred
 </li>
 <li>
 Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal
 </li>
 <li>
 Creating and delivering technical presentations, workshops, or technical validation engagements
 </li>
 <li>
 Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
 </li>
 <li>
 Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions
 </li>
 <li>
 Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred
 </li>
 <li>
 This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.
 </li>
 <li>
 Proficient in English and Arabic
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 The Team
 
 
 
 Our Solutions Consultant team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire,and empower our potential clients in their journey to transform their security architectures.
 
 
 You are empowered with unmatched systems and tools and a team built on joint success. You won&rsquo;t find someone at Palo Alto Networks that isn&rsquo;t committed to your success &ndash; with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers&rsquo; cybersecurity partner of choice, protecting their digital way of life.
 
 
 
 Our Commitment
 
 
 
 We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
 
 
 We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
 
 
 Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 Is role eligible for Immigration Sponsorship?: Yes
</div>

Solutions Consultant

Explore 5451+ Customer success consultant in Dubai this October. Find roles across top companies and apply now to boost your career.

5451 customer success consultant jobs IN Dubai

Regional Academic Services Consultant

Customer Success Manager

Customer Success Manager

Customer Success Manager - SAP Academy for Customer Success

Solution Advisor Associate

Senior Solutions Consultant

Solutions Consultant