sales executive

sales engineer

it support engineer

software engineer

it sales executive

customer success engineer

Darktrace

<div>Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
The Darktrace Active AI Security Platform&trade; delivers a proactive approach to cyber resilience to secure the business across the entire digital estate &ndash; from network to cloud to email. Breakthrough innovations from our R&amp;D teams have resulted in over 200 patent applications filed. Darktrace&rsquo;s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com . 
Job D escription :
The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace. The CSE team is focused on providing existing Darktrace customers with technical product solutions. Responsibilities in this pursuit range and include supporting the adoption of the Darktrace platform and services within the customer environment; providing deployment health and value interventions; and identifying additional or new use cases for Darktrace usage within the customer environment, among other value-adding endeavors.
Darktrace is currently expanding the CSE team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical management position. This position is a critical customer-facing technical role within the Darktrace CX organization which requires thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills to work with a variety of customer stakeholders. A CSE will need to liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met, and to sustain consistent renewal and growth of customer accounts.
 
 
What will I be doing:
 
 
Act as a Darktrace and security expert and consultant to customers.
<ul><li>Develop and maintain excellent, hands-on knowledge of the Darktrace solution, with the expectations of self-sufficiency and proficiency across all coverage areas of the Darktrace platform
</li><li>Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments
</li><li>Work towards and maintain relevant Darktrace certifications
</li><li>Have and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives
</li><li>Understand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevant
</li></ul>Work with customers to learn their priorities and map to technical solutions.
<ul><li>Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives
</li><li>Document and utilize the values statements and needs of Darktrace customers
</li><li>Have a mindset of taking ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion
</li></ul>Work with customers, peers, and stakeholders efficiently and reliably
<ul><li>Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
</li><li>Demonstrate confident presentation skills
</li><li>Maintain organized and timely documentation, account administration, and updates of internal systems
</li><li>Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise
</li></ul>What experience do I need?
<ul><li>2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
</li><li>Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
</li><li>Experience within the cyber security industry preferred
</li><li>Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
</li><li>Confident, polished communicator with a proven ability to build lasting, critical business relationships
</li><li>Fluency in Arabic and English is essential</li></ul> 
Benefits:
<ul><li>24 days&rsquo; holiday + All national public holidays,
</li><li>Additional day off for your birthday,
</li><li>Life insurance,
</li><li>Medical insurance,
</li><li>Employee Assistance Program.</li></ul></div>

Customer Success Engineer

Lakera

<div>Lakera is seeking a Solutions Engineer to accelerate sales velocity, increase customer success and shape the product experience as we scale. In this customer-facing role, you&rsquo;ll be the primary technical point of contact through the sales process and a resource for customer success. You&rsquo;ll translate customer needs into solutions, architecting with Lakera&rsquo;s AI Defense Plane to help enterprises secure their AI stacks and unlock cutting-edge use cases.
You&rsquo;ll work closely with Sales, Customer Success, Product, and Engineering to ensure Lakera delivers on its mission. With your blend of technical expertise, communication skills, and customer empathy, you&rsquo;ll be at the forefront of AI security innovation.
About Lakera
Lakera, a Check Point company, is on a mission to ensure AI does what we want it to do. We are heading towards a future where AI agents run our businesses and personal lives. Here at Lakera, we're not just dreaming about the future; we're building the security foundation for it. We empower security teams and builders so that their businesses can adopt AI technologies and unleash the next phase of intelligent computing.
We work with Fortune 500 companies, startups, and foundation model providers to protect them and their users from adversarial misalignment. We are also the company behind Gandalf, the world&rsquo;s most popular AI security game.
We move fast and work with urgency. We act as one team but expect everyone to take substantial ownership and accountability. We prioritize transparency at every level and are committed to always raising the bar in everything we do. We promote diversity of thought as we believe that creates the best outcomes.
What You&rsquo;ll Do:<ul><li>
Act as the primary technical point of contact for prospects evaluating Lakera. Understand their needs and design solutions that align with their infrastructure using Lakera&rsquo;s platform.</li><li>
Partner with Customer Success to ensure customers onboard quickly and realize value from the platform.</li><li>
Develop and maintain technical documentation and guides to streamline pre-sales and guide post-sales workflows.</li><li>
Support product configuration and deliver minor technical changes required for prospect and customer implementations.</li><li>
Feed prospect feedback directly into Product and Engineering, helping shape the roadmap and ensuring the platform evolves with real-world needs.</li><li>
Lay the foundation for a scalable Solutions Engineering function by building playbooks and repeatable best practices.</li></ul>
What You&rsquo;ll Bring:<ul><li>
5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or similar role.</li><li>
A track record of managing relationships with large, complex organizations, preferably with a deeply technical enterprise product.</li><li>
Proficiency coding in the Python and Javascript ecosystems.</li><li>
A track record of enabling large scale implementations in at least one of the hyperscalers (AWS,GCP, Azure). Preferred experience with Docker, Kubernetes, and Terraform.</li><li>
An understanding of and experience navigating security, compliance, and IT processes and requirements when implementing B2B products at large enterprises.</li><li>
Strong written and verbal communication and interpersonal skills with a comfort presenting in front of customers 1:1, in small groups, and at large conference venues..</li><li>
A track record of working directly with customers of varying sizes, including large enterprises.</li><li>
An organized, self-starter approach with an eye for finding creative ways to get projects to the finish line.</li><li>
A passion for what AI can do for the good of humanity and a desire to ensure that it is implemented in a secure and ethical way.</li><li>
Comfortable in a small and fast moving startup environment.</li></ul>
Location: Dubai.
Logistics: Hybrid. We&rsquo;re excited about candidates who want to contribute to our in-office culture.
Deadline to apply: None. Applications will be reviewed on a rolling basis.
Compensation and Benefits: Our total compensation package is a blend of salary, equity and benefits.
We are committed to paying fairly and aim for these three elements collectively to be highly competitive with market rates. Equity - On top of this position's compensation, equity will be a major component of the total compensation. We aim to offer higher-than-average equity compensation for a company of our size and communicate equity amounts at the time of offer issuance.<h3 class="jobSectionHeader">
Let's stay connected! Follow us on LinkedIn, Twitter &amp; Instagram to learn more about what is happening at Lakera.</h3><h3 class="jobSectionHeader">
Join us on Momentum, the slack community for AI Safety and Security everything.</h3><h3 class="jobSectionHeader">
To remove your information from our recruitment database, please email privacy@lakera.ai.</h3></div>

Solutions Engineer (Dubai)

FrameCad

<div>FRAMECAD provides industry-leading construction software and hardware solutions and services to a range of customers across the globe, and we have bold plans for future growth. We believe that our solutions have the potential to revolutionize construction and be better for the planet. Our ambition is to Make Building Better and we are determined to realize it. 

The Software Sales Engineer will be responsible for supporting a consistently high-quality customer experience through the delivery of software related sales, training, and support services. This role forms an important part of fulfilling our strategy, specifically the core objective of prioritizing our Customer&rsquo;s Success as a competitive differentiator and a key part of our Brand promise, and by growing the FRAMECAD network. This role bridges technical expertise with customer engagement, ensuring that customers drive maximum value from our software offerings. This role will require regular domestic and possible international travel in the EMEA region 

This role will also be responsible for driving software and training revenue growth for our software products by:
<ul>
<li>Following on software sales opportunity from Lead to Close including demo bookings,</li>
<li>Upselling software training</li>
<li>Supporting the sales team in presenting solutions to prospects,</li>
<li>Onboarding new and transitioning customers</li>
<li>Providing feedback and retention insight to product</li>
<li>Ensuring ongoing customer success through training and support.</li></ul> 
 
Skills and Experience:
<ul>
<li>At least 3+ years&rsquo; experience in a Software Sales Engineer, Pre-Sales, Customer Success, Training or Technical Consultant role, ideally within SaaS, CAD, BIM, or engineering-related software.</li>
<li>Exposure to the construction, manufacturing, or steel/roll forming industries is strongly preferred.</li>
<li>Proven track record of supporting software sales cycles end-to-end, including product demonstrations, proposal support, and closing opportunities.</li>
<li>Experience delivering technical training and onboarding for software solutions to a variety of customer audiences (from technical experts to non-technical users).</li>
<li>Demonstrated ability to upsell or cross-sell software or services by identifying customer needs and creating value-based solutions.</li>
<li>Background working with global customers and diverse cultural environments is advantageous.</li> 
</ul>
What We Offer: 
As well as the opportunity to work with our great global company, we offer a very competitive base salary, and all of the support you will need to be successful in this role. 

Interested?

If this sounds like you, please apply. 


For more information about our business and what we do, please follow these links below: 


Website

https://www.framecad.com/ 


Customer Testimonial - Frame Up Now

https://blog.framecad.com/blog/frame-up-now-say-steel-will-replace-wood-in-the-next-15-year 

US Navy using FRAMECAD equipment

www.framecad.com/en/construction-specifying/construction/customer-stories/us-navy-explores-cold-formed-steel-framing/ 
 
More FRAMECAD Case Studies 
 
Transforming Construction with Steel Framing | Case Studies | FRAMECAD</div>

Software Sales Engineer

Amadeus

<div><div><div><div><div><div><div><div>Job Title</div></div></div></div></div></div></div>
Lead Functional Architect - Airline IT Offer
The airline industry is evolving, and airlines are taking full control of their products through Offer Management Systems. At Amadeus, the Offer Business Domain is leading this transformation with a market‑defining solution covering the full Offer value chain, including pricing, merchandising, ancillary services, revenue management, and NDC.
As a Lead Functional Architect, you will act as the Customer Success Engineer for the Offer &amp; NDC stream of the Solution Centre dedicated to a major full‑service carrier. You will be at the heart of one of our strategic partnerships. This is a unique opportunity to build deep customer intimacy, drive innovation across cutting‑edge Offer and NDC capabilities, and influence how a global airline delivers next‑generation, rich offers and retailing experiences. In this role, you will place a strong emphasis on cross-functional coordination and stakeholder alignment, working closely with engineering, product, commercial, and customer teams. Beyond functional expertise, your success will be driven by your ability to orchestrate complex initiatives, align diverse contributors, and ensure seamless delivery across multiple domains.
In this role, you&rsquo;ll become the trusted partner guiding the airline through its transformation journey&mdash;blending customer understanding, technical fluency, and product vision. You&rsquo;ll orchestrate priorities, coordinate with Delivery Trains and domain experts, manage budgets and risks, and ensure that every evolution delivers tangible value. If you thrive at the intersection of technology, customer success, and leadership, this role will put you in the cockpit of a high‑visibility, high‑impact mission.
You will be the key link between airline customers and Amadeus delivery teams. You will translate airline strategies into actionable plans, align stakeholders across commercial, product, and R&amp;D teams, and ensure successful implementation of Offer &amp; NDC solutions. Your role will focus on driving customer value, fostering collaboration, and ensuring airlines achieve their strategic goals.
Solution Shaping &amp; Proposal Leadership<ul><li>
Analyse customer requirements and shape best‑fit Offer/NDC solutions.</li><li>
Anticipate customer needs. Proactively suggest business use cases and new developments grounded in a deep understanding of the airline&rsquo;s strategy and operations, combined with Amadeus (1A) capabilities, product roadmaps/directions, and current/future availabilities.</li><li>
Coordinate technical, product, and architectural inputs across R&amp;D to deliver cohesive, high‑quality responses.</li><li>
Translate complex product capabilities into compelling business benefits. Define product adoption paths.</li><li>
Ensure the best overall usage of the airline&rsquo;s contract with Amadeus to maximise total business value: leverage contracted entitlements, align proposals with commercial frameworks, and optimise the mix of product adoption and services.</li><li>
Identify, qualify, and drive upsell opportunities (products and services) with the account team and support proposals through to closure.</li></ul>
Execution Leadership<ul><li>
Act as the orchestrator ensuring alignment between all contributing Amadeus teams, in particular Development, Product Analysts, QA, and Architects in the multiple SAFe Trains of Offer &amp; NDC.</li><li>
Secure smooth handover from solutioning into delivery teams.</li><li>
Build and track delivery plans, capacity requirements, budget, and execution timelines.</li><li>
Keep alignment with business objectives across the full lifecycle by coordinating tightly with the airline in agile mode&mdash;from planning of development to integration points, acceptance criteria, deployment in Production and support to business adoption.</li><li>
Track progress toward business objectives, escalating risks and driving mitigation plans.</li></ul>
Governance &amp; Stakeholder Engagement<ul><li>
Establish and operate a robust governance model with the Offer &amp; NDC Business Domain aligned with the Solution Centre framework, ensuring consistent communication, transparency, and joint decision‑making across all phases of the engagement.</li><li>
Lead structured engagement with both internal and external stakeholders&mdash;including senior decision‑makers from the airline, Amadeus management, Delivery Trains, Product Management, Solution Centre governance, and the Account Team&mdash;to maintain alignment on priorities, risks, dependencies, and expected outcomes.</li><li>
Drive continuous measurement of value realisation, establishing KPIs and success criteria linked to the airline&rsquo;s business objectives and using these insights to guide prioritisation, improvements, potential upsells, and the strategic narrative delivered to senior stakeholders.</li><li>
Animate and motivate a virtual, cross-functional team&mdash;ensuring engagement, clarity of purpose, and collective ownership&mdash;to successfully deliver on the objectives above</li></ul><h2 class="jobSectionHeader">
What we can offer you</h2>
 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
 A caring environment &ndash; Amadeus fosters a caring environment that supports both professional growth and personal well-being.
 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.
 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
 A diverse, equitable, and inclusive community &ndash; We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
#LI-EMEA
Diversity &amp; Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.</div>

Lead Functional Architect - Airline IT Offer

Thomson Reuters

<div>Reuters is looking for Technical Support Engineer to be based in our office in Dubai .
This role blends Technical Account Management (TAM) with advanced (L2) Service Engineering responsibilities to create a strategic technical partner for our global media and sports organization clients. The Technical Account Engineer acts as a trusted technical advisor, proactive service optimization expert, and strategic engagement partner, while also serving as a secondary incident resolver for complex technical issues.
The ideal candidate merges deep technical platform expertise with strong relationship management skills, delivering a white-glove experience that drives customer success with Reuters products, minimizes incident impact, and strengthens Reuters&rsquo; partnerships with our customers.
About the Role
In this opportunity as Technical Support Engineer , your main responsibilities will include:
Technical Account Management (Primary Focus)
<ul><li>Serve as the assigned primary technical point of contact for assigned top-tier clients, partnering with account managers to align technical solutions with business objectives.
</li><li>Conduct regular service reviews across assigned and targeted customers to analyze performance, review incidents, and recommend optimizations.
</li><li>Develop and maintain technical account plans, including roadmap discussions, proactive risk assessments, and adoption strategies for new features.
</li><li>Advocate for client needs internally, influencing product roadmaps and service improvements.
</li><li>Provide strategic advisory services, ensuring clients maximize value from Reuters platforms and integrations.
</li></ul>Incident Management (Secondary Focus)
<ul><li>Serve as an escalation point for complex technical issues requiring second-level triage and critical incidents impacting strategic accounts, ensuring rapid triage and resolution.
</li><li>Collaborate with global support teams to restore service within SLA targets, applying ITIL-aligned practices.
</li><li>Document root cause analysis and contribute to post-incident reviews for continuous improvement.
</li></ul>Integrator and Change Facilitator
<ul><li>Lead technical onboarding for select accounts, ensuring smooth transition from implementation to operational support.
</li><li>Validate integrations, coordinate migrations, and oversee complex delivery workflows tailored to client requirements.
</li></ul>Knowledge &amp; Continuous Improvement
<ul><li>Create and maintain client-specific technical documentation.
</li><li>Contribute to Reuters&rsquo; knowledge base with insights from resolved incidents and proactive optimizations.
</li><li>Identify recurring issues and initiate problem management processes to prevent future disruptions.
</li></ul>About You
You&rsquo;re a fit for the role Technical Support Engineer , if your background includes:
<ul><li>Bachelor's degree in Computer Science, Engineering, Media Technology, Telecommunications, or related technical field
</li><li>5+ years of progressive experience in technical account management, customer success engineering, or technical consulting for enterprise SaaS platforms
</li><li>Proven track record managing relationships with high-profile global clients (Fortune 500, international sports organizations, or media enterprises)
</li><li>Deep expertise in media technology solutions: video streaming, encoding, digital asset management (DAM), and broadcast workflows
</li><li>Hands-on experience with cloud platforms (AWS, Azure, or Google Cloud) and content delivery networks (CDNs)
</li><li>Strong foundation in networking concepts, protocols (TCP/IP, HTTP/HTTPS, WebRTC), and IT security best practices
</li><li>Working knowledge of video standards (H.264, H.265, AV1), compression technologies, DRM systems, and OTT platform architectures
</li><li>Experience supporting and managing structured service activities for SaaS platforms with demonstrated SLA/KPI achievement
</li><li>Familiarity with ITIL service management processes (incident, problem, change management)
</li><li>Ability to conduct technical service reviews, create account plans, and drive proactive optimization initiatives
</li><li>Fluency in English (written and verbal) &ndash; essential for global client communication
</li><li>Customer-centric mindset with proven ability to build trust and credibility with C-level and technical stakeholders
</li><li>Exceptional communication skills with the ability to translate complex technical concepts for diverse audiences
</li><li>Strong time management, organizational skills, and ability to manage multiple strategic accounts simultaneously
</li><li>Proficiency with CRM and ticketing systems (Salesforce, ServiceNow, or similar platforms)
</li><li>Self-directed with the ability to thrive in a fast-paced, dynamic environment, balancing proactive engagement and reactive support
</li><li>Collaborative team player comfortable working across global, virtual teams and time zones
</li><li>Flexibility for hybrid work model (Madrid office + remote) with willingness to travel occasionally for client meetings, service reviews, and industry events
</li></ul>Preferred Qualifications (Nice to Have):
<ul><li>Additional European languages (French, German, Italian, Portuguese)
</li><li>Experience in technical pre-sales or sales engineering roles within the media/broadcast technology sector
</li><li>Knowledge of AI/ML concepts and prompt engineering for operational and service optimization
</li><li>Industry certifications: AWS Certified Solutions Architect, Azure Solutions Architect, ITIL Foundation, Six Sigma Yellow Belt, or Agile/Scrum certifications
</li><li>Experience with monitoring and observability tools (Grafana, Datadog, Splunk, etc.)
</li></ul>#LI-KA1
What&rsquo;s in it For You?
<div><div><div><div><ul><li>Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
</li><li>Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
</li><li>Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
</li><li>Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
</li><li>Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
</li><li>Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
</li><li>Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
</li></ul></div></div></div></div>About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .
Learn more on how to protect yourself from fraudulent job postings here .
More information about Thomson Reuters can be found on thomsonreuters.com.</div>

Senior Technical Account Engineer

Fortinet

<div>Systems Engineer &ndash; Telco (MSSP)
Location &ndash; Dubai, UAE
The Systems Engineer for Telco MSP Solutions &amp; Multi-Cloud Security is responsible for establishing relationships with Telco/MSP &amp; Large-Scale Enterprises on behalf of Fortinet as well as maintaining and growing business with install base partners/customers.
 
This role will provide pre-sales support to the Account Management team for the breadth of Fortinet&rsquo;s capabilities, with specific focus on Telco, MSP (Managed Service Providers) &amp; Multi-Cloud Security Solutions.
We would need the selected candidate to have a strong technical expertise and background covering competitive insights.
From an outside perspective, this will look smooth and consistent to our partners/customers/prospects.
<ul><li>Whilst security vendor experience is desirable for our high growth ambition, the role candidate must possess the following skills/experience/qualities because they will be engaging with our future partner/prospects/customers and selling the future of SDDC and Telco/MSP concepts:
</li><li>Overall strong technical expertise with good communication skills
<ul><li>Qualified and expertise in Telco environments, Software-Defined concepts and Managed Services
</li><li>Understanding of current and in future technologies such as: private clouds, public clouds, telco-grade 4G/5G security concepts, virtualization &amp; micro-services concepts
</li></ul></li><li>Proof-of-value approach with integration &amp; automation know-how
<ul><li>Understand Innovation, how to enable innovation (different approach for each partner/customer) and how this leads to differentiation and market disruption
</li></ul></li></ul>Responsibilities/Accountabilities
<ul><li>Lead the development of an effective portfolio business plan outlining the strategy for success and maximizing Telco, MSP &amp; Multi-Cloud Security revenues.
</li><li>Responsible for ensuring partner/customer satisfaction is maintained at the highest levels.
</li><li>Support the development of account plans that focus on client relationship development and account growth/retention within install base and net new customers/partners.
</li><li>Support in finding and developing profitable new accounts and business opportunities within a channel driven mentality.
</li><li>Support the Account Management team to achieve the revenue targets set out, build pro-active plans generating pipeline.
</li><li>Maintain close knowledge of the client&rsquo;s business and Fortinet&rsquo;s service portfolio to ensure alignment of appropriate up selling and cross selling of Fortinet solutions.
</li><li>Produce workable quarterly/annual business and activity plans for the region and/or market segment and develop profit improvement plans to justify the value of our solutions/services to our partners/customers.
</li><li>Ensure full communication of Fortinet&rsquo;s sales &amp; marketing objectives to all partners/customers/accounts.
</li><li>Develop and maintain partner/customer relationships at multiple levels including problem solving and formulation of response to immediate and future partner/customer requirements.
</li><li>Build MSSP solutions tailored to MSP Customer requirements &amp; regulatory agency guidelines.
</li><li>Works with third party advisory organizations and attends third party vendor meetings for possible Security Fabric integrations.
</li><li>Prepare and deliver sales proposals, presentations, RFP templates, POC guides and channel training contexts.
</li><li>Analyze competitive solutions &amp; provide competitive insight/positioning to regional MAM&rsquo;s</li></ul></div>

Systems Engineer - Telco (MSSP)

Sitecore

<div><div>About Us:
</div><div></div><div>At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world&rsquo;s most iconic brands to build lifelong relationships with their customers&mdash;seamlessly, smartly, and at scale.</div><div>
</div><div>
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L&rsquo;Or&eacute;al, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.</div><div>
</div><div>
Our foundation is our people&mdash;a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.</div><div>
</div><div>
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.</div><div>
</div><div>
Learn more at Sitecore.com.</div><div>
</div><div>
About the Role:</div><div>
</div><div>
We are looking for a Solution Engineer with strong presentation skills as well as a strong technical and digital background to support our Channel Partners. As a Solution Engineer, your primary responsibility is to deliver technical and strategic support throughout the entire sales cycles for our partners, predominantly across the APJ, MEA and Southern Europe regions. Some of the largest and most complex enterprise solutions in the region, which will require a broad technical skillset and excellent business acumen and insight, will challenge you.</div><div> 

What You Will Do:</div><div></div><ul><li>
Act as primary contact for designated partners, fostering strong relationships across all levels</li><li>
Understand each partner's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly</li><li>
Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth</li><li>
Collaborate cross-functionally with internal teams to enable exceptional support</li><li>
Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements</li><li>
Support our partner&rsquo;s sales teams with technical aspects of the Sitecore sales processes</li><li>
Enable and assist partners in the prospecting phase to deliver the best possible solution proposal</li><li>
Deliver bespoke demonstration scenarios of the Sitecore software solutions</li><li>
Develop and deliver Proofs of Concept to Sitecore partner prospect organizations</li><li>
Occasional public speaking on events in the regions</li><li>
Solution prototyping, delivery, skinning, and presentation</li><li>
Spending a portion of your time learning and upskilling on the platform and new and associated technologies and features.</li><li>
Writing technical answers and proposals to RFP, RFQ, RFI from prospects</li></ul><div>
What You Need to Succeed:</div><div>
</div><ul><li>
Experience with combining technical elements with business needs and business requirements of the clients</li><li>
Experienced at demonstrating software using a value based approach</li><li>
Demonstrate the ability to resolve more complex technical issues and integration of multiple products to create solutions</li><li>
An appreciation and understanding of cross-channel digital marketing Technologies</li><li>
Ability to absorb and integrate large amounts of information in short timescales</li><li>
Excellent team player, able to work closely with other technical sales and business development colleagues, while at the same time understand the value of self-drive, and the ability to control and prioritize own time independently</li></ul><div>
Additional Skills That Could Set You Apart:</div><div></div><ul><li>
Solid experience and understanding of one or more Web Content Management systems,e-commerce, or digital asset management systems</li><li>
Understanding of the MarTech landscape and trends including SaaS and Headless content solutions</li></ul><div>
</div><div>
Why You Should Click &lsquo;Apply&rsquo;:</div><div>
</div><ul><li>
Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel it&rsquo;s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.</li><li>
Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognised for award-winning Culture by Comparably.</li></ul><div> 

Equal Opportunities at Sitecore
</div><div></div><div>Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.</div></div>

Channel Solution Engineer

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