customer support specialist Jobs in Hyderabad

customer support specialist

customer support supervisor Jobs in Hyderabad

customer support supervisor

manager, customer support Jobs in Hyderabad

manager, customer support

customer success manager

MagicDecor®

<div>
 
 Role Overview
 
 
 
 The Relationship Manager will be responsible for managing customer accounts, driving repeat business, ensuring smooth order fulfilment, and building long-term client relationships. The role requires proactive communication, problem-solving, and coordination with internal teams to deliver exceptional customer experience.
 
 
 <ul>
 <li>
 Serve as the primary point of contact for assigned customers/accounts.
 </li>
 <li>
 Build and maintain strong, long-term client relationships.
 </li>
 <li>
 Understand client needs, preferences, and purchase patterns.
 </li>
 <li>
 Drive upselling, cross-selling, and repeat business.
 </li>
 <li>
 Coordinate with Sales, Operations, Logistics &amp; Customer Support teams.
 </li>
 <li>
 Track order status, delivery timelines, complaints &amp; resolutions.
 </li>
 <li>
 Maintain CRM data, client records, follow-ups &amp; meeting schedules.
 </li>
 <li>
 Conduct periodic client reviews, feedback discussions &amp; retention plans.
 </li>
 <li>
 Prepare reports&mdash;sales pipeline, customer engagement, churn analysis.
 </li>
 <li>
 Ensure high customer satisfaction and service excellence.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree&mdash;Business, Marketing, Management, or related field.
 </li>
 <li>
 1&ndash;5 years of experience in Client Management, Sales, CRM, or Customer Success.
 </li>
 <li>
 Strong communication, negotiation &amp; relationship-building skills.
 </li>
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 Ability to manage multiple accounts and deadlines.
 </li>
 <li>
 Proficiency in CRM tools, Excel, and reporting.
 </li>
 <li>
 Problem-solving mindset with customer-first attitude.
 </li>
 <li>
 Fluency in English + regional language preferred.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Competitive salary
 
 
 Open Door Policy
 
 
 Work in a pleasant environment with little hierarchy
 
 
 Dynamic working environment in a growing firm
 
 
 Freedom to innovate and learn new things
 
 
</div>

Relationship Manager

Cubic Transportation Systems

<div>
 
 Business Unit:
 
 
 
 Cubic Transportation Systems
 
 
 
 Company Details:
 
 
 
 When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people&rsquo;s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
 
 
 We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
 
 
 
 Job Details:
 
 
 
 
 The Role:
 
 
 
 The Product Owner is responsible for managing the product, setting targets and priorities as well as participating in squad development, go-to-market activities and driving the wider team.. This role is a product visionary, customer ambassador and team leader. The product owner performs ongoing market research, reviews customer satisfaction, works with development teams and measures product success.
 
 
 
 Role Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for planning and execution of product lines throughout their lifecycle including gathering and prioritizing product and customer requirements
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 Proven experience in leading or contributing to digital transformation initiatives across enterprise environments
 </li>
 <li>
 Develops product vision and synchronizes with tribe leads/product owners responsible for related products
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 Define product requirements making sure they are complete, integral and consistent and the sole source of requirements for the squad; develop and manage a product roadmap with the discipline of consistent sized features on the roadmap
 </li>
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 Work closely with upper management to develop long term product development and sales strategies for the company.
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 Understand, articulate, and capture customer market problems and then translate them into requirements for product development teams
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 Accept sprint results at demonstration and contribute to squad product development via building of squads backlog in terms of user stories, prioritizing items to achieve business goals, and continuously keeping the backlog up to date
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 Interact and synchronize with other product owners/managers to implement cross-squad activities and to smooth communication between cross-squads
 </li>
 <li>
 Working with Product Marketing, provide sales and business development teams with marketing strategy and guidance for selling, promoting products, and meeting customer needs.
 </li>
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 Monitor and analyze market trends and competitors to make sure product lines stay competitive and fulfill customer needs.
 </li>
 <li>
 Key contributor in coordinating quote and proposal activities through business development and contracts to meet customer needs.
 </li>
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 Create the core value proposition, revenue models and projections
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 Educates sales and other teams with unique marketing/selling messages
 </li>
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 Develops investment plans for each product so that products will be up to date and meet all market driven and customer requirements.
 
 
 
 </li>
 </ul>
 
 About You:
 
 
 
 <ul>
 <li>
 Four-year college degree, or equivalent, in product line, business or program leadership fields
 </li>
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 Minimum of 6 years&rsquo; experience working as a product manager
 </li>
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 Ability to communicate effectively in multiple business areas (e.g. marketing, sales, finance, operations, technology).
 </li>
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 Must have experience in launching products B2B markets and evolving these into viable company revenue streams
 </li>
 <li>
 Demonstrated experience in creating product specifications, gathering customer requirements, performing competitive analysis and/or market research.
 
 
 
 </li>
 </ul>
 
 Worker Type:
 
 
 
 Employee
</div>

Sr. Product Owner

NxtWave

<div>
 
 Product Manager &ndash; NxtWave (PM&hyphen;L1 / PM&hyphen;L2)
 
 
 We hire at two levels (PM&hyphen;L1 and PM&hyphen;L2). Scope and expectations are calibrated to
 
 
 experience, but this is a single JD for both. You&rsquo;ll learn where you slot during the interview
 
 
 process.
 
 
 
 
 
 Why this role exists
 
 
 We&rsquo;re building an AI&hyphen;first suite of edtech products&mdash;spanning teaching, learning, assessment, practice, and
 
 
 partner management&mdash;that helps hundreds of thousands of students upskill in latest technologies. As a
 
 
 Product Manager at NxtWave, you&rsquo;ll turn strategy into Roadmap Milestones and ship high&hyphen;quality
 
 
 experiences across web and mobile that improve learning outcomes and business results.
 
 
 
 
 
 What you&rsquo;ll do
 
 
 Strategy &amp; Discovery
 
 
 Translate company/category strategy into a clear product narrative and Milestones.
 
 
 Drive customer discovery (students, mentors, employers): interviews, JTBDs, journey maps.
 
 
 Size opportunities with data; run competitive scans and build&hyphen;vs&hyphen;buy assessments.
 
 
 AI&hyphen;first Product Delivery
 
 
 Ship features that leverage LLMs/agents, retrieval, and automation; write crisp PRDs/DRDs.
 
 
 Partner with Engineering, Design, and Data to deliver in short cycles with strong rollout hygiene.
 
 
 Maintain backlog clarity and sequencing across multiple initiatives in a pod.
 
 
 Metrics, Insights &amp; Growth
 
 
 Define success metrics; instrument events; build dashboards and run A/B tests.
 
 
 Analyze cohorts, funnels, and retention; translate insights into iteration plans.
 
 
 Partner with Growth on activation, engagement, and SEO/content strategies where relevant.
 
 
 Stakeholder &amp; GTM Alignment
 
 
 Work tightly with Business Owners (P&amp;L), CX/Support, and Marketing to land impact.
 
 
 Create crisp storytelling docs for decisions; drive cross&hyphen;functional alignment.
 
 
 Enable internal teams with release notes and playbooks; coordinate GTM handoff (CX, Success,
 
 
 Marketing).
 
 
 
 
 
 1
 
 
 
 
 
 Quality, Risk &amp; Ethics
 
 
 Own pre&hyphen;launch checklists, QA gates, and safe rollouts (guardrails, fallback paths), then drive
 
 
 post&hyphen;launch adoption (enablement, internal comms, training, instrumentation) to hit adoption
 
 
 targets.
 
 
 Ensure learner privacy, data safety, and ethical use of AI in features.
 
 
 EdTech nuance
 
 
 Incorporate pedagogy, assessment integrity, and accessibility.
 
 
 Collaborate with Curriculum/Content teams on content pipelines and standards.
 
 
 
 
 
 What success looks like (first 90&ndash;180 days)
 
 
 Ship 2+ Milestones that move a core KPI (learning outcome or revenue driver).
 
 
 Establish a healthy experiment cadence and decision rhythm (measure&rarr;learn&rarr;iterate).
 
 
 Uplift partner satisfaction (Engineering/Design/Business Owner) through clear plans and reliable
 
 
 delivery.
 
 
 
 
 
 Qualifications
 
 
 Must&hyphen;haves
 
 
 3+ years of product management experience with end&hyphen;to&hyphen;end ownership (0&rarr;1 and/or 1&rarr;n).
 
 
 Proven end&hyphen;to&hyphen;end ownership of meaningful product work (0&rarr;1 and/or 1&rarr;n).
 
 
 Fluency with product analytics (SQL/Sheets + Amplitude/Mixpanel or similar) and experimentation.
 
 
 Hands&hyphen;on exposure to modern AI stacks (OpenAI/Agents, LangChain/LangGraph, vector DBs, RAG)
 
 
 plus comfort with vibe&hyphen;coding tools (Lovable, Replit) and agentic orchestration platforms (e.g.,
 
 
 CrewAI).
 
 
 Strong written communication and narrative storytelling; comfort presenting to execs.
 
 
 Ability to work fast under ambiguity; crisp prioritization and trade&hyphen;off decisions.
 
</div>

Product Manager

Reliance Retail

<div>
 
 Company Overview
 
 
 
 Reliance Retail is India's largest and fastest growing retailer, offering exceptional value through its omni-channel presence and diverse store concepts. Known for superior quality products and an unmatched shopping experience, Reliance Retail boasts a vast store network, robust digital platforms, and an extensive customer base nationwide.
 
 
 
 Job Overview
 
 
 
 This is a Senior-level, full-time Store Manager position for the Grocery Hyper format with Reliance Retail, based in Hyderabad, Telangana. The role requires strong expertise in retail operations, grocery management, and profit &amp; loss accountability, ensuring high standards of store performance and customer satisfaction within a dynamic retail environment.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Demonstrated experience in leading large specialty or hyper grocery retail stores overseeing daily, weekly, and monthly operations effectively.
 </li>
 <li>
 Expertise in retail operations, specifically in grocery environments, with a proven ability to streamline in-store processes (Mandatory skill).
 </li>
 <li>
 Comprehensive knowledge of grocery merchandising, inventory management, and supply chain within high-volume stores.
 </li>
 <li>
 Strong understanding and direct experience handling store Profit &amp; Loss, including revenue growth and cost controls (Mandatory skill).
 </li>
 <li>
 Practical know-how in shrinkage control measures, loss prevention strategies, and effective stock audit management.
 </li>
 <li>
 Hands-on exposure to the integration of e-commerce platforms within physical retail, boosting customer engagement and online order fulfillment.
 </li>
 <li>
 Proven background in driving retail sales targets, upselling initiatives, and managing store promotions to maximize sales growth.
 </li>
 <li>
 Mandatory skill in grocery-assortment planning, with in-depth insight into customer needs, shelf life, and replenishment cycles (Mandatory skill).
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Lead, motivate, and develop the store team to deliver best-in-class customer experience and high-performance culture aligning with Reliance Retail standards.
 </li>
 <li>
 Oversee complete retail operations, ensuring seamless day-to-day functioning in alignment with the company's processes and compliance protocols.
 </li>
 <li>
 Manage merchandising, stock ordering, inventory controls, and space planning tailored to grocery hypermarket demands.
 </li>
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 Drive overall store profitability through effective P&amp;L management, budgeting, and identifying growth opportunities for sustained business success.
 </li>
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 Implement and monitor shrinkage control strategies, conduct regular audits, and enforce loss prevention mechanisms within the store.
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 Integrate and enhance e-commerce capabilities, ensuring fulfillment efficiency and optimal customer omnichannel experience.
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 Achieve sales targets through systematic execution of promotional strategies, product launches, and customer engagement programs.
 </li>
 <li>
 Establish high standards for store hygiene, safety, and regulatory compliance to protect team members and customers at all times.
 </li>
 </ul>
</div>

Store Manager - Grocery Hyper Format - Telangana

Instamart

<div>
 
 Sales Manager 1
 
 
 
 Way of working - Office/Field: Employees will work full-time from their office-based location
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Getting app download and first transaction with restaurants and handling the inquiries from existing and new clients.
 </li>
 <li>
 Gather sales leads from the market and approach restaurants actively, from no stars to 5 stars and get them transact with Swiggy assure as a partner.
 </li>
 <li>
 Maintaining a strong relationship with restaurant owners and advising them purchasing decisions on price, alternative brand etc.
 </li>
 <li>
 Co-ordinate with internal stakeholders such as controllership, category &amp; SCM team to create an environment where customer service can flourish.
 </li>
 <li>
 Responsible for managing the sales individually, developing a business plan covering sales, revenue, agreed targets, and promoting the organization's presence and expense controls, meeting agreed targets, and promoting the organization's presence.
 </li>
 <li>
 Should be able to handle potential clients when on field as the first in command.
 </li>
 <li>
 Being the face of Swiggy in the market and standing up for the values we believe in.
 
 
 </li>
 </ul>
 
 Desired Candidate
 
 
 
 <ul>
 <li>
 Graduated with 1+ years of experience in the sales domain.
 </li>
 <li>
 Good working knowledge and experience of B2B sales, Trade, GT, MT.
 </li>
 <li>
 Confident, Pleasing, and a go-getter personality.
 </li>
 <li>
 Effective communication skills.
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 Attitude &amp; Aptitude for Sales.
 </li>
 <li>
 Should be a team player, working alongside people from all walks of life.
 </li>
 <li>
 Analytical, good Excel skills.
 </li>
 <li>
 Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
 </li>
 <li>
 Initiative &amp; Flexibility: Recognizes the need to adapt to change &amp; implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase effectiveness and success on campaigns.
 
 
 </li>
 </ul>
 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law"
</div>

Sales Manager I

<div>
 
 Key Account Manager 1
 
 
 
 Way of working - Office/Field: Employees will work full-time from their office-based location
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Getting app download and first transaction with restaurants and handling the inquiries from existing and new clients.
 </li>
 <li>
 Gather sales leads from the market and approach restaurants actively, from no stars to 5 stars and get them transact with Swiggy assure as a partner.
 </li>
 <li>
 Maintaining a strong relationship with restaurant owners and advising them purchasing decisions on price, alternative brand etc.
 </li>
 <li>
 Co-ordinate with internal stakeholders such as controllership, category &amp; SCM team to create an environment where customer service can flourish.
 </li>
 <li>
 Responsible for managing the sales individually, developing a business plan covering sales, revenue, agreed targets, and promoting the organization's presence and expense controls, meeting agreed targets, and promoting the organization's presence.
 </li>
 <li>
 Should be able to handle potential clients when on field as the first in command.
 </li>
 <li>
 Being the face of Swiggy in the market and standing up for the values we believe in.
 
 
 </li>
 </ul>
 
 Desired Candidate
 
 
 
 <ul>
 <li>
 Graduated with 3+ years of experience in the sales domain.
 </li>
 <li>
 Good working knowledge and experience of B2B sales, Trade, GT, MT.
 </li>
 <li>
 Confident, Pleasing, and a go-getter personality.
 </li>
 <li>
 Effective communication skills.
 </li>
 <li>
 Attitude &amp; Aptitude for Sales.
 </li>
 <li>
 Should be a team player, working alongside people from all walks of life.
 </li>
 <li>
 Analytical, good Excel skills.
 </li>
 <li>
 Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
 </li>
 <li>
 Initiative &amp; Flexibility: Recognizes the need to adapt to change &amp; implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase effectiveness and success on campaigns.
 
 
 </li>
 </ul>
 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law"
</div>

Key Account Manager I

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Electrical, Mechanical, Industrial, Construction Engineering, Construction Management or equivalent practical experience.
 </li>
 <li>
 10 years of experience in mission critical facility design and construction environments.
 </li>
 <li>
 3 years of experience developing and managing managers.
 </li>
 <li>
 Experience with project and vendor management.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 15 years of experience in mission critical facility design and construction environments.
 </li>
 <li>
 Experience in managing construction projects within an international working environment or with commercial agreement management and procurement.
 </li>
 <li>
 Experience in managing vendor relationships, with the knowledge of standard practices in the design and construction industry.
 </li>
 <li>
 Experience in working within the mission critical sector.
 </li>
 <li>
 Experience with data center equipment/environments, including switchgear, generators, chillers, cooling towers, air handling units, controls, security monitoring systems, and fire safety systems.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 As a Data Center Services Manager (DCS), you will be fully involved in nearly every aspect of the design development and localization, procurement, schedule and cost management, delivery, commissioning, handover and close-out of our data centre projects, including facility upgrades within operational data centres. You will partner with our local/regional facility managers, plant engineers, our design, project controls, delivery, and commissioning teams, to develop scalable solutions at pace. In this role, you will manage complex schedules, budgets and broad inter-dependencies, all while maintaining industry leading EHS and Quality standards.You will use your communication, collaborative and organizational skills.
 
 
 The AI and Infrastructure team is redefining what&rsquo;s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.
 
 
 We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Drive the development of localized designs leveraged from programmatic design, supporting procurement, construction, commissioning, closeout to the operations team while meeting safety, cost, schedule and quality goals and established customer requirements.
 </li>
 <li>
 Establish and maintain delivery models and global relationships with multiple vendors, measuring Key Performance Indicators (KPIs) and metrics.
 </li>
 <li>
 Develop growth plans and lead talent recruitment initiatives, delivering onboarding programs to ensure the success of newly-added team members.
 </li>
 <li>
 Lead the identification, selection and onboarding of new regional contractors and vendors to increase the current bench.
 </li>
 <li>
 Manage a large, campus-wide data center construction and delivery organization with the DCS Manager as the single point of accountability and oversight new construction projects, or large capital improvement projects in existing facilities, utilizing internal and extended workforce resources.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Data Center Services Manager

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