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partner success manager(hyd)

customer success manager

Swiggy

<div>
 
 Location:
 
 Employees will work from office and field all 5 days in a week.
 
 
 
 About The Team
 
 
 
 Swiggy Dineout is building India&rsquo;s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!
 
 
 Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save upto 40% on their dining bills when they pay their restaurant bills using the dineout feature on the Swiggy app Using the Dineout feature on the Swiggy app, users can discover and avail the best deals and discounts at restaurants, cafes, bars, and pubs in their city. Users can search for their favourite restaurants based on various parameters such as cuisine, location, price range, and availability.
 
 
 For customers, our vision is to become their default app for all their dining-out occasions. We intend to do so by building a full stack solution for them to discover restaurants they might like, make a table reservation, make payment, and avail the best discounts/value across restaurants.For restaurants, our vision is to become their de facto platform of choice to grow their dine-in business. We aspire to do so by becoming the most cost-efficient marketing channel for them to build their brand, drive demand and acquire &amp; engage customers.
 
 
 
 Role Overview
 
 
 
 The Senior Account Manager / Partner Success Manager will own the post-sales relationship with restaurant partners, ensuring successful adoption, active usage, and measurable ROI. This role is critical in driving partner satisfaction, retention, and revenue growth by acting as a trusted growth advisor to restaurant partners.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Partner Onboarding &amp; Adoption:
 </li>
 <li>
 Own end-to-end post-sales onboarding of our product suite for assigned restaurant partners, including Digital Menu, CRM tools, reservations, and QR-based ordering.
 </li>
 <li>
 Coordinate product setup, POS integration, QR deployment, and account configuration (menu, floor plans, shifts, outlet details).
 </li>
 <li>
 Conduct structured product walkthroughs, demos, and staff training to ensure smooth go-live within defined timelines.
 </li>
 <li>
 Partner Success &amp; Relationship Management:
 </li>
 <li>
 Act as the single point of contact for restaurant partners in the city.
 </li>
 <li>
 Build strong, long-term relationships with owners, decision-makers, and outlet managers.
 </li>
 <li>
 Regularly engage partners through check-ins, reviews, and on-ground visits
 </li>
 <li>
 Driving ROI &amp; Business Growth:
 
 
 </li>
 </ul>
 Help restaurant partners translate
 
 product feature usage into measurable business outcomes
 
 , including:
 
 
 <ul>
 <li>
 Higher AOV / table value through upsell and cross-sell
 </li>
 <li>
 Improved repeat visits using CRM and targeted campaigns
 </li>
 <li>
 Better table utilization and demand shaping
 </li>
 <li>
 Reduced operational friction via QR-led ordering and billing
 
 
 </li>
 </ul>
 Track and communicate ROI metrics such as adoption depth, repeat rate uplift, campaign performance, and menu-led revenue impact.
 
 
 <ul>
 <li>
 Performance Monitoring &amp; Reviews:
 </li>
 <li>
 Conduct monthly/quarterly business reviews (MBRs/QBRs) with partners.
 </li>
 <li>
 Analyze partner performance data and recommend actionable improvements.
 </li>
 <li>
 Identify early warning signs of churn and proactively resolve issues
 </li>
 <li>
 Expansion &amp; Feature Adoption Support
 </li>
 <li>
 Identify opportunities to increase depth of usage across available product features.
 </li>
 <li>
 Train restaurant staff on new workflows and ensure adoption remains stable despite staff churn through repeat training and SOPs.
 </li>
 <li>
 Support expansion across multiple outlets by demonstrating value and best practices.
 </li>
 <li>
 Work closely with Sales and City teams to enable renewals and portfolio expansion through strong post-sales outcomes.
 </li>
 <li>
 Product Support &amp; Issue Resolution
 </li>
 <li>
 Act as first-level support for product-related queries and issues.
 </li>
 <li>
 Coordinate with Product, Tech, Ops, and Support teams to resolve bugs, integrations, and workflow challenges.
 </li>
 <li>
 Ensure minimal downtime and a smooth partner experience.
 </li>
 <li>
 Partner Feedback &amp; Continuous Improvement
 </li>
 <li>
 Act as the voice of restaurant partners by sharing structured feedback on product usability, gaps, and enhancement needs.
 </li>
 <li>
 Contribute inputs to improve product features, onboarding journeys, and partner-facing processes.
 
 
 </li>
 </ul>
 
 Key Success Metrics (KPIs)
 
 
 
 <ul>
 <li>
 Product Features adoption &amp; activation rate
 </li>
 <li>
 Partner retention and churn reduction
 </li>
 <li>
 Usage frequency of the features
 </li>
 <li>
 Partner ROI metrics and satisfaction (NPS)
 </li>
 <li>
 Revenue expansion from existing partners
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Experience &amp; Qualifications:
 
 
 
 <ul>
 <li>
 4&ndash;7 years of experience in: Account Management, Customer Success, Partner Success, B2B relationship management, Prior experience in F&amp;B, hospitality, SaaS, CRM, POS, or restaurant-tech is highly preferred
 </li>
 <li>
 Experience managing city-level or portfolio-based accounts is a strong plus
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong stakeholder management and relationship-building skills
 </li>
 <li>
 Good understanding of business metrics, ROI, and growth levers
 </li>
 <li>
 Comfortable with data, dashboards, and performance reports
 </li>
 <li>
 Ability to train and influence non-tech restaurant owners and staff
 </li>
 <li>
 High ownership mindset with strong problem-solving abilities
 </li>
 <li>
 Excellent communication skills (local language + English preferred)
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business, Hospitality, Marketing, or a related field
 
 
 MBA or hospitality background is a plus but not mandatory
 
 
 
 Why This Role is Important
 
 
 
 <ul>
 <li>
 Directly impacts restaurant partner success and retention
 </li>
 <li>
 Plays a key role in scaling Dineout ecosystem
 </li>
 <li>
 Acts as the face of DineOut for partners at a city level.
 
 
 </li>
 </ul>
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
</div>

Partner Success Manager(Hyd)

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience in managing insights, analytics, client management or consulting oriented projects driving customer success across cross-functional stakeholders.
 </li>
 <li>
 Experience in cross-functional and multi-layered stakeholder project management, and drive complex business outcomes and customer solutions through collaboration.
 </li>
 <li>
 Expertise in implementing, optimizing and managing digital advertising campaigns, as well as managing complex, transformative solutions with clients.
 </li>
 <li>
 Ability to operate analytically, to understand client needs and be comfortable with ambiguity and complexity.
 </li>
 <li>
 Passion for creating and sharing best practices to encourage a learning by sharing culture.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 Businesses of all shapes and sizes rely on Google&rsquo;s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
 
 
 Google creates products and services that make the world a better place, and gTech&rsquo;s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers&rsquo; complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
 
 
 To learn more about gTech, check out our video .
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Drive high impact across markets, customers and stakeholders through strategic multi-dimensional problem solving and cross-functional collaboration, delivering an excellent experience to Google's clients.
 </li>
 <li>
 Drive decision-making and thought-leadership with sales in enabling business/performance growth through systematic interventions, and also ensure the client portfolio sustains effective business growth.
 </li>
 <li>
 Pioneer advanced frameworks and customer solutions and help activate these with the right customers for long term trust and value. Look at opportunities to scale these across businesses and markets.
 </li>
 <li>
 Support the management team in advocating culture for the CSA (Customer Support Application) team, providing coaching and/or mentorship to the wider team, and act as a trusted advisor with key stakeholders in driving critical business discipline activities like workflow, pipeline, AI solutions/tool utilization, product activation, and people pillars.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Digital Marketing Specialist

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Gurgaon, Haryana, India; Hyderabad, Telangana, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
 </li>
 <li>
 1 year of experience working in customer relationship development, account management, media consulting, or a similar role.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience in managing insights, analytics, client management or consulting oriented projects driving customer success across cross-functional stakeholders.
 </li>
 <li>
 Experience in cross-functional and multi-layered stakeholder project management, with a proven track record of driving complex business outcomes and customer solutions through collaboration.
 </li>
 <li>
 Expertise in implementing, optimizing and managing digital advertising campaigns, as well as managing complex, transformative solutions with clients.
 </li>
 <li>
 Ability to operate analytically, understand client needs, and be comfortable with ambiguity and complexity.
 </li>
 <li>
 Passion for creating and sharing best practices to encourage a learning by sharing culture.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 Businesses of all shapes and sizes rely on Google&rsquo;s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
 
 
 Google creates products and services that make the world a better place, and gTech&rsquo;s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers&rsquo; complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
 
 
 To learn more about gTech, check out our video .
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Drive high impact across markets, customers and stakeholders through strategic multi-dimensional problem solving and cross-functional collaboration, delivering an excellent experience to Google's clients.
 </li>
 <li>
 Drive decision-making and thought-leadership with sales in enabling business/performance growth through systematic interventions, and also ensure the client portfolio sustains effective business growth.
 </li>
 <li>
 Develop advanced frameworks and customer solutions and help activate these with the right customers for long-term trust and value. Look at opportunities to scale these across businesses and markets.
 </li>
 <li>
 Support the management team in advocating culture for the Customer Support Application (CSA) team, providing coaching and/or mentorship to the wider team, and act as a trusted advisor with key stakeholders in driving critical business discipline activities like workflow, pipeline, vendor utilization, product activation, and people pillars.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Digital Marketing Strategist

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 The purpose of this role is to increase revenue, maximize process efficiency &amp; cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.
 
 ͏
 
 Do
 
 <ul>
 <li>
 
 Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms&nbsp;
 
 </li>
 <li>
 Strategy Planning with Senior Stakeholders&nbsp;
 <ul>
 <li>
 Collaborate with leaders to provide strategic and operational plans associated with the account
 </li>
 <li>
 Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
 </li>
 <li>
 Ensure a deep enough understanding of clients&Atilde;&cent;&Acirc;&euro;&Acirc;&trade; individual experiences to head off potential issues before they become problems&nbsp;
 </li>
 </ul>
 </li>
 <li>
 Contract compliance &amp; adherence&nbsp;
 <ul>
 <li>
 Ensure all SLA parameters are met in the account and maintain a green card at all times
 </li>
 <li>
 Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
 </li>
 <li>
 Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 Delivery governance in the account&nbsp;
 <ul>
 <li>
 Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project&nbsp;
 </li>
 <li>
 Ensure a green card for all accounts in terms of performance and quality
 </li>
 <li>
 Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
 </li>
 <li>
 Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
 </li>
 <li>
 Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
 </li>
 <li>
 Ensure regular invoicing as per the contract terms and condition
 </li>
 <li>
 Forecast and track key account metrics
 </li>
 </ul>
 </li>
 <li>
 Invoicing
 <ul>
 <li>
 Timely submission of invoices to the client as defined in the SOW
 </li>
 <li>
 Provide information required and resolve any invoicing issues raised by the client
 </li>
 </ul>
 </li>
 <li>
 Collect and analyze statistics (costs, customer service metrics etc.)
 </li>
 <li>
 &nbsp;Assume responsibility of budgeting and tracking expenses
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Ensure outstanding performance against key metrics mentioned in the agreement
 
 </li>
 <li>
 Regular cadence around contract compliance
 <ul>
 <li>
 Evaluate performance with key metrics (accuracy, customer service metrics etc.)
 </li>
 <li>
 Set direction for the team, track progress against targets through regular cadence calls and course correct as require
 </li>
 <li>
 Drive the focus of the team on quality and adherence to contract compliance processes
 </li>
 <li>
 Drive and implement structured cadence around quality, both process and transactional
 </li>
 <li>
 Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed&nbsp;
 </li>
 <li>
 Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 Resource Allocation &amp; Retention
 <ul>
 <li>
 Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
 </li>
 <li>
 Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery&nbsp;
 </li>
 <li>
 Optimize manpower and minimize leakages by working closely with delivery head
 </li>
 <li>
 Ensure retention by offering relevant trainings and certifications of all allocated resources&nbsp;
 </li>
 <li>
 Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team&nbsp;
 </li>
 </ul>
 </li>
 <li>
 Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 Experience: 5-8 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

Mid Level manager (MLM) L2

Power Bridge

<div>
 
 The Sales Account Manager is responsible for managing and growing key client accounts, driving sales revenue, and ensuring customer satisfaction. The role involves building strong relationships with clients, understanding their business needs, and proposing solutions to achieve mutual success.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and maintain relationships with existing clients, understanding their goals and challenges.
 
 </li>
 <li>
 Meet and exceed sales targets by upselling and cross-selling products/services.
 
 </li>
 <li>
 Identify new business opportunities and collaborate with the sales team to expand the customer base.
 
 </li>
 <li>
 Provide product knowledge and demonstrations to clients, addressing inquiries and concerns.
 
 </li>
 <li>
 Prepare and deliver sales presentations and proposals to prospective clients.
 
 </li>
 <li>
 Collaborate with internal teams to ensure timely delivery of products/services and resolve customer issues.
 
 </li>
 <li>
 Monitor market trends, competitor activities, and industry developments to identify opportunities for growth.
 
 </li>
 <li>
 Prepare regular reports on sales activities, achievements, and client feedback.
 
 </li>
 <li>
 Attend industry events and conferences to network and stay updated on market trends.
 
 </li>
 </ul>
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in business, Marketing, or a related field.
 
 </li>
 <li>
 Proven experience as a Sales Account Manager or relevant role (2-4 years).
 
 </li>
 <li>
 Strong communication and interpersonal skills.
 
 </li>
 <li>
 Demonstrated ability to meet and exceed sales targets.
 
 </li>
 <li>
 Knowledge of the industry and market trends.
 
 </li>
 <li>
 Ability to build and maintain strong client relationships.
 
 </li>
 <li>
 Excellent negotiation and presentation skills.
 
 </li>
 <li>
 Proficient in MS Office and CRM software.
 
 </li>
 </ul>
 
 
 
 Benefits
 
 
 &bull; Health insurance coverage for employees and their families.
 
 &bull; Retirement savings plan with employer matching contributions.
 
 &bull; Opportunities for professional development and advancement within the organization.
 
</div>

Sales Account Manager

Reliance Retail

<div>
 
 Company Overview
 
 
 
 Reliance Retail is India's largest and fastest growing retailer, offering exceptional value through its omni-channel presence and diverse store concepts. Known for superior quality products and an unmatched shopping experience, Reliance Retail boasts a vast store network, robust digital platforms, and an extensive customer base nationwide.
 
 
 
 Job Overview
 
 
 
 This is a Senior-level, full-time Store Manager position for the Grocery Hyper format with Reliance Retail, based in Hyderabad, Telangana. The role requires strong expertise in retail operations, grocery management, and profit &amp; loss accountability, ensuring high standards of store performance and customer satisfaction within a dynamic retail environment.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Demonstrated experience in leading large specialty or hyper grocery retail stores overseeing daily, weekly, and monthly operations effectively.
 </li>
 <li>
 Expertise in retail operations, specifically in grocery environments, with a proven ability to streamline in-store processes (Mandatory skill).
 </li>
 <li>
 Comprehensive knowledge of grocery merchandising, inventory management, and supply chain within high-volume stores.
 </li>
 <li>
 Strong understanding and direct experience handling store Profit &amp; Loss, including revenue growth and cost controls (Mandatory skill).
 </li>
 <li>
 Practical know-how in shrinkage control measures, loss prevention strategies, and effective stock audit management.
 </li>
 <li>
 Hands-on exposure to the integration of e-commerce platforms within physical retail, boosting customer engagement and online order fulfillment.
 </li>
 <li>
 Proven background in driving retail sales targets, upselling initiatives, and managing store promotions to maximize sales growth.
 </li>
 <li>
 Mandatory skill in grocery-assortment planning, with in-depth insight into customer needs, shelf life, and replenishment cycles (Mandatory skill).
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Lead, motivate, and develop the store team to deliver best-in-class customer experience and high-performance culture aligning with Reliance Retail standards.
 </li>
 <li>
 Oversee complete retail operations, ensuring seamless day-to-day functioning in alignment with the company's processes and compliance protocols.
 </li>
 <li>
 Manage merchandising, stock ordering, inventory controls, and space planning tailored to grocery hypermarket demands.
 </li>
 <li>
 Drive overall store profitability through effective P&amp;L management, budgeting, and identifying growth opportunities for sustained business success.
 </li>
 <li>
 Implement and monitor shrinkage control strategies, conduct regular audits, and enforce loss prevention mechanisms within the store.
 </li>
 <li>
 Integrate and enhance e-commerce capabilities, ensuring fulfillment efficiency and optimal customer omnichannel experience.
 </li>
 <li>
 Achieve sales targets through systematic execution of promotional strategies, product launches, and customer engagement programs.
 </li>
 <li>
 Establish high standards for store hygiene, safety, and regulatory compliance to protect team members and customers at all times.
 </li>
 </ul>
</div>

Store Manager - Grocery Hyper Format - Telangana

Explore 148+ Customer success manager in Hyderabad this January. Find roles across top companies and apply now to boost your career.

148 customer success manager jobs IN Hyderabad

Partner Success Manager(Hyd)

Digital Marketing Specialist

Digital Marketing Strategist

Digital Marketing Strategist

Mid Level manager (MLM) L2

Sales Account Manager

Store Manager - Grocery Hyper Format - Telangana