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customer support executive

customer success manager

Tanla Platforms Limited

<div>
 
 
 About the Role:
 
 
 
 Tanla platforms is a publicly listed industry leader in the markets it operates in and is at an exciting juncture in its history with some very innovative upcoming solution launches. Come be a part of and influence this pivotal point in the growth journey of Tanla. To build on our long standing reputation of deep embedded customer relationships, we are building a dedicated Customer Success organization to reinforce the commitment and serve as the tip of spear for our customer engagement.
 
 
 
 
 
 As
 
 Head of Customer Operations
 
 , you will be the operational backbone of our customer success function, enabling strategic account teams to deliver business impact at scale. You will design and manage the core infrastructure, analytics, and processes that support a high-touch enterprise CSM model&mdash;including executive business reviews (EBRs), customer health metrics, playbooks, Analytics and reporting.
 
 
 
 
 
 This role is ideal for an operations leader who thrives at the intersection of strategy, data, systems, and execution&mdash;and who is motivated by helping a customer-first organization scale with clarity and purpose. This role will report to our Chief Customer Officer (CCO). You&rsquo;ll work closely with senior stakeholders within both the customer and internal ecosystem&mdash;across product, marketing, and support&mdash;to align our solutions with the evolving priorities of our clients.
 
 
 With a small number of high-value customers,
 
 every touchpoint counts
 
 . The Head of Customer Success Operations ensures that every CSM is empowered to act strategically, every decision is backed by insight, and every customer engagement drives value&mdash;for them and for us.
 
 
 
 
 
 
 What You&rsquo;ll be Responsible for?
 
 
 
 
 Business Intelligence (BI), Reporting and Metrics
 
 
 <ul>
 <li>
 Define and manage a
 
 central source of truth for Customer Success metrics
 
 , including adoption, health scores, NPS, and expansion opportunities.
 </li>
 <li>
 Partner with Product and Finance to align customer success data with company-level reporting.
 </li>
 <li>
 Build dashboards and visualizations that provide actionable insights for CSMs, leadership, and executive reviews.
 </li>
 </ul>
 
 
 Strategic Support for CSMs
 
 
 <ul>
 <li>
 Create and maintain standardized frameworks for
 
 Executive Business Reviews (EBRs)
 
 &mdash;templates, insights, and benchmarks tailored to strategic accounts.
 </li>
 <li>
 Equip CSMs with tools, best practices, and customer intelligence to drive business impact conversations.
 </li>
 <li>
 Drive operational support for account planning, success plans, and success KPIs.
 </li>
 </ul>
 
 
 Operational Infrastructure
 
 
 <ul>
 <li>
 Launch and optimize key CS tools and platforms ensuring workflows, data integrity, and usability.
 </li>
 <li>
 Standardize key CS processes across the customer lifecycle: onboarding, QBRs, renewals, escalations, risk mitigation.
 </li>
 <li>
 Implement scalable programs to support consistent delivery across all strategic accounts.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Project manage key cross-functional initiatives on behalf of CCO driving a high level of operating rigor.
 </li>
 <li>
 Act as the operational bridge between CS, Product, Marketing, and Finance.
 </li>
 <li>
 Partner with Product and Engineering to close the loop on feature usage, feedback, and roadmap alignment.
 </li>
 <li>
 Work with Marketing and Enablement to develop customer-facing and internal enablement assets
 </li>
 </ul>
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Build, lead, and mentor a small team of Customer Success Operations analysts and program managers.
 </li>
 <li>
 Set priorities, manage capacity, and develop talent in a fast-moving, high-impact environment.
 </li>
 <li>
 Foster a culture of ownership, rigor, and continuous improvement within the CS Ops team.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;d have?
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 10+ years in customer success operations, sales operations, business operations, or similar analytical/strategic role in a B2B SaaS, Product or Services company.
 </li>
 <li>
 Experience supporting enterprise customer success teams or strategic account functions.
 </li>
 <li>
 Deep familiarity with customer lifecycle metrics and tools.
 </li>
 <li>
 Proven expertise and building and scaling analytical backbone for measuring customer and product performance.
 </li>
 </ul>
 
 
 Mindset &amp; Skills
 
 
 <ul>
 <li>
 
 Metrics- and process-oriented thinker
 
 with a strong bias toward operational excellence.
 </li>
 <li>
 Strong analytical, presentation, and storytelling skills&mdash;able to turn raw data into strategic insight.
 </li>
 <li>
 Proactive, systems thinker who thrives in a dynamic, cross-functional environment.
 </li>
 <li>
 Able to support and challenge senior stakeholders with data-backed insights.
 </li>
 </ul>
 
 
 Why join us?
 
 
 <ul>
 <li>
 
 Impactful Work
 
 : Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
 </li>
 <li>
 
 Tremendous Growth Opportunities
 
 : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
 </li>
 <li>
 
 Innovative Environment:
 
 Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
 </li>
 </ul>
 
 
 
 
 Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 
 www.tanla.com
 
 
</div>

Head - Customer Operations

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Hyderabad, Telangana, India; Gurgaon, Haryana, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 2 years of experience in digital marketing, business, and multi-functional project management leadership.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience in implementing, optimizing and managing digital advertising campaigns with managing transformative solutions with clients.
 </li>
 <li>
 Experience in cross-functional and multi-layered stakeholder project management, delivering business outcomes and customer solutions through collaboration.
 </li>
 <li>
 Experience in managing insights, client management, or consulting oriented projects delivering customer success with cross-functional stakeholders.
 </li>
 <li>
 Ability to work with projects.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 Businesses of all shapes and sizes rely on Google&rsquo;s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
 
 
 Google creates products and services that make the world a better place, and gTech&rsquo;s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers&rsquo; complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
 
 
 To learn more about gTech, check out our video .
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Drive markets, customers and stakeholders through multi-dimensional, problem-solving and cross-functional collaboration to deliver quality experience to clients.
 </li>
 <li>
 Support multi-quarter projects. Suggest new proposals and lead project plans, project groups, and execution. Be the subject matter expert in the region/business model.
 </li>
 <li>
 Develop advanced frameworks and customer solutions, help activate these with the customers for trust and value, and scale these across businesses and markets.
 </li>
 <li>
 Drive decision-making and thought-leadership with business. Enable business/performance growth through interventions, and ensure the client portfolio sustains business growth.
 </li>
 <li>
 Provide mentorship to the team, and act as a trust advisor with stakeholders. Drive business discipline activities such as Workflow, Pipeline, Vendor Utilization and Product Activation.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Digital Marketing Strategist

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Gurgaon, Haryana, India; Hyderabad, Telangana, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions.
 </li>
 <li>
 4 years of experience in a client-facing role working with partners across multiple levels.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience implementing, optimizing, and managing digital advertising campaigns, as well as managing transformative solutions with clients.
 </li>
 <li>
 Experience in managing insights, analytics, client management, or consulting oriented projects driving customer success across cross-functional stakeholders.
 </li>
 <li>
 Experience in cross-functional and multi-layered stakeholder Project Management, and driving business outcomes and customer solutions through collaboration.
 </li>
 <li>
 Ability to operate analytically, to understand client needs, with a passion to create and share best practices to encourage a learning by sharing culture.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 Businesses of all shapes and sizes rely on Google&rsquo;s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
 
 
 Google creates products and services that make the world a better place, and gTech&rsquo;s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers&rsquo; complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
 
 
 To learn more about gTech, check out our video .
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Build knowledge about digital marketing/advertising, Google products, competitor offerings, and Industry vertical and stay current in the advertising environment and competitive landscape through required training and other resources.
 </li>
 <li>
 Create growth plans for advertisers through collaboration with industry managers from in-market cross-functional teams.
 </li>
 <li>
 Create and support multi-product solution promotions and collaborate with in-market sales teams to create a growth strategy for potential advertisers.
 </li>
 <li>
 Draw insights from deep dives and data analysis, provide data-driven strategic and tactical recommendations to customers, partner teams, and leadership based on analysis to influence and drive change across teams.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Digital Marketing Strategist, gTech

Tech Mahindra

<div>
 
 
 Objectives of this role
 
 
 <ul>
 <li>
 Serve as the main point of contact in all matters related to client concerns and needs
 </li>
 <li>
 Build and strengthen client relationships to achieve long-term partnerships
 </li>
 <li>
 Maintain accurate client records, keeping track of any contract updates and renewals
 </li>
 <li>
 Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
 </li>
 <li>
 Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
 </li>
 </ul>
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Handle inquiries and requests from customers and address their needs
 </li>
 <li>
 Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
 </li>
 <li>
 Meet regularly with other team members to discuss progress and find new ways to improve business
 </li>
 <li>
 Generate progress reports for clients and senior leaders within the organization
 </li>
 <li>
 Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
 </li>
 </ul>
 
 
 
 
 
 Required skills and qualifications
 
 
 <ul>
 <li>
 Professional experience in a sales or customer service role
 </li>
 <li>
 Ability to multitask and juggle several responsibilities simultaneously.
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent organizational skills and attention to detail
 </li>
 </ul>
 
 
 
 
 
 Preferred skills and qualifications
 
 
 <ul>
 <li>
 Proven track record of meeting or exceeding quotas and receiving positive customer feedback
 </li>
 </ul>
 
 
</div>

Account Manager

One97 Communications Limited

<div>
 
 
 About Us
 
 :&nbsp;
 
 
 Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm&rsquo;s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
 
 
 
 
 
 
 About the Team :
 
 
 
 
 QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India.
 
 
 
 
 
 
 
 Area Service Manager
 
 
 
 We are looking to employ a driven and experienced Cluster Service Manager to increase service expansion within an assigned geographical area and guide a team of field service representatives. The Cluster Service Manager's responsibilities include delivering exceptional service to potential and existing customers, evaluating the performance of the service team, and preparing concise service reports. You should also be able to develop as well as modify customer service plans as needed.
 
 
 To be successful as an cluster service manager, you should be committed to driving service and adept at managing a service team. Ultimately, an outstanding cluster service manager should demonstrate exceptional analytical, problem-solving, and customer service skills at all times.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 * Managing, training, and providing overall guidance to the Service team of an assigned territory.
 
 
 * Setting reasonable Service targets to be achieved by the team.
 
 
 * Monitoring the performance of the service team and motivating members to meet or exceed service targets.
 
 
 * Collecting customer feedback and providing updates to senior management.
 
 
 * Traveling to potential and existing customers within an assigned service area to present company offerings and build brand awareness.
 
 
 * Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close service requests.
 
 
 * Developing and sustaining long-term relationships with customers.
 
 
 * Implementing a service management process to assist the service team in identifying and prioritizing key customers and prospects.
 
 
 
 
 
 
 Area Service Manager Requirements:
 
 
 
 * Bachelor's degree in marketing, communications, business management, or related field is preferred.
 
 
 * Proven Service experience; sector-specific Service experience is preferred.
 
 
 * Proven track record of meeting service requests.
 
 
 * Proficient in all Microsoft Office applications.
 
 
 * Excellent management, leadership, and organizational skills.
 
 
 * Strong analytical and problem-solving skills.
 
 
 * Outstanding negotiation and consultative sales skills.
 
 
 * Effective communication skills.
 
 
 * Exceptional customer service skills.
 
 
 
 
 
 
 
 
 
 Why join us:
 
 We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people&rsquo;s collective energy and unwavering focus on the customers, and that&rsquo;s how it will always be. We are the largest merchant acquirer in India
 
 
 
 
 
 
 Compensation:
 
 &nbsp;
 
 
 If you are the right fit, we believe in creating wealth for you.
 
 
 With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers &amp; merchants &ndash; and we are committed to it. India&rsquo;s largest digital lending story is brewing here. It&rsquo;s your opportunity to be a part of the story!
 
 
 
 
 
 
 
 
 
</div>

Area Service Manager - DM / Manager - Hyderabad

Zeta

<div>
 
 
 About Zeta
 
 
 
 Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by
 
 Bhavin Turakhia
 
 and Ramki Gaddipati in 2015.
 
 
 Our flagship processing platform - Zeta Tachyon - is the industry&rsquo;s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud &amp; risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
 
 
 Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
 
 
 Zeta has over 1700+ employees - with over 70% roles in R&amp;D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
 
 
 Learn more @
 
 www.zeta.tech
 
 ,
 
 careers.zeta.tech
 
 ,
 
 Linkedin
 
 ,
 
 Twitter
 
 
 
 
 
 
 
 About the role:
 
 
 
 With the kind of scale and scope of products that we are envisioning, Zeta is looking for a Senior Product Manager for its Tachyon suite of products who can think from first principles and reimagine the world of payments and banking.
 
 
 
 
 
 
 The Role:
 
 
 
 You&rsquo;ll be working closely with the leadership and Tachyon product team to build and scale the account processing platforms that power products like savings, prepaid and other account types
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 
 Planning &amp; Strategy
 
 </li>
 <li>
 Define goals, scope, and use cases for core account processing capabilities across products such as savings, prepaid, and other account types.
 </li>
 <li>
 Align product roadmap with organizational priorities and regulatory requirements.
 </li>
 <li>
 Enhance Tachyon Interfaces such as API&rsquo;s, Events, Webhooks for various consumers
 </li>
 <li>
 Define the UX experiences and capabilities to be built for various banking personas such as Customer Services, Business Operations etc
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Prioritization &amp; Execution
 
 </li>
 <li>
 Own the roadmap for one or more part of the product
 </li>
 <li>
 Apply the lens of strategy, goals and Tachyon&rsquo;s purpose to prioritize problems to solve.
 </li>
 <li>
 Slice the capabilities into smaller rapidly shippable features
 </li>
 <li>
 Work very closely with Engineering, Operations, Design, Customer Success, Client and Partner teams to get things done.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Communication
 
 </li>
 <li>
 Evangelize and communicate the product plan.
 </li>
 <li>
 Influence Engineering Teams and other stakeholders
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Track record of building &amp; shipping high quality Enterprise or SaaS products owning the process end to end
 </li>
 <li>
 Strong Understanding of System Design
 </li>
 <li>
 Excellent communication (written and verbal) and interpersonal skills
 </li>
 <li>
 Adapting to complex situations with an aim to achieve business goals
 </li>
 <li>
 You conceive possibilities, think big picture, but deliver on the details
 </li>
 </ul>
 
 
 
 
 
 Education and Qualifications
 
 
 <ul>
 <li>
 At least 8+ years of experience in a Technology Product Management role
 </li>
 <li>
 Prior Experience in building Core Banking Systems highly desirable
 </li>
 <li>
 An engineering / technical background that will allow you to reason about product trade-offs and make good choices with minimal inputs from engineers
 </li>
 </ul>
 
 
 
 
 Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
 
</div>

Product Manager II/Senior Product Manager

Amazon

<div>
 
 Description
 
 
 
 <ul>
 <li>
 You are capable of managing a team where the problem, opportunity, and strategy are defined.
 </li>
 <li>
 You are responsible for goals in an area where the strategy is already defined.
 </li>
 <li>
 You use your subject matter expertise and knowledge to decide which actions to take, who will take them on, and in what priority order to meet short-term goals. You may need coaching on management skills
 </li>
 <li>
 You provide tactical management; however, you are learning to be strategic. You are a tactical manager; ensuring each individual on your team has the right level of support to meet your operational and development objectives.
 </li>
 <li>
 You attract and hire bar raising talent who bring needed skills and expertise to the team.
 </li>
 <li>
 You are responsible for the day-to-day delivery of the team as well as the management of the employees that report to you. You set the example for LPs.
 </li>
 <li>
 You effectively communicate your team&rsquo;s mission, vision, and priorities and help your reports see how their work contributes to organization goals and makes a positive difference for your customers. You hold regular team meetings to facilitate these conversations and proactively offer a forum for open discussion.
 </li>
 <li>
 You establish and own customized onboarding plans for new members of your team that help them learn the programs/products/tech, processes, and expectations in their role through rapid exposure and skill growth and development.
 </li>
 <li>
 You understand the skills, strengths, and opportunities on your team.
 </li>
 <li>
 You facilitate career growth conversations to recognize strengths, provide constructive feedback on opportunity areas, and align individual goals and work assigned to areas of interest. You identify mentors and supportive stakeholders to partner with your employees based on shared areas of interest.
 </li>
 <li>
 You lead your team to deliver results.
 </li>
 <li>
 You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
 </li>
 <li>
 You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
 </li>
 <li>
 You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
 </li>
 <li>
 You are able to reach consensus on approach to meet business needs.
 </li>
 <li>
 You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
 </li>
 <li>
 You audit employee work to make sure results are high quality.
 </li>
 <li>
 You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
 </li>
 <li>
 You genuinely recognize success by giving credit to all employees who contributed.
 </li>
 <li>
 You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
 </li>
 <li>
 You actively manage your team&rsquo;s commitments, recognizing that their ability to meet every expectation will at times be constrained.
 </li>
 <li>
 You are able to lead a team of employees tasked with building, implementing, and managing difficult problems/solutions.
 </li>
 <li>
 Your team has contributed to building, implementing, and managing a solution.
 </li>
 <li>
 You dive into details, ask the right questions, and drive the right customer outcomes.
 </li>
 <li>
 You have a solid understanding of the design approaches and technologies/products/policies/processes/mechanisms utilized in your team.
 </li>
 <li>
 You prioritize and are responsible for root cause resolution, enhancements, automated testing, and other projects that improve the customer experience(s), quality, and the team environment.
 </li>
 <li>
 You identify and optimize workflows and best practices for operational excellence.
 </li>
 <li>
 You prioritize root cause resolution, process improvements, and operational excellence. You partner with teams to improve mechanisms and drive enhancements.
 </li>
 <li>
 You seek and/or support representation and equity for marginalized voices within organizational systems, assessing barriers to authentic contribution or participation.
 </li>
 <li>
 You demonstrate a willingness to challenge the status quo.
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 <ul>
 <li>
 You lead your team to deliver results.
 </li>
 <li>
 You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
 </li>
 <li>
 You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
 </li>
 <li>
 You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
 </li>
 <li>
 You are able to reach consensus on approach to meet business needs.
 </li>
 <li>
 You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
 </li>
 <li>
 You audit employee work to make sure results are high quality.
 </li>
 <li>
 You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
 </li>
 <li>
 You genuinely recognize success by giving credit to all employees who contributed.
 </li>
 <li>
 You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
 </li>
 <li>
 You actively manage your team&rsquo;s commitments, recognizing that their ability to meet every expectation will at times be constrained.
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Artificial General Intelligence Data Services (AGI DS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or higher (Any Stream)
 </li>
 <li>
 Previous experience as an Operations, Project or Program Manager directly managing and developing Data Associates
 </li>
 <li>
 Experience in understanding performance metrics and developing them to measure progress against key performance indicators
 </li>
 <li>
 Proficiency verbal and written communication skills in English
 </li>
 <li>
 Experience with process improvement/quality control tools and methods
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Master&rsquo;s Degree
 
 
 <ul>
 <li>
 Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
 </li>
 <li>
 Excellent communication, strong organizational skills and very detail-oriented
 </li>
 <li>
 Leadership experience in coaching and performance management
 </li>
 <li>
 Experience in managing process and operational escalations
 </li>
 <li>
 Experience with aspects of speech and language technology
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI HYD 16 SEZ
 
 
 Job ID: A3065047
</div>

Operations Manager, Ring

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