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Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 As a Commercial Account Manager, you will work with growing and strategically important customers. Professionals in this role generally build on their SMB experience, handling larger, more complex accounts that require a nuanced understanding of the Motive platform and the customer&rsquo;s operational challenges. We are looking for individuals with a track record of success, strong motivation, exposure to US customers, and a commitment to refining their sales and account management skillset.
 
 
 A successful Commercial Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, and a high attention to detail are essential. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. Expect a fast-paced, quota-driven environment where adaptability is key.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Develop strong executive relationships and a deep understanding of your commercial clients&rsquo; businesses in order to identify opportunities for growth and expansion.
 </li>
 <li>
 Conduct thorough needs analysis to align customer pain points with the Motive solution.
 </li>
 <li>
 Perform compelling product demos tailored to the unique needs of your commercial accounts.
 </li>
 <li>
 Collaborate with cross-functional teams&mdash;customer success, support, product specialists, sales engineers, analytics, and more&mdash;to optimize growth opportunities for your customers.
 </li>
 <li>
 Manage contract renewals and minimize churn, ensuring maximum revenue retention through proactive communication and strategic account planning.
 </li>
 <li>
 Proactively resolve issues by identifying root causes, determining the best course of action, and implementing solutions.
 </li>
 <li>
 Strategically plan to meet and exceed sales goals and revenue quotas.
 </li>
 <li>
 Deepen your understanding of the Motive platform and market trends to provide consultative insight to customers and internal teams.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
 </li>
 <li>
 4+ years of relevant or transferable work experience (post a higher education degree).
 </li>
 <li>
 Demonstrated success in an end-to-end sales or account management environment, including complex deal management.
 </li>
 <li>
 Effective leadership or influencing skills with the capacity to manage both internal stakeholders and customer executives.
 </li>
 <li>
 Strong relationship-building skills with the ability to engage decision-makers by understanding their business challenges and mapping them to Motive&rsquo;s offerings.
 </li>
 <li>
 Excellent communication skills for presenting, negotiating, and overcoming objections in a consultative environment.
 </li>
 <li>
 Proven experience managing contract renewals and mitigating churn to drive revenue retention.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Commercial Account Manager

Taraki

<div>
 Our client
 
 Navigator HR
 
 is looking
 
 Assistant Manager Customer Success
 
 in
 
 Lahore.
 
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer- facing operations.
 </li>
 <li>
 Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.
 </li>
 <li>
 Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.
 </li>
 <li>
 Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.
 </li>
 <li>
 Coach team members on communication standards, professionalism, ownership, and structured customer handling.
 </li>
 <li>
 Support onboarding, probation reviews, performance conversations, and capability development of team members.
 </li>
 <li>
 Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.
 </li>
 <li>
 Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.
 </li>
 <li>
 Selection Criteria / Required Competencies
 </li>
 <li>
 Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.
 </li>
 <li>
 Strong customer relationship management skills with the ability to handle critical conversations and service- sensitive situations professionally.
 </li>
 <li>
 Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.
 </li>
 <li>
 Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.
 </li>
 <li>
 Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.
 </li>
 <li>
 High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.
 </li>
 <li>
 Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.
 </li>
 <li>
 Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.
 
 </li>
 </ul>
</div>

Assistant Manager Customer Success - Navigator HR

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 As an SMB Account Manager, you&rsquo;ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.
 
 
 A successful SMB Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Develop strong executive relationships and a deep understanding of each client&rsquo;s business in order to identify opportunities for growth and expansion within your SMB customer base.
 </li>
 <li>
 Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
 </li>
 <li>
 Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
 </li>
 <li>
 Collaborate with your account team&mdash;customer success managers, support, product specialists, sales engineers, data analytics, and more&mdash;to support and grow your customers.
 </li>
 <li>
 Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
 </li>
 <li>
 Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
 </li>
 <li>
 Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
 </li>
 <li>
 Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
 </li>
 <li>
 Constantly study and deepen understanding of market trends to enable consultative insight.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
 </li>
 <li>
 2+ years of relevant or transferable work experience (post a higher education degree).
 </li>
 <li>
 Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
 </li>
 <li>
 Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
 </li>
 <li>
 Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer&rsquo;s business and the unique solutions that Motive can deliver.
 </li>
 <li>
 Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections.
 
 
 </li>
 </ul>
 Please review our Candidate Privacy Notice here.
 
 
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

SMB Account Manager

My Tutor Source (MTS)

Job Title: Customer Success Specialist Location: DHA Phase 1, Lahore Shift Timings: 11:00 PM &ndash; 8:00 AM (Night Shift)My Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.Responsibilities include but are not limited to:<ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How much experience you have in customer success role?</li><li>Have you worked in the US or Canadian market?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Success Executive

Avanceon Middle East & South Asia

<div>
 
 About The Role
 
 
 
 We are looking for a driven
 
 Customer Success &amp; Support Lead
 
 with a strong technical foundation and a proven track record in managing customer journeys end-to-end. This role is ideal for an engineer who has transitioned into customer-facing responsibilities and understands the dynamics of customer retention, satisfaction, and account expansion. You will be responsible for leading customer success operations, orchestrating support activities, and ensuring high-quality customer experiences that contribute directly to business growth. If you are passionate about solving problems, building relationships, and growing accounts&mdash;this role is for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Success Leadership ∙Own the complete post-sales customer lifecycle, from onboarding to ongoing engagement and retention. ∙Develop and execute success plans aligned with customer objectives and KPIs. ∙Monitor product adoption, user engagement, and overall account health. ∙Drive proactive interactions to mitigate risks, uncover needs, and strengthen customer relationships.
 </li>
 <li>
 Customer Support &amp; Operational Excellence ∙Lead frontline support operations and ensure timely resolution of customer queries and issues. ∙Build and refine support workflows, escalation paths, and SLAs. ∙Maintain a knowledge base and troubleshoot recurring patterns for continuous improvement. ∙Coordinate with engineering and product teams for technical issue resolution.
 </li>
 <li>
 Customer Satisfaction &amp; Growth ∙Conduct periodic health checks, QBRs, and feedback sessions to measure satisfaction and identify improvement areas. ∙Strategically identify upsell, cross-sell, and value-expansion opportunities. ∙Strengthen long-term relationships that drive renewals and minimize churn.
 </li>
 <li>
 Sales &amp; Business Development Enablement ∙Collaborate with sales teams during handovers, renewals, and expansion discussions. ∙Support proposal generation, technical clarifications, and customer-tailored solutioning. ∙Provide customer insights that shape sales strategies and product roadmaps.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Electrical, Electronics, Mechatronics, Industrial, Software, or related fields).
 </li>
 <li>
 3&ndash;5 years of experience in customer success, customer support, account management, or technical client-facing roles.
 </li>
 <li>
 Strong technical acumen with the ability to understand solution architectures and operational workflows.
 
 
 </li>
 </ul>
 
 Hands On Experience With Tools
 
 
 
 <ul>
 <li>
 Excel (advanced), Jira, HubSpot, and proficiency in leveraging AI technologies for automation, reporting, and customer communication.
 </li>
 <li>
 Demonstrated experience in handling customers, conflict resolution, upselling, and account growth.
 </li>
 <li>
 Excellent communication, stakeholder management, problem-solving, and analytical skills.
 </li>
 </ul>
</div>

Customer Success & Support Lead

Code Flairs

We are looking for a dedicated Customer Success Agent to join our team for the night shift. The ideal candidate will be responsible for maintaining strong relationships with clients, addressing their inquiries, and ensuring a smooth customer experience.Key Responsibilities<ul><li>Communicate with clients via email, chat, or calls to address inquiries and concerns</li><li>Ensure high levels of customer satisfaction and support</li><li>Coordinate with internal teams to resolve client issues efficiently</li><li>Maintain accurate records of customer interactions and updates</li><li>Follow up with clients to ensure successful service delivery</li><li>Build long-term relationships with customers and improve retention</li></ul>Requirements<ul><li>Excellent English communication skills (written and verbal)</li><li>Strong interpersonal and problem-solving abilities</li><li>Ability to work effectively during night shift hours</li><li>Previous experience in customer service or customer success is preferred</li><li>Basic computer and CRM handling skills</li><li>Professional and customer-focused attitude</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional working environment</li><li>Opportunities for career growth</li><li>Performance-based incentives</li></ul>How to ApplyInterested candidates can apply via IndeedPay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

Female Customer Success Agent (Night Shift)

Hurak Education Services

*Excellent spoken and written English is a must.About CompanyHurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Success ExecutivePosition Title: Customer Success ExecutiveTiming: 12:30 PM to 09:30 PM.Location: DHA Phase 6 LahoreJob Type: On-SiteResponsibilities<ul><li>Handle Queries, Requests and Complaints from customers tactfully.</li><li>Class management, Exam bookings, certifications and any other operational task.</li><li>Follow standard processes and procedures when it comes to providing the solution.</li><li>Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.</li><li>Achieve superior customer engagement and ensure a significant improvement in customer experience.</li><li>Must be able to overcome objections and handle customer pushback.</li></ul>Qualifications<ul><li>Bachelor's degree or relevant work experience</li><li>Proficiency in English skills, both writing and verbal</li><li>2 or 2+ year of experience, Fresher&rsquo;s can also apply.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Can you easily commute to DHA Phase 6 Lahore ?</li><li>What is your current salary ?</li><li>How fluent are you in English language ?</li></ul>Work Location: In person

Customer Success Representative

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