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Instacare Technologies

<p><b>Job Description &ndash; Customer Success Team Lead (SaaS Program)</b></p><p>The Customer Success Team Lead for the SaaS program will be responsible for leading the customer success team to drive adoption, engagement, and retention of the company&rsquo;s software platform. This role ensures that customers achieve their business outcomes through effective onboarding, proactive support, and ongoing value realization. The Team Lead will manage a group of Customer Success Managers (CSMs) and Support Specialists, oversee customer health metrics, and serve as the primary point of escalation for critical accounts. They will collaborate closely with Product, Sales, and Engineering teams to deliver a seamless customer experience and foster long-term relationships that support customer growth and loyalty.</p><p><b>Key ResponsibilitiesTeam Leadership &amp; Development</b></p><ul><li>Manage, coach, and mentor the Customer Success team to ensure high performance and customer satisfaction.</li><li>Allocate resources effectively to support onboarding, adoption, and retention activities.</li><li>Conduct regular one-on-ones, team meetings, and training to upskill the team in SaaS best practices.</li></ul><p><b>Customer Lifecycle Management</b></p><ul><li>Oversee end-to-end customer lifecycle: onboarding, adoption, retention, expansion, and advocacy.</li><li>Ensure smooth customer onboarding with structured implementation plans and timelines.</li><li>Monitor customer engagement through usage analytics, ensuring clients realize maximum value.</li></ul><p><b>Account Management &amp; Escalations</b></p><ul><li>Act as the point of escalation for complex or high-value accounts.</li><li>Develop strong executive-level relationships with strategic customers.</li><li>Collaborate with Sales to identify upsell/cross-sell opportunities within existing accounts.</li></ul><p><b>Data &amp; Performance Monitoring</b></p><ul><li>Track customer health metrics (adoption rate, churn, renewals, NPS, CSAT, product usage).</li><li>Prepare reports for leadership on customer success performance and risks.</li><li>Use data insights to predict churn and implement proactive retention strategies.</li></ul><p><b>Cross-functional Collaboration</b></p><ul><li>Work with Product teams to relay customer feedback and influence roadmap priorities.</li><li>Partner with Marketing to create case studies and customer advocacy programs.</li><li>Align with Sales on customer renewals, expansions, and upsell opportunities.</li></ul><p><b>Process Improvement &amp; Strategy</b></p><ul><li>Develop scalable processes and playbooks for SaaS onboarding, customer success, and renewals.</li><li>Implement customer success tools (e.g., Gainsight, HubSpot, Salesforce, Zendesk) to track KPIs.</li><li>Drive continuous improvement initiatives to enhance the customer journey and overall SaaS adoption</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Customer Success Team Lead

Motive

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 <br/>
 <br/>
 Motive serves more than 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 <br/>
 <br/>
 Visit gomotive.com to learn more.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Spanish speaking Account Manager, you&rsquo;ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.
 <br/>
 <br/>
 A successful Spanish Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop strong executive relationships and a deep understanding of each client&rsquo;s business in order to identify opportunities for growth and expansion within your SMB customer base.
  </li>
  <li>
   Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
  </li>
  <li>
   Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
  </li>
  <li>
   Collaborate with your account team&mdash;customer success managers, support, product specialists, sales engineers, data analytics, and more&mdash;to support and grow your customers.
  </li>
  <li>
   Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
  </li>
  <li>
   Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
  </li>
  <li>
   Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
  </li>
  <li>
   Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
  </li>
  <li>
   Constantly study and deepen understanding of market trends to enable consultative insight.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We're Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency in both English &amp; Spanish languages (written and verbal)
  </li>
  <li>
   2+ years of relevant or transferable work experience (post a higher education degree).
  </li>
  <li>
   Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
  </li>
  <li>
   Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
  </li>
  <li>
   Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer&rsquo;s business and the unique solutions that Motive can deliver.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
  <br/>
  <br/>
 </em>
 <em>
  Please review our Candidate Privacy Notice here .
  <br/>
  <br/>
 </em>
 <em>
  UK Candidate Privacy Notice here.
  <br/>
  <br/>
 </em>
 <em>
  The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 </em>
</div>


SMB Account Manager - Spanish

Phaedra Solutions

<p><b>Position Overview</b></p><p>We are looking for a proactive and client-focused Account Manager to join our team. This role begins once a project is closed by the sales team. The Account Manager will own the client relationship post-sale, ensuring smooth project delivery communication, timely invoicing, client satisfaction, and long-term retention. The ideal candidate will act as the bridge between our clients and internal teams (Project Management, Tech, Finance, and Sales) to maximize client success and revenue growth.</p><p><b>Key Responsibilities</b></p><p><b>Client Relationship Management</b></p><ul><li>Serve as the primary point of contact for clients after project closure.</li><li>Maintain strong, ongoing relationships to build client trust and loyalty.</li><li>Provide regular progress updates and proactively address client concerns.</li></ul><p><b>Project Coordination (High-Level)</b></p><ul><li>Collaborate with Project Managers and Technical Leads to stay informed on delivery status.</li><li>Communicate milestones, risks, and timelines clearly to clients.</li><li>Ensure client expectations are aligned with project scope and delivery.</li></ul><p><b>Financial &amp; Invoicing</b></p><ul><li>Coordinate with the Finance team to ensure invoices are raised on schedule.</li><li>Follow up with clients for payment collections and resolve billing-related queries.</li><li>Track project financials to highlight risks of scope creep or overruns.</li></ul><p><b>Client Growth &amp; Retention</b></p><ul><li>Monitor client satisfaction and ensure high retention rates.</li><li>Identify upsell/cross-sell opportunities and coordinate with Sales for closures.</li><li>Maximize client lifetime value (CLV) by maintaining healthy client accounts.</li></ul><p><b>Internal Collaboration &amp; Reporting</b></p><ul><li>Report on client health, risks, and upsell opportunities to Sales Leadership.</li><li>Share client insights with Marketing, Sales, and Tech teams.</li><li>Maintain updated client records in CRM (GoHighLevel, HubSpot, etc.).</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, Computer Science, or related field.</li><li>Strong communication, negotiation, and client relationship skills.</li><li>Ability to manage multiple client accounts simultaneously.</li><li>Familiarity with project management and CRM tools (e.g., GoHighLevel, Jira, Asana, Trello).</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Client Satisfaction: Measured through regular client feedback/CSAT.</li><li>Retention Rate: Renewal or continuation of existing client accounts.</li><li>Invoice Timeliness: % of invoices collected within 30 days.</li><li>Upsell Opportunities: Value of new opportunities identified from existing accounts.</li><li>Internal Collaboration: Accuracy and timeliness of client reporting.</li></ul><p><b>Experience</b></p><p>2 to 4 years of experience in Account Management, Client Success, or Business Development, ideally in IT/software services or software houses.</p><p><b>Compensation Structure</b><br/>*</p><ul><li>Base Salary: Market-competitive fixed salary.</li><li>Performance Bonus (Monthly/Quarterly)</li><li>Client retention/renewals.</li><li>Bonus on upsells/cross-sells if identified by AM.</li></ul><p>*</p><p><b>Why Join Us?</b></p><ul><li>At <b>Phaedra Solutions</b>, we believe in fostering growth&mdash;not just for our clients, but also for our people. As an <b>Account Manager</b>, you will:</li><li>Play a critical role in shaping long-term client partnerships.</li><li>Work in a collaborative and innovative environment with exposure to global clients.</li><li>Be empowered with autonomy to make strategic decisions that directly impact business growth.</li><li>Grow your career with mentorship, performance bonuses, and clear career progression.</li><li>Be part of a company that values <b>people, progress, and purpose</b>.</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Account Manager: 3 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Client Success Manager

DYNAMIC SOLUTIONS

<p>Hiring: Customer Success Representative &ndash; Lahore</p><p>Company:* Dynamic Solutions</p><p>Location:* On-site, Lahore</p><p>Job Type:* Full-time</p><p>About Us:</p><p>Dynamic Solutions is a leading BPO &amp; software solutions provider, helping businesses deliver seamless operations and outstanding customer experiences.</p><p>Your Role:</p><p>Be the first point of contact for customers via calls, chats, and emails.</p><p>Reolve queries, ensure satisfaction, and maintain accurate CRM documentation.</p><p>Support customer retention, upselling opportunities, and smooth issue resolution.</p><p>You Need:</p><p>Min. Intermediate (12th Grade)</p><p>6+ months in customer support or related role</p><p>Excellent communication &amp; problem-solving skills</p><p>Basic MS Excel/Google Sheets knowledge</p><p>Willingness to work in rotational shifts</p><p>On-site in Lahore |</p><p>Apply: recruiter@dynamicsols.com</p><p>WhatsApp: 03400003008</p><p>#BPOhiring #CustomerSuccess #SupportJobs #LahoreJo</p><p>Job Type: Full-time</p><p>Pay: Rs1.00 - Rs2.00 per month</p><p>Work Location: In person</p>

Customer Success Representative

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
About the role:</div><div>
Market Leader is looking for a leader to manage and own the success of current and new customers.</div><div>
The Account Manager&rsquo;s role is to help drive a high level of customer satisfaction, product adoption and customer retention. The role will be responsible for Market Leader&rsquo;s customer base, focused on customer lifetime value and revenue retention. You will be responsible for inbound churn requests (call/e-mail) via queue for all customers, reaching out to new customers, as well assisting with collecting outstanding balances. The role is a revenue role with monthly Gross Revenue Retention targets and provides variable compensation based off these monthly targets. Account Managers at Market Leader own the entire Market Leader customer base.</div><div><br>
Division Link: https://www.marketleader.com/</div><div><br>
Key Responsibilities:</div><div><br>
Customer Retention &amp; Revenue Management</div><ul><li>
Own and manage cancellation inquiries from all customers.</li><li>
Retain customer revenue in line with defined business goals and GRR targets.</li><li>
Follow a proven playbook to handle objections and maintain long-term customer relationships.</li></ul><div>
Customer Engagement</div><ul><li>
Execute a customer communication and engagement strategy through scheduled calls, demos, and follow-ups.</li><li>
Act as a partner to the Sales team, reinforcing the value proposition throughout the customer lifecycle.</li><li>
Professionally handle disputes to ensure customer satisfaction and resolution.</li></ul><div>
Product Knowledge &amp; Problem Solving</div><ul><li>
Understand the key challenges faced by real estate professionals.</li><li>
Effectively articulate how Market Leader&rsquo;s platform addresses their business needs, especially around lead generation and pipeline management.</li><li>
Proactively provide internal feedback to improve the customer experience and resolve concerns with urgency.</li></ul><div>
Team Collaboration &amp; Case Management</div><ul><li>
Collaborate with team members to handle client requests or cancellation cases.</li><li>
Successfully resolve any cases assigned by Management.</li></ul><div>
Requirements &amp; Qualifications</div><ul><li>
Proven experience delivering client-focused solutions.</li><li>
Strong leadership skills and a demonstrated sense of ownership.</li><li>
Ability to meet and exceed performance goals in a metrics-driven environment.</li><li>
Positive, proactive attitude and a desire to learn quickly.</li><li>
Excellent verbal and written communication skills.</li><li>
Ability to receive and implement coaching effectively.</li><li>
Strong problem-solving skills and adaptability.</li><li>
Ability to work independently with minimal supervision.</li><li>
Growth-oriented mindset with a commitment to personal development.</li></ul><div>
Work Schedule</div><ul><li>
Monday to Friday &ndash; 9:00 AM to 6:00 PM (Eastern Standard Time)</li><li>
Flexibility to work weekends or after-hours, if needed</li></ul><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Account Manager

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Market Leader is looking for a leader to manage and own the success of current and new customers.
 <br/>
 <br/>
 The
 <strong>
  Account Manager&rsquo;s
 </strong>
 role is to help drive a high level of customer satisfaction, product adoption and customer retention. The role will be responsible for Market Leader&rsquo;s customer base, focused on customer lifetime value and revenue retention. You will be responsible for inbound churn requests (call/e-mail) via queue for all customers, reaching out to new customers, as well assisting with collecting outstanding balances. The role is a revenue role with monthly Gross Revenue Retention targets and provides variable compensation based off these monthly targets. Account Managers at Market Leader own the entire Market Leader customer base.
 <br/>
 <br/>
 <strong>
  Division Link:
 </strong>
 https://www.marketleader.com/
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Retention &amp; Revenue Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own and manage cancellation inquiries from all customers.
  </li>
  <li>
   Retain customer revenue in line with defined business goals and GRR targets.
  </li>
  <li>
   Follow a proven playbook to handle objections and maintain long-term customer relationships.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Engagement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute a customer communication and engagement strategy through scheduled calls, demos, and follow-ups.
  </li>
  <li>
   Act as a partner to the Sales team, reinforcing the value proposition throughout the customer lifecycle.
  </li>
  <li>
   Professionally handle disputes to ensure customer satisfaction and resolution.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Product Knowledge &amp; Problem Solving
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understand the key challenges faced by real estate professionals.
  </li>
  <li>
   Effectively articulate how Market Leader&rsquo;s platform addresses their business needs, especially around lead generation and pipeline management.
  </li>
  <li>
   Proactively provide internal feedback to improve the customer experience and resolve concerns with urgency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Collaboration &amp; Case Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with team members to handle client requests or cancellation cases.
  </li>
  <li>
   Successfully resolve any cases assigned by Management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience delivering client-focused solutions.
  </li>
  <li>
   Strong leadership skills and a demonstrated sense of ownership.
  </li>
  <li>
   Ability to meet and exceed performance goals in a metrics-driven environment.
  </li>
  <li>
   Positive, proactive attitude and a desire to learn quickly.
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Ability to receive and implement coaching effectively.
  </li>
  <li>
   Strong problem-solving skills and adaptability.
  </li>
  <li>
   Ability to work independently with minimal supervision.
  </li>
  <li>
   Growth-oriented mindset with a commitment to personal development.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Schedule
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monday to Friday &ndash; 9:00 AM to 6:00 PM (Eastern Standard Time)
  </li>
  <li>
   Flexibility to work weekends or after-hours, if needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


The Model IELTS & PTE Academy

<p><b>Job Post: Sales &amp; After-Sales Project Manager</b></p><p><b>Location:</b> Remote<br/><b>Employment Type:</b> Contract-based</p><p><b>About the Role</b></p><p>We are seeking a highly motivated and detail-oriented <b>Sales &amp; After-Sales Project Manager</b> to oversee the complete customer journey&mdash;from pre-sale engagement through post-sale support and relationship management. This role bridges sales, operations, and customer success to ensure seamless execution of projects, strong client satisfaction, and long-term partnerships.</p><p><b>Key ResponsibilitiesSales Management</b></p><ul><li>Support business development efforts by managing proposals, contracts, and project timelines.</li><li>Collaborate with sales teams to identify client needs and deliver customized solutions.</li><li>Track KPIs such as conversion rates, revenue growth, and pipeline progress.</li></ul><p><b>Project Execution</b></p><ul><li>Serve as the main point of contact for clients during project delivery.</li><li>Plan, organize, and monitor project milestones to ensure timely execution.</li><li>Align with internal teams (sales, operations, finance, and technical staff) to deliver commitments.</li></ul><p><b>After-Sales Support</b></p><ul><li>Oversee the client onboarding process and provide consistent support post-purchase.</li><li>Manage customer feedback loops to identify areas for service improvements.</li><li>Track retention, renewal, and upselling opportunities.</li><li>Build long-term relationships by ensuring exceptional client experience.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Project Management, or related field (MBA a plus).</li><li>3&ndash;5 years of experience in sales coordination, project management, or client success roles.</li><li>Strong communication, negotiation, and relationship management skills.</li><li>Proficiency with CRM and project management tools (e.g., Salesforce, HubSpot, Asana, Trello).</li><li>Ability to manage multiple projects simultaneously under tight deadlines.</li></ul><p><b>What We Offer</b></p><ul><li>Remote work opportunity with flexible collaboration.</li><li>Contract-based employment.</li><li>Professional development and training support.</li><li>A dynamic, collaborative, and growth-oriented work environment.</li></ul><p><b>Important Note:</b><br/>The position will begin with a <b>3&ndash;5 day trial period (unpaid)</b> to assess skills and fit. Successful candidates will then be offered a <b>contract-based role with Bi-weekly pay of $150&ndash;$200</b>, depending on experience and performance.</p><p>Job Type: Contract</p><p>Application Question(s):</p><ul><li>How many years of sales and after-sales experience do you have?</li><li>How many years of training experience do you have?</li><li>We have a 3-5 day trial period. Are you comfortable with that?</li></ul><p>Work Location: Remote</p>

Sales Project Manager - Remote

Explore 877+ Customer success manager in Lahore this September. Find roles across top companies and apply now to boost your career.

877 customer success manager jobs IN Lahore

Customer Success Team Lead

SMB Account Manager - Spanish

Client Success Manager

Customer Success Representative

Account Manager

Account Manager

Sales Project Manager - Remote