customer success manager

Achha Foods

The General Manager &ndash; Retail will lead and oversee the company's retail operations, ensuring sustainable business growth, operational excellence, customer satisfaction, and profitability. The ideal candidate will have extensive experience in managing dairy retail networks, driving sales performance, optimizing store operations, and leading high-performing teams.Key Responsibilities<ul><li>Develop and execute retail business strategies aligned with organizational objectives.</li><li>Manage end-to-end retail operations across all company-owned and franchise outlets.</li><li>Drive revenue growth, profitability, and market expansion.</li><li>Ensure achievement of monthly, quarterly, and annual sales targets.</li><li>Monitor KPIs including sales, footfall, conversion rates, inventory turnover, and customer satisfaction.</li><li>Ensure compliance with food safety, quality, hygiene, and regulatory standards applicable to dairy products.</li><li>Optimize inventory management to minimize wastage and stock losses, particularly for perishable dairy products.</li><li>Collaborate with Supply Chain, Production, Marketing, and Finance teams to ensure seamless operations.</li><li>Lead store expansion initiatives, including site selection, store openings, and operational readiness.</li><li>Develop pricing, promotional, and merchandising strategies to maximize sales.</li><li>Build, mentor, and manage regional managers, store managers, and retail staff.</li><li>Conduct regular store audits to ensure operational excellence and brand consistency.</li><li>Analyze market trends, competitor activities, and customer preferences to identify growth opportunities.</li><li>Prepare and present business performance reports to senior management.</li><li>Drive customer experience initiatives and implement continuous process improvements.</li><li>Manage retail budgets, operational costs, and profitability.</li></ul>Required Qualifications<ul><li>Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.</li><li>MBA or equivalent postgraduate qualification is preferred.</li><li>Minimum 15 years of retail management experience with a strong dairy industry background.</li><li>Proven experience managing multi-store retail operations at a national or regional level.</li><li>Strong knowledge of dairy retail operations, cold chain management, and perishable inventory control.</li><li>Demonstrated success in achieving sales growth and profitability targets.</li><li>Excellent leadership, strategic planning, and people management skills.</li><li>Strong analytical, financial, and business acumen.</li><li>Excellent communication, negotiation, and stakeholder management skills.</li><li>Proficiency in ERP systems, retail management software, and Microsoft Office.</li></ul>Application Question(s):<ul><li>What is your Salary Expectations?</li></ul>Work Location: In person

General Manager - Retail

Fusion Cortex

Position Overview:We are seeking an experienced and results-oriented Marketing Lead with a proven track record in Performance Marketing, Google Ads (PPC), and Meta Advertising. This is a strategic role requiring a highly analytical professional who can develop, execute, optimize, and scale high-performing digital marketing campaigns that drive measurable business outcomes.The ideal candidate will possess deep expertise in paid media, campaign optimization, conversion tracking, audience targeting, and performance analysis, with the ability to translate marketing investments into tangible growth.Key Responsibilities:<ul><li>Develop and lead comprehensive performance marketing strategies across Google Ads and Meta platforms.</li><li>Plan, execute, and optimize paid campaigns to maximize ROI, ROAS, lead generation, and customer acquisition.</li><li>Monitor campaign performance and leverage data-driven insights to improve efficiency and scalability.</li><li>Manage budget allocation across channels while maintaining performance targets.</li><li>Conduct audience research, competitor analysis, and market assessments to identify growth opportunities.</li><li>Implement and manage conversion tracking, attribution models, and performance reporting frameworks.</li><li>Collaborate with creative, content, and sales teams to align marketing initiatives with business objectives.</li><li>Stay current with industry trends, platform updates, and emerging digital marketing technologies.</li></ul>Required Qualifications:<ul><li>3&ndash;5 years of hands-on experience in Performance Marketing.</li><li>Advanced expertise in Google Ads (Search, Display, Remarketing, Performance Max, and YouTube campaigns).</li><li>Strong experience managing Meta advertising campaigns across Facebook and Instagram.</li><li>Demonstrated success in scaling campaigns while maintaining profitability and performance benchmarks.</li><li>Strong understanding of conversion tracking, Google Analytics, Google Tag Manager, and attribution methodologies.</li><li>Proven ability to analyze large datasets and make strategic optimization decisions.</li><li>Excellent communication, leadership, and stakeholder management skills.</li></ul>Preferred Candidate Profile:We are specifically seeking a subject matter expert who has successfully managed substantial advertising budgets and delivered measurable growth through performance-driven marketing strategies.This role is not intended for general digital marketers. Preference will be given to candidates who can demonstrate advanced expertise in paid media management, campaign scaling, funnel optimization, and performance analytics.What We Offer:<ul><li>Competitive compensation package.</li><li>Opportunity to lead and influence growth initiatives.</li><li>Exposure to international markets and campaigns.</li><li>Professional and performance-driven work environment.</li><li>Long-term career growth opportunities.</li></ul>Important Notice:We are looking for a highly specialized Performance Marketing professional with proven expertise in Google PPC and Meta Advertising. Candidates should be able to demonstrate a strong portfolio of successful campaigns, measurable results, and a deep understanding of performance marketing best practices.Qualified professionals who are confident in their ability to drive scalable growth and deliver exceptional marketing performance are encouraged to apply.Pay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Marketing Lead – Performance Marketing

Digital Penguin

We are seeking a highly competent and results-driven Floor Manager to lead a team within a fast-paced customer contact and claims environment. The successful candidate will be responsible for driving performance, ensuring compliance, maintaining service quality, and delivering operational excellence across multiple teams. This role requires strong leadership, analytical skills, and a proven track record of managing high-volume customer operations.Key Responsibilities<ul><li>Manage, motivate, and develop a team.</li><li>Conduct daily floor walks and real-time performance management.</li><li>Hold regular coaching sessions, one-to-ones, and performance reviews.</li><li>Identify skill gaps and implement training and development plans.</li><li>Foster a positive, accountable, and high-performance culture.</li><li>Manage disciplinary and performance improvement processes where necessary.</li><li>Ensure smooth day-to-day operation of all assigned teams.</li><li>Monitor staffing levels and resource allocation to meet business demands.</li><li>Manage real-time adherence and productivity.</li><li>Coordinate with recruitment and training teams to support growth and onboarding.</li><li>Implement process improvements to increase efficiency and customer satisfaction.</li><li>Ensure all customer interactions comply with company policies and regulatory requirements.</li><li>Work closely with Quality Assurance teams to improve standards.</li><li>Investigate compliance breaches and implement corrective actions.</li><li>Conduct regular audits of calls, files, and customer interactions.</li><li>Maintain accurate documentation and reporting.</li><li>Produce daily, weekly, and monthly performance reports.</li><li>Analyse trends and identify opportunities for improvement.</li><li>Track team performance against agreed KPIs.</li><li>Present action plans for underperformance and continuous improvement.</li></ul>Key Performance Indicators (KPIs)<ul><li>Team attendance rate: 95%+</li><li>Schedule adherence: 90%+</li><li>Conversion rate: Meet or exceed campaign target.</li><li>Lead-to-case progression rate: Achieve agreed monthly targets.</li><li>Team revenue/contribution targets where applicable.</li><li>Quality assurance score: 90%+</li><li>Compliance score: 100% mandatory compliance adherence</li><li>Employee retention rate: 90%+</li><li>Coaching completion: 100% monthly completion</li><li>Performance review completion: 100% on schedule</li><li>New starter retention (90-day period): 85%+</li><li>Customer satisfaction score (CSAT): 85%+</li></ul>Preferred Qualifications<ul><li>Minimum 3 years' experience as a Floor Manager, Operations Manager, Contact Centre Manager, or similar leadership role.</li><li>Experience managing teams of 20&ndash;100+ staff.</li><li>Strong understanding of performance management and coaching techniques.</li><li>Proven ability to achieve and exceed KPIs.</li><li>Excellent communication and stakeholder management skills.</li><li>Strong analytical and reporting abilities.</li><li>Experience with CRM and workforce management systems.</li></ul>Working Hours &amp; Schedule<ul><li>Shift Timing: 1:00 PM &ndash; 10:30 PM (Mon - Thurs)</li><li>Friday: Half day (2:30PM to 9:30PM)</li><li>Saturday: Half day (2:00PM to 8:00PM)</li><li>Sunday: Off (fixed weekly off)</li></ul>Note: Manadatory to be in the office before 10 mints of shift time.Benefits<ul><li>Company-provided meal (Dinner)</li><li>Supportive &amp; Professional work environment</li><li>Growth opportunities</li><li>Annual Leaves/Paid holidays</li></ul>Experience<ul><li>Team Leadership/Supervisory Experience: 2+ years (Preferred)</li><li>Call Center Operations Management: 2+ years (Preferred)</li></ul>Work Location: [On-site]Apply now if you are a hands-on leader who can effectively monitor team performance, maintain operational discipline, and drive continuous improvement.Do not apply if you don't have BPO/Call center/Contact Center Experience.Pay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Competent Floor Manager

Premio Travel and Tours

Job Summary: We are looking for a motivated and results-driven Assistant Branch Sales Manager to support branch sales operations and help achieve business targets.Responsibilities:<ul><li>Assist in managing daily branch sales activities.</li><li>Support and guide the sales team to meet targets.</li><li>Build and maintain strong customer relationships.</li><li>Monitor sales performance and prepare reports.</li><li>Ensure excellent customer service and branch operations.</li><li>Assist the Branch Manager with administrative and sales tasks.</li></ul>Requirements:<ul><li>Bachelor's degree in Business, Marketing, or a related field.</li><li>2&ndash;5 years of sales experience, preferably in a branch or retail environment.</li><li>Strong communication and leadership skills.</li><li>Ability to work in a target-driven environment.</li><li>Proficiency in MS Office applications.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Assistant Branch Sales Manager

Servaid Pharmacy

Pharmacy ManagerWe are seeking an experienced and motivated Pharmacy Manager to lead the operations of a premium Servaid Pharmacy outlet located on Sharaqpur Road near Al Rehman Garden Phase 2.Key Responsibilities<ul><li>Manage day-to-day pharmacy operations</li><li>Supervise pharmacists, sales staff, cashier and support staff</li><li>Ensure compliance with pharmacy regulations and Servaid SOPs</li><li>Manage inventory, stock levels, stock audits and expiry control</li><li>Handle purchasing, supplier coordination and stock replenishment</li><li>Monitor sales performance and prepare daily and monthly reports</li><li>Ensure excellent customer service and customer satisfaction</li><li>Maintain store cleanliness, organization and professional standards</li><li>Oversee cash handling, inventory accuracy and operational controls</li><li>Lead, train and motivate the pharmacy team</li></ul>Requirements<ul><li>Pharm-D degree with valid registration</li><li>Minimum 5 years of retail pharmacy experience</li><li>Previous managerial or supervisory experience preferred</li><li>Strong knowledge of inventory management and purchasing</li><li>Experience with pharmacy POS and inventory software</li><li>Strong leadership, communication and problem-solving skills</li><li>Ability to independently manage pharmacy operations and staff</li></ul>Preferred Candidate<ul><li>Experience with Servaid Pharmacy or similar retail pharmacy chains</li><li>Strong understanding of retail pharmacy KPIs, inventory control and expiry management</li><li>Experience in purchasing and supplier management</li></ul>Job TypeFull-TimeLocationSharaqpur Road, Near Al Rehman Garden Phase 2, LahoreHow to ApplyInterested candidates are invited to submit their updated CVs at:ahmadmujtaba262@gmail.comPlease mention &quot;Pharmacy Manager Application&quot; in the subject line of your email.Work Location: In person

Pharmacy Manager

F&B ( Costa Coffee & IHOP)

Job Opportunity &ndash; Assistant Manager (Quality) | Costa Coffee Shop We are looking for a passionate and detail-oriented Assistant Manager &ndash; Quality to join our coffee shop team. The ideal candidate will ensure that our products and service consistently meet the highest quality standards and deliver an exceptional customer experience.Key Responsibilities:<ul><li>Monitor product quality and consistency across all coffee offerings</li><li>Ensure hygiene, cleanliness, and operational standards are maintained</li><li>Conduct regular quality checks and staff training</li><li>Collaborate with operations and barista teams to maintain excellence</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or relevant qualification in Food Science, Hospitality, or Management</li><li>2&ndash;4 years of experience in quality control or operations (preferably in the caf&eacute; or restaurant industry)</li><li>Strong attention to detail and leadership skills</li><li>Passion for coffee and customer satisfaction</li></ul>Location: Lahore Salary: Competitive &ndash; based on experienceIf you&rsquo;re dedicated to maintaining top-quality standards and love the caf&eacute; environment, we&rsquo;d love to hear from you!Pay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Officer

Collab BPO

Job Title: Channel Sales Manager &ndash; Sales &amp; Business DevelopmentLocation: Johar Town, Lahore Employment Type: Full-Time (Night Shift)Job OverviewWe are looking for a highly motivated and results-driven Channel Sales Manager to lead the development and expansion of our partner network. The ideal candidate will be responsible for acquiring, onboarding, and managing agencies, strategic partners, and referral channels while driving revenue growth through strong business relationships and effective channel strategies.Key Responsibilities<ul><li>Develop and implement channel sales and partnership strategies to achieve business growth objectives.</li><li>Identify, recruit, onboard, and manage new agencies, channel partners, and business affiliates.</li><li>Build and maintain strong, long-term relationships with partners to maximize engagement and performance.</li><li>Provide training, coaching, and ongoing support to partners to ensure success and alignment with company objectives.</li><li>Monitor partner performance, track KPIs, and implement improvement plans where required.</li><li>Collaborate with Sales, Marketing, Operations, and Training teams to ensure seamless partner experience.</li><li>Maintain accurate records of leads, opportunities, partner activities, and pipeline updates through CRM systems.</li><li>Analyze sales data, market trends, and partner performance to identify growth opportunities.</li><li>Conduct regular business reviews and strategic planning sessions with channel partners.</li><li>Ensure compliance with company policies, processes, and brand standards.</li><li>Stay informed about industry trends, competitor activities, and emerging market opportunities.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, Sales, or a related field.</li><li>Proven experience in Channel Sales, Partnership Management, Business Development, or Agency Acquisition.</li><li>Strong understanding of sales funnels, CRM systems, and partner lifecycle management.</li><li>Excellent communication, negotiation, presentation, and relationship-building skills.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Strong analytical, organizational, and problem-solving abilities.</li><li>Experience in partner onboarding, training, account management, and business development is required.</li><li>Fluent English communication skills with a neutral North American accent; familiarity with Canadian and U.S. business culture is highly preferred.</li></ul>Preferred Qualifications<ul><li>Experience in B2B and/or B2C sales environments.</li><li>Experience managing agency partnerships or affiliate networks.</li><li>Ability to conduct professional presentations, workshops, and training sessions.</li><li>Strong leadership, stakeholder management, and collaboration skills.</li></ul>What We Offer<ul><li>Competitive salary package with attractive performance-based incentives.</li><li>Clear career advancement and leadership opportunities.</li><li>Professional, collaborative, and growth-oriented work environment.</li><li>Continuous learning and development opportunities.</li></ul>How to ApplyInterested candidates are invited to submit their updated resume here.Pay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Channel Sales Manager -Sales & Business Development(Night Shift)

Explore 131+ Customer success manager in Lahore this July. Find roles across top companies and apply now to boost your career.