customer success manager

TCP Software

<div>
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs.
 <br/>
 <br/>
 Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 <br/>
 <br/>
 The
 <strong>
  Customer Success Manager
 </strong>
 will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies, formulate ROI, reduce churn, and help TCP Software customers grow. This will involve developing unique outputs of data analytics which ultimately demonstrates the value TCP brings to our customers and their employees. As a fast-growing web-based start-up we are looking for a Success Manager to join our team to help maintain, grow, and provide world-class support to our Customer Base.
 <br/>
 <br/>
 This is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment. The CSM will represent TCP and its product suite and exceed customer satisfaction objectives.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leverage new and established customer relationships to deliver ROI and expand and renew TCP subscriptions, while providing a high-level of service for clients
  </li>
  <li>
   Strategic account planning and execution skills ability to across both IT and business units
  </li>
  <li>
   Strong technical aptitude, passion, and commitment for customer success
  </li>
  <li>
   Strong time management skills. Ability to articulate a clear, concise return on investment value statement
  </li>
  <li>
   Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
  </li>
  <li>
   Ensure high rate of renewal across customer base - Proactively assesses, clarifies, and validates customer needs on an ongoing basis
  </li>
  <li>
   Identify opportunities to upsell additional users and services
  </li>
  <li>
   Manage existing accounts and maintain relationships with decision makers at the executive and management levels
  </li>
  <li>
   Manage and track customer and transactional information in a CRM system
  </li>
  <li>
   Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers expectations
  </li>
  <li>
   Provide product demonstrations and general support to prospective customers
  </li>
  <li>
   Develop and deliver strategies that help drive our clients business
  </li>
  <li>
   Keep abreast of competition, competitive issues, and products
  </li>
  <li>
   Practice effective, excellent communication with management, customers, and support staff
  </li>
  <li>
   Provide fanatical support and service to account base
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors and/or Masters degree
  </li>
  <li>
   3-5+ years of customer success / sales / account management / relevant experience
  </li>
  <li>
   Previous sales experience a plus
  </li>
  <li>
   Outstanding organizational skills, ability to manage multiple projects
  </li>
  <li>
   Passionate about building customer relationships
  </li>
  <li>
   Experience driving adoption of SaaS-based solutions a plus
  </li>
  <li>
   Ability to thrive in a fast-paced environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Paid time-off and Sick leaves
  </li>
  <li>
   In-Patient &amp; Out-Patient Health insurance
  </li>
  <li>
   Provident fund and EOBI
  </li>
  <li>
   International and diverse working environment
  </li>
  <li>
   A creative, talented, and supportive team
  </li>
  <li>
   Competitive compensation package
  </li>
  <li>
   The work/life balance you need to be successful
  </li>
  <li>
   A culture that promotes focus on customers, innovation, teamwork, accountability, and open communication
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Timings:
 </strong>
 Night Shift (US Business Hours)
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Lahore, Pakistan (On-site).
</div>


Customer Success Manager

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 <br/>
 <br/>
 We are looking for a Customer Engagement Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Engagement Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <ul>
  <li>
   <strong>
    Customer Onboarding:
   </strong>
   Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
   <br/>
  </li>
  <li>
   <strong>
    Relationship Management:
   </strong>
   Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
   <br/>
  </li>
  <li>
   <strong>
    Customer Health Monitoring:
   </strong>
   Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
   <br/>
  </li>
  <li>
   <strong>
    Issue Resolution:
   </strong>
   Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
   <br/>
  </li>
  <li>
   <strong>
    Training and Education:
   </strong>
   Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
   <br/>
  </li>
  <li>
   <strong>
    Renewals &amp; Upselling:
   </strong>
   Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
   <br/>
  </li>
  <li>
   <strong>
    Customer Advocacy:
   </strong>
   Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
   <br/>
  </li>
  <li>
   <strong>
    Metrics and Reporting:
   </strong>
   Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
   <br/>
  </li>
  <li>
   <strong>
    Churn Prevention:
   </strong>
   Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 Must have qualifications:
 <br/>
 <ul>
  <li>
   Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
   <br/>
  </li>
  <li>
   Strong understanding of SaaS business models and customer success principles.
   <br/>
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
   <br/>
  </li>
  <li>
   Ability to analyze customer data, identify trends, and proactively offer solutions.
   <br/>
  </li>
  <li>
   Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
   <br/>
  </li>
  <li>
   Problem-solving mindset with the ability to navigate complex customer issues.
   <br/>
  </li>
  <li>
   Strong organizational and multitasking skills with a focus on details.
   <br/>
  </li>
  <li>
   Bachelor's degree in Business, Marketing, or related field (preferred).
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Benefits
 <br/>
 <br/>
 <ul>
  <li>
   <strong>
    Growth Opportunities:
   </strong>
   Access to professional development and career growth within a rapidly expanding SaaS company.
   <br/>
  </li>
  <li>
   <strong>
    Collaborative Culture:
   </strong>
   Work in a supportive and innovative environment where your contributions are valued.
   <br/>
  </li>
  <li>
   <strong>
    Competitive Benefits:
   </strong>
   Enjoy a comprehensive benefits package.
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  D.Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
  <br/>
  <br/>
  <br/>
 </strong>
</div>


Customer Engagement Manager-Lahore

ibex

<div>
 <p>
  ibex. Pakistan is hiring Customer Success Specialist in Lahore for a leading international eCommerce client (US &amp; UK region).
 </p>
 <p>
  This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.
 </p>
 <p>
  This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
  </li>
  <li>
   Assist with order tracking, delivery updates, returns, refunds, and account-related queries
  </li>
  <li>
   Provide accurate information regarding products, pricing, shipping, and policies
  </li>
  <li>
   Deliver first-call resolution (FCR) through effective problem-solving
  </li>
  <li>
   Maintain a professional, empathetic, and customer-first approach
  </li>
  <li>
   Follow client SOPs, quality standards, and compliance guidelines
  </li>
  <li>
   Use CRM systems to log interactions and manage customer cases
  </li>
  <li>
   Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
  </li>
  <li>
   Escalate complex issues appropriately while ensuring customer satisfaction
  </li>
 </ul>
 <p>
  <span>
   Stay updated on process changes and system updates
  </span>
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Excellent English communication skills (mandatory)
  </li>
  <li>
   Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
  </li>
  <li>
   Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
  </li>
  <li>
   Strong problem-solving and interpersonal skills
  </li>
  <li>
   Basic knowledge of Microsoft Office / Google Workspace
  </li>
  <li>
   Ability to multitask across CRM tools and communication platforms
  </li>
  <li>
   Experience in international call center or eCommerce support is a plus
  </li>
  <li>
   Fresh candidates seeking call center jobs in Lahore are encouraged to apply
  </li>
  <li>
   Must be 18+ with valid CNIC
  </li>
 </ul>
</div>


Customer Success Specialist (US & UK Region)

MAPsolutions

<p>TSR &ndash; UK Energy &amp; Card Machine Sales Representative Why Join Us?</p><ul><li>Weekly Performance Bonuses</li><li>Weekly Team Parties &amp; Entertainment Activities</li><li>Fun, Friendly &amp; Professional Work Environment</li><li>Full Training &amp; Learning Platform Provided</li><li>Career Development &amp; Skill Enhancement Programs</li><li>Fast-Track Promotion Opportunities</li><li>Clear Career Growth Path</li><li>Recognition &amp; Rewards for Top Performers</li></ul><p><b>Location:</b> Lahore, Pakistan<br/><b>Shift Timing:</b> 2:00 PM &ndash; 10:00 PM<br/><b>Break:</b> 1 Hour Paid Meal Break Included<br/><b>Position Type:</b> Full-Time<br/><b>Gender:</b> Male &amp; Female Candidates Welcome</p><p>About the Role</p><p>We are seeking confident, ambitious, and energetic individuals to join our growing team as <b>UK Energy &amp; Card Machine Sales Representatives (TSR)</b>. Whether you are an experienced sales professional or a fresher looking to start a rewarding career, we provide the training, support, and opportunities needed to succeed.</p><p>Key Responsibilities</p><ul><li>Contact UK-based customers through outbound calls.</li><li>Promote and explain UK Energy and Card Machine solutions.</li><li>Build customer interest and generate sales opportunities.</li><li>Maintain professional communication with prospects.</li><li>Update customer information accurately in company systems.</li><li>Achieve individual and team performance targets.</li></ul><p>Requirements</p><ul><li>Fluent English communication skills.</li><li>Confident speaking and listening abilities.</li><li>Positive attitude and willingness to learn.</li><li>Basic computer knowledge.</li><li>Freshers are encouraged to apply.</li><li>Previous sales or call center experience is a plus but not required.</li></ul><p>What We Offer</p><ul><li>Competitive Basic Salary</li><li>Uncapped Commission Structure</li><li>Weekly Performance Bonuses</li><li>Weekly Team Parties &amp; Entertainment</li><li>Continuous Learning &amp; Development Programs</li><li>Professional Sales Training</li><li>Performance-Based Promotions</li><li>Leadership Development Opportunities</li><li>Supportive Team Environment</li><li>Long-Term Career Growth</li><li>Employee Recognition Programs</li></ul><p>Career Growth Path</p><p>TSR &rarr; Senior TSR &rarr; Team Leader &rarr; Floor Manager &rarr; Operations Management</p><p>If you are serious about building a successful career, improving your communication skills, and working in a positive environment that rewards hard work and dedication, we encourage you to apply today.</p><p><b>Join us and grow with a company that invests in your success.</b></p><p>Pay: From Rs25,000.00 per month</p><p>Work Location: In person</p>

TSR Required for Uk Based Call Centre

Ophthalytics Inc

<p><b>Company:</b> Ophthalytics</p><p><b>Employment Type: </b>Full-Time</p><p><b>Location: </b>Lahore, Pakistan</p><p><b>Experience: </b>5+ Years</p><p><b>Reporting to: </b>Chief Executive Officer (CEO)</p><p><b>Shift Timings: </b>12:00 PM - 9:00 PM PKT</p><p><b>Salary: </b>Competitive USD-based compensation package, aligned with experience and expertise</p><p><b>About Ophthalytics</b></p><p>Ophthalytics is a fast-growing US healthcare AI startup expanding globally. Our mission is to end preventable blindness worldwide by enabling early detection of vision-threatening diseases using advanced imaging and AI.</p><p>We are among a small number of companies building Explainable AI (XAI) algorithms&mdash;AI that produces clinically meaningful outputs with transparency and trust.</p><p><b>Job Summary</b></p><p>We are seeking a strategic and execution-focused Product Manager to lead the product vision and roadmap for our AI-powered healthcare diagnostics platforms. This role will be responsible for translating clinical needs, regulatory requirements, customer feedback, and commercial objectives into a clear and prioritized product roadmap.</p><p>The ideal candidate will work closely with healthcare providers, engineering teams, clinical stakeholders, and executive leadership to scale products already deployed in primary care clinics and expand adoption through major distribution partnerships.</p><p><b>Key Responsibilities</b></p><p><b>Product Strategy &amp; Roadmap</b></p><ul><li>Own and manage the product roadmap across our AI-powered healthcare diagnostics product suite.</li><li>Define and prioritize product initiatives aligned with company goals and market opportunities.</li><li>Translate customer, clinical, and business requirements into actionable and well-scoped product plans.</li><li>Drive product lifecycle management from ideation through launch and ongoing optimization.</li></ul><p><b>Cross-Functional Collaboration</b></p><ul><li>Work directly with clinical partners, health system customers, Engineering teams, AI/ML teams, and Executive leadership.</li><li>Facilitate clear communication between technical and non-technical stakeholders.</li><li>Coordinate product delivery timelines, release planning, and go-to-market activities.</li></ul><p><b>Healthcare &amp; AI Product Development</b></p><ul><li>Define requirements for EHR integrations, AI-generated diagnostic reports, autonomous diagnostic workflows, and clinical decision support tools.</li><li>Collaborate with engineering and AI teams to ensure scalable, compliant, and high-quality product delivery.</li><li>Support usability improvements and ongoing customer experience optimization.</li></ul><p><b>Regulatory &amp; Commercialization Support</b></p><ul><li>Support FDA regulatory submission documentation and product readiness activities.</li><li>Ensure product requirements align with healthcare compliance and regulatory standards.</li><li>Collaborate on go-to-market planning and commercialization strategies.</li></ul><p><b>Product Analytics &amp; KPI Management</b></p><ul><li>Track and analyze KPIs including customer adoption, product engagement, report generation volume, revenue pipeline impact, and operational efficiency.</li><li>Use data-driven insights to continuously improve product performance and customer outcomes.</li><li>Monitor market trends, customer feedback, and competitive activity.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business, Healthcare, Engineering, Computer Science, or related field.</li><li>5+ years of product management experience.</li><li>Experience managing SaaS, healthcare technology, or AI-driven products.</li><li>Strong understanding of product lifecycle management and agile methodologies.</li><li>Experience working with cross-functional technical and clinical teams.</li><li>Excellent communication, leadership, and stakeholder management skills.</li><li>Ability to balance strategic planning with execution.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in healthcare AI, medical imaging, diagnostics, or digital health platforms.</li><li>Familiarity with FDA-regulated software products and regulatory workflows.</li><li>Knowledge of EHR systems and healthcare interoperability standards.</li><li>Experience supporting commercialization strategies or grant-funded product initiatives.</li><li>Understanding of AI/ML product workflows and healthcare analytics.</li></ul><p><b>Key Skills</b></p><ul><li>Product Strategy</li><li>Product Roadmapping</li><li>Healthcare Technology</li><li>AI/ML Product Management</li><li>Regulatory Coordination</li><li>Stakeholder Management</li><li>Cross-Functional Leadership</li><li>Agile &amp; Scrum Methodologies</li><li>Data Analysis &amp; KPI Tracking</li><li>Customer Experience Optimization</li></ul><p><b>What Success Looks Like</b></p><ul><li>Successfully deliver scalable healthcare AI products aligned with customer and clinical needs.</li><li>Improve product adoption and engagement across healthcare systems.</li><li>Build strong relationships with clinical and enterprise partners.</li><li>Support successful regulatory and commercialization initiatives.</li><li>Drive measurable business and operational impact through product innovation.</li></ul><p><b>How to Apply</b></p><p>Please send:</p><ul><li>Resume to careers@ophthalytics.com</li><li>Email Subject: AI Product Manager &ndash; Healthcare Technology</li><li>Briefly describe your strongest area and one product you&rsquo;ve taken from concept to launch.</li></ul><p>Work Location: Hybrid remote in Lahore</p>

AI Product Manager – Healthcare Technology

ACE Money Transfer

<div><b>AM/ Specialist </b><b>&ndash; Payment Gateways &amp; Corridors</b><div><div><div><br>
<div><b>
Job Title</b></div></div><div>
 Assistant Manager / Specialist &ndash; Payment Gateways &amp; Corridors</div></div><br>
<div><div><b>
Department</b></div><div> Operations</div></div><br>
<div><div><b>
Reporting To</b></div><div> Head of Operations / COO</div></div><br>
<div><div><b>
Company Name</b></div><div> ACE Money Transfer</div></div><br>
<div><div><b>
Location</b></div><div> Lahore or Kharian</div></div><br>
<div><div><b>
Employee Type</b></div><div> Full Time</div></div><br>
<div><div><b>
Experience Required</b></div><div> 3&ndash;5 years in payments, fintech, or remittance operations</div></div><br>
</div><br>
<b>
Role Overview</b><br>
<br>
ACE Money Transfer is a leading global remittance company operating across multiple corridors with integrations to international payment gateways and local Alternative Payment Methods (APMs). We are looking for a leader to own and drive the performance of our entire payments infrastructure.<br>
<br>
This role sits at the intersection of operations, technology, and partnerships. The Assistant Manager / Specialist Payment Gateways &amp; Corridors will be accountable for acceptance rates, gateway uptime, corridor health, and strategic expansion of payment options. This is a high-ownership position requiring deep domain expertise, strong analytical capability, and the ability to influence internal and external stakeholders at all levels.<br>
<br>
<b>Key Responsibilities</b><br>
<br>
<b>Gateway &amp; Corridor Performance Management</b><br>
<ul><li>
Own end-to-end acceptance rates across all active corridors and payment gateways; set and enforce minimum acceptance rate thresholds by corridor.</li><li>
Proactively monitor gateway performance dashboards in real time; identify and resolve degradation before it impacts customers.</li><li>
Conduct deep-dive analysis on transaction decline reasons &mdash; issuer declines, network errors, fraud blocks, and routing failures &mdash; and implement targeted fixes.</li><li>
Maintain a gateway health scorecard covering uptime, success rate, latency, and dispute ratio for each active integration.</li><li>
Manage and optimize payment routing logic to maximize success rates and minimize costs across gateways.</li></ul><br>
<b>
Integration &amp; Technical Oversight</b><br>
<ul><li>
Lead integration lifecycle from Operations for new payment gateways and local APMs
</li><li>Collaborate with the cross functional teams to ensure robust, smooth gateway integrations with appropriate fallback mechanisms.</li><li>
Manage integration documentation, API change logs, and versioning to ensure business continuity during gateway upgrades.</li><li>
Evaluate and onboard new payment methods (wallets, real-time bank transfers, cash networks) in target markets to improve customer reach and corridor resilience.</li><li>
Define and enforce technical SLAs with gateway and APM partners.</li></ul><br>
<b>
Operations &amp; Incident Management</b><br>
<ul><li>
Act as escalation point for all payment-related issues; lead root cause analysis (RCA) and drive timely resolution with internal and external teams.</li><li>
Establish and maintain payment operations monitoring framework with defined escalation paths and response SLAs.</li><li>
Develop and maintain incident runbooks and standard operating procedures (SOPs) for common gateway failure scenarios.</li><li>
Ensure redundancy across pay-in options in all critical corridors to protect business continuity.</li><li>
Oversee settlement processes, reconciliation accuracy, and resolution of transaction discrepancies.</li></ul><br>
<b>
Data, Reporting &amp; Analytics</b><br>
<ul><li>
Design and maintain real-time and daily operational dashboards tracking KPIs: acceptance rate, decline rate by reason, gateway uptime, corridor-level performance, and cost per transaction.</li><li>
Produce weekly and monthly performance reports for senior leadership with actionable insights and improvement plans.</li><li>
Leverage transaction data to identify trends, seasonality impacts, and corridor-specific risks.</li><li>
Lead regular gateway and APM performance reviews with internal stakeholders; chair quarterly business reviews (QBRs) with key payment partners.</li></ul><br>
<b>
Partner &amp; Vendor Management</b><br>
<ul><li>
Serve as the primary operations relationship owner for all payment gateway and APM partners; manage escalations and SLA adherence.</li><li>
Negotiate commercial terms, pricing, and service levels with gateway partners to optimize cost and performance.</li><li>
Build and maintain a strategic operational pipeline of alternative gateway and APM partners for each corridor to reduce single-point-of-failure risk and work in collaboration with internal stakeholders.
</li></ul><br>
<b>Process Improvement &amp; Automation</b><br>
<ul><li>
Continuously identify and automate manual operational processes to reduce human error and improve scalability.</li><li>
Drive implementation of intelligent payment routing, retry logic, and dynamic gateway failover.</li><li>
Champion best practices in payments operations across the team; establish structured knowledge management and documentation standards.</li><li>
Lead or contribute to strategic projects (e.g., new market launches, major gateway migrations) as directed by leadership.</li></ul><br>
<b>
Compliance &amp; Risk</b><br>
<ul><li>
Work with the compliance team to manage fraud risk, transaction monitoring, and flagged payment resolution.</li><li>
Maintain audit trails for payment transactions, workflow changes, and partner communications.</li></ul><br>
<b>
Required Skills &amp; Qualifications</b><br>
<div><div><div><b>
Experience</b></div><div> 3&ndash;5 years in payments operations, fintech, or cross-border remittance</div></div><br>
<div><div><b>
Domain Knowledge</b></div><div> Deep understanding of payment gateway ecosystems, card schemes (Visa/Mastercard), local APMs, real-time payment rails, and remittance corridors is a plus.</div></div><br>
<div><div><b>
Technical Skills</b></div><div> API integrations, REST/JSON, payment gateway dashboards, SQL for data querying, basic understanding of tokenization and 3DS</div></div><br>
<div><div><b>
Analytical Ability</b></div><div> Strong data analysis and reporting skills; ability to translate data into actionable operational decisions</div></div><br>
<div><div><b>
Leadership</b></div><div> Proven ability to manage cross-functional teams and vendor relationships; experience in building and scaling payments operations teams</div></div><br>
<div><div><b>
Compliance Awareness</b></div><div> Working knowledge of AML requirements, and financial regulatory compliance for cross-border payments</div></div></div><br>
ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile<br>
<p>
</p><p>eEnl2TjDEU</p></div>

Payment Gateways Specialist/ AM

Royal Tech

<p><b>Key Responsibilities</b></p><ul><li>Develop and execute comprehensive social media strategies aligned with business objectives and growth targets.</li><li>Plan, create, and manage organic and paid social media campaigns across platforms including Facebook, Instagram, TikTok, LinkedIn, Pinterest, YouTube, and X (Twitter).</li><li>Drive customer acquisition, retention, and engagement through data-driven social media initiatives.</li><li>Manage advertising budgets and optimize campaigns to achieve target KPIs such as ROAS, CAC, CTR, conversion rate, and engagement metrics.</li><li>Create and oversee content calendars, campaign schedules, and promotional activities.</li><li>Collaborate with creative, design, content, and marketing teams to develop compelling social media content and advertisements.</li><li>Monitor marketplace promotions, seasonal campaigns, product launches, and special sales events.</li><li>Conduct audience research, competitor analysis, and trend monitoring to identify growth opportunities.</li><li>Track campaign performance using analytics tools and provide actionable insights through regular reporting.</li><li>Implement A/B testing strategies for creatives, audiences, ad formats, and messaging.</li><li>Manage influencer marketing initiatives and brand partnerships when required.</li><li>Stay updated with platform algorithm changes, emerging trends, and industry best practices.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor's degree in Marketing, Business, Communications, Digital Marketing, or a related field.</li><li>4&ndash;5 years of experience in social media marketing, with significant experience in eCommerce marketplaces.</li><li>Demonstrated success in managing paid social campaigns with measurable business outcomes.</li><li>Strong understanding of Meta Ads Manager, TikTok Ads, LinkedIn Ads, Pinterest Ads, and other social advertising platforms.</li><li>Experience working with marketplace businesses, online retail brands, or multi-vendor eCommerce platforms.</li><li>Proficiency in analytics and reporting tools such as Google Analytics, Meta Business Suite, and social media management platforms.</li><li>Excellent content planning, copywriting, and communication skills.</li><li>Strong analytical mindset with the ability to interpret data and optimize campaign performance.</li><li>Experience with influencer marketing and affiliate campaigns.</li><li>Knowledge of SEO, email marketing, and broader digital marketing channels.</li><li>Familiarity with eCommerce platforms such as Shopify, WooCommerce, Magento, or marketplace ecosystems.</li></ul><p>Ability to commute/relocate:</p><ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>How many years of experience do you have in social media marketing for eCommerce brands or marketplaces?</li><li>How many years of experience do you have managing paid Meta Ads campaigns?</li><li>How many years of experience do you have running paid campaigns on TikTok and Pinterest?</li><li>What is your current salary?</li><li>What is your salary expectations?</li></ul><p>Work Location: In person</p>

Social Media Marketer

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