customer support representative Jobs in Lahore

customer support representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

sales manager

customer services specialist Jobs in Lahore

customer services specialist

customer success manager

Ophthalytics Inc

Company: OphthalyticsEmployment Type: Full-TimeLocation: Lahore, PakistanExperience: 7+ YearsReporting to: Chief Executive Officer (CEO)Shift Timings: 12:00 PM - 9:00 PM PKTSalary: Competitive USD-based compensation package, aligned with experience and expertiseAbout OphthalyticsOphthalytics is a fast-growing US healthcare AI startup expanding globally. Our mission is to end preventable blindness worldwide by enabling early detection of vision-threatening diseases using advanced imaging and AI.We are among a small number of companies building Explainable AI (XAI) algorithms&mdash;AI that produces clinically meaningful outputs with transparency and trust.Job SummaryWe are seeking a strategic and execution-focused Product Manager to lead the product vision and roadmap for our AI-powered healthcare diagnostics platforms. This role will be responsible for translating clinical needs, regulatory requirements, customer feedback, and commercial objectives into a clear and prioritized product roadmap.The ideal candidate will work closely with healthcare providers, engineering teams, clinical stakeholders, and executive leadership to scale products already deployed in primary care clinics and expand adoption through major distribution partnerships.Key ResponsibilitiesProduct Strategy &amp; Roadmap<ul><li>Own and manage the product roadmap across our AI-powered healthcare diagnostics product suite.</li><li>Define and prioritize product initiatives aligned with company goals and market opportunities.</li><li>Translate customer, clinical, and business requirements into actionable and well-scoped product plans.</li><li>Drive product lifecycle management from ideation through launch and ongoing optimization.</li></ul>Cross-Functional Collaboration<ul><li>Work directly with clinical partners, health system customers, Engineering teams, AI/ML teams, and Executive leadership.</li><li>Facilitate clear communication between technical and non-technical stakeholders.</li><li>Coordinate product delivery timelines, release planning, and go-to-market activities.</li></ul>Healthcare &amp; AI Product Development<ul><li>Define requirements for EHR integrations, AI-generated diagnostic reports, autonomous diagnostic workflows, and clinical decision support tools.</li><li>Collaborate with engineering and AI teams to ensure scalable, compliant, and high-quality product delivery.</li><li>Support usability improvements and ongoing customer experience optimization.</li></ul>Regulatory &amp; Commercialization Support<ul><li>Support FDA regulatory submission documentation and product readiness activities.</li><li>Ensure product requirements align with healthcare compliance and regulatory standards.</li><li>Collaborate on go-to-market planning and commercialization strategies.</li></ul>Product Analytics &amp; KPI Management<ul><li>Track and analyze KPIs including customer adoption, product engagement, report generation volume, revenue pipeline impact, and operational efficiency.</li><li>Use data-driven insights to continuously improve product performance and customer outcomes.</li><li>Monitor market trends, customer feedback, and competitive activity.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Healthcare, Engineering, Computer Science, or related field.</li><li>7+ years of product management experience.</li><li>Experience managing SaaS, healthcare technology, or AI-driven products.</li><li>Strong understanding of product lifecycle management and agile methodologies.</li><li>Experience working with cross-functional technical and clinical teams.</li><li>Excellent communication, leadership, and stakeholder management skills.</li><li>Ability to balance strategic planning with execution.</li></ul>Preferred Qualifications<ul><li>Experience in healthcare AI, medical imaging, diagnostics, or digital health platforms.</li><li>Familiarity with FDA-regulated software products and regulatory workflows.</li><li>Knowledge of EHR systems and healthcare interoperability standards.</li><li>Experience supporting commercialization strategies or grant-funded product initiatives.</li><li>Understanding of AI/ML product workflows and healthcare analytics.</li></ul>Key Skills<ul><li>Product Strategy</li><li>Product Roadmapping</li><li>Healthcare Technology</li><li>AI/ML Product Management</li><li>Regulatory Coordination</li><li>Stakeholder Management</li><li>Cross-Functional Leadership</li><li>Agile &amp; Scrum Methodologies</li><li>Data Analysis &amp; KPI Tracking</li><li>Customer Experience Optimization</li></ul>What Success Looks Like<ul><li>Successfully deliver scalable healthcare AI products aligned with customer and clinical needs.</li><li>Improve product adoption and engagement across healthcare systems.</li><li>Build strong relationships with clinical and enterprise partners.</li><li>Support successful regulatory and commercialization initiatives.</li><li>Drive measurable business and operational impact through product innovation.</li></ul>How to ApplyPlease send:<ul><li>Resume to careers@ophthalytics.com</li><li>Email Subject: US-Based Pakistan Office - AI Product Manager &ndash; Healthcare Technology</li><li>Briefly describe your strongest area and one product you&rsquo;ve taken from concept to launch.</li></ul>Work Location: In person

US-Based Startup Pakistan Office - AI Product Manager – Healthcare Technology

Dawnsol

About DawnsolDawnsol is a software development agency helping businesses build and grow through custom software, Shopify, WordPress, AI solutions, web applications, mobile apps, and digital transformation.We work with clients primarily in the United States, Canada, Australia, and Europe.We are looking for a proactive Business Development &amp; Outbound Sales Executive who can consistently build a qualified sales pipeline through cold outreach, LinkedIn networking, and strategic lead generation.This is a growth-focused role with excellent career opportunities and performance-based incentives.Responsibilities<ul><li>Research and identify companies that match our ideal client profile. Main Target(USA)</li><li>Build targeted prospect lists using Apollo, LinkedIn Sales Navigator, Google, and other research tools.</li><li>Find decision-makers and verify contact information.</li><li>Send personalized cold emails and LinkedIn outreach messages.</li><li>Follow up consistently with prospects.</li><li>Qualify interested leads before scheduling meetings.</li><li>Book discovery calls for the company founder.</li><li>Maintain an organized CRM with all outreach activities.</li><li>Track outreach metrics and continuously improve campaign performance.</li><li>Collaborate with management to refine messaging and targeting.</li></ul>Tools You Should Know<ul><li>Apollo.io</li><li>LinkedIn Sales Navigator</li><li>Instantly or Smartlead</li><li>Google Workspace</li><li>Excel or Google Sheets</li><li>CRM systems (HubSpot, Pipedrive, GoHighLevel, or similar)</li></ul>Experience with Clay, Lemlist, ChatGPT, or AI-assisted outreach is a strong advantage.Requirements<ul><li>3+ years of B2B lead generation or outbound sales experience.</li><li>Excellent written English.</li><li>Experience selling software development, IT services, SaaS, or digital marketing services.</li><li>Strong research and communication skills.</li><li>Self-motivated and organized.</li><li>Comfortable working independently with weekly KPIs.</li></ul>Key Performance Indicators (KPIs)Every month you will be expected to achieve approximately:<ul><li>1,000+ qualified prospects researched.</li><li>500+ personalized outreach emails sent.</li><li>300+ LinkedIn connection requests.</li><li>40+ positive conversations.</li><li>15+ qualified discovery meetings booked.</li></ul>Success will be measured by qualified meetings and revenue generated&mdash;not just the volume of emails sent.What We Offer<ul><li>Competitive salary.</li><li>Performance bonuses.</li><li>Flexible work environment.</li><li>Opportunity to work with international clients.</li><li>Career growth into Business Development Manager or Sales Manager.</li></ul>Location: Block E, Johar Town, LahoreJob Type: Full-TimeSalary: PKR 50,000&ndash;70,000/month + Performance BonusIf you have experience generating qualified B2B leads and enjoy helping a growing software company expand internationally, we'd love to hear from you.Pay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Business Development & Outbound Sales Executive (Software Services)

Babies World

We are seeking a professional and customer-focused Retail Sales Staff to join our team in the Newborn to 7 Years Garments department. The successful candidate will play a key role in delivering exceptional customer service, assisting families in selecting appropriate clothing &amp; footwear for children, while contributing to the overall success of the store.Key Responsibilities:<ul><li>Greet and assist customers courteously and professionally,</li><li>Guide them in the selection of products based on customer needs and preferences.</li><li>Actively promote and sell garments &amp; footwear, achieving individual and team sales targets.</li><li>Maintain a comprehensive understanding of the store&rsquo;s merchandise, including the latest trends, sizing, and fabric care for children&rsquo;s apparel and footwear.</li><li>Ensure that the store displays are organized, clean, and visually appealing, adhering to company standards for presentation.</li><li>Assist with stock replenishment, receiving deliveries, and organizing stock in the store.</li><li>Provide excellent post-sale customer service, handling inquiries, returns, and exchanges professionally.</li></ul>Requirements:<ul><li>At least Matric passed.</li><li>2 years of experience in clothing &amp; footware of babies.</li></ul>Pay: Rs41,000.00 - Rs43,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>Where are you currently working?</li></ul>Experience:<ul><li>Babies clothing &amp; footware: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Salesman Babies clothing & footwear

We are seeking a professional and customer-focused Retail Sales Staff to join our team in the Babies Gears &amp; Furniture department. The successful candidate will play a key role in delivering exceptional customer service, assisting families in selecting appropriate Babies Gears &amp; Furniture, while contributing to the overall success of the store.Key Responsibilities:<ul><li>Greet and assist customers courteously and professionally,</li><li>Guide them in the selection of products based on customer needs and preferences.</li><li>Actively promote and sell Babies Gears &amp; Furniture, achieving individual and team sales targets.</li><li>Maintain a comprehensive understanding of the store&rsquo;s merchandise, including the latest trends, sizing, and designs suitable for children&rsquo;s age.</li><li>Ensure that the store displays are organized, clean, and visually appealing, adhering to company standards for presentation.</li><li>Assist with stock replenishment, receiving deliveries, and organizing stock in the store.</li><li>Provide excellent post-sale customer service, handling inquiries, returns, and exchanges professionally.</li></ul>Requirements:<ul><li>At least Matric passed.</li><li>2 years of experience in Babies Gears &amp; Furniture</li></ul>Pay: Rs41,000.00 - Rs43,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>Where are you currently working?</li></ul>Experience:<ul><li>Babies Gears &amp; Furniture: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Salesman Babies Gears & Furniture

We are seeking a professional and customer-focused Retail Sales Staff to join our team in the New Born Babies Essentials &amp; Feeding Items department. The successful candidate will play a key role in delivering exceptional customer service, assisting families in selecting appropriate new born essentials / feeding, while contributing to the overall success of the store.Key Responsibilities:<ul><li>Greet and assist customers courteously and professionally,</li><li>Guide them in the selection of products based on customer needs and preferences.</li><li>Actively promote and sell New Born Babies Essentials &amp; Feeding items, achieving individual and team sales targets.</li><li>Maintain a comprehensive understanding of the store&rsquo;s merchandise, including the latest trends, sizing, and specific needs for children&rsquo;s essentials.</li><li>Ensure that the store displays are organized, clean, and visually appealing, adhering to company standards for presentation.</li><li>Assist with stock replenishment, receiving deliveries, and organizing stock in the store.</li><li>Provide excellent post-sale customer service, handling inquiries, returns, and exchanges professionally.</li></ul>Requirements:<ul><li>At least Matric passed.</li><li>2 years of experience in New Born Babies Essentials &amp; Feeding Items.</li></ul>Pay: Rs41,000.00 - Rs43,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>Where are you currently working?</li></ul>Experience:<ul><li>New Born Essentials / Feeding Items: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Salesman New Born Babies Essentials & Feeding Items

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

SPERTON - Where Great People Meet

<div>
 <ul>
 <li>
 
 Position:
 
 Warehouse / Store Manager
 </li>
 <li>
 
 Location:
 
 Lahore, Pakistan
 </li>
 <li>
 
 Employment Type:
 
 Full-time
 </li>
 <li>
 
 Department:
 
 Operations / Inventory
 </li>
 <li>
 
 Reporting To:
 
 Management
 </li>
 </ul>
 
 Why This Role?
 
 
 Join a growing organization in the fashion and garment manufacturing industry where you'll play a vital role in ensuring efficient inventory management and seamless material flow across the production lifecycle. This position offers the opportunity to lead warehouse operations, optimize inventory processes, and contribute directly to operational excellence within a fast-paced manufacturing environment.
 
 
 Why Apply for This Role?
 
 <ul>
 <li>
 Be part of a growing and dynamic manufacturing business.
 </li>
 <li>
 Lead end-to-end warehouse and inventory operations.
 </li>
 <li>
 Work closely with production, design, and management teams.
 </li>
 <li>
 Play a key role in improving inventory accuracy and operational efficiency.
 </li>
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 Opportunity for long-term career growth in a collaborative environment.
 </li>
 </ul>
 
 Key Responsibilities
 
 <ul>
 <li>
 Manage the receipt, storage, and issuance of raw materials, trims, accessories, and finished goods.
 </li>
 <li>
 Maintain accurate inventory records and reconcile physical stock with ERP/system records.
 </li>
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 Monitor material movement across all production stages, from raw fabric to finished garments.
 </li>
 <li>
 Coordinate with production and design teams to ensure material availability based on Bill of Materials (BOM).
 </li>
 <li>
 Organize warehouse layout for maximum efficiency and space utilization.
 </li>
 <li>
 Supervise warehouse/store staff and oversee daily operations.
 </li>
 <li>
 Conduct stock audits, cycle counts, and investigate inventory discrepancies.
 </li>
 <li>
 Maintain accurate documentation for all inventory transactions, including GRNs, delivery challans, and issue slips.
 </li>
 <li>
 Coordinate with vendors and logistics partners for timely deliveries and dispatches.
 </li>
 <li>
 Ensure quality checks on incoming materials and outgoing finished products.
 </li>
 <li>
 Maintain safety, cleanliness, and organizational standards within the warehouse.
 </li>
 <li>
 Prepare regular inventory, stock aging, and replenishment reports for management.
 </li>
 </ul>
 
 What We're Looking For in You:
 
 <ul>
 <li>
 3&ndash;6 years of experience in warehouse, store, or inventory management.
 </li>
 <li>
 Previous experience within the textile, garment, fashion manufacturing, or retail industry is essential.
 </li>
 <li>
 Hands-on experience with ERP or inventory management systems;
 
 Odoo experience is highly preferred
 
 .
 </li>
 <li>
 Strong knowledge of inventory control, stock management, and warehouse operations.
 </li>
 <li>
 Experience tracking material movement throughout manufacturing processes.
 </li>
 <li>
 Excellent organizational, documentation, and record-keeping skills.
 </li>
 <li>
 Strong leadership and team supervision abilities.
 </li>
 <li>
 Good communication skills in English and Urdu.
 </li>
 <li>
 Ability to work on the warehouse floor and manage day-to-day operational activities.
 </li>
 </ul>
 
 What We Offer
 
 <ul>
 <li>
 Opportunity to work with a growing and reputable organization.
 </li>
 <li>
 Collaborative and supportive work environment.
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 <li>
 Exposure to end-to-end inventory and manufacturing operations.
 </li>
 <li>
 Career growth and professional development opportunities.
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 <li>
 A challenging role with direct business impact.
 </li>
 </ul>
 
 Why Our Client?
 
 
 Our client is a growing organization in the fashion and garment manufacturing sector, committed to operational excellence, quality, and continuous improvement. They provide an environment where professionals can take ownership, streamline processes, and contribute to the success of a rapidly expanding business.
 
 
 Application Process
 
 
 I look forward to receiving your application! Once submitted, we will review it and consider your fit against other candidates in the process. We strive to ensure an efficient process, though there may occasionally be delays.
 
 
 About Sperton
 
 
 
 Sperton Pakistan
 
 is part of
 
 Sperton Global
 
 , a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.
 
</div>

Warehouse Manager

Explore 78+ Customer success manager in Lahore this August. Find roles across top companies and apply now to boost your career.