customer success manager

HG Marketing

Location: Lahore (Gulberg III, Liberty Market) Working Hours: Monday to Friday | 10:00 AM &ndash; 6:00 PM Employment Type: Full-Time, On-site Salary Range: 70,000 to 85,000 PKR (Based on Experience)Company Description: HG Marketing Ltd helps businesses grow their audience, reach out to leads, and convert their podcasts into a content goldmine. We create high-quality audio and video content with editing services to repurpose across all content platforms. We strive to make our clients a thought leader in their industry.Key Responsibilities:<ul><li>Plan, organize, and maintain content calendars for client podcasts</li><li>Submit raw files for editing, oversee the process, and ensure adherence to client instructions and quality standards</li><li>Ensured all client-delivered assets undergo rigorous quality checks and reviews</li><li>Design or oversee the creation of thumbnails and manage social media posts to promote episodes effectively</li><li>Review edited content for quality and client compliance, managing revisions as necessary</li><li>Act as the primary contact for clients, addressing their needs and keeping them updated on project milestones</li><li>Work closely with editors and content creators to deliver high-quality podcast content.</li></ul>Requirements:<ul><li>Social Media Marketing and Social Media Optimization (SMO) skills</li><li>Proficiency in content planning, editing oversight, and analytics</li><li>Excellent problem-solving, communication, and teamwork skills</li><li>Analytical skills and knowledge of industry quality standards</li><li>Bachelor&rsquo;s degree in marketing, communication, or related field is preferred</li><li>Experience in a similar role is preferred</li><li>Knowledge of platforms like YouTube, Spotify, and Apple Podcasts is a plus</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Success Manager

TCP Software

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
 
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook<h3 class="jobSectionHeader">
As a Channel Partner Success Manager, you will:</h3><ul><li>
Build and maintain strong, long-term relationships with TCP&rsquo;s strategic partners, resellers, and system integrators.
</li><li>Act as the main point of contact for partner engagement, enablement, and performance management.
</li><li>Conduct regular business reviews and joint success planning sessions to ensure partners achieve desired outcomes and growth targets.
</li><li>Collaborate with Sales, Marketing, Product, and Customer Success teams to support partners in expanding TCP&rsquo;s reach and product adoption.
</li><li>Monitor partner performance metrics, identify opportunities for improvement, and execute growth strategies.
</li><li>Drive partner onboarding, training, and certification initiatives to ensure partners are equipped to sell, implement, and support TCP solutions effectively.
</li><li>Assist in resolving partner issues by coordinating with cross-functional teams to ensure timely and effective resolutions.
</li><li>Support renewal and upsell opportunities through close collaboration with internal Account Executives and the partner&rsquo;s customer-facing teams.
</li><li>Maintain accurate and updated partner records, engagement activities, and forecasts in Salesforce.</li></ul>
Requirements<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, or a related field (IT or SaaS background preferred).
</li><li>4+ years of experience in Partner Success, Channel Account Management, or Strategic Alliances within the SaaS industry.
</li><li>Proven ability to manage partner relationships across the entire lifecycle &mdash; from onboarding to growth and retention.
</li><li>Demonstrated success in meeting or exceeding partner growth and engagement goals.
</li><li>Strong business acumen and the ability to translate partner needs into actionable growth strategies.
</li><li>Experience conducting partner enablement sessions, QBRs, and joint business planning.
</li><li>Excellent collaboration, communication, and presentation skills with both internal and external stakeholders.
</li><li>Experience using Salesforce.com, MS PowerPoint, and Excel to manage partner pipelines and report performance.
</li></ul><h3 class="jobSectionHeader">Bonus points if your background includes the following:</h3><ul><li>
Experience in Human Capital Management (HCM), Workforce Management, or similar SaaS solutions.
</li><li>Previous work with system integrators, value-added resellers (VARs), or managed service providers (MSPs).
</li><li>Experience collaborating with Technical Account Managers or Solution Engineers.
</li><li>Ability to work across Central, Mountain, or Pacific Time Zones.
</li><li>Experience working with a globally dispersed Partner or Channel team.</li></ul><h3 class="jobSectionHeader">
Physical Requirements:</h3><ul><li>
Prolonged periods sitting at a desk and working on a computer.
</li><li>Must be able to lift up to 15 pounds at times.</li></ul>
Benefits<ul><li>
Competitive salary</li><li>
PTO and Sick leaves</li><li>
In-Patient &amp; Out-Patient Health insurance</li><li>
Out-Patient Department coverage</li><li>
Provident fund and EOBI</li><li>
The work/life setup you need to be successful.</li><li>
Access to an in-house gym to support your health and well-being</li><li>
A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results</li><li>
The chance to make a genuine impact on the company&rsquo;s growth</li><li>
Plenty of challenging work and the opportunity to stretch yourself</li><li>
The opportunity to work with amazing talent in a fast-growing company that really values their team</li></ul>
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Channel Partner Customer Success Manager Lahore, Punjab, Pakistan

Taraki

<div>
 Our client
 
 Navigator HR
 
 is looking
 
 Assistant Manager Customer Success
 
 in
 
 Lahore.
 
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer- facing operations.
 </li>
 <li>
 Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.
 </li>
 <li>
 Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.
 </li>
 <li>
 Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.
 </li>
 <li>
 Coach team members on communication standards, professionalism, ownership, and structured customer handling.
 </li>
 <li>
 Support onboarding, probation reviews, performance conversations, and capability development of team members.
 </li>
 <li>
 Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.
 </li>
 <li>
 Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.
 </li>
 <li>
 Selection Criteria / Required Competencies
 </li>
 <li>
 Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.
 </li>
 <li>
 Strong customer relationship management skills with the ability to handle critical conversations and service- sensitive situations professionally.
 </li>
 <li>
 Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.
 </li>
 <li>
 Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.
 </li>
 <li>
 Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.
 </li>
 <li>
 High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.
 </li>
 <li>
 Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.
 </li>
 <li>
 Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.
 
 </li>
 </ul>
</div>

Assistant Manager Customer Success - Navigator HR

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
Who We Are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.
<h3 class="jobSectionHeader">
About the Role:</h3>

Onboarding Project Manager - SMB is responsible for building relationships with customers and delivering value in the first 90 days of their journey with Motive. This position involves effectively onboarding the customers, ensuring early product adoption, and educating customers on the value of our products.

A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.
<h3 class="jobSectionHeader">
What You'll Do:</h3>
<ul><li>Serve as the primary point of contact for new SMB customers during their implementation phase</li>
<li>Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption</li>
<li>Monitor customer progress and activities to ensure adoption and timely activation</li>
<li>Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, to resolve complex issues and improve customer experience</li>
<li>Handle a large volume of phone conversations and email inquiries</li>
<li>Build customer loyalty by delivering exceptional customer service</li>
</ul><h3 class="jobSectionHeader">What We're Looking For:</h3>
<ul><li>2+ years prior experience in a customer-facing role (sales and/or support)</li>
<li>Demonstrate Salesforce proficiency &amp; your ability to use data to inform engagement plans</li>
<li>Demonstrate a clear understanding of what success looks like for customers and Motive</li>
<li>Effective listening and problem-solving skills</li>
<li>Excellent communication (both written and verbal) and presentation skills</li>
<li>Proven ability to manage multiple responsibilities with a high attention to detail and professionalism</li>
<li>Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus</li>
<li>Ability to build and maintain relationships with clients and their key personnel</li>
<li>Strong business background including project management, account management, problem-solving, business planning, and analytical skills</li>
<li>Receptive to feedback, willingness to learn and embrace continuous improvement</li></ul></div><div> 
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Implementation Specialist - Spanish

PingPong Payments

<div>
 
 Key Responsibilities:
 
 
 1. Responsible for serving self-registered customers in Pakistan, and taking ownership of the final revenue targets for the self-registration business with Performance Marketing Manager together.
 
 
 2. Establish a comprehensive support system for self-registered customers, including videos, documentation, Q&amp;A, and more.
 
 
 3. Assist customers in resolving all issues related to registration, KYC, KYB, and transaction processes.
 
 
 4. Daily review customers who have not completed KYC, KYB, or transactions within a certain period, and proactively reach out via phone to encourage and facilitate customer transactions.
 
 
 5. Continuously adjust marketing, pricing, product, risk and other related strategies and policies to support business growth through ongoing funnel analysis and customer interviews to maintain market competitiveness.
 
 
 6. Collaborate with the Performance Marketing Manager to independently and completely close the revenue targets set by the company.
 
 
 7. Provide customer insights to the Performance Marketing Manager to improve marketing customer acquisition efficiency.
 
 
 
 
 
 Key Requirements (Experience &amp; Skills)
 
 
 Essential:
 
 
 1. 4+ years of customer service or tele-sales or customer conversion experience in cross-border e-commerce, fintech, payments, or SaaS.
 
 
 2. Understanding of local customer behavior and business culture.
 
 
 3. Have experience in independently taking on revenue business targets and achieving strong results.
 
 
 4. Have extensive experience in documenting standard operating procedures and helping customers resolve process-related issues.
 
 
 5. Have extensive experience in handling customer risk control cases, including understanding the customer's business situation, guiding customers to submit documents, and more.
 
 
 6. Excellent written and verbal English (ability to work with global teams).
 
 
 
 
 
 Preferred:
 
 
 1. Knowledge of CRM platforms (e.g., Braze, HubSpot, Salesforce) is a plus.
 
</div>

Customer Conversion Manager

My Tutor Source (MTS)

Job Title: Customer Success ExecutiveLocation: DHA Phase 1, LahoreShift Timings: 1:00 PM &ndash; 10:00 PM (With Alternative Saturdays On)My Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Senior Customer Success.Responsibilities include but are not limited to:<ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul>Application Question(s):<ul><li>How many years of experience you have?</li><li>If selected than in how many days you can join?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Success Executive

Central Tech Services

Pexdel.com is seeking a Customer Success Executive to manage and deliver excellent client support for our international campaigns. The ideal candidate will have experience handling customer support teams, maintaining service quality, and ensuring client satisfaction.Key Responsibilities:<ul><li>Manage and support existing customers to ensure satisfaction and retention</li><li>Handle customer queries via calls, emails, and chat in a timely manner</li><li>Provide product/service guidance and resolve customer issues effectively</li><li>Maintain strong communication and follow-ups with clients</li><li>Identify opportunities to improve customer experience</li><li>Work closely with internal teams to resolve escalations</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Problem-solving and customer handling abilities</li><li>Basic understanding of CRM tools (preferred)</li><li>Ability to work in a fast-paced environment</li><li>Freshers with good communication skills can also apply</li></ul>Note: Female candidates are encouraged to applyWilling to work in Night shift.Must have Minimum 2-3 years Experience.Must be Fluent in English.Location: Central Tower 2, Hali Road, Gulberg 3, Lahore Job Type: Full-time, Onsite Shift Timings: (6:00 PM &ndash; 3:00 AM, Monday to Friday)How to Apply: Apply directly on indeed or Send your CV to +92 328 1648517.Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Success Executive (Female candidates are encouraged to apply)

Explore 781+ Customer success manager in Lahore this May. Find roles across top companies and apply now to boost your career.