customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

sales manager

customer success specialist Jobs in Lahore

customer success specialist

customer support specialist Jobs in Lahore

customer support specialist

customer success manager

Avanceon

<div>About the Role
We are seeking a Customer Success &amp; Support Lead with a solid engineering background and a strong commercial mindset. Beyond managing the post-sales lifecycle, this role demands someone who can confidently navigate senior stakeholders, influence decision-making, and actively drive revenue expansion through upsells and cross-sells.
If you excel at building credibility, creating commercial value, and converting customer needs into growth opportunities, you will thrive here.
Key Responsibilities
Customer Success Leadership
<ul><li>Own the complete customer lifecycle from onboarding to value realization, renewal, and long-term retention.</li><li>
Develop success plans aligned to measurable business outcomes and customer KPIs.</li><li>
Monitor product adoption, realize value, drive engagement, and intervene proactively to mitigate risks.</li><li>
Conduct structured business reviews, health assessments, and strategic feedback sessions.</li><li>
Build strong executive-level relationships across customer accounts.</li><li>
Drive commercial expansion by understanding customer priorities and aligning them with product capabilities.</li><li>
Strengthen account relationships to secure renewals and minimize churn.</li><li>
Act as the internal &ldquo;customer advocate&rdquo; to ensure performance, service quality, and value delivery remain aligned with commercial objectives</li></ul>
Customer Support &amp; Operational Excellence
<ul><li>Lead front-line support operations ensuring timely resolution of issues with clear, transparent communication.</li><li>
Strengthen support workflows, escalation protocols, and SLAs.</li><li>
Maintain and continuously improve internal knowledge repositories.</li><li>
Work closely with engineering/product teams to resolve technical issues with precision.</li></ul>
Sales, Stakeholder Management &amp; Business Enablement
<ul><li>Strong sales acumen with the capability to navigate senior stakeholders and steer commercial conversations toward upsell outcomes.</li><li>
Work closely with Sales to shape renewal strategies, negotiate terms, and support commercial proposals.</li><li>
Provide deep customer insights that guide sales positioning and product strategy.</li><li>
Support opportunity scoping, technical clarifications, and solution tailoring during expansion discussions.</li></ul>
Required Skills &amp; Experience
<ul><li>Bachelor's degree in Engineering (Electrical, Electronics, Mechatronics, Industrial, Software, or related fields).</li><li>
3 to 5 years of experience in customer success, sales, customer support, account management, or technical client-facing roles.</li><li>
Strong technical acumen with ability to interpret solution architectures and operational workflows.</li><li>
Advanced Excel skills; working experience with Jira, HubSpot; and ability to leverage automation tools for reporting and customer management.</li><li>
Proven record of driving commercial conversations, influencing stakeholders, and closing upsell/cross-sell opportunities.</li><li>
Exceptional stakeholder management skills, capable of engaging both operational teams and senior executives with confidence.</li><li>
Excellent communication, negotiation, conflict resolution, and analytical problem-solving skills.</li></ul></div>

Customer Success & Support Lead

Instacare Technologies

We&rsquo;re seeking an IT Support Manager to lead our Customer Success team, manage post-sale relationships, and ensure our clients (doctors, clinics, hospitals, pharmacies and labs) achieve full value from the platform. This role requires a strategic thinker who can lead onboarding, support retention, mentor team members, and serve as the bridge between customers and product teams.Key Responsibilities<ul><li>Own the entire customer lifecycle from onboarding to retention and upsell.</li><li>Coordinate onboarding processes: training, implementation checklists, initial data setup.</li><li>Act as the main point of contact for key clients, ensuring satisfaction and adoption.</li><li>Monitor client health (usage data, feedback, issues) and proactively prevent churn.</li><li>Collaborate with product and support teams to address client needs and improve services.</li><li>Oversee support tickets, escalations, and ensure resolution SLAs are met</li><li>Mentor and manage a small team of Customer Success Executives</li><li>Prepare monthly reports: onboarding progress, churn risks, client feedback, upsell opportunities</li><li>Drive customer engagement with new features, modules, and services</li><li>Build long-term relationships with client stakeholders (hospital admin, doctors, etc.)</li><li>Manage renewal and upgrade conversations in coordination with Sales team</li></ul>Requirements<ul><li>5&ndash;7 years of experience in Customer Success, Account Management, Implementation, or Client Services (preferably in SaaS, software, or healthcare tech)</li><li>Excellent verbal and written communication skills in English &amp; Urdu</li><li>Strong problem-solving, conflict resolution, and relationship-building abilities</li><li>Familiar with onboarding, training, and usage adoption for software tools</li><li>Experience with hospitals, clinics, EMR systems, or B2B SaaS is a strong plus</li><li>Strong leadership and people management skills</li><li>Tech-savvy and capable of understanding software workflows and configurations</li><li>Detail-oriented with a data-driven mindset</li></ul>Education<ul><li>Bachelor&rsquo;s degree required (BBA, MBA, Health Administration, Computer Science, or related)</li><li>Certification in Customer Success, Project Management, or Healthcare IT is a plus.</li></ul>Salary &amp; BenefitsCompetitive market salaryMonthly performance bonuses (based on retention, onboarding metrics)Annual performance review with promotion opportunityFlexible working hours (if needed)Opportunity to work with a leading healthcare software platform in PakistanJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Software Success / IT Support (Manager)

Lumovy Technology Solutions

<div>About Illumina Technology Solutions, LLC 
At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com 
About the role 
 
The Customer Success Specialist within the Customer Experience &amp; Growth (CXG) team for Business Applications plays a critical role in driving and delivering high-impact partner-facing events, such as the Dynamics 365 Solution Architect Bootcamps and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with Dynamics 365, Power Platform, and Copilot Studio/AI Agent development.
The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners. 
Essential Functions 
 
Demand Generation &amp; Partner Registration<ul><li>
Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.</li><li>
Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.</li><li>
Facilitate partner qualification, registration, and approval processes with timely communication.</li><li>
Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.</li></ul><h4 class="jobSectionHeader">
Content Management</h4><ul><li>
Partner with Product Teams and Solution Architects to develop event content by product track.</li><li>
Manage content schedules and milestones; ensure alignment with event timelines.</li><li>
Support presenters with templates, logistics, and review processes.</li><li>
Coordinate and manage office hours for content support.</li></ul><h4 class="jobSectionHeader">
End-to-End Event Planning &amp; Project Management</h4><ul><li>
Lead project planning, status reporting, and weekly cross-functional stand-ups.</li><li>
Maintain and execute against a detailed project timeline across all event workstreams.</li><li>
Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.</li><li>
Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).</li><li>
Respond to and resolve real-time onsite issues.</li></ul><h4 class="jobSectionHeader">
Post-Event Wrap-Up</h4><ul><li>
Collect, analyze, and report on post-event survey feedback.</li><li>
Conduct internal debriefs to extract lessons learned and integrate into future planning.</li><li>
Deliver post-event reports, including participation metrics and recommendations for improvement.</li></ul><h4 class="jobSectionHeader">
Continuous Improvement</h4><ul><li>
Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.</li><li>
Maintain partner satisfaction and program growth as key success metrics.</li></ul>
Required Qualifications 
 
Core Skills &amp; Competencies<ul><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Excellent organization and attention to detail.</li><li>
Self-motivated with proactive follow-up and project ownership.</li><li>
Capable of working independently and cross-functionally with diverse teams.</li><li>
Strong presentation and stakeholder engagement skills.</li><li>
Analytical mindset and adaptability to manage multiple priorities.</li></ul><h4 class="jobSectionHeader">
Preferred Experience</h4><ul><li>
Previous experience at Microsoft or with the Microsoft partner channel.</li><li>
Background as a Partner or Customer Success Manager.</li><li>
Experience in customer/stakeholder-facing relationship roles.</li><li>
Prior event management experience is a strong plus.</li><li>
Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.</li><li>
Comfortable working 3&ndash;4+ hours during Pacific Time business hours.</li></ul> 
Performance Indicators<ul><li>
Partner satisfaction and feedback.</li><li>
Growth and expansion of the partner skilling program.</li><li>
Timely and effective cross-team communication and coordination.</li><li>
Execution excellence across logistics, content, and stakeholder engagement.</li></ul> 
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status</div>

Customer Success Specialist

CrecenTech

We are seeking an experienced and proactive Customer Experience Specialist to oversee daily operations and team management with a focus on achieving operational excellence, customer satisfaction, and cost-efficiency. This role also involves ensuring optimal use of technology and maintaining a productive, well-coordinated workforce.The ideal candidate will be highly organized, dependable, and results-oriented, with a strong capacity for real-time problem-solving and strategic thinking. You should be capable of seeing both immediate needs and the broader organizational goals while upholding exceptional communication and customer service standards.Key Responsibilities:Building and Maintaining Relationships:Establishing strong, positive and long lasting relationships with clients, acting as a primary point of contact and advocating for their needs ensuring value addition.Customer Project Management and Onboarding:Overlooking the customer&rsquo;s project lifecycle ensuring timely and quality delivery along with guiding them through the initial setup and training process, ensuring they understand how to use the product effectively and achieve their goals.Identifying and Addressing Issues:Proactively identifying potential issues or challenges customers may face and working with internal teams to resolve them and ensuring the customers feel valued and satisfied.Gathering Feedback:Collecting customer feedback on the ongoing or delivered services and resources allocated to their projects and sharing this feedback with relevant teams to drive improvements.Upselling and Cross-selling:Identifying opportunities to expand the customer relationship by offering additional products or services that align with their needs ensuring that they are satisfied with their existing services.Monitoring and Analyzing Success Metrics:Tracking customer health and success metrics to understand their overall satisfaction and identify areas for improvement.Requirements:<ul><li>Minimum of 2 years&rsquo; experience in international client management or supervisory role within IT industry.</li><li>Strong understanding of customer service KPIs and performance evaluation.</li><li>Experience in reporting, budgeting, and basic financial analysis (cost-benefit, ROI).</li><li>Proficient with MS Office and relevant call center systems/software.</li><li>Excellent communication, interpersonal, and leadership skills.</li><li>Organized and analytical with a problem-solving mindset.</li><li>Positive, patient, and empathetic approach to client relations.</li><li>A bachelor&rsquo;s degree in a relevant field is preferred.</li><li>Certified Customer Success Manager (CCSM) or equivalent certification is a plus.</li></ul>Employee Benefits:<ul><li>At least two bonuses per year (Eid Bonus)</li><li>Monthly Punctuality Allowance</li><li>Monthly Inflation Allowance</li><li>Performance-Based Bonuses</li><li>Annual Leaves Encashment</li><li>Upselling Incentives</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Double salary on Gazetted Holidays</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebrations</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations, and Trips</li><li>5 days a week (work-life balance)</li></ul>Job Location: Link Road Model Town, LahoreJob Timings: 6 PM to 3 AMJob Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working night shifts?</li><li>What are your salary expectations?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Experience Specialist

<div>
 
 About Illumina Technology Solutions, LLC
 
 
 
 At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com
 
 
 
 About The Role
 
 
 
 The
 
 
 Customer Success Specialist within
 
 
 the
 
 
 Customer Experience &amp; Growth (CXG)
 
 
 team for
 
 
 Business Applications
 
 
 plays a critical role in driving and delivering high-impact partner-facing events, such as the
 
 
 Dynamics 365 Solution Architect Bootcamps
 
 
 and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with
 
 
 Dynamics 365
 
 
 ,
 
 
 Power Platform
 
 
 , and
 
 
 Copilot Studio/AI Agent development
 
 
 .
 
 
 The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners.
 
 
 
 Essential Functions
 
 
 
 
 
 Demand Generation &amp; Partner Registration
 
 
 
 
 <ul>
 <li>
 Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.
 </li>
 <li>
 Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.
 </li>
 <li>
 Facilitate partner qualification, registration, and approval processes with timely communication.
 </li>
 <li>
 Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.
 
 
 </li>
 </ul>
 
 
 Content Management
 
 
 
 
 <ul>
 <li>
 Partner with Product Teams and Solution Architects to develop event content by product track.
 </li>
 <li>
 Manage content schedules and milestones; ensure alignment with event timelines.
 </li>
 <li>
 Support presenters with templates, logistics, and review processes.
 </li>
 <li>
 Coordinate and manage office hours for content support.
 
 
 </li>
 </ul>
 
 
 End-to-End Event Planning &amp; Project Management
 
 
 
 
 <ul>
 <li>
 Lead project planning, status reporting, and weekly cross-functional stand-ups.
 </li>
 <li>
 Maintain and execute against a detailed project timeline across all event workstreams.
 </li>
 <li>
 Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.
 </li>
 <li>
 Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).
 </li>
 <li>
 Respond to and resolve real-time onsite issues.
 
 
 </li>
 </ul>
 
 
 Post-Event Wrap-Up
 
 
 
 
 <ul>
 <li>
 Collect, analyze, and report on post-event survey feedback.
 </li>
 <li>
 Conduct internal debriefs to extract lessons learned and integrate into future planning.
 </li>
 <li>
 Deliver post-event reports, including participation metrics and recommendations for improvement.
 
 
 </li>
 </ul>
 
 
 Continuous Improvement
 
 
 
 
 <ul>
 <li>
 Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.
 </li>
 <li>
 Maintain partner satisfaction and program growth as key success metrics.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 
 
 Core Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Strong interpersonal, verbal, and written communication skills.
 </li>
 <li>
 Excellent organization and attention to detail.
 </li>
 <li>
 Self-motivated with proactive follow-up and project ownership.
 </li>
 <li>
 Capable of working independently and cross-functionally with diverse teams.
 </li>
 <li>
 Strong presentation and stakeholder engagement skills.
 </li>
 <li>
 Analytical mindset and adaptability to manage multiple priorities.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Previous experience at Microsoft or with the Microsoft partner channel.
 </li>
 <li>
 Background as a Partner or Customer Success Manager.
 </li>
 <li>
 Experience in customer/stakeholder-facing relationship roles.
 </li>
 <li>
 Prior event management experience is a strong plus.
 </li>
 <li>
 Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.
 </li>
 <li>
 Comfortable working 3&ndash;4+ hours during Pacific Time business hours.
 
 
 </li>
 </ul>
 
 
 Performance Indicators
 
 
 
 
 <ul>
 <li>
 Partner satisfaction and feedback.
 </li>
 <li>
 Growth and expansion of the partner skilling program.
 </li>
 <li>
 Timely and effective cross-team communication and coordination.
 </li>
 <li>
 Execution excellence across logistics, content, and stakeholder engagement.
 
 
 </li>
 </ul>
 We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
</div>

Avanceon Middle East & South Asia

<div>
 
 About The Role
 
 
 
 We are seeking a Customer Success &amp; Support Lead with a solid engineering background and a strong commercial mindset. Beyond managing the post-sales lifecycle, this role demands someone who can confidently navigate senior stakeholders, influence decision-making, and actively drive revenue expansion through upsells and cross-sells.
 
 
 If you excel at building credibility, creating commercial value, and converting customer needs into growth opportunities, you will thrive here.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Success Leadership
 
 
 
 <ul>
 <li>
 Own the complete customer lifecycle from onboarding to value realization, renewal, and long-term retention.
 </li>
 <li>
 Develop success plans aligned to measurable business outcomes and customer KPIs.
 </li>
 <li>
 Monitor product adoption, realize value, drive engagement, and intervene proactively to mitigate risks.
 </li>
 <li>
 Conduct structured business reviews, health assessments, and strategic feedback sessions.
 </li>
 <li>
 Build strong executive-level relationships across customer accounts.
 </li>
 <li>
 Drive commercial expansion by understanding customer priorities and aligning them with product capabilities.
 </li>
 <li>
 Strengthen account relationships to secure renewals and minimize churn.
 </li>
 <li>
 Act as the internal &ldquo;customer advocate&rdquo; to ensure performance, service quality, and value delivery remain aligned with commercial objectives
 
 
 </li>
 </ul>
 
 Customer Support &amp; Operational Excellence
 
 
 
 <ul>
 <li>
 Lead front-line support operations ensuring timely resolution of issues with clear, transparent communication.
 </li>
 <li>
 Strengthen support workflows, escalation protocols, and SLAs.
 </li>
 <li>
 Maintain and continuously improve internal knowledge repositories.
 </li>
 <li>
 Work closely with engineering/product teams to resolve technical issues with precision.
 
 
 </li>
 </ul>
 
 Sales, Stakeholder Management &amp; Business Enablement
 
 
 
 <ul>
 <li>
 Strong sales acumen with the capability to navigate senior stakeholders and steer commercial conversations toward upsell outcomes.
 </li>
 <li>
 Work closely with Sales to shape renewal strategies, negotiate terms, and support commercial proposals.
 </li>
 <li>
 Provide deep customer insights that guide sales positioning and product strategy.
 </li>
 <li>
 Support opportunity scoping, technical clarifications, and solution tailoring during expansion discussions.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Electrical, Electronics, Mechatronics, Industrial, Software, or related fields).
 </li>
 <li>
 3 to 5 years of experience in customer success, sales, customer support, account management, or technical client-facing roles.
 </li>
 <li>
 Strong technical acumen with ability to interpret solution architectures and operational workflows.
 </li>
 <li>
 Advanced Excel skills; working experience with Jira, HubSpot; and ability to leverage automation tools for reporting and customer management.
 </li>
 <li>
 Proven record of driving commercial conversations, influencing stakeholders, and closing upsell/cross-sell opportunities.
 </li>
 <li>
 Exceptional stakeholder management skills, capable of engaging both operational teams and senior executives with confidence.
 </li>
 <li>
 Excellent communication, negotiation, conflict resolution, and analytical problem-solving skills.
 </li>
 </ul>
</div>

Programmers Force

Key Responsibilities:Global Sales &amp; Business Development<ul><li>Own the complete sales cycle: prospecting &rarr; demo &rarr; proposal &rarr; negotiation &rarr; closing.</li><li>Build and manage a strong pipeline across US, UK/EU, Africa, and GCC.</li><li>Meet and exceed monthly and quarterly revenue targets.</li><li>Prepare sales decks, demos, proposals, and technical documentation.</li></ul>Customer Success &amp; Account Management<ul><li>Manage onboarding, training, and retention of enterprise customers.</li><li>Maintain strong relationships with C-level and decision makers.</li><li>Reduce churn by proactive business reviews and strategic engagement.</li><li>Drive upsell and cross-sell opportunities across the product suite.</li><li>Manage escalations and ensure seamless customer experiences.</li></ul>Technical Support Integration<ul><li>Work closely with support and product teams to resolve client issues.</li><li>Understand API workflows, verification logic, AML screening rules, and dashboard features.</li><li>Convert customer feedback into actionable product improvements.</li></ul>Market &amp; Product Growth<ul><li>Share market insights, competitor intelligence, and industry trends.</li><li>Support marketing and pre-sales content creation.</li><li>Contribute to product roadmap and feature improvement discussions.</li></ul>RequirementsMust-Have<ul><li>5&ndash;10 years of experience in Sales, Business Development, or Customer Success (preferably SaaS).</li><li>Strong exposure to KYC/AML, Fintech, Fraud Prevention, or Compliance platforms.</li><li>Experience handling global markets (US/UK/EU/GCC).</li><li>Excellent presentation, communication, and negotiation skills.</li><li>Ability to understand product workflows and API-based solutions.</li><li>Proven track record of exceeding sales targets.</li></ul>Nice-to-Have<ul><li>Experience managing enterprise onboarding &amp; technical escalations.</li><li>Knowledge of AML regulations, identity verification, or risk scoring engines.</li><li>Prior experience in a high-growth SaaS product company.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs275,000.00 per monthWork Location: In person

Account Executive - Global Sales & Customer Success

Explore 1039+ Customer success manager in Lahore this December. Find roles across top companies and apply now to boost your career.

1039 customer success manager jobs IN Lahore

Customer Success & Support Lead

Software Success / IT Support (Manager)

Customer Success Specialist

Customer Experience Specialist

Customer Success Specialist

Customer Success & Support Lead

Account Executive - Global Sales & Customer Success