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customer success manager

CureMD

<div><div>Job Overview:</div><div></div><div>
The Manager &ndash; Customer Success will lead and elevate the EMR/Oncology Support team by shifting from reactive service to proactive customer partnership. This role serves as a catalyst to enhance team performance, strengthen operational structure, and foster a culture of accountability and growth. The manager will build a high-performing, customer-centric environment by mentoring team members, clarifying processes, and supporting skill development. The role also involves leading strategic initiatives to improve customer experience, streamline workflows, and ensure timely resolution of complex escalations. The ideal candidate is a dynamic leader passionate about coaching teams, optimizing support operations, and delivering consistent value to both customers and the organization.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Re-establish role clarity and RACI within 30 days.</div></li><li><div>
Conduct weekly one-on-one meetings and publish individual performance development plans (PDPs) with quarterly targets.</div></li><li><div>
Launch &ldquo;Deep Dive Friday&rdquo; knowledge-sharing sessions with 100% of technical staff presenting within 90 days.</div></li><li><div>
Publicly recognize team wins and reduce negative escalations by 40% within 6 months.</div></li><li><div>
Implement early warning dashboards for the top 10 issues to reduce repeat tickets by 25% within 180 days.</div></li><li><div>
Mentor the Associate Manager on empathetic leadership and change management, co-leading two retrospectives per month.</div></li><li><div>
Hold monthly health checks with Product and Development teams, providing insights to influence the product roadmap.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree (foreign education is a plus).</div></li><li><div>
5&ndash;6 years of experience in customer success with at least 2 years in a leadership role.</div></li><li><div>
Strong skills in customer success methodologies, performance metrics, and team coaching.</div></li><li><div>
Excellent communication, negotiation, and stakeholder management abilities.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div>

Manager Customer Success - EMR

Motive

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 <br/>
 <br/>
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 <br/>
 <br/>
 Visit gomotive.com to learn more.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Commercial Account Manager, you will work with growing and strategically important customers. Professionals in this role generally build on their SMB experience, handling larger, more complex accounts that require a nuanced understanding of the Motive platform and the customer&rsquo;s operational challenges. We are looking for individuals with a track record of success, strong motivation, exposure to US customers, and a commitment to refining their sales and account management skillset.
 <br/>
 <br/>
 A successful Commercial Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, and a high attention to detail are essential. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. Expect a fast-paced, quota-driven environment where adaptability is key.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop strong executive relationships and a deep understanding of your commercial clients&rsquo; businesses in order to identify opportunities for growth and expansion.
  </li>
  <li>
   Conduct thorough needs analysis to align customer pain points with the Motive solution.
  </li>
  <li>
   Perform compelling product demos tailored to the unique needs of your commercial accounts.
  </li>
  <li>
   Collaborate with cross-functional teams&mdash;customer success, support, product specialists, sales engineers, analytics, and more&mdash;to optimize growth opportunities for your customers.
  </li>
  <li>
   Manage contract renewals and minimize churn, ensuring maximum revenue retention through proactive communication and strategic account planning.
  </li>
  <li>
   Proactively resolve issues by identifying root causes, determining the best course of action, and implementing solutions.
  </li>
  <li>
   Strategically plan to meet and exceed sales goals and revenue quotas.
  </li>
  <li>
   Deepen your understanding of the Motive platform and market trends to provide consultative insight to customers and internal teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We're Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
  </li>
  <li>
   4+ years of relevant or transferable work experience (post a higher education degree).
  </li>
  <li>
   Demonstrated success in an end-to-end sales or account management environment, including complex deal management.
  </li>
  <li>
   Effective leadership or influencing skills with the capacity to manage both internal stakeholders and customer executives.
  </li>
  <li>
   Strong relationship-building skills with the ability to engage decision-makers by understanding their business challenges and mapping them to Motive&rsquo;s offerings.
  </li>
  <li>
   Excellent communication skills for presenting, negotiating, and overcoming objections in a consultative environment.
  </li>
  <li>
   Proven experience managing contract renewals and mitigating churn to drive revenue retention.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
  <br/>
  <br/>
 </em>
 <em>
  Please review our Candidate Privacy Notice here.
  <br/>
  <br/>
 </em>
 <em>
  UK Candidate Privacy Notice here.
  <br/>
  <br/>
 </em>
 <em>
  The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 </em>
</div>


Commercial Account Manager

TCP Software

<div>
 <em>
  TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
 </em>
 <br/>
 <br/>
 <strong>
  About TCP (TimeClock Plus):
  <br/>
  <br/>
 </strong>
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 <br/>
 <br/>
 <strong>
  As a SMB Account Manager, you will:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify as a subject matter expert and advisor to prospective customers, through knowledge of current trends and topics of interest within assigned market segment(s)
  </li>
  <li>
   Drive recurring subscription revenue via new customers
  </li>
  <li>
   Achieve and exceed assigned sales revenue quota
  </li>
  <li>
   Efficiently and effectively conduct needs assessments at various levels and within multiple customer groups (technical, a line of business, executive, etc.)
  </li>
  <li>
   Communicate effectively the features and benefits of our niche software products
  </li>
  <li>
   Maintain an organized database of accounts, opportunities and associated activities
  </li>
  <li>
   Perform customized presentations and product demonstrations
  </li>
  <li>
   Accurately manage, track, and precisely forecast revenue opportunities
  </li>
  <li>
   Communicate a compelling and concise value proposition for potential customers
  </li>
  <li>
   Develop and maintain on-going promotion of company and its capabilities to assigned market segments, resulting in expected level of awareness and interaction
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree preferred
  </li>
  <li>
   Proven success in sales, marketing, business development or customer service in a call center environment
  </li>
  <li>
   1-3 years of software sales experience preferred
  </li>
  <li>
   "Hunter" mentality, balancing prospect research tactics with high volume communications to find, cultivate and close new business
  </li>
  <li>
   Strategic mindset with ability to develop plans with key milestones and fluid alterations to achieve success
  </li>
  <li>
   Ability to create and assess sales opportunities in prospective customer organizations via a consultative approach leading to trusted advisor status
  </li>
  <li>
   Ability to understand and effectively communicate all product and service offerings to customers and prospects, utilizing a servant-based methodology and attitude
  </li>
  <li>
   Focused attention to detail through probing questions and active listening skills
  </li>
  <li>
   Highly motivated, results-oriented, and high-integrity professional with quantifiable success in previous endeavors
  </li>
  <li>
   Exceptional telephone and interpersonal communication skills, reflected by captivating storytelling and personal engagement
  </li>
  <li>
   Thrives in a team environment and is a self-starter who takes initiative. Yearns to be both a mentor and student contributing to the collective success of their team
  </li>
  <li>
   Must be able to work well under pressure, manage competing priorities, and meet deadlines
  </li>
  <li>
   Demonstrated track record of success in achieving and exceeding assigned goals
  </li>
  <li>
   Strong sense of accountability relative to goal attainment and supporting best practices/actions
  </li>
  <li>
   Outgoing, high-energy personality who enjoys new "adventures" and helping others to solve problems
  </li>
  <li>
   Proficiency using CRM automation tools such as Salesforce a plus
  </li>
  <li>
   Comfortable with demonstrating software products, stressing impact of features with relative value propositions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary
  </li>
  <li>
   PTO and Sick leaves
  </li>
  <li>
   In-Patient Health insurance
  </li>
  <li>
   Provident fund and EOBI
  </li>
  <li>
   The work/life set up you need to be successful
  </li>
  <li>
   A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
  </li>
  <li>
   The chance to make a genuine impact on the company's growth
  </li>
  <li>
   Plenty of challenging work and the opportunity to stretch yourself
  </li>
  <li>
   The opportunity to work with amazing talent in a fast-growing company that really values their team
  </li>
 </ul>
</div>


SMB Account Manager

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matric or above
  </li>
  <li>
   Excellent English Written and Verbal Communication
  </li>
  <li>
   American or neutral accent
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Must be alteast 18 Years old and hold valid CNIC.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Start Your Career At ibex.?
  <br/>
  <br/>
 </strong>
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 <br/>
 <br/>
 <strong>
  What Makes You A Good Fit For This Job?
  <br/>
  <br/>
 </strong>
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 <br/>
 <br/>
 <strong>
  What We Seek In You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborative mindset
  </li>
  <li>
   Customer service focus
  </li>
  <li>
   Hands-on-problem solving ability
  </li>
  <li>
   The ability to communicate technical information in a simple manne
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Learning And Takeaways
  <br/>
  <br/>
 </strong>
 Here @ ibex. we will help build you!
 <br/>
 <br/>
 <ul>
  <li>
   Unlimited exposure
  </li>
  <li>
   A chance to polish your skills
  </li>
  <li>
   A great learning environment
  </li>
  <li>
   Ample experience to build a future path for yourself
  </li>
  <li>
   An opportunity to operate with a highly trained and diversified network of people
   <br/>
   <br/>
  </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 <br/>
 <br/>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Success Specialist

CS Outsource

<div>
 <p>
  <strong>
   Virtual Assistant (US Operations &ndash; On-Site)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  We are looking for a proactive and detail-oriented
  <strong>
   Virtual Assistant
  </strong>
  to support our US-based operations. The ideal candidate has strong communication skills, excellent organizational habits, and the ability to manage administrative tasks, customer interactions, and coordination duties efficiently while working on-site.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Overview
  </strong>
 </p>
 <p>
  The Virtual Assistant will handle daily operational and support tasks including responding to inquiries, coordinating with internal teams, managing schedules, updating documents, and ensuring smooth workflow for US clients and business processes. This role requires multitasking, professionalism, and a strong customer-first mindset.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Communication &amp; Support
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly to inquiries via phone, email, chat, and internal platforms.
  </li>
  <li>
   Provide clear information regarding services, processes, instructions, and project details.
  </li>
  <li>
   Assist with customer or client concerns and escalate complex cases when needed.
  </li>
  <li>
   Maintain a courteous and professional tone across all communication channels.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Administrative &amp; Operations Support
  </strong>
 </p>
 <ul>
  <li>
   Manage calendars, schedules, and task lists.
  </li>
  <li>
   Coordinate with internal teams or service vendors as required.
  </li>
  <li>
   Monitor ongoing tasks and ensure timely follow-ups.
  </li>
  <li>
   Assist with checklists, documentation, and workflow processes.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Management &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Maintain accurate data in CRMs or management systems.
  </li>
  <li>
   Update spreadsheets, booking sheets, and project trackers.
  </li>
  <li>
   Prepare daily/weekly reports on tasks, issues, and progress.
  </li>
  <li>
   Keep all records organized and up to date.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Process Support
  </strong>
 </p>
 <ul>
  <li>
   Assist in resolving recurring operational issues.
  </li>
  <li>
   Contribute ideas to streamline workflows and improve efficiency.
  </li>
  <li>
   Help update SOPs and internal guidelines.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   1&ndash;2 years of experience as a VA, CSR, admin support, or operations assistant (preferred).
  </li>
  <li>
   Strong English communication (written and spoken).
  </li>
  <li>
   Excellent organizational skills and attention to detail.
  </li>
  <li>
   Ability to multitask in a fast-paced environment.
  </li>
  <li>
   Comfortable using CRMs, spreadsheets, and online tools.
  </li>
  <li>
   Strong problem-solving ability with a customer-first mindset.
  </li>
  <li>
   Able to work independently as well as within a team.
  </li>
  <li>
   Punctual and reliable for on-site work.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <ul>
  <li>
   Stable on-site role with exposure to international operations.
  </li>
  <li>
   Opportunities for career growth in admin, operations, or customer service.
  </li>
  <li>
   Supportive work environment.
  </li>
  <li>
   Work with modern tools, systems, and US-based workflows.
  </li>
  <li>
   Your contribution directly supports smooth operations and client satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Lahore &ndash; Johar Town
 </p>
 <p>
  🕒
  <strong>
   Shift:
  </strong>
  US Timing (7 PM &ndash; 4 AM PKT)
 </p>
 <p>
  💼
  <strong>
   Work Type:
  </strong>
  On-site | Full-Time
 </p>
 <p>
  💰
  <strong>
   Salary:
  </strong>
  PKR 100,000 &ndash; 130,000
 </p>
 <p>
 </p>
</div>


Virtual Assistant

<div>
 <p>
  <strong>
   Operations Executive (US Operations)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Title:
  </strong>
  Operations Executive &ndash; US Operations
 </p>
 <p>
  <strong>
   Work Hours:
  </strong>
  07:00 PM &ndash; 04:00 AM (Night Shift)
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Johar Town, Lahore (On-Site)
 </p>
 <p>
  <strong>
   Employment Type:
  </strong>
  Full-Time
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are hiring a
  <strong>
   highly organized and detail-oriented Operations Executive
  </strong>
  to manage and optimize
  <strong>
   US-based operations
  </strong>
  during the night shift. The ideal candidate will ensure smooth daily workflows, maintain service-level compliance, and coordinate effectively with internal teams and US clients. If you have hands-on experience in
  <strong>
   BPO operations
  </strong>
  ,
  <strong>
   customer service
  </strong>
  , or
  <strong>
   US process management
  </strong>
  , this role offers a strong career growth opportunity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Manage and oversee
   <strong>
    day-to-day US operations
   </strong>
   to ensure seamless service delivery.
  </li>
  <li>
   Monitor
   <strong>
    performance metrics, SLAs, KPIs, and workflow productivity
   </strong>
   to maintain operational efficiency.
  </li>
  <li>
   Coordinate with
   <strong>
    US clients, stakeholders, and cross-functional teams
   </strong>
   to resolve issues and escalations.
  </li>
  <li>
   Implement
   <strong>
    process improvements
   </strong>
   to optimize operations and enhance service quality.
  </li>
  <li>
   Prepare and maintain
   <strong>
    operational reports, dashboards, and documentation
   </strong>
   for management.
  </li>
  <li>
   Support the
   <strong>
    onboarding, training, and performance tracking
   </strong>
   of team members.
  </li>
  <li>
   Ensure full compliance with
   <strong>
    company policies, quality standards, and industry best practices
   </strong>
   .
  </li>
  <li>
   Identify and troubleshoot operational challenges, providing
   <strong>
    quick and effective resolutions
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    2&ndash;5 years of experience
   </strong>
   in operations management, preferably in
   <strong>
    US-based or BPO environments
   </strong>
   .
  </li>
  <li>
   Strong understanding of
   <strong>
    US business processes, communication standards, and workflow expectations
   </strong>
   .
  </li>
  <li>
   Excellent
   <strong>
    verbal and written communication
   </strong>
   skills.
  </li>
  <li>
   Strong
   <strong>
    analytical, multitasking, and time-management
   </strong>
   capabilities.
  </li>
  <li>
   Proficiency in
   <strong>
    MS Office
   </strong>
   ,
   <strong>
    Google Workspace
   </strong>
   , and other operational tools.
  </li>
  <li>
   Keen attention to detail and strong
   <strong>
    problem-solving
   </strong>
   abilities.
  </li>
  <li>
   Prior experience in
   <strong>
    BPO, customer service, or US operations
   </strong>
   .
  </li>
 </ul>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Experience working with
   <strong>
    US clients
   </strong>
   or managing
   <strong>
    cross-functional international teams
   </strong>
   .
  </li>
  <li>
   Familiarity with
   <strong>
    CRM and operations tools
   </strong>
   such as Salesforce, HubSpot, Zendesk, Asana, Monday.com, etc.
  </li>
  <li>
   Leadership or
   <strong>
    team management experience
   </strong>
   is a strong advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Apply?
  </strong>
 </p>
 <ul>
  <li>
   Work in a fast-growing, US-focused operations environment.
  </li>
  <li>
   Build expertise in
   <strong>
    international operations, BPO management, and client coordination
   </strong>
   .
  </li>
  <li>
   Competitive salary and professional growth opportunities.
  </li>
 </ul>
 <p>
 </p>
</div>


Operations Executive

Dubizzle Labs

<div>
 We are looking for an experienced and organized
 <strong>
  Program Manager
 </strong>
 to drive the successful execution of our key product initiatives. In this role, you will be the "glue" that holds our cross-functional teams together. You will partner closely with Product Management, Engineering, Design, and Go-to-Market (GTM) teams to ensure we deliver high-quality products on time and aligned with business goals.
 <br/>
 <br/>
 Unlike a Project Manager who may focus on a single workflow, you will oversee a
 <strong>
  program
 </strong>
 of interconnected projects, managing dependencies, risks, and stakeholder communication to ensure the entire portfolio succeeds. You will also leverage your technical understanding of our stack (Firebase, APIs) and data (SQL, GA) to validate progress and drive data-backed decisions.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Program Planning &amp; Strategy
  </li>
  <li>
   Collaborate with Product and Engineering leadership to translate high-level business goals into actionable program roadmaps.
  </li>
  <li>
   Define program scope, milestones, and success criteria for complex, cross-functional initiatives.
  </li>
  <li>
   Drive quarterly planning cycles (e.g., OKRs, PI Planning) to ensure resource allocation aligns with strategic priorities.
  </li>
  <li>
   Execution, Delivery &amp; Technical Validation
  </li>
  <li>
   Manage the end-to-end lifecycle of product programs from conception to launch and post-launch analysis.
  </li>
  <li>
   Establish clear feedback loops and meeting cadences (e.g., scrums, syncs, status reviews) without adding unnecessary bureaucracy.
  </li>
  <li>
   Identify, track, and mitigate risks and dependencies between different product teams (e.g., ensuring the backend team is ready for the frontend team&rsquo;s needs).
  </li>
  <li>
   Technical Checkpoints: Utilize a basic understanding of APIs and Firebase to better understand engineering blockers and facilitate smoother technical conversations between teams.
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Act as the primary bridge between technical teams (Engineering, DevOps) and business teams (Marketing, Sales, Customer Success).
  </li>
  <li>
   Ensure Go-to-Market (GTM) readiness by coordinating release schedules with product marketing and support teams.
  </li>
  <li>
   Facilitate trade-off decisions; help teams resolve conflicts regarding scope, schedule, and resources.
  </li>
  <li>
   Executive Communication &amp; Reporting
  </li>
  <li>
   C-Level Reporting: Manage relationships with C-suite executives, providing high-level strategic updates, presenting roadmaps, and fielding inquiries regarding program health and ROI.
  </li>
  <li>
   Translate technical progress into business impact updates for non-technical stakeholders.
  </li>
  <li>
   Foster a culture of accountability and transparency by maintaining a "single source of truth" for program status (using tools like Jira and Asana).
  </li>
  <li>
   Process Improvement &amp; Data Analysis
  </li>
  <li>
   Continuously assess and improve our product development lifecycle (PDLC) processes.
  </li>
  <li>
   Data-Driven Decisions: Use SQL and Google Analytics (GA) to query performance data, validate feature success post-launch, and provide quantitative reports to leadership.
  </li>
  <li>
   Champion Agile best practices while remaining flexible to the unique needs of the team.
  </li>
  <li>
   Conduct retrospective analysis on completed programs to institutionalize learnings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: 2+ years of experience in Program Management, Project Management, or Product Operations within a technology or software product company.
  </li>
  <li>
   Executive Presence: Proven experience engaging directly with C-level executives and senior stakeholders; ability to synthesize complex information into executive summaries and influence decision-making.
  </li>
  <li>
   Technical Literacy:
  </li>
  <ul>
   <li>
    Basic understanding of APIs (REST, client-server interaction) to discuss architecture trade-offs with engineers.
   </li>
   <li>
    Familiarity with mobile/web app infrastructure, specifically Firebase (or similar backend-as-a-service platforms).
   </li>
  </ul>
  <li>
   Data &amp; Analytics:
  </li>
  <ul>
   <li>
    Working knowledge of SQL for basic data querying and reporting.
   </li>
   <li>
    Proficiency with Google Analytics (GA) for tracking user behavior and program success metrics.
   </li>
  </ul>
  <li>
   Methodologies: Deep understanding of software development methodologies (Agile, Scrum, Kanban, Waterfall) and the Product Development Lifecycle (PDLC).
  </li>
  <li>
   Communication: Exceptional written and verbal communication skills; ability to influence stakeholders without direct authority.
  </li>
  <li>
   Tooling: Proficiency with project management and roadmapping tools (e.g., Jira, Confluence, Asana, AI tools).
   <br/>
  </li>
 </ul>
 <strong>
  Preferred (Nice To Have)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CSM (Certified Scrum Master), or CSPO certification.
  </li>
  <li>
   Experience engaging directly with Engineering teams or a background in a technical field (Software Engineering, Project management or Data/ business Analysis).
  </li>
  <li>
   Experience managing programs in a specific domain relevant to the company (e.g., FinTech, SaaS, AI/ML, Online Marketplace, or Lifestyle apps).
  </li>
  <li>
   Startup or scale-up experience (navigating ambiguity).
   <br/>
   <br/>
  </li>
 </ul>
</div>


Program Manager

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