customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support representative Jobs in Lahore

customer support representative

sales manager

associate manager - customer success Jobs in Lahore

associate manager - customer success

customer success manager

Prime System Solutions

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 <strong>
  Job Title:
 </strong>
 Customer Success Manager
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 <strong>
  Timings:
 </strong>
 5PM-2AM PKT
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  Location:
 </strong>
 Arfa Technology Park, Model Town Lahore.
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 <strong>
  Reports To:
 </strong>
 Director - Operations &amp; Service Delivery
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 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 We are seeking a Customer Success to lead and oversee client relationship management across our MSP partnerships. This individual will serve as the strategic link between our service delivery teams and client stakeholders &mdash; ensuring satisfaction, retention, and growth. The ideal candidate will have a strong background in MSP client management, workforce delivery models, and customer success strategy within the HR or staffing industry.
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 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the Customer Success function, ensuring strong relationships and consistent engagement with client organizations, primarily within the MSP ecosystem.
  </li>
  <li>
   Act as the primary point of escalation for client issues, ensuring timely resolution and proactive communication.
  </li>
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   Partner with MSP Program Managers and client stakeholders to optimize workforce performance, service levels, and delivery efficiency.
  </li>
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   Collaborate with internal recruitment, operations, and delivery teams to ensure aligned client delivery outcomes.
  </li>
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   Analyze client feedback, performance metrics, and SLA adherence to identify improvement areas and drive strategic initiatives.
  </li>
  <li>
   Develop and execute customer success strategies to enhance satisfaction, renewal, and account expansion.
  </li>
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   Support commercial teams in identifying upsell or cross-sell opportunities within existing client portfolios.
  </li>
  <li>
   Build, mentor, and manage a Customer Success team, promoting a culture of ownership, responsiveness, and relationship excellence.
  </li>
  <li>
   Represent Prime in client business reviews and strategic meetings to communicate performance insights and value delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in business administration, Management, or a related field (MBA preferred).
  </li>
  <li>
   5+ years of experience in Customer Success, Account Management, or Service Delivery, preferably in staff augmentation, recruitment outsourcing, or MSP environments.
  </li>
  <li>
   Proven ability to manage enterprise-level client relationships with a focus on service excellence and long-term partnership.
  </li>
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   Strong understanding of MSP programs, and workforce delivery processes.
  </li>
  <li>
   Excellent communication, negotiation, and relationship management skills.
  </li>
  <li>
   Demonstrated leadership experience with the ability to guide cross-functional teams.
  </li>
  <li>
   Analytical mindset with proficiency in client data analysis and performance reporting
  </li>
 </ul>
</div>


Customer Success Manager

DS Marketing Agency

<p>We are hiring a <b>Customer Success Manager</b> to manage U.S-based clients, ensure smooth onboarding, maintain strong communication, and deliver successful digital marketing campaign performance.</p><p><b>Key Responsibilities</b></p><ul><li>Manage day-to-day communication with U.S clients</li><li>Understand client goals and ensure campaign delivery (SEO, GMB, PPC, Social Media)</li><li>Track campaign performance and share weekly/monthly reports</li><li>Coordinate with internal SEO, PPC, and Creative teams to deliver tasks</li><li>Handle client escalations and ensure customer satisfaction</li><li>Conduct onboarding, project kick-offs, and review meetings</li><li>Maintain CRM records &amp; follow-ups</li><li>Identify upsell/cross-sell opportunities</li><li>Ensure client retention and long-term business relationship</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in digital marketing or agency-based client handling</li><li>Strong communication skills (English Mandatory)</li><li>Knowledge of SEO, Google My Business, Meta Ads, &amp; PPC campaign basics</li><li>Ability to multitask &amp; manage multiple accounts</li><li>Strong reporting, client communication, and problem-solving skills</li><li>CRM and task management experience preferred (HubSpot/Trello/Asana)</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary + Bonuses</li><li>Saturday &amp; Sunday Off</li><li>Career Growth in Digital Marketing</li><li>Friendly &amp; skilled professional environment</li></ul><p>Job Types: Full-time, Fresher</p><p>Work Location: In person</p>

Adal Fintech (Pvt) Ltd.

<div><p><b>About AdalFi:</b></p><p>
AdalFi is a leading fintech company revolutionizing digital lending in Pakistan. We build intelligent credit infrastructure for banks, enabling them to make real-time, automated lending decisions using advanced data science, machine learning, and AI technologies.</p><p><b>
About the Role:</b></p><p>
We are seeking a <b>Customer Success Manager (CSM)</b> to build long-term, trusted relationships with our fintech clients and ensure they achieve maximum value from our solutions.<br>
You will act as the <b>strategic partner and primary point of contact</b> for customers, driving product adoption, retention, and growth while ensuring compliance with industry regulations.</p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Act as a <b>trusted advisor</b> to clients, aligning our solutions with their business goals and financial operations.</p></li><li><p>
Proactively monitor <b>customer health metrics</b> (usage, transaction volumes, adoption) to identify risks and opportunities.</p></li><li><p>
Conduct <b>quarterly business reviews</b> and strategy sessions to showcase ROI and drive product adoption.</p></li><li><p>
Collaborate with <b>product, engineering, and compliance teams</b> to resolve technical issues and relay customer feedback.</p></li><li><p>
Stay up to date with <b>fintech regulations</b> (e.g., PCI DSS, KYC/AML, PSD2, open banking) to guide customers on risk and compliance best practices.</p></li><li><p>
Serve as the <b>voice of the customer</b>, influencing product roadmaps and feature enhancements.</p></li></ul><p><b>
Requirements &amp; Qualifications:</b></p><ul><li><p><b>
7+ years of experience</b> in a <b>fintech, SaaS, or financial services</b> company.</p></li><li><p>
Strong understanding of <b>digital payments, banking, lending, wealth management, or trading platforms</b>.</p></li><li><p>
Familiarity with <b>APIs, data integrations, and analytics tools</b>; technical comfort is a must.</p></li><li><p>
Excellent <b>relationship management, communication, and problem-solving skills</b>.</p></li><li><p>
Ability to manage <b>multiple enterprise accounts</b> and drive measurable outcomes.</p></li><li><p>
Knowledge of <b>financial compliance and risk management</b> (KYC, AML, PCI DSS, GDPR) is a plus.</p></li><li><p>
Bachelor&rsquo;s degree IT or a related field</p></li></ul><p><b>
Key Performance Indicators (KPIs):</b></p><ul><li><p>
Customer Retention &amp; Net Revenue Retention (NRR)</p></li><li><p>
Time-to-Value (TTV) for onboarding completion</p></li><li><p>
Product adoption &amp; transaction volume growth</p></li><li><p>
Customer Satisfaction (CSAT / NPS)</p></li></ul></div>

Customer Success Manager - Fintech

ZAPTA Technologies (Pvt.) Limited

<p>ZAPTA Technologies is seeking a <b>Project Manager</b> to join our team and oversee the planning, execution, and delivery of client projects. The successful candidate will work closely with clients and internal teams to ensure projects are delivered on time, within scope, and meet quality standards. The Project Manager will be responsible for coordinating tasks, maintaining documentation, handling meetings, and supporting opportunities for business growth while ensuring effective communication across all stakeholders.<br/><b>Responsibilities:</b></p><ul><li>Communicate clearly with clients and internal teams to ensure smooth project flow</li><li>Build and maintain strong <b>client relationships</b></li><li>Plan and coordinate project tasks, timelines, and deliverables</li><li>Collaborate effectively with team members to achieve project goals</li><li>Apply <b>critical thinking</b> to resolve issues and keep projects on track</li><li>Understand technical requirements and support the technical team accordingly</li><li>Prepare and maintain project <b>documentation</b>, reports, and records</li><li>Identify and support opportunities for <b>upselling</b></li><li>Handle client and internal <b>meetings</b> professionally, ensuring clear outcomes</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business, IT, or related field</li><li>1 year of experience in Project Management or a similar role</li><li>Strong communication and interpersonal skills</li><li>Technical understanding and problem-solving mindset</li><li>Ability to multitask and work in a fast-paced environment</li></ul><p><b>Job Type:</b> Full-time<br/><b>Timings:</b> 10:00 AM &ndash; 7:00 PM (Monday to Friday)<br/><b>Location:</b> ZAPTA Technologies, B Block near Bankers town, DHA Phase 4 , Lahore</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Project Manager/Customer success Manager

CureMD

<div><div>Job Overview:</div><div></div><div>
The Associate Manager - Operations in Customer Success Department will support the Senior Manager Customer Success in overseeing day-to-day departmental functions, with a strong focus on customer onboarding, implementation, and support. This role is pivotal in enforcing SOPs, SLAs, and KPIs, ensuring operational consistency across cross-functional teams. The ideal candidate combines analytical rigor, attention to detail, and a proactive approach towards continuous process improvement and operational efficiency.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Support the Senior Manager in managing daily operations across customer onboarding, implementation, and support in Customer Success.</div></li><li><div>
Enforce SOPs and SLAs, ensuring consistency and compliance across departments.</div></li><li><div>
Define and maintain a master Customer Success KPI set (SLA compliance, NPS, FCR, onboarding velocity).</div></li><li><div>
Conduct weekly data audits to ensure 98% accuracy in reports.</div></li><li><div>
Automate daily scorecards and develop a Monday 9 a.m. executive dashboard using SQL, Power BI, or Tableau.</div></li><li><div>
Deliver ad hoc data analyses within 48 hours of request.</div></li><li><div>
Monitor SOP adherence and flag any breaches within two hours.</div></li><li><div>
Facilitate monthly SOP refresher workshops.</div></li><li><div>
Identify at least three actionable trends per month with ROI-backed recommendations.</div></li><li><div>
Collaborate with Finance, DevOps, and PMO to align data definitions and reduce report turnaround time by 30%.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).</div></li><li><div>
6+ years of experience in marketing project coordination/operations, with exposure to project leadership.</div></li><li><div>
Strong project management skills, ideally with certification (CAPM, PMP, or equivalent in progress).</div></li><li><div>
Excellent communication, negotiation, and stakeholder management abilities.</div></li><li><div>
Proficiency in project management and collaboration tools.</div></li><li><div>
Demonstrated ability to manage budgets, timelines, and project risks.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div><div></div>

Associate Manager - Operations

<div><div>Job Overview:</div><div></div><div>
The Manager - Customer Success will lead and elevate the EMR/Oncology Support team by shifting from reactive service to proactive customer partnership. This role serves as a catalyst to enhance team performance, strengthen operational structure, and foster a culture of accountability and growth. The manager will build a high-performing, customer-centric environment by mentoring team members, clarifying processes, and supporting skill development. The role also involves leading strategic initiatives to improve customer experience, streamline workflows, and ensure timely resolution of complex escalations. The ideal candidate is a dynamic leader passionate about coaching teams, optimizing support operations, and delivering consistent value to both customers and the organization.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Re-establish role clarity and RACI within 30 days.</div></li><li><div>
Conduct weekly one-on-one meetings and publish individual performance development plans (PDPs) with quarterly targets.</div></li><li><div>
Launch &ldquo;Deep Dive Friday&rdquo; knowledge-sharing sessions with 100% of technical staff presenting within 90 days.</div></li><li><div>
Publicly recognize team wins and reduce negative escalations by 40% within 6 months.</div></li><li><div>
Implement early warning dashboards for the top 10 issues to reduce repeat tickets by 25% within 180 days.</div></li><li><div>
Mentor the Assistant Manager on empathetic leadership and change management, co-leading two retrospectives per month.</div></li><li><div>
Hold monthly health checks with Product and Development teams, providing insights to influence the product roadmap.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree (foreign education is a plus).</div></li><li><div>
6+ years of experience in customer success with at least 2 years in a leadership role.</div></li><li><div>
Strong skills in customer success methodologies, performance metrics, and team coaching.</div></li><li><div>
Excellent communication, negotiation, and stakeholder management abilities.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div>

Manager - Customer Success

Purelogics

<p>PureLogics is a leading software development and SaaS company, delivering innovative and scalable technology solutions across the globe. With a strong focus on client satisfaction and long-term partnerships, we empower businesses through automation, data intelligence, and</p><p>cloud-native platforms.</p><p><b>Jd</b></p><p>As a <b>Success Delivery Manager</b> at PureLogics, you will lead the end-to-end client journey&mdash;from onboarding and implementation to adoption and growth&mdash;ensuring client success with our SaaS solutions. You&rsquo;ll work cross-functionally with Sales, Product, and Engineering to deliver exceptional experiences and build long-term strategic relationships.</p><p><b>Key Responsibilities:</b></p><ul><li>Be the primary point of contact for assigned clients, ensuring smooth delivery and post-launch engagement.</li><li>Drive onboarding, training, and successful deployment of client products.</li><li>Understand client business goals and align our solutions to drive measurable outcomes.</li><li>Manage timelines, resources, and client expectations across multiple projects.</li><li>Identify growth opportunities within accounts (upsell/cross-sell) and support the Sales team in converting them.</li><li>Collaborate with internal teams to resolve issues and continuously improve the client journey.</li><li>Conduct quarterly business reviews (QBRs) and maintain a high level of client satisfaction and retention.</li></ul><p><b>Require Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science or related field.</li><li>10 - 12 years of experience in client-facing roles (Engagement Manager / CSM / Project Manager) in a SaaS or tech environment.</li><li>Proven success managing B2B SaaS clients and leading complex project implementations.</li><li>Strong communication, stakeholder management, and relationship-building skills.</li><li>Comfortable working in fast-paced, agile environments,</li><li>Tech-savvy and able to translate technical concepts into business value.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Experience with tools such as JIRA, Trello, HubSpot, Salesforce, or similar CRM/PM platforms.</li><li>Certifications like PMP, CSM, or Customer Success certifications are a plus.</li><li>Exposure to cloud platforms (AWS/Azure) or API-based integrations</li></ul><p><b>Experience: </b></p><ul><li>Min 10 years</li></ul><p><b>About Us:</b></p><p>PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We&rsquo;re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.</p><p>The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.</p><p><b>What are we offering?</b></p><ul><li>Health Insurance</li><li>Life Insurance</li><li>Employee Benefits Program</li><li>Leave En-cashment</li><li>Food Compensation</li><li>Public Holiday Compensation</li><li>Weekend Work Compensation</li><li>Birthday Celebration</li><li>Star Of the Months</li><li>Referral Bonus</li><li>Car Finance Program</li><li>Bike Finance Program</li><li>Quarterly Meet-Up</li><li>Paid Certification</li><li>Sports Gala</li><li>Child education program</li><li>Eid Gifts</li><li>Iftar Meals</li></ul><p>Job Type: Full-time</p><p>Pay: Rs700,000.00 - Rs800,000.00 per month</p><p>Work Location: In person</p>

Success Delivery Manager

Explore 1136+ Customer success manager in Lahore this November. Find roles across top companies and apply now to boost your career.

1136 customer success manager jobs IN Lahore

Customer Success Manager

Customer Success Manager

Customer Success Manager - Fintech

Project Manager/Customer success Manager

Associate Manager - Operations

Manager - Customer Success

Success Delivery Manager