customer success manager

ZH CUISINES (PRIVATE) LIMITED

Job description:Job Position: Customer Success ManagerDepartment: OperationsLocation: SALT PakistanEmployment Type: Full-TimeJob SummarySALT Pakistan is looking for a proactive and customer-focused Customer Success Manager to ensure exceptional customer experiences across all service channels. The ideal candidate will be responsible for handling customer complaints and feedback, managing relationships with delivery platforms such as Blink and Foodpanda, and coordinating events and catering inquiries.This position is suitable for Fresh Graduates with strong communication skills, while candidates with 1&ndash;2 years of relevant experience will be preferred.Key Responsibilities<ul><li>Handle customer complaints, concerns, and feedback professionally and ensure timely resolution.</li><li>Monitor customer satisfaction and maintain a high standard of guest experience.</li><li>Manage and respond to customer reviews received through social media, delivery platforms, and other channels.</li><li>Coordinate with restaurant operations teams to resolve customer issues effectively.</li><li>Manage relationships and daily coordination with delivery partners including Blink and Foodpanda.</li><li>Monitor delivery platform performance, customer ratings, and service quality.</li><li>Handle event and catering inquiries from initial contact to successful execution.</li><li>Coordinate with operations and kitchen teams for catering orders and special events.</li><li>Maintain records of customer complaints, resolutions, and service performance.</li><li>Prepare regular reports on customer feedback, complaints, and improvement opportunities.</li><li>Identify trends and recommend solutions to improve customer experience.</li><li>Support marketing and operational teams during promotional campaigns and events.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.</li><li>Fresh Graduates are encouraged to apply.</li><li>1&ndash;2 years of experience in customer service, hospitality, restaurant operations, or customer relations will be preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to manage multiple tasks and work in a fast-paced environment.</li><li>Proficiency in Microsoft Office and Google Workspace.</li></ul>Skills Required<ul><li>Customer Service</li><li>Complaint Handling &amp; Resolution</li><li>Communication Skills</li><li>Relationship Management</li><li>Event Coordination</li><li>Catering Management</li><li>Foodpanda &amp; Blink Coordination</li><li>Problem Solving</li><li>Reporting &amp; Documentation</li><li>Time Management</li><li>Team Collaboration</li></ul>Work Location: In personPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Success Specialist

foodpanda

<div>
 
 Senior Executive, Virtual Account Management - Future Talent Pipeline (Pakistan) - We&rsquo;re proactively pipelining high-performing talent for upcoming roles. Shortlisted candidates would be prioritized as opportunities arise.
 
 
 
 
 Are you a fit?
 
 
 
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 Proven Track Record: Experience in Telesales / Account Management role with a history of hitting commercial targets.
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 Environment: You thrive in fast-paced, high-accountability settings.
 
 
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 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 WHAT YOU WILL OWN
 
 
 
 Tasked with the care of a portfolio of partner accounts, you will be expected to:
 
 
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 Have the ability to sell on the phone as second nature.
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 Manage and grow the revenue of each account.
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 Provide operational support when needed.
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 Monitor each account&rsquo;s performance metrics and ensure compliance with Foodpanda&rsquo;s operational standards.
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 Meet and/ or exeed the expected daily productivity in terms of the number of calls and sales.
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 Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
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 A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
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 Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.
 
 
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 Qualifications
 
 
 
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 2 to 3 years experience within a client management role.
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 As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
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 Able to communicate in English effectively, an added advantage for the ability to speak, read &amp; write in Traditional Mandarin or Cantonese
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 Be both data-sensitive and sales-mined.
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 Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
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 An excellent communicator with a consultative-sale approach.
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 A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
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 Fast learner and able to adapt quickly to constant changes in operational processes.
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</div>

Senior Executive, Virtual Account Management

Achha Foods

The General Manager &ndash; Retail will lead and oversee the company's retail operations, ensuring sustainable business growth, operational excellence, customer satisfaction, and profitability. The ideal candidate will have extensive experience in managing dairy retail networks, driving sales performance, optimizing store operations, and leading high-performing teams.Key Responsibilities<ul><li>Develop and execute retail business strategies aligned with organizational objectives.</li><li>Manage end-to-end retail operations across all company-owned and franchise outlets.</li><li>Drive revenue growth, profitability, and market expansion.</li><li>Ensure achievement of monthly, quarterly, and annual sales targets.</li><li>Monitor KPIs including sales, footfall, conversion rates, inventory turnover, and customer satisfaction.</li><li>Ensure compliance with food safety, quality, hygiene, and regulatory standards applicable to dairy products.</li><li>Optimize inventory management to minimize wastage and stock losses, particularly for perishable dairy products.</li><li>Collaborate with Supply Chain, Production, Marketing, and Finance teams to ensure seamless operations.</li><li>Lead store expansion initiatives, including site selection, store openings, and operational readiness.</li><li>Develop pricing, promotional, and merchandising strategies to maximize sales.</li><li>Build, mentor, and manage regional managers, store managers, and retail staff.</li><li>Conduct regular store audits to ensure operational excellence and brand consistency.</li><li>Analyze market trends, competitor activities, and customer preferences to identify growth opportunities.</li><li>Prepare and present business performance reports to senior management.</li><li>Drive customer experience initiatives and implement continuous process improvements.</li><li>Manage retail budgets, operational costs, and profitability.</li></ul>Required Qualifications<ul><li>Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.</li><li>MBA or equivalent postgraduate qualification is preferred.</li><li>Minimum 15 years of retail management experience with a strong dairy industry background.</li><li>Proven experience managing multi-store retail operations at a national or regional level.</li><li>Strong knowledge of dairy retail operations, cold chain management, and perishable inventory control.</li><li>Demonstrated success in achieving sales growth and profitability targets.</li><li>Excellent leadership, strategic planning, and people management skills.</li><li>Strong analytical, financial, and business acumen.</li><li>Excellent communication, negotiation, and stakeholder management skills.</li><li>Proficiency in ERP systems, retail management software, and Microsoft Office.</li></ul>Application Question(s):<ul><li>What is your Salary Expectations?</li></ul>Work Location: In person

General Manager - Retail

WADIC

<div>Position Title: Social Media Manager
Employment Type: Full-Time (On-Site) 
Location: College Road, Township, Lahore 
Working Hours: Night Shift | 9:00 PM &ndash; 6:00 AM (PKT)
About the Role
We are looking for an experienced and creative Social Media Manager to lead our social media initiatives, oversee a growing team, and strengthen our digital presence. The ideal candidate will be responsible for developing effective social media strategies, executing high-performing campaigns, and driving brand awareness, audience engagement, and lead generation across multiple digital platforms.
Key Responsibilities<ul><li>
Develop and implement social media strategies that support overall business and marketing objectives.</li><li>
Supervise, mentor, and guide a team of social media specialists, content creators, and graphic designers.</li><li>
Plan, create, and manage engaging content for platforms including Facebook, Instagram, LinkedIn, YouTube, X (Twitter), TikTok, and other relevant channels.</li><li>
Execute and optimize both paid and organic social media campaigns to increase reach, engagement, lead generation, and conversions.</li><li>
Monitor campaign performance, analyze key metrics, and implement improvements to maximize results and return on investment.</li><li>
Coordinate with marketing, sales, and creative teams to ensure consistent branding and messaging across all platforms.</li><li>
Stay informed about the latest social media trends, platform updates, and digital marketing best practices.</li><li>
Manage advertising budgets effectively and monitor campaign spending.</li><li>
Prepare regular performance reports highlighting campaign insights, audience growth, and lead generation outcomes.</li></ul>
Qualifications &amp; Requirements<ul><li>
Bachelor's degree in Marketing, Communications, Business, or a related discipline.</li><li>
5&ndash;6 years of experience in social media marketing, including at least 1&ndash;2 years in a team leadership or managerial role.</li><li>
Demonstrated success in planning, executing, and optimizing social media campaigns that generate measurable business results.</li><li>
Hands-on experience with digital analytics and advertising platforms such as Google Analytics, Meta Ads Manager, LinkedIn Campaign Manager, and similar tools.</li><li>
Strong leadership, communication, organizational, and project management skills.</li><li>
Creative mindset with the ability to identify emerging trends and develop engaging content strategies.</li><li>
Ability to work efficiently in a fast-paced, target-driven environment while managing multiple priorities.</li></ul></div>

Social Media Manager

Associated Technologies Pvt. Ltd.

Position SummaryWe are looking for a dynamic and results-driven Business Development Manager &ndash; Solar to drive business growth in the Commercial, Industrial (C&amp;I), and Government sectors across Pakistan. The ideal candidate will be responsible for identifying new business opportunities, building strategic relationships, managing public and private sector engagements, participating in tendering activities, and securing solar EPC projects.The successful candidate should possess strong market knowledge, an established professional network, and proven experience in solar business development, government liaison, commercial negotiations, and project acquisition.Key ResponsibilitiesBusiness Development &amp; Lead Generation<ul><li>Identify and develop new business opportunities for Commercial, Industrial, and Government solar projects across Pakistan.</li><li>Build and maintain a strong sales pipeline through market research, networking, referrals, and strategic partnerships.</li><li>Generate qualified leads and convert opportunities into long-term business relationships.</li><li>Develop business strategies to achieve revenue and growth targets.</li></ul>Government &amp; Public Sector Relations<ul><li>Build and maintain professional relationships with Government Departments, Public Sector Organizations, Regulatory Authorities, and Semi-Government Institutions.</li><li>Identify and pursue government-funded renewable energy projects and public sector opportunities.</li><li>Monitor government policies, renewable energy initiatives, and development programs to identify new business opportunities.</li><li>Coordinate with relevant authorities to support project approvals and facilitate business development activities.</li></ul>Commercial &amp; Industrial Business Development<ul><li>Develop relationships with industrial groups, manufacturing companies, commercial businesses, hospitals, educational institutions, real estate developers, and corporate organizations.</li><li>Promote rooftop solar, captive power, net metering, and utility-scale solar solutions.</li><li>Conduct client meetings, technical presentations, and commercial discussions to understand customer requirements.</li></ul>Tendering &amp; Proposal Management<ul><li>Identify and evaluate public and private sector solar tenders.</li><li>Coordinate the preparation and submission of technical and commercial proposals.</li><li>Work closely with Engineering, Estimation, Procurement, and Finance teams during bid preparation.</li><li>Ensure compliance with tender requirements, technical specifications, and submission deadlines.</li></ul>Client Relationship Management<ul><li>Develop long-term relationships with clients, consultants, EPC contractors, and strategic partners.</li><li>Act as the primary point of contact throughout the business development and project acquisition process.</li><li>Conduct regular client visits and maintain high levels of customer satisfaction.</li></ul>Market Intelligence<ul><li>Monitor industry trends, competitor activities, pricing strategies, and renewable energy developments.</li><li>Analyze market demand and identify emerging opportunities within the solar sector.</li><li>Provide management with regular market intelligence and strategic recommendations.</li></ul>Commercial Negotiations<ul><li>Lead commercial discussions, pricing negotiations, and contract finalization with clients and partners.</li><li>Prepare business proposals, presentations, and commercial offers.</li><li>Support contract execution and ensure smooth project handover to the implementation team.</li></ul>Cross-Functional Coordination<ul><li>Coordinate with Engineering, Project Management, Procurement, and Operations teams to ensure successful project execution.</li><li>Support project kickoff meetings and maintain client communication until project completion.</li><li>Ensure seamless transition from sales to project implementation.</li></ul>Reporting &amp; Performance Management<ul><li>Prepare weekly and monthly business development reports.</li><li>Track sales targets, pipeline status, conversion ratios, and revenue forecasts.</li><li>Present business performance updates and strategic recommendations to senior management.</li></ul>Required Skills &amp; Knowledge<ul><li>Strong understanding of the Solar Energy and Renewable Energy industry.</li><li>Proven experience in Commercial, Industrial (C&amp;I), and Government Sector business development.</li><li>Experience in public sector tendering, PPRA procedures, and procurement processes will be an advantage.</li><li>Strong network within government departments, consultants, developers, and corporate clients.</li><li>Knowledge of net metering regulations, EPC projects, and solar project lifecycle.</li><li>Excellent negotiation, presentation, and relationship management skills.</li><li>Strong commercial acumen and strategic business planning abilities.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus.</li></ul>Qualification<ul><li>Bachelor's Degree in Business Administration, Marketing, Electrical Engineering, Mechanical Engineering, or a related field.</li><li>MBA or Master's Degree will be considered an added advantage.</li></ul>Experience<ul><li>5&ndash;8 years of relevant experience in Solar Business Development, Renewable Energy Sales, or EPC Project Development.</li><li>Demonstrated success in securing Commercial, Industrial, and Government solar projects.</li><li>Experience working with EPC contractors, solar solution providers, or renewable energy companies is highly preferred.</li></ul>Behavioral Competencies<ul><li>Strong business development and networking abilities.</li><li>Excellent communication and negotiation skills.</li><li>Results-driven with a strategic mindset.</li><li>Strong leadership and stakeholder management capabilities.</li><li>Ability to work independently and manage multiple opportunities simultaneously.</li><li>High level of professionalism, integrity, and customer focus.</li></ul>Benefits<ul><li>Market Competitive Salary</li><li>Attractive Performance-Based Incentives</li><li>Medical Coverage (As per Company Policy)</li><li>Paid Annual Leaves</li><li>EOBI / Provident Fund (As per Company Policy)</li><li>Career Growth Opportunities</li><li>Professional Training &amp; Development</li><li>Professional and Collaborative Working Environment</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Business Development Solar

Amtech Systems Pakistan

ob Description: Sales Executive &ndash; Touch Pro+ (Interactive Displays &amp; Kiosk Solutions)Job Title: Sales Executive &ndash; Interactive Displays &amp; Kiosk Solutions Department: Sales &amp; Business Development Location: Pakistan Reports To: Business Unit Head &ndash; Touch Pro+About the RoleWe are looking for a dynamic and results-driven Sales Executive to promote and sell Touch Pro+ Interactive Displays, Digital Kiosks, Smart Classroom Solutions, and Digital Signage across Pakistan. The ideal candidate will be responsible for generating new business, managing customer relationships, conducting product demonstrations, and achieving monthly sales targets.Key Responsibilities<ul><li>Identify and develop new business opportunities in assigned territories.</li><li>Generate leads through cold calling, referrals, networking, and customer visits.</li><li>Promote Touch Pro+ Interactive Displays, Kiosk Solutions, and related AV products.</li><li>Conduct product presentations, demonstrations, and solution consultations.</li><li>Prepare quotations, proposals, and tender documentation.</li><li>Follow up on inquiries and convert leads into sales.</li><li>Maintain and update all customer interactions and opportunities in the CRM system.</li><li>Build strong relationships with corporate clients, educational institutions, government organizations, healthcare, retail, hospitality, and system integrators.</li><li>Coordinate with technical and pre-sales teams for solution design.</li><li>Achieve monthly, quarterly, and annual sales targets.</li><li>Monitor competitor activities and provide market intelligence.</li><li>Attend exhibitions, seminars, and customer events to generate business.</li><li>Ensure timely collection of payments and maintain healthy customer accounts.</li><li>Submit daily activity reports and weekly sales forecasts.</li></ul>Target Markets<ul><li>Education (Schools, Colleges &amp; Universities)</li><li>Corporate Offices</li><li>Government &amp; Public Sector</li><li>Healthcare</li><li>Retail &amp; Shopping Malls</li><li>Hospitality</li><li>Manufacturing</li><li>Banking &amp; Financial Institutions</li><li>System Integrators &amp; IT Partners</li></ul>Required Qualifications<ul><li>Bachelor's degree in Business Administration, Marketing, IT, or a related field.</li><li>2&ndash;5 years of B2B sales experience (IT, AV, Digital Signage, or Technology Solutions preferred).</li><li>Strong communication, negotiation, and presentation skills.</li><li>Good understanding of Microsoft Office and CRM systems.</li><li>Valid driving license and willingness to travel.</li></ul>Preferred ExperienceExperience selling one or more of the following:<ul><li>Interactive Displays</li><li>Digital Kiosks</li><li>Digital Signage</li><li>LED Displays</li><li>Video Conferencing Solutions</li><li>Audio Visual Equipment</li><li>IT Hardware</li><li>Smart Classroom Solutions</li></ul>Key Performance Indicators (KPIs)<ul><li>Monthly sales revenue achieved</li><li>Number of new customers acquired</li><li>Number of qualified leads generated</li><li>Customer meetings conducted</li><li>Product demonstrations completed</li><li>Quotations submitted</li><li>Proposal-to-order conversion rate</li><li>Gross profit margin</li><li>Payment collection performance</li><li>CRM data accuracy and reporting compliance</li></ul>Skills Required<ul><li>Excellent communication and interpersonal skills</li><li>Strong sales and negotiation abilities</li><li>Solution-selling approach</li><li>Time management and planning</li><li>Customer relationship management</li><li>Presentation and demonstration skills</li><li>Problem-solving mindset</li><li>Self-motivated and target-oriented</li></ul>Compensation<ul><li>Competitive basic salary</li><li>Attractive sales commission</li><li>Quarterly performance incentives</li><li>Fuel and travel allowance (where applicable)</li><li>Mobile allowance</li><li>Training and career development opportunities</li></ul>Career GrowthSuccessful Sales Executives may progress to:<ul><li>Senior Sales Executive</li><li>Regional Sales Manager</li><li>Business Development Manager</li><li>National Sales Manager</li><li>Business Unit Head &ndash; Touch Pro+</li></ul>This role is ideal for energetic sales professionals who enjoy consultative B2B selling and are passionate about helping organizations adopt modern collaboration, smart classroom, and self-service kiosk technologies.Pay: Rs50,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Last drawn salary?</li></ul>Experience:<ul><li>Sales: 2 years (Preferred)</li></ul>Work Location: In person

IT Sales Executive

Home Solutions (Sabdulla)

Job Title: Assistant Manager Sales Location: Lahore, Pakistan Company: SERA Pakistan Industry: Ceramic &amp; Sanitary WareJob SummarySERA Pakistan is seeking a dynamic and results-driven Assistant Manager Sales to drive sales growth, strengthen dealer relationships, and expand market share within the assigned territory.Key Responsibilities<ul><li>Develop and execute sales strategies to achieve business objectives and expand market share.</li><li>Build, manage, and maintain long-term relationships with assigned dealers.</li><li>Monitor market trends, competitor activities, and customer preferences.</li><li>Achieve monthly, quarterly, and annual sales targets.</li><li>Coordinate with marketing and supply chain teams regarding product launches, promotions, and displays.</li><li>Ensure timely communication regarding order confirmations, dispatch updates, and dealer coordination.</li><li>Follow up on payments and recovery of outstanding balances.</li><li>Verify and manage customer claims and ensure timely resolution.</li><li>Monitor dealer inventory levels and recommend stock optimization measures.</li><li>Provide regular sales reports, market feedback, and performance analysis to management.</li><li>Review dealer performance and update the dealer network as per business requirements.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, or a related field.</li><li>4&ndash;5 years of mandatory sales experience in the Ceramic Industry.</li><li>Strong communication, negotiation, and relationship management skills.</li><li>Ability to travel frequently within the assigned territory.</li><li>Strong understanding of the ceramic and sanitary ware market.</li></ul>Job TypeFull-timeHow to ApplyInterested candidates may send their resumes to hiring@sa-ceramics.com with the subject line:Assistant Manager Sales&ndash; LahoreOnly shortlisted candidates will be contacted.Work Location: In person

Assistant Manager Sales

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