customer success manager

Burq

<div>
 
 About Burq
 
 
 
 Burq started with an ambitious mission: to turn the complex process of offering delivery into a simple, turnkey solution. It's a big mission, and now we want you to join us in making it even bigger. 🚀
 
 
 We're proud to be recognized as one of Fast Company's Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner, awards that highlight how we're redefining the future of logistics while empowering our partners to grow.
 
 
 Backed by leading Silicon Valley investors like Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, we've built a world-class team across the globe.
 
 
 We operate at scale but remain small enough for every person to have a massive impact. There's a lot of important work ahead, and joining Burq means the opportunity to grow faster than ever while doing the most meaningful work of your career.
 
 
 Here's a quick overview of what you will be doing:
 
 
 
 Description:
 
 
 
 We're looking for a Customer Success Manager to support our growing customer base and help ensure they have a smooth and successful experience with our platform. You'll work closely with customers on day-to-day needs, drive product adoption, and assist in maintaining strong relationships while acting as a key point of contact for basic queries and support.
 
 
 This role is ideal for someone who is proactive, detail-oriented, and enjoys working in a fast-paced startup environment while supporting multiple accounts and delivering a great customer experience.
 
 
 
 What you'll do:
 
 
 
 <ul>
 <li>
 Support the onboarding process for new SMB customers, including basic setup and coordination with internal teams
 </li>
 <li>
 Assist customers with platform usage, issue resolution, and general queries
 </li>
 <li>
 Work closely with the Manager Customer Success to ensure smooth account management
 </li>
 <li>
 Maintain and update customer data in CRM tools like HubSpot
 </li>
 <li>
 Identify at-risk customers and escalate concerns to the Customer Success Manager
 </li>
 <li>
 Coordinate with sales and operations teams to ensure smooth handoff and service delivery
 </li>
 <li>
 Follow defined processes to ensure a consistent and positive customer experience
 </li>
 <li>
 Contribute to improving onboarding and support workflows
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-3 years of experience in Customer Success, or Account Management, preferably in a B2B or tech-enabled environment
 </li>
 <li>
 Experience working with SMB customers
 </li>
 <li>
 Familiarity with CRM tools (e.g., HubSpot) and basic data handling
 </li>
 <li>
 Basic understanding of Customer Onboarding processes
 </li>
 <li>
 Strong communication skills with the ability to engage and support customers effectively
 </li>
 <li>
 Good analytical and problem-solving skills
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple tasks
 </li>
 <li>
 Prior experience in a Startup or Tech company is a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Investing in you 🙏
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Medical
 </li>
 <li>
 Educational courses
 
 
 </li>
 </ul>
 Generous Time Off 🏝
 
 
 At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
</div>

Customer Success Manager

<div>About Burq
Burq started with an ambitious mission: to turn the complex process of offering delivery into a simple, turnkey solution. It&rsquo;s a big mission, and now we want you to join us in making it even bigger.
We&rsquo;re proud to be recognized as one of Fast Company&rsquo;s Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner, awards that highlight how we&rsquo;re redefining the future of logistics while empowering our partners to grow.
Backed by leading Silicon Valley investors like Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, we&rsquo;ve built a world-class team across the globe.
We operate at scale but remain small enough for every person to have a massive impact. There&rsquo;s a lot of important work ahead, and joining Burq means the opportunity to grow faster than ever while doing the most meaningful work of your career.
Here&rsquo;s a quick overview of what you will be doing:
Description:
We&rsquo;re looking for a Customer Success Manager to support our growing customer base and help ensure they have a smooth and successful experience with our platform. You&rsquo;ll work closely with customers on day-to-day needs, drive product adoption, and assist in maintaining strong relationships while acting as a key point of contact for basic queries and support.
This role is ideal for someone who is proactive, detail-oriented, and enjoys working in a fast-paced startup environment while supporting multiple accounts and delivering a great customer experience.
What you'll do: 
 
<ul><li>Support the onboarding process for new SMB customers, including basic setup and coordination with internal teams</li><li>
Assist customers with platform usage, issue resolution, and general queries</li><li>
Work closely with the Manager Customer Success to ensure smooth account management</li><li>
Maintain and update customer data in CRM tools like HubSpot</li><li>
Identify at-risk customers and escalate concerns to the Customer Success Manager</li><li>
Coordinate with sales and operations teams to ensure smooth handoff and service delivery</li><li>
Follow defined processes to ensure a consistent and positive customer experience</li><li>
Contribute to improving onboarding and support workflows</li></ul> 

Requirements 
<ul><li>
1&ndash;3 years of experience in Customer Success, or Account Management, preferably in a B2B or tech-enabled environment</li><li>
Experience working with SMB customers</li><li>
Familiarity with CRM tools (e.g., HubSpot) and basic data handling</li><li>
Basic understanding of Customer Onboarding processes</li><li>
Strong communication skills with the ability to engage and support customers effectively</li><li>
Good analytical and problem-solving skills</li><li>
Ability to work in a fast-paced environment and manage multiple tasks</li><li>
Prior experience in a Startup or Tech company is a plus</li></ul> 
 
 
Benefits 
Investing in you 
 
<ul><li>Competitive salary
</li><li>Medical</li><li>
Educational courses</li></ul>
Generous Time Off
At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

HG Marketing

Location: Lahore (Gulberg III, Liberty Market) Working Hours: Monday to Friday | 10:00 AM &ndash; 6:00 PM Employment Type: Full-Time, On-site Salary Range: 70,000 to 85,000 PKR (Based on Experience)Company Description: HG Marketing Ltd helps businesses grow their audience, reach out to leads, and convert their podcasts into a content goldmine. We create high-quality audio and video content with editing services to repurpose across all content platforms. We strive to make our clients a thought leader in their industry.Key Responsibilities:<ul><li>Plan, organize, and maintain content calendars for client podcasts</li><li>Submit raw files for editing, oversee the process, and ensure adherence to client instructions and quality standards</li><li>Ensured all client-delivered assets undergo rigorous quality checks and reviews</li><li>Design or oversee the creation of thumbnails and manage social media posts to promote episodes effectively</li><li>Review edited content for quality and client compliance, managing revisions as necessary</li><li>Act as the primary contact for clients, addressing their needs and keeping them updated on project milestones</li><li>Work closely with editors and content creators to deliver high-quality podcast content.</li></ul>Requirements:<ul><li>Social Media Marketing and Social Media Optimization (SMO) skills</li><li>Proficiency in content planning, editing oversight, and analytics</li><li>Excellent problem-solving, communication, and teamwork skills</li><li>Analytical skills and knowledge of industry quality standards</li><li>Bachelor&rsquo;s degree in marketing, communication, or related field is preferred</li><li>Experience in a similar role is preferred</li><li>Knowledge of platforms like YouTube, Spotify, and Apple Podcasts is a plus</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

TCP Software

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
 
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook<h3 class="jobSectionHeader">
As a Channel Partner Success Manager, you will:</h3><ul><li>
Build and maintain strong, long-term relationships with TCP&rsquo;s strategic partners, resellers, and system integrators.
</li><li>Act as the main point of contact for partner engagement, enablement, and performance management.
</li><li>Conduct regular business reviews and joint success planning sessions to ensure partners achieve desired outcomes and growth targets.
</li><li>Collaborate with Sales, Marketing, Product, and Customer Success teams to support partners in expanding TCP&rsquo;s reach and product adoption.
</li><li>Monitor partner performance metrics, identify opportunities for improvement, and execute growth strategies.
</li><li>Drive partner onboarding, training, and certification initiatives to ensure partners are equipped to sell, implement, and support TCP solutions effectively.
</li><li>Assist in resolving partner issues by coordinating with cross-functional teams to ensure timely and effective resolutions.
</li><li>Support renewal and upsell opportunities through close collaboration with internal Account Executives and the partner&rsquo;s customer-facing teams.
</li><li>Maintain accurate and updated partner records, engagement activities, and forecasts in Salesforce.</li></ul>
Requirements<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, or a related field (IT or SaaS background preferred).
</li><li>4+ years of experience in Partner Success, Channel Account Management, or Strategic Alliances within the SaaS industry.
</li><li>Proven ability to manage partner relationships across the entire lifecycle &mdash; from onboarding to growth and retention.
</li><li>Demonstrated success in meeting or exceeding partner growth and engagement goals.
</li><li>Strong business acumen and the ability to translate partner needs into actionable growth strategies.
</li><li>Experience conducting partner enablement sessions, QBRs, and joint business planning.
</li><li>Excellent collaboration, communication, and presentation skills with both internal and external stakeholders.
</li><li>Experience using Salesforce.com, MS PowerPoint, and Excel to manage partner pipelines and report performance.
</li></ul><h3 class="jobSectionHeader">Bonus points if your background includes the following:</h3><ul><li>
Experience in Human Capital Management (HCM), Workforce Management, or similar SaaS solutions.
</li><li>Previous work with system integrators, value-added resellers (VARs), or managed service providers (MSPs).
</li><li>Experience collaborating with Technical Account Managers or Solution Engineers.
</li><li>Ability to work across Central, Mountain, or Pacific Time Zones.
</li><li>Experience working with a globally dispersed Partner or Channel team.</li></ul><h3 class="jobSectionHeader">
Physical Requirements:</h3><ul><li>
Prolonged periods sitting at a desk and working on a computer.
</li><li>Must be able to lift up to 15 pounds at times.</li></ul>
Benefits<ul><li>
Competitive salary</li><li>
PTO and Sick leaves</li><li>
In-Patient &amp; Out-Patient Health insurance</li><li>
Out-Patient Department coverage</li><li>
Provident fund and EOBI</li><li>
The work/life setup you need to be successful.</li><li>
Access to an in-house gym to support your health and well-being</li><li>
A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results</li><li>
The chance to make a genuine impact on the company&rsquo;s growth</li><li>
Plenty of challenging work and the opportunity to stretch yourself</li><li>
The opportunity to work with amazing talent in a fast-growing company that really values their team</li></ul>
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Channel Partner Customer Success Manager Lahore, Punjab, Pakistan

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 As a Commercial Account Manager, you will work with growing and strategically important customers. Professionals in this role generally build on their SMB experience, handling larger, more complex accounts that require a nuanced understanding of the Motive platform and the customer&rsquo;s operational challenges. We are looking for individuals with a track record of success, strong motivation, exposure to US customers, and a commitment to refining their sales and account management skillset.
 
 
 A successful Commercial Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, and a high attention to detail are essential. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. Expect a fast-paced, quota-driven environment where adaptability is key.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Develop strong executive relationships and a deep understanding of your commercial clients&rsquo; businesses in order to identify opportunities for growth and expansion.
 </li>
 <li>
 Conduct thorough needs analysis to align customer pain points with the Motive solution.
 </li>
 <li>
 Perform compelling product demos tailored to the unique needs of your commercial accounts.
 </li>
 <li>
 Collaborate with cross-functional teams&mdash;customer success, support, product specialists, sales engineers, analytics, and more&mdash;to optimize growth opportunities for your customers.
 </li>
 <li>
 Manage contract renewals and minimize churn, ensuring maximum revenue retention through proactive communication and strategic account planning.
 </li>
 <li>
 Proactively resolve issues by identifying root causes, determining the best course of action, and implementing solutions.
 </li>
 <li>
 Strategically plan to meet and exceed sales goals and revenue quotas.
 </li>
 <li>
 Deepen your understanding of the Motive platform and market trends to provide consultative insight to customers and internal teams.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
 </li>
 <li>
 4+ years of relevant or transferable work experience (post a higher education degree).
 </li>
 <li>
 Demonstrated success in an end-to-end sales or account management environment, including complex deal management.
 </li>
 <li>
 Effective leadership or influencing skills with the capacity to manage both internal stakeholders and customer executives.
 </li>
 <li>
 Strong relationship-building skills with the ability to engage decision-makers by understanding their business challenges and mapping them to Motive&rsquo;s offerings.
 </li>
 <li>
 Excellent communication skills for presenting, negotiating, and overcoming objections in a consultative environment.
 </li>
 <li>
 Proven experience managing contract renewals and mitigating churn to drive revenue retention.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Commercial Account Manager

Taraki

<div>
 Our client
 
 Navigator HR
 
 is looking
 
 Assistant Manager Customer Success
 
 in
 
 Lahore.
 
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer- facing operations.
 </li>
 <li>
 Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.
 </li>
 <li>
 Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.
 </li>
 <li>
 Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.
 </li>
 <li>
 Coach team members on communication standards, professionalism, ownership, and structured customer handling.
 </li>
 <li>
 Support onboarding, probation reviews, performance conversations, and capability development of team members.
 </li>
 <li>
 Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.
 </li>
 <li>
 Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.
 </li>
 <li>
 Selection Criteria / Required Competencies
 </li>
 <li>
 Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.
 </li>
 <li>
 Strong customer relationship management skills with the ability to handle critical conversations and service- sensitive situations professionally.
 </li>
 <li>
 Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.
 </li>
 <li>
 Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.
 </li>
 <li>
 Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.
 </li>
 <li>
 High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.
 </li>
 <li>
 Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.
 </li>
 <li>
 Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.
 
 </li>
 </ul>
</div>

Assistant Manager Customer Success - Navigator HR

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 As a Mid-Market Account Manager, you will leverage your experience to manage a select group of large US-based customers within a specialized book of business. Building on success in SMB or Commercial roles, this position requires an advanced skill set in selling software solutions and navigating more complex organizational structures. Familiarity with relevant industries for Motive is strongly preferred.
 
 
 A successful Mid-Market Account Manager is dedicated to continuous learning, has robust interpersonal skills, and can strategically guide customers toward solutions that best address their operational, safety, and financial goals. You&rsquo;ll thrive in a fast-paced, quota-driven environment and benefit from a close collaboration with cross-functional teams.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Build lasting executive relationships with larger US-based clients to drive growth and expansion within a more focused book of business.
 </li>
 <li>
 Conduct in-depth discovery to align Motive&rsquo;s offerings to customers&rsquo; operational and strategic challenges.
 </li>
 <li>
 Present comprehensive product demos and proposals for customers with complex needs and decision-making processes.
 </li>
 <li>
 Collaborate with customer success, support, product specialists, sales engineers, and data analysts to tailor solutions and improve customer satisfaction and retention.
 </li>
 <li>
 Own the contract renewal process and implement advanced retention strategies, leveraging insights and data to minimize churn and maximize revenue growth.
 </li>
 <li>
 Troubleshoot issues promptly, identifying the best course of action in line with both customer success and Motive&rsquo;s business objectives.
 </li>
 <li>
 Drive strategic account planning to achieve and exceed higher-value revenue targets.
 </li>
 <li>
 Continuously refine your understanding of the Motive platform, industry trends, and best practices to offer proactive, consultative insights.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
 </li>
 <li>
 6+ years of relevant work experience, particularly in managing larger US-based accounts with a smaller book of business (around 50 or fewer high-value customers).
 </li>
 <li>
 Proven software sales experience and ideally relevant industry experience in Motive&rsquo;s verticals (e.g., transportation, logistics, construction).
 </li>
 <li>
 Demonstrated skill in complex deal management, from discovery and demonstration to negotiation and closing.
 </li>
 <li>
 In-depth experience driving contract renewals and revenue retention within mid-market or enterprise customer segments.
 </li>
 <li>
 Leadership or influencing capability to effectively manage internal and external stakeholders, including executive-level customer contacts.
 </li>
 <li>
 Exceptional communication, presentation, and negotiation skills, with an emphasis on consultative sales approaches.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Mid-Market Account Manager, Expansion

Explore 958+ Customer success manager in Lahore this April. Find roles across top companies and apply now to boost your career.

958 customer success manager jobs In Lahore

Customer Success Manager

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Channel Partner Customer Success Manager Lahore, Punjab, Pakistan

Commercial Account Manager

Assistant Manager Customer Success - Navigator HR

Mid-Market Account Manager, Expansion